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Questions tagged [user-research]

Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

1
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3answers
42 views

Recruiting from a specialized pool

We're trying to create a database of users that we can contact for our future UX needs. But the pool is small and specialized (doctors). Can you offer any advice for how to encourage sign-up from a ...
4
votes
2answers
89 views

Kano Model and Faster Horses

I should probably mention one thing before I start: When judging if a solution is "right", I rather believe in seeing people's actual behaviour than asking them about it. Now let's move on to the ...
-1
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0answers
27 views

researching on user behaviors in social media in the filed of HCI

I know HCI is a diverse field specially in graduate level and I'm planning for graduate schools and looking for a good research topic in HCI field but as everyone is talking about design aspect of HCI,...
1
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1answer
25 views

User testing navigation with one or two groups

We want to test a set of five users to compare usability between our existing application navigation and our proposed next generation navigation. During the course of planning how we will do our ...
0
votes
1answer
28 views

How to test which CTAs prompt users to take specific actions

I'm experimenting with different messages/Calls-to-Action in our product to see which specific CTAs are most successful at prompting our users to take specific actions we want them to take. Besides ...
0
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0answers
32 views

Cost-benefits of remote research

I think it can be pretty safely agreed that in-person research is better than remote research. It should also be fairly clear however that remote research is usually cheaper than in-person research. ...
-1
votes
1answer
152 views

How can I do user research with a database of 100,000 users? [closed]

How could I start doing user research with such a large database? The techniques that I want to occupy are: Focus Group Interviews Contextual Immersion My doubt is how to start working with a ...
1
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2answers
90 views

Hiring overseas UX profesional to aid our product design process

For example, you have a product that has been run in a specific country then your CEO wants you to expand the market to another country with a different culture and language. Do you think it's wise to ...
0
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2answers
47 views

Keep Data Pure During On-site User Observation

I am going to be running small on-site user observations for UX research for a mobile application that uses voice. I have never conducted a user observation session, I've read a lot of articles on ...
1
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0answers
28 views

Reports/research about legalese texts

I'm looking for any reports or user researches done related to legalese text in software. Apart from curiosity I'm mostly trying to find efficient methods for showing EULA (minimizing confusion for ...
0
votes
1answer
33 views

researching search behaviour

I'm going to be carrying out research into how to rebuild a search engine from scratch for a large University data base. Existing search is slow and cumbersome. I'll be researching user needs that ...
1
vote
1answer
27 views

Inferences you can make about users leveraging footer navigation vs main nav?

I am using FullStory to study some user behavior on some client sites and have noticed a trend in a few client sites where users will opt to use the links in the footer navigation over the main menu. ...
5
votes
2answers
144 views

How does the 27 character wide search box recommended length apply to Asian languages and Russian?

I work for a multinational company. We have a global site, and individual country sites. I am trying to set a width for the search box that will accommodate all of our sites and languages. We've got ...
0
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1answer
77 views

Tone of Voice when speaking to audience [closed]

Working on a new homepage for my site and my primary audience is developers. In my title I was planning on using something like... Helping </developers> achieve their potential The markup ...
-1
votes
2answers
81 views

Making up user audience?

I understand that, for someone who’s just starting to put together a portfolio without any “real” projects under his belt, made up projects and scenarios are acceptable pieces of work to include. ...
0
votes
0answers
15 views

Ethnography done solo and with stakeholders

How might I best conduct ethnographic research done solo or with stakeholders (without the support from another trained professional) so I capture the highest quantity and quality of information ...
-4
votes
1answer
81 views

Eye Tracking on the cheap [closed]

Looking to give eye tracking a shot, to learn the order in which the content is viewed on a desktop page or a phone, as the user goes through a click-through prototype. Unless there's a better way, I'...
0
votes
2answers
80 views

What are the best ways on a sub-500 budget to test for mobile accessibility?

I am familiar with website accessibility at least in terms of WCAG 2.0, Section 508, etc. But I am currently designing a mobile app (cross-platform using React Native tools) and there does not seem to ...
4
votes
7answers
292 views

User Research: Checkout redesign

I work at a retail company and am about to start a redesign project - I'll be looking at checkout process. I don't have any personas in place and the company doesn't have the money to invest on this. ...
2
votes
2answers
75 views

How to identify patterns from users survey comments

I have conducted an online survey where 1500 users participated. They have their opinions and comments about particular problems. I am trying to consolidate all their opinions & pulling out ...
3
votes
2answers
55 views

New Features and minimum amount of users

Sometimes it happens that product owner says that he wants a new feature to be added to our information system and he wants it because our users want it. But the real situation is that 1 or maybe 2 ...
2
votes
4answers
143 views

Are icons in business software helpful?

me and my team are working on a re-design for an internal software, that people within our customer service do use to track shipments in real-time. I am thinking about a way to efficiently show ...
1
vote
2answers
94 views

How can I survey the customers of my clients?

We're a SaaS company providing web and mobile apps for our clients. Their customers use our product, but they don't know we exist as a company. Now that I'm on board as a designer; I would like their ...
1
vote
1answer
118 views

How to handle large filter options

I'm working on a gaming website project where users go through large amounts of data and search results. on a search page users can filter through historical platforms. The problem is that there are ...
0
votes
1answer
54 views

Studies on item selection behaviour? [closed]

I was wondering if there have been studies on the best practices for the behaviour of a card on selection. I'm in a disagreement with my frontend colleagues that on selection, a card should disappear ...
2
votes
3answers
187 views

User stories—how do I validate them with actual research?

My PM has a list of user stories. We want to find out if they're "true"—basically, if these user stories have evidence to support them, or not. We're already pulling usage data. I'm also going to ...
1
vote
1answer
177 views

How to design simulation of a user interface for UX/UI evaluation? [closed]

I want to design to a simulation of a User Interface for usability testing, e.g. the User Interface of the Car showing speed, rpm, and other indications. I may want to stop the simulation after a set ...
3
votes
2answers
102 views

What is the role of a test user that you invited to test your app and how do you handle communication with them?

We have a bit of a quarrel in our team around this topic. Here is what happened without going into much detail: We are developing a new social network and are in the alpha stage right now. To test ...
1
vote
1answer
120 views

What are some advanced techniques of UX Competitor Analysis?

What are some advanced techniques of UX Competitor Analysis and what is the number of competitors that must be analyzed to have relevant results and get enough data to create a solid product? Also, ...
0
votes
0answers
19 views

How do you come up with research objectives for an exploratory study?

Context: There is a very high level area of study 'E-commerce' and the brief says that I am supposed to redefine the UX. How do I identify key areas of focus for the research?
2
votes
4answers
65 views

How to best group interview subjects into “roles” for persona creation?

I’m a designer at a health tech start-up, and I’m currently working on a project to design a Telehealth platform to educate pre-op orthopedic patients, so that they don’t have to attend the requisite ...
1
vote
2answers
211 views

What to do when you disagree with UI designer?

I have a little question, I am a full UX Designer, I don't do UI in my company. However, I have a regular problem when I am making user interviews then wireframes. The UI designers of my company said "...
3
votes
1answer
54 views

Correct pattern to select while able to search

Situation: We have a list of items, which can be multi-selected. However, we can also have a search field which allows us to filter the list. Problem: Let's say I have a huge list of items. I ...
0
votes
1answer
52 views

Can we display Cost, Clicks and Impression all together in a 2-D graph? [closed]

I feel cost is a different metric than clicks and impressions. How do I show this for multiple channels say fb, instagram, youtube etc all together? Please help.
-2
votes
1answer
101 views

Best practice when doing user research with surveys?

Could you suggest best practice when doing user reasearch with surveys with open questions? Context a web page has (unexpectedly) a lot of visitors we know nothing about. This page is not listed in ...
1
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0answers
40 views

Customer Needs Prioritization

I'm trying to uncover best practices for prioritizing customer needs and opportunities. So, the team defines customer research questions then comes back with a lot of data. These can be distilled ...
2
votes
1answer
70 views

Formative Usability Testing - Script

I'm running my first real usability test. I am doing this for an internal, enterprise application that will eventually be offered as a SasS. I've recruited a small user group which literally account ...
0
votes
1answer
174 views

What questions to ask in user interview to create better empathy map?

After an exhausted research in the topic of Empathy Map, I understand the critical parts of the most famous maps like 4 quadrants, and Xplaner(gamestorming book) v 1.0 and 2.0 types. They are met on ...
0
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0answers
60 views

Asking for demographic and screening question at the end of the survey - benefits outweigh risks?

I recently completed a survey in which the demographic questions were asked at the end instead of the beginning. I assume that this is because there are no specific screening questions for the purpose ...
2
votes
1answer
87 views

When do we use prescriptive vs descriptive models?

In Design Methodology we can use descriptive models such as hierarchical task analysis, prescriptive models such as user stories ...To capture and understand the context of use as well as the ...
0
votes
2answers
83 views

Best response from calculator for uncomputable expression

What should be the best response from a calculator or computer algebra system when it can't evaluate given expression ? Some examples: LibreCalc : =😁÷🤣 → Err:501 Ubuntu Calculator : 😁÷🤣 ...
4
votes
3answers
145 views

Should I trust user tests outside a controlled environment

Recently we started to do user tests for a new website we are launching. At first my boss was against user testing because 'reasons'*. After I conducted the first few tests we already identified a ...
3
votes
4answers
101 views

How does the user recruitment process typically look like for user research & usability tests?

When you are working with an actual client to enhance the ux of their product, at the research stage of the project how do you recruit the users? In other words, let's say you start using a tool ...
1
vote
1answer
48 views

Where can a ux designer find data for a user persona or an empathy map when working on a fictional project for their portfolio?

When working on a fictional personal project that will only serve as a portfolio piece (i.e. briefbox projects), how can I find the appropriate data to create user personas? I want to emphasize my ...
1
vote
1answer
45 views

How common is it for a user to report that they're having a problem?

Let's say that I have a website that has a large usability problem, like videos that were once available to watch are now buried under some hard to find links and buttons. Is there any data that ...
-1
votes
1answer
78 views

Where to start when I'm the solo product designer in the company? [closed]

to rephrase my question from earlier. In my current job, we don't have specific colors, font styles or grid to use yet and we didn't agree on a budget for rebranding yet as we will hire a design to do ...
6
votes
3answers
3k views

Should we ask users what they want? [closed]

We are taking users opinion as shown in the image. Is it fine asking users if they would like to use voice search or not?
2
votes
1answer
34 views

Task success — How do we establish how much to deduct from the total TPI (task performance indicator) when measuring the success score of a task?

Does anyone have experience in measuring task success with a TPI score? As an example I can give measuring task success on a travel website and example tasks would be: Search for a holiday ...
0
votes
1answer
105 views

Whats more obtrusive during a user interview, an audio recorder or a colleague taking notes. [closed]

From experience, which has caused more of a barrier to a candiadate feeling relaxed or giving an acurate detailed answer?
2
votes
6answers
247 views

How can I convince stakeholders and management that I need a user research focus group?

Background info on the company: I'm the only User Experience Designer at a start-up-size company that has been around for 20 years. It's only been in the last few years that they've even created a ...