Questions tagged [user-research]
Comprises multiple methods for gaining insight into user needs and behaviours from real end users.
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Literature Survey for Version Management
As part of an industry project, I was looking for a literature survey on the User Experience of products where versions are provided for the main entity. For example:
Google Docs automates/hides the ...
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Displaying smoothed ETA prediction or not?
I'm working on displaying the ETA (Estimated Time of Arrival) for an item delivery using a predictive model that evolves over time. The issue I'm facing involves smoothing the transition between ...
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How best to guide a user on the flow of a complicated web app
I am in the process of designing a really complicated system and, true to form, beta users are having a hard time navigating it and figuring out what to do. They're not using the nav menu, the tabs ...
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Has eye-tracking for UX ever been validated as a research method?
This article: Eyetracking: Is It Worth It? :: UXmatters, reminded of just how much nonsense is abundant in the UX research field. I realized that I had been taking eye-tracking for granted as an ...
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Empathy maps and storyboarding: Useless?
Storyboarding and empathy maps are techniques frequently taught and discussed in UX education. Having about 2 years under my belt on a small team as a generalist, where I'm involved in all stages ...
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Conducting user research - how to phrase a question so that it's not leading?
Suppose I'm trying to develop prototype for some app that encourages sustainable lifestyle in some way. And say I have a group of participants for conducting user research - asking questions, etc.
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Which method is best for analysing an existing system when there is a limited number of testers?
I am currently working on a project for developing a ticket management system for a dissertation project. Due to limited interaction with the end users because language barriers and company protocols, ...
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UX Research: Tree Test with profile picture menu
I would like to do a Tree Test for a site (using UserTesting.com) but one of the nodes in my tree would be a profile picture in the top right of the screen that clicks open to reveal a menu. It's ...
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Assessing whether a feature is needed via a survey or unmoderated test
A product manager dreamt up and designed a feature. They want me to quickly find out whether users actually need it by running a quick unmoderated test.
The feature is a contextual search in a music ...
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Seeking Advice: Assigning Distinct Colors to Entities in an E-commerce Platform
I'm currently in the process of building an e-commerce platform, and I'm looking for some insights on a design aspect. Our platform encompasses various sections such as customers, company, billing, ...
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Any advice on which UX research methods to use?
I'm relatively new to the field of UX, and just took on my first real-world project. I am helping an organization redesign their current website. As I create a research plan, I want to make sure I am ...
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Difference between showing items in the list or in the gallery
I am preparing new design for filter page (something like shop page), where "items" are companies that you can choose from.
For example: You want company within UK, speaking Italian, with ...
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Has anyone real world experience or studies about too much haptic feedback?
In my application I have added some haptic feedback with important interactions.
The direct feedback you feel when a button registers your interaction seems to work really well.
Now I am thinking ...
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Terminology regarding user settings
In behavioral decision research, a definition of preference is
Relatively stable evaluative judgment (ie, like or dislike) regarding
objects or stimuli. Impacts behavior towards approach or avoidance ...
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Should i show all the selected items in a data table in a popup when editing items?
Currently I have a large list of items that can be up to 1000. I am allowing users to select from this list of items and remove them from the group they are assigned to. I have the popup created, but ...
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Is it necessary to include the individuals interviewed during the empathy and ideation stages in your usability study?
Before you head right into the research study, you are required to gather information of your target audience through the use of interviews. The participants of your initial research during these ...
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Google flights mobile app feedback/research [closed]
I created a mock-up mobile app for Google flights for a UX design project. Does anyone have any pain points when it comes to mobile flight search whether on:
Google
Existing mobile apps like Expedia, ...
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How to not skew results from usability research?
I wanted to take my class design project up a notch by getting my designs in front of some users through an unmoderated usability test. Because of the platform I used for the test, I could only make ...
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Evidence for using "Do not show again" on modal/popup advertisements
We have a modal/popup advertisement that appears whenever the user logins to their account and currently I added a "Do not show again" checkbox next to the ad so that it won't appear every ...
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How can i interpret the observed difference in a/b test?
I conducted an a/b test but I was confused about how to interpret the result.
I got 0.5% difference between control and treatment groups and statistical significance for the difference (p <0.05).
...
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How to make sure user on on the right login page before they continue?
So we currently have two different types of devices, and each device has its own login page/URL. Our customers have been getting confused as to which url they need to access for which device they have....
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How to convey a 'not-recommended' action?
A little background:
I'm making an app that allows the user to publish a listing. The catch is that before being allowed to publish, the user has to fill out a checklist of things to do before ...
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Scheduling user interviews from customer service calls
We're working on a recruitment script for customer service reps to ask customers that call in for help, if they'd be willing to do user interviews, so UX can interact with them and get feedback.
My ...
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differences between Insights, problems and goals
I'm still a bit confused about the distinction between problems and insights. From what I understand, insights are discoveries or conclusions drawn from user analysis during the discovery phase. ...
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What is the best user testing method to validate proposed accelerators or system shortcut concepts?
In the context of designing an interface for an internal application that aims to balance the needs of new and experienced users, we are looking to introduce accelerators, or system shortcuts, to ...
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UX Research for more than one target group
I'm new to UI and UX Design and need some guide. I'm currently working on a project with a focus on two target groups. I want to know how to conclude on design goals, research questions, problem ...
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What are best practices in form element color vs background color? Should they be different?
I'm designing forms for healthcare applications. In our team there are some different opinions which of the designs below is the best. It's all about colors.
There are rough 3 options
Form elements ...
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Card sorting for deep and narrow IA
Our menu is getting too big and we want to explore other ways to organize the content. For that reason we're planning an Open card sorting with users.
I'm struggling to find the topics/cards because ...
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Sticky, non Sticky CTAs, or both? How to involve UX Research?
I'm looking for the right UX research method to test 3 CTA cases for a booking application:
1)sticky CTAs 2)non-sticky CTAs (requires scroll) 3)both practices (depending on the purpose of each screen)
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Hide/Unhide Tabs based on Input field (dropdown may be)
Is there any research for HIDING/UNHIDING Tabs in a page using an input field? I am not sure if it is a good User Experience and Usability.
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What is the minimum size for a profile picture when used somewhere other than the profile page?
I am creating an app and want to know the recommended minimum size for profile pictures when their picture is used to show that they are assigned to something. I wanted to do something similar to ...
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In a large list, should the filter and search be combined or separated?
I am dealing with a large list of items which can be filtered as well as searched. For the user, I think it would be better for the user if search was a global search for every list item, but I am not ...
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Product/market fit - desirability testing
The scenario: Freshening up a consumer app design to see if users feel like it's viscerally the right fit for them. We'd also like to see how the design is performing among competitors in this sense.
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How to give name while creating Typography in Design Systems?
How to give name while creating Typography in Design Systems?
which of the following is most common when naming typography?
System default typography naming.
(or)
Create your own set of naming.
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How to represent multiple dropdowns and search bar to get details?
I am building an interface where users will type certain things and they will get details on them. To get details users will have to select from three types of dropdowns or they can even choose from ...
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How to show a custom range within a default range
I currently have a range of values where the center of the graph represents the ideal value, and the further you get away from the center the worse your value is. In this current wireframe, you can ...
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Personas for Users who want to quit an unwanted habit
I'm working on an app that is designed to help people with unwanted habits to addictions. I'm trying to determine how many personas would be appropriate for this app. I don't believe it warrants a ...
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App based on mind map to model what lies around the heart, and how to maintain it
I am using the mind mapping software miMind, on Android, from Google Play.
I want to make the following mind map, but the features are not available.
In the center of the mind map, I want to place the ...
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Making the 4th item in a row of icons look clickable?
So im creating a dashboard for a device and I'm finding out that only 1 out of the 4 icons are clickable and will link to a new page. I thought about adding text underneath the icon that says "...
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How to depict different categories on a table?
So the user will have to add a department and choose one of the two categories for the department. What is the best way to depict on a table what category the department belongs to?
Option 1
Option 2
...
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User Research without UX Researcher
I have recently started a new Product Designer position in a company.
In my previous job, the data to design on was given to me by a Product Owner, who knew the business idea precisely, and a UX ...
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What are good research methods to discover why people don’t stick in a product and learn how to improve engagement?
I have a question in respect to how to improve user engagement and stickiness with a product:
Context: Our product is one of the pages inside a website. We installed Hotjar and google analytics in our ...
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Codependent/parent question type
I am having troubles finding useful information about codependent/parent question type, I will explain.
I am working on a Survey project and I need to create a question type with some logic added to ...
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Recruiting from a specialised pool of tester
Context:
I'm working in a b2b software company. We have 2 specialised products, one is a facility management software, and the other is a document management system. Both softwares are on-prem. I'm ...
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How to show advanced search in a mobile view? And also how to take a care of utilizing the space of a mobile screen?
I am trying to get a solution for the mobile version of a web layout for an advanced search which includes dropdowns, filters, checkbox and toggle buttons. I tried to get it in the responsive format ...
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UX Researcher Hiring Challenge Ideas
We are hiring a Senior UX Researcher to join our team and I have been given the task of coming up with a design challenge/task that the candidate will have to do at the third stage.
The idea is to ...
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"Best Practices" vs. user research
I have been hearing and seeing "using best practices" as an alternative for not doing research and/or justifying tight deadlines imposed on UX practitioners. This excuse is used especially ...
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User Research Estimation
What are the units/factors you take into account when estimating or scoping your user research?
Other than the business domain's complexity, remote/in-person research and the difficulty of participant ...
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Solutions disguised as problem statements
As UX professionals, especially in enterprise settings, we are excluded from the problem exploration and we are given solutions instead. At that point, we start our process from the middle. Depending ...
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Better Product Navigation on POS for visually impaired
My company has designed and developed websites that need to be AA compliant for visually impaired users. However, we have a new project designing a Point of Sale application for a brick and morter ...
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