Questions tagged [error-message]

information displayed when an unexpected condition occurs, usually on a computer or other device

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Articles and verbs in error codes. What and when to use?

Before we get to the question, I'm a beginner at UX writing and English is not my native language, so I apologize in advance for the wording. I need to write texts for error codes, for example:  No ...
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Handling when app cannot connect to server via websockets?

I have a browser based video editing tool and one of the main issues I face is using websockets to stream information to the app in realtime. Some examples of why websockets are useful. Automatic ...
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3 answers
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How to indicate a group of required fields and single required fields in the same flow?

I would like to hear your opinion on the matter. We do have a set-up wizard like that. Let's say in step one we do have dropdowns with values from 0 to 10 and 0 being the default value. The user can ...
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3 answers
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Reviewing the UI design to see if there is anything forgotten

I wonder if there is a some kind of guideline and/or a detailed analysis of an application to be sure everything works fine and help me to see what I have forgotten to design? The guideline/analysis I ...
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2 votes
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How to discourage screen capture and encourage users to copy a message instead?

When encountering an error message, some of our end-users have a tendency to take a screenshot, crop it and copy-paste it in a word document or a pdf, and then they mail us that PDF... This is ...
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2 votes
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How to handle different recaptcha errors on the frontend?

I am using recaptcha v2 invisible on my Nuxt SSR website with the help of this module I added it to my login, signup, forgot password and reset password pages 3 Recaptcha Error Conditions There are ...
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4 answers
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Validate an email while this in the input field - when do you start?

I just signed up for a new online service, and when I typed my email address, from the moment I started typing until I had typed the second letter after of the TLD, next to the input field there was ...
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2 answers
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Is it OK for a form element to shift when a related error message appears? [duplicate]

When designing a form, should I design with enough space between the elements for potential errors? So that when displaying error messages, the form elements below the error message do not shift, ...
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What is the best way to orient or show the user off-screen required fields that need to be filled out?

What is the most effective way to direct the user to unfilled "required" form fields that are off screen after pressing submit or save on a form? I've seen methods that I'll list below, ...
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Is it better to inform of all errors that don't allow to continue at once or do it one per one? [duplicate]

For example, right now, to be able to continue when pressing a button the following things should happen: An input text box should not be empty. Internet connection should be active. Date should be ...
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Best practice on Web Chat “not working right now” messaging

We are currently integrating a web chat functionality on a utilities website, where customers can query their bill, or changing plans etc. with their cellular bills. The web chat will sit top right on ...
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Placement of warning within a trade flow

We need to warn customers who are about to trade a stock that it is currently suspended (https://www.nasdaq.com/glossary/s/suspended-trading). What's the best place and way to notify the customers ...
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Compact text indication of lost radio connection

I am working on a UI for a robotics application that uses radio communication. There is a text field for each robot that normally displays battery voltage in the format 3.72 V. Sometimes the radio ...
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3 answers
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How to display better text message if someone's enter wrong E-mail id?

How can we display a better text message when a user enter wrong mail id on any mobile application he/she is using ? Would - "Ugh, You entered an incorrect mail, please check again and fill the ...
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1 vote
5 answers
174 views

Position of alert message in confirmation page

I have a page that displays a transaction summary where the user can perform a final check before clicking the confirmation button. I am not sure on where to place this alert message: "Please ...
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2 answers
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What are some creative ways to 'document' UI error messages that are manageable and maintainable for developer handover?

Background I am a designer working for a large organisation that has thousands of system error codes that are associated with system default error messages. Sometimes these system default error ...
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2 votes
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1k views

How to tell the user email already exists and if that email address belongs to you then reset the password

I need to show a message to the user if the user tries to create an account and that email address already is taken and if that email address belongs to the user then reset the password for the ...
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Is the result of canceling a payment in checkout a success or error?

There is a discussion right now in the Magento community about whether canceling a PayPal checkout modal should be communicated to the user as a success or failure. This same question could also apply ...
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2 answers
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How to handle delivery time slots that expire before purchase is complete?

I have an e-commerce web app where you can choose among multiple time slots for your delivery. There are some rules that depend on when the purchase is completed. For instance, if I purchase something ...
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2 votes
2 answers
175 views

Error notice vs upgrade banner

We have two distinct styles for the following: An error message (which is a red/black banner at the top of the page) An upgrade message (which is a light-colored banner prompting the user to upgrade ...
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4 votes
2 answers
651 views

UX improvements for tabs with access control

Let's say a tab menu like the example below was used. https://www.w3schools.com/howto/howto_js_tab_header.asp Each tab has access control. Some users can see all the tabs, some users can only see ...
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3 votes
2 answers
177 views

What should an error state for a number value be?

Let's say that there are different numbers presented to the user - money values ($1.50), percentage values (+25.53%), development values (+$3.50), etc. In case there is an error in retrieving one of ...
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good place to add recommendation section

We are designing an insight section where user can see all the critical status products or campaigns. we are providing a "recommended section" at bottom of the vertical scroll page. i have a ...
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9 votes
2 answers
914 views

Empty state design for serious brands

I'm designing some empty state screens for an airline/train travel app. I've looked at quite a few examples and what I noticed in most cases is some humour in the copy or some kind of characters are ...
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5 votes
2 answers
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Do users need to know if it's a user error or a system error?

Is there a reason users would want to know if the error is a user error or a system error? How would this help them, as long as they know what to do in each instance (this would be an explanation of ...
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2 votes
1 answer
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What suitable sentence to explain the item cant be deleted?

I want to tell the user that this item cannot be deleted because this is the only item left in the list.
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2 votes
1 answer
67 views

Useful label for message box cancel/close button

i'm reworking a message box that pops up when there was a specific error. In the title and description it tells the user what went wrong. In the improved version i will include 2 buttons (in the ...
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1 vote
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When to validate if the set of items selected totally valid for the operation?

Case: enterprise web-client solution for sales orders, the User needs to select lots of items to perform one operation in bulk and not all the items are applicable for this operation (due to hidden ...
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1 answer
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How might we help customers get back on track from a connection timeout message

I'm designing 'sad path' scenarios for checkout and I'm trying to design for helping customers when a connection timeout occurs when the checkout hangs trying to connect to our 3rd party credit card ...
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1 answer
90 views

Error on initial push notification subscription

Does it make sense to inform the user with an error message when initial registration to push notifications fails?
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3 answers
160 views

Display form errors on small screen. Scroll to error vs errors by submit button

I'm working on improving error visibility on our form. We display errors next to the field and highlight the tab containing errors. Which works well on desktops above a certain resolution. But on ...
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1 vote
3 answers
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Is it better to replace a button with error text or show error on click?

Context: mobile banking app I need to design a state for when the user is no longer able to transfer money because they have payments overdue on their account. Is it better to: Keep the button "...
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1 vote
1 answer
220 views

Is bad for UX replace all content and display the error when an error occurs?

I'm creating a web form and I'd like to know if is bad for UX if, when a submit error occurs, I replace all content (the form inputs) by the error message. The error isn't an error which could be ...
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1 answer
116 views

How do you communicate to a user that their money will not be available because of a technical limitation?

We have a feature that allows a user to add a button where they can accept online payments. The payments are processed via Stripe. It's pretty straightforward - user creates a payment button, user ...
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9 votes
9 answers
669 views

Why use graphical illustrations on error pages?

These days you see it more and more. You click a dead link on a website and before you know it you're looking at a beautifully illustrated page with the code 404 written somewhere. Here are such ...
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6 votes
4 answers
2k views

Desktop app status bar: Notification vs error message

I'm working on a particular feature that requires messages to be shown in the context menu when user clicks on it. Option 1 Display different icons for different events (Upgrades and errors for ...
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3 votes
2 answers
344 views

What is the best way to design a 'debt' screen

So I've been searching for this, but I think Google thinks I want to know about 'UX debt'. The thing is, I've been assigned to design a new screen for when our customer hasn't paid for the service. ...
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7 votes
3 answers
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When should the error state on an input field disappear?

I've seen two types of behaviour circulating; one where the error state disappears as soon as you start typing a new input (so when the input field is in focus), and one where it stays until the input ...
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2 answers
2k views

Best way to show error in a Date of Birth field

I have an input for Date of Birth, but I not quite sure what error I must show if the user enters a future date. I already test it out with Invalid date of birth but it's confusing.
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How to inform user that change will take time to reflect?

A form edit page works on the following logic: If number of changes made during edit > original inputs, it can take up to 30 days for the changes to be reflected on the UI. If the number of ...
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1 vote
1 answer
84 views

User dialog - How to state clearly username isn't found, and unable to connect to server?

An app I'm working on has an "offline mode" - as it is frequently used in environments where mobile data is unavailable. When they're connected to the internet and login to an account, that account ...
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9 votes
3 answers
7k views

User friendly error message for invisible reCAPTCHA

Lately we've been using invisible reCAPTCHA, and more recently reCAPTCHA v3. Both are hidden and don't require the user to enter a code or tick a box to confirm they are human. So when there is an ...
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1 answer
176 views

Handling error messages on mobile when there are many fields

I am designing a signup form that has the following fields in it: Username Email Password Confirm Password Where did you hear about us? I have to show validation errors in these fields. There are ...
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3 votes
5 answers
2k views

Alert placement on user interface - debate (need opinions) [closed]

I'd like to have opinions to see things differently or to confirm that my view is better :) Situation: We are developing a complicated information system (legal stuff) - lots of information, lots of ...
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1 vote
2 answers
74 views

Keeping alert messages the same on desktop & native app

For a given alert/error message, a version that specified why it was happening and how it can be resolved tested the best on desktop. The current message is 173 characters long (including spaces). But ...
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4 votes
2 answers
176 views

Is it best practice to show errors that are potentially duplicate by implicit meaning, or just one error?

When validating form fields (such as a number field) - what is considered best practice when it comes to validations that potentially encapsulate another validation? Example: An Age field on a form. ...
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1 vote
3 answers
263 views

How should I format inline errors when there is input description

How should I do this? Should the error replace the input description, should it go under? Please give your opinions and reasoning. I would still like users to see the description, but I feel like ...
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1 answer
75 views

How to display minimum required tags information

I develop a form where I need to add multiple items for one field (multi select) and the submit button is disabled as long as all fields are not valid. This field needs to have 1 minimum tag to ...
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1 answer
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Handle bad request for a form

I have a form that needs to be compiled. The form before to load it gets some data from some service, if one of these services fail the data of the form will not load, because it will be an incomplete ...
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  • 103
2 votes
1 answer
282 views

Less vs. Fewer for validation message?

Should an inputs validation message read as A or B for each of the following? A Nick Name must be 10 characters or less. B Nick Name must be 10 characters or fewer. A Number must be 10 digits or ...
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