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for questions that specifically ask about academic papers or other scientific research

0
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0answers
90 views

Study concluding that UI is more memorable than UX?

I once came across a study, I even swore the Nielsen Norman group cited it (or perhaps even performed it) but it basically said in a study more people could recall (maybe preferred?) sites that had a ...
0
votes
1answer
29 views

Research Project Planning - Time estimates for various research methods and phases

Are there any suggested rough estimates for how long user research methods and phases of research planing, execution, and analysis take? I'm trying to get better at project management and planning ...
5
votes
2answers
75 views

What are the good practices of maintaining feedback from customer support?

In our company we have customer support who deal a lot with users, onboarding, talking, following up and etc. They have a lot of different feedback and insights directly from the users. What methods ...
2
votes
2answers
64 views

What is the effect of asking more specific questions first in a survey or questionnaire on the user?

It seems like conventional wisdom suggests asking more general questions first in a survey or questionnaire to help frame the context of the research to the user (e.g. what is your overall impression ...
2
votes
2answers
91 views

A NPS type of metric/score for UX maturity within an organisation

The NPS score, despite it's simplicity, appears to be a very good indicator of people's attitude towards a product or service (at least according to the marketing department). The value of ...
2
votes
1answer
98 views

How to do brand perception research?

As a user researcher I know how to conduct studies around usability, design, feelings, needs, pains and other topics regarding a specific product. What I am struggling with is transferring this ...
0
votes
0answers
103 views

Measuring the user experience of dApps

Is it a well known fact that dApps are substantially slower and that users reduce their expectation when it comes to response time, and do users also put up with the more complex security and password ...
1
vote
3answers
103 views

Persona creation

I'm currently in the process of identifying ‘trading’ personas (still in the assumption phase). People who are actively engaged in the trading industry. I've never actively steered persona creation ...
0
votes
0answers
11 views

What are some of the Qualitative metrics [duplicate]

We are trying to understand metrics which will help us measure usability of our site. We are still in the initial design phase. As we have no users we are trying to go with the Qualitative research as ...
1
vote
4answers
255 views

How can I get to know my Users? [closed]

More often than not, the person using an application is represented by an icon that’s profoundly vague – monotone and devoid of any expression. This icon could not be further from the truth. The User ...
0
votes
0answers
20 views

How To Determine Value of Web Features?

I'm drafting a methodology for assessing web features. This is not a usability assessment, but a set of criteria to help us know whether to keep, cut or revise existing web applications. The ...
0
votes
0answers
36 views

Do people prefer to join groups over customized feed?

Is there any study or experience (personal/professional) related to usage of group versus personalized feed? Problem statement: I am creating a website where user can communicate on certain criteria, ...
10
votes
3answers
1k views

Research about search vs navigation

In 1997, Jakob Nielsen wrote that more than half of the users use search rather than navigation. Here is an answer from 2012 that says that percent of users using search is between 5% and 30%. My ...
0
votes
0answers
65 views

Asking customers in store vs. at home

I would like to conduct a survey with customers of a retail store after a sales conversation and I am currently thinking about the best approach: Ask customers to fill out a survey in the store at ...
0
votes
1answer
53 views

Have to quantify ux? [duplicate]

I was assigned by the lecturer to conduct a user experience evaluation on an existing website. Then in the question, he asked us how you quantify user experience and heuristic that you will be using ...
1
vote
1answer
130 views

UX interview support and call center representatives

I'm working on an existing e commerce fashion website. before jumping into conclusions I thought it would be best to interview call center and customer support representatives. I know it is a very ...
8
votes
1answer
262 views

Concept of research debt in UX design

It seems like the concept of tech debt is very familiar among developers and programmers but when it comes to research we are still struggling to understand how to avoid a similar problem that arises ...
3
votes
1answer
179 views

Do users expect an 'undo' feature in web applications?

We are designing a web application, which is basically a drawing tool for processes. My hypothesis is that the user would like to be able to Undo an action. My question is if there is some research ...
3
votes
0answers
154 views

What processes, workflows or software currently exist to manage, schedule, and compensate UX research participants? [closed]

The question: What operational systems, methods, softwares, workflows, or personal processes exist for ux researchers to manage, schedule, and compensate their research participants? Why I ask: I ...
2
votes
2answers
83 views

Taking action on user comments

Let's say your app has a feedback mechanism in which users can leave suggestions and complaints. At what point do you typically take action on users' feedback? Is there a certain number of times a ...
3
votes
3answers
200 views

When conducting user research/customer surveys, how do financial incentives affect quality and quantity of feedback?

As a customer, I get sent a decent amount of surveys, particularly from larger companies. A lot of the time they ask for 5 or 10 minutes of my time to fill out feedback. Typically I ignore these as ...
4
votes
3answers
583 views

Behavioral Research regarding wait time display

I'm going to be making the case to a client and am looking for evidence to my claim. I proposed that when their system is loading or "warming up", it would be better show the wait time as a count-up ...
4
votes
2answers
921 views

Designing Experimental Webapps and Avoiding Bias

I am designing a webapp for psychological research and my goal is two fold: Make a user feel as though they can trust this experiment (especially when they look at the consent form). University IRB ...
2
votes
4answers
179 views

Generative research - methods for finding areas of improvement in an existing app

I'm frankly surprised by the lack of questions on here about generative research. This is the tenth question ever posted here about it. Regardless, I'm finding myself at an impasse in approaching ...
0
votes
2answers
68 views

User Research on 'Data saving' mode

we're thinking of introducing a data saving (lite) mode to our app, after having some feedback from our users. But as a UX designer I'd like to do some research first and understand the market and ...
1
vote
0answers
97 views

Is there any research on usability of established design guidelines vs. custom UI?

I've been having a hard time finding any reputable research or studies discussing whether established design guidelines (i.e. Material Design, iOS guidelines) are easier for people to use than custom ...
3
votes
3answers
105 views

Research for existing websites [closed]

I am new to the UX research field and I'm looking for insight on how to conduct research on products that already exist, (in this case, websites). My boss is asking me to find out very specific ...
0
votes
3answers
184 views

User Experience Definition

I am a PhD student in computer science, writing a paper on Mobile User Experience. I need to cite a definition for UX. I have found numerous web-sites and and videos with various UX definitions. ...
2
votes
2answers
121 views

Minimalistic input = bad usability

I looking for research about minimalistic inputs: underline. Name: ________________ Mail:_________________ etc. Not only in forms but also in site ie. transactions screens. I was reading some ...
3
votes
1answer
83 views

How to model the probability of an item being selected from search results

Say a user is presented with a list of 10 suppliers to choose from. The only information shown is the name of the supplier. The list is sorted by a score that is calculated from various data (volume, ...
0
votes
0answers
48 views

Where to find a good respondents for user testing - Czech republic

working as UX designer in the Czech republic, I tried to search some good pool of potential testers. I hoped there could be some agency with some sort of "database" of people interested in user ...
1
vote
4answers
414 views

User Research Insights Database

at our company, we are struggling to document all the insights that we gain through user research and make them accessible and easy to find for everyone inside of the company. The perfect solution ...
2
votes
2answers
126 views

How do I conduct research on healthcare patients' experiences effectively and ethically?

I'm working on a side project to help improve patients' healthcare outcomes. This is an independent project and I am not affiliated with any organization. I want to learn about people's experiences in ...
4
votes
1answer
285 views

Is there any research that shows most common punctuation usage for numbers?

Context: I've got an iOS keyboard app that's a numpad. We recently, after a lot of user feedback, added four additional keys: period, comma, space, and return. The day we released that feedback ...
5
votes
2answers
124 views

How do you mitigate internal/external validity issues resulting from user assignment difficulties associated with online A/B testing?

It's reasonably safe to say that it's not possible to track a website's users accurately. You can't track users accurately with cookies, because cookies are frequently cleared; you can't be confident ...
2
votes
5answers
201 views

Is there a subconscious effect on fonts? [closed]

I struggled sometimes to choose the right font and searched a long time for it but I had the feeling scrolling through Google Fonts made the decision harder and gave me a greater choice of fonts I ...
4
votes
7answers
171 views

Best method for measuring the user's understanding of a pilot app?

The company I work for created a new app that collects metrics on the user's driving behavior. We are running a pilot test of the app with internal employees before launching. What would be the best ...
5
votes
2answers
290 views

Do non-technical users understand radio vs checkbox?

Using a circle for a radio button and a square for a checkbox seems like a de facto standard, but does the average, non-technical user actually understand the functional difference implied by these ...
3
votes
1answer
181 views

Studies on interaction design for children 3-5 years old

Has there been much work or study done in the area of interactive design for children of pre-school age? There seems to be a number of apps used in childcare centres that are meant to facilitate ...
1
vote
1answer
49 views

How do people prefer to share their arguments on the internet?

Given a website that enables its users to debate on various topics, how would people prefer to write down and share their own opinion and argument? Would it be beneficial to constrain it like Twitter ...
0
votes
3answers
160 views

Female only persona

i'm working on building personas at the moment, and was wondering how to choose gender for persona. According to gAnalytics and Facebook we have 70%, and 80% Female. Does this mean we should ignore ...
0
votes
1answer
278 views

interval questions in questionnaire

A question in questionnaire asks age of respondents by giving four options as follows: below 20 20 to 40 41 to 60 above 61 would it be considered ordinal scale question if yes then why? if these ...
0
votes
1answer
374 views

What is the difference between Persuasive Design, Behavioral Design and UX?

Can anyone explain what's the difference (or connection) between Persuasive Design, Behavioral Design and UX? How does the Term "captology" fit into this? For me it looks as if "Behavioral Design" is ...
1
vote
1answer
200 views

Typography in roadmarkings

what kind of letter shapes function best for horizontal signing ? I was wondering if anybody would know about the details in road mark typography? In terms of function of the design itself, I have ...
4
votes
2answers
172 views

What techniques can be used to assure users of their unique selection?

Often we see in email subject lines and website popups stating or prompting to a user that they have been uniquely selected for a contest or a prize, but it is difficult for the user to be convinced ...
3
votes
4answers
261 views

Forms - best way to show comparison between 2 versions (current and previous)

I have a requirement to show the comparison between 2 versions (updated and previous) of a form. The form has too many form fields which are vital and cannot be further reduced or grouped. For ...
2
votes
1answer
68 views

Looking for stats on tablet usage in a specific demographic

My team is curious about what devices our primary users use in their spare time. Polling our users isn't easy for us. I'd rather find existing studies that have polled the same demographics as our ...
2
votes
1answer
387 views

Market segmentation versus personas

Just wondering if personas that have been developed as part of user research generally fits in with various types of market segmentation categories, such as those in products developed by market ...
0
votes
0answers
42 views

Personalisation reports/case studies

Bit left of field query but hopefully someone out there can point me in the right direction. I am doing some research and looking for good case studies/reports for online personalisation. I've seen ...
5
votes
2answers
478 views

Application of personality type to chat bot interface

One of the growing trends in UX design is the emergence of conversational UI (there's probably too many articles to provide a comprehensive list here, but please feel free to provide as a comment your ...