All Questions
12 questions
0
votes
2
answers
1k
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Questionnaire for determining usability of a system
As part of a pitch, business are determining the usability of two software products and have come up with a questionnaire to ask a set of end users.
They have asked me to feedback on the ...
- 8,270
1
vote
1
answer
73
views
Does using part of a usability questionnaire diminish its validity?
I'm interested in using QUIS (http://garyperlman.com/quest/quest.cgi) but the questions about system capabilities are irrelevant for my purposes as well as the questions about screens. I'm primarily ...
- 111
3
votes
5
answers
1k
views
Is it a good practice to have short survey on home page?
The question is about having customer survey or feedback survey on home page of the site. The said site, is used car buying and selling car.
In your opinion, should we have it to get feedback and in ...
- 33
0
votes
2
answers
365
views
Baseline website user survey, standard vs. custom questions?
I am planning on doing a baseline user survey this holiday season to assess where we are at before starting the entire user experience tests and study.
I think the following questions are a good ...
- 53
3
votes
1
answer
3k
views
Google Forms Multiple Languages
At work, it's very common to have a google form on our website.
Someone recently asked me if it's a good idea to have a separate form for each language, or if it's ok to have it all in one form.
I'...
- 133
2
votes
3
answers
710
views
How to ask and determine what works, what doesn't work, and what's missing in a survey
I'm creating a customer survey to collect feedback about our user experience and user interface. As part of the survey, I want to try to determine what works, what doesn't work, and what is missing. ...
- 23
3
votes
2
answers
1k
views
Usability measurement: Nielsen's Attributes of Usability versus the SUS
From my research, the SUS seems to be the industry standard when it comes to measuring usability through a questionnaire. There are of course plenty of other instruments.
Nielsen's attributes of ...
- 125
2
votes
2
answers
287
views
In survey results which one is better - to show number of voters or not?
I have checked number of online survey results and in few they show number of voters and in few they dont't.
So, thinking about the scenario I came across following questions:
Is it something that ...
- 1,226
6
votes
4
answers
1k
views
When do you present a website UX survey?
I'm wanting to build a usability survey on a website that's used by mortgage brokers.
It's a website where users will come not to browse, but to find mortgage product information while a client is ...
- 63
7
votes
5
answers
505
views
How can I measure why users never return to a web app?
I'm working on an application that's been in use for the past 3 years. It's a web-based product and we have been tracking its usage using Google analytics for the past 6 months (since the time I ...
- 593
19
votes
5
answers
968
views
Can a page rating with feedback be more effective than a longer usability survey for identifying problem areas?
Our government website has thousands of informational pages, many online self-service task flows and 20+ content editors / stakeholder groups. In the past, periodic usability surveys have been ...
- 6,314
7
votes
3
answers
1k
views
Should survey for canceling subscription be before or after the subscription is canceled?
We want to collect data about why our users cancel our product subscription.
Should we put the survey form on the same page? Since it might be more likely that they will fill it in, but probably at ...
- 175