Questions tagged [surveys]

survey methodology is the field that studies the sampling of individuals from a population with a view towards making statistical inferences about the population using the sample.

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What is the best form approach for a single question with 9 options?

We are in the process of creating a survey style onboarding flow and was curious if it is ok to break the rules here? I understand that once the number of choices gets over 6 or 7, it is best to use a ...
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Questions for live-in-app-survey of live-bike-travel-info (Design comparison) [duplicate]

TL;DR: I am creating my own survey questions for a feature comparison. Need feedback on design and if I am missing something important. I am creating a live-survey for comparing the status quo to the ...
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1answer
104 views

How to create a hierarchy within filters in filter bar

Currently, I create a survey builder where the user is able to preview all pre-defined questions within the database and based on this user chooses what type of survey would like to create. Based on ...
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110 views

How to analyse results for an open ended question?

I asked an open-ended question in a survey about one of our app's features (That is somewhat similar to its search feature) to find out why users would use this instead of search. I've got a large ...
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3answers
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Multiple choice questions - are they always leading?

I'm designing a survey in which I want to know what kind of problems with my software my users have. I wonder if I should create one big open-text question? Or should I suggest some answers and go ...
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use of filters vs. initial questionnaire/survey

I'm trying to find any articles about the use of filters vs. initial questionnaire/survey in apps, in general. I'm developing a new app for matching cancer patients and survivors and wanted to get ...
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4answers
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Yes and No questions - Are a "checkmark" and an "X" icon not neutral enough?

I'm concerned about your opinion - what do you think about the graphical description for yes and no questions? Do you believe that they are not neutral enough?
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Using multiple ranking scale labels in a survey

Is it incorrect or confusing to use different labels in a set of ranking questions on a survey? (1 always being the least favorable, and 5 being the most favorable.) Note that this survey is intended ...
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1answer
108 views

Best practices for System Usability Scale (SUS) Scoring

My UX team has always utilized SUS Scoring after our usability tests. We work with Student Information System Software and after testing a new feature, we follow up with a SUS Scoring survey. The ...
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1answer
53 views

Best practice for button layout in responsive survey?

Hi everyone, I'm designing a survey experience for a healthcare platform in which the user (often on the older side) fills out multiple surveys within a single flow. To accommodate survey fatigue, I ...
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57 views

Determining Information Priority using digital Survey

This question is regarding an event/activity booking mobile application. The content users are served (offers and vendors) can be grouped by Regions (multiple) & Interest categories (6). Users ...
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86 views

Help with writing a survey for clients to rate my UX performance/contribution

I'm writing a survey for internal clients at my company to rate my performance on the UX services I've provided. The survey is going to contain a rating system on a scale from 1-5 (and N/A) in the ...
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1answer
53 views

Is there any value in a post user testing questionnaire considering the sample sizes being small?

I worked at company that after user testing sessions got users to complete a post testing questionnaire. The questionnaire tended to ask user for an NPS score, answer SUS (usability) questions and the ...
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2answers
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How to decrease drop-off rates in mobile surveys

I am redesigning a survey flow. My product team noticed higher drop-off rates with multiple choice questions – the answers often require the user to scroll, and they can't see all of the options at ...
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Surveys for mobile- from UX point of view is it better to implement questions on 1 scrollable landing page or 1 question-1 page flow?

Currently, I'm redesigning the survey and I'm looking for any use case/research in which flow increases completion rates. Does someone have any insights?
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53 views

Open ended questions or not for screener surveys?

I am preparing my first screener survey to recruit some participants for an interview. I am getting mixed views on if these questions should be open ended or not. For example, I have the following ...
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1answer
48 views

Survey builder: does this flow make sense?

I'm adding a new feature to a survey builder product. It allows the user to choose the appropriate tone of voice for a phrase; the user would be able to decide which phrasing would best fit their ...
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4answers
300 views

How can I conduct user research on a product that already exists?

I am working on a school project as my team's UX researcher. Our product has already been designed, prototyped, and launched, without having conducted any research. The team wants me to create ...
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47 views

Surveys - asking users to select which persona they identify with?

We're writing a survey and one of the questions asks the user to select an option "which they most identify with." This question is basically asking the user to select which of our personas ...
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what are good questions for a survey for a dashboard design? [closed]

I am a designer, working on a web application, a tool that will be used by multiple users, in collaboration, to create presentations. These users will create presentations for their clients. I now ...
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3answers
123 views

Generic User Experience baseline survey

Is anyone aware of a generic set of questions, which are suitable for establishing a baseline level of a users experience with a given product / system etc. to conduct a remote survey? Totally ...
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2answers
63 views

Strategy to find out about user goals after the product is made

I'm a coder, I made a product long back and I just read my first UX book. I learned about 'user goals'. I do not assume anymore that my product solves them. I am unable to make a strategy for going ...
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1answer
34 views

Is this column view for answers viable in a Survey type format?

I have a query about a question type that I'm working on for a survey design. What I wanted to figure out was whether this type of question (see image below) was valid or not in terms of UX. How hard ...
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96 views

Yes/No vs. Likert scale

To collect some data for restaurants recommendation I want to ask users if two restaurants are similar or not. I want to keep the question as simple as possible, so I would like to stick to simple ...
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37 views

What to do when UX survey respond rates are close to each other?

I've asked the following question: "You've found an activity you like on our website. Which one of statements below would make you more likely to inquire about this activity." This activity is ...
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91 views

Where can I find free or cheap Survey Respondents?

I'm aiming to conduct a simple survey, but can't find enough respondents. Do you know where I can find free or cheap respondents for a survey? (Any links for resources please)
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Online survey method: Redesigning existing website for an agency

The situation is that our customers usually hears about our services from others in the city or country rather than finding us through our website. But as our website feels outdated and the provided ...
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5answers
197 views

Is there an unbiased way to collect feedback on a product idea in a user survey?

I’m working with a stakeholder on a potential major pivot to a product, which gets used both inside and outside our organization. The stakeholder wants to directly ask a question like this in a ...
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1answer
356 views

What is the best layout for a survey screen in a website?

I'm designing an onboarding survey for a sale education portal where the learner after signing up takes up a small survey based on which a program is recommended to the learner. This survey is ...
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2k views

Survey Confirmation - Emphasize the question or the answer?

I am putting together an online survey, and am designing the confirmation screen that appears just before the respondent submits their answers. I have limited formatting options, but feel that ...
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1answer
209 views

Asking users how they heard about us

When is the best time to ask the user the question, "How did you hear about us?" We haven't fully decided how to best phrase this question, but how do you bring this up contextually to a user? We'd ...
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2answers
156 views

Questionnaire for determining usability of a system

As part of a pitch, business are determining the usability of two software products and have come up with a questionnaire to ask a set of end users. They have asked me to feedback on the ...
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1answer
56 views

how to implement in-page surveys efficiently?

We are planning to release a feature soon named "Duplicate ad Campaign". Our users are external company employees and till now after releasing any features, we were getting their feedback about the ...
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1answer
185 views

Ideal length for an effective survey

Are there any articles or canonical data available for determining the ideal length of a survey? Trying to figure out what would be a sweet spot for the number of questions that can be in a survey. ...
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102 views

How to collect users' task completion times?

I have to do a cost benefit analysis for a project in work. To get funding, I need to prove that the task to be fixed is time-consuming for users. We will only need to test about 20 users, but we'll ...
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3answers
149 views

How can I survey the customers of my clients?

We're a SaaS company providing web and mobile apps for our clients. Their customers use our product, but they don't know we exist as a company. Now that I'm on board as a designer; I would like their ...
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1answer
26 views

International reward for filling in a survey [duplicate]

To motivate people to fill in our UX research survey we thought of giving a way a price. Now the problem is that the survey is global. Any physical prices are out of the question since this would ...
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1answer
200 views

Best practice when doing user research with surveys?

Could you suggest best practice when doing user reasearch with surveys with open questions? Context a web page has (unexpectedly) a lot of visitors we know nothing about. This page is not listed in ...
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1answer
197 views

Asking for demographic and screening question at the end of the survey - benefits outweigh risks?

I recently completed a survey in which the demographic questions were asked at the end instead of the beginning. I assume that this is because there are no specific screening questions for the purpose ...
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1answer
318 views

Age group dilemma in surveys

So I'm new to research and I started a survey to understand users a bit more. After doing a HotJar Poll/ Email Survey on one of the sites I'm managing I'm getting 55+ as an age group for the majority ...
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2answers
872 views

Should I add period after yes/no answer in survey?

Have you ever make a survey question with answers like Yes, with coke Yes, with beer No With this kind of choices within a form, should you add a period after the answer? Or just leave ...
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2answers
644 views

What is the effect of asking more specific questions first in a survey or questionnaire on the user?

It seems like conventional wisdom suggests asking more general questions first in a survey or questionnaire to help frame the context of the research to the user (e.g. what is your overall impression ...
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62 views

Best way to ask a question about how users got to the webpage?

This would be in the form on a short online survey where users will see it pop up some time after they land on the page. I want to know the exact traffic source from which a user lands on a specific ...
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4answers
431 views

How to measure information overload of an UI?

I would like to measure the "information overload rate" of an UI. It's important to note that I'm searching more for a questionnaire / analysis which evaluates the information overload implicitly or ...
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2answers
101 views

Passing HTML email form data to the server UX

I was looking into passing some information from the email to the server for the survey purpose like some companies are doing this already. However, I wonder if it is a good idea to take user ...
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2answers
123 views

What is the best pattern encouraging users to complete a survey of roughly 100 questions, each of which uses the same multiple choice scale?

I am redesigning a questionnaire consisting of 100 questions, each of which is answered by the same multiple choice scale? Currently, these 100 questions are broken up into pages of 20, requiring the ...
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1answer
71 views

Does using part of a usability questionnaire diminish its validity?

I'm interested in using QUIS (http://garyperlman.com/quest/quest.cgi) but the questions about system capabilities are irrelevant for my purposes as well as the questions about screens. I'm primarily ...
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3k views

Is it a good idea to replace "other" with "let me tell you"?

When users unsubscribe from our service we ask them why and give several reasons to choose from and a custom field to type the answer. Usually companies name the custom field "Other" We don't really ...
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3answers
286 views

Best approach to implement a user survey

We have a site where a user has to fill out series of forms including personal details for purpose of employment screening. At the end of the process (or the user journey), we'd like to provide the ...
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2answers
335 views

Displaying results of conditional questions

I am working on the display of survey results. Basically, our company sends chatbot-like surveys to employees. I am working on a better way to display the results at the end of these surveys, with the ...