Questions tagged [user-research]

Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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Are there any user personas for sites like Stack Exchange? [migrated]

In Game Industry we have the Bartle taxonomy of player types. A way to classify users in 4 main categories. Achievers, Explorers, Socialisers and Killers. I was looking recently if there is something ...
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37 views

How to prioritize user journeys and stories [closed]

I just walked into my first big UX project. I have developed personas and am now in the process of starting the development of user journeys and user stories. I have developed a primary persona and a ...
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I've heard of tagging insights, but what do you think of tagging questions?

My team is kicking off a new project and we're still in the discovery phase. We haven't talked to users yet, so we have a lot of questions. I work with learning scientists and research scientists as ...
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35 views

How many Empathy maps do I need to make?

I am currently working on a project. I took interviews of 10 people so far and created one user persona based on those ten people. Now question is, how many empathy maps am I allow to create? do I ...
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2answers
114 views

Gap between research and design

In his book, About Face, Alan Cooper uses term research-design gap when he speaks about the gap between user research and designing phases of user centered design or to be more specific goal directed ...
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21 views

Automated Transcription navigation for Videos

To make the User Research a bit leaner i do not fully transcribe interviews but make notes (or a note taker does this). But sometimes i need to jump back to the interview video, just to see that ...
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118 views

How to avoid the bandwagon effect on users?

Users in a target audience are likely to experience the bandwagon effect because they rely on others' assessment of information. In some domains [1], it is expected that some users are less likely to ...
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Is UX Research most of the time unnecessary nowadays? [closed]

I got mixed opinions from my colleagues, so I would like your two cents on this. As we know, UX research is a time-consuming step in the UX process. When you work with apps or websites, I believe that ...
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Available research around the use of delimiters (comma's) in large numbers

Is anyone aware of any cognitive/academic research/performance factors around the use of delimiters in larger numbers? And more specifically, the speed at which humans process them? Example with ...
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2answers
114 views

Is it useful to have "add to favorites" button in the the search result?

I am working on an e-commerce website. I am wondering how useful it is to have "add to favorites" in search result? Here are some example: Etsy In the search result, if you hover over the ...
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Email vs messaging paradigm (patient portal)

I am building a secure patient portal through which patients / doctors communicate. The existing web-based platform fits the traditional "email," paradigm (inbox, sent, archived). Each email ...
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1answer
112 views

Usability testing dashboard

I want to usability test the current dashboard before I start any designs to understand how current users are using it and what are their pain points. In the past when I have done such testing I have ...
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116 views

How to improve user activation / retention with user research?

I'm a junior UXR and would like to get some advice regarding how to improve user activation and retention through user research. Some background: I'm working as the only UX researcher in a B2B SaaS ...
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69 views

What is the easiest way to automatically collect user data in a prototype app?

I would like to test the design for an app. Therefore, I would like to let my test subjects use an app prototype on their smartphones for a few days in a row. I would like the test persons to use the ...
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How much should user research results be filtered for hostile stakeholders?

I've worked in organizations where there is ostensibly an appetite for user feedback, but bad news isn't taken well. Some examples of reactions: "There's nothing we can do about that problem, ...
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43 views

Remote contextual inquiry with sensitive data

As part of an upcoming redesign project, I would like to conduct a contextual inquiry with some of our users. Due to COVID, I'm being advised to do this remotely (I normally would do this in-person). ...
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299 views

What are some examples of UX engineering heuristics?

Noting that UX engineering is a fairly expansive term, I'll contextualize this to UX engineering as it relates to component prototyping and development, UI architecture, and maintenance. What kind of ...
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50 views

How to let an existing user buy a subscription without signing in?

How can an existing user continue buying a subscription using the same email ID without signing in? I have made the new user to create a password at the end of the checkout/purchasing the subscription....
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56 views

What is a good resource for objective data on what to label options in an application, e.g. should they be called settings, preferences, or options?

I'm looking for objective and publicly available quantitative research on the language that users prefer or industry best practices on what to call options in an application. When is it best to use ...
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23 views

Does requiring NPS/satisfaction score to give feedback skew results?

The other day I wanted to leave feedback on my gym's website. The feedback widget looks like this: The first question is a mandatory satisfaction score (I clicked 10, but it's not the default). I ...
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62 views

UX & usability research as task based testing?

is task based testing a good way to gather user's opinions and research UX and usability of app? By task based testing I mean we have app for certain type of users, so we gather few people that fit in ...
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2k views

Are remote preference tests (A vs. B) always flawed because of learning effect?

Currently doing UX testing on low budget. We have prototypes in Figma and user tests in Maze. Now one of the main goals is to compare two versions of a feature. The problem? All the remote testing ...
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Aside from going into bootcamps, what’s another way to build case studies? I have a few ideas but I’m not sure how to build it without a main guide?

So as a context: I've already done a bootcamp last year but in that bootcamp, we didn't make a lot of case studies. Just one. I need more but I'm not sure how I'm going to recruit participants into ...
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Does using research goals to support note-taking during interviews bias the results?

We have some observers for our user interviews and have been considering using some note-taking frameworks to support observers to see how research is relevant. We had the idea of using the research ...
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42 views

User Researchers - Are there types of research questions that not appropriate for discovery?

When generating research questions for discovery are there any inappropriate questions that require reframing? I'm specifically wondering if there are useful provisos or rules that support generating ...
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How best to conduct user research on existing textual documents?

My team and I are designing an online service that hosts learning material in the form of articles with various sections that take maybe 10 minutes to read. While we can't change the content, we can ...
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43 views

Can I use semi-structured interviews for collecting insights for a prototype?

I have a low-fidelity prototype and I would like to use semi-structured interviews to ask users questions while having a walkthrough of the prototype. Do you think it's a good idea to choose semi-...
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What's the difference between Heuristic Review and Journey Mapping

HR has been around for a while. JM is relatively new. But I wonder if JM is just a glorified, more encompassing HR. I can think of a few differences: HR can be about a page, one task while using a ...
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Log in before confirming a transaction

My team and I are building a self-service web portal that allows users to make the transaction as they would in person at a bank...first, when the users visit the web portal they process the ...
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66 views

Focus group for international non-native English speakers

I'm planning and moderating a series of remote focus groups with people around the world whose native language is not English. Their English speaking abilities will vary. I'm looking for advice ...
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137 views

Best practices for System Usability Scale (SUS) Scoring

My UX team has always utilized SUS Scoring after our usability tests. We work with Student Information System Software and after testing a new feature, we follow up with a SUS Scoring survey. The ...
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46 views

What's best practice for including correct answers in tree tests?

Let's say I'm creating a tree test to validate my IA for a grocery shopping website. When I'm creating the tree, I'm wondering if I should include the target in the tree, or stop the tree at the next ...
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Where should website logo link to in an organization with multiple platforms? [duplicate]

We have an organization that has a /forum (discourse), a /news (ghost CMS), /learn(learning platform) and etc. They all share a similar navigation with the organization's logo in the middle and ...
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Recruitment for UX research [closed]

I'm would like to recruit executives and design leaders for a study, but my budget will only cover incentives. What are the best recruitment strategies that don't involve paying hefty service fees or ...
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over a million user banking experience persona creation [closed]

I'm working on a banking app project in which I aim to gather user data and put it into a beneficial form in order to make every stakeholder understand quantitatively and qualitatively what's going on,...
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40 views

How can user research fit into a copywriting team?

Our content based website has a team that is responsible for writing and maintaining the content. The team's work is often ad-hoc and small in scope with tight deadlines. The future roadmap is not ...
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1answer
61 views

Suggested number of groups in open card sorting

I'm going to use OptimalWorkshop for conduct an open card sorting exercises (unmoderated) with about 35 cards. I will recruit about 40 participants. Do I need to constrain the number of groupings ...
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What are the alternative solutions for easy One Handed navigation?

The super-sized smartphones of this era make the user stretch their thumbs to reach touch targets on the top. The one-handed mode does not really solve one-handed reachability as it shrinks the screen ...
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374 views

What is the most user-friendly way to ask a 'yes' or 'no' question via e-mail?

I'm interested in finding out the most user friendly way to ask a 'yes' or 'no' question via email. I have included an example and a couple of possibilities below. It's a huge plus if whatever method ...
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138 views

Aligning the UX and UI methods with the Design Thinking Process, can you categorise them?

The Design Thinking Process consists of Empathy, Define, Design, Prototype, and Test. While the last two phases are straight-forward, i.e Test might include usability testing, A/B Testing, etc. and ...
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1answer
65 views

What are the best user research practices when launching a beta site with a very small # of first users?

I believe it is a good idea to conduct user interviews to understand experience of first users soon after they try out the site. What are some types of helpful question examples that might be relevant?...
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159 views

Are there alternative methods to reducing screen addiction that have been successful?

I was reading an article about the ways that children are getting around Apple's Screen Time to continue feeding their screen addiction habits. It seems to indicate that trying to make apps engaging/...
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1answer
48 views

What UX decisions to make to promote civility online?

Folks aren't as nice online as they are in person. Trying to find ways to mitigate this, a cursory search only turns up suggestions that each user can do to be more civil online. What UX decisions ...
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1answer
270 views

How do you build personas based on real users

I've seen a lot of really 'pretty' personas online. but my question is how to build personas based on real users. how do you gather the info to create a persona? Is it from interviews, observations, ...
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3answers
83 views

User research strategy [closed]

I am a rookie. As the only UX designer on my team I have been assigned to create the research strategy. The product is an existing Learning Management System (LMS) and the vision is to revamp and add ...
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1answer
156 views

Multi-Line Text Box vs Single Line Text Box

We have a 'Notes' section in several of our webpages that is currently only displayed as a single line text box. We tend to get short responses (5-7 words) describing what they need. This almost ...
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3answers
52 views

Sources of participants for user research and feedback

EDIT: The products we design are B2C and used by regular folks like you and me. Think Skyscanner, Zalando, etc I'm re-evaluating the sources of getting participants our UX team uses to recruit ...
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1answer
54 views

How aware are typical users of browser zoom functionality?

Ideally I'm looking for quantitative research on this, if it exists, but I'd also be interested in anecdotal evidence from observing user behavior. To what extent is the average user aware of, and ...
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4answers
229 views

How do you uncover true motivations and goals during user research?

My goal is to create some UX/JTBD personas and I am new to conducting user research interviews. When asking participants what motivates them professionally, or what their professional goals are, a lot ...
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1answer
83 views

How to engage user if some API is taking time on website or app

What are the methods using which we can engage the user on website or mobile app page where some backend API take more time to provide the output.

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