Questions tagged [feedback]

Feedback covers both how apps and websites respond to user input, flagging errors, showing effects of actions etc to them AND anything to do with giving and soliciting feedback for the developers and site owners through e-mail, written reports etc.

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Should I ever ask what participants in a usability study what they thought about me as a moderator? (New to usability testing!)

I'm excited and pretty new to the Usability testing part of product design. I was wondering if it was okay to ask participants what they thought of the moderators tone, questions, etc. during a ...
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2 answers
63 views

Editor's autosave UX

I'm making a web app in which users have access to an editor which auto-saves their changes. I'm looking for a way to provide better feedback than I'm doing now about the auto-saving and possible ...
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3 answers
79 views

How to show correct and incorrect answers to multiple answer test?

I'm in the process of converting a paper-based test to an online one. One particular test is giving me significant pause for thought. It's a multiple answer, "check all that apply" question ...
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2 votes
1 answer
44 views

Asking for feedback during timed test

At my company, we're building an online test-taking experience, and we ran into a problem. We would like to find a way to encourage our users to provide feedback during the test; however, since tests ...
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1 vote
1 answer
71 views

Being part of a product team and a design team at the same time

I joined a new company as a product designer a few months ago now. I'm part of a product team but I'm also part of a design team, and I'm finding some struggles in navigating between those two worlds ...
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1 answer
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How to visually emphasize one card among many

I'm working on a portfolio and I want to present myself as "T-shaped designer", so I sorted my works into 3 different categories. These categories will be shown as clickable cards/gallery ...
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3 answers
160 views

Should we explicitly alert the user that an operation they performed was successful/unsuccessful, even though it's implicitly obvious?

We have a few buttons on our website that when clicked do somethings that are obvious (download a file, open a new tab etc) but don't actually change anything on the webpage. The answer here https://...
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1 vote
1 answer
75 views

Show feedback messages in an editable data grid

Any advice on how best to display success/error messages while editing fields in an inline data grid. I've got an editable grid where records are saved (and validations are performed) as the cells are ...
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4 votes
1 answer
145 views

How to globally provide real-time feedback for async operations?

Preface I'm working on designs for a web application where users can create data-processing workflows that get executed asynchronously from the server. Most of the time workflows will run in ...
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1 vote
2 answers
77 views

Is it ok to inform the user about an active SSO connection in Login?

For log in security, I know that you don’t want to identify whether or not it is specifically the username or password that is incorrect. e.g. “The email or password you entered is incorrect” Along ...
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1 vote
1 answer
38 views

Does requiring NPS/satisfaction score to give feedback skew results?

The other day I wanted to leave feedback on my gym's website. The feedback widget looks like this: The first question is a mandatory satisfaction score (I clicked 10, but it's not the default). I ...
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7 votes
2 answers
184 views

What is the best way to orient or show the user off-screen required fields that need to be filled out?

What is the most effective way to direct the user to unfilled "required" form fields that are off screen after pressing submit or save on a form? I've seen methods that I'll list below, ...
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2 answers
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How do I best make a tally of items on a mobile phone

I'm designing a wireframe for a mobile app for logging materials. One of the features needs to be able to log the makeup of a material. fx in the case of a technical fabric the composition can look ...
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1 answer
58 views

Communicating design to non-designers

How do you communicate design to non-designers? For example, a complex information architecture. Sometimes I get the impression that it is really difficult for non-designers to be able to visualize ...
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  • 95
2 votes
1 answer
47 views

Choosing a "Post Type" from a Grid and move to next step

When a user wants to create a new post, my app has a Grid with "Post Types" as the first step, and below the Grid, it has the rest of the form where users can type a Title and a Body. When ...
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1 answer
51 views

Feedback form placement [closed]

Intro: I am working on a software which is a video consultation platform between brokers and his customers. The problem is where to include the feedback form. A broker is in a consultation with a ...
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2 votes
2 answers
656 views

Should visited and unvisited links be of different color?

Every research-driven publication I've read has always said that different colors for visited and unvisited links are markedly better, and having them are the main reason I child themed twentysixteen ...
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6 votes
2 answers
172 views

UX when showing multiple QR codes, but making sure people don't accidental scan the wrong one

We have created a poster with the most ordered products for our customers. This also shows QR and barcodes for each product which they can scan with their phone (and our app) to re-order the product ...
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1 vote
2 answers
46 views

How to let user know that an automatic process in a mobile app can still be triggered from a different screen?

I'm working on a mobile app with Bluetooth Low Energy, that can trigger some hardware by either holding the phone near it (primary action) or trigger the hardware manually by looking for nearby ...
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1 vote
3 answers
91 views

Help with writing a survey for clients to rate my UX performance/contribution

I'm writing a survey for internal clients at my company to rate my performance on the UX services I've provided. The survey is going to contain a rating system on a scale from 1-5 (and N/A) in the ...
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  • 642
3 votes
1 answer
129 views

Why does front page of Google.com give no feedback when trying to search when nothing's entered?

Carry out the following experiment: Go to google.com, Leave the "search" field empty, Click "Google search" I was having a discussion with my friend about how applications should ...
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  • 345
1 vote
3 answers
78 views

What feedback to give to users about why drag & drop does not work here?

I've been struggling to find good examples of this online, basically, the issue I'm trying to solve is that I want to provide feedback to users on why they're unable to rearrange the order of their ...
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3 votes
5 answers
264 views

What to do when people in your team say “I have no feedback” in a design critique session

I started doing design critiques with my team of developers (I am the only designer within my team) to get feedback from them as early as possible and all along the process. I am really trying to ...
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1 vote
1 answer
45 views

Does user feedback always get worse over time as a website gets older?

We use 'Is this useful? Yes / No' feedback. We have targets from senior management to improve feedback results, but they are not getting better, no matter how many UX and content improvements we make ...
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0 votes
3 answers
86 views

Users aren't sending us feedback rating

we just launched a beta version of a website, where we included a feedback rating system. A question, five stars and a comment box. However, in three weeks, we had 0 feedback. Analytics show people ...
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3 votes
3 answers
135 views

Good way to present wireframes to stakeholder for application concept?

For a lesson-making application, I have designed wireframes with multiple user flows to help illustrate the important features within the application (i.e user creates a lesson , user clicks and drags ...
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1 vote
2 answers
60 views

What is the best practise for a Search button state - should we always keep search button active or make it active after user inputs?

I have seen that in some sites they always keep " Search Button" in active / enabled state even if input fields are empty. Is it a correct way or should we make it enable only when user selects / ...
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2 votes
1 answer
51 views

Blank states where multiple members can create content

We currently use a handful of blank states within the sections of our app to inform users about what things are, along with the benefits and a helpful example. The problem is that this is a team ...
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  • 381
13 votes
1 answer
3k views

How do you convey that the minimum size of an input is X characters?

I have this Q&A site, where I want the title to be at least 20 characters and the body to be at least 200 characters. What is the best approach to convey these to the user without having them to ...
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1 vote
2 answers
116 views

Lightweight way to gather feature requests from users and let them vote?

To have a user-driven roadmap for my app, I am looking for a tool that let's them suggest and vote on ideas. Something like Canny: But since I only have a small community, I don't need any crazy ...
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0 votes
1 answer
91 views

What process should be undertaken to get feedback from white-label clients?

I'm currently working with a company that distrbutes their white-label product and I was wondering what is the best process in order to get feedback from clients in regards to how their customers are ...
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2 votes
2 answers
67 views

Feedback content for the request's response

Let's say I have a 'variables' form, the user is supposed to add a new variable or save an existing variable. I have made a feedback component which includes an icon, title, and a message. when the ...
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6 votes
1 answer
135 views

Why get rid of transponder-read status lights at tolls?

When driving through a toll both with a transponder, it is common to have some form of display feedback to the driver. For example, the US state of Maryland has an explanation here showing the three ...
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1 vote
1 answer
85 views

How much incentives is too much?

While planing the research for a conference paper, a question remains present to us. The study involves three simple steps: (1) initial participatory interview; (2) participants interaction with a ...
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3 votes
2 answers
278 views

Notifications Drawer

We are working on a desktop app with lots of events/alerts/notifications. Because of that, we created a 'notification drawer', similar to the this one: My question is: do you expect the snackbars and ...
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0 votes
1 answer
41 views

Is there a standard for vibration pattern when a mobile device failed to send an alert that the user needs help?

I've been looking for any standards around haptic feedback of a mobile device when it tries to send out an alert for security but failed. I haven't found any clear answers so hoping I'll get some ...
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29 votes
9 answers
11k views

Should disabled buttons give feedback when clicked?

I was wondering if you could help me with a UX issue I am facing with “disabled buttons in Mobile” We have a few different input fields as part of a mobile onboarding process. These forms have quite ...
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0 votes
2 answers
81 views

Should I clear selection by re-clicking on icon, or make a "clear button"?

I have a UI in which I collect user feedback using simple two simple thumbs up/thumbs down icons that appear below the thing being rated. (US users only so no concern about thumbs up being offensive ...
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3 votes
5 answers
2k views

Alert placement on user interface - debate (need opinions) [closed]

I'd like to have opinions to see things differently or to confirm that my view is better :) Situation: We are developing a complicated information system (legal stuff) - lots of information, lots of ...
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  • 143
2 votes
2 answers
184 views

Ask users if data is True Positive or False Positive

I'm currently working on a system that manages big data and has a classification AI. However, the AI is not yet optimally trained, and I would like to gather some True Positive (TP) and False Positive ...
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0 votes
1 answer
256 views

Chat waiting time feedback

We have a Live Chat services but the problem is we don't have enough number of agents to answer all the inquiries of all customers. So customers really need to wait especially during peak hours. Our ...
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0 votes
2 answers
78 views

Personal information or generated information

Dear community, I am creating a appointment process for a rental process. Currently I am evaluating whether to show the user their First- + Lastname + E-Mail in step (3) that they have entered in ...
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  • 596
2 votes
2 answers
53 views

Using auditory feedback with Alexa?

I am working on an Alexa Skill, and we are conducting several interactions that may require some form of feedback while waiting or after a success. I've not really seen any examples of whether or not ...
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1 vote
1 answer
39 views

How to convey that the feature has complicated connectivity requirements in a mobile app?

I have a complicated iBeacon based mobile app. To get to the end of the “happy path” -app functional, the following has to be true: Internet reachable Bluetooth enabled Bluetooth permission granted ...
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  • 1,577
0 votes
1 answer
33 views

When is it necessary to have visual feedback if auditory feedback is primary?

Example: If a product's main feedback is auditory (ie. alarm clock, voice assistant) when is it necessary to give visual feedback (ie. LED indicator, display graphic)?
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  • 654
1 vote
1 answer
145 views

Helpfulnes of reviews: Why does Amazon or Steam not show the number of unhelpful ratings of a review? [closed]

From my own experience I found the ratio between helpful and unhelpful reviews to be hugely important to assess how much I could trust / consider a review. I noticed that Amazon and also the Steam ...
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1 vote
2 answers
204 views

How to introduce users to a new buying process?

We created a B2B marketplace to let merchants and retailers trade their goods in a particular market. The buying process is similar to eBay: you can bid to an offer or instead buy specific amounts for ...
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1 vote
3 answers
5k views

Best practices for diplaying the Password Requirements

I am trying to decide which is the best way to display the password rules when a user is changing their password. There are approximately 4 important password criteria. Option 1: Place criteria in ...
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3 votes
2 answers
271 views

How to deny the usage of my product to a user?

I am building an microcredit application that is checking for the user's eligibility. Unfortunately not everyone is eligible, I have to announce it and it can generate some frustration. I would like ...
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  • 133
0 votes
1 answer
321 views

How to deal with rejection page (loan application)

I am working for a loan provider and am preparing a rejection page, when we are not able to provide loan to our customers due to their bad credit score. This is very delicate situation and i was ...
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