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Questions tagged [research]

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Any advice on which UX research methods to use?

I'm relatively new to the field of UX, and just took on my first real-world project. I am helping an organization redesign their current website. As I create a research plan, I want to make sure I am ...
Marc's user avatar
  • 11
0 votes
1 answer
38 views

UX work in Scrum during sprints [closed]

maybe we can share some experience here. I am thinking about, how UX Designers can work in Scrum during the sprints. I have so many questions. As a UX designer, I want to develop user stories with ...
tapa7x's user avatar
  • 3
1 vote
1 answer
82 views

Academic journals for publishing usability research?

In most scientific disciplines, research is published in academic journals, undergoing scrutiny based on quality criteria such as peer review, standardized presentation structure, etc. However, when ...
drabsv's user avatar
  • 391
2 votes
1 answer
130 views

Explain difference, and timeline of Pilot test vs Beta test?

Hopefully this question works here... During a meeting, we realized our team didn't have consensus on what a pilot test was vs what a beta test was - or when it occurs, and who it's with. Some online ...
turpentyne's user avatar
1 vote
1 answer
51 views

Is there a known reason why Google favors paid content over free?

This is something I've always wondered about. Maybe I'm too old and got stuck in Berner Lee's Internet dream, but it truly shocks me that between a free and a paid version of the same content, Google ...
Devin's user avatar
  • 38k
1 vote
0 answers
21 views

How can we measure meaning in both our organization and competition?

This question is about Meaningful UX or the Meaning Model. It's not about meaning in the sense of dialectics and semiotics. For those who don't know, please see http://nathan.com/making-meaning/ ...
Devin's user avatar
  • 38k
1 vote
1 answer
43 views

Is it necessary to include the individuals interviewed during the empathy and ideation stages in your usability study?

Before you head right into the research study, you are required to gather information of your target audience through the use of interviews. The participants of your initial research during these ...
J. Dupo's user avatar
  • 41
3 votes
2 answers
2k views

Google flights mobile app feedback/research [closed]

I created a mock-up mobile app for Google flights for a UX design project. Does anyone have any pain points when it comes to mobile flight search whether on: Google Existing mobile apps like Expedia, ...
MRL's user avatar
  • 39
1 vote
1 answer
80 views

interview users best practices

I'm aware that I can't mention specific software brands or platforms, or even discuss software bugs, so I'm going to try to frame my question from a methodological perspective. I used a well-known ...
Ismael669's user avatar
0 votes
3 answers
454 views

differences between Insights, problems and goals

I'm still a bit confused about the distinction between problems and insights. From what I understand, insights are discoveries or conclusions drawn from user analysis during the discovery phase. ...
Ismael669's user avatar
1 vote
1 answer
182 views

Brainstorming alone

In the ideate phase of my case study, I'm facing a challenge during the brainstorming part because I'm working alone. I would like to know if there is a method suitable for solo ideation. If so, which ...
Ismael669's user avatar
1 vote
1 answer
75 views

How to test unwillingness to perform an action

Let's say that it's crystal-clear what the user needs to do next and we don't need to test whether or not the user is struggling with finding the action to perform. Rather, they're seeing the action, ...
Izquierdo's user avatar
  • 12.7k
0 votes
2 answers
83 views

UX Research for more than one target group

I'm new to UI and UX Design and need some guide. I'm currently working on a project with a focus on two target groups. I want to know how to conclude on design goals, research questions, problem ...
Abimbola Omoniyi's user avatar
0 votes
1 answer
67 views

UEQ and sample size

for a client, we have already set up a survey measuring the UEQ. We are now wondering how many people we need each month to obtain reliable results that are stable over time and are not overly ...
Cobo's user avatar
  • 21
2 votes
1 answer
85 views

What are good research methods to discover why people don’t stick in a product and learn how to improve engagement?

I have a question in respect to how to improve user engagement and stickiness with a product: Context: Our product is one of the pages inside a website. We installed Hotjar and google analytics in our ...
Orange Juice's user avatar
2 votes
1 answer
150 views

What is the accessibility of design tools? Any research or analysis of whether they meet accessibility guidelines?

There is a lot of focus on accessibility and inclusive design in websites and mobile phone apps, but the topic of accessibility shouldn't just be limited to the users. However, I am sure that there ...
Michael Lai's user avatar
  • 27.3k
5 votes
1 answer
116 views

Are there known patterns to visualise the ageing of digital content

TLDR: Are there people who have worked on "ageing of pages" which will be replaced/removed in X months. Is there existing research on this topic we can use, or known issues we should learn ...
Roonaan's user avatar
  • 151
3 votes
3 answers
123 views

Confusion with Empathy Maps

I am starting in UX and I am little bit confused (already) about "Empathy Maps". I read this kind of article that explains the concept. How come can you know what a customer or user - for ...
ThisisUX's user avatar
0 votes
3 answers
94 views

Competitive audit

I am trying to conduct a competitive audit for a project I am working on. I would like to find competitors for a bus seat reservation app, but the country where the app will be shipped doesn't have ...
Endi's user avatar
  • 3
2 votes
3 answers
174 views

How to find out why a website is performing badly on Android phones?

We have an ecommerce website that constantly performs worse in Android web browsers. Click-through rate, conversion, are all significantly lower than iOS device browsers. How would one start to check ...
Nicolas's user avatar
  • 5,608
0 votes
2 answers
86 views

Exploratory user research: how to do it and exploit it efficiently?

Really need your advice and thoughts here. I'm working on user / market research for a mobile self-help app which helps users self-diagnose their mental wellness and seek external help if they need. ...
EsaiG's user avatar
  • 13
1 vote
3 answers
86 views

How to properly test hierarchy and order of the toolbar?

We are improving our toolbar in our web app. We are planning a tree test or similar to test the tools out. A bit stuck on how to properly test the hierarchy and order of it. Any available methods or ...
yellingbytes's user avatar
1 vote
2 answers
1k views

Design Researcher or UX researcher?

I noticed in linkedin last week that many people are referring themselves as "Design researchers" instead of "UX researchers". I was researching and reading articles to see if ...
Orange Juice's user avatar
0 votes
2 answers
77 views

What do you call your company's initiative to get feedback from end users?

IBM has its 'Sponsor User Program' and I've heard terms like 'Voice of the Customer' used before, but is there a standard term for this type of initiative? I'm not asking how such a program works. I ...
Rob's user avatar
  • 234
0 votes
3 answers
527 views

Building my UX Portfolio - Where to find Users to Interview?

I have been interested about a career in UX/UI for a long time and even had a chat with some working UX professionals about their jobs previously. It really sounds like the way to go for me. So ...
chuck77's user avatar
1 vote
3 answers
117 views

UX Research during pandemic [closed]

This is more of a curious question for UX researchers that has been in my mind lately: how are you handling UX research during the pandemic? Because there are some in-person studies like observation ...
Orange Juice's user avatar
1 vote
2 answers
361 views

Card sorting: Use labels, or examples?

When running a card sorting exercise, would one receive better feedback by asking participants to group cards showing similar labels, or similar examples? I'm seeing both recommended. When using ...
Izquierdo's user avatar
  • 12.7k
4 votes
3 answers
603 views

How many participants for a survey when you don't know the total population?

I have been using a sample size calculator to know how many participants I should have to have a sample and results that are representative for my total population. But what if we don't know the total ...
Orange Juice's user avatar
0 votes
1 answer
52 views

I've heard of tagging insights, but what do you think of tagging questions?

My team is kicking off a new project and we're still in the discovery phase. We haven't talked to users yet, so we have a lot of questions. I work with learning scientists and research scientists as ...
MRL's user avatar
  • 661
3 votes
3 answers
171 views

How much should user research results be filtered for hostile stakeholders?

I've worked in organizations where there is ostensibly an appetite for user feedback, but bad news isn't taken well. Some examples of reactions: "There's nothing we can do about that problem, ...
Izquierdo's user avatar
  • 12.7k
4 votes
3 answers
355 views

What are some examples of UX engineering heuristics?

Noting that UX engineering is a fairly expansive term, I'll contextualize this to UX engineering as it relates to component prototyping and development, UI architecture, and maintenance. What kind of ...
G.Mart's user avatar
  • 91
5 votes
2 answers
360 views

How to analyse results for an open ended question?

I asked an open-ended question in a survey about one of our app's features (That is somewhat similar to its search feature) to find out why users would use this instead of search. I've got a large ...
Blue Ocean's user avatar
  • 10.7k
1 vote
1 answer
73 views

How to benchmark others' apps without expensive purchases

In order to improve our airline travel booking app's notification experience, I'm conducting a benchmarking study where I hope to look at the various notifications at different points of the user ...
Blue Ocean's user avatar
  • 10.7k
2 votes
2 answers
51 views

How best to conduct user research on existing textual documents?

My team and I are designing an online service that hosts learning material in the form of articles with various sections that take maybe 10 minutes to read. While we can't change the content, we can ...
Heather McNamara's user avatar
1 vote
1 answer
241 views

Services for recruiting Japanese research participants

I've been asking everyone in my network, done Google searches, and checked StackExchange but still haven't found good answers. I'm running a research study where I need to recruit 90 participants from ...
Eureka Foong's user avatar
0 votes
1 answer
492 views

What is a Problem Statement?

Can someone help me clarify what are the Problem Statements and Hypothesis Statements in UX Research? Do you need to provide a single statement per project or multiple? What are the differences from ...
Pavel Starovoit's user avatar
1 vote
2 answers
152 views

Focus group for international non-native English speakers

I'm planning and moderating a series of remote focus groups with people around the world whose native language is not English. Their English speaking abilities will vary. I'm looking for advice ...
MRL's user avatar
  • 661
8 votes
4 answers
496 views

How to measure where your site/app ranks in Anderson's UX pyramid?

How could one measure how your website or app scores on Anderson's UX pyramid? My goal would be to get a clear view of the current status per site/app upon how well are we doing and what could be ...
Alec's user avatar
  • 91
4 votes
5 answers
329 views

How to conduct a design / UX workshop with an in-house team?

I'm looking for ideas for conducting a quick, valuable design workshop (max a few hours). Only people who are involved in building the related digital product will participate (including me, also part ...
Iga's user avatar
  • 514
0 votes
2 answers
1k views

Age group for UX related research

I have a survey which is related to UX and I want to get user demography data from the survey. But I have not much idea about what are the age groups need to consider. In different places, it shows ...
Ishan Fernando's user avatar
1 vote
2 answers
103 views

UX research after functional requirements

I'm working as a UX Specialist and need to plan/build the processes involving UX. Perhaps any tips on the following: If functional requirements are already determined and project costs are estimated ...
Anira's user avatar
  • 21
2 votes
2 answers
87 views

Are there any benefits to a forum/Q&A website to find out feedback and features of a website?

I am in the process of designing and developing a website for my local community. I am using tools such as surveys and interviews, but wondered if there is a technique that would involve users posting ...
user3022336's user avatar
7 votes
2 answers
201 views

Are there alternative methods to reducing screen addiction that have been successful?

I was reading an article about the ways that children are getting around Apple's Screen Time to continue feeding their screen addiction habits. It seems to indicate that trying to make apps engaging/...
Michael Lai's user avatar
  • 27.3k
3 votes
5 answers
118 views

How can I phrase questions to user tests to not give away the solution?

For a site project I'm designing, I want to make sure people know where to find what they need so names of main sections must be clear. I want to test with a couple users, as many as I can perhaps. ...
Jonathan's user avatar
3 votes
1 answer
173 views

Do you know any research regarding so-called "scroll arrow" used for vertical scrolling?

Currently, I started to be concerned about the "scroll arrow" within the interface. The scroll arrow indicates that the first visible section it's not all and it's more content to scroll. I ...
Lorelei Heckmann's user avatar
1 vote
4 answers
1k views

How can I conduct user research on a product that already exists?

I am working on a school project as my team's UX researcher. Our product has already been designed, prototyped, and launched, without having conducted any research. The team wants me to create ...
MISA's user avatar
  • 21
0 votes
2 answers
115 views

What research methods do you use when the budget is very small?

What research methods do you use when the budget is very small? Do you rely solely on online surveys due to the budget constraints or is there a better way?
Sam's user avatar
  • 361
3 votes
2 answers
156 views

What are some authentic resources to find research papers on Healthcare UX?

I'm working on the digital ecosystem of Healthcare applications. Because of Covid-19 we are unable to reach out to actual users for primary research. So, it would be really helpful if someone can ...
Ashish Singh's user avatar
1 vote
0 answers
38 views

Should there be more square and round shaped buttons than there are at the moment in the main part of webpages and apps?

References regarding optimal and minimum contact area or touch target size on mobile devices (also similar question previously on UXSE here) suggest that the contact area should fit the rough size and ...
Michael Lai's user avatar
  • 27.3k
2 votes
1 answer
2k views

Value of the "Last Updated" field on a web page

These days many sites or pages on social media only have a very limited shelf life, in contrast to the standard corporate or organisation website that contains information that have a degree of ...
Michael Lai's user avatar
  • 27.3k

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