Questions tagged [research]

for questions that specifically ask about academic papers or other scientific research

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130 views

What is the accessibility of design tools? Any research or analysis of whether they meet accessibility guidelines?

There is a lot of focus on accessibility and inclusive design in websites and mobile phone apps, but the topic of accessibility shouldn't just be limited to the users. However, I am sure that there ...
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5 votes
1 answer
104 views

Are there known patterns to visualise the ageing of digital content

TLDR: Are there people who have worked on "ageing of pages" which will be replaced/removed in X months. Is there existing research on this topic we can use, or known issues we should learn ...
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1 vote
2 answers
65 views

Confusion with Empathy Maps

I am starting in UX and I am little bit confused (already) about "Empathy Maps". I read this kind of article that explains the concept. How come can you know what a customer or user - for ...
0 votes
3 answers
66 views

Competitive audit

I am trying to conduct a competitive audit for a project I am working on. I would like to find competitors for a bus seat reservation app, but the country where the app will be shipped doesn't have ...
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2 votes
3 answers
172 views

How to find out why a website is performing badly on Android phones?

We have an ecommerce website that constantly performs worse in Android web browsers. Click-through rate, conversion, are all significantly lower than iOS device browsers. How would one start to check ...
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0 votes
2 answers
49 views

Exploratory user research: how to do it and exploit it efficiently?

Really need your advice and thoughts here. I'm working on user / market research for a mobile self-help app which helps users self-diagnose their mental wellness and seek external help if they need. ...
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1 vote
3 answers
49 views

How to properly test hierarchy and order of the toolbar?

We are improving our toolbar in our web app. We are planning a tree test or similar to test the tools out. A bit stuck on how to properly test the hierarchy and order of it. Any available methods or ...
1 vote
2 answers
202 views

Design Researcher or UX researcher?

I noticed in linkedin last week that many people are referring themselves as "Design researchers" instead of "UX researchers". I was researching and reading articles to see if ...
0 votes
2 answers
70 views

What do you call your company's initiative to get feedback from end users?

IBM has its 'Sponsor User Program' and I've heard terms like 'Voice of the Customer' used before, but is there a standard term for this type of initiative? I'm not asking how such a program works. I ...
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0 votes
3 answers
116 views

Building my UX Portfolio - Where to find Users to Interview?

I have been interested about a career in UX/UI for a long time and even had a chat with some working UX professionals about their jobs previously. It really sounds like the way to go for me. So ...
1 vote
3 answers
117 views

UX Research during pandemic [closed]

This is more of a curious question for UX researchers that has been in my mind lately: how are you handling UX research during the pandemic? Because there are some in-person studies like observation ...
1 vote
1 answer
252 views

Card sorting: Use labels, or examples?

When running a card sorting exercise, would one receive better feedback by asking participants to group cards showing similar labels, or similar examples? I'm seeing both recommended. When using ...
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4 votes
3 answers
117 views

How many participants for a survey when you don't know the total population?

I have been using a sample size calculator to know how many participants I should have to have a sample and results that are representative for my total population. But what if we don't know the total ...
0 votes
1 answer
46 views

I've heard of tagging insights, but what do you think of tagging questions?

My team is kicking off a new project and we're still in the discovery phase. We haven't talked to users yet, so we have a lot of questions. I work with learning scientists and research scientists as ...
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0 votes
0 answers
58 views

Available research around the use of delimiters (comma's) in large numbers

Is anyone aware of any cognitive/academic research/performance factors around the use of delimiters in larger numbers? And more specifically, the speed at which humans process them? Example with ...
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3 votes
3 answers
143 views

How much should user research results be filtered for hostile stakeholders?

I've worked in organizations where there is ostensibly an appetite for user feedback, but bad news isn't taken well. Some examples of reactions: "There's nothing we can do about that problem, ...
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4 votes
3 answers
318 views

What are some examples of UX engineering heuristics?

Noting that UX engineering is a fairly expansive term, I'll contextualize this to UX engineering as it relates to component prototyping and development, UI architecture, and maintenance. What kind of ...
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5 votes
2 answers
135 views

How to analyse results for an open ended question?

I asked an open-ended question in a survey about one of our app's features (That is somewhat similar to its search feature) to find out why users would use this instead of search. I've got a large ...
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1 vote
1 answer
65 views

How to benchmark others' apps without expensive purchases

In order to improve our airline travel booking app's notification experience, I'm conducting a benchmarking study where I hope to look at the various notifications at different points of the user ...
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2 votes
2 answers
47 views

How best to conduct user research on existing textual documents?

My team and I are designing an online service that hosts learning material in the form of articles with various sections that take maybe 10 minutes to read. While we can't change the content, we can ...
1 vote
1 answer
99 views

Services for recruiting Japanese research participants

I've been asking everyone in my network, done Google searches, and checked StackExchange but still haven't found good answers. I'm running a research study where I need to recruit 90 participants from ...
0 votes
1 answer
190 views

What is a Problem Statement?

Can someone help me clarify what are the Problem Statements and Hypothesis Statements in UX Research? Do you need to provide a single statement per project or multiple? What are the differences from ...
1 vote
2 answers
78 views

Focus group for international non-native English speakers

I'm planning and moderating a series of remote focus groups with people around the world whose native language is not English. Their English speaking abilities will vary. I'm looking for advice ...
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8 votes
3 answers
270 views

How to measure where your site/app ranks in Anderson's UX pyramid?

How could one measure how your website or app scores on Anderson's UX pyramid? My goal would be to get a clear view of the current status per site/app upon how well are we doing and what could be ...
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4 votes
5 answers
295 views

How to conduct a design / UX workshop with an in-house team?

I'm looking for ideas for conducting a quick, valuable design workshop (max a few hours). Only people who are involved in building the related digital product will participate (including me, also part ...
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0 votes
2 answers
563 views

Age group for UX related research

I have a survey which is related to UX and I want to get user demography data from the survey. But I have not much idea about what are the age groups need to consider. In different places, it shows ...
1 vote
2 answers
80 views

UX research after functional requirements

I'm working as a UX Specialist and need to plan/build the processes involving UX. Perhaps any tips on the following: If functional requirements are already determined and project costs are estimated ...
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1 vote
2 answers
55 views

Are there any benefits to a forum/Q&A website to find out feedback and features of a website?

I am in the process of designing and developing a website for my local community. I am using tools such as surveys and interviews, but wondered if there is a technique that would involve users posting ...
7 votes
2 answers
172 views

Are there alternative methods to reducing screen addiction that have been successful?

I was reading an article about the ways that children are getting around Apple's Screen Time to continue feeding their screen addiction habits. It seems to indicate that trying to make apps engaging/...
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3 votes
5 answers
115 views

How can I phrase questions to user tests to not give away the solution?

For a site project I'm designing, I want to make sure people know where to find what they need so names of main sections must be clear. I want to test with a couple users, as many as I can perhaps. ...
3 votes
1 answer
87 views

Do you know any research regarding so-called "scroll arrow" used for vertical scrolling?

Currently, I started to be concerned about the "scroll arrow" within the interface. The scroll arrow indicates that the first visible section it's not all and it's more content to scroll. I ...
1 vote
4 answers
507 views

How can I conduct user research on a product that already exists?

I am working on a school project as my team's UX researcher. Our product has already been designed, prototyped, and launched, without having conducted any research. The team wants me to create ...
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0 votes
2 answers
86 views

What research methods do you use when the budget is very small?

What research methods do you use when the budget is very small? Do you rely solely on online surveys due to the budget constraints or is there a better way?
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3 votes
2 answers
146 views

What are some authentic resources to find research papers on Healthcare UX?

I'm working on the digital ecosystem of Healthcare applications. Because of Covid-19 we are unable to reach out to actual users for primary research. So, it would be really helpful if someone can ...
1 vote
0 answers
32 views

Should there be more square and round shaped buttons than there are at the moment in the main part of webpages and apps?

References regarding optimal and minimum contact area or touch target size on mobile devices (also similar question previously on UXSE here) suggest that the contact area should fit the rough size and ...
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2 votes
1 answer
642 views

Value of the "Last Updated" field on a web page

These days many sites or pages on social media only have a very limited shelf life, in contrast to the standard corporate or organisation website that contains information that have a degree of ...
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2 votes
1 answer
37 views

What to do after getting insights from a How Might We session?

I have just finished a How Might We session with a few participants. We worked around a cross-sell idea for an online store. There are a bunch of post-its with some ideas from each participant and, ...
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1 vote
2 answers
65 views

How to decide which research method to be used?

Quick summary: I'm working on a product that provides accommodation booking (hotels, apartments, houses etc). The team wants to implement a comparison module to the property details page which offers ...
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2 votes
1 answer
48 views

Is there any research on where (on the physical screen) people prefer to read content

For example, on a page full with content, where at the bottom near the fold there is some content. Where do users tend to scroll to to read this content? Will they read it where it is, at the bottom ...
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3 votes
3 answers
141 views

When do you choose quantitative research over qualitative research?

I want to know some of the discerning factors of a product that makes you choose quantitative over qualitative research and vise versa at any given time during a project.? Please elaborate when and ...
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4 votes
4 answers
182 views

Treating foldable devices like a multi-screen user environment? Any research or finding to support the hypothesis?

Even though I don't really understand the need for foldable devices, it hasn't stopped phone companies from pushing the boundaries when it comes to the definition of a 'display surface' and what it ...
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1 vote
1 answer
49 views

Aggregating Vs week in graphs in order evaluate volume

Which of the following is easier to understand the volume? I'm looking for a congitive research which supports my assumptions that aggregation. Update - Assume we are talking on the number of hours ...
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-1 votes
1 answer
67 views

Appropriate research method to understand the target audience

I need to make a mobile app where the client described the problem, why they need the app, the idea about it, but nothing more. I already understand what kind of features it should contain to solve ...
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1 vote
1 answer
81 views

What are some tehniques to understand your client needs

So a client approached me with an original concept that he wants to convert into wireframes. We had an introductory meeting and I left confused. Now we scheduled a work meeting next week but I ...
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0 votes
2 answers
111 views

Best UX when you have several bots?

My question is about the UX for chatbots when there are multiple bots within a website or digital ecosystem. This must be an increasing problem these days in very large companies for example, when you ...
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0 votes
1 answer
120 views

UX process for various products in different development phases

There are a lot of phases to go through in UX and UI design process. In research phase, there are various research methods available and many steps to take to achieve a meaningful result. I would ...
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3 votes
3 answers
481 views

Fake call-to-action buttons for research

At our company, we carry out 2-week sprints. The product roadmap is set for one quarter in advance. So, when a new feature is later identified as important, we wouldn't have time for it right away. ...
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1 vote
1 answer
89 views

How much incentives is too much?

While planing the research for a conference paper, a question remains present to us. The study involves three simple steps: (1) initial participatory interview; (2) participants interaction with a ...
2 votes
1 answer
97 views

Content Gating - Paywall Experience

Is anyone able to provide examples of companies that pay gate content on their website? Possible case studies you've used when implementing something along these lines? The only sources we've looked ...
0 votes
3 answers
2k views

Progress tracking/Stepper UI/UX research

I'm currently working on an application where users complete a flow of tasks, divided over multiple pages. For this application, I'm considering using a progress tracking/stepper UI element. However, ...
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