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Questions tagged [feedback]

Feedback covers both how apps and websites respond to user input, flagging errors, showing effects of actions etc to them AND anything to do with giving and soliciting feedback for the developers and site owners through e-mail, written reports etc.

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2answers
31 views

Chat waiting time feedback

We have a Live Chat services but the problem is we don't have enough number of agents to answer all the inquiries of all customers. So customers really need to wait especially during peak hours. Our ...
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2answers
51 views

Personal information or generated information

Dear community, I am creating a appointment process for a rental process. Currently I am evaluating whether to show the user their First- + Lastname + E-Mail in step (3) that they have entered in ...
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2answers
34 views

Using auditory feedback with Alexa?

I am working on an Alexa Skill, and we are conducting several interactions that may require some form of feedback while waiting or after a success. I've not really seen any examples of whether or not ...
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1answer
27 views

How to convey that the feature has complicated connectivity requirements in a mobile app?

I have a complicated iBeacon based mobile app. To get to the end of the “happy path” -app functional, the following has to be true: Internet reachable Bluetooth enabled Bluetooth permission granted ...
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1answer
20 views

When is it necessary to have visual feedback if auditory feedback is primary?

Example: If a product's main feedback is auditory (ie. alarm clock, voice assistant) when is it necessary to give visual feedback (ie. LED indicator, display graphic)?
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1answer
106 views

Helpfulnes of reviews: Why does Amazon or Steam not show the number of unhelpful ratings of a review? [closed]

From my own experience I found the ratio between helpful and unhelpful reviews to be hugely important to assess how much I could trust / consider a review. I noticed that Amazon and also the Steam ...
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2answers
162 views

How to introduce users to a new buying process?

We created a B2B marketplace to let merchants and retailers trade their goods in a particular market. The buying process is similar to eBay, you can bid to an offer or only buy specific amounts for a ...
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3answers
740 views

Best practices for diplaying the Password Requirements

I am trying to decide which is the best way to display the password rules when a user is changing their password. There are approximately 4 important password criteria. Option 1: Place criteria in ...
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0answers
41 views

Precedent for per-item audio to distinguish items in a menu?

I'm trying to find examples of user interfaces (including partially or entirely physical interfaces) that associate a unique sound (or a unique pitch of the same sound) with each item in a menu. ...
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2answers
125 views

How to deny the usage of my product to a user?

I am building an microcredit application that is checking for the user's eligibility. Unfortunately not everyone is eligible, I have to announce it and it can generate some frustration. I would like ...
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1answer
123 views

How to deal with rejection page (loan application)

I am working for a loan provider and am preparing a rejection page, when we are not able to provide loan to our customers due to their bad credit score. This is very delicate situation and i was ...
1
vote
1answer
139 views

What are the best ways to give design feedback to mobile app developers?

I'm product designer working remotely with a team of iOS & android app developers on a redesign project of their mobile app. The final designs are done on Adobe XD. The redesigned app looks great ...
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1answer
128 views

Feedback about stepper design

Quick disclaimer: I'm not a trained or an experienced UX developer and am still quite new to a lot of the concepts. However on the current web project, I am working pretty much designated on UX and UI ...
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2answers
134 views

Should I have feedback dialog after process is finished?

My website allows users to create invoices (and also automatically generate pdf files of the invoice) and send it to their receiver via email. Should I have a feedback dialog with an "ok" button that ...
1
vote
1answer
135 views

How to get users feedback on experience when they are not 'your' users?

Storytelling mode You can skip it if you want ;) I am UI and UX designer on a LMS solution. An LMS is a CMS dedicated to digital learning purpose and sold to a wide range of clients. Some of them ...
144
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12answers
25k views

Why is being “on hold” on the telephone not made less annoying?

I am on hold right now while calling my internet provider for a service question, and all I am hearing is some music and a voice saying "please be patient" every 30 seconds or so (for 30 minutes now). ...
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2answers
112 views

Negative Visual for a positive action

I have a warning notification in my software . It asks the user whether they want to proceed or not by providing yes and no buttons in the notification itself. I am thinking of using red font color ...
0
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1answer
30 views

How do you implement regular design critiques with your team?

While researching design critiques, one suggestion I've seen is to have a schedule of regular--possibly weekly--critiques with a cross-disciplined group from a product team. While I like the idea in ...
3
votes
3answers
228 views

When conducting user research/customer surveys, how do financial incentives affect quality and quantity of feedback?

As a customer, I get sent a decent amount of surveys, particularly from larger companies. A lot of the time they ask for 5 or 10 minutes of my time to fill out feedback. Typically I ignore these as ...
1
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1answer
106 views

Correct method for slider error handling

I'm using a material design editable numerical value (percentage) with optional horizontal slider. What is the best way to show a user that picking a certain value either using the slider or field ...
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4answers
548 views

How to prevent accidental button press?

We have an app that logs tasks of workers and they're able to indicate the start / stop of the task by clicking "Start" or "Stop" (like a in a stop timer). This "start / stop" time must be accurate (...
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1answer
97 views

UI for a webpage to get feedback on Twitter

A webpage I'm designing, is loaded with information about the client's technology capabilities. They want a feature/way where their users give them feedback on the product roadmap in two ways: Form ...
1
vote
1answer
52 views

Securing extended like/dislike feedback from users

On my Android app, I am toying with the idea of replacing simple Like/Dislike feedback with some form of rating system. My concern is that by and large when users are presented with the need to make a ...
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2answers
113 views

UI elements indicating correctness of textual user input

Which symbols are suitable to indicate that something is "verified" or simply correct? As far as i know, a (green) tick is the obvious choice. An alternative is a thumbs up-icon which seems to be ...
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4answers
223 views

UX Feedback format?

most of the time clients come to me and ask to give UX feedback on their products, most of which are 10-20 years old. At first they ask to give a report. Is there any standard method of giving ...
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2answers
61 views

Where do you usually go to get feedback when you have 2 different design variations? [closed]

If you are working in a startup, where do you go to get feedback? If you are working in a large company, where do you go to get feedback?
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2answers
63 views

seeking feedback for course from learners

Our users view courses by launching them from our Learning Management System (LMS). It opens in a new window. We call it course player. The window has main sections as shown: The course tree is to ...
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3answers
255 views

To success or not to success?

I searched around if it's really a must especially in web. I found two great UX SE answer. One is from: https://ux.stackexchange.com/a/11652/86963 The other is from: https://ux.stackexchange.com/a/...
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2answers
302 views

Giving audio/visual feedback on button click

This desktop application has buttons that perform certain actions. Some of them require yes/no confirmation and some of them perform direct actions without any delay. The targeted user group are ...
3
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3answers
168 views

How to get feedback from user for a very small change

Imagine we want to get feedback from users for just a color of a button that they may use in their daily web surfing in my website. in my mind popping up a textbox and asking for a feedback about that ...
3
votes
1answer
67 views

Badges for donations

I am trying to implement a donation system for a website/app that isn't going to generate any money. Once a person donates to the project, I was thinking I could give them a badge/icon that would be ...
4
votes
7answers
232 views

Visual feedback on using filters in search

I'm working on the design of mobile version of a search engine. It has a few filters, and I want to provide some visual feedback for the user when he/she selects a filter, so he/she knows the search ...
3
votes
3answers
182 views

Are there any standard patterns of phone vibrations?

The phones nowadays contain a vibrator that is used to notify the user about an action or to give a feedback regarding requested event. Is there any standard pattern or general rules that specify ...
2
votes
4answers
6k views

Best order for smiley rating scale

Rating scales with smileys (sad faces and happy faces) are used a lot. Some scales go from sad/angry to happy, some the other way around. Is there a good argument to use one over the other? In case ...
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2answers
363 views

Aural Feedback, what is it?

Was reading the Nielsen & Norman article about usability in touchable big screens and suddenly I found that "term". After Google research still nothing really clear, could someone help me to ...
2
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3answers
174 views

Show message on invalid authorization

What message should I show to users when there is a problem with his authentication? I'm developing an application where there are authentications even when user is already logged (on each request/...
3
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2answers
1k views

Two options for data table filtering

I wanted to get everyones ux opinion on filtering a data table two ways. Do you think it's confusing to the user to be able to filter the data table with the filter bar and also have the same ...
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vote
3answers
136 views

Any objections against asking for feedback when user quits the app by pressing hardware back button

I'm designing the ways to ask users to provide some feedback on the app. We choose to embed polite "Would you mind giving some feedback? [yes/no]" directly into users' content and will test sticky in-...
3
votes
3answers
258 views

What is the true benefit of likes and dislikes count?

As an end user, when I watch YouTube videos, most of the time likes and dislikes count doesn't really give me any useful information. View count drives my interest higher to watch the video. The very ...
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3answers
147 views

Reasons to include a dislike button?

My company is making an online search engine for teaching resources. The site indexes resources from various educational sites (TES, BBC, etc) and displays them in a post-list format. The site will ...
4
votes
3answers
139 views

How to find community feedback sites for web design and user experience critiques? [closed]

One of the ways I improve my website design and good user usability skills is by looking at other people's critiques on websites. I used to like Concept Feedback but it has closed down. How do I find ...
2
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2answers
143 views

What feedback message should be appropriate in this case?

I am creating a time reporting tool. Users will use this web app to enter and record the time they spend on an activity (task). Users can add time in hh:mm format. Users can also enter values in ...
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vote
1answer
61 views

Show confirm dialog to confirm receipt of a product and leave feedback

I have an "e-commerce" mobile site where there is an option for the user to confirm he received the product and then to leave a feedback about it, something like this: User clicks on a button "I ...
4
votes
3answers
681 views

Does the user want a notification when an action is performed successfully?

Is it good practice or not to give the user a notification of a successfully performed action? Like saving or deleting an item. Is it annoying and excessive or is it useful? I am mostly referring ...
5
votes
3answers
529 views

Should there be a preview screen after uploading excel?

If user is uploading an excel which is containing 100s of records, and each record may have 35-45 attributes we would like to show them a preview of data which they are uploading before they ...
7
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3answers
393 views

What are the best practices for keeping and analyzing unstructured user feedback?

To get and analyze users' feedback is vital for designing successful products as all of you perfectly know. It is more or less clear what to do with surveys' results, but what is the best way to keep ...
1
vote
3answers
118 views

Feedback for invalid selection of the text

In my application user is allowed to add objects in text (represented as HTML tags) by selecting a part of it. Something like in the rangy.js demo but the object is being added immediately after users ...
2
votes
1answer
389 views

Optimal mobile tap feedback animation duration

What is the optimal or a good duration for mobile tap feedback? Case: User taps a control/button and a comprehensive animation is used to tap show feedback. How long should it be? A similar question ...
0
votes
1answer
60 views

how to find out if users are willing to upgrade their browser?

Referring to this answer from @DA01 Do a significant number of users of your web site use IE8 or earlier and would they be unwilling to upgrade to use your site? If so, then yes. ...
3
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1answer
213 views

One-step versus two-step user feedback experiences

I am working on a user feedback mechanism, and have seen conflicting content out there on the best way to remove user-friction from submitting useful feedback. There is the simple and streamlined ...