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Questions tagged [user-research]

Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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0answers
16 views

Best way to show different forms

I'm using Angular 6 and Angular Material to create a website. I have a left hand side navigation bar that has the following items: Forms, Reports, Jobs. When the forms item is selected, the user ...
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2answers
184 views

What to do when you disagree with UI designer?

I have a little question, I am a full UX Designer, I don't do UI in my company. However, I have a regular problem when I am making user interviews then wireframes. The UI designers of my company said "...
3
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1answer
38 views

Correct pattern to select while able to search

Situation: We have a list of items, which can be multi-selected. However, we can also have a search field which allows us to filter the list. Problem: Let's say I have a huge list of items. I ...
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0answers
31 views

How to do a persona workshop

Currently, in my company, we don't have a written persona. I started with interviewing different kinds of existing users. I'm planning to share the Q&A from the interview with the stakeholders ...
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0answers
47 views

How can a group of programmers sort their opinions and come to consensus on the best answer? [migrated]

Our organisation is faced with a difficult problem to solve, where there is no "right" answer. Each solution has many advantages and disadvantages. I have given a group of programmers a ...
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1answer
47 views

Can we display Cost, Clicks and Impression all together in a 2-D graph? [closed]

I feel cost is a different metric than clicks and impressions. How do I show this for multiple channels say fb, instagram, youtube etc all together? Please help.
-2
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1answer
59 views

Best practice when doing user research with surveys?

Could you suggest best practice when doing user reasearch with surveys with open questions? Context a web page has (unexpectedly) a lot of visitors we know nothing about. This page is not listed in ...
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0answers
34 views

Customer Needs Prioritization

I'm trying to uncover best practices for prioritizing customer needs and opportunities. So, the team defines customer research questions then comes back with a lot of data. These can be distilled ...
1
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1answer
40 views

Formative Usability Testing - Script

I'm running my first real usability test. I am doing this for an internal, enterprise application that will eventually be offered as a SasS. I've recruited a small user group which literally account ...
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1answer
43 views

What questions to ask in user interview to create better empathy map?

After an exhausted research in the topic of Empathy Map, I understand the critical parts of the most famous maps like 4 quadrants, and Xplaner(gamestorming book) v 1.0 and 2.0 types. They are met on ...
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0answers
27 views

Asking for demographic and screening question at the end of the survey - benefits outweigh risks?

I recently completed a survey in which the demographic questions were asked at the end instead of the beginning. I assume that this is because there are no specific screening questions for the purpose ...
2
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1answer
60 views

When do we use prescriptive vs descriptive models?

In Design Methodology we can use descriptive models such as hierarchical task analysis, prescriptive models such as user stories ...To capture and understand the context of use as well as the ...
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2answers
76 views

Best response from calculator for uncomputable expression

What should be the best response from a calculator or computer algebra system when it can't evaluate given expression ? Some examples: LibreCalc : =😁÷🤣 → Err:501 Ubuntu Calculator : 😁÷🤣 ...
3
votes
3answers
107 views

Should I trust user tests outside a controlled environment

Recently we started to do user tests for a new website we are launching. At first my boss was against user testing because 'reasons'*. After I conducted the first few tests we already identified a ...
3
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4answers
78 views

How does the user recruitment process typically look like for user research & usability tests?

When you are working with an actual client to enhance the ux of their product, at the research stage of the project how do you recruit the users? In other words, let's say you start using a tool ...
-1
votes
1answer
45 views

Where can a ux designer find data for a user persona or an empathy map when working on a fictional project for their portfolio?

When working on a fictional personal project that will only serve as a portfolio piece (i.e. briefbox projects), how can I find the appropriate data to create user personas? I want to emphasize my ...
1
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1answer
44 views

How common is it for a user to report that they're having a problem?

Let's say that I have a website that has a large usability problem, like videos that were once available to watch are now buried under some hard to find links and buttons. Is there any data that ...
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1answer
46 views

Where to start when I'm the solo product designer in the company? [closed]

to rephrase my question from earlier. In my current job, we don't have specific colors, font styles or grid to use yet and we didn't agree on a budget for rebranding yet as we will hire a design to do ...
6
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3answers
3k views

Should we ask users what they want? [closed]

We are taking users opinion as shown in the image. Is it fine asking users if they would like to use voice search or not?
2
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1answer
30 views

Task success — How do we establish how much to deduct from the total TPI (task performance indicator) when measuring the success score of a task?

Does anyone have experience in measuring task success with a TPI score? As an example I can give measuring task success on a travel website and example tasks would be: Search for a holiday ...
-1
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1answer
97 views

Whats more obtrusive during a user interview, an audio recorder or a colleague taking notes. [closed]

From experience, which has caused more of a barrier to a candiadate feeling relaxed or giving an acurate detailed answer?
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4answers
100 views

How can I convince stakeholders and management that I need a user research focus group?

Background info on the company: I'm the only User Experience Designer at a start-up-size company that has been around for 20 years. It's only been in the last few years that they've even created a ...
0
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0answers
19 views

Are there any case studies using Sinus-Milieus in product development?

Currently, I am exploring how to use the research insights from the Sinus-Milieus institute in the discovery phase of the development of a news media product. These insights are all about "groups of ...
10
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10answers
1k views

How to explain the difference between user research and user testing to stakeholders?

I recommended conducting user research, but my client considers research and testing to be the same concepts. I am not sure how to explain the difference between research and testing in layman's words....
3
votes
1answer
154 views

Age group dilemma in surveys

So I'm new to research and I started a survey to understand users a bit more. After doing a HotJar Poll/ Email Survey on one of the sites I'm managing I'm getting 55+ as an age group for the majority ...
0
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1answer
103 views

Best way to organize search form interface?

I have tab in my application where users can search Accounts. Account table has two different type of accounts, User and Staff type. User type is one that have username, password, etc. Staff only ...
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0answers
51 views

Are there studies on scanning patterns for dual/multiple screens?

There are well known scanning patterns (such as F and Z scanning for websites that have been around for some time), but my assumption is that these have been built up over the years from research on ...
2
votes
1answer
54 views

How to conduct remote unmoderated user testing on living room devices such as FireTV, Playstation, and Roku?

I'm wondering if there is a better way other than asking users to point a camera at their TV screen and try out some tasks while recording. Maybe mirror the TV screen to a computer and capture the ...
0
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1answer
56 views

Start time and end time relating to the start of an event and end of an event

I'm trying to figure out what the best design format will be for an event selection tool. Issue: The start time is strictly related to the start date of the event (Example, July 30th, 2018 at 3:00pm)...
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0answers
22 views

Participant Criteria - User Testing Lab

We recently ran a user testing lab for our eCommerce mobile app. Part of the recruitment process for the participants is to make sure they don't work in any type of web based job role (digital ...
1
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1answer
75 views

Interview methods for user needs phase

I'm designing a workforce training project and am in the process of collecting the initial user feedback. While I'm an experienced survey designer and data scientist, I'm new to user experience and ...
1
vote
3answers
136 views

How do I know why people prefer our competitor's web site?

First let me explain the context: We have a web site that helps people to find jobs (e.g. https://www.careerbuilder.com/ https://www.glassdoor.com/index.htm ) In our country, there are some web ...
1
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4answers
163 views

Where do users most often expect the submit button on a form to be?

Has research been done on where the most "expected" location for the submit or primary action button would be in a form? I'd clearly assume at the bottom of the form, but what about it's alignment? is ...
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2answers
90 views

Is Displaying Restaurant Menu Prices A UX/Accessibility Matter?

I am working with a high-class hotel that owns a number of restaurant venues. I have been trying to do some research, but am coming up short with results to back the idea that exposed restaurant menu ...
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2answers
104 views

Design Sprint - Sample SIze

I'm a big fan of Design Sprints, especially of their value to efficiently align a team on the problem and proposed hypothesis/solution. There's one aspect with which I've always struggled: testing. ...
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0answers
23 views

Running Qualitative user research on Marketing Creatives

as an e-commerce company, it's common for creatives for marketing campaigns success to be measured in terms of numbers. e.g. based on click-through rates and conversion rates. however, just numbers ...
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1answer
46 views

Research Project Planning - Time estimates for various research methods and phases

Are there any suggested rough estimates for how long user research methods and phases of research planing, execution, and analysis take? I'm trying to get better at project management and planning ...
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1answer
42 views

Saving Video on Mobile - Hide or Show Video while saving it?

Quick and short question. I'm building iOS Video Editor app. Within the Video Edit Screen I'm placing a "Save button" so the user can press Save quickly. Do you think: 1) I should place the "...
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0answers
30 views

Do you need a security clearance to conduct contextual inquiries?

To my understanding, a contextual inquiry is conducted in the natural environment of the participant. So for example, if my participant works in an occupation that holds sensititve/proprietary ...
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2answers
42 views

Minimum image size for scanning/recognizing faces in a list?

Is there a standard minimum size for pictures of faces to be scannable/recognizable in a list? Scanning a contact list, for example.
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1answer
65 views

User testing of multi dimensional information architecture

i'm working on a project where I have to test an information architecture. This kind of IA is multidimensional. So you can access to the same content through several path. Each content is tagged with ...
1
vote
1answer
41 views

Search: Same Phrase. Many Alternative meanings [closed]

Is there a way/tool/ search engine that would allow me to search for multiple variations of the same phrase at the same time? For example, I want to search for "revealing his true belief". But I also ...
5
votes
2answers
80 views

What are the good practices of maintaining feedback from customer support?

In our company we have customer support who deal a lot with users, onboarding, talking, following up and etc. They have a lot of different feedback and insights directly from the users. What methods ...
2
votes
2answers
46 views

Minimum viable User Testing lab set up

My need is to set up a User Testing facility, which allows observers to watch the session. I do not want people to hover around the user, who then feels like a lab rat. My constraint is that I cannot ...
0
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4answers
168 views

Customer journey map: How to test with customers?

I am currently mapping the customer journey for the company I work for. We have visualized the journey based on internal knowledge and experience with our customers. Now I would like to test what we'...
6
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4answers
229 views

Designing for users without meeting them

So recently I started my internship and the first thing I was told is that I probably won't meet with users (HR managers) nor do I get their feedback at least in the early stages of the design. I am ...
1
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2answers
131 views

Users' attention to minimized video

We do know autoplaying videos is bad. When users arrive at a webpage, they don’t appreciate being surprised by video or audio content that begins playing without their consent. Video, and the ...
0
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2answers
51 views

Best way to ask a question about how users got to the webpage?

This would be in the form on a short online survey where users will see it pop up some time after they land on the page. I want to know the exact traffic source from which a user lands on a specific ...
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3answers
93 views

Quantitative testing on other peoples websites

I want to test other peoples sites, but I want to collect quantitative data, as opposed to qualitative data. For example, I'd like to test the time it takes a user to navigate to a product page once ...
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0answers
46 views

Executing the exploration phase of double diamond process

I'm a web designer working towards a transition into UX. I'm currently working on a side project to get my teeth into the ux and product design side of things. The project is a redesign of an ...