Questions tagged [error-message]

information displayed when an unexpected condition occurs, usually on a computer or other device

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1answer
26 views

Position of alert message in confirmation page

I have a page that displays a transaction summary where user can final check before clicking confirmation button. I am not sure on where to place this alert message: "Please ensure the details ...
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1answer
65 views

What are some creative ways to 'document' UI error messages that are manageable and maintainable for developer handover?

Background I am a designer working for a large organisation that has thousands of system error codes that are associated with system default error messages. Sometimes these system default error ...
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2answers
84 views

How to tell the user email already exists and if that email address belongs to you then reset the password

I need to show a message to the user if the user tries to create an account and that email address already is taken and if that email address belongs to the user then reset the password for the ...
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2answers
75 views

Is the result of canceling a payment in checkout a success or error?

There is a discussion right now in the Magento community about whether canceling a PayPal checkout modal should be communicated to the user as a success or failure. This same question could also apply ...
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1answer
32 views

How to handle delivery time slots that expire before purchase is complete?

I have an e-commerce web app where you can choose among multiple time slots for your delivery. There are some rules that depend on when the purchase is completed. For instance, if I purchase something ...
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2answers
157 views

Error notice vs upgrade banner

We have two distinct styles for the following: An error message (which is a red/black banner at the top of the page) An upgrade message (which is a light-colored banner prompting the user to upgrade ...
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2answers
612 views

UX improvements for tabs with access control

Let's say a tab menu like the example below was used. https://www.w3schools.com/howto/howto_js_tab_header.asp Each tab has access control. Some users can see all the tabs, some users can only see ...
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2answers
166 views

What should an error state for a number value be?

Let's say that there are different numbers presented to the user - money values ($1.50), percentage values (+25.53%), development values (+$3.50), etc. In case there is an error in retrieving one of ...
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1answer
64 views

good place to add recommendation section

We are designing an insight section where user can see all the critical status products or campaigns. we are providing a "recommended section" at bottom of the vertical scroll page. i have a ...
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2answers
708 views

Empty state design for serious brands

I'm designing some empty state screens for an airline/train travel app. I've looked at quite a few examples and what I noticed in most cases is some humour in the copy or some kind of characters are ...
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2answers
189 views

Do users need to know if it's a user error or a system error?

Is there a reason users would want to know if the error is a user error or a system error? How would this help them, as long as they know what to do in each instance (this would be an explanation of ...
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1answer
58 views

What suitable sentence to explain the item cant be deleted?

I want to tell the user that this item cannot be deleted because this is the only item left in the list.
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1answer
54 views

Useful label for message box cancel/close button

i'm reworking a message box that pops up when there was a specific error. In the title and description it tells the user what went wrong. In the improved version i will include 2 buttons (in the ...
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1answer
34 views

When to validate if the set of items selected totally valid for the operation?

Case: enterprise web-client solution for sales orders, the User needs to select lots of items to perform one operation in bulk and not all the items are applicable for this operation (due to hidden ...
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1answer
41 views

How might we help customers get back on track from a connection timeout message

I'm designing 'sad path' scenarios for checkout and I'm trying to design for helping customers when a connection timeout occurs when the checkout hangs trying to connect to our 3rd party credit card ...
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1answer
65 views

Error on initial push notification subscription

Does it make sense to inform the user with an error message when initial registration to push notifications fails?
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0answers
44 views

Toast notification above the content or floating

I'm working on a mobile app, and am trying to figure out how to display recoverable and unrecoverable errors in context with a list. If a list of items are fetched in the initial request, and a ...
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3answers
106 views

Display form errors on small screen. Scroll to error vs errors by submit button

I'm working on improving error visibility on our form. We display errors next to the field and highlight the tab containing errors. Which works well on desktops above a certain resolution. But on ...
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3answers
100 views

Is it better to replace a button with error text or show error on click?

Context: mobile banking app I need to design a state for when the user is no longer able to transfer money because they have payments overdue on their account. Is it better to: Keep the button "...
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1answer
205 views

Is bad for UX replace all content and display the error when an error occurs?

I'm creating a web form and I'd like to know if is bad for UX if, when a submit error occurs, I replace all content (the form inputs) by the error message. The error isn't an error which could be ...
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1answer
110 views

How do you communicate to a user that their money will not be available because of a technical limitation?

We have a feature that allows a user to add a button where they can accept online payments. The payments are processed via Stripe. It's pretty straightforward - user creates a payment button, user ...
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9answers
560 views

Why use graphical illustrations on error pages?

These days you see it more and more. You click a dead link on a website and before you know it you're looking at a beautifully illustrated page with the code 404 written somewhere. Here are such ...
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4answers
2k views

Desktop app status bar: Notification vs error message

I'm working on a particular feature that requires messages to be shown in the context menu when user clicks on it. Option 1 Display different icons for different events (Upgrades and errors for ...
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2answers
309 views

What is the best way to design a 'debt' screen

So I've been searching for this, but I think Google thinks I want to know about 'UX debt'. The thing is, I've been assigned to design a new screen for when our customer hasn't paid for the service. ...
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3answers
1k views

When should the error state on an input field disappear?

I've seen two types of behaviour circulating; one where the error state disappears as soon as you start typing a new input (so when the input field is in focus), and one where it stays until the input ...
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2answers
725 views

Best way to show error in a Date of Birth field

I have an input for Date of Birth, but I not quite sure what error I must show if the user enters a future date. I already test it out with Invalid date of birth but it's confusing.
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2answers
237 views

How to inform user that change will take time to reflect?

A form edit page works on the following logic: If number of changes made during edit > original inputs, it can take up to 30 days for the changes to be reflected on the UI. If the number of ...
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1answer
67 views

User dialog - How to state clearly username isn't found, and unable to connect to server?

An app I'm working on has an "offline mode" - as it is frequently used in environments where mobile data is unavailable. When they're connected to the internet and login to an account, that account ...
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2answers
3k views

User friendly error message for invisible reCAPTCHA

Lately we've been using invisible reCAPTCHA, and more recently reCAPTCHA v3. Both are hidden and don't require the user to enter a code or tick a box to confirm they are human. So when there is an ...
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1answer
113 views

Handling error messages on mobile when there are many fields

I am designing a signup form that has the following fields in it: Username Email Password Confirm Password Where did you hear about us? I have to show validation errors in these fields. There are ...
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5answers
1k views

Alert placement on user interface - debate (need opinions) [closed]

I'd like to have opinions to see things differently or to confirm that my view is better :) Situation: We are developing a complicated information system (legal stuff) - lots of information, lots of ...
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2answers
66 views

Keeping alert messages the same on desktop & native app

For a given alert/error message, a version that specified why it was happening and how it can be resolved tested the best on desktop. The current message is 173 characters long (including spaces). But ...
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2answers
157 views

Is it best practice to show errors that are potentially duplicate by implicit meaning, or just one error?

When validating form fields (such as a number field) - what is considered best practice when it comes to validations that potentially encapsulate another validation? Example: An Age field on a form. ...
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3answers
144 views

How should I format inline errors when there is input description

How should I do this? Should the error replace the input description, should it go under? Please give your opinions and reasoning. I would still like users to see the description, but I feel like ...
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1answer
71 views

How to display minimum required tags information

I develop a form where I need to add multiple items for one field (multi select) and the submit button is disabled as long as all fields are not valid. This field needs to have 1 minimum tag to ...
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1answer
71 views

Handle bad request for a form

I have a form that needs to be compiled. The form before to load it gets some data from some service, if one of these services fail the data of the form will not load, because it will be an incomplete ...
2
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1answer
138 views

Less vs. Fewer for validation message?

Should an inputs validation message read as A or B for each of the following? A Nick Name must be 10 characters or less. B Nick Name must be 10 characters or fewer. A Number must be 10 digits or ...
2
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3answers
133 views

Is it bad to show a negative message after a positive customer interaction?

Are there any thoughts on how best to tackle the issue of displaying a negative message after a positive customer interaction? Or if it's an issue at all? I need to display an important negative ...
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3answers
609 views

How to tell the user that he doesn't have permission to access a page? [duplicate]

We are developing a system that have different levels of access. Some features are only available for high level users. What would be a good error message for a user with low access trying to access a ...
67
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10answers
11k views

Should software refer to itself in the first-person, especially in error messages?

(I've searched this StackExchange site for posts relating to the use of first-person pronouns, but all I found concerned how to address the user and not the software, e.g. Form instructions/guidance - ...
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1answer
298 views

Error message in login

In the login page of my software, there are 3 input fields - organization, username, and password. There isn't an option to register, but the registration is done by the organization manager. ...
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2answers
95 views

Best response from calculator for uncomputable expression

What should be the best response from a calculator or computer algebra system when it can't evaluate given expression ? Some examples: LibreCalc : =😁÷🤣 → Err:501 Ubuntu Calculator : 😁÷🤣 ...
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1answer
142 views

How to structure Error Messages, issue first then solution or vice versa?

So I have been reading about Error messages guidelines and read almost every post on here about error messages. One main point I agree 100% with is that an error message should mostly contain two ...
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1answer
1k views

Material design error message on top of a pop up

We are using material design messaging guidelines in a complex system, the problem: in case I have an issue with a form and the issue is a non critical one, I will show a banner, In case I have a ...
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3answers
225 views

Should have a cancel button when the action itself is to cancel

This is a dialogue box from an employee scheduling application. Here, the action to be performed is to Cancel the approved timesheet with a reason. "Request cancellation" button is for cancelling the ...
2
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3answers
253 views

Does it make sense to display error messages for in-place editing?

In place editing definition: A label fields that when I click turns into an input field and allows me to type modify the text. Then either by clicking out or pressing tab it will automatically save ...
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5answers
3k views

Should I use error message or warning message for optional field validations?

I have two types of validation pop-ups (toasts). One is used to display error messages in red and another one is for warning messages in yellow. I have an (optional) image upload field in my form ...
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2answers
150 views

How to incorporate error messages in a form?

If I am designing a form, how do I incorporate error messages during live inline validation? Should I leave enough white space between input fields from the beginning to accommodate such error ...
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2answers
13k views

Material Design - How to display an error on a larger screen

A bit similar to this question Material Design - How to display a log in error Though it doesn't address how to do this on a larger screen (i.e. desktop browser) since snackbar at the bottom as an ...
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1answer
2k views

Can we make a tooltip as error message?

I have a form wich contains some fields,when the user leaves one of these fields empty,I change the border color to red and I attached a red tooltip to explain the error ,is it possible to make ...

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