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Questions tagged [surveys]

survey methodology is the field that studies the sampling of individuals from a population with a view towards making statistical inferences about the population using the sample.

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Auto numbering on questions

I'm designing a survey form builder. One proposed feature is to allow administrators to enable automatic numbering for questions and question groups. However, the software's robust logic and rule ...
Adela Kovářová's user avatar
1 vote
1 answer
35 views

Maximum character count for business capability survey questions and answers

I am building an online/mobile binary business survey with 15 questions and 5 multiple choice answers for each. Each answer lists a business capability based on the company's level of maturity. Do you ...
Nicole Bohorad's user avatar
1 vote
1 answer
23 views

What to do if respondents give "good scores" about the product in CES and SUS?

I created 2 surveys to analyze CES and SUS. My questions were about the software for people who work in call-centers suggesting real estate to potential clients. The software provides information ...
user168425's user avatar
0 votes
2 answers
116 views

Mobile Survey Design -- Next button vs automatic continue [closed]

I'm wondering if there is a situation in mobile survey design where a next button is more favorable than automatic continue after user selection and vice versa.
Mike C.'s user avatar
0 votes
2 answers
65 views

How would a homepage consisting only buttons directing users to what they need work?

I'm building a homepage for an organization and here are some problem: The organization has multiple projects that doesn't seem obviously relevant at first look The needs of the users are various and ...
Ooker's user avatar
  • 900
1 vote
1 answer
48 views

How to seek product input from forums?

I’m seeking thoughts on how to get product/general feedback from a large public industry forum? My time and means can be somewhat limited. So I’m looking into ways i can get qualitative input on user ...
turpentyne's user avatar
0 votes
1 answer
212 views

Neutral values in a Likert scale for UX Surveys

When deciding on Likert scale values for a survey questionnaire, what is the best approach in providing neutral values? I have heard that neutral values are abused by respondents. but if you don't ...
Sooraj MV's user avatar
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1 vote
1 answer
125 views

Anonymity in Free-text Responses

We are creating a survey that allows companies to see a detailed report about their organisational pain points. The survey is comprised mostly of questions based on Likert Scale. However, we also ask ...
Fahd Khattak's user avatar
1 vote
1 answer
82 views

How do I test the perceived quality of my SAAS product?

I have a question about how to evaluate our B2B product; we want to understand what would be the best way to assess the quality perceived by those who are using the product on a daily basis. The most ...
Sérgio's user avatar
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0 votes
1 answer
161 views

Multiple time periods in a survey

I am working on a medical application which helps therapists to determine whether patients meet the criteria to be diagnosed with certain illnesses and disorders. For the most part, it works as a ...
Metaman's user avatar
  • 115
1 vote
3 answers
313 views

Does numbering survey questions affect survey completion?

Does displaying the number of the question in front of the question on a survey affect completion rates in any way? E.g., Lorem ipsum? Dolor sit amet? Consectetur adipiscing elit? vs. Lorem ipsum? ...
Barbara's user avatar
  • 11
1 vote
1 answer
83 views

How to compare multiple choice with single choice?

I have a long-running survey with one question where participants are forced to select a single choice. Now we are discussing about changing this question to multiple selection. Is there a way to ...
Peleke's user avatar
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1 vote
1 answer
442 views

Why is the keyboard navigation and selection different for a group of checkboxes vs radio?

We are working on a multi-step survey flow that involves both single select radio options and multi-select checkbox options. We want to make sure it is easy to use for Keyboard users and have been ...
Rohrski's user avatar
  • 401
1 vote
1 answer
172 views

What is the best form approach for a single question with 9 options?

We are in the process of creating a survey style onboarding flow and was curious if it is ok to break the rules here? I understand that once the number of choices gets over 6 or 7, it is best to use a ...
Rohrski's user avatar
  • 401
3 votes
1 answer
194 views

How to create a hierarchy within filters in filter bar

Currently, I create a survey builder where the user is able to preview all pre-defined questions within the database and based on this user chooses what type of survey would like to create. Based on ...
Lorelei Heckmann's user avatar
5 votes
2 answers
349 views

How to analyse results for an open ended question?

I asked an open-ended question in a survey about one of our app's features (That is somewhat similar to its search feature) to find out why users would use this instead of search. I've got a large ...
Blue Ocean's user avatar
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3 votes
3 answers
173 views

Multiple choice questions - are they always leading?

I'm designing a survey in which I want to know what kind of problems with my software my users have. I wonder if I should create one big open-text question? Or should I suggest some answers and go ...
mjz's user avatar
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13 votes
4 answers
5k views

Yes and No questions - Are a "checkmark" and an "X" icon not neutral enough?

I'm concerned about your opinion - what do you think about the graphical description for yes and no questions? Do you believe that they are not neutral enough?
Lorelei Heckmann's user avatar
3 votes
1 answer
347 views

Best practices for System Usability Scale (SUS) Scoring

My UX team has always utilized SUS Scoring after our usability tests. We work with Student Information System Software and after testing a new feature, we follow up with a SUS Scoring survey. The ...
L. Lemmer's user avatar
  • 523
3 votes
1 answer
136 views

Best practice for button layout in responsive survey?

Hi everyone, I'm designing a survey experience for a healthcare platform in which the user (often on the older side) fills out multiple surveys within a single flow. To accommodate survey fatigue, I ...
Conor's user avatar
  • 533
0 votes
0 answers
59 views

Determining Information Priority using digital Survey

This question is regarding an event/activity booking mobile application. The content users are served (offers and vendors) can be grouped by Regions (multiple) & Interest categories (6). Users ...
BanAnanas's user avatar
  • 101
1 vote
3 answers
92 views

Help with writing a survey for clients to rate my UX performance/contribution

I'm writing a survey for internal clients at my company to rate my performance on the UX services I've provided. The survey is going to contain a rating system on a scale from 1-5 (and N/A) in the ...
MRL's user avatar
  • 661
1 vote
2 answers
96 views

Is there any value in a post user testing questionnaire considering the sample sizes being small?

I worked at company that after user testing sessions got users to complete a post testing questionnaire. The questionnaire tended to ask user for an NPS score, answer SUS (usability) questions and the ...
James M's user avatar
  • 11
1 vote
2 answers
76 views

How to decrease drop-off rates in mobile surveys

I am redesigning a survey flow. My product team noticed higher drop-off rates with multiple choice questions – the answers often require the user to scroll, and they can't see all of the options at ...
Lorelei Heckmann's user avatar
1 vote
3 answers
122 views

Surveys for mobile- from UX point of view is it better to implement questions on 1 scrollable landing page or 1 question-1 page flow?

Currently, I'm redesigning the survey and I'm looking for any use case/research in which flow increases completion rates. Does someone have any insights?
Lorelei Heckmann's user avatar
1 vote
1 answer
144 views

Open ended questions or not for screener surveys?

I am preparing my first screener survey to recruit some participants for an interview. I am getting mixed views on if these questions should be open ended or not. For example, I have the following ...
user3022336's user avatar
2 votes
1 answer
60 views

Survey builder: does this flow make sense?

I'm adding a new feature to a survey builder product. It allows the user to choose the appropriate tone of voice for a phrase; the user would be able to decide which phrasing would best fit their ...
Lorelei Heckmann's user avatar
1 vote
4 answers
1k views

How can I conduct user research on a product that already exists?

I am working on a school project as my team's UX researcher. Our product has already been designed, prototyped, and launched, without having conducted any research. The team wants me to create ...
MISA's user avatar
  • 21
0 votes
1 answer
74 views

Surveys - asking users to select which persona they identify with?

We're writing a survey and one of the questions asks the user to select an option "which they most identify with." This question is basically asking the user to select which of our personas ...
MRL's user avatar
  • 661
-1 votes
2 answers
2k views

what are good questions for a survey for a dashboard design? [closed]

I am a designer, working on a web application, a tool that will be used by multiple users, in collaboration, to create presentations. These users will create presentations for their clients. I now ...
Giulio's user avatar
  • 160
2 votes
3 answers
230 views

Generic User Experience baseline survey

Is anyone aware of a generic set of questions, which are suitable for establishing a baseline level of a users experience with a given product / system etc. to conduct a remote survey? Totally ...
dougajmcdonald's user avatar
2 votes
2 answers
64 views

Strategy to find out about user goals after the product is made

I'm a coder, I made a product long back and I just read my first UX book. I learned about 'user goals'. I do not assume anymore that my product solves them. I am unable to make a strategy for going ...
thevikas's user avatar
  • 121
0 votes
1 answer
44 views

Is this column view for answers viable in a Survey type format?

I have a query about a question type that I'm working on for a survey design. What I wanted to figure out was whether this type of question (see image below) was valid or not in terms of UX. How hard ...
Fahd Khattak's user avatar
0 votes
2 answers
381 views

Yes/No vs. Likert scale

To collect some data for restaurants recommendation I want to ask users if two restaurants are similar or not. I want to keep the question as simple as possible, so I would like to stick to simple ...
dzieciou's user avatar
  • 391
0 votes
2 answers
40 views

What to do when UX survey respond rates are close to each other?

I've asked the following question: "You've found an activity you like on our website. Which one of statements below would make you more likely to inquire about this activity." This activity is ...
Samet Erpik's user avatar
-1 votes
2 answers
292 views

Where can I find free or cheap Survey Respondents?

I'm aiming to conduct a simple survey, but can't find enough respondents. Do you know where I can find free or cheap respondents for a survey? (Any links for resources please)
the_humanoid's user avatar
0 votes
2 answers
67 views

Online survey method: Redesigning existing website for an agency

The situation is that our customers usually hears about our services from others in the city or country rather than finding us through our website. But as our website feels outdated and the provided ...
istoby's user avatar
  • 113
2 votes
5 answers
272 views

Is there an unbiased way to collect feedback on a product idea in a user survey?

I’m working with a stakeholder on a potential major pivot to a product, which gets used both inside and outside our organization. The stakeholder wants to directly ask a question like this in a ...
David's user avatar
  • 1,308
0 votes
1 answer
719 views

What is the best layout for a survey screen in a website?

I'm designing an onboarding survey for a sale education portal where the learner after signing up takes up a small survey based on which a program is recommended to the learner. This survey is ...
Akhil Ashok's user avatar
  • 1,201
13 votes
2 answers
2k views

Survey Confirmation - Emphasize the question or the answer?

I am putting together an online survey, and am designing the confirmation screen that appears just before the respondent submits their answers. I have limited formatting options, but feel that ...
Dwev's user avatar
  • 305
1 vote
1 answer
283 views

Asking users how they heard about us

When is the best time to ask the user the question, "How did you hear about us?" We haven't fully decided how to best phrase this question, but how do you bring this up contextually to a user? We'd ...
M Bo's user avatar
  • 1,394
0 votes
2 answers
785 views

Questionnaire for determining usability of a system

As part of a pitch, business are determining the usability of two software products and have come up with a questionnaire to ask a set of end users. They have asked me to feedback on the ...
colmcq's user avatar
  • 8,240
0 votes
1 answer
62 views

how to implement in-page surveys efficiently?

We are planning to release a feature soon named "Duplicate ad Campaign". Our users are external company employees and till now after releasing any features, we were getting their feedback about the ...
RajSharma's user avatar
  • 103
1 vote
1 answer
225 views

Ideal length for an effective survey

Are there any articles or canonical data available for determining the ideal length of a survey? Trying to figure out what would be a sweet spot for the number of questions that can be in a survey. ...
Huginn's user avatar
  • 308
1 vote
2 answers
158 views

How to collect users' task completion times?

I have to do a cost benefit analysis for a project in work. To get funding, I need to prove that the task to be fixed is time-consuming for users. We will only need to test about 20 users, but we'll ...
CraigF's user avatar
  • 117
1 vote
3 answers
165 views

How can I survey the customers of my clients?

We're a SaaS company providing web and mobile apps for our clients. Their customers use our product, but they don't know we exist as a company. Now that I'm on board as a designer; I would like their ...
Chelsea C's user avatar
2 votes
1 answer
30 views

International reward for filling in a survey [duplicate]

To motivate people to fill in our UX research survey we thought of giving a way a price. Now the problem is that the survey is global. Any physical prices are out of the question since this would ...
Gerlof Leuhof's user avatar
-2 votes
1 answer
213 views

Best practice when doing user research with surveys?

Could you suggest best practice when doing user reasearch with surveys with open questions? Context a web page has (unexpectedly) a lot of visitors we know nothing about. This page is not listed in ...
forissima's user avatar
0 votes
1 answer
355 views

Asking for demographic and screening question at the end of the survey - benefits outweigh risks?

I recently completed a survey in which the demographic questions were asked at the end instead of the beginning. I assume that this is because there are no specific screening questions for the purpose ...
Michael Lai's user avatar
  • 27.2k
4 votes
1 answer
514 views

Age group dilemma in surveys

So I'm new to research and I started a survey to understand users a bit more. After doing a HotJar Poll/ Email Survey on one of the sites I'm managing I'm getting 55+ as an age group for the majority ...
mskayyali's user avatar