Questions tagged [user-research]

Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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12
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2answers
1k views

Are remote preference tests (A vs. B) always flawed because of learning effect?

Currently doing UX testing on low budget. We have prototypes in Figma and user tests in Maze. Now one of the main goals is to compare two versions of a feature. The problem? All the remote testing ...
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0answers
19 views

Aside from going into bootcamps, what’s another way to build case studies? I have a few ideas but I’m not sure how to build it without a main guide?

So as a context: I've already done a bootcamp last year but in that bootcamp, we didn't make a lot of case studies. Just one. I need more but I'm not sure how I'm going to recruit participants into ...
1
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0answers
98 views

Should I interview existing offline customers as a part of foundational research? [closed]

I am pursuing a Google UX design professional certificate. In this course I need to design the UX for a project titled: "Design a specialised app for a travel agent". As a part of ...
1
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0answers
21 views

Good Intercept survey platform/partners [migrated]

I was wondering if anyone could suggest best/good intercept survey platforms for both Web & App. I am scoping for a survey platform that lets me run intercept on nuanced triggers like time spent ...
1
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0answers
27 views

Does using research goals to support note-taking during interviews bias the results?

We have some observers for our user interviews and have been considering using some note-taking frameworks to support observers to see how research is relevant. We had the idea of using the research ...
2
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1answer
39 views

User Researchers - Are there types of research questions that not appropriate for discovery?

When generating research questions for discovery are there any inappropriate questions that require reframing? I'm specifically wondering if there are useful provisos or rules that support generating ...
3
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2answers
40 views

How best to conduct user research on existing textual documents?

My team and I are designing an online service that hosts learning material in the form of articles with various sections that take maybe 10 minutes to read. While we can't change the content, we can ...
0
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1answer
28 views

Can I use semi-structured interviews for collecting insights for a prototype?

I have a low-fidelity prototype and I would like to use semi-structured interviews to ask users questions while having a walkthrough of the prototype. Do you think it's a good idea to choose semi-...
1
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3answers
65 views

What's the difference between Heuristic Review and Journey Mapping

HR has been around for a while. JM is relatively new. But I wonder if JM is just a glorified, more encompassing HR. I can think of a few differences: HR can be about a page, one task while using a ...
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0answers
27 views

Log in before confirming a transaction

My team and I are building a self-service web portal that allows users to make the transaction as they would in person at a bank...first, when the users visit the web portal they process the ...
0
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1answer
43 views

Focus group for international non-native English speakers

I'm planning and moderating a series of remote focus groups with people around the world whose native language is not English. Their English speaking abilities will vary. I'm looking for advice ...
2
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1answer
74 views

Best practices for System Usability Scale (SUS) Scoring

My UX team has always utilized SUS Scoring after our usability tests. We work with Student Information System Software and after testing a new feature, we follow up with a SUS Scoring survey. The ...
0
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1answer
40 views

What's best practice for including correct answers in tree tests?

Let's say I'm creating a tree test to validate my IA for a grocery shopping website. When I'm creating the tree, I'm wondering if I should include the target in the tree, or stop the tree at the next ...
0
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0answers
21 views

Where should website logo link to in an organization with multiple platforms? [duplicate]

We have an organization that has a /forum (discourse), a /news (ghost CMS), /learn(learning platform) and etc. They all share a similar navigation with the organization's logo in the middle and ...
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3answers
39 views

Recruitment for UX research [closed]

I'm would like to recruit executives and design leaders for a study, but my budget will only cover incentives. What are the best recruitment strategies that don't involve paying hefty service fees or ...
0
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2answers
64 views

over a million user banking experience persona creation [closed]

I'm working on a banking app project in which I aim to gather user data and put it into a beneficial form in order to make every stakeholder understand quantitatively and qualitatively what's going on,...
1
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2answers
37 views

How can user research fit into a copywriting team?

Our content based website has a team that is responsible for writing and maintaining the content. The team's work is often ad-hoc and small in scope with tight deadlines. The future roadmap is not ...
2
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1answer
58 views

Suggested number of groups in open card sorting

I'm going to use OptimalWorkshop for conduct an open card sorting exercises (unmoderated) with about 35 cards. I will recruit about 40 participants. Do I need to constrain the number of groupings ...
0
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2answers
50 views

What are the alternative solutions for easy One Handed navigation?

The super-sized smartphones of this era make the user stretch their thumbs to reach touch targets on the top. The one-handed mode does not really solve one-handed reachability as it shrinks the screen ...
3
votes
3answers
148 views

What is the most user-friendly way to ask a 'yes' or 'no' question via e-mail?

I'm interested in finding out the most user friendly way to ask a 'yes' or 'no' question via email. I have included an example and a couple of possibilities below. It's a huge plus if whatever method ...
0
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2answers
135 views

Aligning the UX and UI methods with the Design Thinking Process, can you categorise them?

The Design Thinking Process consists of Empathy, Define, Design, Prototype, and Test. While the last two phases are straight-forward, i.e Test might include usability testing, A/B Testing, etc. and ...
2
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1answer
56 views

What are the best user research practices when launching a beta site with a very small # of first users?

I believe it is a good idea to conduct user interviews to understand experience of first users soon after they try out the site. What are some types of helpful question examples that might be relevant?...
7
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2answers
126 views

Are there alternative methods to reducing screen addiction that have been successful?

I was reading an article about the ways that children are getting around Apple's Screen Time to continue feeding their screen addiction habits. It seems to indicate that trying to make apps engaging/...
3
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1answer
45 views

What UX decisions to make to promote civility online?

Folks aren't as nice online as they are in person. Trying to find ways to mitigate this, a cursory search only turns up suggestions that each user can do to be more civil online. What UX decisions ...
2
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1answer
265 views

How do you build personas based on real users

I've seen a lot of really 'pretty' personas online. but my question is how to build personas based on real users. how do you gather the info to create a persona? Is it from interviews, observations, ...
3
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3answers
77 views

User research strategy [closed]

I am a rookie. As the only UX designer on my team I have been assigned to create the research strategy. The product is an existing Learning Management System (LMS) and the vision is to revamp and add ...
3
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1answer
82 views

Multi-Line Text Box vs Single Line Text Box

We have a 'Notes' section in several of our webpages that is currently only displayed as a single line text box. We tend to get short responses (5-7 words) describing what they need. This almost ...
0
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3answers
51 views

Sources of participants for user research and feedback

EDIT: The products we design are B2C and used by regular folks like you and me. Think Skyscanner, Zalando, etc I'm re-evaluating the sources of getting participants our UX team uses to recruit ...
0
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1answer
48 views

How aware are typical users of browser zoom functionality?

Ideally I'm looking for quantitative research on this, if it exists, but I'd also be interested in anecdotal evidence from observing user behavior. To what extent is the average user aware of, and ...
0
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4answers
126 views

How do you uncover true motivations and goals during user research?

My goal is to create some UX/JTBD personas and I am new to conducting user research interviews. When asking participants what motivates them professionally, or what their professional goals are, a lot ...
0
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1answer
63 views

How to engage user if some API is taking time on website or app

What are the methods using which we can engage the user on website or mobile app page where some backend API take more time to provide the output.
3
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5answers
106 views

How can I phrase questions to user tests to not give away the solution?

For a site project I'm designing, I want to make sure people know where to find what they need so names of main sections must be clear. I want to test with a couple users, as many as I can perhaps. ...
3
votes
1answer
46 views

How to conduct user testing to identify the optimal position for an entry point of a feature

I'm conducting a user testing session to identify what is the optimal entry point on a flight booking mobile app, to introduce users to its frequent flyer program. Potential entry points are after ...
0
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1answer
28 views

Can i add meta keywords with multiple languages? [closed]

I have a webpage and i want to add meta keywords/description with multiple languages into it. Is it good practice to add it and will it have any improvement regarding seo ?
2
votes
2answers
134 views

UX for Range Control within a Carbon Footprint Tracking App

I am working on redesigning the UX for a carbon footprint tracking app. The issue is when it comes to letting users select miles travelled via airplane, car, bicycle etc..with airplanes, the data ...
2
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0answers
58 views

Have studies shown people actually use floating “Back to Top” buttons? [duplicate]

I know there are "guidelines" out there for how to handle floating Back to Top buttons, but I haven't found hard data or studies showing that users measurably prefer to use a Back to Top ...
3
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4answers
287 views

Why was Dark Theme created?

Hello guys so I was wondering if there was a particular reason or study/research of why was Dark Theme created. What's the value for the user of having a Dark Theme UI?
1
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1answer
38 views

A/B Usability Testing Technique Format?

I'm currently preparing a usability test for a module interface I'm designing and I want to be able to structure the test to ensure the best results. Currently, there are 3 versions of the interface, ...
1
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4answers
240 views

How can I conduct user research on a product that already exists?

I am working on a school project as my team's UX researcher. Our product has already been designed, prototyped, and launched, without having conducted any research. The team wants me to create ...
0
votes
1answer
101 views

How to start a user journey map for a new product and how does it translate to a product backlog?

I'm working on a new product that's a talent marketplace for the events and entertainment space. The client has a rough idea (like 20%) of what the user journey would be like. I'm curious how should i ...
1
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3answers
91 views

Where to find participants for User Research Interviews?

If you are not able to source users through the client or pay a recruitment firm, what are the alternatives to find participants for User Research Interviews? Do you search for participants through ...
0
votes
1answer
38 views

Scroll v/s tab-based layout within an app - Is there evidence that tabs work better?

So, I am working on a climate change app wherein people can view and compare their carbon footprint. We need to showcase recommended actions to reduce that footprint and then those actions turn into ...
0
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1answer
76 views

What is the typical ratio of downloads to sign ups for B2C product apps eg A typical fitness/health app?

I have a health app where the user sign up is quite straightforward(at least in my eyes). It goes as follows - Screen 1 - enter email id, password Screen 2 - enter verification code sent on email ...
0
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0answers
41 views

How do you present the analysis of the stakeholder interviews?

I have recently conducted a series of stakeholder interviews as part of a sports website redesign I am currently in the process of analysing all the responses. What is the best way to present various ...
0
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3answers
161 views

Best way to display page full of links?

I have a page that looks like below. I shrunk it in dimensions to give a broad idea of the page. So it has categories and under them there are links. What would be some of the options in terms of ...
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0answers
150 views

How to balance user-led vs. user-centered design when it comes to navigation labels?

We just completed some research with card sorting and tree testing. Two of the categories were consistently labeled the same by a large percentage of participants. It seems to make sense to name the ...
0
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1answer
65 views

Does Usability Tests and Product Experience Maps go Under Discovery or Define Stage?

I'm creating education materials for my company on UX to help better educate the team and secure more funding for UX at the company. But as I was reading how we define stages of UX I came across what ...
0
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1answer
46 views

Surveys - asking users to select which persona they identify with?

We're writing a survey and one of the questions asks the user to select an option "which they most identify with." This question is basically asking the user to select which of our personas ...
1
vote
1answer
103 views

What are the risks of doing only in-depth interviews and surveys for user research?

I work at a very small, very scrappy software company as the only UX Researcher. There is such a huge need for information and a very fast pace of product development, so the easiest thing to do is ...
0
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2answers
81 views

What research methods do you use when the budget is very small?

What research methods do you use when the budget is very small? Do you rely solely on online surveys due to the budget constraints or is there a better way?

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