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the way a user interacts or reacts to an artifact and/or scenarios (i.e. combinations of stimuli + environment + circumstances) within a particular context.

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1answer
23 views

Would persuasive design elements (spec. gamification) look “stupid” in a meaningful app?

A lot of apps use some form of gamification to keep the users on track and motivated. For example see this screenshot of a language learning app (Memrise). You have some bars being filled, some stars ...
0
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1answer
115 views

How long can a loading screen be before it starts creating a negative user experience?

Loading screen originally were intended to distract the user from the fact that they have to wait for technical requirements to be fulfilled. Sometimes we see them used as a tactic by apps and ...
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3answers
38 views

Ask users for feedback and permission to contact them

I might be overthinking this. We have an app that doesn't have user profiles. We would like to ask for feedback from our users by asking for them to for contact details? Is this a smart way to go ...
0
votes
1answer
88 views

What makes the elevator experience so awkward? [on hold]

Elevators are some of the most awkward antisocial experiences that we face almost everyday and no one seem to be doing anything about, while it could be revolutionized. The question is: What makes ...
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0answers
20 views

Positive or Negative Reinforcement for driving user behaviour

Often we find ourselves in a position where we need to drive user behavior in a certain direction without force. For example let's say we have a new version/design for an app and in order to achieve ...
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votes
0answers
23 views

Dealer reselling hardware for unregistered users

Background info: I'm working with a CAD software that uses a physical USB security dongle to work. Typically it is sold via an online store. The user creates an account with an email, then the Dongle ...
2
votes
2answers
91 views

OTP Verification - Which approach will lead to better and consistent UX? (Screenshot included)

I'm designing a screen for OTP verification. The design looks similar to this. Taken from here My questions are, Should I auto-verify the OTP when the user has entered all the 6 digits or Should ...
1
vote
2answers
103 views

How much ads is too much?

Every app/website owner that relies on Ads to monetize wishes to fill up the entire page with ads to become rich in two days. The question is are there some well known frameworks or studies that ...
1
vote
1answer
28 views

Is there a default behaviour for pressing the ENTER key on an IM dialog?

I believe that back when IM messages tended to be shorter, or at least when Twitter popularized the 120 character (or is it 140 now) limit, it made sense that the ENTER key would double up as a SAVE/...
2
votes
1answer
50 views

What button text is appropriate in nuanced situation to dictate the expected behavior of clicking the button?

The End-User of our product has several peers, and they collectively work according to a ticketing system. A ticket gets submitted and goes a group pool of tickets, a shared queue. End-user also has ...
0
votes
2answers
39 views

Is using iOS' 3D Touch in apps bad for usability?

Have there been any usability studies on iOS 3D/Force touch with less tech-savvy users? I've casually observed older people having issues with 3d touch using apps. They tend to press hard and long ...
1
vote
1answer
44 views

Should the back button in a stepper be prominent?

I have a checkout page on my application that has two buttons, one to review the order, and one that goes back to the shopping cart. My product owner feels that the Back to Cart button needs to be ...
1
vote
0answers
28 views

Why is the Skype 'close attachment' icon when viewing an attachment full screen in the top left? [closed]

Is there any reasoning or logic behind putting a 'Close' icon for a native windows application in the top left? (i know mac users tend to go top left to close apps) I have accidentally closed the ...
1
vote
1answer
64 views

Stacked Bar Chart Movement User Experience

I have three friends Bob, Sam, and Maya. We all deposit some of our pocket money together to the electronic wallet. On tough time we can move money from each other accounts as Bob can transfer money ...
0
votes
1answer
46 views

Why do coupon/deal sites open the merchant's homepage after revealing a coupon code?

This is something which has always annoyed me a lot and also confused me from a UX standpoint. It stands out to me as an example of a very poor UX decision that I see constantly. When I'm browsing an ...
9
votes
2answers
182 views

Prevent “I don't know” as an answer

I see this phenomenon in online stores (especially Amazon) that allow users to ask questions of prior buyers. Some of the buyers respond with answers of the form, "Sorry, can't help", "I don't know", ...
0
votes
2answers
68 views

Landing behavior when switching sites on a multi regional website

Just to provide the context, there's a multi regional site setup as follows (using wordpress): - site.com/kr - site.com/tw Each site currently only has one language, e.g. ko_KR for site.com/kr. Each ...
0
votes
4answers
85 views

What is the optimum way to represent (group) options per row

I'm working on a case where a customer wants to choose how much points to distribute for each question of a survey. The points depend on the location of the survey. Depending on the location where ...
3
votes
2answers
270 views

Why some users buy a product with higher price?

I recently talked to a person who is a supplier for an E-commerce website. In this website suppliers can provide their products at the price they choose. So it is probable that a specific product is ...
1
vote
3answers
125 views

Should users be allowed to delete reviews?

We are debating whether or not we should allow users to delete their reviews. I am wondering what the best practice of what should be done here or any cons involved if possible. one thing I think ...
1
vote
0answers
37 views

In search based application, how to optimise search field? [duplicate]

I am working on the project which is totally based on search. To trigger the search I have 8 fields and one of them is mandatory. I came up with one option to narrow down the search and also to reduce ...
0
votes
2answers
208 views

How to better understand and test the impact of change in UX design - case studies or examples?

I'm trying to explain why one of tests is causing a negative reaction when the UX of the page has been improved. My instant thought was that the change we have made is too extreme and our core ...
0
votes
1answer
35 views

How to include 2 different types of user behavior on a dashboard / home?

So I'm currently facing a problem where a logged-in user should be able to do 2 (completely) different actions on 1 page (view): Browse products Respond to "product-requests" (searches from other ...
1
vote
3answers
117 views

Next vs Continue vs Proceed

I have a situation in my current design. The application I'm looking at has four vertical sections which are continual, i.e. completing section 1 leads to 2 and so on. Now, section one has two steps. ...
4
votes
4answers
264 views

How long should the user wait before providing reassurance?

I have an application with user login. When a user logs in for the first time, I show them a screen similar to this while the login process completes: The user's access must be validated before they ...
0
votes
3answers
80 views

Does it make sense to have a Back button on Step 2 of this particular wizard?

Step 1 of this wizard must be a Sign Up form. In Step 2 and the rest of the steps, we list down some questions to ask the user. In Step 2, does it make sense to have a Back button? My thinking is ...
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votes
2answers
48 views

Better options for action buttons in 'Cancel' Pop up

My users have options to 'Cancel Order' that they have placed. When user clicks on 'Cancel Order', a confirmation pop up appears asking the user if he/she really wants to 'Cancel the Order' or 'Not ...
1
vote
3answers
142 views

Account Registration--Age Gates: Birthdate vs Birthyear vs Age Range

Legally, because of laws both stateside and international, we are now allowed to have users under the age of 13, without obtaining parental consent. To meet this need, we need an age gate to determine ...
1
vote
0answers
86 views

What's the best way to add item and childItem to ExpandingRecyclerView?

I have element of the library ExpandingRecyclerView (RecyclerView with one nesting) placed on the NavigationDrawer. I need to find the most elegant and visually good way to add item and childItem. I ...
0
votes
2answers
95 views

Ego struggles when creating an app? [closed]

I'm curious about what sort of ego issues you've encountered when creating an app. Obviously we're all proud of our idea, but sometimes it can cloud our judgment and make us lose sight of what the ...
3
votes
4answers
106 views

Documentation: one long page or several short pages

We're working on the design and organization of our documentation. The current structure is something like this: General info on topic specialized sub-topic 1 specialized sub-topic 2 specialized sub-...
0
votes
1answer
63 views

Best way to ask frequently used infromation?

I have a requirement for a web form (desktop) where user is asked to enter "Three Frequently Dialed Numbers (Last 30 days)". What would be the best way to handle this? Three different input fields or ...
0
votes
2answers
76 views

How to make the user rate the content

In the website/app users will have access to content from experts such as video tutorials and so on. I need them to rate every content they use/watch but i'm afraid they'll leave because of it. Any ...
0
votes
2answers
54 views

Need alternative to dropdown in each cell

In each cell I want to show a dropdown which contains values such as 1,2,3... up to 10. But as you can see, if I show a dropdown then the page will be full of dropdowns (As there are 288 cells) and I ...
0
votes
2answers
56 views

How to let user know that they won't be charged until the last step?

Let's say I have a booking app (for a room) and before being charged, the user needs to go through a couple of steps to confirm their details. Only at the last step will they be asked to "Pay Now". ...
58
votes
3answers
7k views

UX in the wild vs UX observed

Recently I was lucky enough to sit right next to a user on the train who happened to be using one of the apps that I designed. Without disclosing this to them, I managed to observe how they use the ...
0
votes
0answers
70 views

Scrolling Behavior - Mobile vs Desktop

We have some internal research that shows our users scroll much further down the page on mobile vs desktop. The page lengths are exactly the same in terms of the amount of products displayed - 3 ...
1
vote
2answers
63 views

What is the Best way to show 4 types of buy button in app

This is educational app. Some products having 3 or 4 buttons, example ( Buy e- book, Rental e-book, Buy Chapters, Buy Combo) What is the Best way to show this button in app. IMAGE attached ( ...
0
votes
2answers
53 views

Booking hotel (date and guest)

I have 2 questions, can anyone helps me get the answer When you booking hotel:choose range date, from check-in date to check-out date OR choose check-in date then choose how many nights stay. Which ...
0
votes
0answers
9 views

What metrics have been used differentiate between user engagement and addiction?

There have been some recent press about the computer game Fortnite that has caused concern for parents of children that are spending excessive time playing due to its seemingly addictive effect on ...
0
votes
1answer
66 views

Does the location of “main buttons” affect usability?

Here we have Meta Stack Exchange: The "Ask Question" button is part of the "search results" group. Could this possible confuse users? Should site-wide "main" buttons always be placed on the header ...
0
votes
1answer
42 views

Saving Video on Mobile - Hide or Show Video while saving it?

Quick and short question. I'm building iOS Video Editor app. Within the Video Edit Screen I'm placing a "Save button" so the user can press Save quickly. Do you think: 1) I should place the "...
0
votes
3answers
114 views

User Expectations - Changing the country, currency and language to reflect their locale

Scenario: You're a customer from Germany, and you've landed on the UK, mobile, version of a website. You've discovered that within the main menu, you can change three things - country, currency and ...
0
votes
1answer
38 views

How to ensure user has lifted up the phone to eye-level?

We are creating an app wherein we need to detect that the person has lifted the phone up to eye-level. Something like this photo below: We were thinking to use the camera to detect the face (as in a ...
0
votes
1answer
45 views

What should I do to get user know about scrollable content in the project/course

The project I am making has tables in it. I am working on responsive now. Big tables that do not fit in a small device, I have given them vertical scroll. So my tables look like this in desktop and ...
2
votes
1answer
38 views

Mobile video selection for editing - with or without preview?

We are creating a mobile video editing app for iOS. When user opens the app he (obviously) needs to select the video he wants to edit. We couldn't agree on what experience will work better - with ...
0
votes
1answer
222 views

What is a good UX for a Single Select Dropdown with an All option?

I saw Should multi-select dropdown/box have an "all" option? but it is different. This is for a Web UX. EDIT: This is a form that generates a report. The user chooses from a list of "...
3
votes
1answer
89 views

Banking - What are the reasons for not giving Menu options in Transfer flow

In Banking - Is it a good idea to give menu option during the transaction (Money transfer) flow? etc.. If yes - My concern is that user may feel that transaction data would be stored and may feel in-...
3
votes
3answers
88 views

Should I use bulk action or allow individual actions on the Dashboard?

On the dashboard, I have an "Actions Required" section. I would like some feedback about user behaviour when being affected by length of time and number of items to manage. In the "Actions Required" ...
0
votes
2answers
76 views

Make users understand a deep link is both for download and in app use

I am using deep links in my app for joining to a group,and are the main way for it. I have worked hard to make the links redirect to store if app is not installed and if installed join the user to the ...