Questions tagged [users]

A user is an agent, often a human agent (end-user) instead of a software agent, who uses a computer or network service.

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24 views

How to teach users on configuring the app?

My users find it very difficult to configure the app. It has many pages and they are linked to each other. Some config pages depend on others. During talks, when they view a page they are like "...
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47 views

How to prioritize user journeys and stories

I just walked into my first big UX project. I have developed personas and am now in the process of starting the development of user journeys and user stories. I have developed a primary persona and a ...
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42 views

is enable Google reCAPTCHA for e-commerce good or not?

I am opening anew e-commerce website, my question is is enable Google reCAPTCHA user friendly or not? actually,I am planing to disable reCAPTCH for users for the first three months that will make ...
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42 views

How many moderated user testings can a researcher handle? [closed]

I enjoy doing user testing as a moderator, i.e. usability testing, contextual inquiry, but it's also emotionally draining for me (I wonder why?) Currently I'm doing it only once in a while. Majority ...
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2answers
77 views

Is it OK to break consistency in my page margins?

I am a beginner and designing my first UI wireframes for a large website with 80+ screens. My question is we set a margin width for the pages of 100px on each side of the page (the screen sizes are ...
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66 views

2 Minute Countdown to answer questions

Would adding a countdown timer for 2 minutes to answer a small number of questions (let's say 5 to 10 questions) add too much stress to the user? I'm thinking about users that aren't the best at ...
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1answer
121 views

Is it a good or bad idea to show a countdown timer on a redirect page?

We have to show a redirect page when users click on links that leave our domain. Currently, we have a 5 seconds count down timer on our redirect page that basically says you are leaving our site. My ...
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1answer
52 views

Services for recruiting Japanese research participants

I've been asking everyone in my network, done Google searches, and checked StackExchange but still haven't found good answers. I'm running a research study where I need to recruit 90 participants from ...
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1answer
44 views

Can I use semi-structured interviews for collecting insights for a prototype?

I have a low-fidelity prototype and I would like to use semi-structured interviews to ask users questions while having a walkthrough of the prototype. Do you think it's a good idea to choose semi-...
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3answers
90 views

What's the difference between Heuristic Review and Journey Mapping

HR has been around for a while. JM is relatively new. But I wonder if JM is just a glorified, more encompassing HR. I can think of a few differences: HR can be about a page, one task while using a ...
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27 views

Log in before confirming a transaction

My team and I are building a self-service web portal that allows users to make the transaction as they would in person at a bank...first, when the users visit the web portal they process the ...
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2answers
72 views

over a million user banking experience persona creation [closed]

I'm working on a banking app project in which I aim to gather user data and put it into a beneficial form in order to make every stakeholder understand quantitatively and qualitatively what's going on,...
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1answer
42 views

geographic sorting in e-commerce

We are building a complex website that sells products that require a teledoc experience before purchase. We have a segment of our audience that is national that will need to be funneled through ...
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1answer
72 views

Negative user reaction to redesigned product

Hope you're all healthy and safe. A redesigned version of a product is recently launched and we've been hearing negative reviews. In order to redesign the product, we followed a thorough process; ...
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1answer
92 views

What should happen to a user's data when their account within a team is deleted?

In a SaaS app, users each have their own account and they're all part of a team. Let's say the SaaS is a document creation/sharing app. If a user is deleted or leaves the app, what happens to "...
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1answer
65 views

What are the best user research practices when launching a beta site with a very small # of first users?

I believe it is a good idea to conduct user interviews to understand experience of first users soon after they try out the site. What are some types of helpful question examples that might be relevant?...
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3answers
247 views

What's a better term for "stupid" user?

A common term in the design world is: Design for stupid. Another one is the acronym KISS which stands for: Keep it simple stupid. or Keep it stupid simple. The logic in these statements is that ...
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70 views

Asking the user to select two items (which file & file format) before clicking download button

I have a scenario where users can download report files. There are three types of files available in three different formats (.txt, .csv, .xls). I am giving checkbox for the types so that user can ...
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35 views

I want to write an article on Universal Usability [closed]

I want to write an article on Universal Usability. What are the aspects shall I cover ? Any suggestions
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1answer
71 views

Automatically detect preference for kilometers vs miles, or explicitly ask?

On my website / app I am currently using miles only to designate distances, and some European users have asked for the ability to have it use kilometers instead, as they are not very familiar with ...
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1answer
123 views

Which is the best way to edit a row in a data table? [closed]

I need to design a mockup that consists of a data table featuring crud operations. I want to know the best way to design this: Using inline editing? Using a pop-up? Using another page?
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1answer
72 views

Forcing Sign-Up For a Mobile App

Currently in the process of desgining a mobile app in the 'mental wellness' space. Features include; Journalling (w/geotagging) Mood tracking Affirmations recording To Do Goal setting/tracking My ...
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1answer
33 views

Legacy system content import tool [closed]

We have an old system, which is a course platform, and we are developing a new version of it, with other technology and some new features. I am designing the feature that will allow users to migrate ...
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2answers
647 views

UX improvements for tabs with access control

Let's say a tab menu like the example below was used. https://www.w3schools.com/howto/howto_js_tab_header.asp Each tab has access control. Some users can see all the tabs, some users can only see ...
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1answer
1k views

Best way to verify user identity

I'm going to build eCommerce type website in USA where I need to find the true identity of the user when he/she create account. Because some people to bad things for example upload fake product and ...
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2answers
111 views

What do we call this element?

What should I call this element? Popup? Dialog? Modal?
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64 views

User testing, is it really necessary to do for each application in same domain

Just wanna start saying that hope everyone is safe and healthy. I have thought about user testing done for apps sharing the same domain to start the design improvement process. For example I have had ...
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1answer
52 views

How to show list have mixed rows that can be deleted while some rows that cannot be deleted?

Hope you enjoying WFM. I had a query, we are showing a list of both external and internal users. While internal users are federated and cannot be deleted. Only external users can be deleted. We have ...
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1answer
72 views

Form: How to make multiple search paths clear in the UI?

Background info: I am working on a healthcare application for acute care. In this application you can request personal data from the national government if you met the following criteria: 1) If you ...
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1answer
80 views

Is it a no-go to restart a user test after few seconds?

would you say it is a no-go to restart a user test with a user after few seconds because you forgot to to tell him some essential information he need to know to solve the task? Because he already got ...
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1answer
71 views

What is the best method for default selection on multi-select list component?

We are using angular material multi-select component on sign up page. User can select multiple options from the list of 4-5 whose scope can increase in future. Example : Location A,Location B ,...
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2answers
824 views

Is it OK to let the user use colored tags to associate data sets or keywords

I am debating with my boss regarding tags should be coloured or not. I feel that colouring tags will just work as fun for the user. A user won't remember what colour he has assigned to a particular ...
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2answers
73 views

How to handle license reservation/billing for groups (e.g. departments) within an admin panel?

I am working on the admin panel for a SaaS product. One need that has been conveyed by our users is the ability for groups within our product to reserve licenses that they have purchased with their ...
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1answer
122 views

Should I ask the user for their company name or email address as an additional source of validation?

During the signup flow of our service, we ask the user for their phone number and primary email address. We don't show those in their user profile. User can call each other only after they have ...
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1answer
57 views

How to test USSD flows?

I'm working on some USSD (Unstructured Supplementary Service Data) flows that basically helps health workers in remote communities without internet access to collect basic data (height, age, weight) ...
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2answers
332 views

Open source projects UX designers can join? [closed]

I am willing to contribute my free time to open source projects but most projects on Github require software engineers. Who could point me to a couple of open source projects on Github where I can ...
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1answer
315 views

Uploader component design [closed]

Good morning guys. This is my first post, so hi everyone =) . I need some help with the design of a uploader angular component, what I'm trying to achieve is create two components in one, a single ...
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1answer
94 views

VUI Interfaces - it is learning, personalized AI?

Good day, In reference to recent experience and check for possible affordances in scope of Voice interfaces in practise, several questions appeared that may define the quality of the service provided ...
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2answers
247 views

UX between app and Website

We currently have an app with certain features such as Timesheets and Booking holiday which is fundamental to our workers. However we also have a live website which has all the other content that is ...
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2answers
113 views

Which version of A/B do I show if you happen to get different versions in two instances?

Let's say I'm doing A/B testing, and this one particular user gets randomly assigned into group B for example. I have a choice right away to either store that on their account in my database, or on ...
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3answers
88 views

Showing multi list and drop down hierachy on page

We are dealing with Roles and assigning users to the Roles. Some of Roles which are Admin are not dependant on Context ( Environment - Production, Demo, Developement ), and some ( portal roles) are ...
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236 views

How to get around wanting to use email as unique login, but having existing users with multiple accounts per email?

I viewed Should multiple user accounts be allowed to use the same email address? My problem is that we're writing the new version of our website, but need to migrate the old user database to the new ...
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1answer
158 views

How to assign users unique and meaningful identifiers to child users while avoiding various pitfalls?

In my application, we need to assign unique identifiers to users, but this is turning out to be trickier than I would have thought. We load all users from a bulk feed, and do all the assigning ...
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2answers
95 views

What navigation label would you give these list items?

I read on here recently that a navigation label is a promise to the user that what they are about to click on is appropriately represented next. I love this. However, I am struggling to correctly ...
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1answer
88 views

Users expected to "ignore" irrelevant parts of a form?

I have a web form that is split into several pages, it is an adaptation from a hard copy paper form, and the requirements are that the data captured should be the same. For my webform I have asked ...
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2answers
100 views

What's the common name for this Asset?

On google account you have the option to choose a little image that will show up every time you are logged in. This is quite common across many websites and apps etc. Would you call this Avatar-Image?...
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2answers
203 views

A platform designed to support both: subscribers and user accounts?

We've created a platform where users can subscribe to their favorite organizations' newsletters (similar to Mailchimp). But we also want to allow subscribers to post content on their organizations' ...
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390 views

Why do user's sent messages appear on the right?

I noticed that in many websites/apps like Messenger, WhatsApp, sending SMS on iPhones, Google Hangouts, etc. The user's sent messages appear on the right side. I'm wondering why not place it one ...
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2answers
197 views

Patterns for listing users in a "room"

I'm building a little app that lists music recommendations to users in a room. I want to list the users in the room but have a hard time finding patterns for this. Right now it looks like this (by ...
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273 views

what should be the placeholder name and image until user has completed his profile?

I have an app where we show the name and profile picture on the menu page. The menu page can be seen without completing the profile also. At this point what would the most appropriate placeholder name ...

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