Questions tagged [surveys]

survey methodology is the field that studies the sampling of individuals from a population with a view towards making statistical inferences about the population using the sample.

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How do I test the perceived quality of my SAAS product?

I have a question about how to evaluate our B2B product; we want to understand what would be the best way to assess the quality perceived by those who are using the product on a daily basis. The most ...
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Multiple time periods in a survey

I am working on a medical application which helps therapists to determine whether patients meet the criteria to be diagnosed with certain illnesses and disorders. For the most part, it works as a ...
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Does numbering survey questions affect survey completion?

Does displaying the number of the question in front of the question on a survey affect completion rates in any way? E.g., Lorem ipsum? Dolor sit amet? Consectetur adipiscing elit? vs. Lorem ipsum? ...
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How to compare multiple choice with single choice?

I have a long-running survey with one question where participants are forced to select a single choice. Now we are discussing about changing this question to multiple selection. Is there a way to ...
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Why is the keyboard navigation and selection different for a group of checkboxes vs radio?

We are working on a multi-step survey flow that involves both single select radio options and multi-select checkbox options. We want to make sure it is easy to use for Keyboard users and have been ...
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What is the best form approach for a single question with 9 options?

We are in the process of creating a survey style onboarding flow and was curious if it is ok to break the rules here? I understand that once the number of choices gets over 6 or 7, it is best to use a ...
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Questions for live-in-app-survey of live-bike-travel-info (Design comparison) [duplicate]

TL;DR: I am creating my own survey questions for a feature comparison. Need feedback on design and if I am missing something important. I am creating a live-survey for comparing the status quo to the ...
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3 votes
1 answer
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How to create a hierarchy within filters in filter bar

Currently, I create a survey builder where the user is able to preview all pre-defined questions within the database and based on this user chooses what type of survey would like to create. Based on ...
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5 votes
2 answers
132 views

How to analyse results for an open ended question?

I asked an open-ended question in a survey about one of our app's features (That is somewhat similar to its search feature) to find out why users would use this instead of search. I've got a large ...
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3 votes
3 answers
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Multiple choice questions - are they always leading?

I'm designing a survey in which I want to know what kind of problems with my software my users have. I wonder if I should create one big open-text question? Or should I suggest some answers and go ...
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4 answers
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Yes and No questions - Are a "checkmark" and an "X" icon not neutral enough?

I'm concerned about your opinion - what do you think about the graphical description for yes and no questions? Do you believe that they are not neutral enough?
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2 votes
1 answer
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Best practices for System Usability Scale (SUS) Scoring

My UX team has always utilized SUS Scoring after our usability tests. We work with Student Information System Software and after testing a new feature, we follow up with a SUS Scoring survey. The ...
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3 votes
1 answer
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Best practice for button layout in responsive survey?

Hi everyone, I'm designing a survey experience for a healthcare platform in which the user (often on the older side) fills out multiple surveys within a single flow. To accommodate survey fatigue, I ...
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Determining Information Priority using digital Survey

This question is regarding an event/activity booking mobile application. The content users are served (offers and vendors) can be grouped by Regions (multiple) & Interest categories (6). Users ...
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3 answers
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Help with writing a survey for clients to rate my UX performance/contribution

I'm writing a survey for internal clients at my company to rate my performance on the UX services I've provided. The survey is going to contain a rating system on a scale from 1-5 (and N/A) in the ...
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Is there any value in a post user testing questionnaire considering the sample sizes being small?

I worked at company that after user testing sessions got users to complete a post testing questionnaire. The questionnaire tended to ask user for an NPS score, answer SUS (usability) questions and the ...
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How to decrease drop-off rates in mobile surveys

I am redesigning a survey flow. My product team noticed higher drop-off rates with multiple choice questions – the answers often require the user to scroll, and they can't see all of the options at ...
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Surveys for mobile- from UX point of view is it better to implement questions on 1 scrollable landing page or 1 question-1 page flow?

Currently, I'm redesigning the survey and I'm looking for any use case/research in which flow increases completion rates. Does someone have any insights?
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Open ended questions or not for screener surveys?

I am preparing my first screener survey to recruit some participants for an interview. I am getting mixed views on if these questions should be open ended or not. For example, I have the following ...
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2 votes
1 answer
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Survey builder: does this flow make sense?

I'm adding a new feature to a survey builder product. It allows the user to choose the appropriate tone of voice for a phrase; the user would be able to decide which phrasing would best fit their ...
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1 vote
4 answers
448 views

How can I conduct user research on a product that already exists?

I am working on a school project as my team's UX researcher. Our product has already been designed, prototyped, and launched, without having conducted any research. The team wants me to create ...
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Surveys - asking users to select which persona they identify with?

We're writing a survey and one of the questions asks the user to select an option "which they most identify with." This question is basically asking the user to select which of our personas ...
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-1 votes
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what are good questions for a survey for a dashboard design? [closed]

I am a designer, working on a web application, a tool that will be used by multiple users, in collaboration, to create presentations. These users will create presentations for their clients. I now ...
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2 votes
3 answers
165 views

Generic User Experience baseline survey

Is anyone aware of a generic set of questions, which are suitable for establishing a baseline level of a users experience with a given product / system etc. to conduct a remote survey? Totally ...
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2 votes
2 answers
63 views

Strategy to find out about user goals after the product is made

I'm a coder, I made a product long back and I just read my first UX book. I learned about 'user goals'. I do not assume anymore that my product solves them. I am unable to make a strategy for going ...
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Is this column view for answers viable in a Survey type format?

I have a query about a question type that I'm working on for a survey design. What I wanted to figure out was whether this type of question (see image below) was valid or not in terms of UX. How hard ...
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Yes/No vs. Likert scale

To collect some data for restaurants recommendation I want to ask users if two restaurants are similar or not. I want to keep the question as simple as possible, so I would like to stick to simple ...
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2 answers
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What to do when UX survey respond rates are close to each other?

I've asked the following question: "You've found an activity you like on our website. Which one of statements below would make you more likely to inquire about this activity." This activity is ...
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-1 votes
2 answers
143 views

Where can I find free or cheap Survey Respondents?

I'm aiming to conduct a simple survey, but can't find enough respondents. Do you know where I can find free or cheap respondents for a survey? (Any links for resources please)
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2 answers
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Online survey method: Redesigning existing website for an agency

The situation is that our customers usually hears about our services from others in the city or country rather than finding us through our website. But as our website feels outdated and the provided ...
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2 votes
5 answers
214 views

Is there an unbiased way to collect feedback on a product idea in a user survey?

I’m working with a stakeholder on a potential major pivot to a product, which gets used both inside and outside our organization. The stakeholder wants to directly ask a question like this in a ...
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1 answer
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What is the best layout for a survey screen in a website?

I'm designing an onboarding survey for a sale education portal where the learner after signing up takes up a small survey based on which a program is recommended to the learner. This survey is ...
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13 votes
2 answers
2k views

Survey Confirmation - Emphasize the question or the answer?

I am putting together an online survey, and am designing the confirmation screen that appears just before the respondent submits their answers. I have limited formatting options, but feel that ...
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1 vote
1 answer
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Asking users how they heard about us

When is the best time to ask the user the question, "How did you hear about us?" We haven't fully decided how to best phrase this question, but how do you bring this up contextually to a user? We'd ...
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0 votes
2 answers
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Questionnaire for determining usability of a system

As part of a pitch, business are determining the usability of two software products and have come up with a questionnaire to ask a set of end users. They have asked me to feedback on the ...
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how to implement in-page surveys efficiently?

We are planning to release a feature soon named "Duplicate ad Campaign". Our users are external company employees and till now after releasing any features, we were getting their feedback about the ...
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1 vote
1 answer
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Ideal length for an effective survey

Are there any articles or canonical data available for determining the ideal length of a survey? Trying to figure out what would be a sweet spot for the number of questions that can be in a survey. ...
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1 vote
2 answers
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How to collect users' task completion times?

I have to do a cost benefit analysis for a project in work. To get funding, I need to prove that the task to be fixed is time-consuming for users. We will only need to test about 20 users, but we'll ...
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1 vote
3 answers
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How can I survey the customers of my clients?

We're a SaaS company providing web and mobile apps for our clients. Their customers use our product, but they don't know we exist as a company. Now that I'm on board as a designer; I would like their ...
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2 votes
1 answer
27 views

International reward for filling in a survey [duplicate]

To motivate people to fill in our UX research survey we thought of giving a way a price. Now the problem is that the survey is global. Any physical prices are out of the question since this would ...
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-2 votes
1 answer
206 views

Best practice when doing user research with surveys?

Could you suggest best practice when doing user reasearch with surveys with open questions? Context a web page has (unexpectedly) a lot of visitors we know nothing about. This page is not listed in ...
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0 votes
1 answer
209 views

Asking for demographic and screening question at the end of the survey - benefits outweigh risks?

I recently completed a survey in which the demographic questions were asked at the end instead of the beginning. I assume that this is because there are no specific screening questions for the purpose ...
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4 votes
1 answer
356 views

Age group dilemma in surveys

So I'm new to research and I started a survey to understand users a bit more. After doing a HotJar Poll/ Email Survey on one of the sites I'm managing I'm getting 55+ as an age group for the majority ...
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2 answers
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Should I add period after yes/no answer in survey?

Have you ever make a survey question with answers like Yes, with coke Yes, with beer No With this kind of choices within a form, should you add a period after the answer? Or just leave ...
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2 votes
2 answers
783 views

What is the effect of asking more specific questions first in a survey or questionnaire on the user?

It seems like conventional wisdom suggests asking more general questions first in a survey or questionnaire to help frame the context of the research to the user (e.g. what is your overall impression ...
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0 votes
2 answers
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Best way to ask a question about how users got to the webpage?

This would be in the form on a short online survey where users will see it pop up some time after they land on the page. I want to know the exact traffic source from which a user lands on a specific ...
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5 votes
4 answers
484 views

How to measure information overload of an UI?

I would like to measure the "information overload rate" of an UI. It's important to note that I'm searching more for a questionnaire / analysis which evaluates the information overload implicitly or ...
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0 votes
2 answers
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Passing HTML email form data to the server UX

I was looking into passing some information from the email to the server for the survey purpose like some companies are doing this already. However, I wonder if it is a good idea to take user ...
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1 vote
2 answers
129 views

What is the best pattern encouraging users to complete a survey of roughly 100 questions, each of which uses the same multiple choice scale?

I am redesigning a questionnaire consisting of 100 questions, each of which is answered by the same multiple choice scale? Currently, these 100 questions are broken up into pages of 20, requiring the ...
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1 vote
1 answer
72 views

Does using part of a usability questionnaire diminish its validity?

I'm interested in using QUIS (http://garyperlman.com/quest/quest.cgi) but the questions about system capabilities are irrelevant for my purposes as well as the questions about screens. I'm primarily ...
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