Questions tagged [user-centered-design]

User centered design (short UCD, sometimes called Human centered design) emphazises focus on end users of a product and aims to test and develop products in close interaction with users.

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24 views

User flow with on-demand service platform

Product: XYZ On-demand service provider (example cleaner) Context: User has to select at least 4 service providers to increase his chances of getting a service provider he has selected on the ...
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1answer
75 views

Best UX when you have several bots?

My question is about the UX for chatbots when there are multiple bots within a website or digital ecosystem. This must be an increasing problem these days in very large companies for example, when you ...
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1answer
38 views

conceptual, semantic, syntactic, and lexical levels

In relation to symbols or icons, the conceptual level is defined as the mental model of the viewer; semantic level is the meaning it conveys; syntactic level is attributed to its aesthetic quality or ...
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2answers
87 views

What's the best empty basket page/message for e-commerce?

I'm looking for e-commerce experience and I really think that just show a message saying your cart is empty is so boring. I feel that we must show something more interactive for the users. What's the ...
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1answer
34 views

How to design interface for backups that users can restore to

I am currently working on a system for our application where users can restore to backups done previously. The current setup is that the system backups everyday when automatic backups are on. Now our ...
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3answers
366 views

Making the user pay attention to what's on the screen instead of having him press next next next

I work on a fitness and recovery app which has an on-boarding process which requires the user to position 2 sensors on his body and pay attention to some small tasks on the screen (like put the ...
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45 views

Is it recommended to have tab index navigation for complex web application?

I am doing requirement gathering for a complex in house web application. My customer is adamant to have keyboard tab index interaction for the application along with regular mouse interaction. My ...
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2answers
34 views

User interaction for interdependent fields

Context: I'm working on a screen where a table will be rendered based on the user's choice of "Country" and "Organization". Both these fields are interdependent and the user needs to have the ...
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1answer
67 views

Users expected to “ignore” irrelevant parts of a form?

I have a web form that is split into several pages, it is an adaptation from a hard copy paper form, and the requirements are that the data captured should be the same. For my webform I have asked ...
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0answers
30 views

Auto-refill pop up..how many times should this show?

I work for a healthcare company. We offer the opportunity for patients to auto-refill their prescriptions, but not everyone knows that it exists. Business wants to add a pop-up after an online order ...
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2answers
72 views

How might competitive analysis help enrich User Personas in UX research?

I can't find any reasons to support the use of Competitive Analysis in building an efficient persona. User Persona essentially talks about different profiles of user and their goal, frustrations, ...
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4answers
253 views

Multiple steps each with a tasks vs one step with multiple tasks (for the user)

I am sketching the user flow for a new feature of a fitness/medical recovery application that is using hardware sensors to monitor the way the user is performing certain fitness exercises. In order ...
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1answer
63 views

How to display summary of user permissions from a data table into a row

I have a summary card for a web-based application which expands into an interactive table that consists of different users and permissions from Custom to Read, Write, Deploy, etc. There will be ...
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2answers
42 views

Instruction manual for each feature (page by page) on my web app? (instead of tooltip)

Problem: I'm designing a web app that has features that people are not familiar with (learned this through user testing). I need to guide users through, like hand-hold them, telling them what this ...
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1answer
77 views

What is the best way to communicate to a user that a pricing package is no longer available?

We currently offer 4 pricing packages, but will no longer be offering one of them. What is the best way to communicate this to users, particularly the ones who were on that (deprecated) plan and are ...
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3answers
4k views

Prepare a user to perform an action before proceeding to the next step

I am designing an application that allows the users to train at home. I have a step (let's call it step 1) in which the user must be in a position in order to "sync" (step 2) with the app for the ...
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2answers
166 views

How to practice user centered design with no / limited access to users?

We have an interesting project which is a prototype for a hypothetical domain specific userbase which does not currently exist. I'd like to use good design practices and wish to adapt our existing ...
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1answer
92 views

Website with different coloured navigation per product page

I have a client asking me to change the navigation colour scheme on a website design im doing to match the individual products. Personally I think its: a bad idea it wont work with their ...
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1answer
49 views

How to test which CTAs prompt users to take specific actions

I'm experimenting with different messages/Calls-to-Action in our product to see which specific CTAs are most successful at prompting our users to take specific actions we want them to take. Besides ...
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1answer
37 views

Animations and complex graphics required?

Hey guys I need some suggestions, I am developing a domain website on health care where specialists surgeons doctors who treats specific health problem. Is having animations,sliders, gradients makes ...
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1answer
57 views

How to identify design system or design language used by app or website [closed]

Have few doubts. I'm new to UX, how to identify which design system is used by app / website, can we judge by looking into its UI. Can i design my own design system for my app and website - for this ...
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1answer
69 views

Is there a better and quick way of processing requests from a list of requests?

I am making an mobile app where there is a list of requests for points towards a client and the client assigns a desired number of points to each request. The client sees all the requests in ...
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2answers
208 views

Is there a difference between “Goal directed design” (GDD) and “User-centered design” (UCD)?

Is there a difference between "Goal directed design" (GDD) and "User-centered design" (UCD)? I'm confused. I have been searching a lot and can't find the difference in between them. Even the ...
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2answers
95 views

What are the best ways on a sub-500 budget to test for mobile accessibility?

I am familiar with website accessibility at least in terms of WCAG 2.0, Section 508, etc. But I am currently designing a mobile app (cross-platform using React Native tools) and there does not seem to ...
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1answer
106 views

Chat waiting time feedback

We have a Live Chat services but the problem is we don't have enough number of agents to answer all the inquiries of all customers. So customers really need to wait especially during peak hours. Our ...
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2answers
194 views

How to adapt text and/or elements size while designing to smaller screens?

I have a layout I made some time ago on Adobe XD (that was just a personal project) and now I wanna put it on Behance. To do so, I need to duplicate/adapt that layout (designed for desktop) to smaller ...
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1answer
353 views

What domain name would be best from ux point of view for my website? [closed]

I have a clothing brand by name of pendu streetwear. I was thinking of getting the domain name pendustreetwear.com But isn't it too long for the user to type in. Or pendu.store, but that way it ...
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1answer
52 views

Can we display Cost, Clicks and Impression all together in a 2-D graph? [closed]

I feel cost is a different metric than clicks and impressions. How do I show this for multiple channels say fb, instagram, youtube etc all together? Please help.
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18answers
25k views

Is there a term for “the user can't use anything wrong” design?

I'm of the opinion that the user is always using software or hardware correctly and to imply otherwise is rude, condescending, and philosophically wrong. For example, I and everyone I know pulls USB ...
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3answers
75 views

Maximum number of options when selected via next and previous buttons?

I'm designing a product that has customizable features. The user can customize a light color by pushing a forward (>) or back (<) button. This action will toggle through a set color palette that ...
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1answer
43 views

Solving treeview long information form user experience [closed]

Hello everyone, I am facing this issue while working on a long form consisting of large number of metadata fields within headers. Would appreciate any suggestions. Thanks !
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2answers
701 views

OTP Verification - Which approach will lead to better and consistent UX? (Screenshot included)

I'm designing a screen for OTP verification. The design looks similar to this. Taken from here My questions are, Should I auto-verify the OTP when the user has entered all the 6 digits or Should ...
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6answers
315 views

How can I convince stakeholders and management that I need a user research focus group?

Background info on the company: I'm the only User Experience Designer at a start-up-size company that has been around for 20 years. It's only been in the last few years that they've even created a ...
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4answers
429 views

Modal close button style

I am looking at a redesign proposal for a close button on a modal window for a responsive web/mobile application. I have my own thoughts on this but would like the UI/UX community to weigh-in. ...
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2answers
128 views

Ego struggles when creating an app? [closed]

I'm curious about what sort of ego issues you've encountered when creating an app. Obviously we're all proud of our idea, but sometimes it can cloud our judgment and make us lose sight of what the ...
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3answers
395 views

Is horizontal scroll usable in mobile view?

When building a responsive view of a page with a grid of content boxes, is it a good solution to use a horizontal scroll? Imagine page layout with a header, main column of content (680px) and a ...
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1answer
90 views

Interview methods for user needs phase

I'm designing a workforce training project and am in the process of collecting the initial user feedback. While I'm an experienced survey designer and data scientist, I'm new to user experience and ...
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2answers
151 views

Switch Dashboards along with menu

I am working on a mobile application which will have two different areas in same app. Suppose: Area 1 -> Learning Management System Area 2 -> School Management System Both areas will have its own ...
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2answers
88 views

How to put instruction on how to take a selfie to ensure proper guidelines are met?

We are creating an app wherein a user needs to take a photo of their face and must be met with certain guidelines (e.g. must look in front, cannot tilt head to the side, etc.) The target audience is ...
3
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1answer
92 views

Banking - What are the reasons for not giving Menu options in Transfer flow

In Banking - Is it a good idea to give menu option during the transaction (Money transfer) flow? etc.. If yes - My concern is that user may feel that transaction data would be stored and may feel in-...
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1answer
63 views

Having a preview next to text editor, should it be on the left or right side?

I'm trying to design an email text editor that has a preview window next to it. Should the preview be on the right or left side of the editor? My reasoning is that the preview should be on the left ...
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1answer
54 views

'Load more' data option

In a list with loads of records, I have implemented a 'Load more' control for user to load the next batch of records to join the previous visible ones. Can't use the pagination as the records need to ...
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2answers
97 views

Home page to communicate two different services of equal importance

I understand that this could be a duplicate question, but I feel that none so far have answered mine. My client has two services, and he wants one website essentially split into two sections which ...
2
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2answers
66 views

How do you work with stakeholders to prioritize ongoing enhancements? [closed]

I have several clients with sites and platforms that have fallen into disrepair over the months and years due to a lack of ongoing enhancements, improvements, and iteration generally. I'm looking for ...
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1answer
63 views

User Centred Approach or Technical approach?

I've just started a HCI module, and i've chosen to discuss 'The Importance of Used Needs and Establishing User Requirements' for my presentation and short paper. I strongly believe that a user ...
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3answers
212 views

Best way to present and document long screens

Currently I am using tools like Word, Powerpoint and Keynote to present concepts and specs to stakeholders. What is the best – or optimal – way to present and document long screens for stakeholders? ...
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2answers
388 views

Multiple role playing under single login

I can start with simple example, User 'A' have to play multiple roles such as Manager, Team leader, and developer under the single sign in. By default, I am a manager when I am logging in, but I ...
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1answer
55 views

Displaying limit for selectable options

Case In our software, we have a list of modules/options that the user can enable or disable. Each enabled module has a severe performance impact on the CPU, so to avoid crashes, we decided to hard-...
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1answer
59 views

Two distinct value propositions for two distinct types of users

I have two distinct types of users. I would classify them as "beginners" and "advanced" users. I want to describe the value proposition to beginners in one way and to advanced users a different way. ...
3
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2answers
353 views

Is this navigation user friendly [closed]

I am new to the community so sorry if you guys feel i am being naive. I am assigned a task to redesign an existing website that sells shopify plugins. The entire idea of the website revamp is to ...