Questions tagged [user-research]

Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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3answers
81 views

Any suggestions about user persona related sources?

I need to create a number of personas over the next few months and wondered if anyone can recommend any good books or articles?
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5answers
108 views

How should UX designers review the completed web application and prepare a report about it?

How Should a UX designer review the completed app? What are the main credentials and How do you report if something is not working like expected? Do you have some check-list during your review or a ...
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2answers
47 views

What are the downsides of asking your current users to participate in a study (e.g. for new functionality)?

What I mean is, you rarely see companies put some form of banner out there on their homepage saying: "Hey, we're developing some new stuff and would like our customer's opinions on it. Take a quick ...
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1answer
35 views

What are filler words that you can use for responding to users' saying in user interview?

In user interviews, I often say "very interesting" or "that's an interesting point" or "very helpful" in response to users answer. "Interesting" is a perfect word choice because it has a neutral ...
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2answers
29 views

How to integrate scientific resources in user research?

I am about to conduct my first user interviews in order to find out why and how musicians are collaborating in music production with digital audio workstations. Having found several resources that ...
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1answer
46 views

User Scenarios, Journeys, Problem Statements - Tools/Ways to organise multiple scenarios and storyboards

While we're making sense of the research data, we may wish to aggregate that into a set of scenarios, storyboards, or problem statements. I'm wondering if any of you does organise such outputs and, if ...
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1answer
89 views

Best UX when you have several bots?

My question is about the UX for chatbots when there are multiple bots within a website or digital ecosystem. This must be an increasing problem these days in very large companies for example, when you ...
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0answers
19 views

How long do user research studies tend to take when the participant needs a translator?

My team is running several user research studies on a mostly internal product with both English-speaking and non-English-speaking users. The studies are written in English. One is a quantitative ...
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2answers
49 views

Online survey method: Redesigning existing website for an agency

The situation is that our customers usually hears about our services from others in the city or country rather than finding us through our website. But as our website feels outdated and the provided ...
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2answers
49 views

Research: Learning about the audience and identifying user needs

I am starting work on a new website project that is a website for a design agency and I want to understand how can I get to users? How to understand the target audience, so I can use research methods?
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37 views

How to distribute values evenly when having several independent variables?

I am doing a research study with teens. Previously, I have already recruited and studied, let's say, 11 teens (with various ages, gender, and ethnicity). Additionally, I am planning to recruit 10 ...
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1answer
86 views

UX process for various products in different development phases

There are a lot of phases to go through in UX and UI design process. In research phase, there are various research methods available and many steps to take to achieve a meaningful result. I would ...
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24 views

What navigation label would you give these list items?

I read on here recently that a navigation label is a promise to the user that what they are about to click on is appropriately represented next. I love this. However, I am struggling to correctly ...
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1answer
88 views

Input a lot of data with select vs checkbox

I want to input some sets of data. Let's say it's like an assignment for a member on a team in some task. I want to apply several members in the task but how is the best experience to input these ...
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45 views

Is it recommended to have tab index navigation for complex web application?

I am doing requirement gathering for a complex in house web application. My customer is adamant to have keyboard tab index interaction for the application along with regular mouse interaction. My ...
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1answer
130 views

Slowing down internet connection to better understand UX on slower connections? [closed]

I would like to better understand the UX on slower connections. Is there a set of tools or instructions on how to achieve this on Mac/Windows? FYI, my software isn't a website or app, it's desktop ...
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4answers
74 views

Usability testing old and new design at the same time?

One of our designers has redesigned a page of ours using insights from another piece of research we did months ago. I want to test old design and new design at the same time to evaluate if the ...
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2answers
75 views

How might competitive analysis help enrich User Personas in UX research?

I can't find any reasons to support the use of Competitive Analysis in building an efficient persona. User Persona essentially talks about different profiles of user and their goal, frustrations, ...
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5answers
110 views

Is there an unbiased way to collect feedback on a product idea in a user survey?

I’m working with a stakeholder on a potential major pivot to a product, which gets used both inside and outside our organization. The stakeholder wants to directly ask a question like this in a ...
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1answer
62 views

Where/How do I gather data for this portfolio project…?

I'm sure I'll be called, as a UX designer, to give a total-usability-makeover to a website or two. Wanting to include in my portfolio a demonstration of my preparedness for this, I simply Googled "...
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1answer
77 views

What is the best way to communicate to a user that a pricing package is no longer available?

We currently offer 4 pricing packages, but will no longer be offering one of them. What is the best way to communicate this to users, particularly the ones who were on that (deprecated) plan and are ...
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1answer
70 views

UX Benchmarking: How much detail should be collected from a user within an enterprise product?

There's a lot of value collecting benchmark data about a user's experience over time. The problem that we are running into is how much information should we ask from our user to help us make informed ...
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1answer
96 views

Shadowing vs contextual inquiries

What would you say is the difference between shadowing and contextual inquiries? During my education contextual inquiry was solidly the term that I would hear but in professional life I increasingly ...
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2answers
105 views

UX research for B2B2C [closed]

I'm a new lone product designer in a tech start-up that's a B2B2C which does not seem to have a process in place to recruit users. Any advice on how to recruit to end users? Also, how often should ...
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2answers
141 views

The best ux alternative in designing variant of a product on dashboard

I was wondering what would be the best way to display variant when a user clicks on "Add Variant". I already designed two alternatives: display it in ascending order or descending order. I have tested ...
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1answer
37 views

Summative user tests that allows you to compare against competitors?

I want to understand when it would be appropriate to conduct summative users tests with the focus on evaluating the performance of our product against our competitors? We have a finished live product ...
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2answers
179 views

Mobile website user behaviour - drop off

I'm trying to understand why users don't purchase products on mobile websites, but rather surf on the mobile web then drop off and only purchase on a desktop website. I know that I need to speak to ...
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2answers
170 views

How to practice user centered design with no / limited access to users?

We have an interesting project which is a prototype for a hypothetical domain specific userbase which does not currently exist. I'd like to use good design practices and wish to adapt our existing ...
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3answers
75 views

Recruiting from a specialized pool

We're trying to create a database of users that we can contact for our future UX needs. But the pool is small and specialized (doctors). Can you offer any advice for how to encourage sign-up from a ...
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2answers
103 views

Kano Model and Faster Horses

I should probably mention one thing before I start: When judging if a solution is "right", I rather believe in seeing people's actual behaviour than asking them about it. Now let's move on to the ...
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1answer
32 views

User testing navigation with one or two groups

We want to test a set of five users to compare usability between our existing application navigation and our proposed next generation navigation. During the course of planning how we will do our ...
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1answer
49 views

How to test which CTAs prompt users to take specific actions

I'm experimenting with different messages/Calls-to-Action in our product to see which specific CTAs are most successful at prompting our users to take specific actions we want them to take. Besides ...
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0answers
34 views

Cost-benefits of remote research

I think it can be pretty safely agreed that in-person research is better than remote research. It should also be fairly clear however that remote research is usually cheaper than in-person research. ...
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1answer
157 views

How can I do user research with a database of 100,000 users? [closed]

How could I start doing user research with such a large database? The techniques that I want to occupy are: Focus Group Interviews Contextual Immersion My doubt is how to start working with a ...
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3answers
138 views

Hiring overseas UX profesional to aid our product design process

For example, you have a product that has been run in a specific country then your CEO wants you to expand the market to another country with a different culture and language. Do you think it's wise to ...
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2answers
54 views

Keep Data Pure During On-site User Observation

I am going to be running small on-site user observations for UX research for a mobile application that uses voice. I have never conducted a user observation session, I've read a lot of articles on ...
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0answers
30 views

Reports/research about legalese texts

I'm looking for any reports or user researches done related to legalese text in software. Apart from curiosity I'm mostly trying to find efficient methods for showing EULA (minimizing confusion for ...
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1answer
44 views

researching search behaviour

I'm going to be carrying out research into how to rebuild a search engine from scratch for a large University data base. Existing search is slow and cumbersome. I'll be researching user needs that ...
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1answer
39 views

Inferences you can make about users leveraging footer navigation vs main nav?

I am using FullStory to study some user behavior on some client sites and have noticed a trend in a few client sites where users will opt to use the links in the footer navigation over the main menu. ...
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1answer
161 views

How does the 27 character wide search box recommended length apply to Asian languages and Russian?

I work for a multinational company. We have a global site, and individual country sites. I am trying to set a width for the search box that will accommodate all of our sites and languages. We've got ...
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1answer
77 views

Tone of Voice when speaking to audience [closed]

Working on a new homepage for my site and my primary audience is developers. In my title I was planning on using something like... Helping </developers> achieve their potential The markup ...
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2answers
83 views

Making up user audience?

I understand that, for someone who’s just starting to put together a portfolio without any “real” projects under his belt, made up projects and scenarios are acceptable pieces of work to include. ...
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20 views

Ethnography done solo and with stakeholders

How might I best conduct ethnographic research done solo or with stakeholders (without the support from another trained professional) so I capture the highest quantity and quality of information ...
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1answer
102 views

Eye Tracking on the cheap [closed]

Looking to give eye tracking a shot, to learn the order in which the content is viewed on a desktop page or a phone, as the user goes through a click-through prototype. Unless there's a better way, I'...
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2answers
95 views

What are the best ways on a sub-500 budget to test for mobile accessibility?

I am familiar with website accessibility at least in terms of WCAG 2.0, Section 508, etc. But I am currently designing a mobile app (cross-platform using React Native tools) and there does not seem to ...
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7answers
316 views

User Research: Checkout redesign

I work at a retail company and am about to start a redesign project - I'll be looking at checkout process. I don't have any personas in place and the company doesn't have the money to invest on this. ...
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2answers
87 views

How to identify patterns from users survey comments

I have conducted an online survey where 1500 users participated. They have their opinions and comments about particular problems. I am trying to consolidate all their opinions & pulling out ...
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2answers
62 views

New Features and minimum amount of users

Sometimes it happens that product owner says that he wants a new feature to be added to our information system and he wants it because our users want it. But the real situation is that 1 or maybe 2 ...
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4answers
156 views

Are icons in business software helpful?

me and my team are working on a re-design for an internal software, that people within our customer service do use to track shipments in real-time. I am thinking about a way to efficiently show ...
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3answers
143 views

How can I survey the customers of my clients?

We're a SaaS company providing web and mobile apps for our clients. Their customers use our product, but they don't know we exist as a company. Now that I'm on board as a designer; I would like their ...