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Questions tagged [usability-testing]

a method of analyzing an interface by the standard principles of usability. For questions regarding whether to conduct a usability study or how to best go about testing.

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What is the role of a test user that you invited to test your app and how do you handle communication with them?

We have a bit of a quarrel in our team around this topic. Here is what happened without going into much detail: We are developing a new social network and are in the alpha stage right now. To test ...
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2answers
102 views

User testing, novice outperforms experts

Happy new year to all! Recently we are working on the findability of content elements by running tree testing. At the results, we encountered that novice users are better at finding correct options ...
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1answer
65 views

How do I show the selected items in an easier manner in this dropdown

I have a dropdown with checkboxes as items. HERE is the working example I let people select multiple options from this after they search for it One problem I notice is that it is not immediately ...
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1answer
49 views

Formative Usability Testing - Script

I'm running my first real usability test. I am doing this for an internal, enterprise application that will eventually be offered as a SasS. I've recruited a small user group which literally account ...
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1answer
53 views

Are eye tracking tools effective for user tests?

Eye tracking tools are very attractive to managers they are marketable and give the sense of cutting edge tech in designing our products etc.. Are there any studies regarding for how effective eye ...
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3answers
110 views

Should I trust user tests outside a controlled environment

Recently we started to do user tests for a new website we are launching. At first my boss was against user testing because 'reasons'*. After I conducted the first few tests we already identified a ...
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1answer
51 views

Do you get differentiated data from Google Optimize A/B test with multiple user targeting variables?

If you target test variations for your users with Google Optimize will you get differentiated values for those variations such as mobile, tablet, location and so on in one single A/B test, or we just ...
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4answers
78 views

How does the user recruitment process typically look like for user research & usability tests?

When you are working with an actual client to enhance the ux of their product, at the research stage of the project how do you recruit the users? In other words, let's say you start using a tool ...
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1answer
45 views

Where can a ux designer find data for a user persona or an empathy map when working on a fictional project for their portfolio?

When working on a fictional personal project that will only serve as a portfolio piece (i.e. briefbox projects), how can I find the appropriate data to create user personas? I want to emphasize my ...
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3answers
44 views

Do you need different set of user to test different platform of a product?

I am assigned to do usability test from a new bookstore website in mobile and desktop. Because of the limited resources, I need to be careful in recruiting participants to get the best result. So I ...
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2answers
62 views

Success and Failures of Alpha/Beta release

We have been building a new digital product (cross-platform mobile app) from the ground up and through the prototyping and development phases we have conducted user studies on the usability of the ...
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How do you prototype systems that are normally connected to Active Directory or other complex external systems?

I am working on a product that has a quite typical setup when it comes to enterprise software: it is usually connected to the Active Directory of the origanization and authenticates its users against ...
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1k views

How to explain the difference between user research and user testing to stakeholders?

I recommended conducting user research, but my client considers research and testing to be the same concepts. I am not sure how to explain the difference between research and testing in layman's words....
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3answers
66 views

User Testing for Long Term Use

I have a usability test coming up and I want to test to see if one user journey performs better than the other. It's for a task that you could do daily, ie; setting up calendar/reminder. Essentially ...
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2answers
85 views

How to best test different navigation titles

Does anyone have any experience testing navigation titles? I am having a hard time coming up with copy that is intuitive to the customer so that they know what the page encompasses before having to ...
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1answer
42 views

Usability evaluation methods: which was first?

Nielsen and Molich introduced the heuristic evaluation method in 1990, and it was reviewed by Nielsen until 1995, when he exposed his 10 Heuristics for User Interface Design that currently still are a ...
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1answer
49 views

Start each task of an usability test in the homepage of the system?

I need to do some usability tests but Im with a doubt. I have 5 tasks for the participants of the test execute in a system that has an administrative panel for users insert posts but also there is a ...
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Participant Criteria - User Testing Lab

We recently ran a user testing lab for our eCommerce mobile app. Part of the recruitment process for the participants is to make sure they don't work in any type of web based job role (digital ...
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4answers
164 views

How to evaluate tasks in a usability test?

I need to do a usability test with 5 participants +- for a system that is like a content mangagement system with crud operations and things like that. So for this I created 5 tasks and now Im with ...
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3answers
136 views

How do I know why people prefer our competitor's web site?

First let me explain the context: We have a web site that helps people to find jobs (e.g. https://www.careerbuilder.com/ https://www.glassdoor.com/index.htm ) In our country, there are some web ...
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0answers
53 views

Which ergonomic criteria would justify the behavior of redirecting the user to a 404 redirect page?

Assuming UX experts are familiar with the Bastien & Scarpin Ergonomics Criteria, How would you classify the behavior of user clicking in a link and being redirect to a 404 page? I'm struggling to ...
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3answers
7k views

UX in the wild vs UX observed

Recently I was lucky enough to sit right next to a user on the train who happened to be using one of the apps that I designed. Without disclosing this to them, I managed to observe how they use the ...
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1answer
90 views

Automation Testing for Mobile Web UI

Recently, I've set-up a device lab for my company and we would like to bring it further. I am looking to set-up an automation testing platform to simultaneously test on mobile web UI across multiple ...
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4answers
96 views

How do you stop learned behavior when testing very similar scenarios?

I am running some usability tests in the coming days. I have three options of one feature for a pretty simple and quick test. My concern is that because each of the options are very similar to each ...
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2answers
47 views

Minimum viable User Testing lab set up

My need is to set up a User Testing facility, which allows observers to watch the session. I do not want people to hover around the user, who then feels like a lab rat. My constraint is that I cannot ...
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1answer
74 views

How do I correctly count the number of clicks in a usability test?

I'm unsure how I should count the number of clicks in a usability test conducted with mockups. Say, for example, a user must complete the task of creating a new post. In this task the user will start ...
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4answers
230 views

Designing for users without meeting them

So recently I started my internship and the first thing I was told is that I probably won't meet with users (HR managers) nor do I get their feedback at least in the early stages of the design. I am ...
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2answers
105 views

Testing static screens vs. interactive prototype – Which is the most effective method via UserTesting.com?

I am in the process of revamping a form page which the users were finding it difficult to attempt. Consequently, I have developed a prototype with some click-through interactions which is consist of ...
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2answers
56 views

Doubt about usability test using paper mockups (Is necessary to inform the user the info he should introduce in each field?)

In a usability test using paper mockups for example in blog system where users can insert posts, edit posts, insert admins, edit admins, etc. If we have some use cases for the usability tests like: ...
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3answers
93 views

Quantitative testing on other peoples websites

I want to test other peoples sites, but I want to collect quantitative data, as opposed to qualitative data. For example, I'd like to test the time it takes a user to navigate to a product page once ...
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0answers
48 views

Executing the exploration phase of double diamond process

I'm a web designer working towards a transition into UX. I'm currently working on a side project to get my teeth into the ux and product design side of things. The project is a redesign of an ...
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1answer
67 views

User Test with Task Scenarios That Have Unachievable Goals?

I intend to do quantitative user tests of an existing tool and compare its usability performance to a new design that I'd propose. Let's say after doing user research I come up with task scenarios (...
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2answers
133 views

Best way to get feedback from a user on a product?

The development team and I recently completed a new feature that was requested by a VIP-user at our company. The product is not live yet, but still in development; my plan is to run the beta by the ...
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3answers
242 views

Usability Benchmarking and Rating - choosing an approach and rating scale

I’m conducting some UX benchmarking activities and am trying to compare various approaches, both at the individual task level, and activity (multi-task, overview) level. I’m not well versed in the ...
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125 views

How do you test accessibility with users when you only have prototypes?

I want to do some accessibility user testing, but don't have the built product yet. Much like usability testing i want to test as early as possible and as frequently as possible. Will a prototype, ...
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49 views

Design Thinking: User testing approaches

I am in the process of starting to facilitate design thinking workshop sessions and from past experience I feel fairly comfortable with each step except for the user testing phase. I realize this ...
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1answer
38 views

Google maps mousewheel scrolling [duplicate]

I was wondering if anyone would be able to advise on a debate my business partners and I are having... In the interest of fairness, I'm not going to say which side I am on, but I'd like to get some ...
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2answers
85 views

Different People Coding Data - Does that Invalidate the Results?

I have an intern who helps me code data and metrics I'm measuring from Qualitative Usability Testing sessions. However, we have a deadline and she has been out of the office more than I'd like or ...
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3answers
114 views

Best way to nudge stubborn usability testers?

Here's the situation - I'm at a new (for me) company and I'm running tests with some users of our product. Due to the nature of our product/users, we can't really recruit so much as we can ask the ...
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19 views

The best way to notify the user when our product has to open a link in a new tab, How not to make it look suspicious ? [duplicate]

When a user is filling out a form with some data including his website url, I will have to open this website url in a new tab. How to notify the user that we are doing so to collect some data that ...
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2answers
260 views

How can I validate website color scheme?

A friend of mine asked me to validate the color scheme of his revamped website. The color was chosen by (non-technical) top management and it doesn't follow a modern color scheme. Is there any way ...
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1answer
63 views

Usability Test - Boomerang Technique going wrong

I am doing a usability test very soon and I have some questions on how to make use of the 'boomerang' technique. As mentioned here, when users ask a question during the test about some task, for ...
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1answer
203 views

Mobile “Clear Search History” Best Practice

I'm building an iOS app. Within the app my users are searching for other users. The searched users kept and show in a "Search History" list when there is not input inside the Search Bar. When the ...
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2answers
64 views

Usability Task Involving Email Addresses

I am planning a usability test for a product and one of the product's main features is the capability to share a file with another user (Google Doc's sharing style). I wish to test this feature and as ...
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1answer
221 views

What is the minimum number of users i should do AB testing with to be effective?

Is testing with only 1000 user in AB testing, can give us a real data? or it will just be a waste of time?
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3answers
115 views

personal UX project.. edits, changes, mock ups.. is that it?

Total newbie to UX design here.. like TOTAL noob (as you’ll see from the upcoming question) I’m currently wrapping up a class on UX core and fundamentals and, naturally, am wanting to start up my ...
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2answers
125 views

Null value or Empty display

Firstly, I am not sure if this question is suitable for this community or not. I am working on creating a report table that is given to the user after compiling some data. Now in the table cell, I ...
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1answer
101 views

What is this type of search called? Is it secondary/in page search?

The topmost search is global search. In the image provided on top, I would like to know what is the second type of search called? Is it called secondary or in page search? Does it have any technical ...
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46 views

Mobile on-boarding - Single page instructions instead of multiple paging

I'm building a mobile app where the user needs to copy link from a different app and only than open my app. My app detect the link when the user open the app and than he proceeds using it. The steps ...
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2answers
348 views

Is this navigation user friendly [closed]

I am new to the community so sorry if you guys feel i am being naive. I am assigned a task to redesign an existing website that sells shopify plugins. The entire idea of the website revamp is to ...