Questions tagged [feedback]

Feedback covers both how apps and websites respond to user input, flagging errors, showing effects of actions etc to them AND anything to do with giving and soliciting feedback for the developers and site owners through e-mail, written reports etc.

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1answer
44 views

Choosing a “Post Type” from a Grid and move to next step

When a user wants to create a new post, my app has a Grid with "Post Types" as the first step, and below the Grid, it has the rest of the form where users can type a Title and a Body. When ...
0
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1answer
44 views

Feedback form placement [closed]

Intro: I am working on a software which is a video consultation platform between brokers and his customers. The problem is where to include the feedback form. A broker is in a consultation with a ...
2
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2answers
146 views

Should visited and unvisited links be of different color?

Every research-driven publication I've read has always said that different colors for visited and unvisited links are markedly better, and having them are the main reason I child themed twentysixteen ...
6
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2answers
110 views

UX when showing multiple QR codes, but making sure people don't accidental scan the wrong one

We have created a poster with the most ordered products for our customers. This also shows QR and barcodes for each product which they can scan with their phone (and our app) to re-order the product ...
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2answers
36 views

How to let user know that an automatic process in a mobile app can still be triggered from a different screen?

I'm working on a mobile app with Bluetooth Low Energy, that can trigger some hardware by either holding the phone near it (primary action) or trigger the hardware manually by looking for nearby ...
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3answers
84 views

Help with writing a survey for clients to rate my UX performance/contribution

I'm writing a survey for internal clients at my company to rate my performance on the UX services I've provided. The survey is going to contain a rating system on a scale from 1-5 (and N/A) in the ...
0
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1answer
45 views

Feedback from user on platform

What is the right way to get feedback from users about our platfrom? is there any pattern, resources i can refer to inorder to achieve this? How to frame the questions which i relevant and how to ...
3
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1answer
124 views

Why does front page of Google.com give no feedback when trying to search when nothing's entered?

Carry out the following experiment: Go to google.com, Leave the "search" field empty, Click "Google search" I was having a discussion with my friend about how applications should ...
0
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1answer
23 views

What feedback to give to users about why drag & drop does not work here?

I've been struggling to find good examples of this online, basically, the issue I'm trying to solve is that I want to provide feedback to users on why they're unable to rearrange the order of their ...
3
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5answers
211 views

What to do when people in your team say “I have no feedback” in a design critique session

I started doing design critiques with my team of developers (I am the only designer within my team) to get feedback from them as early as possible and all along the process. I am really trying to ...
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1answer
38 views

Does user feedback always get worse over time as a website gets older?

We use 'Is this useful? Yes / No' feedback. We have targets from senior management to improve feedback results, but they are not getting better, no matter how many UX and content improvements we make ...
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3answers
81 views

Users aren't sending us feedback rating

we just launched a beta version of a website, where we included a feedback rating system. A question, five stars and a comment box. However, in three weeks, we had 0 feedback. Analytics show people ...
2
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1answer
51 views

Good way to present wireframes to stakeholder for application concept?

For a lesson-making application, I have designed wireframes with multiple user flows to help illustrate the important features within the application (i.e user creates a lesson , user clicks and drags ...
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2answers
35 views

What is the best practise for a Search button state - should we always keep search button active or make it active after user inputs?

I have seen that in some sites they always keep " Search Button" in active / enabled state even if input fields are empty. Is it a correct way or should we make it enable only when user selects / ...
2
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1answer
48 views

Blank states where multiple members can create content

We currently use a handful of blank states within the sections of our app to inform users about what things are, along with the benefits and a helpful example. The problem is that this is a team ...
13
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1answer
3k views

How do you convey that the minimum size of an input is X characters?

I have this Q&A site, where I want the title to be at least 20 characters and the body to be at least 200 characters. What is the best approach to convey these to the user without having them to ...
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2answers
87 views

Lightweight way to gather feature requests from users and let them vote?

To have a user-driven roadmap for my app, I am looking for a tool that let's them suggest and vote on ideas. Something like Canny: But since I only have a small community, I don't need any crazy ...
0
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1answer
86 views

What process should be undertaken to get feedback from white-label clients?

I'm currently working with a company that distrbutes their white-label product and I was wondering what is the best process in order to get feedback from clients in regards to how their customers are ...
2
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2answers
55 views

Feedback content for the request's response

Let's say I have a 'variables' form, the user is supposed to add a new variable or save an existing variable. I have made a feedback component which includes an icon, title, and a message. when the ...
5
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1answer
114 views

Why get rid of transponder-read status lights at tolls?

When driving through a toll both with a transponder, it is common to have some form of display feedback to the driver. For example, the US state of Maryland has an explanation here showing the three ...
1
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1answer
75 views

How much incentives is too much?

While planing the research for a conference paper, a question remains present to us. The study involves three simple steps: (1) initial participatory interview; (2) participants interaction with a ...
0
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1answer
38 views

Is there a standard for vibration pattern when a mobile device failed to send an alert that the user needs help?

I've been looking for any standards around haptic feedback of a mobile device when it tries to send out an alert for security but failed. I haven't found any clear answers so hoping I'll get some ...
28
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9answers
10k views

Should disabled buttons give feedback when clicked?

I was wondering if you could help me with a UX issue I am facing with “disabled buttons in Mobile” We have a few different input fields as part of a mobile onboarding process. These forms have quite ...
0
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2answers
71 views

Should I clear selection by re-clicking on icon, or make a “clear button”?

I have a UI in which I collect user feedback using simple two simple thumbs up/thumbs down icons that appear below the thing being rated. (US users only so no concern about thumbs up being offensive ...
3
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5answers
2k views

Alert placement on user interface - debate (need opinions) [closed]

I'd like to have opinions to see things differently or to confirm that my view is better :) Situation: We are developing a complicated information system (legal stuff) - lots of information, lots of ...
2
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2answers
173 views

Ask users if data is True Positive or False Positive

I'm currently working on a system that manages big data and has a classification AI. However, the AI is not yet optimally trained, and I would like to gather some True Positive (TP) and False Positive ...
0
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1answer
227 views

Chat waiting time feedback

We have a Live Chat services but the problem is we don't have enough number of agents to answer all the inquiries of all customers. So customers really need to wait especially during peak hours. Our ...
0
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2answers
71 views

Personal information or generated information

Dear community, I am creating a appointment process for a rental process. Currently I am evaluating whether to show the user their First- + Lastname + E-Mail in step (3) that they have entered in ...
2
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2answers
48 views

Using auditory feedback with Alexa?

I am working on an Alexa Skill, and we are conducting several interactions that may require some form of feedback while waiting or after a success. I've not really seen any examples of whether or not ...
1
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1answer
37 views

How to convey that the feature has complicated connectivity requirements in a mobile app?

I have a complicated iBeacon based mobile app. To get to the end of the “happy path” -app functional, the following has to be true: Internet reachable Bluetooth enabled Bluetooth permission granted ...
0
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1answer
33 views

When is it necessary to have visual feedback if auditory feedback is primary?

Example: If a product's main feedback is auditory (ie. alarm clock, voice assistant) when is it necessary to give visual feedback (ie. LED indicator, display graphic)?
1
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1answer
142 views

Helpfulnes of reviews: Why does Amazon or Steam not show the number of unhelpful ratings of a review? [closed]

From my own experience I found the ratio between helpful and unhelpful reviews to be hugely important to assess how much I could trust / consider a review. I noticed that Amazon and also the Steam ...
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2answers
203 views

How to introduce users to a new buying process?

We created a B2B marketplace to let merchants and retailers trade their goods in a particular market. The buying process is similar to eBay: you can bid to an offer or instead buy specific amounts for ...
1
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3answers
4k views

Best practices for diplaying the Password Requirements

I am trying to decide which is the best way to display the password rules when a user is changing their password. There are approximately 4 important password criteria. Option 1: Place criteria in ...
3
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2answers
209 views

How to deny the usage of my product to a user?

I am building an microcredit application that is checking for the user's eligibility. Unfortunately not everyone is eligible, I have to announce it and it can generate some frustration. I would like ...
0
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1answer
228 views

How to deal with rejection page (loan application)

I am working for a loan provider and am preparing a rejection page, when we are not able to provide loan to our customers due to their bad credit score. This is very delicate situation and i was ...
1
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2answers
400 views

What are the best ways to give design feedback to mobile app developers? [closed]

I'm product designer working remotely with a team of iOS & android app developers on a redesign project of their mobile app. The final designs are done on Adobe XD. The redesigned app looks great ...
0
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2answers
474 views

Feedback about stepper design

Quick disclaimer: I'm not a trained or an experienced UX developer and am still quite new to a lot of the concepts. However on the current web project, I am working pretty much designated on UX and UI ...
3
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2answers
143 views

Should I have feedback dialog after process is finished?

My website allows users to create invoices (and also automatically generate pdf files of the invoice) and send it to their receiver via email. Should I have a feedback dialog with an "ok" button that ...
1
vote
1answer
210 views

How to get users feedback on experience when they are not 'your' users?

Storytelling mode You can skip it if you want ;) I am UI and UX designer on a LMS solution. An LMS is a CMS dedicated to digital learning purpose and sold to a wide range of clients. Some of them ...
148
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12answers
27k views

Why is being “on hold” on the telephone not made less annoying?

I am on hold right now while calling my internet provider for a service question, and all I am hearing is some music and a voice saying "please be patient" every 30 seconds or so (for 30 minutes now). ...
0
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2answers
180 views

Negative Visual for a positive action

I have a warning notification in my software . It asks the user whether they want to proceed or not by providing yes and no buttons in the notification itself. I am thinking of using red font color ...
0
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1answer
33 views

How do you implement regular design critiques with your team?

While researching design critiques, one suggestion I've seen is to have a schedule of regular--possibly weekly--critiques with a cross-disciplined group from a product team. While I like the idea in ...
3
votes
3answers
403 views

When conducting user research/customer surveys, how do financial incentives affect quality and quantity of feedback?

As a customer, I get sent a decent amount of surveys, particularly from larger companies. A lot of the time they ask for 5 or 10 minutes of my time to fill out feedback. Typically I ignore these as ...
1
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1answer
227 views

Correct method for slider error handling

I'm using a material design editable numerical value (percentage) with optional horizontal slider. What is the best way to show a user that picking a certain value either using the slider or field ...
3
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4answers
1k views

How to prevent accidental button press?

We have an app that logs tasks of workers and they're able to indicate the start / stop of the task by clicking "Start" or "Stop" (like a in a stop timer). This "start / stop" time must be accurate (...
0
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1answer
101 views

UI for a webpage to get feedback on Twitter

A webpage I'm designing, is loaded with information about the client's technology capabilities. They want a feature/way where their users give them feedback on the product roadmap in two ways: Form ...
1
vote
1answer
73 views

Securing extended like/dislike feedback from users

On my Android app, I am toying with the idea of replacing simple Like/Dislike feedback with some form of rating system. My concern is that by and large when users are presented with the need to make a ...
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2answers
125 views

UI elements indicating correctness of textual user input

Which symbols are suitable to indicate that something is "verified" or simply correct? As far as i know, a (green) tick is the obvious choice. An alternative is a thumbs up-icon which seems to be ...
1
vote
4answers
302 views

UX Feedback format?

most of the time clients come to me and ask to give UX feedback on their products, most of which are 10-20 years old. At first they ask to give a report. Is there any standard method of giving ...

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