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1 vote
1 answer
32 views

What to do if respondents give "good scores" about the product in CES and SUS?

I created 2 surveys to analyze CES and SUS. My questions were about the software for people who work in call-centers suggesting real estate to potential clients. The software provides information ...
user168425's user avatar
2 votes
4 answers
362 views

How to estimate the time needed to read a question?

I have to prepare an online survey. Most of the questions will be along the line of: Which of the following sentences exists in 'X' book? A B C D I would like to limit cheating as much as possible. ...
user103385's user avatar
2 votes
2 answers
137 views

Open to Discuss: How would you describe <website / product> in one word?

As UX people know, these type of questions are really good for capturing perceptions of a website / product. So you let your service users to enter their own words or choose one or more from a list. ...
Krebto's user avatar
  • 1,964
7 votes
5 answers
505 views

How can I measure why users never return to a web app?

I'm working on an application that's been in use for the past 3 years. It's a web-based product and we have been tracking its usage using Google analytics for the past 6 months (since the time I ...
Tara's user avatar
  • 593