Questions tagged [surveys]

survey methodology is the field that studies the sampling of individuals from a population with a view towards making statistical inferences about the population using the sample.

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Best software to create survey/questionnaires with? [migrated]

I am in the process of creating a screener survey before my interview. I would like to know what online software is available, preferably for free to create a screener survey? I could create a form ...
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Open ended questions or not for screener surveys?

I am preparing my first screener survey to recruit some participants for an interview. I am getting mixed views on if these questions should be open ended or not. For example, I have the following ...
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Questions for recruitment screener for local community website

I am in the process of research planning for a community website for my local town - called MediumTown. The website will feature the following main sections (the software I am using already comes with ...
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Survey builder: does this flow make sense?

I'm adding a new feature to a survey builder product. It allows the user to choose the appropriate tone of voice for a phrase; the user would be able to decide which phrasing would best fit their ...
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Web survey tool for mediation that reports only whether responses are unanimous

I need a web-based survey instrument for a mediation process with the following attributes: Users enter categorical responses to one or more questions anonymously Users can see only whether ...
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How can I conduct user research on a product that already exists?

I am working on a school project as my team's UX researcher. Our product has already been designed, prototyped, and launched, without having conducted any research. The team wants me to create ...
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Surveys - asking users to select which persona they identify with?

We're writing a survey and one of the questions asks the user to select an option "which they most identify with." This question is basically asking the user to select which of our personas ...
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2answers
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what are good questions for a survey for a dashboard design? [closed]

I am a designer, working on a web application, a tool that will be used by multiple users, in collaboration, to create presentations. These users will create presentations for their clients. I now ...
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3answers
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Generic User Experience baseline survey

Is anyone aware of a generic set of questions, which are suitable for establishing a baseline level of a users experience with a given product / system etc. to conduct a remote survey? Totally ...
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36 views

Strategy to find out about user goals after the product is made

I'm a coder, I made a product long back and I just read my first UX book. I learned about 'user goals'. I do not assume anymore that my product solves them. I am unable to make a strategy for going ...
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32 views

Is this column view for answers viable in a Survey type format?

I have a query about a question type that I'm working on for a survey design. What I wanted to figure out was whether this type of question (see image below) was valid or not in terms of UX. How hard ...
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Conjoint analysis: show all combinations but bad comparisons OR good comparisons but not show all combinations?

For a project I'm doing a conjoint analysis to determine what attributes users find more important in getting an ad-free subscription for a website. The analysis consists of 3 attributes with 3 levels....
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Yes/No vs. Likert scale

To collect some data for restaurants recommendation I want to ask users if two restaurants are similar or not. I want to keep the question as simple as possible, so I would like to stick to simple ...
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What to do when UX survey respond rates are close to each other?

I've asked the following question: "You've found an activity you like on our website. Which one of statements below would make you more likely to inquire about this activity." This activity is ...
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Where can I find free or cheap Survey Respondents?

I'm aiming to conduct a simple survey, but can't find enough respondents. Do you know where I can find free or cheap respondents for a survey? (Any links for resources please)
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Online survey method: Redesigning existing website for an agency

The situation is that our customers usually hears about our services from others in the city or country rather than finding us through our website. But as our website feels outdated and the provided ...
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5answers
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Is there an unbiased way to collect feedback on a product idea in a user survey?

I’m working with a stakeholder on a potential major pivot to a product, which gets used both inside and outside our organization. The stakeholder wants to directly ask a question like this in a ...
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264 views

What is the best layout for a survey screen in a website?

I'm designing an onboarding survey for a sale education portal where the learner after signing up takes up a small survey based on which a program is recommended to the learner. This survey is ...
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Survey Confirmation - Emphasize the question or the answer?

I am putting together an online survey, and am designing the confirmation screen that appears just before the respondent submits their answers. I have limited formatting options, but feel that ...
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Asking users how they heard about us

When is the best time to ask the user the question, "How did you hear about us?" We haven't fully decided how to best phrase this question, but how do you bring this up contextually to a user? We'd ...
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Questionnaire for determining usability of a system

As part of a pitch, business are determining the usability of two software products and have come up with a questionnaire to ask a set of end users. They have asked me to feedback on the ...
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54 views

how to implement in-page surveys efficiently?

We are planning to release a feature soon named "Duplicate ad Campaign". Our users are external company employees and till now after releasing any features, we were getting their feedback about the ...
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161 views

Ideal length for an effective survey

Are there any articles or canonical data available for determining the ideal length of a survey? Trying to figure out what would be a sweet spot for the number of questions that can be in a survey. ...
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How to collect users' task completion times?

I have to do a cost benefit analysis for a project in work. To get funding, I need to prove that the task to be fixed is time-consuming for users. We will only need to test about 20 users, but we'll ...
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3answers
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How can I survey the customers of my clients?

We're a SaaS company providing web and mobile apps for our clients. Their customers use our product, but they don't know we exist as a company. Now that I'm on board as a designer; I would like their ...
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1answer
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International reward for filling in a survey [duplicate]

To motivate people to fill in our UX research survey we thought of giving a way a price. Now the problem is that the survey is global. Any physical prices are out of the question since this would ...
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Best practice when doing user research with surveys?

Could you suggest best practice when doing user reasearch with surveys with open questions? Context a web page has (unexpectedly) a lot of visitors we know nothing about. This page is not listed in ...
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Asking for demographic and screening question at the end of the survey - benefits outweigh risks?

I recently completed a survey in which the demographic questions were asked at the end instead of the beginning. I assume that this is because there are no specific screening questions for the purpose ...
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Age group dilemma in surveys

So I'm new to research and I started a survey to understand users a bit more. After doing a HotJar Poll/ Email Survey on one of the sites I'm managing I'm getting 55+ as an age group for the majority ...
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494 views

Should I add period after yes/no answer in survey?

Have you ever make a survey question with answers like Yes, with coke Yes, with beer No With this kind of choices within a form, should you add a period after the answer? Or just leave ...
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487 views

What is the effect of asking more specific questions first in a survey or questionnaire on the user?

It seems like conventional wisdom suggests asking more general questions first in a survey or questionnaire to help frame the context of the research to the user (e.g. what is your overall impression ...
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60 views

Best way to ask a question about how users got to the webpage?

This would be in the form on a short online survey where users will see it pop up some time after they land on the page. I want to know the exact traffic source from which a user lands on a specific ...
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4answers
382 views

How to measure information overload of an UI?

I would like to measure the "information overload rate" of an UI. It's important to note that I'm searching more for a questionnaire / analysis which evaluates the information overload implicitly or ...
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2answers
91 views

Passing HTML email form data to the server UX

I was looking into passing some information from the email to the server for the survey purpose like some companies are doing this already. However, I wonder if it is a good idea to take user ...
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What is the best pattern encouraging users to complete a survey of roughly 100 questions, each of which uses the same multiple choice scale?

I am redesigning a questionnaire consisting of 100 questions, each of which is answered by the same multiple choice scale? Currently, these 100 questions are broken up into pages of 20, requiring the ...
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Does using part of a usability questionnaire diminish its validity?

I'm interested in using QUIS (http://garyperlman.com/quest/quest.cgi) but the questions about system capabilities are irrelevant for my purposes as well as the questions about screens. I'm primarily ...
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Is it a good idea to replace “other” with “let me tell you”?

When users unsubscribe from our service we ask them why and give several reasons to choose from and a custom field to type the answer. Usually companies name the custom field "Other" We don't really ...
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3answers
265 views

Best approach to implement a user survey

We have a site where a user has to fill out series of forms including personal details for purpose of employment screening. At the end of the process (or the user journey), we'd like to provide the ...
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2answers
283 views

Displaying results of conditional questions

I am working on the display of survey results. Basically, our company sends chatbot-like surveys to employees. I am working on a better way to display the results at the end of these surveys, with the ...
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4answers
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How to estimate the time needed to read a question?

I have to prepare an online survey. Most of the questions will be along the line of: Which of the following sentences exists in 'X' book? A B C D I would like to limit cheating as much as possible. ...
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Survey with many optional questions

I'm planning a website that will have a survey of user preferences for various topics. All of the questions are optional although some of them may be more important to users than others. The questions ...
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1answer
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How to apply TAM (technology acceptance model) to UX design and testing?

The Technology Acceptance Model (TAM) combines a number of a number of factors to create a model that predicts user decisions influence their decision about how and when they will use the technology. ...
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Yes/No question with an explicit “N/A” option

I have a requirement where users are asking questions to patients in a clinical setting. The answers can be yes or no, or possibly a third option not applicable. There are a series of such questions, ...
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Order of “female” and “male” in survey form

In a survey form, which options would be the best (user friendly)?
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How to deal with a “large” number of choices on mobile?

I would like to ask a user about his interests. Suppose there are a total of 10-15 (or even more) topics from which the user can choose as many as desired. There might be another section with the same ...
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3answers
335 views

UX Interview Questions

I'm conducting a survey for an enterprise product used in IT security. There are two main goals: Find out whether users have any major obstacles when using the product. Find out what are the most ...
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436 views

How to design a survey form with multiple branching questions

I need to design a survey form which has 50 questions. There is a lot of branching depending on user's answer to question. For e.g. Q. What's your favourite fruit? 1. Apple 2. Orange If user ...
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203 views

Layout for survey

I'm developing survey in wpf. First the user will input some info about them, then they should see the actual survey with following info: The user info (they just filled) List of questions and ...
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332 views

Is it important to capture demographic information in user experience survey?

I am drafting a user experience survey for an internal application...I have never really done anything with user experience before, but from a data analysis point of view I would think demographic ...
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2answers
126 views

Open to Discuss: How would you describe <website / product> in one word?

As UX people know, these type of questions are really good for capturing perceptions of a website / product. So you let your service users to enter their own words or choose one or more from a list. ...