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Questions tagged [error-message]

information displayed when an unexpected condition occurs, usually on a computer or other device

1
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1answer
44 views

Less vs. Fewer for validation message?

Should an inputs validation message read as A or B for each of the following? A Nick Name must be 10 characters or less. B Nick Name must be 10 characters or fewer. A Number must be 10 digits or ...
2
votes
3answers
104 views

Is it bad to show a negative message after a positive customer interaction?

Are there any thoughts on how best to tackle the issue of displaying a negative message after a positive customer interaction? Or if it's an issue at all? I need to display an important negative ...
0
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3answers
75 views

How to tell the user that he doesn't have permission to access a page? [duplicate]

We are developing a system that have different levels of access. Some features are only available for high level users. What would be a good error message for a user with low access trying to access a ...
67
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10answers
11k views

Should software refer to itself in the first-person, especially in error messages?

(I've searched this StackExchange site for posts relating to the use of first-person pronouns, but all I found concerned how to address the user and not the software, e.g. Form instructions/guidance - ...
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1answer
35 views

Error message in login

In the login page of my software, there are 3 input fields - organization, username, and password. There isn't an option to register, but the registration is done by the organization manager. ...
0
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2answers
76 views

Best response from calculator for uncomputable expression

What should be the best response from a calculator or computer algebra system when it can't evaluate given expression ? Some examples: LibreCalc : =😁÷🤣 → Err:501 Ubuntu Calculator : 😁÷🤣 ...
2
votes
1answer
118 views

How to structure Error Messages, issue first then solution or vice versa?

So I have been reading about Error messages guidelines and read almost every post on here about error messages. One main point I agree 100% with is that an error message should mostly contain two ...
1
vote
1answer
381 views

Material design error message on top of a pop up

We are using material design messaging guidelines in a complex system, the problem: in case I have an issue with a form and the issue is a non critical one, I will show a banner, In case I have a ...
0
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3answers
79 views

Should have a cancel button when the action itself is to cancel

This is a dialogue box from an employee scheduling application. Here, the action to be performed is to Cancel the approved timesheet with a reason. "Request cancellation" button is for cancelling the ...
2
votes
3answers
117 views

Does it make sense to display error messages for in-place editing?

In place editing definition: A label fields that when I click turns into an input field and allows me to type modify the text. Then either by clicking out or pressing tab it will automatically save ...
0
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0answers
56 views

Display errors in table cells

We have a legacy app with large tables. (Not going to change in the near future.) Looking for research or articles on displaying errors for cells in the table. change border to red. Add an icon and ...
9
votes
5answers
1k views

Should I use error message or warning message for optional field validations?

I have two types of validation pop-ups (toasts). One is used to display error messages in red and another one is for warning messages in yellow. I have an (optional) image upload field in my form ...
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2answers
71 views

How to incorporate error messages in a form?

If I am designing a form, how do I incorporate error messages during live inline validation? Should I leave enough white space between input fields from the beginning to accommodate such error ...
1
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2answers
2k views

Material Design - How to display an error on a larger screen

A bit similar to this question Material Design - How to display a log in error Though it doesn't address how to do this on a larger screen (i.e. desktop browser) since snackbar at the bottom as an ...
0
votes
1answer
325 views

Can we make a tooltip as error message?

I have a form wich contains some fields,when the user leaves one of these fields empty,I change the border color to red and I attached a red tooltip to explain the error ,is it possible to make ...
0
votes
0answers
24 views

How to handle an alert message while SDK is initiating?

I’m trying to figure out what would be the best practice UX approach to handle an alert message correctly in the following scenarios. The below scenarios are supposed to occur only when the app ...
2
votes
1answer
92 views

When is the best time to validate an Input Field in a form? [duplicate]

I have a form with a few fields in them. I wish to validate all of them before I could submit the details entered. For example, First Name should have atleast 1 character. Email should match the Email-...
0
votes
1answer
207 views

Best solution for alert boxes positioning in SPA's (single page applications)

I'm designing my first single page application which is for users to manage their USB dongle for a desktop application and also to create teams and request tech support. This is the wireframe of the ...
0
votes
1answer
65 views

Webpage behavior for an expired authentication referral link

I'm working on a Single Sign On service. An example use case I'm trying to solve is as follows: User A sends User B a link to www.exampleapp.com/resource/abc. This resource requires authentication ...
2
votes
2answers
111 views

Can multiple error screens (e.g. 401, 404) be grouped into one catch-all page?

Is it best practice to have a screen for every individual error state (e.g. 401, 404, 415, 500, etc), or not? I would argue that users do not care or understand error codes and a simple catch-all ...
0
votes
2answers
102 views

In “Please add more X and Y to continue”, should X and Y be alphabetical order?

Imagine I have an app, which has some limited functions unlocked by coins and bonus points. If the user doesn't have enough of either one, some error messages may appear: Please add more coins to ...
4
votes
4answers
654 views

Can we use Radio/Checkbox for mandatory form fields

I am working on designing a website which has admin side fuctionalities involving large number of forms related to creation of sevaral entities within the application along with normal user login. The ...
10
votes
4answers
968 views

Should I make space for error messages in forms?

I'm designing an mobile app for both iOS and Android, which includes a form. The form has several required input fields that the user needs to complete before continuing. If the user clicks Continue ...
0
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3answers
135 views

Is it good practice to show notification on error?

Is it good practice to show this type of notification on general errors? It looks like material design is suggesting for mobile, but how about web? Example: User tries to login, but login fails ...
1
vote
5answers
377 views

Why do websites still display 404 pages instead of just another error page? [duplicate]

I was asked to design a 404 page but do we actually need to say 404? Even though most people understand what 404 means, do we need to explicitly tell users its a 404? Why cant it just be an error ...
1
vote
4answers
309 views

Error/ success messages: File not downloaded or File was not downloaded. The download was stopped or interrupted by another file download

Error/ success messages in web apps. Material design writing style, recommends to be simple and direct. Here's an example they give: The advice is easy to follow in one-sentence messages. But what ...
1
vote
1answer
101 views

inline form validation when user tabs out of an empty field

My question is similar to Should inline validation check empty fields if user only tab the field but do nothing and skip to next field?, but a bit different. Let's say I have a form containing a few ...
2
votes
3answers
128 views

How to handle situation when a site fails to retrieve only part of a webpage?

Say that there's a search filter where the page pulls a set of metadata from the server in order to display the individual items within each filter category. However, in some situations where a ...
1
vote
1answer
82 views

Should I use the word successfully in pop-up messages?

The workflow: User clicks on a button that triggers some action. On top of the screen appears a small pop-up that informs about the result of an action (successful or not). For example: New files ...
2
votes
3answers
90 views

What language to use for error-pages on other-language site

A website I maintain has two possible languages, namely Dutch (the default), or English (if the url starts with <site>/en/<page>). We've only recently implemented full-site ...
1
vote
2answers
66 views

How can I tailor my error message when there is packet loss?

I am building a mobile app. Internet connection is often an issue. If the user's phone does not have an Internet connection I just display a message saying 'No Internet Connection'. I have a ...
2
votes
2answers
156 views

How do we tell a user that when they logged in we noticed their password was insecure?

I'm not entirely certain if this belongs on Information Security or here, so if it needs moved I'll delete it and repost. An application I'm developing has a "feature" that alerts a user when a ...
1
vote
1answer
163 views

How to tell a user about an error after clicking a button?

I'm sending an AJAX request to refresh the blog page with posts that apply to certain a category. How do I tell a user that his request failed? Should I tell him exactly why it failed(error, internet ...
2
votes
7answers
309 views

Specific messages for wrong password or wrong mail - which is the correct practice?

I built two different error messages in login flow. One for when users err the mail and another when users err password. The developer whom I'm working with suggests to let just one message to avoid ...
5
votes
3answers
840 views

How to manage usability with multiple http error messages?

I am writing an Angular 1.5.3 app. On my main 'home' page controller I call 2 different endpoints with $http. The two endpoints are not related to each other and have separate data etc. One problem I ...
1
vote
1answer
101 views

Correct method for slider error handling

I'm using a material design editable numerical value (percentage) with optional horizontal slider. What is the best way to show a user that picking a certain value either using the slider or field ...
1
vote
1answer
65 views

Error messaging: Content of file must be binary

In an enterprise application's bit editor function, we want our users to be able to import configuration files. The files are supposed to only contain binary content - "0" and "1"s - but I initially ...
1
vote
2answers
525 views

What's the best way to alert someone to an error on their form?

When someone submits a form on a Website or mobile app that has an error, what's the best place to show them the error? Should it be by the submit button or by the errant field? If it's by the errant ...
0
votes
1answer
452 views

What would be a user friendly message when the user has a slow internet connection?

We provide some big data slides for free for our users, but when their internet connection is slow we have to put a message there because due to the large amount of data it takes a while to load.
2
votes
1answer
79 views

To report an error with expected functionality…or to not?

We have a form with a 'Show Map' button. This 'Show Map' button is displayed based on an action from the user and a subsequent response from a call to a web service. If the user selects a particular ...
0
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2answers
84 views

What is the value of providing context-specific icons over a generic icon in a dialog?

Background: Need to design icons for Dialogs in a medical enterprise application. These icons(non-actionable) will be used in Dialogs like Error, Warning, Alarm etc. Question: What is the value of ...
9
votes
1answer
4k views

Material Design - How to display a log in error

Problem I am trying to create a log in page that follows the material design guidelines, but I don't know how to handle when the user inputs the wrong email or password. In the material design ...
0
votes
2answers
5k views

A clear error message for wrong password format

In my sign up form for a website, I display a message belows the password field form.: <em class="help-block">A minimum 8 characters password contains a combination of <strong>uppercase ...
3
votes
4answers
122 views

How should I handle errors due to not being logged in?

I have a website that allows to check in/out items. When a user clicks "Check Out" without being logged in, they are redirected to a page that explains that they were not logged in. Is there a better ...
5
votes
7answers
642 views

How to tell users that s/he might be adding a duplicate record

I have a form where users can add new contact records. Multiple users all use the same form, so it's quite possible that user ABC might try to add the same contact record that user DEF has already ...
16
votes
3answers
2k views

Warning message on a successful action

In the web application that we are building, there is a process where the user uploads a file. This file will be uploaded even if there are warnings because the warnings are solved by the application ...
3
votes
2answers
324 views

Appropriate error message for blacklisted password!

To provide the context, we have updated our password policies to disallow commonly used passwords like “Password1”, “Welcome123”, football teams, first names and easy to type keyboard sequences etc. ...
0
votes
0answers
65 views

Contact Support flow for general error when submitting a form

I am working on a saas b2b web-application. I want to add for our core flows the options to contact support within the app when submitting the form has failed due to some system fault. Contacting ...
3
votes
4answers
270 views

How many different error messages should you have?

One thing I'm constantly thinking about for my mobile app is what to show users when something goes wrong. I try to avoid generic error messages like "Something went wrong. Please try again" but do I ...
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vote
3answers
130 views

What should a field, that has minimum letters required, say?

I have a comment form, in which I want to avoid spam by requiring at least 15 characters. So far my users have been confused and assumed that it meant you could only write 15 characters maximum. The ...