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Questions tagged [surveys]

survey methodology is the field that studies the sampling of individuals from a population with a view towards making statistical inferences about the population using the sample.

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1answer
52 views

Asking users how they heard about us

When is the best time to ask the user the question, "How did you hear about us?" We haven't fully decided how to best phrase this question, but how do you bring this up contextually to a user? We'd ...
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1answer
45 views

how to implement in-page surveys efficiently?

We are planning to release a feature soon named "Duplicate ad Campaign". Our users are external company employees and till now after releasing any features, we were getting their feedback about the ...
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1answer
58 views

Ideal length for an effective survey

Are there any articles or canonical data available for determining the ideal length of a survey? Trying to figure out what would be a sweet spot for the number of questions that can be in a survey. ...
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2answers
69 views

How to collect users' task completion times?

I have to do a cost benefit analysis for a project in work. To get funding, I need to prove that the task to be fixed is time-consuming for users. We will only need to test about 20 users, but we'll ...
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2answers
91 views

How can I survey the customers of my clients?

We're a SaaS company providing web and mobile apps for our clients. Their customers use our product, but they don't know we exist as a company. Now that I'm on board as a designer; I would like their ...
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1answer
18 views

International reward for filling in a survey [duplicate]

To motivate people to fill in our UX research survey we thought of giving a way a price. Now the problem is that the survey is global. Any physical prices are out of the question since this would ...
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1answer
89 views

Best practice when doing user research with surveys?

Could you suggest best practice when doing user reasearch with surveys with open questions? Context a web page has (unexpectedly) a lot of visitors we know nothing about. This page is not listed in ...
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0answers
50 views

Asking for demographic and screening question at the end of the survey - benefits outweigh risks?

I recently completed a survey in which the demographic questions were asked at the end instead of the beginning. I assume that this is because there are no specific screening questions for the purpose ...
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1answer
163 views

Age group dilemma in surveys

So I'm new to research and I started a survey to understand users a bit more. After doing a HotJar Poll/ Email Survey on one of the sites I'm managing I'm getting 55+ as an age group for the majority ...
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2answers
121 views

Should I add period after yes/no answer in survey?

Have you ever make a survey question with answers like Yes, with coke Yes, with beer No With this kind of choices within a form, should you add a period after the answer? Or just leave ...
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2answers
262 views

What is the effect of asking more specific questions first in a survey or questionnaire on the user?

It seems like conventional wisdom suggests asking more general questions first in a survey or questionnaire to help frame the context of the research to the user (e.g. what is your overall impression ...
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2answers
53 views

Best way to ask a question about how users got to the webpage?

This would be in the form on a short online survey where users will see it pop up some time after they land on the page. I want to know the exact traffic source from which a user lands on a specific ...
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4answers
245 views

How to measure information overload of an UI?

I would like to measure the "information overload rate" of an UI. It's important to note that I'm searching more for a questionnaire / analysis which evaluates the information overload implicitly or ...
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2answers
74 views

Passing HTML email form data to the server UX

I was looking into passing some information from the email to the server for the survey purpose like some companies are doing this already. However, I wonder if it is a good idea to take user ...
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2answers
108 views

What is the best pattern encouraging users to complete a survey of roughly 100 questions, each of which uses the same multiple choice scale?

I am redesigning a questionnaire consisting of 100 questions, each of which is answered by the same multiple choice scale? Currently, these 100 questions are broken up into pages of 20, requiring the ...
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1answer
69 views

Does using part of a usability questionnaire diminish its validity?

I'm interested in using QUIS (http://garyperlman.com/quest/quest.cgi) but the questions about system capabilities are irrelevant for my purposes as well as the questions about screens. I'm primarily ...
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3answers
3k views

Is it a good idea to replace “other” with “let me tell you”?

When users unsubscribe from our service we ask them why and give several reasons to choose from and a custom field to type the answer. Usually companies name the custom field "Other" We don't really ...
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3answers
178 views

Best approach to implement a user survey

We have a site where a user has to fill out series of forms including personal details for purpose of employment screening. At the end of the process (or the user journey), we'd like to provide the ...
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2answers
179 views

Displaying results of conditional questions

I am working on the display of survey results. Basically, our company sends chatbot-like surveys to employees. I am working on a better way to display the results at the end of these surveys, with the ...
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4answers
125 views

How to estimate the time needed to read a question?

I have to prepare an online survey. Most of the questions will be along the line of: Which of the following sentences exists in 'X' book? A B C D I would like to limit cheating ...
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0answers
90 views

Survey with many optional questions

I'm planning a website that will have a survey of user preferences for various topics. All of the questions are optional although some of them may be more important to users than others. The questions ...
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1answer
720 views

How to apply TAM (technology acceptance model) to UX design and testing?

The Technology Acceptance Model (TAM) combines a number of a number of factors to create a model that predicts user decisions influence their decision about how and when they will use the technology. ...
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2answers
2k views

Yes/No question with an explicit “N/A” option

I have a requirement where users are asking questions to patients in a clinical setting. The answers can be yes or no, or possibly a third option not applicable. There are a series of such questions, ...
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15answers
30k views

Order of “female” and “male” in survey form

In a survey form, which options would be the best (user friendly)?
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2answers
129 views

How to deal with a “large” number of choices on mobile?

I would like to ask a user about his interests. Suppose there are a total of 10-15 (or even more) topics from which the user can choose as many as desired. There might be another section with the same ...
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3answers
309 views

UX Interview Questions

I'm conducting a survey for an enterprise product used in IT security. There are two main goals: Find out whether users have any major obstacles when using the product. Find out what are the most ...
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2answers
254 views

How to design a survey form with multiple branching questions

I need to design a survey form which has 50 questions. There is a lot of branching depending on user's answer to question. For e.g. Q. What's your favourite fruit? 1. Apple 2. Orange If user ...
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3answers
167 views

Layout for survey

I'm developing survey in wpf. First the user will input some info about them, then they should see the actual survey with following info: The user info (they just filled) List of questions and ...
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1answer
195 views

Is it important to capture demographic information in user experience survey?

I am drafting a user experience survey for an internal application...I have never really done anything with user experience before, but from a data analysis point of view I would think demographic ...
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2answers
116 views

Open to Discuss: How would you describe <website / product> in one word?

As UX people know, these type of questions are really good for capturing perceptions of a website / product. So you let your service users to enter their own words or choose one or more from a list. ...
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1answer
696 views

How many users do I need to run a SUS and get valid result?

I ran a System Usability Scale survey on my team (7 people) but I'm not sure that's enough to get relevant result and I didn't find any article recommending anything about the number of people to ...
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3answers
176 views

Survey tool to ask questions on individual pages - what are they called?

Is there an off-the-shelf survey tool that can ask simple questions on specific pages? Along the lines of the "Was this information helpful?" on Microsoft's support pages (example). The user gets ...
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2answers
650 views

How to generalize asking for highest level of education in international survey?

I'm currently putting together a screener to prepare for usability testing. This software will be used globally. I'd like to ask for the highest level of education and have the participants select ...
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2answers
345 views

Trouble creating surveys with iOS elements

I'm working with a client on a project that will include survey elements within the app. There are a few survey elements that I've never seen on a native app and would appreciate some guidance on how ...
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5answers
1k views

Is it a good practice to have short survey on home page?

The question is about having customer survey or feedback survey on home page of the site. The said site, is used car buying and selling car. In your opinion, should we have it to get feedback and in ...
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2answers
10k views

Using 5 Standard Emojis for Satisfaction Survey or any Likert Scale

Satisfaction surveys increasingly use emoticons, i.e. a sad frownie, neutral face and happy smiley. Some additionally use traffic-light color coding (red to green). Let’s asume there are good reasons ...
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2answers
152 views

example of customer survey in the confirmation page

i am looking for some examples of customer survey in confirmation/thank you page in ecommerce website, Where customers asked to fill a survey after the purchase compilation. Example : Apple thank you ...
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4answers
326 views

Form UX needs to be improved

I have an Assessment Form (located here) which has got 70+ questions and seventeen steps to complete it which is a tedious job and respondent can easlity lose the patience. All the question has only ...
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2answers
88 views

Asking about a single feature using the Kano Model

As part of an evaluation I want to use the Kano model to determine if a feature being added to an existing system is something that will be used or not. Since we are only looking at the addition of a ...
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7answers
737 views

In a survey, will the size of buttons for choices bias the responses?

I'm working on a survey platform, and I am wondering, with a design such as would the differing button size for different answers introduce a bias into the responses? Note that the survey platform ...
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2answers
52 views

In a form, should full sentences or just “labels” be used to specify what information should go in each section?

It would seem to be common for labels to be used beside input fields instead of asking an explicit question, to convey what information the user should fill out a form with. Since this is common ...
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1answer
648 views

One-question survey

Hoping this is the right place to ask this... I'm working with a group who wants to conduct survey research to evaluate projects. They're thinking about having an initial, overall question that would ...
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2answers
200 views

Survey structure for Live Chat Transfer between Agents

I'm developing a live chat application for my site and want to include a post-chat survey to gather feedback on my Agents. However, I have two types of Agents, for dealing with different queries, and ...
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3answers
123 views

Survey Questions on Canceling Subscription [closed]

I am looking for a set of the most appropriate questions to ask when users are terminating their subscription for a product or service. What would be a good number of questions and which questions are ...
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3answers
121 views

Survey writing best practices

My team at work is seeking a standard format for all survey questions meant to assess sentiment towards feature X (e.g., satisfaction, challenge level, enjoyability, navigability, etc.). Imagining ...
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2answers
1k views

Age buckets vs. Year of Birth vs. Fill-In

I was wondering what you thought of the relative merits of getting age by leaving a blank box for the user to fill in. using a pull-down menu for birth year. using age buckets ("under 18", "19 - 24", ...
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3answers
403 views

What is the best way to display results of a user satisfaction survey?

I have a user satisfaction survey with 3 'emojis' as options. They display 'sad', 'neutral' and 'happy'. I'm looking for a way to display the results of those in a dashboard. Are there any things I ...
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1answer
501 views

More effective for surveys: horizontal Likert scale or answer options listed vertically?

My survey has numerous questions with answers ranging from, for example, 'Not at all satisfied' to 'Extremely satisfied' and 'Not important' to 'Very important'. My instinct is to display these ...
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1answer
181 views

Should answers be organized by “positive first” or “positive last”?

I'm designing a survey prompt for phones. The proposed orders are A - Question Yes Maybe Later Never B - Question Never Maybe Later Yes I'm debating the order of the answers for it: Placing the ...
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2answers
111 views

Can I survey my users to ask which tools they have and use?

One of the first rules in the UX field is to not ask users what they want nor what they prefer, but is there a reason to not ask which tools they have and if they use them? I have to redesign a ...