Questions tagged [user-research]

Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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31 views

Newbie UX Manager here, any tips? [closed]

Just got promoted as a UX Manager last month, from being a UX Lead, I just wanted to learn from you guys about the same role, this will really help me a lot on my transition, thank you all in advance!!...
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28 views

Focus group for international non-native English speakers

I'm planning and moderating a series of remote focus groups with people around the world whose native language is not English. Their English speaking abilities will vary. I'm looking for advice ...
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51 views

Best practices for System Usability Scale (SUS) Scoring

My UX team has always utilized SUS Scoring after our usability tests. We work with Student Information System Software and after testing a new feature, we follow up with a SUS Scoring survey. The ...
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31 views

What's best practice for including correct answers in tree tests?

Let's say I'm creating a tree test to validate my IA for a grocery shopping website. When I'm creating the tree, I'm wondering if I should include the target in the tree, or stop the tree at the next ...
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21 views

Where should website logo link to in an organization with multiple platforms? [duplicate]

We have an organization that has a /forum (discourse), a /news (ghost CMS), /learn(learning platform) and etc. They all share a similar navigation with the organization's logo in the middle and ...
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38 views

Recruitment for UX research [closed]

I'm would like to recruit executives and design leaders for a study, but my budget will only cover incentives. What are the best recruitment strategies that don't involve paying hefty service fees or ...
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2answers
63 views

over a million user banking experience persona creation [closed]

I'm working on a banking app project in which I aim to gather user data and put it into a beneficial form in order to make every stakeholder understand quantitatively and qualitatively what's going on,...
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37 views

How can user research fit into a copywriting team?

Our content based website has a team that is responsible for writing and maintaining the content. The team's work is often ad-hoc and small in scope with tight deadlines. The future roadmap is not ...
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1answer
56 views

Suggested number of groups in open card sorting

I'm going to use OptimalWorkshop for conduct an open card sorting exercises (unmoderated) with about 35 cards. I will recruit about 40 participants. Do I need to constrain the number of groupings ...
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2answers
49 views

What are the alternative solutions for easy One Handed navigation?

The super-sized smartphones of this era make the user stretch their thumbs to reach touch targets on the top. The one-handed mode does not really solve one-handed reachability as it shrinks the screen ...
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3answers
98 views

What is the most user-friendly way to ask a 'yes' or 'no' question via e-mail?

I'm interested in finding out the most user friendly way to ask a 'yes' or 'no' question via email. I have included an example and a couple of possibilities below. It's a huge plus if whatever method ...
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133 views

Aligning the UX and UI methods with the Design Thinking Process, can you categorise them?

The Design Thinking Process consists of Empathy, Define, Design, Prototype, and Test. While the last two phases are straight-forward, i.e Test might include usability testing, A/B Testing, etc. and ...
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1answer
50 views

What are the best user research practices when launching a beta site with a very small # of first users?

I believe it is a good idea to conduct user interviews to understand experience of first users soon after they try out the site. What are some types of helpful question examples that might be relevant?...
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123 views

Are there alternative methods to reducing screen addiction that have been successful?

I was reading an article about the ways that children are getting around Apple's Screen Time to continue feeding their screen addiction habits. It seems to indicate that trying to make apps engaging/...
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1answer
45 views

What UX decisions to make to promote civility online?

Folks aren't as nice online as they are in person. Trying to find ways to mitigate this, a cursory search only turns up suggestions that each user can do to be more civil online. What UX decisions ...
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1answer
264 views

How do you build personas based on real users

I've seen a lot of really 'pretty' personas online. but my question is how to build personas based on real users. how do you gather the info to create a persona? Is it from interviews, observations, ...
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73 views

User research strategy [closed]

I am a rookie. As the only UX designer on my team I have been assigned to create the research strategy. The product is an existing Learning Management System (LMS) and the vision is to revamp and add ...
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1answer
69 views

Multi-Line Text Box vs Single Line Text Box

We have a 'Notes' section in several of our webpages that is currently only displayed as a single line text box. We tend to get short responses (5-7 words) describing what they need. This almost ...
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51 views

Sources of participants for user research and feedback

EDIT: The products we design are B2C and used by regular folks like you and me. Think Skyscanner, Zalando, etc I'm re-evaluating the sources of getting participants our UX team uses to recruit ...
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1answer
45 views

How aware are typical users of browser zoom functionality?

Ideally I'm looking for quantitative research on this, if it exists, but I'd also be interested in anecdotal evidence from observing user behavior. To what extent is the average user aware of, and ...
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4answers
92 views

How do you uncover true motivations and goals during user research?

My goal is to create some UX/JTBD personas and I am new to conducting user research interviews. When asking participants what motivates them professionally, or what their professional goals are, a lot ...
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1answer
63 views

How to engage user if some API is taking time on website or app

What are the methods using which we can engage the user on website or mobile app page where some backend API take more time to provide the output.
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5answers
106 views

How can I phrase questions to user tests to not give away the solution?

For a site project I'm designing, I want to make sure people know where to find what they need so names of main sections must be clear. I want to test with a couple users, as many as I can perhaps. ...
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1answer
43 views

How to conduct user testing to identify the optimal position for an entry point of a feature

I'm conducting a user testing session to identify what is the optimal entry point on a flight booking mobile app, to introduce users to its frequent flyer program. Potential entry points are after ...
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1answer
28 views

Can i add meta keywords with multiple languages? [closed]

I have a webpage and i want to add meta keywords/description with multiple languages into it. Is it good practice to add it and will it have any improvement regarding seo ?
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2answers
126 views

UX for Range Control within a Carbon Footprint Tracking App

I am working on redesigning the UX for a carbon footprint tracking app. The issue is when it comes to letting users select miles travelled via airplane, car, bicycle etc..with airplanes, the data ...
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57 views

Have studies shown people actually use floating “Back to Top” buttons? [duplicate]

I know there are "guidelines" out there for how to handle floating Back to Top buttons, but I haven't found hard data or studies showing that users measurably prefer to use a Back to Top ...
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4answers
282 views

Why was Dark Theme created?

Hello guys so I was wondering if there was a particular reason or study/research of why was Dark Theme created. What's the value for the user of having a Dark Theme UI?
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1answer
36 views

A/B Usability Testing Technique Format?

I'm currently preparing a usability test for a module interface I'm designing and I want to be able to structure the test to ensure the best results. Currently, there are 3 versions of the interface, ...
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4answers
227 views

How can I conduct user research on a product that already exists?

I am working on a school project as my team's UX researcher. Our product has already been designed, prototyped, and launched, without having conducted any research. The team wants me to create ...
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1answer
97 views

How to start a user journey map for a new product and how does it translate to a product backlog?

I'm working on a new product that's a talent marketplace for the events and entertainment space. The client has a rough idea (like 20%) of what the user journey would be like. I'm curious how should i ...
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3answers
86 views

Where to find participants for User Research Interviews?

If you are not able to source users through the client or pay a recruitment firm, what are the alternatives to find participants for User Research Interviews? Do you search for participants through ...
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1answer
36 views

Scroll v/s tab-based layout within an app - Is there evidence that tabs work better?

So, I am working on a climate change app wherein people can view and compare their carbon footprint. We need to showcase recommended actions to reduce that footprint and then those actions turn into ...
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64 views

What is the typical ratio of downloads to sign ups for B2C product apps eg A typical fitness/health app?

I have a health app where the user sign up is quite straightforward(at least in my eyes). It goes as follows - Screen 1 - enter email id, password Screen 2 - enter verification code sent on email ...
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41 views

How do you present the analysis of the stakeholder interviews?

I have recently conducted a series of stakeholder interviews as part of a sports website redesign I am currently in the process of analysing all the responses. What is the best way to present various ...
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3answers
129 views

Best way to display page full of links?

I have a page that looks like below. I shrunk it in dimensions to give a broad idea of the page. So it has categories and under them there are links. What would be some of the options in terms of ...
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148 views

How to balance user-led vs. user-centered design when it comes to navigation labels?

We just completed some research with card sorting and tree testing. Two of the categories were consistently labeled the same by a large percentage of participants. It seems to make sense to name the ...
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1answer
65 views

Does Usability Tests and Product Experience Maps go Under Discovery or Define Stage?

I'm creating education materials for my company on UX to help better educate the team and secure more funding for UX at the company. But as I was reading how we define stages of UX I came across what ...
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1answer
44 views

Surveys - asking users to select which persona they identify with?

We're writing a survey and one of the questions asks the user to select an option "which they most identify with." This question is basically asking the user to select which of our personas ...
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1answer
102 views

What are the risks of doing only in-depth interviews and surveys for user research?

I work at a very small, very scrappy software company as the only UX Researcher. There is such a huge need for information and a very fast pace of product development, so the easiest thing to do is ...
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13 views

When should I allow a task to be allocated to a team member?

My use case is similar to any task management application. A project manager can invite other members from the team and allocate tasks. Should I allow task allocation to a member who is already ...
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2answers
80 views

What research methods do you use when the budget is very small?

What research methods do you use when the budget is very small? Do you rely solely on online surveys due to the budget constraints or is there a better way?
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1answer
120 views

What are some authentic resources to find research papers on Healthcare UX?

I'm working on the digital ecosystem of Healthcare applications. Because of Covid-19 we are unable to reach out to actual users for primary research. So, it would be really helpful if someone can ...
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1answer
63 views

Should users have to press enter when using a search filter?

I'm working on a photo app that lets a user search through their photos. It currently has these filter types - category, date range, and favorites. A user can pick one or all of these filter types. ...
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2answers
62 views

what are good questions for a survey for a dashboard design? [closed]

I am a designer, working on a web application, a tool that will be used by multiple users, in collaboration, to create presentations. These users will create presentations for their clients. I now ...
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3answers
244 views

Interviews aimed for a website redesign

When conducting user interviews for a existing website redesign, do you ask them questions regarding their pain points of using the current site or do ask questions regarding the sector itself? So for ...
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3answers
244 views

UI for multiple forms with several input fields needs to be designed? How do to make user not get lost filling the form? [closed]

I have long and multiple page forms. I have made them into sections by using accordions so that user has ease of identifying the sections and not get lost. Is there any way to make the journey for ...
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2answers
27 views

Usability Test Facilitating and Synthesis - how long does it take you to do? [closed]

We completed 6 usability tests last week. The last test was completed at the end of day on Thursday and the meeting to present findings was scheduled for noon on Monday. I felt like this wasn't enough ...
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1answer
70 views

Any link to some usability study on dashboard menu?

I am working on designing dashboard screens for a directory of tiny house enthusiasts(the site will also have social features like making friends, following people etc.) Here's a screen that I ...
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3answers
88 views

Generic User Experience baseline survey

Is anyone aware of a generic set of questions, which are suitable for establishing a baseline level of a users experience with a given product / system etc. to conduct a remote survey? Totally ...

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