Questions tagged [usability-study]

a technique used to evaluate a product by testing it on users. This can be seen as an irreplaceable usability practice, since it gives direct input on how real users use the system.

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1answer
50 views

How to run heuristic evaluation

While running a heuristic evaluation, is there a recommended number of tasks? I'm struggling with the scoring part. Do I perform all tasks, take notes of the problems and then identify severity based ...
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2answers
46 views

Setting acceptance threshold for usability evaluation outcome

I am working on a framework to evaluate our products usability against our product design tenets which are nothing else than 10 usability (N&N) heuristics in our own words. The goal is to identify ...
3
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1answer
123 views

Task completion rate increased from 53% to 73% but still under the standard average of 78%

A tree testing conducted for a website navigation and the result was 53% then, we redesigned the information architecture and produced a new tree testing with the new navigation. The result improved ...
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3answers
75 views

Do you need different set of user to test different platform of a product?

I am assigned to do usability test from a new bookstore website in mobile and desktop. Because of the limited resources, I need to be careful in recruiting participants to get the best result. So I ...
2
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1answer
46 views

Usability evaluation methods: which was first?

Nielsen and Molich introduced the heuristic evaluation method in 1990, and it was reviewed by Nielsen until 1995, when he exposed his 10 Heuristics for User Interface Design that currently still are a ...
3
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1answer
121 views

Usability research on tree navigation vs search

I'm working on a mobile app that will display specialized, highly structured contents to professionals. The objective of this app is to be a tool helping them in their work. So the key element for ...
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2answers
381 views

How can I validate website color scheme?

A friend of mine asked me to validate the color scheme of his revamped website. The color was chosen by (non-technical) top management and it doesn't follow a modern color scheme. Is there any way ...
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2answers
177 views

Has any research been done on Steve Krug recommendation of using 3 users for a Usability evaluation

In the book, Rocket Surgery Made Easy Steve Krug recommends using 3 users (contra Nielsens 5 users) for a usability evaluation. Has this ever been researched by anybody.?
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2answers
642 views

Where can I find studies on UX/UI Design for apps and websites? [closed]

When I google, I only get results about "user research methods" and these kind of things. What I really want is studies/stats about things like the best position for a navigation menu, best types of ...
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1answer
76 views

Is it a good idea to showing balance in transfer, confirmation and success screen

I just want to understand the experience of showing the balance in any transfer, confirmation and success screen would make sense. If yes / no, what could be the down fall of it and reasons. Please ...
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4answers
145 views

Looking for study of (bad) effects when implementing user wishes verbatim

Are there any studies showing that a design that replicates users's expressed wishes is worse than one based on conventional UX wisdom? Like, users saying they want as much information on the screen ...
2
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1answer
69 views

Usability Study in Beta Testing Period

When do you think is the perfect time to conduct usability testing on your beta testing period? Is it at the early stage, before they get their hands on the product? Or in the middle of the beta ...
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4answers
129 views

How to estimate the time needed to read a question?

I have to prepare an online survey. Most of the questions will be along the line of: Which of the following sentences exists in 'X' book? A B C D I would like to limit cheating ...
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1answer
733 views

Left-handed vs. Right-handed User

How to manage some special interactions like swipe from left to right at bottom of screen or vice versa, as it would be easy for a right-handed person when compared to left-handed person? For example,...
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2answers
214 views

Usability of built-in trackpads in laptops

I am wondering if there has been any studies on the usability of trackpads in laptop computers because they have always seem rather awkward to use yet have become standard with laptops. It doesn't ...
3
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1answer
285 views

How many participants do you need for unmoderated usability testing?

Our team is preparing to perform unmoderated usability testing on our website and are looking for any insight on the number of participants we need to recruit to obtain a significant sample to ...
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2answers
177 views

How would a Popup behave on an iPad or Mobile phone?

If I'm using popups or lightboxes for the Desktop version, how would be the behavior when I use it on an iPad or a phone? Also, when I'm interacting with it by using the browser BACK button. Will ...
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1answer
106 views

Why most of the steering wheels in cars is placed in the left side? [closed]

I know some countries such as UK has the steering wheels of their cars on the right side. But as we can see, most of the Europian countries uses it at the opposite side. Since I used to drive a car ...
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2answers
632 views

Do users behave differently to interactive lo-fi wireframes compared to hi-fi mockups in user testing sessions

We're designing a product feature for a mobile app and would like to test it using invision(so it is interactive) on some users before we start working on any hi fidelity design. In theory this is ...
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1answer
34 views

Are there any up-to-date works reporting how efficient word prediction and spelling correction systems are in terms of user experience?

I'm looking for both methods for measuring efficiency of such systems, and any empirical studies which I can use as an evidence to convince investors. For example: 25% of Android users use word ...
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2answers
122 views

Open to Discuss: How would you describe <website / product> in one word?

As UX people know, these type of questions are really good for capturing perceptions of a website / product. So you let your service users to enter their own words or choose one or more from a list. ...
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3answers
232 views

Whom should we design for? Early Adopters or Late Adopters?

If we categorize the users as "Early Adopters" and "Late Adopters", whom should we design for? The categorization is not just based on their age, but their capabilities or interest towards adopting ...
3
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0answers
86 views

How can I remote test a user using dual monitors to perform a task? [closed]

I need to do a remote usability study where users are using two monitors to do a task. I was curious if others have had to do something similar and if so how did you execute on such a study. ...
5
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1answer
163 views

Is it a good user experience to have multiple languages on the same page?

I am working on a new challenge. Is is a global site with multi-language support. My task is to design a support portal that will be in English only. This same support portal may also pull in portions ...
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1answer
479 views

Is there any research on the usability of the pull-to-refresh gesture?

While the original thought behind pull-to-refresh was to take advantage of the scroll motion, which a user would use to see if any new messages appeared at the top or bottom of the list, to refresh a ...
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3answers
173 views

How can I show that a menu item in iOS has its own Settings?

When you tap on Menu 1, it will take you to a different screen. However, tapping on the cog icon will take you to another screen to manage its Settings. Initially, instead of the cog icon, it said "...
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2answers
67 views

Is it correct to design personas from use cases provided by stakeholder?

I am currently creating personas for a new project. I don't have any user data except for the use cases provided by the stakeholder.I did competitive analysis and identified few interaction issues(...
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1answer
99 views

Interfaces designed deliberately to contain high density of content and actions [closed]

There has been a strong trend towards the simplification and shallow IA of modern websites and applications, yet I can't help but wonder if there is also some correction required for certain ...
4
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1answer
143 views

Are there any formulas or algorithm to evaluate playability of games from user's side?

I'd like to know what the title says. Basically, everything I have found deals with heuristics from developer's side, from device's side and the economical side of gaming development. However, couldn'...
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1answer
80 views

Textbox “x” icon

Nowadays we don't see the "x" icon in text box anymore. A user can use this icon to erase the whole text field. Does the placement of this icon depend on the kind of app? Any particular reason for ...
4
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3answers
368 views

How should I test my mobile app's user interaction qualitatively? [closed]

How do you conduct qualitative research on mobile apps? Do you use screen capturing tools, metrics, etc? What metric did you find most indicative?
4
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3answers
1k views

Icon coloring for color blindness

I have scenario where there are 2 icons(Check and Exclamation) with 4 states.The colors of the icons changes on following scenarios State 1 - ! - Grey (Configuration is missing,has content) State 2 -...
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3answers
327 views

usability testing and target group

I intend to conduct a usability study on a website (say an elementary school) to find out about ease of use, learnability etc., the first group of prospective users I would approach are parents for ...
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1answer
283 views

Usability of selecting a range of data in stock-type charts

A stock chart is a common tool for displaying financial data or other time-series related data where the data can be streaming by the minute or even by the second, and you also may have historical ...
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3answers
507 views

Check out cart that has too much radio button

I need your feedback about too much radio button on a checkout page. I wanted to show all the available option on the page rather than hiding them with a dropdown. Problem is the checkout page look ...
2
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5answers
241 views

Setting usability tasks for participants to test a website

I recently designed a website and I would like to test its' usability against end users. I am not sure about how I would set tasks, as I have read online not to give any obvious clues. One task I ...
0
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1answer
70 views

Is it necessary to conduct both guerrilla testing and traditional testing for a single website?

I am in the process of conducting some traditional usability test sessions for my sports website. I have some good feedback so far on the navigation, layout and design of the website. But I've just ...
28
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7answers
12k views

Which way should arrows point for a dropdown button?

In the following images I've animated a button dropdown where the arrow animates to the downward position when displaying the dropdown menu. Wondering if there is any usability studies on this or if ...
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2answers
605 views

A slider or a checkbox?

I want to place a filter for price on my website. Currently, I have it placed as slider. I've though about adding a input field on the left and right of the slider which will indicate the min and ...
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3answers
96 views

Should I offer product plans with specified limits when we do not yet have a way to enforce the limits?

I'm designing software that's being designed with multiple tiers. Each tier has a specified amount of storage and specified number of actions an account can take each month. The issue is that we do ...
2
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1answer
53 views

A concrete approach to user evaluation

I am conducting a research in which I plan to rely on user-centered design methodology. If my understanding of this methodology is correct, it is important to have many iterations in the end of which ...
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2answers
100 views

User testing: asking experienced users to bring frustrating test cases?

Is it a valid testing strategy to ask experienced users to bring their own frustrating use cases to the table, rather than giving them our own task to work through? Are there caveats or best ...
3
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2answers
830 views

UI Memorability Testing

I'm about to start testing the memorability of a user interface the Nielsen's way, where UI memorability is the amount of time/number-of-tries needed for the user to reach the efficiency during a ...
2
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1answer
379 views

When to display “Request is taking too long” message

Does anybody know if any solid metrics exist around when to display the error "Request is taking too long..." when trying to load a page? I know all pages will very depending on the DB calls etc., but ...
6
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2answers
264 views

What are the Pros / Cons of iterating on a prototype after each usability test session?

I run a lot of guerilla usability tests on my prototypes at my company. Sometimes, after maybe the second or third participant runs into the same issue, I'll think about fixing that issue before ...
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2answers
250 views

Simultaneous gestures on a touchscreen device?

Is there any existing research on dealing with simultaneous gestures on a touchscreen device? More specifically, the challenges and issues with allowing more than one person to interact with a ...
6
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2answers
133 views

When do we establish an ongoing pattern/trend as a standard or convention?

I see a lot of questions here asking about established conventions or standards. This question has it roots in this discussion about an app drawer icon being a convention or not. I would like to know ...
5
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1answer
86 views

Measuring reaction to website changes in New x Returning users

As we see every time Facebook changes something, users tend to have a negative reaction to changes in UI. But how can we measure the effects of this discomfort on conversion? The first thing that ...
3
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3answers
728 views

Is using Page's section scrolling good for UX?

A designer is insisting on using this effect on a website like this http://alvarotrigo.com/fullPage/examples/normalScroll.html http://www.thepetedesign.com/demos/onepage_scroll_demo.html You must ...
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1answer
254 views

Any usability studies on “on hold / waiting” calls?

I was wondering if there are any current studies on Call On Hold messages. Today I had to call 3 different companies that put me on hold, with all of the experiences ranging from bad to nauseating, so ...