Questions tagged [usability-testing]

a method of analyzing an interface by the standard principles of usability. For questions regarding whether to conduct a usability study or how to best go about testing.

Filter by
Sorted by
Tagged with
13
votes
2answers
2k views

Are remote preference tests (A vs. B) always flawed because of learning effect?

Currently doing UX testing on low budget. We have prototypes in Figma and user tests in Maze. Now one of the main goals is to compare two versions of a feature. The problem? All the remote testing ...
1
vote
0answers
20 views

Aside from going into bootcamps, what’s another way to build case studies? I have a few ideas but I’m not sure how to build it without a main guide?

So as a context: I've already done a bootcamp last year but in that bootcamp, we didn't make a lot of case studies. Just one. I need more but I'm not sure how I'm going to recruit participants into ...
1
vote
2answers
32 views

For a list of 10+ cards, Should I use a CTA button on each card for a better conversion rate?

Should I use a CTA button on each card for a shortcut knowing that I have cards feed layout pagination for more than 10 cards? For example if I have a projects feed inside a freelancing app here're ...
2
votes
3answers
130 views

What are all the usability evaluation methods?

So I was reading several articles about usability evaluation methods and when I discovered that methods like cardsorting or treetesting ARE usability evaluation methods I got super confused. Specially ...
0
votes
1answer
69 views

How to test an onboarding?

I have to test an onboarding, and I'm pretty blocked because I'm running out of ideas for tasks for the testing. It's an onboarding of 12 steps showing the product and showing step by step how to use ...
0
votes
0answers
27 views

Log in before confirming a transaction

My team and I are building a self-service web portal that allows users to make the transaction as they would in person at a bank...first, when the users visit the web portal they process the ...
0
votes
0answers
38 views

AB test of image gallery on search results

Product description Any kind of ecommerce site or marketplace where the primary user flow is: A search page where the user searches / filters to find products that the user wants to buy with many ...
2
votes
1answer
74 views

Best practices for System Usability Scale (SUS) Scoring

My UX team has always utilized SUS Scoring after our usability tests. We work with Student Information System Software and after testing a new feature, we follow up with a SUS Scoring survey. The ...
2
votes
1answer
50 views

Tree testing during a redesign - which answers are correct?

I'm working with another UX person on reorganizing the information architecture for a large website. The IA work may eventually lead to a complete redesign of the website and will certainly impact ...
4
votes
5answers
219 views

Running usability tests with the same people that have passed it previously

I will be doing the second testing soon. The question is: Is it possible to invite to the second testing those people who passed the first testing?
3
votes
1answer
67 views

Testing the experience of entering sensitive information

I would like to understand any applicable methods for testing the user experience when entering sensitive financial information, specifically as part of usability testing with interactive prototypes. ...
2
votes
1answer
58 views

Suggested number of groups in open card sorting

I'm going to use OptimalWorkshop for conduct an open card sorting exercises (unmoderated) with about 35 cards. I will recruit about 40 participants. Do I need to constrain the number of groupings ...
0
votes
1answer
45 views

Is there any value in a post user testing questionnaire considering the sample sizes being small?

I worked at company that after user testing sessions got users to complete a post testing questionnaire. The questionnaire tended to ask user for an NPS score, answer SUS (usability) questions and the ...
2
votes
2answers
88 views

Referring to a prototype in a remote user test

I'm preparing a user test that will be run remotely. After letting the user try out the prototype there would be a set of questions. I'm curious when referring to the prototype the participant just ...
0
votes
1answer
25 views

Usertesting from a distance… with old hardware

A large group of our clients uses old hardware to buy our products online. They like our webshop and want to help improve their experience. So when we want to do usertesting we try to visit them, it's ...
2
votes
1answer
46 views

How do you know what to test at the right time on a product?

You have a hypothesis of a new feature that would improve x on your product and you don't have any data backing up your decision as this feature is new territory. How do you know this hypothesis is ...
1
vote
1answer
38 views

A/B Usability Testing Technique Format?

I'm currently preparing a usability test for a module interface I'm designing and I want to be able to structure the test to ensure the best results. Currently, there are 3 versions of the interface, ...
0
votes
1answer
38 views

Scroll v/s tab-based layout within an app - Is there evidence that tabs work better?

So, I am working on a climate change app wherein people can view and compare their carbon footprint. We need to showcase recommended actions to reduce that footprint and then those actions turn into ...
0
votes
0answers
42 views

A/B test in the moderated User Testing

Just wondering if it's common and practical to show our participants another version of our design to get their thoughts? My concern is validating version A without observing version B wouldn't be a ...
2
votes
3answers
112 views

How to make sure the user does not inadvertently dismiss a modal?

I'm working on a page editor where you have the ability to insert images from an external/third-party source. The library of images will be displayed in a modal that sits on top of the page editor. ...
0
votes
1answer
57 views

Is it ok for a button to open in a new tab?

We have an application that allows users to write posts/articles. Within this application, there are a couple features that require users to upgrade. I think it's reasonable for the upgrade button to ...
4
votes
3answers
281 views

Interviews aimed for a website redesign

When conducting user interviews for a existing website redesign, do you ask them questions regarding their pain points of using the current site or do ask questions regarding the sector itself? So for ...
2
votes
2answers
28 views

Usability Test Facilitating and Synthesis - how long does it take you to do? [closed]

We completed 6 usability tests last week. The last test was completed at the end of day on Thursday and the meeting to present findings was scheduled for noon on Monday. I felt like this wasn't enough ...
0
votes
1answer
80 views

Is this considered Formative or Summative Usability Study?

An A/B test done to introduce two new designs, version A and version B, collects three metrics, number of steps to reach page, System Usability Scale (SUS), and one question which uses Likert Scale. ...
2
votes
1answer
102 views

How are UX metrics mathematically statistically calculated? [closed]

I am new here on StackExchange. I am curious, since I working on something very UX-related. And I know that there do exist different metrics for measuring the outcome of UX. However, how are these ...
3
votes
1answer
79 views

Literature on how to design a notification sound?

A part of a thesis, I need to design a couple auditory notifications in a car. Something along the lines of "check tire pressure", which isn't a warning. I have written down some relatively vague ...
1
vote
3answers
75 views

Solutions for user testing during WFH?

It's been really tough trying to do user-testing through Zoom. Really struggling. Do any of you have any suggestions? Have you been facing similar problems? Any hacks? Thanks!
1
vote
2answers
63 views

Questionnaire for Small Sample Studies (5-7 users)

I am currently working on my thesis and am working on conducting an user research about chatbot experience with real users. Currently, I will test three different chatbot prototypes to test: (1) For ...
1
vote
2answers
107 views

Usability Testing with kids

I am currently studying Multimedia Design at Business Academy Aarhus, Denmark, and we are learning a lot about UX Design. I am working currently on a project about Usability testing with kids and I ...
2
votes
2answers
181 views

Black and white vs. coloured lo-fi testing

There's quite a trend I see for low fi prototypes to be made into a purposefully lower fidelity . That is filters to switch everything to cartoony fonts, make lines look crayoned in, and, most ...
1
vote
1answer
31 views

Is it effective to test color palettes and changes on old monitors?

Does anyone here test color palettes or changes on older monitors? Someone in one of our design review meetings suggested doing this, and curious as to the thoughts of fellow UX designers. In making ...
0
votes
1answer
32 views

Is this column view for answers viable in a Survey type format?

I have a query about a question type that I'm working on for a survey design. What I wanted to figure out was whether this type of question (see image below) was valid or not in terms of UX. How hard ...
6
votes
4answers
159 views

Is it ok to run usability tests with non-customers?

I'm a designer for a health tech startup that makes applications for orthopedic providers, and a recurring issue I have is extremely limited access to users for research and testing. Due in part to ...
3
votes
2answers
64 views

User testing, is it really necessary to do for each application in same domain

Just wanna start saying that hope everyone is safe and healthy. I have thought about user testing done for apps sharing the same domain to start the design improvement process. For example I have had ...
0
votes
1answer
91 views

Usability testing: what can be the best questions to ask a user to understand if they prefer infinite scroll vs pagination?

For example, unsplash.com has an infinite scroll. Let's say we want to change it to pagination. What can be the best questions to ask a user for a usability test?
3
votes
3answers
101 views

When do you choose quantitative research over qualitative research?

I want to know some of the discerning factors of a product that makes you choose quantitative over qualitative research and vise versa at any given time during a project.? Please elaborate when and ...
1
vote
3answers
83 views

How to do transitions between the tasks in a qualitative user test?

my personal issue with the practice of user testing is I struggle a bit with the transitions between the tasks. Of course, I ask dynamically with base questions as a foundation but when the moment has ...
1
vote
2answers
102 views

What would be the success criteria for user testing for 2FA authentication

i'm conducting a user testing session for a few prototypes. one of the prototypes of a feature i'll be testing is the 2 factor authentication. Compared to other features which have more of an ...
2
votes
1answer
77 views

Is it a no-go to restart a user test after few seconds?

would you say it is a no-go to restart a user test with a user after few seconds because you forgot to to tell him some essential information he need to know to solve the task? Because he already got ...
4
votes
3answers
177 views

best UX testing method for a nonprofit site?

I work for a nonprofit and have been learning about UX and its methodologies but am no means an expert. We have a website that probably needs revamping and we want to get a sense right now of what a ...
1
vote
2answers
46 views

Individual In-Depth Interviews vs Co-Designing Workshop

In my current project, we have scheduled a Usability Testing component using the Individual In-Depth Interviews (IDIs) method. Due to unforeseen circumstances, the project has to be delayed. I'm ...
4
votes
3answers
96 views

UX Research on users that cannot share screen

Can anyone give me any suggestions on how I can conduct a user research study with a participant who is unable to share his screen or have have it recorded? He has informed me that his computer was ...
2
votes
2answers
115 views

High fidelity prototypes, how complex and detailed they should be?

We are at the stage to test some of our high-end prototypes. Our client types are very different, from fashion to furniture retailers. So each client uses the tool in their way and also the list of ...
1
vote
1answer
49 views

How to test USSD flows?

I'm working on some USSD (Unstructured Supplementary Service Data) flows that basically helps health workers in remote communities without internet access to collect basic data (height, age, weight) ...
0
votes
3answers
60 views

User testing, simple flow testing

I am going to run a user testing for a bank in order to evaluate ''be our customer'' flow. Which starts with collecting basic information then connecting with a representative to finalise the ...
1
vote
1answer
144 views

Including UX designers in user research / testing processes - considerations

I have been asked previously to participate as user testing processes (formal and informal) and in the screening process the fact that I am also a UX designer doesn't seem to have been an exclusion ...
18
votes
6answers
4k views

How many test participants to 'prove' an issue?

Its often said that 5-10 usability testing participants is what you should aim for to identify the bulk of issues in a system. There's loads of research behind this. This is the right way to do ...
1
vote
1answer
78 views

Evaluating a search engine

I work for a medical association, and we maintain a member website with its own search function (not Google). The problem is our search is pretty lousy and pulls up a lot of results that may or may ...
2
votes
2answers
188 views

Selecting the right user testing method for mobile app

We have a mobile app for different platforms. And now we want to improve the UX and UI. Due to the security policy, we cannot install analytic tools. I'm thinking of options we have to measure our ...
2
votes
1answer
59 views

How do I treat an 'Incomplete' in a Usability study?

I conducted a usability test where a user is given a set of tasks and we score them based on task completion (completed with ease, completed with minor difficulty, completed with major difficulty, and ...

1
2 3 4 5
13