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Questions tagged [usability-testing]

a method of analyzing an interface by the standard principles of usability. For questions regarding whether to conduct a usability study or how to best go about testing.

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58 views

Travel App - UX Feedback [on hold]

I am currently taking a UX course and am working on a personal project for the class. My idea is currently at the wireframe stage, and I would love to get some feedback on usability. For context, I am ...
1
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3answers
49 views

Recruiting from a specialized pool

We're trying to create a database of users that we can contact for our future UX needs. But the pool is small and specialized (doctors). Can you offer any advice for how to encourage sign-up from a ...
1
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1answer
25 views

User testing navigation with one or two groups

We want to test a set of five users to compare usability between our existing application navigation and our proposed next generation navigation. During the course of planning how we will do our ...
1
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2answers
101 views

How to find out whether users need an option?

I am in the process of making redesign proposals for a product. The current interface is quite rich on information and options (think of MS word). I want to get an idea on how important a certain ...
0
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1answer
31 views

How to test which CTAs prompt users to take specific actions

I'm experimenting with different messages/Calls-to-Action in our product to see which specific CTAs are most successful at prompting our users to take specific actions we want them to take. Besides ...
0
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2answers
44 views

Using the same participants

I ran 2 user testing with a 3 months gap between. In the first one, I've tested the current design and functionality of the app with 6 scenarios. The later one, I conducted the test with new design ...
14
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5answers
2k views

What to do if SUS scores contradict qualitative feedback?

TL;DR: qualitative data collected in a usability experiment seems to contradict the quantitative results of the SUS questionnaire. How can this discrepancy be reconciled? The following experiment is ...
0
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2answers
47 views

Keep Data Pure During On-site User Observation

I am going to be running small on-site user observations for UX research for a mobile application that uses voice. I have never conducted a user observation session, I've read a lot of articles on ...
1
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1answer
63 views

Customer confusion with jargon

I am working with customers in an app that helps them visualize where their products are in the order management process. Recently with some testing I discovered that the users were confused by the ...
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1answer
81 views

Eye Tracking on the cheap [closed]

Looking to give eye tracking a shot, to learn the order in which the content is viewed on a desktop page or a phone, as the user goes through a click-through prototype. Unless there's a better way, I'...
0
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1answer
69 views

Ideal length for an effective survey

Are there any articles or canonical data available for determining the ideal length of a survey? Trying to figure out what would be a sweet spot for the number of questions that can be in a survey. ...
2
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1answer
45 views

How to integrate video content into static screens for user testing?

My team is in the middle of designing an online course comprised of educational videos. We're almost ready to put the designs in front of our users for usability testing, but we're not sure how to ...
3
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2answers
198 views

Impact on website analytics caused by accessibility issues

An interesting result published on the WebAIM website shows that when it comes to WCAG Conformance for the the top 1,000,000 home pages : 97.8% of home pages had detectable WCAG 2 failures! These ...
2
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3answers
105 views

What metrics to track usability of a analytics dashboard? [closed]

I understand that with something like Amazon, you can track how long it takes for a person to complete their goal (ie. buy a product). But for something like an analytics dashboard, for example: ...
1
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2answers
84 views

Is it ok have to have two search bars on the same page? [duplicate]

I have two search boxes on the page. First one is the universal search in the main navigation bar and the other one to filter map pins based on location. What do you guys think? P.S I am unable to ...
1
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1answer
180 views

How to design simulation of a user interface for UX/UI evaluation? [closed]

I want to design to a simulation of a User Interface for usability testing, e.g. the User Interface of the Car showing speed, rpm, and other indications. I may want to stop the simulation after a set ...
3
votes
2answers
102 views

What is the role of a test user that you invited to test your app and how do you handle communication with them?

We have a bit of a quarrel in our team around this topic. Here is what happened without going into much detail: We are developing a new social network and are in the alpha stage right now. To test ...
0
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2answers
119 views

User testing, novice outperforms experts

Happy new year to all! Recently we are working on the findability of content elements by running tree testing. At the results, we encountered that novice users are better at finding correct options ...
3
votes
1answer
100 views

How do I show the selected items in an easier manner in this dropdown

I have a dropdown with checkboxes as items. HERE is the working example I let people select multiple options from this after they search for it One problem I notice is that it is not immediately ...
2
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1answer
70 views

Formative Usability Testing - Script

I'm running my first real usability test. I am doing this for an internal, enterprise application that will eventually be offered as a SasS. I've recruited a small user group which literally account ...
3
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1answer
63 views

Are eye tracking tools effective for user tests?

Eye tracking tools are very attractive to managers they are marketable and give the sense of cutting edge tech in designing our products etc.. Are there any studies regarding for how effective eye ...
4
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3answers
145 views

Should I trust user tests outside a controlled environment

Recently we started to do user tests for a new website we are launching. At first my boss was against user testing because 'reasons'*. After I conducted the first few tests we already identified a ...
1
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1answer
55 views

Do you get differentiated data from Google Optimize A/B test with multiple user targeting variables?

If you target test variations for your users with Google Optimize will you get differentiated values for those variations such as mobile, tablet, location and so on in one single A/B test, or we just ...
3
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4answers
101 views

How does the user recruitment process typically look like for user research & usability tests?

When you are working with an actual client to enhance the ux of their product, at the research stage of the project how do you recruit the users? In other words, let's say you start using a tool ...
1
vote
1answer
48 views

Where can a ux designer find data for a user persona or an empathy map when working on a fictional project for their portfolio?

When working on a fictional personal project that will only serve as a portfolio piece (i.e. briefbox projects), how can I find the appropriate data to create user personas? I want to emphasize my ...
1
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3answers
75 views

Do you need different set of user to test different platform of a product?

I am assigned to do usability test from a new bookstore website in mobile and desktop. Because of the limited resources, I need to be careful in recruiting participants to get the best result. So I ...
0
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2answers
91 views

Success and Failures of Alpha/Beta release

We have been building a new digital product (cross-platform mobile app) from the ground up and through the prototyping and development phases we have conducted user studies on the usability of the ...
1
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0answers
26 views

How do you prototype systems that are normally connected to Active Directory or other complex external systems?

I am working on a product that has a quite typical setup when it comes to enterprise software: it is usually connected to the Active Directory of the origanization and authenticates its users against ...
11
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10answers
2k views

How to explain the difference between user research and user testing to stakeholders?

I recommended conducting user research, but my client considers research and testing to be the same concepts. I am not sure how to explain the difference between research and testing in layman's words....
3
votes
3answers
74 views

User Testing for Long Term Use

I have a usability test coming up and I want to test to see if one user journey performs better than the other. It's for a task that you could do daily, ie; setting up calendar/reminder. Essentially ...
1
vote
2answers
213 views

How to best test different navigation titles

Does anyone have any experience testing navigation titles? I am having a hard time coming up with copy that is intuitive to the customer so that they know what the page encompasses before having to ...
2
votes
1answer
45 views

Usability evaluation methods: which was first?

Nielsen and Molich introduced the heuristic evaluation method in 1990, and it was reviewed by Nielsen until 1995, when he exposed his 10 Heuristics for User Interface Design that currently still are a ...
0
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1answer
49 views

Start each task of an usability test in the homepage of the system?

I need to do some usability tests but Im with a doubt. I have 5 tasks for the participants of the test execute in a system that has an administrative panel for users insert posts but also there is a ...
0
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0answers
26 views

Participant Criteria - User Testing Lab

We recently ran a user testing lab for our eCommerce mobile app. Part of the recruitment process for the participants is to make sure they don't work in any type of web based job role (digital ...
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4answers
361 views

How to evaluate tasks in a usability test?

I need to do a usability test with 5 participants +- for a system that is like a content mangagement system with crud operations and things like that. So for this I created 5 tasks and now Im with ...
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3answers
137 views

How do I know why people prefer our competitor's web site?

First let me explain the context: We have a web site that helps people to find jobs (e.g. https://www.careerbuilder.com/ https://www.glassdoor.com/index.htm ) In our country, there are some web ...
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0answers
57 views

Which ergonomic criteria would justify the behavior of redirecting the user to a 404 redirect page?

Assuming UX experts are familiar with the Bastien & Scarpin Ergonomics Criteria, How would you classify the behavior of user clicking in a link and being redirect to a 404 page? I'm struggling to ...
59
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3answers
7k views

UX in the wild vs UX observed

Recently I was lucky enough to sit right next to a user on the train who happened to be using one of the apps that I designed. Without disclosing this to them, I managed to observe how they use the ...
0
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1answer
101 views

Automation Testing for Mobile Web UI

Recently, I've set-up a device lab for my company and we would like to bring it further. I am looking to set-up an automation testing platform to simultaneously test on mobile web UI across multiple ...
3
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4answers
98 views

How do you stop learned behavior when testing very similar scenarios?

I am running some usability tests in the coming days. I have three options of one feature for a pretty simple and quick test. My concern is that because each of the options are very similar to each ...
2
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2answers
47 views

Minimum viable User Testing lab set up

My need is to set up a User Testing facility, which allows observers to watch the session. I do not want people to hover around the user, who then feels like a lab rat. My constraint is that I cannot ...
0
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1answer
85 views

How do I correctly count the number of clicks in a usability test?

I'm unsure how I should count the number of clicks in a usability test conducted with mockups. Say, for example, a user must complete the task of creating a new post. In this task the user will start ...
6
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4answers
235 views

Designing for users without meeting them

So recently I started my internship and the first thing I was told is that I probably won't meet with users (HR managers) nor do I get their feedback at least in the early stages of the design. I am ...
2
votes
2answers
123 views

Testing static screens vs. interactive prototype – Which is the most effective method via UserTesting.com?

I am in the process of revamping a form page which the users were finding it difficult to attempt. Consequently, I have developed a prototype with some click-through interactions which is consist of ...
3
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2answers
58 views

Doubt about usability test using paper mockups (Is necessary to inform the user the info he should introduce in each field?)

In a usability test using paper mockups for example in blog system where users can insert posts, edit posts, insert admins, edit admins, etc. If we have some use cases for the usability tests like: ...
0
votes
3answers
98 views

Quantitative testing on other peoples websites

I want to test other peoples sites, but I want to collect quantitative data, as opposed to qualitative data. For example, I'd like to test the time it takes a user to navigate to a product page once ...
0
votes
1answer
73 views

User Test with Task Scenarios That Have Unachievable Goals?

I intend to do quantitative user tests of an existing tool and compare its usability performance to a new design that I'd propose. Let's say after doing user research I come up with task scenarios (...
5
votes
2answers
140 views

Best way to get feedback from a user on a product?

The development team and I recently completed a new feature that was requested by a VIP-user at our company. The product is not live yet, but still in development; my plan is to run the beta by the ...
2
votes
3answers
395 views

Usability Benchmarking and Rating - choosing an approach and rating scale

I’m conducting some UX benchmarking activities and am trying to compare various approaches, both at the individual task level, and activity (multi-task, overview) level. I’m not well versed in the ...
2
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2answers
164 views

How do you test accessibility with users when you only have prototypes?

I want to do some accessibility user testing, but don't have the built product yet. Much like usability testing i want to test as early as possible and as frequently as possible. Will a prototype, ...