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Questions tagged [user-behavior]

the way a user interacts or reacts to an artifact and/or scenarios (i.e. combinations of stimuli + environment + circumstances) within a particular context.

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0
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1answer
47 views

Search bar - Top Nav vs Left Nav? Which is better suited?

In the search bar which experience is better? That is having a left nav or navigation below/above the search bar. Cons for the top nav: Scalability wise left nav works the best. I've seen many ...
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1answer
52 views

Is it confusing to link to another section of a site for more info?

I want to create a portfolio site for my team. I have two goals: 1. Create a section to showcase our projects 2. Have a blog where we can provide updates and talk about the "behind the scenes" of our ...
5
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0answers
124 views

Why is Google using this anti-pattern sign in feature?

Google has a feature "Sign in with Google" that auto appears on any site that supports it. This seems to have harmful UX repocussions? If Apple, Facebook, and others follow the same pattern we'll ...
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1answer
39 views

Alternative way to represent to open or close a dropdown?

I'm doing some animation icons for a recent product and I'm playing with some alternative to the standard dropdown toggle. Typically, it's a arrow pointing either down or up... Is there any reason ...
0
votes
1answer
74 views

Which layout is suitable for a live cryptocurrency news feed? [on hold]

I am trying to build a live cryptocurrency news feed and this is a new domain + I am new to UX I researched a bit and seem to find a few patterns on how these can be built. Which layout would serve ...
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1answer
35 views

Adding the FAQ on the checkout is a good action?

Adding the FAQ on the bottom of the checkout page is a good action? This could affect my conversion rate positively or negatively? I'm thinking to do it because some customers have doubts before ...
2
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0answers
81 views

Do we have data about how elders use QR codes?

I'm designing an app, and someone has defined that they want the user to login using a QR code in their mobiles and show them in a camera, that will recognise them and allow them to access. Our ...
2
votes
3answers
360 views

Making the user pay attention to what's on the screen instead of having him press next next next

I work on a fitness and recovery app which has an on-boarding process which requires the user to position 2 sensors on his body and pay attention to some small tasks on the screen (like put the ...
2
votes
2answers
208 views

Is the user attention required or not?

We are developing 'Work Experience' module. You can see the screen as wireframe attached here. Scenario: The User entered information in 1st block. After that, he clicked on '[+ Add Work Experience]'...
2
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1answer
96 views

How to merge login/signup into one option

Currently for our platform, we are using facebook login & Mobile number verification for login and sign up pages. User does not need to have any additional password to complete his registration. ...
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2answers
53 views

Onboarding with many user profile fields - lengthy and detailed vs. short and essential?

So if you can imagine a dating app, the essentials are stuff like: gender, location, age, name, a photo Then say you have some optional fields that are pretty useful such as "looking for" - their ...
0
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1answer
34 views

Expected User Interaction behaviour for selectable tabs laid vertically

Context I'm working on a user preferences settings page where a user can choose between products and features for themselves. The "Product Settings" section below is where the user can select a ...
0
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1answer
84 views

Why does Tinder/Bumble put navigation at the top? [closed]

I noticed on the two most popular dating apps, Tinder and Bumble, they made the decision to put tab-like navigation at the top of the screen. Admittedly this is a stretch to reach, and I've always ...
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2answers
33 views

How to usability test content on a page? [closed]

I want to find reading material on testing content on a page, specifically formative usability tests. i.e. test expectations user have for an email about bank balance from their bank or ...
1
vote
1answer
45 views

Are there services out there that allow you to easily upgrade or downgrade?

I noticed that in many different types of products and services that offer a few different subscription plans, upgrading is easy. Downgrading, on the other hand, is a bit discreet. In most of them, ...
1
vote
4answers
246 views

Multiple steps each with a tasks vs one step with multiple tasks (for the user)

I am sketching the user flow for a new feature of a fitness/medical recovery application that is using hardware sensors to monitor the way the user is performing certain fitness exercises. In order ...
2
votes
1answer
57 views

Ways of hiding the reviewer's identity from the entity being reviewed

Background Let's suppose I have a platform much like Yelp, but it's only for ONE small town (80k inhabitants) and it only has listings of workers, not businesses. In such a small town, most people ...
0
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3answers
103 views

Web UX - Serving two versions of site based on selected customer type

I'm building a site for an accounting firm. They would like to serve two distinct home pages for "Individuals" and "Businesses." The site would look similar but have different content relating to ...
5
votes
3answers
150 views

Passwordless flow: What to do when user enters an invalid email when logging in

I'm planning to make my app passwordless and I've seen sites implement things differently when one puts in an email they haven't actually used for an account on the site before when trying to login. ...
1
vote
2answers
76 views

How to differentiate between users with the same name in a check-list

I'm building a form that will have users selecting people in their household from a "select all" input. We want to differentiate people in the household who may have the same name. Is there any best ...
0
votes
1answer
73 views

Usability Heuristic - User Control & Freedom

I'm running an UX project and need help from you guys. Usability Heuristic states that we should include "Redo" "Undo" button for users. I wonder if "Reset" button (for example: reseting all the ...
0
votes
1answer
77 views

What is the best way to communicate to a user that a pricing package is no longer available?

We currently offer 4 pricing packages, but will no longer be offering one of them. What is the best way to communicate this to users, particularly the ones who were on that (deprecated) plan and are ...
0
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1answer
85 views

Are slash commands suitable for non-tech users of enterprise software

More and more user interfaces seem to offer technical commands and shortcuts like /remind (Slack) /away (Teams) /assign (Gitlab) ... I was wondering if I should introduce such shortcuts in the ...
11
votes
3answers
4k views

Prepare a user to perform an action before proceeding to the next step

I am designing an application that allows the users to train at home. I have a step (let's call it step 1) in which the user must be in a position in order to "sync" (step 2) with the app for the ...
0
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3answers
69 views

How do present information in a pricing table to make it less cluttered and overwhelming?

I'm working on a Pricing table that not only has a lot of plan options involved, but also a lot of features under each plan. The higher the plan, the more features you get. To make it less ...
0
votes
1answer
116 views

Inverting the “activation email” process

It's fairly common for websites to send an activation email to new users, with a link or code for them to use to confirm that they do in fact own the email address they used to sign up. This has ...
1
vote
1answer
93 views

Pros and cons of displaying 2 CTA for the same purpose? [duplicate]

I am building a comment section and I am trying to display clear call to actions to get the user to participate in the current debate. I put into perspective statistics about the comment section and ...
26
votes
12answers
6k views

Users forgetting to regenerate PDF before sending it

My company is developing an ERP software for small businesses and we're encountering a recurrent problem. In the "Invoices" part of the app, there's a "View/Print" button that exports the invoice to ...
1
vote
1answer
35 views

Summative user tests that allows you to compare against competitors?

I want to understand when it would be appropriate to conduct summative users tests with the focus on evaluating the performance of our product against our competitors? We have a finished live product ...
1
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0answers
48 views

Specific UI preferences & user behaviours in Singapore

Background I am currently working on an ecommerce site for Singapore, in particular their product detail page. A design was already provided but I worked on a small task where I have changed the ...
0
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0answers
59 views

When should we use Theory of Reasoned Action (TRA)?

According to the Theory of Reasoned Action (TRA) [1, 2], the model aims to measure an individual's behavior. The theory is applied in the social psychology literature defines relationships between ...
0
votes
1answer
105 views

A ripple animation to make the user aware of a new or unknown feature

There's a UI technique I've previously seen on apps where a new feature or otherwise a feature unknown to the user has some kind of round ripple animation the size of a fingertip on it to indicate to ...
1
vote
2answers
179 views

Mobile website user behaviour - drop off

I'm trying to understand why users don't purchase products on mobile websites, but rather surf on the mobile web then drop off and only purchase on a desktop website. I know that I need to speak to ...
0
votes
3answers
75 views

Whats a good way to let users manually switch between inbound and outbound travel content

Working on the ux for a inbound/outbound switch for a travel website that does tours in the asia region. They aim to 1st identify using IP address if the user is from the host country or heading to ...
1
vote
2answers
162 views

How to consolidate multiple versions of a download page into one?

I currently am building a bulk download page for my application, and am running into some problems designing the predictability of the main workflow for an end user. From this screen below (which ...
4
votes
2answers
103 views

Kano Model and Faster Horses

I should probably mention one thing before I start: When judging if a solution is "right", I rather believe in seeing people's actual behaviour than asking them about it. Now let's move on to the ...
3
votes
3answers
116 views

Help with an UI for credentials with restrict of 2 dependent fields

I am trying to change credentials UI where a user should insert username & password . The change will include another field called PEM which can be either an upload button or a dropzone. The ...
0
votes
1answer
66 views

Save Search in session or database

I have a table with records. The user can search the table using a Search Dialog. Due to our design constraints, I cannot have the Search criterias as part of a sidebar. Main Screen: Search Dialog (...
1
vote
0answers
25 views

Links in content (ie box and cards) vs Navigation

I see a lot of discussion in UX circles about search VS browse. What I don't see a lot is any kind of testing or research on how soon people reach for the menu of a site, and whether different people ...
0
votes
2answers
53 views

Keep Data Pure During On-site User Observation

I am going to be running small on-site user observations for UX research for a mobile application that uses voice. I have never conducted a user observation session, I've read a lot of articles on ...
1
vote
2answers
75 views

Should the user be given an option to scan or read an article?

I am working on my portfolio website and I wanted to allow the user (colleague/recruiter) to either scan or read the case studies. How to I validate this feature?
1
vote
1answer
45 views

Why people entering from category page goes to the homepage of my e-commerce as the second step of journey?

I'm trying to understand some data that I have on my hands. I intend to make a deep analysis but for this, I want to create a list of probable reasons that users take some actions. Then I can track ...
1
vote
1answer
39 views

Inferences you can make about users leveraging footer navigation vs main nav?

I am using FullStory to study some user behavior on some client sites and have noticed a trend in a few client sites where users will opt to use the links in the footer navigation over the main menu. ...
1
vote
1answer
91 views

Forgot Password typical use case

This is "inspired" (a crosspost?) by this question I asked on StackOverflow Meta: to my surprise it has been highly downvoted, so I'm asking here to you experts, if my "feel" is sharable or not. ...
0
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1answer
52 views

Any recommended keyboard accessibility solution for user to navigation to the menu efficiently? [closed]

We have this top bar on the page and the menu is on the left. Every page has lots of content within it (could have 100+ tabbable elements). For screen users, they have shortcuts to invoke the ...
4
votes
6answers
317 views

Why do users misunderstand the recycle bin as archive?

Today I faced yet another user misusing the application's recycle bin as archive. When I offered him to empty it he went angry because he "always did so" and didn't want to lose his mails. The first ...
0
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0answers
53 views

Save field on enter press (textarea, text input) - what is the best approach

I'm building an application where I have a shopping list which has name and description. The name field is a text input and the description is a textarea. Currently, the Name and the Description can ...
3
votes
3answers
180 views

How to prevent unsolicited user behavior on image radio button?

Below you can see a section from a booking system. In this section users should be able to select a staff to book and also call him when they need. However, we received feedback about that some users ...
1
vote
1answer
72 views

Asking users how they heard about us

When is the best time to ask the user the question, "How did you hear about us?" We haven't fully decided how to best phrase this question, but how do you bring this up contextually to a user? We'd ...
3
votes
3answers
89 views

Should you show current state or the state it's about to change to for password visibility? [duplicate]

I'm exploring the idea of adding a hide/show icons for password visibility. I understand we can just use the words "hide" and "show", but if we were to use icons, should its current state be shown ...