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Questions tagged [user-expectation]

The attitude that the user develops as a result of previous experience with similar products/service or previous experience with the product/service in question that evolves over time

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34 views

Bifurcation of website landing page

Not sure what the technical UX term might be, but I have been using the term "bifurcation" to explain back to clients what they are asking. Here's the crux: Landing page needs to present two options; ...
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1answer
49 views

Chat waiting time feedback

We have a Live Chat services but the problem is we don't have enough number of agents to answer all the inquiries of all customers. So customers really need to wait especially during peak hours. Our ...
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1answer
52 views

Keyboard Shortcut For “Delay”

I'm currently building a web application which does task management. A very common function is to "delay" the current task, which means it will be postponed until some point in the future. There's ...
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1answer
45 views

Lack of Agent feedback - Live Chat waiting time

What is your recommended solution for our Customer Service mobile app? We have a live chat that caters all the concerns of our customers but the problem is, we just have a limited number of agents ...
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1answer
57 views

How to offer users sign in during purchase?

I am working on cinema website. We allow users buy tickets without registration, but the main business requirement is motivate users sign in/sign up during purchase process - after click on seat you ...
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1answer
27 views

Ambiguous chevron styles in an expander

I've begun to notice that a lot of apps have opted to use a right arrow chevron on the right edge of the header. However, I am used to seeing it to indicate that it will transition to a different ...
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1answer
24 views

Importance of cohesive consistency of product, support and service experience

When designing and developing a user experience, how much weight should be given to matching its qualities with those of existing products, support and service from the same organisation?
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2answers
85 views

Show an alert to confirm Log out or not?

I am currently working on a iOS app where users sign in. However, I am curious to know what the best UX experience would be. Would it best to show an alert to verify that they do want to log out or ...
3
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5answers
136 views

How to guide users to the correct download?

I'm new to StackExchange and found this page because I have an unsolved problem: We have several products. For this we offer two setups for download. One is for some sort of file synchronization (...
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2answers
57 views

How to represent an initial unpopulated value?

What is considered a feasible representation of a value that has yet to be loaded? Would something such as the -- placeholder be sufficient or is there something else that is better suited / widely ...
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3answers
2k views

Amazon's Website Search Bar

Before After Did you notice the change in the results being shown in the drop-down? In the first image, only last words are highlighted in bold but in case of the second image the moment user keys ...
0
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1answer
51 views

User uploaded header image standards

We are working on an app where users can create their own page and then upload a header image sized ~ 1344 x 420 px. Over the image there will be some text imported from the database like title and ...
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0answers
47 views

What is the default behaviour for device orientation when switching between apps?

I think there is probably a technical dependency involved, but I will ask the question from a user experience perspective. Many mobile devices run apps that have a default orientation (i.e. landscape ...
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1answer
101 views

Is offering 2 Apps at the same time a bad experience for the User?

So we have our Website as a PWA (Progressive Web App) which means it can also be installed as a App on the Device from the Browser. I wondered how it would feel for the User to have Downloaded the ...
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1answer
64 views

UX Design for a range slider which is optional

I have a range slider field (to select age range) which is an optional field. I'm trying to make the UX as smooth as possible but there are a few things that I'm super confused about. As this is an ...
2
votes
3answers
60 views

Maximum number of options when selected via next and previous buttons?

I'm designing a product that has customizable features. The user can customize a light color by pushing a forward (>) or back (<) button. This action will toggle through a set color palette that ...
2
votes
1answer
90 views

How to manage logged in status when the user clicks back button?

Something I have had trouble understanding the technical/implementation requirements is what should happen to a user's logged in state when they press the back button immediately after logging in (or ...
0
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2answers
77 views

Best response from calculator for uncomputable expression

What should be the best response from a calculator or computer algebra system when it can't evaluate given expression ? Some examples: LibreCalc : =😁÷🤣 → Err:501 Ubuntu Calculator : 😁÷🤣 ...
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2answers
221 views

Can it hurt our brand to use our logo as a (floating action) button?

We're exploring ways to familiarize our users with our brand and one idea is to use the logo as the icon in a floating action button in our mobile application views. I have heard in the past from UX ...
5
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3answers
198 views

does a pushed button with I and O on it mean it is on or off

I am trying to charge a childs electric car. It says to make sure it is in the off position while charging. However, it is a button that goes in or out. How do I know whether pushing the button in ...
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2answers
42 views

Best use of checkbox and question formulation

These two forms yield the same result in my database. Which one of these two "setups" would you consider the most elegant and/or correct way of asking whether people would like to be contacted by SMS ...
0
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1answer
59 views

Would persuasive design elements (spec. gamification) look “stupid” in a meaningful app?

A lot of apps use some form of gamification to keep the users on track and motivated. For example see this screenshot of a language learning app (Memrise). You have some bars being filled, some stars ...
4
votes
1answer
95 views

Are shoelaces replaceable by more usable alternatives? If so why are they still so common?

Compared to alternatives like velcro (which have been around for quite some time) or mechanisms that allow you to tighten shoes with a twisting mechanism (as seen on some of the football boots), ...
0
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1answer
157 views

How long can a loading screen be before it starts creating a negative user experience?

Loading screen originally were intended to distract the user from the fact that they have to wait for technical requirements to be fulfilled. Sometimes we see them used as a tactic by apps and ...
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3answers
58 views

What term works best for unset start/end dates in a range?

I'm rendering information about the date range (or period) that a report was generated from. E.g. from July 1st to August 31, 2018. Report Period: 2018-07-01 - 2018-08-31 However either the start ...
2
votes
2answers
198 views

OTP Verification - Which approach will lead to better and consistent UX? (Screenshot included)

I'm designing a screen for OTP verification. The design looks similar to this. Taken from here My questions are, Should I auto-verify the OTP when the user has entered all the 6 digits or Should ...
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2answers
128 views

How much ads is too much?

Every app/website owner that relies on Ads to monetize wishes to fill up the entire page with ads to become rich in two days. The question is are there some well known frameworks or studies that ...
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3answers
3k views

Should we ask users what they want? [closed]

We are taking users opinion as shown in the image. Is it fine asking users if they would like to use voice search or not?
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2answers
72 views

Dynamic home screen, looking for a better solution

I really didn't know how to name this question. The problem is that our app should show a different home/start screen depending on the state the user is (Searching for a job/ inside of a recruitment ...
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vote
1answer
32 views

Is there a default behaviour for pressing the ENTER key on an IM dialog?

I believe that back when IM messages tended to be shorter, or at least when Twitter popularized the 120 character (or is it 140 now) limit, it made sense that the ENTER key would double up as a SAVE/...
2
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2answers
75 views

What button text is appropriate in nuanced situation to dictate the expected behavior of clicking the button?

The End-User of our product has several peers, and they collectively work according to a ticketing system. A ticket gets submitted and goes a group pool of tickets, a shared queue. End-user also has ...
0
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1answer
74 views

What resolution(s) should photos be to be shown on iPhone?

I have an app where users have profile photos. Profile photos will be shown frequently, and are about 3/4 the size of a regular iPhone. Of course, the tradeoff is bigger resolution means higher ...
0
votes
4answers
108 views

How can I convince stakeholders and management that I need a user research focus group?

Background info on the company: I'm the only User Experience Designer at a start-up-size company that has been around for 20 years. It's only been in the last few years that they've even created a ...
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3answers
114 views

When does it make sense to re-prompt a user for their password, for security reasons?

For a consumer product where a customer has an account, and receives invoices from us ($10k+), and is asked to pay those invoices using a saved payment method (bank or credit card) -- we are debating ...
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2answers
47 views

Is using iOS' 3D Touch in apps bad for usability?

Have there been any usability studies on iOS 3D/Force touch with less tech-savvy users? I've casually observed older people having issues with 3d touch using apps. They tend to press hard and long ...
0
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1answer
45 views

Link CTA to another page - Can it say “[Action] now”?

I've seen in a couple places both web and mobile where a hyperlinked phrase serves as a CTA. Its form is something like, "Redeem now for..." or "Enroll now.." Clicking or tapping the link leads to a ...
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2answers
57 views

Multiple filters for different reports

I am building a user control where the user can set a bunch of filters and then display a report based on those filters. Example of reports: sum of sales grouped by customer, detailed list of ...
1
vote
1answer
27 views

How to convey that the feature has complicated connectivity requirements in a mobile app?

I have a complicated iBeacon based mobile app. To get to the end of the “happy path” -app functional, the following has to be true: Internet reachable Bluetooth enabled Bluetooth permission granted ...
2
votes
2answers
75 views

Hide long text in table but keep access to it

I'm trying to cut a long text in a <td> but keep access to the data inside it. Maybe like on mobile by clicking and dragging inside the area. I've done a post on stackoverflow for more details. ...
0
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2answers
69 views

Landing behavior when switching sites on a multi regional website

Just to provide the context, there's a multi regional site setup as follows (using wordpress): - site.com/kr - site.com/tw Each site currently only has one language, e.g. ko_KR for site.com/kr. Each ...
1
vote
1answer
111 views

Why do so many web apps automatically convert emoticons into emoji?

So many communication platforms convert expressions like c: :) ]:) etc. into emojis, e.g. 😀,🙂,😈. I find this so annoying every time it happens. If I want to send an emoji, I will just send the ...
19
votes
5answers
3k views

How to overcome feature blindness

I work on a product called AwesomeAds, a marketing platform that specializes in kid industry where users can create an ad campaign and monitor the performance of their campaign (engagements, budget ...
2
votes
2answers
130 views

How to sort a table which has live data coming in from websocket?

I have a table where I display several columns with numbers in them and people can sort them in ascending or descending order. The one major problem is let's say I had 4 numbers 1 5 2 3 and I sorted ...
2
votes
1answer
56 views

Position of changed user in ordered grid

Here is a problem I'm facing now: User selects a row in the table. Let's say Abraham Lincoln. The table is sorted by Name (alphabetical order). Now we open a dialog (SPA application) and change the ...
2
votes
1answer
55 views

Another way to say “Replace your currently selected item”?

I'm building a part to our e-commerce store, it's essentially a "kit builder" for building several products in to one big kit, giving the user a discount. The use can only select one item per ...
4
votes
4answers
322 views

How long should the user wait before providing reassurance?

I have an application with user login. When a user logs in for the first time, I show them a screen similar to this while the login process completes: The user's access must be validated before they ...
2
votes
3answers
153 views

What's the appriopriate behavior for this “SEE ALL” button? Opening modal window or moving to another tab?

Hello. I'm designing b2b mobile app. My main tab, "Overview" consists of sections: recently bought items some recommended products customer's vouchers some statistics Those sections are in-a-...
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vote
2answers
179 views

What's the best way to display sentiment options?

I have a sentiment rate functionality. What is the best way to display the options? Start with the positive or negative one? I have a star rating as well from 1 to 5, if it matters. Is it strange if ...
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vote
3answers
56 views

Best way to indicate usage of 'points' to offset an amount?

I'm having a bit of a dilemma on how to properly do the interface for using points to offset an amount. Let's say I have 5000 points in my wallet. Of course, I need to indicate that I have 5000 ...
0
votes
3answers
150 views

Retaining a value after hiding and un-hiding a field

We have a screen when we hide/disable a comment field based on a value in some dropdown. For some values of the dropdown the comment is shown, for other values it's hidden. For example, imagine a ...