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Questions tagged [user-behavior]

the way a user interacts or reacts to an artifact and/or scenarios (i.e. combinations of stimuli + environment + circumstances) within a particular context.

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1answer
28 views

Behavior modification vs usability [on hold]

I'm working on a project that has me a bit stumped. Thanks for any help you can provide! Background I'm working on the interface that is shown to a student before they take a quiz. Students are ...
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0answers
47 views

Philosophy of UX [on hold]

What is more desirable in UX? Designing an interface which allows the user to accomplish a given task? Or designing an interface which encourages a user to engage in behaviours tangential to the ...
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2answers
60 views

Checkbox size of 'clickable' area on desktop

I'm wondering if there are any guidelines regarding the size of the 'clickable' area of a checkbox on desktop. I was having a discussion with our developer and when he is testing the product he ...
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2answers
175 views

Why do browsers allow users to open up as many tabs as they like even though it affects the user experience?

It is not unusual these days to see someone on a browser application with so many tabs open that you can't even see the favicon. I remember when bookmarks were provided to help manage a large number ...
9
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4answers
543 views

Metro station stop design to prevent people from commiting suicide

How to design a metro train stop that would prevent people from endangering themselves by accessing the rails when a metro arrives (perhaps by implementing the design of special doors or elevators ...
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1answer
51 views

Studies on item selection behaviour? [on hold]

I was wondering if there have been studies on the best practices for the behaviour of a card on selection. I'm in a disagreement with my frontend colleagues that on selection, a card should disappear ...
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2answers
127 views

Large Hover Menu/Navigation Menu - Categorically Bad UX?

Due to feedback from a handful of customers that did not understand what our menu icons meant, a hamburger icon was removed from our navigation menu, this hamburger icon was used to expand the ...
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1answer
88 views

Users asking to reset password in account registration

Ive been pouring through responses in a customer satisfaction survey we put in our account registration and I've noticed a few responses that surprise me. Several people have gone to account ...
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4answers
181 views

An icon to tell users that a button opens a modal or popup

When a link on a page directs to an external link, we use an external link icon Ref: Should we tell users that a link or button will open in a new tab or window & how to do so? Is there a ...
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3answers
86 views

Telling the user what to do in specific step of the form

I have a form in steps, The user should fill the required data in each step to be able to go to the next step and this is working fine. But there is a step that some users don't know what to do in ...
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1answer
47 views

Button label and section title are same, which are next to each other

I got this question from one of my colleague which I did not realize at the time of wireframing. I have a button which says "Advanced Search" when you click on it, which shows/hide s section titled ...
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0answers
57 views

Mouseover or shortcut with Google chrome extension -

I have created an extension that i try to improve. I'm not an expert at user experience that why i ask you if i'm doing it right or wrong. The extension works with google search engine. When you ...
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2answers
235 views

Should the paywalls of an app be easy to bypass?

While reading Medium, I got prompted with the you reached your reading limit, subscribe to read more paywall while trying to read an article. After opening the exact same page in a private window, the ...
1
vote
1answer
105 views

UX Registration unhappy path

Running through an issue with unhappy customers not completing registration needed for payment to be processed. We badge the nav bar for the user to notice that actions are needed to complete the ...
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0answers
17 views

How do you come up with research objectives for an exploratory study?

Context: There is a very high level area of study 'E-commerce' and the brief says that I am supposed to redefine the UX. How do I identify key areas of focus for the research?
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1answer
46 views

When to use a filter that shows all by default when no filter is applied?

This has always been strange to me. On most ecommerce websites, they usually have a filter for something like colors. When the user sees the page for the first time, it shows all the colors. But none ...
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5answers
139 views

How to guide users to the correct download?

I'm new to StackExchange and found this page because I have an unsolved problem: We have several products. For this we offer two setups for download. One is for some sort of file synchronization (...
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2answers
61 views

Crafting a behaviour of creating (writing) rather than consuming (reading)

Imagine a forum-like community, eager to read but reluctant to write content. Please give a sample of what you saw recently and treat as a good user experience to foster the behaviour of creating ...
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vote
2answers
58 views

How to represent an initial unpopulated value?

What is considered a feasible representation of a value that has yet to be loaded? Would something such as the -- placeholder be sufficient or is there something else that is better suited / widely ...
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2answers
38 views

Using auditory feedback with Alexa?

I am working on an Alexa Skill, and we are conducting several interactions that may require some form of feedback while waiting or after a success. I've not really seen any examples of whether or not ...
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1answer
76 views

How best to guide your users when you move a critical feature?

The users of my site start a single user journey via an entry point on the home page. We have trained them to do this, but since it is not the universal pattern and has monetary implications, we want ...
59
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18answers
25k views

Is there a term for “the user can't use anything wrong” design?

I'm of the opinion that the user is always using software or hardware correctly and to imply otherwise is rude, condescending, and philosophically wrong. For example, I and everyone I know pulls USB ...
0
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1answer
67 views

Continuous Points vs Levels - Which one is more motivating?

I've stumbled upon this older question about Karma Points vs Numeric Levels The answer there is claiming that a points system is better, one of the main reasons being Points naturally give rise ...
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0answers
49 views

What is the default behaviour for device orientation when switching between apps?

I think there is probably a technical dependency involved, but I will ask the question from a user experience perspective. Many mobile devices run apps that have a default orientation (i.e. landscape ...
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3answers
143 views

The Terms of Service lie, how do we fix it?

This issue we all face it, some abuse it and some can't find a way to fix it. The terms of service contain so much formal text in order to be recognized legally, we are aware that the user does not ...
5
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2answers
123 views

User experience issues when the order of content changes?

I'm working on an iOS project for users with age 55+ years who have not to much experience in using mobile devices. I have around 8 tiles with information to show the user. (Scroll View) By time ...
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3answers
66 views

Maximum number of options when selected via next and previous buttons?

I'm designing a product that has customizable features. The user can customize a light color by pushing a forward (>) or back (<) button. This action will toggle through a set color palette that ...
3
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3answers
119 views

Should I trust user tests outside a controlled environment

Recently we started to do user tests for a new website we are launching. At first my boss was against user testing because 'reasons'*. After I conducted the first few tests we already identified a ...
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1answer
61 views

Would persuasive design elements (spec. gamification) look “stupid” in a meaningful app?

A lot of apps use some form of gamification to keep the users on track and motivated. For example see this screenshot of a language learning app (Memrise). You have some bars being filled, some stars ...
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1answer
166 views

How long can a loading screen be before it starts creating a negative user experience?

Loading screen originally were intended to distract the user from the fact that they have to wait for technical requirements to be fulfilled. Sometimes we see them used as a tactic by apps and ...
2
votes
3answers
58 views

Ask users for feedback and permission to contact them

I might be overthinking this. We have an app that doesn't have user profiles. We would like to ask for feedback from our users by asking for them to for contact details? Is this a smart way to go ...
0
votes
1answer
114 views

What makes the elevator experience so awkward? [closed]

Elevators are some of the most awkward antisocial experiences that we face almost everyday and no one seem to be doing anything about, while it could be revolutionized. The question is: What makes ...
1
vote
0answers
64 views

Dealer reselling hardware for unregistered users

Background info: I'm working with a CAD software that uses a physical USB security dongle to work. Typically it is sold via an online store. The user creates an account with an email, then the Dongle ...
2
votes
2answers
251 views

OTP Verification - Which approach will lead to better and consistent UX? (Screenshot included)

I'm designing a screen for OTP verification. The design looks similar to this. Taken from here My questions are, Should I auto-verify the OTP when the user has entered all the 6 digits or Should ...
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2answers
132 views

How much ads is too much?

Every app/website owner that relies on Ads to monetize wishes to fill up the entire page with ads to become rich in two days. The question is are there some well known frameworks or studies that ...
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1answer
37 views

Is there a default behaviour for pressing the ENTER key on an IM dialog?

I believe that back when IM messages tended to be shorter, or at least when Twitter popularized the 120 character (or is it 140 now) limit, it made sense that the ENTER key would double up as a SAVE/...
2
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2answers
75 views

What button text is appropriate in nuanced situation to dictate the expected behavior of clicking the button?

The End-User of our product has several peers, and they collectively work according to a ticketing system. A ticket gets submitted and goes a group pool of tickets, a shared queue. End-user also has ...
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2answers
47 views

Is using iOS' 3D Touch in apps bad for usability?

Have there been any usability studies on iOS 3D/Force touch with less tech-savvy users? I've casually observed older people having issues with 3d touch using apps. They tend to press hard and long ...
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1answer
71 views

Should the back button in a stepper be prominent?

I have a checkout page on my application that has two buttons, one to review the order, and one that goes back to the shopping cart. My product owner feels that the Back to Cart button needs to be ...
1
vote
1answer
81 views

Stacked Bar Chart Movement User Experience

I have three friends Bob, Sam, and Maya. We all deposit some of our pocket money together to the electronic wallet. On tough time we can move money from each other accounts as Bob can transfer money ...
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1answer
57 views

Why do coupon/deal sites open the merchant's homepage after revealing a coupon code?

This is something which has always annoyed me a lot and also confused me from a UX standpoint. It stands out to me as an example of a very poor UX decision that I see constantly. When I'm browsing an ...
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2answers
190 views

Prevent “I don't know” as an answer

I see this phenomenon in online stores (especially Amazon) that allow users to ask questions of prior buyers. Some of the buyers respond with answers of the form, "Sorry, can't help", "I don't know", ...
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2answers
69 views

Landing behavior when switching sites on a multi regional website

Just to provide the context, there's a multi regional site setup as follows (using wordpress): - site.com/kr - site.com/tw Each site currently only has one language, e.g. ko_KR for site.com/kr. Each ...
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4answers
86 views

What is the optimum way to represent (group) options per row

I'm working on a case where a customer wants to choose how much points to distribute for each question of a survey. The points depend on the location of the survey. Depending on the location where ...
3
votes
2answers
280 views

Why some users buy a product with higher price?

I recently talked to a person who is a supplier for an E-commerce website. In this website suppliers can provide their products at the price they choose. So it is probable that a specific product is ...
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3answers
175 views

Should users be allowed to delete reviews?

We are debating whether or not we should allow users to delete their reviews. I am wondering what the best practice of what should be done here or any cons involved if possible. one thing I think ...
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0answers
39 views

In search based application, how to optimise search field? [duplicate]

I am working on the project which is totally based on search. To trigger the search I have 8 fields and one of them is mandatory. I came up with one option to narrow down the search and also to reduce ...
0
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2answers
211 views

How to better understand and test the impact of change in UX design - case studies or examples?

I'm trying to explain why one of tests is causing a negative reaction when the UX of the page has been improved. My instant thought was that the change we have made is too extreme and our core ...
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1answer
42 views

How to include 2 different types of user behavior on a dashboard / home?

So I'm currently facing a problem where a logged-in user should be able to do 2 (completely) different actions on 1 page (view): Browse products Respond to "product-requests" (searches from other ...
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3answers
153 views

Next vs Continue vs Proceed

I have a situation in my current design. The application I'm looking at has four vertical sections which are continual, i.e. completing section 1 leads to 2 and so on. Now, section one has two steps. ...