Questions tagged [usability-testing]

a method of analyzing an interface by the standard principles of usability. For questions regarding whether to conduct a usability study or how to best go about testing.

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1answer
10 views

How to test USSD flows?

I'm working on some USSD (Unstructured Supplementary Service Data) flows that basically helps health workers in remote communities without internet access to collect basic data (height, age, weight) ...
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3answers
51 views

User testing, simple flow testing

I am going to run a user testing for a bank in order to evaluate ''be our customer'' flow. Which starts with collecting basic information then connecting with a representative to finalise the ...
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1answer
124 views

Including UX designers in user research / testing processes - considerations

I have been asked previously to participate as user testing processes (formal and informal) and in the screening process the fact that I am also a UX designer doesn't seem to have been an exclusion ...
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6answers
4k views

How many test participants to 'prove' an issue?

Its often said that 5-10 usability testing participants is what you should aim for to identify the bulk of issues in a system. There's loads of research behind this. This is the right way to do ...
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1answer
66 views

Evaluating a search engine

I work for a medical association, and we maintain a member website with its own search function (not Google). The problem is our search is pretty lousy and pulls up a lot of results that may or may ...
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2answers
141 views

Selecting the right user testing method for mobile app

We have a mobile app for different platforms. And now we want to improve the UX and UI. Due to the security policy, we cannot install analytic tools. I'm thinking of options we have to measure our ...
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1answer
37 views

How do I treat an 'Incomplete' in a Usability study?

I conducted a usability test where a user is given a set of tasks and we score them based on task completion (completed with ease, completed with minor difficulty, completed with major difficulty, and ...
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4answers
145 views

How to document continuous usability testing for monitoring over time?

Current situation Our product is almost being released to the first group of customers after a successful pilot phase. We are regularly performing usability tests. The results are a snapshot in time ...
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2answers
58 views

Recommendation: Multi-step VS One Page product Builder

I have a website where the user needs to fill in 4 steps: Pick a box design Add message Upload 4 photos Pick a gift inside the box I'm currently using a multistep wizard, but conversion rate is low. ...
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2answers
54 views

What are the downsides of asking your current users to participate in a study (e.g. for new functionality)?

What I mean is, you rarely see companies put some form of banner out there on their homepage saying: "Hey, we're developing some new stuff and would like our customer's opinions on it. Take a quick ...
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1answer
37 views

How do you test keyboard accessibility with prototyping software?

How does one test keyboard driven navigation using only prototyping software? I currently use sketch + invision for prototyping, is there a plugin or a better option? Im aware that the best option ...
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1answer
42 views

What are the best methods for conducting usability testing with people who are neither experts nor end-users?

My team and I have developed a prototype of an augmented reality mobile application for teaching primary school students human anatomy. We are going to do a usability testing and evaluation with the ...
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0answers
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Usability testing with multiple devices in the same session with the same user?

We had a pilot test of usability testing. We only planned to do tests on desktop pc because that's what we think is the main device with the our user group. After the pilot we had a feedback ...
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2answers
238 views

What is a good reason to tell clients who want their logo to be always included in every screen that it shouldn't be done for a mobile app?

Just as the title says, I'm not a fan of always displaying the logo at the title bar of a specific app. I sometimes come across a client whose concept screens are like that. What would be a good ...
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36 views

Delete vs overrider [duplicate]

Hi All, If the user has uploaded the wrong file, what is the correct interaction to handle it? 2 Options - The user will upload the file, if they found that the uploaded file is incorrect, they ...
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2answers
212 views

Is the user attention required or not?

We are developing 'Work Experience' module. You can see the screen as wireframe attached here. Scenario: The User entered information in 1st block. After that, he clicked on '[+ Add Work Experience]'...
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2answers
197 views

Usability testing of design system components and patterns

This is my first post here, and what I am searching for have not been found yet so I must be very innovative (jokes aside). I have gotten a mission at my current company from the C-level to test ...
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1answer
105 views

How to merge login/signup into one option

Currently for our platform, we are using facebook login & Mobile number verification for login and sign up pages. User does not need to have any additional password to complete his registration. ...
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2answers
53 views

User Testing with onboarding

Should I User Test a new feature with it's onboarding? At the moment I do. Reason is, if I never test the onboarding part, how do I know if the execution is correct? Secondly, if I was to conduct ...
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31 views

Memory task usability test

What is the appreciate scenario to have a task in a usability test be focused on evaluating participant recollection of content on a page? I recently what a user test where participants where asked ...
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1answer
48 views

Usability testing analysis

I've seen some researchers "behavioural analysis matrix" when analysing user testing sessions, they have participants at the top and tasks at the bottom and simply tick yes/no if participants complete ...
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2answers
73 views

SUS Questions- Infrequent Experience

We started using the SUS to baseline our online activation process experience, but the first question: I think that I would like to use this system frequently. doesn't suite an infrequent ...
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2answers
48 views

How to usability test content on a page? [closed]

I want to find reading material on testing content on a page, specifically formative usability tests. i.e. test expectations user have for an email about bank balance from their bank or ...
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2answers
120 views

What's the difference between “Short URL”, “Short Link”, “Tiny URL” and “Tiny Link ”?

What is a good way to get the wording that most resonates with the user through user testing? Context: We're working on developing an URL shortener product, but we're not sure which of the 4 names ...
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4answers
180 views

How to test a mega menu

I've been asked to test a mega menu. I can't use a tree test because that tests the information architecture and I'm looking for a way to specifically test the layout and organisation of the mega menu....
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0answers
62 views

UI Testing for multi screen setups

I was wondering if there was any tools/ systems, that are capable of simulating multiple screens for use on UI testing. Context: We are developing an application which can consist of multiple ...
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2answers
122 views

UX research for B2B2C [closed]

I'm a new lone product designer in a tech start-up that's a B2B2C which does not seem to have a process in place to recruit users. Any advice on how to recruit to end users? Also, how often should ...
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1answer
99 views

Pros and cons of displaying 2 CTA for the same purpose? [duplicate]

I am building a comment section and I am trying to display clear call to actions to get the user to participate in the current debate. I put into perspective statistics about the comment section and ...
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1answer
37 views

Summative user tests that allows you to compare against competitors?

I want to understand when it would be appropriate to conduct summative users tests with the focus on evaluating the performance of our product against our competitors? We have a finished live product ...
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3answers
81 views

A/B/n Testing: All at Once or In Succession?

If I want to A/B test a button color, but for 5 colors, how do I do it? Do I equally split traffic to all 5 button colors for 5 weeks Or… do I run split traffic between red button vs blue button the ...
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3answers
76 views

Recruiting from a specialized pool

We're trying to create a database of users that we can contact for our future UX needs. But the pool is small and specialized (doctors). Can you offer any advice for how to encourage sign-up from a ...
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1answer
33 views

User testing navigation with one or two groups

We want to test a set of five users to compare usability between our existing application navigation and our proposed next generation navigation. During the course of planning how we will do our ...
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2answers
106 views

How to find out whether users need an option?

I am in the process of making redesign proposals for a product. The current interface is quite rich on information and options (think of MS word). I want to get an idea on how important a certain ...
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1answer
51 views

How to test which CTAs prompt users to take specific actions

I'm experimenting with different messages/Calls-to-Action in our product to see which specific CTAs are most successful at prompting our users to take specific actions we want them to take. Besides ...
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2answers
69 views

Using the same participants

I ran 2 user testing with a 3 months gap between. In the first one, I've tested the current design and functionality of the app with 6 scenarios. The later one, I conducted the test with new design ...
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5answers
2k views

What to do if SUS scores contradict qualitative feedback?

TL;DR: qualitative data collected in a usability experiment seems to contradict the quantitative results of the SUS questionnaire. How can this discrepancy be reconciled? The following experiment is ...
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2answers
56 views

Keep Data Pure During On-site User Observation

I am going to be running small on-site user observations for UX research for a mobile application that uses voice. I have never conducted a user observation session, I've read a lot of articles on ...
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1answer
66 views

Customer confusion with jargon

I am working with customers in an app that helps them visualize where their products are in the order management process. Recently with some testing I discovered that the users were confused by the ...
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1answer
108 views

Eye Tracking on the cheap [closed]

Looking to give eye tracking a shot, to learn the order in which the content is viewed on a desktop page or a phone, as the user goes through a click-through prototype. Unless there's a better way, I'...
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1answer
99 views

Ideal length for an effective survey

Are there any articles or canonical data available for determining the ideal length of a survey? Trying to figure out what would be a sweet spot for the number of questions that can be in a survey. ...
2
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1answer
54 views

How to integrate video content into static screens for user testing?

My team is in the middle of designing an online course comprised of educational videos. We're almost ready to put the designs in front of our users for usability testing, but we're not sure how to ...
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2answers
207 views

Impact on website analytics caused by accessibility issues

An interesting result published on the WebAIM website shows that when it comes to WCAG Conformance for the the top 1,000,000 home pages : 97.8% of home pages had detectable WCAG 2 failures! These ...
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3answers
278 views

What metrics to track usability of a analytics dashboard? [closed]

I understand that with something like Amazon, you can track how long it takes for a person to complete their goal (ie. buy a product). But for something like an analytics dashboard, for example: ...
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2answers
166 views

Is it ok have to have two search bars on the same page? [duplicate]

I have two search boxes on the page. First one is the universal search in the main navigation bar and the other one to filter map pins based on location. What do you guys think? P.S I am unable to ...
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1answer
351 views

How to design simulation of a user interface for UX/UI evaluation? [closed]

I want to design to a simulation of a User Interface for usability testing, e.g. the User Interface of the Car showing speed, rpm, and other indications. I may want to stop the simulation after a set ...
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4answers
139 views

What is the role of a test user that you invited to test your app and how do you handle communication with them?

We have a bit of a quarrel in our team around this topic. Here is what happened without going into much detail: We are developing a new social network and are in the alpha stage right now. To test ...
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2answers
149 views

User testing, novice outperforms experts

Happy new year to all! Recently we are working on the findability of content elements by running tree testing. At the results, we encountered that novice users are better at finding correct options ...
3
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1answer
162 views

How do I show the selected items in an easier manner in this dropdown

I have a dropdown with checkboxes as items. HERE is the working example I let people select multiple options from this after they search for it One problem I notice is that it is not immediately ...
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2answers
128 views

Formative Usability Testing - Script

I'm running my first real usability test. I am doing this for an internal, enterprise application that will eventually be offered as a SasS. I've recruited a small user group which literally account ...
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1answer
68 views

Are eye tracking tools effective for user tests?

Eye tracking tools are very attractive to managers they are marketable and give the sense of cutting edge tech in designing our products etc.. Are there any studies regarding for how effective eye ...