Questions tagged [user-research]

Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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36 views

Multi-Line Text Box vs Single Line Text Box

We have a 'Notes' section in several of our webpages that is currently only displayed as a single line text box. We tend to get short responses (5-7 words) describing what they need. This almost ...
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2answers
27 views

Sources of participants for user research and feedback

EDIT: The products we design are B2C and used by regular folks like you and me. Think Skyscanner, Zalando, etc I'm re-evaluating the sources of getting participants our UX team uses to recruit ...
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1answer
30 views

How aware are typical users of browser zoom functionality?

Ideally I'm looking for quantitative research on this, if it exists, but I'd also be interested in anecdotal evidence from observing user behavior. To what extent is the average user aware of, and ...
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4answers
68 views

How do you uncover true motivations and goals during user research?

My goal is to create some UX/JTBD personas and I am new to conducting user research interviews. When asking participants what motivates them professionally, or what their professional goals are, a lot ...
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1answer
38 views

How to engage user if some API is taking time on website or app

What are the methods using which we can engage the user on website or mobile app page where some backend API take more time to provide the output.
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4answers
70 views

How can I phrase questions to user tests to not give away the solution?

For a site project I'm designing, I want to make sure people know where to find what they need so names of main sections must be clear. I want to test with a couple users, as many as I can perhaps. ...
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1answer
33 views

How to conduct user testing to identify the optimal position for an entry point of a feature

I'm conducting a user testing session to identify what is the optimal entry point on a flight booking mobile app, to introduce users to its frequent flyer program. Potential entry points are after ...
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1answer
25 views

Can i add meta keywords with multiple languages? [closed]

I have a webpage and i want to add meta keywords/description with multiple languages into it. Is it good practice to add it and will it have any improvement regarding seo ?
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1answer
111 views

UX for Range Control within a Carbon Footprint Tracking App

I am working on redesigning the UX for a carbon footprint tracking app. The issue is when it comes to letting users select miles travelled via airplane, car, bicycle etc..with airplanes, the data ...
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0answers
56 views

Have studies shown people actually use floating “Back to Top” buttons? [duplicate]

I know there are "guidelines" out there for how to handle floating Back to Top buttons, but I haven't found hard data or studies showing that users measurably prefer to use a Back to Top ...
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4answers
264 views

Why was Dark Theme created?

Hello guys so I was wondering if there was a particular reason or study/research of why was Dark Theme created. What's the value for the user of having a Dark Theme UI?
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1answer
32 views

A/B Usability Testing Technique Format?

I'm currently preparing a usability test for a module interface I'm designing and I want to be able to structure the test to ensure the best results. Currently, there are 3 versions of the interface, ...
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4answers
188 views

How can I conduct user research on a product that already exists?

I am working on a school project as my team's UX researcher. Our product has already been designed, prototyped, and launched, without having conducted any research. The team wants me to create ...
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1answer
94 views

How to start a user journey map for a new product and how does it translate to a product backlog?

I'm working on a new product that's a talent marketplace for the events and entertainment space. The client has a rough idea (like 20%) of what the user journey would be like. I'm curious how should i ...
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3answers
69 views

Where to find participants for User Research Interviews?

If you are not able to source users through the client or pay a recruitment firm, what are the alternatives to find participants for User Research Interviews? Do you search for participants through ...
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1answer
36 views

Scroll v/s tab-based layout within an app - Is there evidence that tabs work better?

So, I am working on a climate change app wherein people can view and compare their carbon footprint. We need to showcase recommended actions to reduce that footprint and then those actions turn into ...
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1answer
49 views

What is the typical ratio of downloads to sign ups for B2C product apps eg A typical fitness/health app?

I have a health app where the user sign up is quite straightforward(at least in my eyes). It goes as follows - Screen 1 - enter email id, password Screen 2 - enter verification code sent on email ...
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40 views

How do you present the analysis of the stakeholder interviews?

I have recently conducted a series of stakeholder interviews as part of a sports website redesign I am currently in the process of analysing all the responses. What is the best way to present various ...
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3answers
116 views

Best way to display page full of links?

I have a page that looks like below. I shrunk it in dimensions to give a broad idea of the page. So it has categories and under them there are links. What would be some of the options in terms of ...
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0answers
142 views

How to balance user-led vs. user-centered design when it comes to navigation labels?

We just completed some research with card sorting and tree testing. Two of the categories were consistently labeled the same by a large percentage of participants. It seems to make sense to name the ...
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1answer
50 views

Does Usability Tests and Product Experience Maps go Under Discovery or Define Stage?

I'm creating education materials for my company on UX to help better educate the team and secure more funding for UX at the company. But as I was reading how we define stages of UX I came across what ...
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1answer
40 views

Surveys - asking users to select which persona they identify with?

We're writing a survey and one of the questions asks the user to select an option "which they most identify with." This question is basically asking the user to select which of our personas ...
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1answer
98 views

What are the risks of doing only in-depth interviews and surveys for user research?

I work at a very small, very scrappy software company as the only UX Researcher. There is such a huge need for information and a very fast pace of product development, so the easiest thing to do is ...
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0answers
13 views

When should I allow a task to be allocated to a team member?

My use case is similar to any task management application. A project manager can invite other members from the team and allocate tasks. Should I allow task allocation to a member who is already ...
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2answers
79 views

What research methods do you use when the budget is very small?

What research methods do you use when the budget is very small? Do you rely solely on online surveys due to the budget constraints or is there a better way?
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1answer
83 views

What are some authentic resources to find research papers on Healthcare UX?

I'm working on the digital ecosystem of Healthcare applications. Because of Covid-19 we are unable to reach out to actual users for primary research. So, it would be really helpful if someone can ...
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1answer
58 views

Should users have to press enter when using a search filter?

I'm working on a photo app that lets a user search through their photos. It currently has these filter types - category, date range, and favorites. A user can pick one or all of these filter types. ...
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2answers
60 views

what are good questions for a survey for a dashboard design? [closed]

I am a designer, working on a web application, a tool that will be used by multiple users, in collaboration, to create presentations. These users will create presentations for their clients. I now ...
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3answers
174 views

Interviews aimed for a website redesign

When conducting user interviews for a existing website redesign, do you ask them questions regarding their pain points of using the current site or do ask questions regarding the sector itself? So for ...
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3answers
101 views

UI for multiple forms with several input fields needs to be designed? How do to make user not get lost filling the form? [closed]

I have long and multiple page forms. I have made them into sections by using accordions so that user has ease of identifying the sections and not get lost. Is there any way to make the journey for ...
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2answers
26 views

Usability Test Facilitating and Synthesis - how long does it take you to do? [closed]

We completed 6 usability tests last week. The last test was completed at the end of day on Thursday and the meeting to present findings was scheduled for noon on Monday. I felt like this wasn't enough ...
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1answer
64 views

Any link to some usability study on dashboard menu?

I am working on designing dashboard screens for a directory of tiny house enthusiasts(the site will also have social features like making friends, following people etc.) Here's a screen that I ...
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3answers
72 views

Generic User Experience baseline survey

Is anyone aware of a generic set of questions, which are suitable for establishing a baseline level of a users experience with a given product / system etc. to conduct a remote survey? Totally ...
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1answer
50 views

How to decide what information should I place on the item card? [closed]

Imagine you have to design an app that will help users in ordering food from the restaurants. You make an order and go to "My orders" where you can see a list of your orders from different ...
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1answer
59 views

Value of the “Last Updated” field on a web page

These days many sites or pages on social media only have a very limited shelf life, in contrast to the standard corporate or organisation website that contains information that have a degree of ...
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1answer
62 views

Differences between UX processes for a new client and a redesign

I was asked a question recently about the differences in the UX process when starting with a new website from scratch, compared to the UX process of a redesign for an already existing website. I said ...
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2answers
83 views

Should default search behaviour be `this AND that`, or `this OR that`? [duplicate]

I have web application that shows lists of various data types ... employees, customers, inventory items, orders, and so on. There's one simple search field for doing a "global" search (we may add a ...
4
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1answer
33 views

Dark Nav Background on Homepage and Invert on Subpages?

from a design or UI/UX perspective: I have a homepage, the header is dark and so is the navigation bar. Background of the nav is a dark color; logo and text is white. On sub pages, the Nav is ...
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2answers
41 views

How should I work in order to land a good internship or a good job in the big companies? [closed]

I want tips from experts and people working in this field already. I wish to continue my career in UI/UX and would like to know what steps to take in order to land an internship or even a job in a ...
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3answers
57 views

Solutions for user testing during WFH?

It's been really tough trying to do user-testing through Zoom. Really struggling. Do any of you have any suggestions? Have you been facing similar problems? Any hacks? Thanks!
1
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3answers
74 views

Create UX Case study with Heuristic Evaluation but no user research

I have performed heuristic evaluation on a couple of websites and have them recorded on my notepad. I am re-designing the screens as per my findings from the heuristic evaluation. Could you help me ...
2
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1answer
60 views

What's the best way to conduct moderated remote user testing for mobile apps

Given the recent covid-19 situation, my team has been limited to hosting our future user testing sessions completely remotely. As the features we test are predominantly mobile based this comes ...
6
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4answers
143 views

Is it ok to run usability tests with non-customers?

I'm a designer for a health tech startup that makes applications for orthopedic providers, and a recurring issue I have is extremely limited access to users for research and testing. Due in part to ...
3
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2answers
59 views

User testing, is it really necessary to do for each application in same domain

Just wanna start saying that hope everyone is safe and healthy. I have thought about user testing done for apps sharing the same domain to start the design improvement process. For example I have had ...
1
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1answer
59 views

Where is the best place to put notifications?

Our app currently has a Notification Center that can be accessed through an icon on the upper-right hand corner of the page. I'm in the process of designing a Dashboard, which it and of itself will ...
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0answers
26 views

Conjoint analysis: show all combinations but bad comparisons OR good comparisons but not show all combinations?

For a project I'm doing a conjoint analysis to determine what attributes users find more important in getting an ad-free subscription for a website. The analysis consists of 3 attributes with 3 levels....
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1answer
68 views

Usability testing: what can be the best questions to ask a user to understand if they prefer infinite scroll vs pagination?

For example, unsplash.com has an infinite scroll. Let's say we want to change it to pagination. What can be the best questions to ask a user for a usability test?
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3answers
74 views

Cutting down on no shows and drop outs

Recruiting for user research is by far the hardest part of the UX job. Lately however I've been having a particular nightmare with this. -Many participants sign up then I just never hear from them ...
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5answers
376 views

Who writes the user stories?

In agile design/development, who writes the user stories and what is the process? Should UX researchers do their research first in order to help define better user stories? In my current project, we ...
3
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3answers
86 views

When do you choose quantitative research over qualitative research?

I want to know some of the discerning factors of a product that makes you choose quantitative over qualitative research and vise versa at any given time during a project.? Please elaborate when and ...

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