Questions tagged [usability-testing]

a method of analyzing an interface by the standard principles of usability. For questions regarding whether to conduct a usability study or how to best go about testing.

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User testing a sparse interface

I am conducting a moderated user test in which I am asking the participant to engage with a very simple design that only has four calls to action. As there is only a limited selection of elements to ...
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Prototyping - User Testing & Limited Functionality

Newbie UX designer here. I'm currently preparing a prototype for some user testing. How do you decide the acceptable limitations to the functionality of your prototypes? Obviously we want to get as ...
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Asking post task questions

I was looking online to understand what is the best format for post task questions. After each task (There are only two tasks) I want to ask the participant three questions, "How satisfied with ...
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System usability scale Q5: Interpretation issue

In my experience Question 5 of the System Usability Scale (SUS) leaves room for interpretation. Especially users who are not tech-savvy and test for an expert tool interpret I found the various ...
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The user study methods for mobile and web application testing

A mobile version of the website facilitates ubiquitous access to the service, but it seems to me that there are some differences in user needs between the mobile and desktop versions. I conclude the ...
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Should I ever ask what participants in a usability study what they thought about me as a moderator? (New to usability testing!)

I'm excited and pretty new to the Usability testing part of product design. I was wondering if it was okay to ask participants what they thought of the moderators tone, questions, etc. during a ...
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Abandon Checkout Tackling the problem

A little bit of context my boss has asked to look into why abandon cart rate is so high.I’m not a Ux designer so I’m a little overwhelmed with where to start. What is the best way to tackle this ...
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What to report when conducting a usability testing with a small sample (5 participants)?

We are going to conduct a usability testing with a small sample (5 participants) as part of an iterative design process meaning we understand that the whole idea of 5 participants is to gather ...
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Can we conduct Interviews + Usability Tests in the same session? Let's say 30min + 30 mins each

We're about to launch our MVP and as the sole designer of the team, I know we will have some usability issues. Besides, I want to know if the product is a market fit because the main members of the ...
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Recording the areas the participant clicks in user testing

When user testing a prototype, how would you note the areas the participant clicks when interacting with the prototype and present these to stakeholders? I have not got a heat map of the interactions ...
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Is there a quantitative measure I can use in my results for an open ended question in user testing?

Is there a quantitative measure I can use in my results for an open ended question in user testing? For example, if I ask the participant during the testing "Can you tell me, in your own words ...
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Is it ok to change the wording in the scenario in user testing?

I believe the wording in one of the scenarios of my user test might be mis-leading the participant to click somewhere else on my prototype. I have already tested two participants and this is what ...
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How do I test if merging two websites is a good idea?

Client wants to merge two of his websites; one is into retail and the other export. Two distinct audiences no doubt. My bias tells me it isn't good to but I want to be sure. What do I test with? Does ...
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How do I create a UX review for a website? Never done one before

Pls can I get a guidance as to how to create a UX review for a website? I'm a total noob on this. What do I look for?
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When should you intervene when user testing?

If the participant fails the task set in user testing and clicks on the wrong sections, when is a good time to ask questions regarding why they clicked on those wrong sections? Is it better to ask ...
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How could I recruit neurodiverse participants on a user testing platform?

I already test designs for accessibility with users of screen readers, magnifiers and switch navigation. We recruit for this through a platform called Fable, which is specific to testers who use ...
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UX moderation skills on a task list

I am user testing a task list on the homepage. If the participant clicks on the task list, each task has many screens. I am only really interested in the person interacting with the task list and ...
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User testing quick links

I am user testing a new quick links section on the homepage that links to the most visited sections on the site. The links include news, education, forms etc. I am trying to understand the best way to ...
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Instructional overlays (feature tour) for formative usability tests?

I'm a UXer in a little software agency and we are currently redesigning a large and quite complex software with lots of features etc. By now we have developed an MVP that covers a part of the entire ...
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How broad or narrow to go with a test hypothesis for comparing old designs with a redesigns

Say I am given an open brief like 'improved the sign-up journey for product X' or 'improve the search experience for product Y' etc. I want to do some user testing around the current experience so ...
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Obtaining metrics to prove your designs will improve the UX

Say you were asked to improve the UX of an already existing feature, and you wanted to provide some kind of proof and metrics how is this approach. A 'talk out loud' user test (6 participants) giving ...
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How do you empathize with users for an ecommerce website?

In design thinking the first stage often revolves around gaining an empathic understanding of the problem we're trying to solve for our users. With something like a physical product or an app you can ...
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Drawing on Mobile with fingers: magnifier or offset from finger location?

We are working on a "remove objects from photos" app, where the users highlight/select a part of an image they want to remove and the app takes care of it. Precision is sort of important ...
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New link to a new web page in navigation

I have been asked to add a link to the sites current navigation that links to a new page added to the site. As this is a small change to the nav, adding one link to a drop down menu, is there an ...
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How many prototypes for user testing? [duplicate]

I was wondering what is the best approach to structuring my prototype? Is it better to have one individual prototype for each scenario/task you are asking the user to complete in testing, so for each ...
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Asking test participants to "Imagine you're from X location"

I'm user-testing a webpage for a client. The client is a college, and the type of page they want to test is location-specific because it's one of a group of pages that focus on each of their campuses ...
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How to get insights from a usability test?

I am new in the UX world, as practice I have conducted a usability test, but I am having problems when identifying insights. I have used an Affinity Diagram to organize my observations and come un ...
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What is the best approach in structuring user testing for a task list design?

When using my new task list design, the user will need to complete 5 individual nest steps to complete their account. I want to evaluate in my user testing how successful the user will complete these ...
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How to interpret a qualitative user testing feedback?

I recently did a virtual shop-along on an e-commerce site. I observed users using the site and asked questions along the way. I was able to gather a lot of good insights. All seemed good, except for ...
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Reviewing the UI design to see if there is anything forgotten

I wonder if there is a some kind of guideline and/or a detailed analysis of an application to be sure everything works fine and help me to see what I have forgotten to design? The guideline/analysis I ...
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Defining profit value in usability testing

Question: Is there a method of defining potential profit value or loss on visual design tests? Background: I was recently asked how to quantify a profit value or loss based on a set of tests for ...
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Back button fatigue

Let's say I have two pages, a list of products "Product List" and the "Product Page" itself. When I click on a product (e.g. a phone) I'd like to explore its variations (e.g. ...
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Is it allowed for participants to change their previous answers after doing multiple test sessions (with the SUS questionnaire)?

I have the following scenario: I am using the System Usability Scale Questionnaire Three conditions that should each be tested for usability - basically three different types of interactions to ...
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Unmoderated Usability Study

I am a UX/UI design student and I want to do unmoderated usability studies but I can't find any platform to do it properly. I started to build my whole usability test on Maze, which was perfect for me ...
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Should wireframes be tested?

I've seen some mentioning in recent times that user testing wireframes is best practice. Obviously testing as early as possible is something to pursue and a wire frame is a lot easier to make than a ...
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How many Empathy maps do I need to make?

I am currently working on a project. I took interviews of 10 people so far and created one user persona based on those ten people. Now question is, how many empathy maps am I allow to create? do I ...
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How to do proper research with minors (teens)?

I've just joined a new company that the main user base is made of 13-17yo students from all across the world. It's the first time I have to deal with the legal aspect and parent permission to do UX ...
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What is the difference between UX testing and usability testing?

What is the difference between UX testing and usability testing? For example Wikipedia simply redirects "UX testing" to "Usability testing" (as of 2021-10-18) While for example ...
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designing a usability test for a homepage that nobody visits

I'm tasked with planning a usability test for a health information website's homepage (think WebMD but more of a public service/encyclopedic website - not commercial, not for profit). Emphasis on ...
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Usability testing dashboard

I want to usability test the current dashboard before I start any designs to understand how current users are using it and what are their pain points. In the past when I have done such testing I have ...
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How to let an existing user buy a subscription without signing in?

How can an existing user continue buying a subscription using the same email ID without signing in? I have made the new user to create a password at the end of the checkout/purchasing the subscription....
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3 answers
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Outliers in Usability Testing and what to do with those findings?

I'm designing an edTech product and conducted a usability test with 5 students using interactive wireframes. One student, who had been identified during recruitment as having a learning disability, ...
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UX & usability research as task based testing?

is task based testing a good way to gather user's opinions and research UX and usability of app? By task based testing I mean we have app for certain type of users, so we gather few people that fit in ...
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Are remote preference tests (A vs. B) always flawed because of learning effect?

Currently doing UX testing on low budget. We have prototypes in Figma and user tests in Maze. Now one of the main goals is to compare two versions of a feature. The problem? All the remote testing ...
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Aside from going into bootcamps, what’s another way to build case studies? I have a few ideas but I’m not sure how to build it without a main guide?

So as a context: I've already done a bootcamp last year but in that bootcamp, we didn't make a lot of case studies. Just one. I need more but I'm not sure how I'm going to recruit participants into ...
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2 votes
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For a list of 10+ cards, Should I use a CTA button on each card for a better conversion rate?

Should I use a CTA button on each card for a shortcut knowing that I have cards feed layout pagination for more than 10 cards? For example if I have a projects feed inside a freelancing app here're ...
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What are all the usability evaluation methods?

So I was reading several articles about usability evaluation methods and when I discovered that methods like cardsorting or treetesting ARE usability evaluation methods I got super confused. Specially ...
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How to test an onboarding?

I have to test an onboarding, and I'm pretty blocked because I'm running out of ideas for tasks for the testing. It's an onboarding of 12 steps showing the product and showing step by step how to use ...
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Best practices for System Usability Scale (SUS) Scoring

My UX team has always utilized SUS Scoring after our usability tests. We work with Student Information System Software and after testing a new feature, we follow up with a SUS Scoring survey. The ...
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Tree testing during a redesign - which answers are correct?

I'm working with another UX person on reorganizing the information architecture for a large website. The IA work may eventually lead to a complete redesign of the website and will certainly impact ...
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