Questions tagged [user-behavior]

the way a user interacts or reacts to an artifact and/or scenarios (i.e. combinations of stimuli + environment + circumstances) within a particular context.

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1answer
7 views

Multiple steps each with a tasks vs one step with multiple tasks (for the user)

I am sketching the user flow for a new feature of a fitness/medical recovery application that is using hardware sensors to monitor the way the user is performing certain fitness exercises. In order ...
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1answer
31 views

Ways of hiding the reviewer's identity from the entity being reviewed

Background Let's suppose I have a platform much like Yelp, but it's only for ONE small town (80k inhabitants) and it only has listings of workers, not businesses. In such a small town, most people ...
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1answer
50 views

Web UX - Serving two versions of site based on selected customer type

I'm building a site for an accounting firm. They would like to serve two distinct home pages for "Individuals" and "Businesses." The site would look similar but have different content relating to ...
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117 views

The inverse of UI/UX. Countering Dark Patterns [closed]

After studying HCI and reading a couple of books, I found out that UX/UI is very strong manipulating tool in the capitalistic society in which we live in. Is there an inverse method to deal with the ...
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1answer
71 views

Passwordless flow: What to do when user enters an invalid email when logging in

I'm planning to make my app passwordless and I've seen sites implement things differently when one puts in an email they haven't actually used for an account on the site before when trying to login. ...
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2answers
65 views

How to differentiate between users with the same name in a check-list

I'm building a form that will have users selecting people in their household from a "select all" input. We want to differentiate people in the household who may have the same name. Is there any best ...
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1answer
56 views

Usability Heuristic - User Control & Freedom

I'm running an UX project and need help from you guys. Usability Heuristic states that we should include "Redo" "Undo" button for users. I wonder if "Reset" button (for example: reseting all the ...
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1answer
69 views

What is the best way to communicate to a user that a pricing package is no longer available?

We currently offer 4 pricing packages, but will no longer be offering one of them. What is the best way to communicate this to users, particularly the ones who were on that (deprecated) plan and are ...
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1answer
67 views

Are slash commands suitable for non-tech users of enterprise software

More and more user interfaces seem to offer technical commands and shortcuts like /remind (Slack) /away (Teams) /assign (Gitlab) ... I was wondering if I should introduce such shortcuts in the ...
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3answers
3k views

Prepare a user to perform an action before proceeding to the next step

I am designing an application that allows the users to train at home. I have a step (let's call it step 1) in which the user must be in a position in order to "sync" (step 2) with the app for the ...
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3answers
68 views

How do present information in a pricing table to make it less cluttered and overwhelming?

I'm working on a Pricing table that not only has a lot of plan options involved, but also a lot of features under each plan. The higher the plan, the more features you get. To make it less ...
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1answer
105 views

Inverting the “activation email” process

It's fairly common for websites to send an activation email to new users, with a link or code for them to use to confirm that they do in fact own the email address they used to sign up. This has ...
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1answer
89 views

Pros and cons of displaying 2 CTA for the same purpose? [duplicate]

I am building a comment section and I am trying to display clear call to actions to get the user to participate in the current debate. I put into perspective statistics about the comment section and ...
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12answers
6k views

Users forgetting to regenerate PDF before sending it

My company is developing an ERP software for small businesses and we're encountering a recurrent problem. In the "Invoices" part of the app, there's a "View/Print" button that exports the invoice to ...
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1answer
34 views

Summative user tests that allows you to compare against competitors?

I want to understand when it would be appropriate to conduct summative users tests with the focus on evaluating the performance of our product against our competitors? We have a finished live product ...
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0answers
46 views

Specific UI preferences & user behaviours in Singapore

Background I am currently working on an ecommerce site for Singapore, in particular their product detail page. A design was already provided but I worked on a small task where I have changed the ...
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54 views

When should we use Theory of Reasoned Action (TRA)?

According to the Theory of Reasoned Action (TRA) [1, 2], the model aims to measure an individual's behavior. The theory is applied in the social psychology literature defines relationships between ...
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1answer
104 views

A ripple animation to make the user aware of a new or unknown feature

There's a UI technique I've previously seen on apps where a new feature or otherwise a feature unknown to the user has some kind of round ripple animation the size of a fingertip on it to indicate to ...
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2answers
172 views

Mobile website user behaviour - drop off

I'm trying to understand why users don't purchase products on mobile websites, but rather surf on the mobile web then drop off and only purchase on a desktop website. I know that I need to speak to ...
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3answers
72 views

Whats a good way to let users manually switch between inbound and outbound travel content

Working on the ux for a inbound/outbound switch for a travel website that does tours in the asia region. They aim to 1st identify using IP address if the user is from the host country or heading to ...
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2answers
111 views

How to consolidate multiple versions of a download page into one?

I currently am building a bulk download page for my application, and am running into some problems designing the predictability of the main workflow for an end user. From this screen below (which ...
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2answers
101 views

Kano Model and Faster Horses

I should probably mention one thing before I start: When judging if a solution is "right", I rather believe in seeing people's actual behaviour than asking them about it. Now let's move on to the ...
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3answers
112 views

Help with an UI for credentials with restrict of 2 dependent fields

I am trying to change credentials UI where a user should insert username & password . The change will include another field called PEM which can be either an upload button or a dropzone. The ...
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1answer
63 views

Save Search in session or database

I have a table with records. The user can search the table using a Search Dialog. Due to our design constraints, I cannot have the Search criterias as part of a sidebar. Main Screen: Search Dialog (...
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0answers
23 views

Links in content (ie box and cards) vs Navigation

I see a lot of discussion in UX circles about search VS browse. What I don't see a lot is any kind of testing or research on how soon people reach for the menu of a site, and whether different people ...
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2answers
51 views

Keep Data Pure During On-site User Observation

I am going to be running small on-site user observations for UX research for a mobile application that uses voice. I have never conducted a user observation session, I've read a lot of articles on ...
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2answers
75 views

Should the user be given an option to scan or read an article?

I am working on my portfolio website and I wanted to allow the user (colleague/recruiter) to either scan or read the case studies. How to I validate this feature?
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1answer
39 views

Why people entering from category page goes to the homepage of my e-commerce as the second step of journey?

I'm trying to understand some data that I have on my hands. I intend to make a deep analysis but for this, I want to create a list of probable reasons that users take some actions. Then I can track ...
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1answer
27 views

Inferences you can make about users leveraging footer navigation vs main nav?

I am using FullStory to study some user behavior on some client sites and have noticed a trend in a few client sites where users will opt to use the links in the footer navigation over the main menu. ...
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1answer
67 views

Forgot Password typical use case

This is "inspired" (a crosspost?) by this question I asked on StackOverflow Meta: to my surprise it has been highly downvoted, so I'm asking here to you experts, if my "feel" is sharable or not. ...
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1answer
51 views

Any recommended keyboard accessibility solution for user to navigation to the menu efficiently? [closed]

We have this top bar on the page and the menu is on the left. Every page has lots of content within it (could have 100+ tabbable elements). For screen users, they have shortcuts to invoke the ...
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6answers
305 views

Why do users misunderstand the recycle bin as archive?

Today I faced yet another user misusing the application's recycle bin as archive. When I offered him to empty it he went angry because he "always did so" and didn't want to lose his mails. The first ...
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0answers
46 views

Save field on enter press (textarea, text input) - what is the best approach

I'm building an application where I have a shopping list which has name and description. The name field is a text input and the description is a textarea. Currently, the Name and the Description can ...
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3answers
176 views

How to prevent unsolicited user behavior on image radio button?

Below you can see a section from a booking system. In this section users should be able to select a staff to book and also call him when they need. However, we received feedback about that some users ...
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1answer
63 views

Asking users how they heard about us

When is the best time to ask the user the question, "How did you hear about us?" We haven't fully decided how to best phrase this question, but how do you bring this up contextually to a user? We'd ...
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3answers
85 views

Should you show current state or the state it's about to change to for password visibility? [duplicate]

I'm exploring the idea of adding a hide/show icons for password visibility. I understand we can just use the words "hide" and "show", but if we were to use icons, should its current state be shown ...
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1answer
77 views

Tone of Voice when speaking to audience [closed]

Working on a new homepage for my site and my primary audience is developers. In my title I was planning on using something like... Helping </developers> achieve their potential The markup ...
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2answers
82 views

Making up user audience?

I understand that, for someone who’s just starting to put together a portfolio without any “real” projects under his belt, made up projects and scenarios are acceptable pieces of work to include. ...
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3answers
111 views

Better user experience when asked to input frequency of periodic event

So I am working on a form and one of the inputs have proved in user-testing to be somewhat problematic: We want to save the frequency of a periodic event, the event is how often a report is to be ...
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2answers
158 views

Best solution for deleting records

I'm working on a UI that contains thousands of records organized into folders. Users will have the ability to organize these folders - ie: Delete, Rename, Give Permissions to users, etc. I'm ...
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1answer
103 views

How to make content disappear when scrolling underneath the “header” area? Is there an example of this?

So I have a UX problem to solve - Here's an example of the issue: As you can see, the message steps are nested underneath the folder. In order to view all of them, you would have to scroll from ...
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6answers
901 views

Should every website have a dark mode? [closed]

Personally I love websites with dark mode. It doesn't matter whether it's day or night, I always use dark mode whenever I can. But when I build some websites myself, I feel like dark mode isn't a ...
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0answers
118 views

Global object to apply to every page -or- Custom object

I have a site that allows users to create and share lists. Each page represents a different list. I'm adding a secondary list below which represents a shared or global list across all the user's pages....
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1answer
92 views

Behavior modification vs usability [closed]

I'm working on a project that has me a bit stumped. Thanks for any help you can provide! Background I'm working on the interface that is shown to a student before they take a quiz. Students are ...
5
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3answers
604 views

Checkbox size of 'clickable' area on desktop

I'm wondering if there are any guidelines regarding the size of the 'clickable' area of a checkbox on desktop. I was having a discussion with our developer and when he is testing the product he ...
7
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3answers
451 views

Why do browsers allow users to open more tabs than it is possible to manage for a good user experience?

It is not unusual these days to see someone on a browser application with so many tabs open that you can't even see the favicon. I remember when bookmarks were provided to help manage a large number ...
11
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4answers
657 views

Metro station stop design to prevent people from commiting suicide

How to design a metro train stop that would prevent people from endangering themselves by accessing the rails when a metro arrives (perhaps by implementing the design of special doors or elevators ...
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1answer
56 views

Studies on item selection behaviour? [closed]

I was wondering if there have been studies on the best practices for the behaviour of a card on selection. I'm in a disagreement with my frontend colleagues that on selection, a card should disappear ...
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2answers
217 views

Large Hover Menu/Navigation Menu - Categorically Bad UX?

Due to feedback from a handful of customers that did not understand what our menu icons meant, a hamburger icon was removed from our navigation menu, this hamburger icon was used to expand the ...
2
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1answer
123 views

Users asking to reset password in account registration

Ive been pouring through responses in a customer satisfaction survey we put in our account registration and I've noticed a few responses that surprise me. Several people have gone to account ...