Questions tagged [error-message]
information displayed when an unexpected condition occurs, usually on a computer or other device
334
questions
0
votes
2
answers
54
views
Should I use error toast to show error codes?
I'm trying to understand if it's a good practice to use error toast to show the error code/number (like error -XXX) besides the error message. Something like this:
There was a problem fetching the ...
- 1
0
votes
5
answers
85
views
Is it good UX to provide an example of the correct input if the user entered a wrong amount?
if the user entered an amount less that the money he has in his wallet,can I say you don't have enough money try x$ or it's a bad user experience?
0
votes
1
answer
16
views
Limit selectable file-types or show error messages?
some users try to upload img/heic although only jpg, png or pdf are allowed.
in the best case our backend should also support img/heic.
However, our backend system will not support img/heic for a long ...
0
votes
1
answer
25
views
How to show elements in a table row that are not combinable ? ( Pls see description)
I am having issue with a current project. We have a table which shows "offers" and also these offers would be applicable to mobile numbers labelled as : Number 1, Number 2 etc as you shown ...
- 69
0
votes
3
answers
53
views
Success/Failure messages on top or bottom of the screen?
When users upload a new profile picture for example, where should I put the "Picutre successfully updated" message? TikTok does it on top, while Telegram does it on the bottom of the screen. ...
- 1
2
votes
1
answer
223
views
How to show a path to solve a problem in an error toast/message
When dealing with error messages, we constantly want to empower the user to resolve their issues on their own.
However, sometimes we have to show a complex path that leads to a menu item, tab, field, ...
0
votes
2
answers
135
views
Any ideas for a half success, half error modal?
I am working on a forecasting tool where a user enters their current week's data and our tool outputs a forecast for the following week's data.
The user can have various sets of data. When our tool ...
2
votes
2
answers
81
views
Categorising alert messages
I'm currently working on digitalizing a dispute form, and throughout filling out this form, the user is most likely going to run into alert messages of some sort. While designing, we realized some of ...
- 31
1
vote
0
answers
75
views
User guidance via error messages displayed in the scenarios in which user provides the same Email Address [closed]
There is a functionality in the system for inviting users in bulk. For inviting users, the admin has to provide the email addresses of the users.
Case 1: If an existing email address is entered, the ...
2
votes
4
answers
356
views
Alternatives to "Unknown error"
What would you suggest as a better alternative from a UX perspective to "Unknown error" when the error is not found in the error registry?
- 21
17
votes
4
answers
4k
views
Should we auto-select a new default payment method when the current default expired?
I'm currently working on error message handling for payment failures. A couple of the reasons why a payment may fail is because a card is returned as expired or unauthorised.
If a customers’ default ...
- 173
0
votes
0
answers
35
views
"X Module is disabled" toast color - red or yellow
So I have a widget that displays some info.
In some cases - you should be able to click on it and it redirects you to the X Module
In other cases - the X Module is disabled and when the user clicks on ...
- 101
0
votes
1
answer
42
views
How to handle users without permission to access an app
Background: I work in Fintech. There are customers whose loans can become "written off" (due to high overdue balance etc.)Some of these customers use the customer app to access cool features....
- 3
2
votes
2
answers
977
views
When should you use a snackbar element as opposed to put it on top of a form?
There's three ways of displaying error;
inline (field),
top of form (form),
and as a snackbar
When should you use a snackbar element to show an error as opposed to put it on top of a form modal or ...
- 157
1
vote
2
answers
289
views
What UI component should I use to display API error or backend error?
What UI component should I use to display API error or backend error? Any best practice and what kind of UI element can I use to display it. I don't want to display it inside a form, but a sort of ...
- 157
1
vote
2
answers
607
views
Accessible phone number input
QA flagged an issue for phone number inputs, and I would like a second opinion on their interpretation of WCAG requirements, because I believe they are raising a false negative.
Below are the ...
- 121
0
votes
2
answers
198
views
How do you show multiple error messages specific per row of an XML import?
Currently, I'm working on an import function to migrate users from one system to our system.
I've checked the post input, and there is a possibility that there can be 39 error messages per person. In ...
- 75
0
votes
1
answer
452
views
How to write an accessible error message for a required radio button group form element?
I have a radio button group as follows:
"Do you have any pets?"
Radio options:
"yes" or "no"
If an option is not selected, and the user submits the form, then an error ...
2
votes
2
answers
139
views
Best UX for blocking users from using a form twice
I'm designing an application experience and looking for the best UX practices.
Here's the scenario:
User submits the form and gets their results immediately on the next screen + emailed to them. ...
- 21
0
votes
3
answers
309
views
How to show error message around HTML input on blur without jarring the layout?
I have this so far, not really that styled but the basic layout.
Notice how the layout jars when there is an error message (and the error message might be longer than one line). I even tried forcing ...
- 389
0
votes
2
answers
57
views
Hiding vs showing an error
I have a form that allows internal users to select from a list of subscribers to send emails to.
Each subscriber has their own set of preferences as to which emails they want to be subscribed to. For ...
- 1,315
0
votes
3
answers
1k
views
Error message on toast or in the page?
When the user click on the search button, he got 500 from the server (xhr error).
Should I display a popup toast say "error.." or put the message in the page instead of the results area?
- 111
0
votes
1
answer
63
views
Articles and verbs in error codes. What and when to use?
Before we get to the question, I'm a beginner at UX writing and English is not my native language, so I apologize in advance for the wording.
I need to write texts for error codes, for example:
No ...
- 1
1
vote
0
answers
34
views
Handling when app cannot connect to server via websockets? [closed]
I have a browser based video editing tool and one of the main issues I face is using websockets to stream information to the app in realtime. Some examples of why websockets are useful.
Automatic ...
2
votes
6
answers
227
views
How to indicate a group of required fields and single required fields in the same flow?
I would like to hear your opinion on the matter. We do have a set-up wizard like that.
Let's say in step one we do have dropdowns with values from 0 to 10 and 0 being the default value. The user can ...
- 21
-1
votes
3
answers
132
views
Reviewing the UI design to see if there is anything forgotten
I wonder if there is a some kind of guideline and/or a detailed analysis of an application to be sure everything works fine and help me to see what I have forgotten to design? The guideline/analysis I ...
2
votes
1
answer
147
views
How to discourage screen capture and encourage users to copy a message instead?
When encountering an error message, some of our end-users have a tendency to take a screenshot, crop it and copy-paste it in a word document or a pdf, and then they mail us that PDF...
This is ...
- 165
2
votes
1
answer
896
views
How to handle different recaptcha errors on the frontend?
I am using recaptcha v2 invisible on my Nuxt SSR website with the help of this module
I added it to my login, signup, forgot password and reset password pages
3 Recaptcha Error Conditions
There are ...
- 981
2
votes
4
answers
624
views
Validate an email while this in the input field - when do you start?
I just signed up for a new online service, and when I typed my email address, from the moment I started typing until I had typed the second letter after of the TLD, next to the input field there was ...
- 133
2
votes
2
answers
1k
views
Is it OK for a form element to shift when a related error message appears? [duplicate]
When designing a form, should I design with enough space between the elements for potential errors?
So that when displaying error messages, the form elements below the error message do not shift, ...
- 25
7
votes
2
answers
282
views
What is the best way to orient or show the user off-screen required fields that need to be filled out?
What is the most effective way to direct the user to unfilled "required" form fields that are off screen after pressing submit or save on a form?
I've seen methods that I'll list below, ...
- 103
0
votes
1
answer
104
views
Is it better to inform of all errors that don't allow to continue at once or do it one per one? [duplicate]
For example, right now, to be able to continue when pressing a button the following things should happen:
An input text box should not be empty.
Internet connection should be active.
Date should be ...
- 151
-1
votes
1
answer
70
views
Best practice on Web Chat “not working right now” messaging
We are currently integrating a web chat functionality on a utilities website, where customers can query their bill, or changing plans etc. with their cellular bills.
The web chat will sit top right on ...
- 9
0
votes
2
answers
49
views
Placement of warning within a trade flow
We need to warn customers who are about to trade a stock that it is currently suspended (https://www.nasdaq.com/glossary/s/suspended-trading). What's the best place and way to notify the customers ...
- 1
0
votes
4
answers
72
views
Compact text indication of lost radio connection
I am working on a UI for a robotics application that uses radio communication. There is a text field for each robot that normally displays battery voltage in the format 3.72 V.
Sometimes the radio ...
- 101
0
votes
3
answers
269
views
How to display better text message if someone's enter wrong E-mail id?
How can we display a better text message when a user enter wrong mail id on any mobile application he/she is using ?
Would - "Ugh, You entered an incorrect mail, please check again and fill the ...
2
votes
5
answers
301
views
Position of alert message in confirmation page
I have a page that displays a transaction summary where the user can perform a final check before clicking the confirmation button.
I am not sure on where to place this alert message:
"Please ...
- 653
8
votes
2
answers
587
views
What are some creative ways to 'document' UI error messages that are manageable and maintainable for developer handover?
Background
I am a designer working for a large organisation that has thousands of system error codes that are associated with system default error messages.
Sometimes these system default error ...
- 181
2
votes
2
answers
4k
views
How to tell the user email already exists and if that email address belongs to you then reset the password
I need to show a message to the user if the user tries to create an account and that email address already is taken and if that email address belongs to the user then reset the password for the ...
- 121
1
vote
2
answers
219
views
Is the result of canceling a payment in checkout a success or error?
There is a discussion right now in the Magento community about whether canceling a PayPal checkout modal should be communicated to the user as a success or failure. This same question could also apply ...
- 111
1
vote
2
answers
334
views
How to handle delivery time slots that expire before purchase is complete?
I have an e-commerce web app where you can choose among multiple time slots for your delivery. There are some rules that depend on when the purchase is completed.
For instance, if I purchase something ...
- 111
2
votes
2
answers
206
views
Error notice vs upgrade banner
We have two distinct styles for the following:
An error message (which is a red/black banner at the top of the page)
An upgrade message (which is a light-colored banner prompting the user to upgrade ...
- 1,315
4
votes
2
answers
694
views
UX improvements for tabs with access control
Let's say a tab menu like the example below was used.
https://www.w3schools.com/howto/howto_js_tab_header.asp
Each tab has access control. Some users can see all the tabs, some users can only see ...
- 49
3
votes
2
answers
184
views
What should an error state for a number value be?
Let's say that there are different numbers presented to the user - money values ($1.50), percentage values (+25.53%), development values (+$3.50), etc. In case there is an error in retrieving one of ...
- 51
4
votes
1
answer
117
views
good place to add recommendation section
We are designing an insight section where user can see all the critical status products or campaigns.
we are providing a "recommended section" at bottom of the vertical scroll page.
i have a ...
- 39
9
votes
2
answers
1k
views
Empty state design for serious brands
I'm designing some empty state screens for an airline/train travel app.
I've looked at quite a few examples and what I noticed in most cases is
some humour in the copy or some kind of characters are ...
- 10.6k
5
votes
2
answers
615
views
Do users need to know if it's a user error or a system error?
Is there a reason users would want to know if the error is a user error or a system error? How would this help them, as long as they know what to do in each instance (this would be an explanation of ...
- 51
2
votes
1
answer
62
views
What suitable sentence to explain the item cant be deleted?
I want to tell the user that this item cannot be deleted because this is the only item left in the list.
- 23
2
votes
1
answer
110
views
Useful label for message box cancel/close button
i'm reworking a message box that pops up when there was a specific error.
In the title and description it tells the user what went wrong. In the improved version i will include 2 buttons (in the ...
- 10.6k
1
vote
2
answers
89
views
When to validate if the set of items selected totally valid for the operation?
Case: enterprise web-client solution for sales orders, the User needs to select lots of items to perform one operation in bulk and not all the items are applicable for this operation (due to hidden ...
- 111