Questions tagged [research]

for questions that specifically ask about academic papers or other scientific research

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20 views

Confidence intervals, Confidence levels and probability of simple tests

It seems to be a simple problem, but i cant figure it out Lets say, I would like to know if there is some point to implement new feature. If we have to focus on the feature or not. Lets assume there ...
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2answers
82 views

Has anybody done a qualitative analysis of support tickets?

I am at a company with a low UX maturity and have little access to actual user data (no interviews, feedback filtered through business analysts, no user tests). What we do have however is a large ...
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2answers
172 views

Mobile website user behaviour - drop off

I'm trying to understand why users don't purchase products on mobile websites, but rather surf on the mobile web then drop off and only purchase on a desktop website. I know that I need to speak to ...
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2answers
73 views

Measure the “quality” of a description

I have interviewed 36 people, divided in three groups of 12 people. For one group I asked to describe a song they just heard. The second group had to describe a song by observing only a graphical ...
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1answer
57 views

Display 52 kinds of periodic research without a boring design [closed]

We have about 52 different kinds of researches getting released every so often, some daily, some weekly, some monthly, etc. Our current view is like So as you can tell, it looks boring. Each link ...
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0answers
161 views

Icons for mathematical concepts

With the advent of mobile devices and small screens, symbols are very commonly used for abstract concepts. As I type this, the MathOverflow editor has symbols for bold font, links, code, lists etc. We ...
4
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2answers
102 views

Are real objects more intuitive than plain UI elements in VR?

I´m analysing various VR apps and I found Tvori, and I love how it handles the different actions that can be done, because instead of using interface elements such as icons or buttons, it uses real ...
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19 views

Ethnography done solo and with stakeholders

How might I best conduct ethnographic research done solo or with stakeholders (without the support from another trained professional) so I capture the highest quantity and quality of information ...
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0answers
42 views

Cultural differences in QR code usage between eastern and western countries

Even though I have only had limited travel experiences in Asian countries like China, Taiwan, Japan and Korea, it is evident that there are plenty of cases where QR code is much more pervasive in ...
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3answers
129 views

How can I survey the customers of my clients?

We're a SaaS company providing web and mobile apps for our clients. Their customers use our product, but they don't know we exist as a company. Now that I'm on board as a designer; I would like their ...
5
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6answers
295 views

If marking menus are more efficient than linear menus, why haven't they been adopted?

In User learning and performance with marking menus by Kurtenbach and Buxton (1994), the paper demonstrates that marking menus are more efficient than linear menus. And to me they look just as ...
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3answers
179 views

What are some advanced techniques of UX Competitor Analysis?

What are some advanced techniques of UX Competitor Analysis and what is the number of competitors that must be analyzed to have relevant results and get enough data to create a solid product? Also, ...
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2answers
116 views

Could someone recommend me methodologies to be a better UX designer? [closed]

I've been working as a UX designer for a couple of years. I've been improving my skills doing courses in websites like IDF (Interaction design foundation).Also , daily I research about better ...
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0answers
79 views

Asking for demographic and screening question at the end of the survey - benefits outweigh risks?

I recently completed a survey in which the demographic questions were asked at the end instead of the beginning. I assume that this is because there are no specific screening questions for the purpose ...
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1answer
49 views

Where can a ux designer find data for a user persona or an empathy map when working on a fictional project for their portfolio?

When working on a fictional personal project that will only serve as a portfolio piece (i.e. briefbox projects), how can I find the appropriate data to create user personas? I want to emphasize my ...
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2answers
132 views

Distorting data on progress bars?

I am currently doing some research on how data is sometimes distorted during visualization on progress bars (showing 70% instead of 50% etc). The research is focused on expanding the thesis of Chris ...
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2answers
104 views

Redesigning h1 headings [closed]

I've been given the task of redesigning the h1 headings on a travel website and have no idea where to start with obtaining some kind of secondary or primary research to get some useful data to drive ...
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1answer
95 views

Research Project Planning - Time estimates for various research methods and phases

Are there any suggested rough estimates for how long user research methods and phases of research planing, execution, and analysis take? I'm trying to get better at project management and planning ...
5
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2answers
84 views

What are the good practices of maintaining feedback from customer support?

In our company we have customer support who deal a lot with users, onboarding, talking, following up and etc. They have a lot of different feedback and insights directly from the users. What methods ...
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2answers
329 views

What is the effect of asking more specific questions first in a survey or questionnaire on the user?

It seems like conventional wisdom suggests asking more general questions first in a survey or questionnaire to help frame the context of the research to the user (e.g. what is your overall impression ...
2
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2answers
125 views

A NPS type of metric/score for UX maturity within an organisation

The NPS score, despite it's simplicity, appears to be a very good indicator of people's attitude towards a product or service (at least according to the marketing department). The value of ...
3
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1answer
267 views

How to do brand perception research?

As a user researcher I know how to conduct studies around usability, design, feelings, needs, pains and other topics regarding a specific product. What I am struggling with is transferring this ...
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3answers
124 views

Persona creation

I'm currently in the process of identifying ‘trading’ personas (still in the assumption phase). People who are actively engaged in the trading industry. I've never actively steered persona creation ...
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4answers
286 views

How can I get to know my Users? [closed]

More often than not, the person using an application is represented by an icon that’s profoundly vague – monotone and devoid of any expression. This icon could not be further from the truth. The User ...
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3answers
3k views

Research about search vs navigation

In 1997, Jakob Nielsen wrote that more than half of the users use search rather than navigation. Here is an answer from 2012 that says that percent of users using search is between 5% and 30%. My ...
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1answer
60 views

Have to quantify ux? [duplicate]

I was assigned by the lecturer to conduct a user experience evaluation on an existing website. Then in the question, he asked us how you quantify user experience and heuristic that you will be using ...
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1answer
342 views

UX interview support and call center representatives

I'm working on an existing e commerce fashion website. before jumping into conclusions I thought it would be best to interview call center and customer support representatives. I know it is a very ...
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1answer
350 views

Concept of research debt in UX design

It seems like the concept of tech debt is very familiar among developers and programmers but when it comes to research we are still struggling to understand how to avoid a similar problem that arises ...
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1answer
269 views

Do users expect an 'undo' feature in web applications?

We are designing a web application, which is basically a drawing tool for processes. My hypothesis is that the user would like to be able to Undo an action. My question is if there is some research ...
3
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0answers
202 views

What processes, workflows or software currently exist to manage, schedule, and compensate UX research participants? [closed]

The question: What operational systems, methods, softwares, workflows, or personal processes exist for ux researchers to manage, schedule, and compensate their research participants? Why I ask: I ...
2
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2answers
89 views

Taking action on user comments

Let's say your app has a feedback mechanism in which users can leave suggestions and complaints. At what point do you typically take action on users' feedback? Is there a certain number of times a ...
3
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3answers
322 views

When conducting user research/customer surveys, how do financial incentives affect quality and quantity of feedback?

As a customer, I get sent a decent amount of surveys, particularly from larger companies. A lot of the time they ask for 5 or 10 minutes of my time to fill out feedback. Typically I ignore these as ...
4
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3answers
625 views

Behavioral Research regarding wait time display

I'm going to be making the case to a client and am looking for evidence to my claim. I proposed that when their system is loading or "warming up", it would be better show the wait time as a count-up ...
4
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2answers
952 views

Designing Experimental Webapps and Avoiding Bias

I am designing a webapp for psychological research and my goal is two fold: Make a user feel as though they can trust this experiment (especially when they look at the consent form). University IRB ...
2
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4answers
318 views

Generative research - methods for finding areas of improvement in an existing app

I'm frankly surprised by the lack of questions on here about generative research. This is the tenth question ever posted here about it. Regardless, I'm finding myself at an impasse in approaching ...
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2answers
82 views

User Research on 'Data saving' mode

we're thinking of introducing a data saving (lite) mode to our app, after having some feedback from our users. But as a UX designer I'd like to do some research first and understand the market and ...
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0answers
106 views

Is there any research on usability of established design guidelines vs. custom UI?

I've been having a hard time finding any reputable research or studies discussing whether established design guidelines (i.e. Material Design, iOS guidelines) are easier for people to use than custom ...
3
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3answers
131 views

Research for existing websites [closed]

I am new to the UX research field and I'm looking for insight on how to conduct research on products that already exist, (in this case, websites). My boss is asking me to find out very specific ...
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3answers
205 views

User Experience Definition

I am a PhD student in computer science, writing a paper on Mobile User Experience. I need to cite a definition for UX. I have found numerous web-sites and and videos with various UX definitions. ...
2
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2answers
124 views

Minimalistic input = bad usability

I looking for research about minimalistic inputs: underline. Name: ________________ Mail:_________________ etc. Not only in forms but also in site ie. transactions screens. I was reading some ...
3
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1answer
88 views

How to model the probability of an item being selected from search results

Say a user is presented with a list of 10 suppliers to choose from. The only information shown is the name of the supplier. The list is sorted by a score that is calculated from various data (volume, ...
3
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8answers
714 views

User Research Insights Database

at our company, we are struggling to document all the insights that we gain through user research and make them accessible and easy to find for everyone inside of the company. The perfect solution ...
3
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2answers
154 views

How do I conduct research on healthcare patients' experiences effectively and ethically?

I'm working on a side project to help improve patients' healthcare outcomes. This is an independent project and I am not affiliated with any organization. I want to learn about people's experiences in ...
3
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1answer
289 views

Is there any research that shows most common punctuation usage for numbers?

Context: I've got an iOS keyboard app that's a numpad. We recently, after a lot of user feedback, added four additional keys: period, comma, space, and return. The day we released that feedback ...
5
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2answers
284 views

How do you mitigate internal/external validity issues resulting from user assignment difficulties associated with online A/B testing?

It's reasonably safe to say that it's not possible to track a website's users accurately. You can't track users accurately with cookies, because cookies are frequently cleared; you can't be confident ...
2
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5answers
223 views

Is there a subconscious effect on fonts? [closed]

I struggled sometimes to choose the right font and searched a long time for it but I had the feeling scrolling through Google Fonts made the decision harder and gave me a greater choice of fonts I ...
3
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7answers
195 views

Best method for measuring the user's understanding of a pilot app?

The company I work for created a new app that collects metrics on the user's driving behavior. We are running a pilot test of the app with internal employees before launching. What would be the best ...
5
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2answers
625 views

Do non-technical users understand radio vs checkbox?

Using a circle for a radio button and a square for a checkbox seems like a de facto standard, but does the average, non-technical user actually understand the functional difference implied by these ...
2
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1answer
229 views

Studies on interaction design for children 3-5 years old

Has there been much work or study done in the area of interactive design for children of pre-school age? There seems to be a number of apps used in childcare centres that are meant to facilitate ...
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1answer
51 views

How do people prefer to share their arguments on the internet?

Given a website that enables its users to debate on various topics, how would people prefer to write down and share their own opinion and argument? Would it be beneficial to constrain it like Twitter ...