Questions tagged [user-research]
Comprises multiple methods for gaining insight into user needs and behaviours from real end users.
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Terminology regarding user settings
In behavioral decision research, a definition of preference is
Relatively stable evaluative judgment (ie, like or dislike) regarding
objects or stimuli. Impacts behavior towards approach or avoidance ...
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Should i show all the selected items in a data table in a popup when editing items?
Currently I have a large list of items that can be up to 1000. I am allowing users to select from this list of items and remove them from the group they are assigned to. I have the popup created, but ...
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Is it necessary to include the individuals interviewed during the empathy and ideation stages in your usability study?
Before you head right into the research study, you are required to gather information of your target audience through the use of interviews. The participants of your initial research during these ...
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Google flights mobile app feedback/research [closed]
I created a mock-up mobile app for Google flights for a UX design project. Does anyone have any pain points when it comes to mobile flight search whether on:
Google
Existing mobile apps like Expedia, ...
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How to not skew results from usability research?
I wanted to take my class design project up a notch by getting my designs in front of some users through an unmoderated usability test. Because of the platform I used for the test, I could only make ...
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Evidence for using "Do not show again" on modal/popup advertisements
We have a modal/popup advertisement that appears whenever the user logins to their account and currently I added a "Do not show again" checkbox next to the ad so that it won't appear every ...
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How can i interpret the observed difference in a/b test?
I conducted an a/b test but I was confused about how to interpret the result.
I got 0.5% difference between control and treatment groups and statistical significance for the difference (p <0.05).
...
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How to make sure user on on the right login page before they continue?
So we currently have two different types of devices, and each device has its own login page/URL. Our customers have been getting confused as to which url they need to access for which device they have....
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How to convey a 'not-recommended' action?
A little background:
I'm making an app that allows the user to publish a listing. The catch is that before being allowed to publish, the user has to fill out a checklist of things to do before ...
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Scheduling user interviews from customer service calls
We're working on a recruitment script for customer service reps to ask customers that call in for help, if they'd be willing to do user interviews, so UX can interact with them and get feedback.
My ...
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differences between Insights, problems and goals
I'm still a bit confused about the distinction between problems and insights. From what I understand, insights are discoveries or conclusions drawn from user analysis during the discovery phase. ...
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User Research Apetite of a client
When you're in the negotiation, planning or proposal stages of a project with a client, what are the questions you ask the assess the client's appetite for user research? As in, understanding if the ...
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What is the best user testing method to validate proposed accelerators or system shortcut concepts?
In the context of designing an interface for an internal application that aims to balance the needs of new and experienced users, we are looking to introduce accelerators, or system shortcuts, to ...
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UX Research for more than one target group
I'm new to UI and UX Design and need some guide. I'm currently working on a project with a focus on two target groups. I want to know how to conclude on design goals, research questions, problem ...
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What are best practices in form element color vs background color? Should they be different?
I'm designing forms for healthcare applications. In our team there are some different opinions which of the designs below is the best. It's all about colors.
There are rough 3 options
Form elements ...
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Card sorting for deep and narrow IA
Our menu is getting too big and we want to explore other ways to organize the content. For that reason we're planning an Open card sorting with users.
I'm struggling to find the topics/cards because ...
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Sticky, non Sticky CTAs, or both? How to involve UX Research?
I'm looking for the right UX research method to test 3 CTA cases for a booking application:
1)sticky CTAs 2)non-sticky CTAs (requires scroll) 3)both practices (depending on the purpose of each screen)
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Hide/Unhide Tabs based on Input field (dropdown may be)
Is there any research for HIDING/UNHIDING Tabs in a page using an input field? I am not sure if it is a good User Experience and Usability.
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Recruiting users new to the website for a user testing
What is your approach to recruiting users new to the website for user testing?
We have pretty decent traffic on our website. The website is simple, there are several landing pages and an embedded ...
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What is the minimum size for a profile picture when used somewhere other than the profile page?
I am creating an app and want to know the recommended minimum size for profile pictures when their picture is used to show that they are assigned to something. I wanted to do something similar to ...
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In a large list, should the filter and search be combined or separated?
I am dealing with a large list of items which can be filtered as well as searched. For the user, I think it would be better for the user if search was a global search for every list item, but I am not ...
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Product/market fit - desirability testing
The scenario: Freshening up a consumer app design to see if users feel like it's viscerally the right fit for them. We'd also like to see how the design is performing among competitors in this sense.
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How to give name while creating Typography in Design Systems?
How to give name while creating Typography in Design Systems?
which of the following is most common when naming typography?
System default typography naming.
(or)
Create your own set of naming.
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How to represent multiple dropdowns and search bar to get details?
I am building an interface where users will type certain things and they will get details on them. To get details users will have to select from three types of dropdowns or they can even choose from ...
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How to show a custom range within a default range
I currently have a range of values where the center of the graph represents the ideal value, and the further you get away from the center the worse your value is. In this current wireframe, you can ...
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Personas for Users who want to quit an unwanted habit
I'm working on an app that is designed to help people with unwanted habits to addictions. I'm trying to determine how many personas would be appropriate for this app. I don't believe it warrants a ...
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App based on mind map to model what lies around the heart, and how to maintain it
I am using the mind mapping software miMind, on Android, from Google Play.
I want to make the following mind map, but the features are not available.
In the center of the mind map, I want to place the ...
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Making the 4th item in a row of icons look clickable?
So im creating a dashboard for a device and I'm finding out that only 1 out of the 4 icons are clickable and will link to a new page. I thought about adding text underneath the icon that says "...
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How to depict different categories on a table?
So the user will have to add a department and choose one of the two categories for the department. What is the best way to depict on a table what category the department belongs to?
Option 1
Option 2
...
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User Research without UX Researcher
I have recently started a new Product Designer position in a company.
In my previous job, the data to design on was given to me by a Product Owner, who knew the business idea precisely, and a UX ...
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What are good research methods to discover why people don’t stick in a product and learn how to improve engagement?
I have a question in respect to how to improve user engagement and stickiness with a product:
Context: Our product is one of the pages inside a website. We installed Hotjar and google analytics in our ...
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Codependent/parent question type
I am having troubles finding useful information about codependent/parent question type, I will explain.
I am working on a Survey project and I need to create a question type with some logic added to ...
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Recruiting from a specialised pool of tester
Context:
I'm working in a b2b software company. We have 2 specialised products, one is a facility management software, and the other is a document management system. Both softwares are on-prem. I'm ...
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How to show advanced search in a mobile view? And also how to take a care of utilizing the space of a mobile screen?
I am trying to get a solution for the mobile version of a web layout for an advanced search which includes dropdowns, filters, checkbox and toggle buttons. I tried to get it in the responsive format ...
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UX Researcher Hiring Challenge Ideas
We are hiring a Senior UX Researcher to join our team and I have been given the task of coming up with a design challenge/task that the candidate will have to do at the third stage.
The idea is to ...
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"Best Practices" vs. user research
I have been hearing and seeing "using best practices" as an alternative for not doing research and/or justifying tight deadlines imposed on UX practitioners. This excuse is used especially ...
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User Research Estimation
What are the units/factors you take into account when estimating or scoping your user research?
Other than the business domain's complexity, remote/in-person research and the difficulty of participant ...
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Solutions disguised as problem statements
As UX professionals, especially in enterprise settings, we are excluded from the problem exploration and we are given solutions instead. At that point, we start our process from the middle. Depending ...
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Better Product Navigation on POS for visually impaired
My company has designed and developed websites that need to be AA compliant for visually impaired users. However, we have a new project designing a Point of Sale application for a brick and morter ...
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Good design or bad testing?
If you are testing a simple design, should you be concerned if all results come back successful? The tested page has only three CTAs. To rule out the possibility that the participant only clicked on ...
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How to downscale the scope of startup who assumes full product as a MVP
I'm working as a hybrid designer with this company. I do UX/UI/IA/Research etc. Of course, it's too much for one person but they don't need more than one cook at the kitchen while they're setting up ...
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How to recruit research participants on a volunteer basis?
Startup problems. My company is hoping to build a community of research participants who are willing to lend their time without compensation. I've communicated with them that this approach might not ...
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The user study methods for mobile and web application testing
A mobile version of the website facilitates ubiquitous access to the service, but it seems to me that there are some differences in user needs between the mobile and desktop versions. I conclude the ...
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How do I test the perceived quality of my SAAS product?
I have a question about how to evaluate our B2B product; we want to understand what would be the best way to assess the quality perceived by those who are using the product on a daily basis. The most ...
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Research methods for improving onboarding
I am doing research on improving onboarding process of a SaaS product.
Can you recommend a methodology and researches for this kind of work?
I plan to do data analysis, heatmaps, video sessions ...
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Incentive to recruit B2B customers for generative interviews [closed]
Together with my team need to recruit participants to run some generative interviews, 15 in total. We have a customer base, but we're not sure if we should offer them an incentive and what kind could ...
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What to report when conducting a usability testing with a small sample (5 participants)?
We are going to conduct a usability testing with a small sample (5 participants) as part of an iterative design process meaning we understand that the whole idea of 5 participants is to gather ...
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Competitive audit
I am trying to conduct a competitive audit for a project I am working on.
I would like to find competitors for a bus seat reservation app, but the country where the app will be shipped doesn't have ...
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How to find out why a website is performing badly on Android phones?
We have an ecommerce website that constantly performs worse in Android web browsers. Click-through rate, conversion, are all significantly lower than iOS device browsers.
How would one start to check ...
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Can we conduct Interviews + Usability Tests in the same session? Let's say 30min + 30 mins each
We're about to launch our MVP and as the sole designer of the team, I know we will have some usability issues. Besides, I want to know if the product is a market fit because the main members of the ...
