Questions tagged [research]

for questions that specifically ask about academic papers or other scientific research

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2answers
72 views

What research methods do you use when the budget is very small?

What research methods do you use when the budget is very small? Do you rely solely on online surveys due to the budget constraints or is there a better way?
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1answer
80 views

What are some authentic resources to find research papers on Healthcare UX?

I'm working on the digital ecosystem of Healthcare applications. Because of Covid-19 we are unable to reach out to actual users for primary research. So, it would be really helpful if someone can ...
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0answers
23 views

Should there be more square and round shaped buttons than there are at the moment in the main part of webpages and apps?

References regarding optimal and minimum contact area or touch target size on mobile devices (also similar question previously on UXSE here) suggest that the contact area should fit the rough size and ...
2
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1answer
52 views

Value of the “Last Updated” field on a web page

These days many sites or pages on social media only have a very limited shelf life, in contrast to the standard corporate or organisation website that contains information that have a degree of ...
2
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1answer
32 views

What to do after getting insights from a How Might We session?

I have just finished a How Might We session with a few participants. We worked around a cross-sell idea for an online store. There are a bunch of post-its with some ideas from each participant and, ...
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2answers
49 views

How to decide which research method to be used?

Quick summary: I'm working on a product that provides accommodation booking (hotels, apartments, houses etc). The team wants to implement a comparison module to the property details page which offers ...
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1answer
45 views

Is there any research on where (on the physical screen) people prefer to read content

For example, on a page full with content, where at the bottom near the fold there is some content. Where do users tend to scroll to to read this content? Will they read it where it is, at the bottom ...
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3answers
82 views

When do you choose quantitative research over qualitative research?

I want to know some of the discerning factors of a product that makes you choose quantitative over qualitative research and vise versa at any given time during a project.? Please elaborate when and ...
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4answers
159 views

Treating foldable devices like a multi-screen user environment? Any research or finding to support the hypothesis?

Even though I don't really understand the need for foldable devices, it hasn't stopped phone companies from pushing the boundaries when it comes to the definition of a 'display surface' and what it ...
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1answer
42 views

Aggregating Vs week in graphs in order evaluate volume

Which of the following is easier to understand the volume? I'm looking for a congitive research which supports my assumptions that aggregation. Update - Assume we are talking on the number of hours ...
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1answer
35 views

Appropriate research method to understand the target audience

I need to make a mobile app where the client described the problem, why they need the app, the idea about it, but nothing more. I already understand what kind of features it should contain to solve ...
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1answer
76 views

What are some tehniques to understand your client needs

So a client approached me with an original concept that he wants to convert into wireframes. We had an introductory meeting and I left confused. Now we scheduled a work meeting next week but I ...
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2answers
111 views

Best UX when you have several bots?

My question is about the UX for chatbots when there are multiple bots within a website or digital ecosystem. This must be an increasing problem these days in very large companies for example, when you ...
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0answers
21 views

How long do user research studies tend to take when the participant needs a translator?

My team is running several user research studies on a mostly internal product with both English-speaking and non-English-speaking users. The studies are written in English. One is a quantitative ...
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1answer
98 views

UX process for various products in different development phases

There are a lot of phases to go through in UX and UI design process. In research phase, there are various research methods available and many steps to take to achieve a meaningful result. I would ...
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3answers
379 views

Fake call-to-action buttons for research

At our company, we carry out 2-week sprints. The product roadmap is set for one quarter in advance. So, when a new feature is later identified as important, we wouldn't have time for it right away. ...
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0answers
41 views

How much incentives is too much?

While planing the research for a conference paper, a question remains present to us. The study involves three simple steps: (1) initial participatory interview; (2) participants interaction with a ...
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0answers
61 views

Content Gating - Paywall Experience

Is anyone able to provide examples of companies that pay gate content on their website? Possible case studies you've used when implementing something along these lines? The only sources we've looked ...
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3answers
565 views

Progress tracking/Stepper UI/UX research

I'm currently working on an application where users complete a flow of tasks, divided over multiple pages. For this application, I'm considering using a progress tracking/stepper UI element. However, ...
2
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1answer
40 views

Looking for researches or case studies on How to move users from engaging / visiting social media to website

Are there any resources, articles, research documents or case studies explains how companies or apps succeed to move users from social media to their website? On other words: create motivation and ...
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2answers
63 views

Confidence intervals, Confidence levels and probability of simple tests

It seems to be a simple problem, but i cant figure it out Lets say, I would like to know if there is some point to implement new feature. If we have to focus on the feature or not. Lets assume there ...
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2answers
116 views

Has anybody done a qualitative analysis of support tickets?

I am at a company with a low UX maturity and have little access to actual user data (no interviews, feedback filtered through business analysts, no user tests). What we do have however is a large ...
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2answers
190 views

Mobile website user behaviour - drop off

I'm trying to understand why users don't purchase products on mobile websites, but rather surf on the mobile web then drop off and only purchase on a desktop website. I know that I need to speak to ...
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2answers
77 views

Measure the “quality” of a description

I have interviewed 36 people, divided in three groups of 12 people. For one group I asked to describe a song they just heard. The second group had to describe a song by observing only a graphical ...
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1answer
65 views

Display 52 kinds of periodic research without a boring design [closed]

We have about 52 different kinds of researches getting released every so often, some daily, some weekly, some monthly, etc. Our current view is like So as you can tell, it looks boring. Each link ...
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2answers
273 views

Icons for mathematical concepts

With the advent of mobile devices and small screens, symbols are very commonly used for abstract concepts. As I type this, the MathOverflow editor has symbols for bold font, links, code, lists etc. We ...
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2answers
112 views

Are real objects more intuitive than plain UI elements in VR?

I´m analysing various VR apps and I found Tvori, and I love how it handles the different actions that can be done, because instead of using interface elements such as icons or buttons, it uses real ...
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0answers
49 views

Cultural differences in QR code usage between eastern and western countries

Even though I have only had limited travel experiences in Asian countries like China, Taiwan, Japan and Korea, it is evident that there are plenty of cases where QR code is much more pervasive in ...
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3answers
144 views

How can I survey the customers of my clients?

We're a SaaS company providing web and mobile apps for our clients. Their customers use our product, but they don't know we exist as a company. Now that I'm on board as a designer; I would like their ...
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6answers
302 views

If marking menus are more efficient than linear menus, why haven't they been adopted?

In User learning and performance with marking menus by Kurtenbach and Buxton (1994), the paper demonstrates that marking menus are more efficient than linear menus. And to me they look just as ...
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3answers
238 views

What are some advanced techniques of UX Competitor Analysis?

What are some advanced techniques of UX Competitor Analysis and what is the number of competitors that must be analyzed to have relevant results and get enough data to create a solid product? Also, ...
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2answers
119 views

Could someone recommend me methodologies to be a better UX designer? [closed]

I've been working as a UX designer for a couple of years. I've been improving my skills doing courses in websites like IDF (Interaction design foundation).Also , daily I research about better ...
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1answer
129 views

Asking for demographic and screening question at the end of the survey - benefits outweigh risks?

I recently completed a survey in which the demographic questions were asked at the end instead of the beginning. I assume that this is because there are no specific screening questions for the purpose ...
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2answers
110 views

Where can a ux designer find data for a user persona or an empathy map when working on a fictional project for their portfolio?

When working on a fictional personal project that will only serve as a portfolio piece (i.e. briefbox projects), how can I find the appropriate data to create user personas? I want to emphasize my ...
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2answers
138 views

Distorting data on progress bars?

I am currently doing some research on how data is sometimes distorted during visualization on progress bars (showing 70% instead of 50% etc). The research is focused on expanding the thesis of Chris ...
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2answers
106 views

Redesigning h1 headings [closed]

I've been given the task of redesigning the h1 headings on a travel website and have no idea where to start with obtaining some kind of secondary or primary research to get some useful data to drive ...
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1answer
293 views

Research Project Planning - Time estimates for various research methods and phases

Are there any suggested rough estimates for how long user research methods and phases of research planing, execution, and analysis take? I'm trying to get better at project management and planning ...
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2answers
97 views

What are the good practices of maintaining feedback from customer support?

In our company we have customer support who deal a lot with users, onboarding, talking, following up and etc. They have a lot of different feedback and insights directly from the users. What methods ...
2
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2answers
437 views

What is the effect of asking more specific questions first in a survey or questionnaire on the user?

It seems like conventional wisdom suggests asking more general questions first in a survey or questionnaire to help frame the context of the research to the user (e.g. what is your overall impression ...
2
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2answers
152 views

A NPS type of metric/score for UX maturity within an organisation

The NPS score, despite it's simplicity, appears to be a very good indicator of people's attitude towards a product or service (at least according to the marketing department). The value of ...
3
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1answer
380 views

How to do brand perception research?

As a user researcher I know how to conduct studies around usability, design, feelings, needs, pains and other topics regarding a specific product. What I am struggling with is transferring this ...
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3answers
140 views

Persona creation

I'm currently in the process of identifying ‘trading’ personas (still in the assumption phase). People who are actively engaged in the trading industry. I've never actively steered persona creation ...
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4answers
318 views

How can I get to know my Users? [closed]

More often than not, the person using an application is represented by an icon that’s profoundly vague – monotone and devoid of any expression. This icon could not be further from the truth. The User ...
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3answers
4k views

Research about search vs navigation

In 1997, Jakob Nielsen wrote that more than half of the users use search rather than navigation. Here is an answer from 2012 that says that percent of users using search is between 5% and 30%. My ...
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1answer
62 views

Have to quantify ux? [duplicate]

I was assigned by the lecturer to conduct a user experience evaluation on an existing website. Then in the question, he asked us how you quantify user experience and heuristic that you will be using ...
2
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1answer
484 views

UX interview support and call center representatives

I'm working on an existing e commerce fashion website. before jumping into conclusions I thought it would be best to interview call center and customer support representatives. I know it is a very ...
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1answer
401 views

Concept of research debt in UX design

It seems like the concept of tech debt is very familiar among developers and programmers but when it comes to research we are still struggling to understand how to avoid a similar problem that arises ...
3
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1answer
458 views

Do users expect an 'undo' feature in web applications?

We are designing a web application, which is basically a drawing tool for processes. My hypothesis is that the user would like to be able to Undo an action. My question is if there is some research ...
3
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0answers
214 views

What processes, workflows or software currently exist to manage, schedule, and compensate UX research participants? [closed]

The question: What operational systems, methods, softwares, workflows, or personal processes exist for ux researchers to manage, schedule, and compensate their research participants? Why I ask: I ...
2
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2answers
93 views

Taking action on user comments

Let's say your app has a feedback mechanism in which users can leave suggestions and complaints. At what point do you typically take action on users' feedback? Is there a certain number of times a ...

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