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Questions tagged [user-expectation]

The attitude that the user develops as a result of previous experience with similar products/service or previous experience with the product/service in question that evolves over time

0
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1answer
35 views

Should accessible buttons include contextual information

It is possible for screen-readers to navigate the page by links, this would make sense to include links that make sense without user having to understand what is around the button. For example "Save ...
1
vote
1answer
37 views

Best solution for deleting records

I'm working on a UI that contains thousands of records organized into folders. Users will have the ability to organize these folders - ie: Delete, Rename, Give Permissions to users, etc. I'm ...
1
vote
2answers
37 views

Should disabled options still be flagged as mandatory?

Building an application form for internal trained agents to help on-board new clients. Many pages of input, lots of info to add. 95% of fields are mandatory. My design called for mandatory fields to ...
0
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2answers
82 views

Is it good practice to remember a user's selection of an option as a new default?

I absence of data to decide a good default, would it be good practice to remember the users last choice in a dialog box and use that as default the next time the dialog box is opened? Context I have ...
4
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2answers
121 views

Conveying relationship between form input fields

Context I'm working on an audience selection workflow where a user can specify certain attributes to select their audience. For example, the user may want to create an audience of entirely male ...
3
votes
1answer
118 views

Representing asset expiration and rating in a single dashboard

We're presently going through introducing a new concept into an existing customer facing dashboard. At present customers are used to navigating their assets by using a site-wide "rating". This is ...
3
votes
3answers
168 views

The best icon for settings, wrench or gear? [closed]

While we were discussing UX at work, we stumbled across this question. Which icon is the best icon for settings, wrench or gear? We simply just need to figure out which icon is the best for settings ...
2
votes
1answer
50 views

How to identify patterns from users survey comments

I have conducted an online survey where 1500 users participated. They have their opinions and comments about particular problems. I am trying to consolidate all their opinions & pulling out ...
1
vote
1answer
46 views

Four (4) Form On-Boarding Process

My mobile application has an onboarding process comprised of 4 screens/forms. The forms have 3, 4, 2, and 7 questions. What is the industry standard user experience: (1) saving data at each screen ...
2
votes
2answers
72 views

How would you differeniate between a user login and another account on a website?

I am working on a project with a financial company. They require a user to create a financial account and then create an online account. Currently, they are both referenced as "Account". The issue I ...
3
votes
1answer
70 views

Is it best practice to show errors that are potentially duplicate by implicit meaning, or just one error?

When validating form fields (such as a number field) - what is considered best practice when it comes to validations that potentially encapsulate another validation? Example: An Age field on a form. ...
36
votes
8answers
5k views

How can I differentiate duration vs starting time

Let’s say I have a meeting at 06:00 AM that is scheduled to last 8 hours and 15 mins . Are there any guidelines, tips or tricks to display that information in a non-ambiguous way? If I simply display ...
0
votes
1answer
66 views

Handle bad request for a form

I have a form that needs to be compiled. The form before to load it gets some data from some service, if one of these services fail the data of the form will not load, because it will be an incomplete ...
0
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1answer
54 views

Studies on item selection behaviour? [closed]

I was wondering if there have been studies on the best practices for the behaviour of a card on selection. I'm in a disagreement with my frontend colleagues that on selection, a card should disappear ...
3
votes
2answers
144 views

Large Hover Menu/Navigation Menu - Categorically Bad UX?

Due to feedback from a handful of customers that did not understand what our menu icons meant, a hamburger icon was removed from our navigation menu, this hamburger icon was used to expand the ...
1
vote
4answers
194 views

An icon to tell users that a button opens a modal or popup

When a link on a page directs to an external link, we use an external link icon Ref: Should we tell users that a link or button will open in a new tab or window & how to do so? Is there a ...
3
votes
3answers
164 views

How to display a user’s score overview when values often tend towards the maximum?

At the end of the day, my users get a score ranging from 0 to 100 depending on how healthy their meals were. 100 being the perfect score, most users following a healthy diet get more than 80 every day....
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0answers
58 views

Mouseover or shortcut with Google chrome extension -

I have created an extension that i try to improve. I'm not an expert at user experience that why i ask you if i'm doing it right or wrong. The extension works with google search engine. When you ...
9
votes
3answers
282 views

Why do 2019-era email clients [(+/-) a few years] often allow you to delete or enter new destination addresses, but not fully edit them?

Suppose that you are writing an email. You mistype someone's address in the "To" field. For example, maybe you write, "john.reed@blah.com." Before sending the email, you remember that that person ...
2
votes
1answer
101 views

Bifurcation of website landing page

Not sure what the technical UX term might be, but I have been using the term "bifurcation" to explain back to clients what they are asking. Here's the crux: Landing page needs to present two options; ...
0
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1answer
58 views

Chat waiting time feedback

We have a Live Chat services but the problem is we don't have enough number of agents to answer all the inquiries of all customers. So customers really need to wait especially during peak hours. Our ...
0
votes
1answer
79 views

Keyboard Shortcut For “Delay”

I'm currently building a web application which does task management. A very common function is to "delay" the current task, which means it will be postponed until some point in the future. There's ...
0
votes
1answer
71 views

Lack of Agent feedback - Live Chat waiting time

What is your recommended solution for our Customer Service mobile app? We have a live chat that caters all the concerns of our customers but the problem is, we just have a limited number of agents ...
0
votes
1answer
67 views

How to offer users sign in during purchase?

I am working on cinema website. We allow users buy tickets without registration, but the main business requirement is motivate users sign in/sign up during purchase process - after click on seat you ...
2
votes
1answer
36 views

Ambiguous chevron styles in an expander

I've begun to notice that a lot of apps have opted to use a right arrow chevron on the right edge of the header. However, I am used to seeing it to indicate that it will transition to a different ...
0
votes
1answer
26 views

Importance of cohesive consistency of product, support and service experience

When designing and developing a user experience, how much weight should be given to matching its qualities with those of existing products, support and service from the same organisation?
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2answers
94 views

Show an alert to confirm Log out or not?

I am currently working on a iOS app where users sign in. However, I am curious to know what the best UX experience would be. Would it best to show an alert to verify that they do want to log out or ...
3
votes
5answers
141 views

How to guide users to the correct download?

I'm new to StackExchange and found this page because I have an unsolved problem: We have several products. For this we offer two setups for download. One is for some sort of file synchronization (...
1
vote
2answers
58 views

How to represent an initial unpopulated value?

What is considered a feasible representation of a value that has yet to be loaded? Would something such as the -- placeholder be sufficient or is there something else that is better suited / widely ...
4
votes
3answers
2k views

Amazon's Website Search Bar

Before After Did you notice the change in the results being shown in the drop-down? In the first image, only last words are highlighted in bold but in case of the second image the moment user keys ...
0
votes
1answer
51 views

User uploaded header image standards

We are working on an app where users can create their own page and then upload a header image sized ~ 1344 x 420 px. Over the image there will be some text imported from the database like title and ...
0
votes
0answers
50 views

What is the default behaviour for device orientation when switching between apps?

I think there is probably a technical dependency involved, but I will ask the question from a user experience perspective. Many mobile devices run apps that have a default orientation (i.e. landscape ...
0
votes
1answer
102 views

Is offering 2 Apps at the same time a bad experience for the User?

So we have our Website as a PWA (Progressive Web App) which means it can also be installed as a App on the Device from the Browser. I wondered how it would feel for the User to have Downloaded the ...
0
votes
1answer
115 views

UX Design for a range slider which is optional

I have a range slider field (to select age range) which is an optional field. I'm trying to make the UX as smooth as possible but there are a few things that I'm super confused about. As this is an ...
2
votes
3answers
67 views

Maximum number of options when selected via next and previous buttons?

I'm designing a product that has customizable features. The user can customize a light color by pushing a forward (>) or back (<) button. This action will toggle through a set color palette that ...
2
votes
1answer
94 views

How to manage logged in status when the user clicks back button?

Something I have had trouble understanding the technical/implementation requirements is what should happen to a user's logged in state when they press the back button immediately after logging in (or ...
0
votes
2answers
79 views

Best response from calculator for uncomputable expression

What should be the best response from a calculator or computer algebra system when it can't evaluate given expression ? Some examples: LibreCalc : =😁÷🤣 → Err:501 Ubuntu Calculator : 😁÷🤣 ...
5
votes
2answers
227 views

Can it hurt our brand to use our logo as a (floating action) button?

We're exploring ways to familiarize our users with our brand and one idea is to use the logo as the icon in a floating action button in our mobile application views. I have heard in the past from UX ...
5
votes
3answers
228 views

does a pushed button with I and O on it mean it is on or off

I am trying to charge a childs electric car. It says to make sure it is in the off position while charging. However, it is a button that goes in or out. How do I know whether pushing the button in ...
-1
votes
2answers
43 views

Best use of checkbox and question formulation

These two forms yield the same result in my database. Which one of these two "setups" would you consider the most elegant and/or correct way of asking whether people would like to be contacted by SMS ...
0
votes
1answer
61 views

Would persuasive design elements (spec. gamification) look “stupid” in a meaningful app?

A lot of apps use some form of gamification to keep the users on track and motivated. For example see this screenshot of a language learning app (Memrise). You have some bars being filled, some stars ...
4
votes
1answer
134 views

Are shoelaces replaceable by more usable alternatives? If so why are they still so common?

Compared to alternatives like velcro (which have been around for quite some time) or mechanisms that allow you to tighten shoes with a twisting mechanism (as seen on some of the football boots), ...
0
votes
1answer
169 views

How long can a loading screen be before it starts creating a negative user experience?

Loading screen originally were intended to distract the user from the fact that they have to wait for technical requirements to be fulfilled. Sometimes we see them used as a tactic by apps and ...
0
votes
3answers
64 views

What term works best for unset start/end dates in a range?

I'm rendering information about the date range (or period) that a report was generated from. E.g. from July 1st to August 31, 2018. Report Period: 2018-07-01 - 2018-08-31 However either the start ...
2
votes
2answers
295 views

OTP Verification - Which approach will lead to better and consistent UX? (Screenshot included)

I'm designing a screen for OTP verification. The design looks similar to this. Taken from here My questions are, Should I auto-verify the OTP when the user has entered all the 6 digits or Should ...
1
vote
2answers
133 views

How much ads is too much?

Every app/website owner that relies on Ads to monetize wishes to fill up the entire page with ads to become rich in two days. The question is are there some well known frameworks or studies that ...
6
votes
3answers
3k views

Should we ask users what they want? [closed]

We are taking users opinion as shown in the image. Is it fine asking users if they would like to use voice search or not?
0
votes
2answers
73 views

Dynamic home screen, looking for a better solution

I really didn't know how to name this question. The problem is that our app should show a different home/start screen depending on the state the user is (Searching for a job/ inside of a recruitment ...
1
vote
1answer
39 views

Is there a default behaviour for pressing the ENTER key on an IM dialog?

I believe that back when IM messages tended to be shorter, or at least when Twitter popularized the 120 character (or is it 140 now) limit, it made sense that the ENTER key would double up as a SAVE/...
2
votes
2answers
75 views

What button text is appropriate in nuanced situation to dictate the expected behavior of clicking the button?

The End-User of our product has several peers, and they collectively work according to a ticketing system. A ticket gets submitted and goes a group pool of tickets, a shared queue. End-user also has ...