Questions tagged [research]
for questions that specifically ask about academic papers or other scientific research
286
questions
3
votes
3answers
288 views
Fake call-to-action buttons for research
At our company, we carry out 2-week sprints. The product roadmap is set for one quarter in advance.
So, when a new feature is later identified as important, we wouldn't have time for it right away. ...
1
vote
0answers
36 views
How much incentives is too much?
While planing the research for a conference paper, a question remains present to us. The study involves three simple steps: (1) initial participatory interview; (2) participants interaction with a ...
1
vote
0answers
55 views
Content Gating - Paywall Experience
Is anyone able to provide examples of companies that pay gate content on their website? Possible case studies you've used when implementing something along these lines? The only sources we've looked ...
0
votes
3answers
138 views
Progress tracking/Stepper UI/UX research
I'm currently working on an application where users complete a flow of tasks, divided over multiple pages.
For this application, I'm considering using a progress tracking/stepper UI element. However, ...
1
vote
1answer
31 views
Looking for researches or case studies on How to move users from engaging / visiting social media to website
Are there any resources, articles, research documents or case studies explains how companies or apps succeed to move users from social media to their website?
On other words: create motivation and ...
0
votes
0answers
23 views
Confidence intervals, Confidence levels and probability of simple tests
It seems to be a simple problem, but i cant figure it out
Lets say, I would like to know if there is some point to implement new feature. If we have to focus on the feature or not. Lets assume there ...
1
vote
2answers
91 views
Has anybody done a qualitative analysis of support tickets?
I am at a company with a low UX maturity and have little access to actual user data (no interviews, feedback filtered through business analysts, no user tests). What we do have however is a large ...
1
vote
2answers
179 views
Mobile website user behaviour - drop off
I'm trying to understand why users don't purchase products on mobile websites, but rather surf on the mobile web then drop off and only purchase on a desktop website.
I know that I need to speak to ...
0
votes
2answers
73 views
Measure the “quality” of a description
I have interviewed 36 people, divided in three groups of 12 people. For one group I asked to describe a song they just heard. The second group had to describe a song by observing only a graphical ...
1
vote
1answer
60 views
Display 52 kinds of periodic research without a boring design [closed]
We have about 52 different kinds of researches getting released every so often, some daily, some weekly, some monthly, etc. Our current view is like
So as you can tell, it looks boring. Each link ...
6
votes
1answer
189 views
Icons for mathematical concepts
With the advent of mobile devices and small screens, symbols are very commonly used for abstract concepts. As I type this, the MathOverflow editor has symbols for bold font, links, code, lists etc.
We ...
5
votes
2answers
104 views
Are real objects more intuitive than plain UI elements in VR?
I´m analysing various VR apps and I found Tvori, and I love how it handles the different actions that can be done, because instead of using interface elements such as icons or buttons, it uses real ...
0
votes
0answers
20 views
Ethnography done solo and with stakeholders
How might I best conduct ethnographic research done solo or with stakeholders (without the support from another trained professional) so I capture the highest quantity and quality of information ...
1
vote
0answers
44 views
Cultural differences in QR code usage between eastern and western countries
Even though I have only had limited travel experiences in Asian countries like China, Taiwan, Japan and Korea, it is evident that there are plenty of cases where QR code is much more pervasive in ...
1
vote
3answers
139 views
How can I survey the customers of my clients?
We're a SaaS company providing web and mobile apps for our clients. Their customers use our product, but they don't know we exist as a company. Now that I'm on board as a designer; I would like their ...
5
votes
6answers
297 views
If marking menus are more efficient than linear menus, why haven't they been adopted?
In User learning and performance with marking menus by Kurtenbach and Buxton (1994), the paper demonstrates that marking menus are more efficient than linear menus. And to me they look just as ...
2
votes
3answers
191 views
What are some advanced techniques of UX Competitor Analysis?
What are some advanced techniques of UX Competitor Analysis and what is the number of competitors that must be analyzed to have relevant results and get enough data to create a solid product? Also, ...
0
votes
2answers
117 views
Could someone recommend me methodologies to be a better UX designer? [closed]
I've been working as a UX designer for a couple of years. I've been improving my skills doing courses in websites like IDF (Interaction design foundation).Also , daily I research about better ...
0
votes
0answers
90 views
Asking for demographic and screening question at the end of the survey - benefits outweigh risks?
I recently completed a survey in which the demographic questions were asked at the end instead of the beginning. I assume that this is because there are no specific screening questions for the purpose ...
1
vote
1answer
61 views
Where can a ux designer find data for a user persona or an empathy map when working on a fictional project for their portfolio?
When working on a fictional personal project that will only serve as a portfolio piece (i.e. briefbox projects), how can I find the appropriate data to create user personas? I want to emphasize my ...
2
votes
2answers
132 views
Distorting data on progress bars?
I am currently doing some research on how data is sometimes distorted during visualization on progress bars (showing 70% instead of 50% etc). The research is focused on expanding the thesis of Chris ...
-2
votes
2answers
104 views
Redesigning h1 headings [closed]
I've been given the task of redesigning the h1 headings on a travel website and have no idea where to start with obtaining some kind of secondary or primary research to get some useful data to drive ...
0
votes
1answer
117 views
Research Project Planning - Time estimates for various research methods and phases
Are there any suggested rough estimates for how long user research methods and phases of research planing, execution, and analysis take?
I'm trying to get better at project management and planning ...
5
votes
2answers
85 views
What are the good practices of maintaining feedback from customer support?
In our company we have customer support who deal a lot with users, onboarding, talking, following up and etc. They have a lot of different feedback and insights directly from the users.
What methods ...
2
votes
2answers
337 views
What is the effect of asking more specific questions first in a survey or questionnaire on the user?
It seems like conventional wisdom suggests asking more general questions first in a survey or questionnaire to help frame the context of the research to the user (e.g. what is your overall impression ...
2
votes
2answers
127 views
A NPS type of metric/score for UX maturity within an organisation
The NPS score, despite it's simplicity, appears to be a very good indicator of people's attitude towards a product or service (at least according to the marketing department). The value of ...
3
votes
1answer
290 views
How to do brand perception research?
As a user researcher I know how to conduct studies around usability, design, feelings, needs, pains and other topics regarding a specific product.
What I am struggling with is transferring this ...
1
vote
3answers
126 views
Persona creation
I'm currently in the process of identifying ‘trading’ personas (still in the assumption phase). People who are actively engaged in the trading industry. I've never actively steered persona creation ...
1
vote
4answers
287 views
How can I get to know my Users? [closed]
More often than not, the person using an application is represented by an icon that’s profoundly vague – monotone and devoid of any expression. This icon could not be further from the truth. The User ...
11
votes
3answers
3k views
Research about search vs navigation
In 1997, Jakob Nielsen wrote that more than half of the users use search rather than navigation.
Here is an answer from 2012 that says that percent of users using search is between 5% and 30%.
My ...
0
votes
1answer
61 views
Have to quantify ux? [duplicate]
I was assigned by the lecturer to conduct a user experience evaluation on an existing website. Then in the question, he asked us how you quantify user experience and heuristic that you will be using ...
2
votes
1answer
373 views
UX interview support and call center representatives
I'm working on an existing e commerce fashion website. before jumping into conclusions I thought it would be best to interview call center and customer support representatives.
I know it is a very ...
10
votes
1answer
356 views
Concept of research debt in UX design
It seems like the concept of tech debt is very familiar among developers and programmers but when it comes to research we are still struggling to understand how to avoid a similar problem that arises ...
3
votes
1answer
299 views
Do users expect an 'undo' feature in web applications?
We are designing a web application, which is basically a drawing tool for processes. My hypothesis is that the user would like to be able to Undo an action.
My question is if there is some research ...
3
votes
0answers
207 views
What processes, workflows or software currently exist to manage, schedule, and compensate UX research participants? [closed]
The question:
What operational systems, methods, softwares, workflows, or personal processes exist for ux researchers to manage, schedule, and compensate their research participants?
Why I ask:
I ...
2
votes
2answers
90 views
Taking action on user comments
Let's say your app has a feedback mechanism in which users can leave suggestions and complaints. At what point do you typically take action on users' feedback? Is there a certain number of times a ...
3
votes
3answers
331 views
When conducting user research/customer surveys, how do financial incentives affect quality and quantity of feedback?
As a customer, I get sent a decent amount of surveys, particularly from larger companies.
A lot of the time they ask for 5 or 10 minutes of my time to fill out feedback. Typically I ignore these as ...
4
votes
3answers
639 views
Behavioral Research regarding wait time display
I'm going to be making the case to a client and am looking for evidence to my claim. I proposed that when their system is loading or "warming up", it would be better show the wait time as a count-up ...
4
votes
2answers
953 views
Designing Experimental Webapps and Avoiding Bias
I am designing a webapp for psychological research and my goal is two fold:
Make a user feel as though they can trust this experiment (especially when they look at the consent form). University IRB ...
2
votes
4answers
340 views
Generative research - methods for finding areas of improvement in an existing app
I'm frankly surprised by the lack of questions on here about generative research. This is the tenth question ever posted here about it.
Regardless, I'm finding myself at an impasse in approaching ...
0
votes
2answers
97 views
User Research on 'Data saving' mode
we're thinking of introducing a data saving (lite) mode to our app, after having some feedback from our users.
But as a UX designer I'd like to do some research first and understand the market and ...
1
vote
0answers
106 views
Is there any research on usability of established design guidelines vs. custom UI?
I've been having a hard time finding any reputable research or studies discussing whether established design guidelines (i.e. Material Design, iOS guidelines) are easier for people to use than custom ...
3
votes
3answers
132 views
Research for existing websites [closed]
I am new to the UX research field and I'm looking for insight on how to conduct research on products that already exist, (in this case, websites). My boss is asking me to find out very specific ...
0
votes
3answers
206 views
User Experience Definition
I am a PhD student in computer science, writing a paper on Mobile User Experience. I need to cite a definition for UX. I have found numerous web-sites and and videos with various UX definitions.
...
2
votes
2answers
125 views
Minimalistic input = bad usability
I looking for research about minimalistic inputs: underline.
Name: ________________
Mail:_________________
etc.
Not only in forms but also in site ie. transactions screens. I was reading some ...
3
votes
1answer
88 views
How to model the probability of an item being selected from search results
Say a user is presented with a list of 10 suppliers to choose from. The only information shown is the name of the supplier. The list is sorted by a score that is calculated from various data (volume, ...
3
votes
8answers
753 views
User Research Insights Database
at our company, we are struggling to document all the insights that we gain through user research and make them accessible and easy to find for everyone inside of the company.
The perfect solution ...
3
votes
2answers
156 views
How do I conduct research on healthcare patients' experiences effectively and ethically?
I'm working on a side project to help improve patients' healthcare outcomes. This is an independent project and I am not affiliated with any organization. I want to learn about people's experiences in ...
3
votes
1answer
289 views
Is there any research that shows most common punctuation usage for numbers?
Context: I've got an iOS keyboard app that's a numpad. We recently, after a lot of user feedback, added four additional keys: period, comma, space, and return. The day we released that feedback ...
5
votes
2answers
302 views
How do you mitigate internal/external validity issues resulting from user assignment difficulties associated with online A/B testing?
It's reasonably safe to say that it's not possible to track a website's users accurately. You can't track users accurately with cookies, because cookies are frequently cleared; you can't be confident ...
