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Questions tagged [user-behavior]

the way a user interacts or reacts to an artifact and/or scenarios (i.e. combinations of stimuli + environment + circumstances) within a particular context.

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1answer
72 views

UX Registration unhappy path

Running through an issue with unhappy customers not completing registration needed for payment to be processed. We badge the nav bar for the user to notice that actions are needed to complete the ...
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0answers
40 views

Is the desktop version of Instagram's lightbox functioning the way it should? [on hold]

Most Lightboxes will allow a user to click out of the focused element and go back to the page. However, on the desktop version of Instagram, once a user is done seeing a post, they need to click on ...
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12 views

How do you come up with research objectives for an exploratory study?

Context: There is a very high level area of study 'E-commerce' and the brief says that I am supposed to redefine the UX. How do I identify key areas of focus for the research?
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1answer
31 views

When to use a filter that shows all by default when no filter is applied?

This has always been strange to me. On most ecommerce websites, they usually have a filter for something like colors. When the user sees the page for the first time, it shows all the colors. But none ...
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5answers
136 views

How to guide users to the correct download?

I'm new to StackExchange and found this page because I have an unsolved problem: We have several products. For this we offer two setups for download. One is for some sort of file synchronization (...
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2answers
61 views

Crafting a behaviour of creating (writing) rather than consuming (reading)

Imagine a forum-like community, eager to read but reluctant to write content. Please give a sample of what you saw recently and treat as a good user experience to foster the behaviour of creating ...
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2answers
58 views

How to represent an initial unpopulated value?

What is considered a feasible representation of a value that has yet to be loaded? Would something such as the -- placeholder be sufficient or is there something else that is better suited / widely ...
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2answers
34 views

Using auditory feedback with Alexa?

I am working on an Alexa Skill, and we are conducting several interactions that may require some form of feedback while waiting or after a success. I've not really seen any examples of whether or not ...
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1answer
73 views

How best to guide your users when you move a critical feature?

The users of my site start a single user journey via an entry point on the home page. We have trained them to do this, but since it is not the universal pattern and has monetary implications, we want ...
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18answers
25k views

Is there a term for “the user can't use anything wrong” design?

I'm of the opinion that the user is always using software or hardware correctly and to imply otherwise is rude, condescending, and philosophically wrong. For example, I and everyone I know pulls USB ...
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1answer
65 views

Continuous Points vs Levels - Which one is more motivating?

I've stumbled upon this older question about Karma Points vs Numeric Levels The answer there is claiming that a points system is better, one of the main reasons being Points naturally give rise ...
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0answers
47 views

What is the default behaviour for device orientation when switching between apps?

I think there is probably a technical dependency involved, but I will ask the question from a user experience perspective. Many mobile devices run apps that have a default orientation (i.e. landscape ...
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3answers
141 views

The Terms of Service lie, how do we fix it?

This issue we all face it, some abuse it and some can't find a way to fix it. The terms of service contain so much formal text in order to be recognized legally, we are aware that the user does not ...
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2answers
121 views

User experience issues when the order of content changes?

I'm working on an iOS project for users with age 55+ years who have not to much experience in using mobile devices. I have around 8 tiles with information to show the user. (Scroll View) By time ...
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3answers
61 views

Maximum number of options when selected via next and previous buttons?

I'm designing a product that has customizable features. The user can customize a light color by pushing a forward (>) or back (<) button. This action will toggle through a set color palette that ...
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3answers
110 views

Should I trust user tests outside a controlled environment

Recently we started to do user tests for a new website we are launching. At first my boss was against user testing because 'reasons'*. After I conducted the first few tests we already identified a ...
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1answer
59 views

Would persuasive design elements (spec. gamification) look “stupid” in a meaningful app?

A lot of apps use some form of gamification to keep the users on track and motivated. For example see this screenshot of a language learning app (Memrise). You have some bars being filled, some stars ...
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1answer
157 views

How long can a loading screen be before it starts creating a negative user experience?

Loading screen originally were intended to distract the user from the fact that they have to wait for technical requirements to be fulfilled. Sometimes we see them used as a tactic by apps and ...
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3answers
51 views

Ask users for feedback and permission to contact them

I might be overthinking this. We have an app that doesn't have user profiles. We would like to ask for feedback from our users by asking for them to for contact details? Is this a smart way to go ...
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1answer
112 views

What makes the elevator experience so awkward? [closed]

Elevators are some of the most awkward antisocial experiences that we face almost everyday and no one seem to be doing anything about, while it could be revolutionized. The question is: What makes ...
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0answers
61 views

Dealer reselling hardware for unregistered users

Background info: I'm working with a CAD software that uses a physical USB security dongle to work. Typically it is sold via an online store. The user creates an account with an email, then the Dongle ...
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2answers
203 views

OTP Verification - Which approach will lead to better and consistent UX? (Screenshot included)

I'm designing a screen for OTP verification. The design looks similar to this. Taken from here My questions are, Should I auto-verify the OTP when the user has entered all the 6 digits or Should ...
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2answers
128 views

How much ads is too much?

Every app/website owner that relies on Ads to monetize wishes to fill up the entire page with ads to become rich in two days. The question is are there some well known frameworks or studies that ...
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1answer
32 views

Is there a default behaviour for pressing the ENTER key on an IM dialog?

I believe that back when IM messages tended to be shorter, or at least when Twitter popularized the 120 character (or is it 140 now) limit, it made sense that the ENTER key would double up as a SAVE/...
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2answers
75 views

What button text is appropriate in nuanced situation to dictate the expected behavior of clicking the button?

The End-User of our product has several peers, and they collectively work according to a ticketing system. A ticket gets submitted and goes a group pool of tickets, a shared queue. End-user also has ...
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2answers
47 views

Is using iOS' 3D Touch in apps bad for usability?

Have there been any usability studies on iOS 3D/Force touch with less tech-savvy users? I've casually observed older people having issues with 3d touch using apps. They tend to press hard and long ...
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1answer
67 views

Should the back button in a stepper be prominent?

I have a checkout page on my application that has two buttons, one to review the order, and one that goes back to the shopping cart. My product owner feels that the Back to Cart button needs to be ...
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1answer
78 views

Stacked Bar Chart Movement User Experience

I have three friends Bob, Sam, and Maya. We all deposit some of our pocket money together to the electronic wallet. On tough time we can move money from each other accounts as Bob can transfer money ...
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1answer
52 views

Why do coupon/deal sites open the merchant's homepage after revealing a coupon code?

This is something which has always annoyed me a lot and also confused me from a UX standpoint. It stands out to me as an example of a very poor UX decision that I see constantly. When I'm browsing an ...
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2answers
189 views

Prevent “I don't know” as an answer

I see this phenomenon in online stores (especially Amazon) that allow users to ask questions of prior buyers. Some of the buyers respond with answers of the form, "Sorry, can't help", "I don't know", ...
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2answers
69 views

Landing behavior when switching sites on a multi regional website

Just to provide the context, there's a multi regional site setup as follows (using wordpress): - site.com/kr - site.com/tw Each site currently only has one language, e.g. ko_KR for site.com/kr. Each ...
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4answers
86 views

What is the optimum way to represent (group) options per row

I'm working on a case where a customer wants to choose how much points to distribute for each question of a survey. The points depend on the location of the survey. Depending on the location where ...
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2answers
279 views

Why some users buy a product with higher price?

I recently talked to a person who is a supplier for an E-commerce website. In this website suppliers can provide their products at the price they choose. So it is probable that a specific product is ...
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3answers
173 views

Should users be allowed to delete reviews?

We are debating whether or not we should allow users to delete their reviews. I am wondering what the best practice of what should be done here or any cons involved if possible. one thing I think ...
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0answers
38 views

In search based application, how to optimise search field? [duplicate]

I am working on the project which is totally based on search. To trigger the search I have 8 fields and one of them is mandatory. I came up with one option to narrow down the search and also to reduce ...
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2answers
210 views

How to better understand and test the impact of change in UX design - case studies or examples?

I'm trying to explain why one of tests is causing a negative reaction when the UX of the page has been improved. My instant thought was that the change we have made is too extreme and our core ...
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1answer
39 views

How to include 2 different types of user behavior on a dashboard / home?

So I'm currently facing a problem where a logged-in user should be able to do 2 (completely) different actions on 1 page (view): Browse products Respond to "product-requests" (searches from other ...
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3answers
134 views

Next vs Continue vs Proceed

I have a situation in my current design. The application I'm looking at has four vertical sections which are continual, i.e. completing section 1 leads to 2 and so on. Now, section one has two steps. ...
4
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4answers
322 views

How long should the user wait before providing reassurance?

I have an application with user login. When a user logs in for the first time, I show them a screen similar to this while the login process completes: The user's access must be validated before they ...
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3answers
86 views

Does it make sense to have a Back button on Step 2 of this particular wizard?

Step 1 of this wizard must be a Sign Up form. In Step 2 and the rest of the steps, we list down some questions to ask the user. In Step 2, does it make sense to have a Back button? My thinking is ...
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2answers
49 views

Better options for action buttons in 'Cancel' Pop up

My users have options to 'Cancel Order' that they have placed. When user clicks on 'Cancel Order', a confirmation pop up appears asking the user if he/she really wants to 'Cancel the Order' or 'Not ...
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3answers
154 views

Account Registration--Age Gates: Birthdate vs Birthyear vs Age Range

Legally, because of laws both stateside and international, we are now allowed to have users under the age of 13, without obtaining parental consent. To meet this need, we need an age gate to determine ...
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0answers
88 views

What's the best way to add item and childItem to ExpandingRecyclerView?

I have element of the library ExpandingRecyclerView (RecyclerView with one nesting) placed on the NavigationDrawer. I need to find the most elegant and visually good way to add item and childItem. I ...
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2answers
120 views

Ego struggles when creating an app? [closed]

I'm curious about what sort of ego issues you've encountered when creating an app. Obviously we're all proud of our idea, but sometimes it can cloud our judgment and make us lose sight of what the ...
3
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4answers
115 views

Documentation: one long page or several short pages

We're working on the design and organization of our documentation. The current structure is something like this: General info on topic specialized sub-topic 1 specialized sub-topic 2 specialized sub-...
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1answer
64 views

Best way to ask frequently used infromation?

I have a requirement for a web form (desktop) where user is asked to enter "Three Frequently Dialed Numbers (Last 30 days)". What would be the best way to handle this? Three different input fields or ...
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2answers
80 views

How to make the user rate the content

In the website/app users will have access to content from experts such as video tutorials and so on. I need them to rate every content they use/watch but i'm afraid they'll leave because of it. Any ...
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2answers
59 views

Need alternative to dropdown in each cell

In each cell I want to show a dropdown which contains values such as 1,2,3... up to 10. But as you can see, if I show a dropdown then the page will be full of dropdowns (As there are 288 cells) and I ...
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2answers
58 views

How to let user know that they won't be charged until the last step?

Let's say I have a booking app (for a room) and before being charged, the user needs to go through a couple of steps to confirm their details. Only at the last step will they be asked to "Pay Now". ...
58
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3answers
7k views

UX in the wild vs UX observed

Recently I was lucky enough to sit right next to a user on the train who happened to be using one of the apps that I designed. Without disclosing this to them, I managed to observe how they use the ...