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Questions tagged [user-expectation]

The attitude that the user develops as a result of previous experience with similar products/service or previous experience with the product/service in question that evolves over time

0
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1answer
30 views

On password recovery, what to do if device is already logged in?

Say a user requests a password recovery on a computer. Our system then sends an email with a unique link to recover the account. However now consider the user receives this email and opens it on his ...
0
votes
1answer
43 views

How to communicate that creating an account is optional to using the site?

I have a site that can mostly be used without creating an account. Accounts are only needed for things such as preserving favorites across devices, which is minor in the context of the site. I want ...
-1
votes
1answer
60 views

customer selection: find or create

I'm working on a form to create offers for our customers. Sales is currently creating loads of duplicates because the search performance is poor and they are rather hitting the create button than look ...
-3
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2answers
77 views

what is better placement for navigation arrows & call to action button?

[![enter image description here][1]][1] Please check given image. Up & down arrows are used for navigation. there is one more CTA "Confirm"
1
vote
2answers
73 views

Dependent checkboxes behaviour

Context: In a form, there are 2 main sections - Boosters and Filter. If any Booster is checked, the Filter section cannot be checked and if filter is checked, no boosters can be checked. The ...
1
vote
4answers
136 views

Designing a mandatory input field with options

Are there any guidelines on how to present a mandatory input field which can either take in user input or be generated for the user? (Example - A mandatory promo code field which can both take in ...
0
votes
1answer
33 views

Animations and complex graphics required?

Hey guys I need some suggestions, I am developing a domain website on health care where specialists surgeons doctors who treats specific health problem. Is having animations,sliders, gradients makes ...
0
votes
0answers
38 views

Does Mobile view of website need animations and sliders? [on hold]

As in websites we have Large Banner sliders, carousels,Some complex designs that have some large images (basically that are not viewable in small devices). I am finding the fact that in home should ...
0
votes
2answers
59 views

Customer Migration… more like customer confusion

I have recently been put on a customer migration project, making customers change web/app/retail experience. The company I work for has acquired another company in the same industry. Everywhere I ...
0
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0answers
30 views

What is your go-to approach for content mapping?

What is your way to content map a website? My current redesign project has a span of 60+ governmentwebsites. I don't have the time to do a in depth research of each website/application, but I need a ...
2
votes
1answer
51 views

Should the user be given an option to scan or read an article?

I am working on my portfolio website and I wanted to allow the user (colleague/recruiter) to either scan or read the case studies. How to I validate this feature?
0
votes
2answers
41 views

What is recommended spacing between controls for a fat finger friendly interface?

I have tried searching anything related to fat finger friendly sized controls and spacing between. I could only find that it is a common rule to make controls at least 44 pixels big (from what I ...
0
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0answers
54 views

Keep sections expanded?

need an opinion for a better user experience. Imagine you are on some web site.  Go to page X, there are few collapsable sections.  You expanded few of them at a random order one after another.  Then ...
2
votes
4answers
150 views

Ask users to set a password or pin during the registration process

We are going to give our users the ability to set a password on their apps to protect their personal data such as their transactions, wallet balance and etc. We decided to ask them to set a password, ...
2
votes
4answers
81 views

Will users tolerate starting over when their key identification is changed?

The main function of my app: Two users select each other by phone number Neither of them is aware of the other at the beginning Based on certain activities over time, an event happens for both Due ...
0
votes
1answer
38 views

Micro Transition for selection

I'm using a dropdown select in my design. The user makes a selection, and the content below changes. The problem is the content below is very similar and isn't obvious that it has changed. I was ...
4
votes
6answers
289 views

Why do users misunderstand the recycle bin as archive?

Today I faced yet another user misusing the application's recycle bin as archive. When I offered him to empty it he went angry because he "always did so" and didn't want to lose his mails. The first ...
0
votes
4answers
212 views

Representing unique data and its breakdown

I'm stuck with a problem that has me stumped. Context: I'm working on a dashboard which gives details about the breakdown of a user's data. Here's the basic workflow: 1. User Uploads data- ...
1
vote
3answers
101 views

Video Triangle Play on Thumbnail Image - Dated UX?

I notice that the classic triangle video icon on video thumbnails isn’t being used as much. Now video thumbnails just have a timestamp, but no call to action. I think it is a cleaner UI but I am ...
0
votes
1answer
36 views

Sidebar positioning on mobile - review form

I'm updating a review page where users are asked to leave feedback on their recent course purchase. Students who purchase courses on our site don't instantly get access to their course. Some users ...
0
votes
4answers
91 views

Designing/ Using Icons for people over the age of 40

How does someone in the industry use the right icons and text together in order for age > 40 people to understand the functionality of the feature that they are clicking on. I have come up with a few ...
0
votes
0answers
27 views

Save field on enter press (Textarea, input of text) -what is the best approach

I'm building an application where I have a shopping list which have name and description. The name field is an input field, type of text and description is a text area. Currently, we manage to ...
2
votes
1answer
44 views

Should non-existant files in a recently used files list be deleted without user prompt?

Say, you have this common thing of "recently used files" or "frequently used files" in your application. It may easily happen the user moves or deletes a file they had opened recently/frequently. So ...
3
votes
3answers
170 views

How to prevent unsolicited user behavior on image radio button?

Below you can see a section from a booking system. In this section users should be able to select a staff to book and also call him when they need. However, we received feedback about that some users ...
4
votes
3answers
155 views

Should a popup get closed if the user scrolls the area behind it?

In the image below, the sidebar (Blue) is a scrollable container that has input-fields, check boxes and a color-picker (yellow). When the user clicks the color-picker button, a pop-up dialog shows up (...
0
votes
1answer
62 views

Asking users how they heard about us

When is the best time to ask the user the question, "How did you hear about us?" We haven't fully decided how to best phrase this question, but how do you bring this up contextually to a user? We'd ...
3
votes
3answers
78 views

Should you show current state or the state it's about to change to for password visibility? [duplicate]

I'm exploring the idea of adding a hide/show icons for password visibility. I understand we can just use the words "hide" and "show", but if we were to use icons, should its current state be shown ...
0
votes
1answer
57 views

Is it more common, or best practice, to design several web pages to fill out user profile data or one page divided into sections? [closed]

I notice that a site like LinkedIn feels overwhelming and clumsy to me when I'm trying to update my profile. I would guess that LinkedIn would hire some of the best developers in the world, yet it ...
0
votes
1answer
47 views

Layout for Manuals - “Hiding” content in Large Page vs Making lots of small pages?

I've been writing down an Online Manual for a programming library, and the service I'm using (ReadTheDocs) allows me to use plenty of HTML features in Markdown + JavaScript besides integrating nicely ...
0
votes
1answer
65 views

Tone of Voice when speaking to audience [closed]

Working on a new homepage for my site and my primary audience is developers. In my title I was planning on using something like... Helping </developers> achieve their potential The markup ...
2
votes
1answer
131 views

Highlighting differences between old and new results and conveying value to user

Context I have a dashboard where I want to highlight- A. Total data that the user has uploaded on our system and the amount of matches against that data in our database. B. The amount of difference ...
1
vote
4answers
180 views

Messaging system - deleting a conversation

I am building a messaging system on my website. This is a threaded messaging system where a conversation can take place between two people. One of the challenges I'm working on is how to handle ...
1
vote
2answers
80 views

Should we show user information for deactivated accounts?

I am building a dating website, which contains a messaging system. On each conversation I display the username and avatar image of the person you are talking to. Users have the ability, at any time ...
1
vote
2answers
99 views

How to convey the user that some of the form fields cannot be changed later?

I have a form wizard some input fields. On the first step of the wizard, there are 2 checkboxes which once the form has been submitted, cannot be edited. All other fields can be edited later on if the ...
-1
votes
2answers
79 views

Making up user audience?

I understand that, for someone who’s just starting to put together a portfolio without any “real” projects under his belt, made up projects and scenarios are acceptable pieces of work to include. ...
1
vote
2answers
93 views

Does an Admin need to a reminder about other roles?

I'm working on a UI where a site Admin can add another user role. In the mean time, we're calling this new role, "Collaborator". The Collaborator is typically a freelancer the Admin adds to help ...
2
votes
1answer
160 views

What to display in place of the “pay” button while payment is underway?

In our application an "order" (subscription to an event) can be (partly) modified after it has been paid for. For this reason orders aren't removed from the visual indication during or after payment. ...
0
votes
1answer
46 views

Should accessible buttons include contextual information

It is possible for screen-readers to navigate the page by links, this would make sense to include links that make sense without user having to understand what is around the button. For example "Save ...
1
vote
1answer
52 views

Best solution for deleting records

I'm working on a UI that contains thousands of records organized into folders. Users will have the ability to organize these folders - ie: Delete, Rename, Give Permissions to users, etc. I'm ...
1
vote
2answers
53 views

Should disabled options still be flagged as mandatory?

Building an application form for internal trained agents to help on-board new clients. Many pages of input, lots of info to add. 95% of fields are mandatory. My design called for mandatory fields to ...
0
votes
2answers
87 views

Is it good practice to remember a user's selection of an option as a new default?

I absence of data to decide a good default, would it be good practice to remember the users last choice in a dialog box and use that as default the next time the dialog box is opened? Context I have ...
4
votes
2answers
132 views

Conveying relationship between form input fields

Context I'm working on an audience selection workflow where a user can specify certain attributes to select their audience. For example, the user may want to create an audience of entirely male ...
3
votes
1answer
127 views

Representing asset expiration and rating in a single dashboard

We're presently going through introducing a new concept into an existing customer facing dashboard. At present customers are used to navigating their assets by using a site-wide "rating". This is ...
3
votes
3answers
210 views

The best icon for settings, wrench or gear? [closed]

While we were discussing UX at work, we stumbled across this question. Which icon is the best icon for settings, wrench or gear? We simply just need to figure out which icon is the best for settings ...
2
votes
2answers
75 views

How to identify patterns from users survey comments

I have conducted an online survey where 1500 users participated. They have their opinions and comments about particular problems. I am trying to consolidate all their opinions & pulling out ...
1
vote
2answers
77 views

Four (4) Form On-Boarding Process

My mobile application has an onboarding process comprised of 4 screens/forms. The forms have 3, 4, 2, and 7 questions. What is the industry standard user experience: (1) saving data at each screen ...
2
votes
2answers
85 views

How would you differeniate between a user login and another account on a website?

I am working on a project with a financial company. They require a user to create a financial account and then create an online account. Currently, they are both referenced as "Account". The issue I ...
3
votes
1answer
81 views

Is it best practice to show errors that are potentially duplicate by implicit meaning, or just one error?

When validating form fields (such as a number field) - what is considered best practice when it comes to validations that potentially encapsulate another validation? Example: An Age field on a form. ...
36
votes
8answers
5k views

How can I differentiate duration vs starting time

Let’s say I have a meeting at 06:00 AM that is scheduled to last 8 hours and 15 mins . Are there any guidelines, tips or tricks to display that information in a non-ambiguous way? If I simply display ...
0
votes
1answer
67 views

Handle bad request for a form

I have a form that needs to be compiled. The form before to load it gets some data from some service, if one of these services fail the data of the form will not load, because it will be an incomplete ...