Questions tagged [usability-testing]

a method of analyzing an interface by the standard principles of usability. For questions regarding whether to conduct a usability study or how to best go about testing.

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53 views

How many prototypes for user testing?

I was wondering what is the best approach to structuring my prototype? Is it better to have one individual prototype for each scenario/task you are asking the user to complete in testing, so for each ...
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Asking test participants to "Imagine you're from X location"

I'm user-testing a webpage for a client. The client is a college, and the type of page they want to test is location-specific because it's one of a group of pages that focus on each of their campuses ...
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How to get insights from a usability test?

I am new in the UX world, as practice I have conducted a usability test, but I am having problems when identifying insights. I have used an Affinity Diagram to organize my observations and come un ...
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What is the best approach in structuring user testing for a task list design?

When using my new task list design, the user will need to complete 5 individual nest steps to complete their account. I want to evaluate in my user testing how successful the user will complete these ...
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66 views

How to interpret a qualitative user testing feedback?

I recently did a virtual shop-along on an e-commerce site. I observed users using the site and asked questions along the way. I was able to gather a lot of good insights. All seemed good, except for ...
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68 views

Reviewing the UI design to see if there is anything forgotten

I wonder if there is a some kind of guideline and/or a detailed analysis of an application to be sure everything works fine and help me to see what I have forgotten to design? The guideline/analysis I ...
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82 views

Defining profit value in usability testing

Question: Is there a method of defining potential profit value or loss on visual design tests? Background: I was recently asked how to quantify a profit value or loss based on a set of tests for ...
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177 views

Back button fatigue

Let's say I have two pages, a list of products "Product List" and the "Product Page" itself. When I click on a product (e.g. a phone) I'd like to explore its variations (e.g. ...
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Is it allowed for participants to change their previous answers after doing multiple test sessions (with the SUS questionnaire)?

I have the following scenario: I am using the System Usability Scale Questionnaire Three conditions that should each be tested for usability - basically three different types of interactions to ...
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Unmoderated Usability Study

I am a UX/UI design student and I want to do unmoderated usability studies but I can't find any platform to do it properly. I started to build my whole usability test on Maze, which was perfect for me ...
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1k views

Should wireframes be tested?

I've seen some mentioning in recent times that user testing wireframes is best practice. Obviously testing as early as possible is something to pursue and a wire frame is a lot easier to make than a ...
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How many Empathy maps do I need to make?

I am currently working on a project. I took interviews of 10 people so far and created one user persona based on those ten people. Now question is, how many empathy maps am I allow to create? do I ...
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How to do proper research with minors (teens)?

I've just joined a new company that the main user base is made of 13-17yo students from all across the world. It's the first time I have to deal with the legal aspect and parent permission to do UX ...
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1answer
66 views

What is the difference between UX testing and usability testing?

What is the difference between UX testing and usability testing? For example Wikipedia simply redirects "UX testing" to "Usability testing" (as of 2021-10-18) While for example ...
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138 views

designing a usability test for a homepage that nobody visits

I'm tasked with planning a usability test for a health information website's homepage (think WebMD but more of a public service/encyclopedic website - not commercial, not for profit). Emphasis on ...
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1answer
131 views

Usability testing dashboard

I want to usability test the current dashboard before I start any designs to understand how current users are using it and what are their pain points. In the past when I have done such testing I have ...
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52 views

How to let an existing user buy a subscription without signing in?

How can an existing user continue buying a subscription using the same email ID without signing in? I have made the new user to create a password at the end of the checkout/purchasing the subscription....
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3answers
122 views

Outliers in Usability Testing and what to do with those findings?

I'm designing an edTech product and conducted a usability test with 5 students using interactive wireframes. One student, who had been identified during recruitment as having a learning disability, ...
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UX & usability research as task based testing?

is task based testing a good way to gather user's opinions and research UX and usability of app? By task based testing I mean we have app for certain type of users, so we gather few people that fit in ...
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Are remote preference tests (A vs. B) always flawed because of learning effect?

Currently doing UX testing on low budget. We have prototypes in Figma and user tests in Maze. Now one of the main goals is to compare two versions of a feature. The problem? All the remote testing ...
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Aside from going into bootcamps, what’s another way to build case studies? I have a few ideas but I’m not sure how to build it without a main guide?

So as a context: I've already done a bootcamp last year but in that bootcamp, we didn't make a lot of case studies. Just one. I need more but I'm not sure how I'm going to recruit participants into ...
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2answers
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For a list of 10+ cards, Should I use a CTA button on each card for a better conversion rate?

Should I use a CTA button on each card for a shortcut knowing that I have cards feed layout pagination for more than 10 cards? For example if I have a projects feed inside a freelancing app here're ...
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3answers
145 views

What are all the usability evaluation methods?

So I was reading several articles about usability evaluation methods and when I discovered that methods like cardsorting or treetesting ARE usability evaluation methods I got super confused. Specially ...
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1answer
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How to test an onboarding?

I have to test an onboarding, and I'm pretty blocked because I'm running out of ideas for tasks for the testing. It's an onboarding of 12 steps showing the product and showing step by step how to use ...
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Log in before confirming a transaction

My team and I are building a self-service web portal that allows users to make the transaction as they would in person at a bank...first, when the users visit the web portal they process the ...
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AB test of image gallery on search results

Product description Any kind of ecommerce site or marketplace where the primary user flow is: A search page where the user searches / filters to find products that the user wants to buy with many ...
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1answer
150 views

Best practices for System Usability Scale (SUS) Scoring

My UX team has always utilized SUS Scoring after our usability tests. We work with Student Information System Software and after testing a new feature, we follow up with a SUS Scoring survey. The ...
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1answer
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Tree testing during a redesign - which answers are correct?

I'm working with another UX person on reorganizing the information architecture for a large website. The IA work may eventually lead to a complete redesign of the website and will certainly impact ...
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241 views

Running usability tests with the same people that have passed it previously

I will be doing the second testing soon. The question is: Is it possible to invite to the second testing those people who passed the first testing?
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1answer
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Testing the experience of entering sensitive information

I would like to understand any applicable methods for testing the user experience when entering sensitive financial information, specifically as part of usability testing with interactive prototypes. ...
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1answer
62 views

Suggested number of groups in open card sorting

I'm going to use OptimalWorkshop for conduct an open card sorting exercises (unmoderated) with about 35 cards. I will recruit about 40 participants. Do I need to constrain the number of groupings ...
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1answer
60 views

Is there any value in a post user testing questionnaire considering the sample sizes being small?

I worked at company that after user testing sessions got users to complete a post testing questionnaire. The questionnaire tended to ask user for an NPS score, answer SUS (usability) questions and the ...
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2answers
92 views

Referring to a prototype in a remote user test

I'm preparing a user test that will be run remotely. After letting the user try out the prototype there would be a set of questions. I'm curious when referring to the prototype the participant just ...
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Usertesting from a distance... with old hardware

A large group of our clients uses old hardware to buy our products online. They like our webshop and want to help improve their experience. So when we want to do usertesting we try to visit them, it's ...
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How do you know what to test at the right time on a product?

You have a hypothesis of a new feature that would improve x on your product and you don't have any data backing up your decision as this feature is new territory. How do you know this hypothesis is ...
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1answer
54 views

A/B Usability Testing Technique Format?

I'm currently preparing a usability test for a module interface I'm designing and I want to be able to structure the test to ensure the best results. Currently, there are 3 versions of the interface, ...
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1answer
52 views

Scroll v/s tab-based layout within an app - Is there evidence that tabs work better?

So, I am working on a climate change app wherein people can view and compare their carbon footprint. We need to showcase recommended actions to reduce that footprint and then those actions turn into ...
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3answers
144 views

How to make sure the user does not inadvertently dismiss a modal?

I'm working on a page editor where you have the ability to insert images from an external/third-party source. The library of images will be displayed in a modal that sits on top of the page editor. ...
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1answer
80 views

Is it ok for a button to open in a new tab?

We have an application that allows users to write posts/articles. Within this application, there are a couple features that require users to upgrade. I think it's reasonable for the upgrade button to ...
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380 views

Interviews aimed for a website redesign

When conducting user interviews for a existing website redesign, do you ask them questions regarding their pain points of using the current site or do ask questions regarding the sector itself? So for ...
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2answers
49 views

Usability Test Facilitating and Synthesis - how long does it take you to do? [closed]

We completed 6 usability tests last week. The last test was completed at the end of day on Thursday and the meeting to present findings was scheduled for noon on Monday. I felt like this wasn't enough ...
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1answer
91 views

Is this considered Formative or Summative Usability Study?

An A/B test done to introduce two new designs, version A and version B, collects three metrics, number of steps to reach page, System Usability Scale (SUS), and one question which uses Likert Scale. ...
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1answer
106 views

How are UX metrics mathematically statistically calculated? [closed]

I am new here on StackExchange. I am curious, since I working on something very UX-related. And I know that there do exist different metrics for measuring the outcome of UX. However, how are these ...
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1answer
92 views

Literature on how to design a notification sound?

A part of a thesis, I need to design a couple auditory notifications in a car. Something along the lines of "check tire pressure", which isn't a warning. I have written down some relatively vague ...
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3answers
80 views

Solutions for user testing during WFH?

It's been really tough trying to do user-testing through Zoom. Really struggling. Do any of you have any suggestions? Have you been facing similar problems? Any hacks? Thanks!
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Questionnaire for Small Sample Studies (5-7 users)

I am currently working on my thesis and am working on conducting an user research about chatbot experience with real users. Currently, I will test three different chatbot prototypes to test: (1) For ...
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2answers
125 views

Usability Testing with kids

I am currently studying Multimedia Design at Business Academy Aarhus, Denmark, and we are learning a lot about UX Design. I am working currently on a project about Usability testing with kids and I ...
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2answers
382 views

Black and white vs. coloured lo-fi testing

There's quite a trend I see for low fi prototypes to be made into a purposefully lower fidelity . That is filters to switch everything to cartoony fonts, make lines look crayoned in, and, most ...
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1answer
37 views

Is it effective to test color palettes and changes on old monitors?

Does anyone here test color palettes or changes on older monitors? Someone in one of our design review meetings suggested doing this, and curious as to the thoughts of fellow UX designers. In making ...
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Is this column view for answers viable in a Survey type format?

I have a query about a question type that I'm working on for a survey design. What I wanted to figure out was whether this type of question (see image below) was valid or not in terms of UX. How hard ...

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