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Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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17 views

How to monitor time it takes a user to enter data into a input text field?

Is there any tool that does this? or should i implement it from the code?
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4answers
49 views

How does the user recruitment process typically look like for user research & usability tests?

When you are working with an actual client to enhance the ux of their product, at the research stage of the project how do you recruit the users? In other words, let's say you start using a tool ...
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1answer
27 views

Where can a ux designer find data for a user persona or an empathy map when working on a fictional project for their portfolio?

When working on a fictional personal project that will only serve as a portfolio piece (i.e. briefbox projects), how can I find the appropriate data to create user personas? I want to emphasize my ...
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1answer
39 views

How common is it for a user to report that they're having a problem?

Let's say that I have a website that has a large usability problem, like videos that were once available to watch are now buried under some hard to find links and buttons. Is there any data that ...
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1answer
25 views

Where to start when I'm the solo product designer in the company? [closed]

I just got hired as the solo product designer in the startup. The logo and the whole brand need to change but that will take time and also we will hire an agency for the branding and the marketing ...
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3answers
3k views

Should we ask users what they want? [on hold]

We are taking users opinion as shown in the image. Is it fine asking users if they would like to use voice search or not?
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0answers
21 views

Tools for Remote Usability Testing on Physical Products? [closed]

I've been searching the web for remote usability testing tools for physical products but I've never encountered one. Is there actually a tool to support remote usability testing for physical products?
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1answer
30 views

Task success — How do we establish how much to deduct from the total TPI (task performance indicator) when measuring the success score of a task?

Does anyone have experience in measuring task success with a TPI score? As an example I can give measuring task success on a travel website and example tasks would be: Search for a holiday ...
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1answer
96 views

Whats more obtrusive during a user interview, an audio recorder or a colleague taking notes. [closed]

From experience, which has caused more of a barrier to a candiadate feeling relaxed or giving an acurate detailed answer?
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3answers
66 views

How can I convince stakeholders and management that I need a user research focus group?

Background info on the company: I'm the only User Experience Designer at a start-up-size company that has been around for 20 years. It's only been in the last few years that they've even created a ...
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0answers
17 views

Are there any case studies using Sinus-Milieus in product development?

Currently, I am exploring how to use the research insights from the Sinus-Milieus institute in the discovery phase of the development of a news media product. These insights are all about "groups of ...
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10answers
1k views

How to explain the difference between user research and user testing to stakeholders?

I recommended conducting user research, but my client considers research and testing to be the same concepts. I am not sure how to explain the difference between research and testing in layman's words....
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1answer
151 views

Age group dilemma in surveys

So I'm new to research and I started a survey to understand users a bit more. After doing a HotJar Poll/ Email Survey on one of the sites I'm managing I'm getting 55+ as an age group for the majority ...
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1answer
74 views

Best way to organize search form interface?

I have tab in my application where users can search Accounts. Account table has two different type of accounts, User and Staff type. User type is one that have username, password, etc. Staff only ...
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0answers
49 views

Are there studies on scanning patterns for dual/multiple screens?

There are well known scanning patterns (such as F and Z scanning for websites that have been around for some time), but my assumption is that these have been built up over the years from research on ...
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1answer
42 views

How to conduct remote unmoderated user testing on living room devices such as FireTV, Playstation, and Roku?

I'm wondering if there is a better way other than asking users to point a camera at their TV screen and try out some tasks while recording. Maybe mirror the TV screen to a computer and capture the ...
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1answer
54 views

Start time and end time relating to the start of an event and end of an event

I'm trying to figure out what the best design format will be for an event selection tool. Issue: The start time is strictly related to the start date of the event (Example, July 30th, 2018 at 3:00pm)...
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0answers
21 views

Participant Criteria - User Testing Lab

We recently ran a user testing lab for our eCommerce mobile app. Part of the recruitment process for the participants is to make sure they don't work in any type of web based job role (digital ...
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1answer
66 views

Interview methods for user needs phase

I'm designing a workforce training project and am in the process of collecting the initial user feedback. While I'm an experienced survey designer and data scientist, I'm new to user experience and ...
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3answers
136 views

How do I know why people prefer our competitor's web site?

First let me explain the context: We have a web site that helps people to find jobs (e.g. https://www.careerbuilder.com/ https://www.glassdoor.com/index.htm ) In our country, there are some web ...
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4answers
155 views

Where do users most often expect the submit button on a form to be?

Has research been done on where the most "expected" location for the submit or primary action button would be in a form? I'd clearly assume at the bottom of the form, but what about it's alignment? is ...
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2answers
88 views

Is Displaying Restaurant Menu Prices A UX/Accessibility Matter?

I am working with a high-class hotel that owns a number of restaurant venues. I have been trying to do some research, but am coming up short with results to back the idea that exposed restaurant menu ...
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2answers
101 views

Design Sprint - Sample SIze

I'm a big fan of Design Sprints, especially of their value to efficiently align a team on the problem and proposed hypothesis/solution. There's one aspect with which I've always struggled: testing. ...
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0answers
21 views

Running Qualitative user research on Marketing Creatives

as an e-commerce company, it's common for creatives for marketing campaigns success to be measured in terms of numbers. e.g. based on click-through rates and conversion rates. however, just numbers ...
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1answer
40 views

Research Project Planning - Time estimates for various research methods and phases

Are there any suggested rough estimates for how long user research methods and phases of research planing, execution, and analysis take? I'm trying to get better at project management and planning ...
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1answer
42 views

Saving Video on Mobile - Hide or Show Video while saving it?

Quick and short question. I'm building iOS Video Editor app. Within the Video Edit Screen I'm placing a "Save button" so the user can press Save quickly. Do you think: 1) I should place the "...
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27 views

Do you need a security clearance to conduct contextual inquiries?

To my understanding, a contextual inquiry is conducted in the natural environment of the participant. So for example, if my participant works in an occupation that holds sensititve/proprietary ...
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2answers
42 views

Minimum image size for scanning/recognizing faces in a list?

Is there a standard minimum size for pictures of faces to be scannable/recognizable in a list? Scanning a contact list, for example.
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1answer
62 views

User testing of multi dimensional information architecture

i'm working on a project where I have to test an information architecture. This kind of IA is multidimensional. So you can access to the same content through several path. Each content is tagged with ...
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1answer
41 views

Search: Same Phrase. Many Alternative meanings [closed]

Is there a way/tool/ search engine that would allow me to search for multiple variations of the same phrase at the same time? For example, I want to search for "revealing his true belief". But I also ...
5
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2answers
80 views

What are the good practices of maintaining feedback from customer support?

In our company we have customer support who deal a lot with users, onboarding, talking, following up and etc. They have a lot of different feedback and insights directly from the users. What methods ...
2
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2answers
46 views

Minimum viable User Testing lab set up

My need is to set up a User Testing facility, which allows observers to watch the session. I do not want people to hover around the user, who then feels like a lab rat. My constraint is that I cannot ...
0
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3answers
99 views

Customer journey map: How to test with customers?

I am currently mapping the customer journey for the company I work for. We have visualized the journey based on internal knowledge and experience with our customers. Now I would like to test what we'...
6
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4answers
227 views

Designing for users without meeting them

So recently I started my internship and the first thing I was told is that I probably won't meet with users (HR managers) nor do I get their feedback at least in the early stages of the design. I am ...
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1answer
87 views

Users' attention to minimized video

We do know autoplaying videos is bad. When users arrive at a webpage, they don’t appreciate being surprised by video or audio content that begins playing without their consent. Video, and the ...
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2answers
50 views

Best way to ask a question about how users got to the webpage?

This would be in the form on a short online survey where users will see it pop up some time after they land on the page. I want to know the exact traffic source from which a user lands on a specific ...
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3answers
93 views

Quantitative testing on other peoples websites

I want to test other peoples sites, but I want to collect quantitative data, as opposed to qualitative data. For example, I'd like to test the time it takes a user to navigate to a product page once ...
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0answers
36 views

Executing the exploration phase of double diamond process

I'm a web designer working towards a transition into UX. I'm currently working on a side project to get my teeth into the ux and product design side of things. The project is a redesign of an ...
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1answer
31 views

Researchers: How do you deal with Research Insights as you scale?

I am lucky enough to have enough research coming in at my company that I am beginning to have a hard time organizing my research insights. I am evaluating some options that allow me to organize ...
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4answers
158 views

How to clearly distinguish a login page from a register page?

I recently conducted a series of user experience evaluation sessions for a prototype application that had been developed with the goal of capturing user experience bottlenecks and other issues. Each ...
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2answers
74 views

Reaching out to customers who don't want your product

This may seem like an obvious question, but how can you reach out to customers who don't want to use your product so you can speak with them and learn more about why. They may have been on the site ...
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1answer
63 views

User Test with Task Scenarios That Have Unachievable Goals?

I intend to do quantitative user tests of an existing tool and compare its usability performance to a new design that I'd propose. Let's say after doing user research I come up with task scenarios (...
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1answer
80 views

User stories and goals — do we categories them?

I've created a set of user stories. I have been asked to categorise them for the sprint e.g. header, footer, shop page etc. However, it feels a little forced rather I have created user stories based ...
3
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1answer
120 views

How to do brand perception research?

As a user researcher I know how to conduct studies around usability, design, feelings, needs, pains and other topics regarding a specific product. What I am struggling with is transferring this ...
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2answers
52 views

User research for vast database product releated to IOT

I was asked to work on UI and UX part of an existing IOT web based application which is related to database. It is very vast product and I can't try and test this product due to some confidential ...
3
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2answers
107 views

Age restriction on teams?

My platform is a free online tool for sports clubs to administrate their organizations. I am currently struggling with some age restriction basics for teams and I would appreciate your input and help! ...
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0answers
82 views

Building UX Personas - Identifying User Behaviour

I am working on building some User Personas for my company. Using a mixture of Analytics and internal data, I am trying to identify behavioral trends. From the data I've noticed only 1 minor trend. ...
0
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0answers
119 views

Research - Referring to users under GDPR

We have an internal knowledge base where the user researchers share their findings to other members (across all functions) of the team. This knowledge base is open to all employees of the company, so ...
2
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2answers
59 views

How do you work with stakeholders to prioritize ongoing enhancements? [closed]

I have several clients with sites and platforms that have fallen into disrepair over the months and years due to a lack of ongoing enhancements, improvements, and iteration generally. I'm looking for ...