Unanswered Questions

7
votes
0answers
150 views

Any usability studies on “on hold / waiting” calls?

I was wondering if there are any current studies on Call On Hold messages. Today I had to call 3 different companies that put me on hold, with all of the experiences ranging from bad to nauseating, so ...
6
votes
2answers
225 views

Does anyone have statistics on usage of the Kano Model?

I have been asked by a client to provide justification for the usage of the Kano Model. I believe I have sufficiently convinced them of the benefits and value, but the one thing I am lacking is ...
5
votes
2answers
140 views

Best way to show payment sites for in-app purchases in mobile phone apps

The other day I made a few purchases using a mobile phone app (Android). I used Paypal, but this could be applied to any payment gateway actually. Thing is, the application was just opening a ...
5
votes
3answers
669 views

How do I edit a table of text items in iOS?

I am looking for help editing a list of text items (names) in a table in iOS. I am using a simple table that displays the name of an item (first mockup). Currently, I allow the user to enter Edit ...
5
votes
6answers
557 views

How to create a good filtering and sorting system when there are 30+ options to choose from

I have +30 categories grouped into 3 groups. Each group contains about 10-15 categories. Group A - Category 1 - Category 2 ... Group B - Category 11 - Category 12 ... Group B - Category 21 - ...
4
votes
1answer
27 views

Swipe direction when designing for Right-To-Left languages?

Books printed for people that reads Right-To-Left (RTL) languages is bound for flipping pages opposite direction of LTR. What is todays common swipe direction when moving forward to next page/view, ...
4
votes
2answers
239 views

Pros/Cons of placing Login/Account in line with the main nav bar?

Currently our navigational header is mostly left side and central of page, account is on upper right. A proposed design shows the account moved down, into the main nav bar. There's some space in ...
4
votes
4answers
149 views

Easy and intuitive way to prompt the user for data entry throughout the day? (iOS app)

What are some easy, seamless ways to prompt an iOS/mobile user to input data throughout the day (e.g. for a food diary), from both the notification and the data entry perspective? So far the best ...
4
votes
1answer
99 views

iOS Black keyboard

Is the black iOS keyboard used to indicate that the form is secure? There seems to be suggestions that it is the case but I can not find a clear answer within any guidelines and have seen the black ...
4
votes
5answers
145 views

On mobile checkout flow should product details be shown on review order/summary step?

I am working on the checkout flow for the mobile device, and it has 3 steps, Step 1- shipping details, step 2- payment details, step 3- order summary and confirm to buy. The flow starts with cart page ...
4
votes
2answers
189 views

Best practice for scrolling and orientation within non-touch displays: line-wise vs. page-wise scrolling?

I've been searching the web for quite some time now, but either I am always using the wrong keywords or there is no literature out there on this topic... What is the best way for a user to orientate ...
4
votes
3answers
307 views

Inline table edits: how to make it quick to edit?

I'm dealing with a data table with a large number of columns and rows. Because there are so many columns, I'm thinking of putting in something that scrolls horizontally and vertically while fixing the ...
4
votes
3answers
289 views

When to ask a user to take an action multiple times vs. batching it?

Let's consider a "follow" type feature where a user can follow other users. The user lands on a page with a list of users they would potentially be interested in following. Like this: Users you may ...
4
votes
3answers
372 views

How to allow users to position newly created items in a sortable item list

Background I have a list of items that a user can create, move around, edit and delete. Each item can be a different type such as a textbox field or a header. To create a new item or edit an ...
4
votes
2answers
353 views

How to validate reviews?

I'm in a situation where there is no accounts. There is only offer-centers (which need quality ratings) and offer-takers. Every time an offer is taken a transaction is taken there is evidence of it, ...

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