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Questions tagged [user-research]

Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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How to synthesize with my team after field immersion with our users?

For context, we launched an app to a hospital unit. We immersed ourselves in their environment, help answer questions and troubleshoot any technical issues for a whole week. What would be the best way ...
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How do I test the perceived quality of my SAAS product?

I have a question about how to evaluate our B2B product; we want to understand what would be the best way to assess the quality perceived by those who are using the product on a daily basis. The most ...
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Research methods for improving onboarding

I am doing research on improving onboarding process of a SaaS product. Can you recommend a methodology and researches for this kind of work? I plan to do data analysis, heatmaps, video sessions ...
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Incentive to recruit B2B customers for generative interviews

Together with my team need to recruit participants to run some generative interviews, 15 in total. We have a customer base, but we're not sure if we should offer them an incentive and what kind could ...
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Where to get some users to participate coursework Usability research? [closed]

I am following an online course which involve some usability research topics and assignments. Any recommendations where to get some user to participate in simple research? Since it’s course work, I ...
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What to report when conducting a usability testing with a small sample (5 participants)?

We are going to conduct a usability testing with a small sample (5 participants) as part of an iterative design process meaning we understand that the whole idea of 5 participants is to gather ...
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3 answers
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Competitive audit

I am trying to conduct a competitive audit for a project I am working on. I would like to find competitors for a bus seat reservation app, but the country where the app will be shipped doesn't have ...
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3 answers
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How to find out why a website is performing badly on Android phones?

We have an ecommerce website that constantly performs worse in Android web browsers. Click-through rate, conversion, are all significantly lower than iOS device browsers. How would one start to check ...
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3 votes
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Can we conduct Interviews + Usability Tests in the same session? Let's say 30min + 30 mins each

We're about to launch our MVP and as the sole designer of the team, I know we will have some usability issues. Besides, I want to know if the product is a market fit because the main members of the ...
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2 answers
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Ux with no budget or time, how? [duplicate]

My job is a small web agency and our boss negotiates and offers UX services. The job consists on producing research, analysis, user journey and personas sometimes in a week or two. I know this is very ...
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Is it ok to change the wording in the scenario in user testing?

I believe the wording in one of the scenarios of my user test might be mis-leading the participant to click somewhere else on my prototype. I have already tested two participants and this is what ...
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How do I test if merging two websites is a good idea?

Client wants to merge two of his websites; one is into retail and the other export. Two distinct audiences no doubt. My bias tells me it isn't good to but I want to be sure. What do I test with? Does ...
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Exploratory user research: how to do it and exploit it efficiently?

Really need your advice and thoughts here. I'm working on user / market research for a mobile self-help app which helps users self-diagnose their mental wellness and seek external help if they need. ...
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Example of personas that cater for and are expected to evolve over time

Are there examples of personas that are designed specifically to cater for users whose traits and behaviours are expected to evolve over time as opposed to being static? One scenario that I can think ...
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How could I recruit neurodiverse participants on a user testing platform?

I already test designs for accessibility with users of screen readers, magnifiers and switch navigation. We recruit for this through a platform called Fable, which is specific to testers who use ...
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Design Researcher or UX researcher?

I noticed in linkedin last week that many people are referring themselves as "Design researchers" instead of "UX researchers". I was researching and reading articles to see if ...
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What do you call your company's initiative to get feedback from end users?

IBM has its 'Sponsor User Program' and I've heard terms like 'Voice of the Customer' used before, but is there a standard term for this type of initiative? I'm not asking how such a program works. I ...
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Instructional overlays (feature tour) for formative usability tests?

I'm a UXer in a little software agency and we are currently redesigning a large and quite complex software with lots of features etc. By now we have developed an MVP that covers a part of the entire ...
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Card sorting exercise for a complex platform that is more focused on actions than information

I am working on a platform that has very repetitive information but very different actions in different modules. Like: So there are multiple modules with similar clients but different actions module-...
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2 answers
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How do you empathize with users for an ecommerce website?

In design thinking the first stage often revolves around gaining an empathic understanding of the problem we're trying to solve for our users. With something like a physical product or an app you can ...
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How many problem statements should I create?

I'm learning UX design, I've decided to start my first project and right now and in the define stage. But I've got a doubt. How many problem statements should I create? In the empathize stage I've ...
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2 votes
1 answer
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Drawing on Mobile with fingers: magnifier or offset from finger location?

We are working on a "remove objects from photos" app, where the users highlight/select a part of an image they want to remove and the app takes care of it. Precision is sort of important ...
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Video learning platform for User Experience Resources

Having recently made a transition from software development & cloud architecture to a purely User Experience Research & Human Factors role I was wondering if there are suggested video ...
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1 vote
2 answers
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3 participant per study. Is it worth running at all?

Good morning, I plan on running an online shop-along to observe how users interact with our website. I asked for 7 users but the management approved the budget for 6 and wanted to split the 6 into two ...
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2 votes
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How to get insights from a usability test?

I am new in the UX world, as practice I have conducted a usability test, but I am having problems when identifying insights. I have used an Affinity Diagram to organize my observations and come un ...
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2 votes
4 answers
225 views

Want to redesign an app but can't find its users

There's an app I am really interested in. It's an app about rural journalism. In India we don't have news channels covering the issues of rural areas (well they do cover but it's not enough). The app ...
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Journey Mapping Project best practices

Looking for suggestions on process best practices: In order to understand how clients (e.g. insurance carriers) subscribe to services from a particular company, I need to create a journey map to ...
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Building my UX Portfolio - Where to find Users to Interview?

I have been interested about a career in UX/UI for a long time and even had a chat with some working UX professionals about their jobs previously. It really sounds like the way to go for me. So ...
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1 vote
3 answers
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UX Research during pandemic [closed]

This is more of a curious question for UX researchers that has been in my mind lately: how are you handling UX research during the pandemic? Because there are some in-person studies like observation ...
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how to contact users of an app to do user research

I want to do a case study on a app but I am feeling bit stuck with the user research. Actually I want to do user research but I can't really find the users of that app. I tried to contact the users ...
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4 votes
3 answers
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How many participants for a survey when you don't know the total population?

I have been using a sample size calculator to know how many participants I should have to have a sample and results that are representative for my total population. But what if we don't know the total ...
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How to prioritize user journeys and stories

I just walked into my first big UX project. I have developed personas and am now in the process of starting the development of user journeys and user stories. I have developed a primary persona and a ...
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I've heard of tagging insights, but what do you think of tagging questions?

My team is kicking off a new project and we're still in the discovery phase. We haven't talked to users yet, so we have a lot of questions. I work with learning scientists and research scientists as ...
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1 answer
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How many Empathy maps do I need to make?

I am currently working on a project. I took interviews of 10 people so far and created one user persona based on those ten people. Now question is, how many empathy maps am I allow to create? do I ...
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4 votes
2 answers
162 views

Gap between research and design

In his book, About Face, Alan Cooper uses term research-design gap when he speaks about the gap between user research and designing phases of user centered design or to be more specific goal directed ...
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1 answer
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Automated Transcription navigation for Videos

To make the User Research a bit leaner i do not fully transcribe interviews but make notes (or a note taker does this). But sometimes i need to jump back to the interview video, just to see that ...
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1 answer
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How to avoid the bandwagon effect on users?

Users in a target audience are likely to experience the bandwagon effect because they rely on others' assessment of information. In some domains [1], it is expected that some users are less likely to ...
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Is UX Research most of the time unnecessary nowadays? [closed]

I got mixed opinions from my colleagues, so I would like your two cents on this. As we know, UX research is a time-consuming step in the UX process. When you work with apps or websites, I believe that ...
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Available research around the use of delimiters (comma's) in large numbers

Is anyone aware of any cognitive/academic research/performance factors around the use of delimiters in larger numbers? And more specifically, the speed at which humans process them? Example with ...
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Is it useful to have "add to favorites" button in the the search result?

I am working on an e-commerce website. I am wondering how useful it is to have "add to favorites" in search result? Here are some example: Etsy In the search result, if you hover over the ...
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Email vs messaging paradigm (patient portal)

I am building a secure patient portal through which patients / doctors communicate. The existing web-based platform fits the traditional "email," paradigm (inbox, sent, archived). Each email ...
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2 votes
1 answer
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Usability testing dashboard

I want to usability test the current dashboard before I start any designs to understand how current users are using it and what are their pain points. In the past when I have done such testing I have ...
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1 vote
2 answers
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How to improve user activation / retention with user research?

I'm a junior UXR and would like to get some advice regarding how to improve user activation and retention through user research. Some background: I'm working as the only UX researcher in a B2B SaaS ...
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What is the easiest way to automatically collect user data in a prototype app?

I would like to test the design for an app. Therefore, I would like to let my test subjects use an app prototype on their smartphones for a few days in a row. I would like the test persons to use the ...
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1 vote
2 answers
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How much should user research results be filtered for hostile stakeholders?

I've worked in organizations where there is ostensibly an appetite for user feedback, but bad news isn't taken well. Some examples of reactions: "There's nothing we can do about that problem, ...
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Remote contextual inquiry with sensitive data

As part of an upcoming redesign project, I would like to conduct a contextual inquiry with some of our users. Due to COVID, I'm being advised to do this remotely (I normally would do this in-person). ...
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4 votes
3 answers
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What are some examples of UX engineering heuristics?

Noting that UX engineering is a fairly expansive term, I'll contextualize this to UX engineering as it relates to component prototyping and development, UI architecture, and maintenance. What kind of ...
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How to let an existing user buy a subscription without signing in?

How can an existing user continue buying a subscription using the same email ID without signing in? I have made the new user to create a password at the end of the checkout/purchasing the subscription....
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1 vote
1 answer
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What is a good resource for objective data on what to label options in an application, e.g. should they be called settings, preferences, or options?

I'm looking for objective and publicly available quantitative research on the language that users prefer or industry best practices on what to call options in an application. When is it best to use ...
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Does requiring NPS/satisfaction score to give feedback skew results?

The other day I wanted to leave feedback on my gym's website. The feedback widget looks like this: The first question is a mandatory satisfaction score (I clicked 10, but it's not the default). I ...
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