Questions tagged [feedback]

Feedback covers both how apps and websites respond to user input, flagging errors, showing effects of actions etc to them AND anything to do with giving and soliciting feedback for the developers and site owners through e-mail, written reports etc.

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28 views

Good way to present wireframes to stakeholder for application concept?

For a lesson-making application, I have designed wireframes with multiple user flows to help illustrate the important features within the application (i.e user creates a lesson , user clicks and drags ...
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2answers
32 views

What is the best practise for a Search button state - should we always keep search button active or make it active after user inputs?

I have seen that in some sites they always keep " Search Button" in active / enabled state even if input fields are empty. Is it a correct way or should we make it enable only when user selects / ...
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1answer
47 views

Blank states where multiple members can create content

We currently use a handful of blank states within the sections of our app to inform users about what things are, along with the benefits and a helpful example. The problem is that this is a team ...
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1answer
3k views

How do you convey that the minimum size of an input is X characters?

I have this Q&A site, where I want the title to be at least 20 characters and the body to be at least 200 characters. What is the best approach to convey these to the user without having them to ...
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2answers
66 views

Lightweight way to gather feature requests from users and let them vote?

To have a user-driven roadmap for my app, I am looking for a tool that let's them suggest and vote on ideas. Something like Canny: But since I only have a small community, I don't need any crazy ...
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1answer
85 views

What process should be undertaken to get feedback from white-label clients?

I'm currently working with a company that distrbutes their white-label product and I was wondering what is the best process in order to get feedback from clients in regards to how their customers are ...
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2answers
49 views

Feedback content for the request's response

Let's say I have a 'variables' form, the user is supposed to add a new variable or save an existing variable. I have made a feedback component which includes an icon, title, and a message. when the ...
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0answers
81 views

Why get rid of transponder-read status lights at tolls?

When driving through a toll both with a transponder, it is common to have some form of display feedback to the driver. For example, the US state of Maryland has an explanation here showing the three ...
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0answers
41 views

How much incentives is too much?

While planing the research for a conference paper, a question remains present to us. The study involves three simple steps: (1) initial participatory interview; (2) participants interaction with a ...
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1answer
36 views

Is there a standard for vibration pattern when a mobile device failed to send an alert that the user needs help?

I've been looking for any standards around haptic feedback of a mobile device when it tries to send out an alert for security but failed. I haven't found any clear answers so hoping I'll get some ...
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9answers
9k views

Should disabled buttons give feedback when clicked?

I was wondering if you could help me with a UX issue I am facing with “disabled buttons in Mobile” We have a few different input fields as part of a mobile onboarding process. These forms have quite ...
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2answers
68 views

Should I clear selection by re-clicking on icon, or make a “clear button”?

I have a UI in which I collect user feedback using simple two simple thumbs up/thumbs down icons that appear below the thing being rated. (US users only so no concern about thumbs up being offensive ...
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5answers
1k views

Alert placement on user interface - debate (need opinions) [closed]

I'd like to have opinions to see things differently or to confirm that my view is better :) Situation: We are developing a complicated information system (legal stuff) - lots of information, lots of ...
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2answers
165 views

Ask users if data is True Positive or False Positive

I'm currently working on a system that manages big data and has a classification AI. However, the AI is not yet optimally trained, and I would like to gather some True Positive (TP) and False Positive ...
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1answer
192 views

Chat waiting time feedback

We have a Live Chat services but the problem is we don't have enough number of agents to answer all the inquiries of all customers. So customers really need to wait especially during peak hours. Our ...
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2answers
69 views

Personal information or generated information

Dear community, I am creating a appointment process for a rental process. Currently I am evaluating whether to show the user their First- + Lastname + E-Mail in step (3) that they have entered in ...
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2answers
46 views

Using auditory feedback with Alexa?

I am working on an Alexa Skill, and we are conducting several interactions that may require some form of feedback while waiting or after a success. I've not really seen any examples of whether or not ...
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1answer
36 views

How to convey that the feature has complicated connectivity requirements in a mobile app?

I have a complicated iBeacon based mobile app. To get to the end of the “happy path” -app functional, the following has to be true: Internet reachable Bluetooth enabled Bluetooth permission granted ...
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1answer
31 views

When is it necessary to have visual feedback if auditory feedback is primary?

Example: If a product's main feedback is auditory (ie. alarm clock, voice assistant) when is it necessary to give visual feedback (ie. LED indicator, display graphic)?
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1answer
141 views

Helpfulnes of reviews: Why does Amazon or Steam not show the number of unhelpful ratings of a review? [closed]

From my own experience I found the ratio between helpful and unhelpful reviews to be hugely important to assess how much I could trust / consider a review. I noticed that Amazon and also the Steam ...
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2answers
202 views

How to introduce users to a new buying process?

We created a B2B marketplace to let merchants and retailers trade their goods in a particular market. The buying process is similar to eBay: you can bid to an offer or instead buy specific amounts for ...
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3answers
3k views

Best practices for diplaying the Password Requirements

I am trying to decide which is the best way to display the password rules when a user is changing their password. There are approximately 4 important password criteria. Option 1: Place criteria in ...
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2answers
183 views

How to deny the usage of my product to a user?

I am building an microcredit application that is checking for the user's eligibility. Unfortunately not everyone is eligible, I have to announce it and it can generate some frustration. I would like ...
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1answer
185 views

How to deal with rejection page (loan application)

I am working for a loan provider and am preparing a rejection page, when we are not able to provide loan to our customers due to their bad credit score. This is very delicate situation and i was ...
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2answers
299 views

What are the best ways to give design feedback to mobile app developers?

I'm product designer working remotely with a team of iOS & android app developers on a redesign project of their mobile app. The final designs are done on Adobe XD. The redesigned app looks great ...
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2answers
359 views

Feedback about stepper design

Quick disclaimer: I'm not a trained or an experienced UX developer and am still quite new to a lot of the concepts. However on the current web project, I am working pretty much designated on UX and UI ...
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2answers
142 views

Should I have feedback dialog after process is finished?

My website allows users to create invoices (and also automatically generate pdf files of the invoice) and send it to their receiver via email. Should I have a feedback dialog with an "ok" button that ...
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1answer
206 views

How to get users feedback on experience when they are not 'your' users?

Storytelling mode You can skip it if you want ;) I am UI and UX designer on a LMS solution. An LMS is a CMS dedicated to digital learning purpose and sold to a wide range of clients. Some of them ...
147
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12answers
27k views

Why is being “on hold” on the telephone not made less annoying?

I am on hold right now while calling my internet provider for a service question, and all I am hearing is some music and a voice saying "please be patient" every 30 seconds or so (for 30 minutes now). ...
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2answers
177 views

Negative Visual for a positive action

I have a warning notification in my software . It asks the user whether they want to proceed or not by providing yes and no buttons in the notification itself. I am thinking of using red font color ...
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1answer
32 views

How do you implement regular design critiques with your team?

While researching design critiques, one suggestion I've seen is to have a schedule of regular--possibly weekly--critiques with a cross-disciplined group from a product team. While I like the idea in ...
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3answers
382 views

When conducting user research/customer surveys, how do financial incentives affect quality and quantity of feedback?

As a customer, I get sent a decent amount of surveys, particularly from larger companies. A lot of the time they ask for 5 or 10 minutes of my time to fill out feedback. Typically I ignore these as ...
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1answer
196 views

Correct method for slider error handling

I'm using a material design editable numerical value (percentage) with optional horizontal slider. What is the best way to show a user that picking a certain value either using the slider or field ...
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4answers
996 views

How to prevent accidental button press?

We have an app that logs tasks of workers and they're able to indicate the start / stop of the task by clicking "Start" or "Stop" (like a in a stop timer). This "start / stop" time must be accurate (...
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1answer
101 views

UI for a webpage to get feedback on Twitter

A webpage I'm designing, is loaded with information about the client's technology capabilities. They want a feature/way where their users give them feedback on the product roadmap in two ways: Form ...
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1answer
71 views

Securing extended like/dislike feedback from users

On my Android app, I am toying with the idea of replacing simple Like/Dislike feedback with some form of rating system. My concern is that by and large when users are presented with the need to make a ...
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2answers
121 views

UI elements indicating correctness of textual user input

Which symbols are suitable to indicate that something is "verified" or simply correct? As far as i know, a (green) tick is the obvious choice. An alternative is a thumbs up-icon which seems to be ...
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4answers
299 views

UX Feedback format?

most of the time clients come to me and ask to give UX feedback on their products, most of which are 10-20 years old. At first they ask to give a report. Is there any standard method of giving ...
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2answers
64 views

Where do you usually go to get feedback when you have 2 different design variations? [closed]

If you are working in a startup, where do you go to get feedback? If you are working in a large company, where do you go to get feedback?
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2answers
69 views

seeking feedback for course from learners

Our users view courses by launching them from our Learning Management System (LMS). It opens in a new window. We call it course player. The window has main sections as shown: The course tree is to ...
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3answers
461 views

To success or not to success?

I searched around if it's really a must especially in web. I found two great UX SE answer. One is from: https://ux.stackexchange.com/a/11652/86963 The other is from: https://ux.stackexchange.com/a/...
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2answers
484 views

Giving audio/visual feedback on button click

This desktop application has buttons that perform certain actions. Some of them require yes/no confirmation and some of them perform direct actions without any delay. The targeted user group are ...
2
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3answers
192 views

How to get feedback from user for a very small change

Imagine we want to get feedback from users for just a color of a button that they may use in their daily web surfing in my website. in my mind popping up a textbox and asking for a feedback about that ...
2
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1answer
93 views

Badges for donations

I am trying to implement a donation system for a website/app that isn't going to generate any money. Once a person donates to the project, I was thinking I could give them a badge/icon that would be ...
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7answers
289 views

Visual feedback on using filters in search

I'm working on the design of mobile version of a search engine. It has a few filters, and I want to provide some visual feedback for the user when he/she selects a filter, so he/she knows the search ...
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3answers
272 views

Are there any standard patterns of phone vibrations?

The phones nowadays contain a vibrator that is used to notify the user about an action or to give a feedback regarding requested event. Is there any standard pattern or general rules that specify ...
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4answers
10k views

Best order for smiley rating scale

Rating scales with smileys (sad faces and happy faces) are used a lot. Some scales go from sad/angry to happy, some the other way around. Is there a good argument to use one over the other? In case ...
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2answers
601 views

Aural Feedback, what is it?

Was reading the Nielsen & Norman article about usability in touchable big screens and suddenly I found that "term". After Google research still nothing really clear, could someone help me to ...
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3answers
327 views

Show message on invalid authorization

What message should I show to users when there is a problem with his authentication? I'm developing an application where there are authentications even when user is already logged (on each request/...
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3answers
2k views

Two options for data table filtering

I wanted to get everyones ux opinion on filtering a data table two ways. Do you think it's confusing to the user to be able to filter the data table with the filter bar and also have the same ...

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