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Questions tagged [error-message]

information displayed when an unexpected condition occurs, usually on a computer or other device

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Is there an alternative to showing multiple error snack bars?

I'm working on the UI/UX design of a complex cloud-bases platform (enterprise type), and there's a case in which we must show to the user that there are several errors that he needs to fix before ...
Paula's user avatar
  • 87
2 votes
1 answer
88 views

Error message on blue background form?

I am trying to make an error message that is visible and matches the styling of a blue form, image attached. I am having difficulty since the red doesn't stand out against the blue background. Any ...
Laura's user avatar
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1 answer
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Form validation question where if you click in a required field but leave it without typing it displays an error

This is a form on a webpage with about 8 text fields. I am curious has anyone seen this pattern which I am thinking of using. The submit button on the form is disabled. If the user clicks in a ...
Keano's user avatar
  • 71
2 votes
2 answers
602 views

Error message about recaptcha failure, should it be more generic or specific?

I have a login form currently that may get recaptcha errors for various reasons Here are some error codes that are possible What do I tell the user when I run into one of these errors?
PirateApp's user avatar
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1 vote
1 answer
95 views

Best way to show error message for image upload in rich text editor?

Any good examples of sites/apps that solve this in an elegant way? I would like to show the error message in close proximity of the image upload button. Note: not the attachment link/button, but the ...
Mumas's user avatar
  • 421
2 votes
2 answers
60 views

How to handle list loading + errors on mobile

I have a list of addresses on a mobile app. What is the best way to handle pagination and loading errors? example: The list is paginated by default. 5 items are shown, with a "Load more" ...
JMC's user avatar
  • 21
1 vote
2 answers
63 views

What should be written in an Error email, if the details of the error is empty?

We are about to design an email template for an IPAAS company that handle data integration. We have defined the template and its content through various iterations and feedback. We came up with a ...
swagstruck's user avatar
1 vote
1 answer
185 views

Best way to show an error when your list fails to load data from the backend?

I have a master detail view that looks like this when data loads successfully from the backend If you click on any item, it will show details on the right side (empty currently) What do I do if there ...
PirateApp's user avatar
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2 votes
1 answer
85 views

Duplicate email addresses in Address Book

I am working on an "on the fly" create new contact form for when a user is creating an order, but wants to create a new contact while on the order form page. The issue here is if a user ...
Maria Boutzoukas's user avatar
3 votes
0 answers
73 views

Status label with more info - how best to show the "more info" part?

I have this one error status in a table. The "Learn more" is underlined, and that's how user knows to click on it, to learn how to troubleshoot the problem. When they click on "Learn ...
Rosebud's user avatar
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1 vote
2 answers
516 views

Should I use error toast to show error codes?

I'm trying to understand if it's a good practice to use error toast to show the error code/number (like error -XXX) besides the error message. Something like this: There was a problem fetching the ...
Marta's user avatar
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1 vote
5 answers
101 views

Is it good UX to provide an example of the correct input if the user entered a wrong amount?

if the user entered an amount less that the money he has in his wallet,can I say you don't have enough money try x$ or it's a bad user experience?
Yosra Mostafa's user avatar
1 vote
1 answer
32 views

Limit selectable file-types or show error messages?

some users try to upload img/heic although only jpg, png or pdf are allowed. in the best case our backend should also support img/heic. However, our backend system will not support img/heic for a long ...
handyaner's user avatar
0 votes
1 answer
29 views

How to show elements in a table row that are not combinable ? ( Pls see description)

I am having issue with a current project. We have a table which shows "offers" and also these offers would be applicable to mobile numbers labelled as : Number 1, Number 2 etc as you shown ...
Diego's user avatar
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3 answers
128 views

Success/Failure messages on top or bottom of the screen?

When users upload a new profile picture for example, where should I put the "Picutre successfully updated" message? TikTok does it on top, while Telegram does it on the bottom of the screen. ...
AudiF17's user avatar
2 votes
1 answer
290 views

How to show a path to solve a problem in an error toast/message

When dealing with error messages, we constantly want to empower the user to resolve their issues on their own. However, sometimes we have to show a complex path that leads to a menu item, tab, field, ...
Júnior Beluzzo's user avatar
0 votes
2 answers
239 views

Any ideas for a half success, half error modal?

I am working on a forecasting tool where a user enters their current week's data and our tool outputs a forecast for the following week's data. The user can have various sets of data. When our tool ...
Michelle Walstra's user avatar
2 votes
2 answers
110 views

Categorising alert messages

I'm currently working on digitalizing a dispute form, and throughout filling out this form, the user is most likely going to run into alert messages of some sort. While designing, we realized some of ...
mxds's user avatar
  • 31
1 vote
0 answers
115 views

User guidance via error messages displayed in the scenarios in which user provides the same Email Address [closed]

There is a functionality in the system for inviting users in bulk. For inviting users, the admin has to provide the email addresses of the users. Case 1: If an existing email address is entered, the ...
Boring Cookie's user avatar
2 votes
4 answers
690 views

Alternatives to "Unknown error"

What would you suggest as a better alternative from a UX perspective to "Unknown error" when the error is not found in the error registry?
Victoria R.'s user avatar
17 votes
4 answers
4k views

Should we auto-select a new default payment method when the current default expired?

I'm currently working on error message handling for payment failures. A couple of the reasons why a payment may fail is because a card is returned as expired or unauthorised. If a customers’ default ...
ruffgaws's user avatar
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0 votes
1 answer
53 views

How to handle users without permission to access an app

Background: I work in Fintech. There are customers whose loans can become "written off" (due to high overdue balance etc.)Some of these customers use the customer app to access cool features....
Deanna's user avatar
  • 3
2 votes
2 answers
2k views

When should you use a snackbar element as opposed to put it on top of a form?

There's three ways of displaying error; inline (field), top of form (form), and as a snackbar When should you use a snackbar element to show an error as opposed to put it on top of a form modal or ...
Sayaman's user avatar
  • 157
1 vote
2 answers
663 views

What UI component should I use to display API error or backend error?

What UI component should I use to display API error or backend error? Any best practice and what kind of UI element can I use to display it. I don't want to display it inside a form, but a sort of ...
Sayaman's user avatar
  • 157
1 vote
2 answers
1k views

Accessible phone number input

QA flagged an issue for phone number inputs, and I would like a second opinion on their interpretation of WCAG requirements, because I believe they are raising a false negative. Below are the ...
jansensan's user avatar
  • 121
0 votes
2 answers
448 views

How do you show multiple error messages specific per row of an XML import?

Currently, I'm working on an import function to migrate users from one system to our system. I've checked the post input, and there is a possibility that there can be 39 error messages per person. In ...
YengarIV's user avatar
0 votes
1 answer
739 views

How to write an accessible error message for a required radio button group form element?

I have a radio button group as follows: "Do you have any pets?" Radio options: "yes" or "no" If an option is not selected, and the user submits the form, then an error ...
Ralph David Abernathy's user avatar
2 votes
2 answers
156 views

Best UX for blocking users from using a form twice

I'm designing an application experience and looking for the best UX practices. Here's the scenario: User submits the form and gets their results immediately on the next screen + emailed to them. ...
Zdesign's user avatar
  • 21
0 votes
4 answers
1k views

How to show error message around HTML input on blur without jarring the layout?

I have this so far, not really that styled but the basic layout. Notice how the layout jars when there is an error message (and the error message might be longer than one line). I even tried forcing ...
Lance's user avatar
  • 451
0 votes
2 answers
57 views

Hiding vs showing an error

I have a form that allows internal users to select from a list of subscribers to send emails to. Each subscriber has their own set of preferences as to which emails they want to be subscribed to. For ...
M Bo's user avatar
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0 votes
3 answers
2k views

Error message on toast or in the page?

When the user click on the search button, he got 500 from the server (xhr error). Should I display a popup toast say "error.." or put the message in the page instead of the results area?
Jon Sud's user avatar
  • 111
0 votes
1 answer
80 views

Articles and verbs in error codes. What and when to use?

Before we get to the question, I'm a beginner at UX writing and English is not my native language, so I apologize in advance for the wording. I need to write texts for error codes, for example:  No ...
Val's user avatar
  • 1
1 vote
0 answers
49 views

Handling when app cannot connect to server via websockets? [closed]

I have a browser based video editing tool and one of the main issues I face is using websockets to stream information to the app in realtime. Some examples of why websockets are useful. Automatic ...
Michael Joseph Aubry's user avatar
2 votes
6 answers
274 views

How to indicate a group of required fields and single required fields in the same flow?

I would like to hear your opinion on the matter. We do have a set-up wizard like that. Let's say in step one we do have dropdowns with values from 0 to 10 and 0 being the default value. The user can ...
Nikola Velev's user avatar
-1 votes
3 answers
138 views

Reviewing the UI design to see if there is anything forgotten

I wonder if there is a some kind of guideline and/or a detailed analysis of an application to be sure everything works fine and help me to see what I have forgotten to design? The guideline/analysis I ...
Dilara Yılmaz's user avatar
2 votes
1 answer
154 views

How to discourage screen capture and encourage users to copy a message instead?

When encountering an error message, some of our end-users have a tendency to take a screenshot, crop it and copy-paste it in a word document or a pdf, and then they mail us that PDF... This is ...
Eric Grange's user avatar
2 votes
1 answer
2k views

How to handle different recaptcha errors on the frontend?

I am using recaptcha v2 invisible on my Nuxt SSR website with the help of this module I added it to my login, signup, forgot password and reset password pages 3 Recaptcha Error Conditions There are ...
PirateApp's user avatar
  • 995
2 votes
4 answers
905 views

Validate an email while this in the input field - when do you start?

I just signed up for a new online service, and when I typed my email address, from the moment I started typing until I had typed the second letter after of the TLD, next to the input field there was ...
gzost's user avatar
  • 133
2 votes
2 answers
2k views

Is it OK for a form element to shift when a related error message appears? [duplicate]

When designing a form, should I design with enough space between the elements for potential errors? So that when displaying error messages, the form elements below the error message do not shift, ...
Laubr's user avatar
  • 25
7 votes
2 answers
365 views

What is the best way to orient or show the user off-screen required fields that need to be filled out?

What is the most effective way to direct the user to unfilled "required" form fields that are off screen after pressing submit or save on a form? I've seen methods that I'll list below, ...
Kenz's user avatar
  • 103
0 votes
1 answer
115 views

Is it better to inform of all errors that don't allow to continue at once or do it one per one? [duplicate]

For example, right now, to be able to continue when pressing a button the following things should happen: An input text box should not be empty. Internet connection should be active. Date should be ...
user2638180's user avatar
-1 votes
1 answer
71 views

Best practice on Web Chat “not working right now” messaging

We are currently integrating a web chat functionality on a utilities website, where customers can query their bill, or changing plans etc. with their cellular bills. The web chat will sit top right on ...
Mushfiq's user avatar
0 votes
2 answers
54 views

Placement of warning within a trade flow

We need to warn customers who are about to trade a stock that it is currently suspended (https://www.nasdaq.com/glossary/s/suspended-trading). What's the best place and way to notify the customers ...
Oaklee's user avatar
  • 1
0 votes
4 answers
75 views

Compact text indication of lost radio connection

I am working on a UI for a robotics application that uses radio communication. There is a text field for each robot that normally displays battery voltage in the format 3.72 V. Sometimes the radio ...
japreiss's user avatar
  • 101
0 votes
3 answers
399 views

How to display better text message if someone's enter wrong E-mail id?

How can we display a better text message when a user enter wrong mail id on any mobile application he/she is using ? Would - "Ugh, You entered an incorrect mail, please check again and fill the ...
Shubham Singla's user avatar
2 votes
5 answers
389 views

Position of alert message in confirmation page

I have a page that displays a transaction summary where the user can perform a final check before clicking the confirmation button. I am not sure on where to place this alert message: "Please ...
intnnn's user avatar
  • 653
8 votes
2 answers
1k views

What are some creative ways to 'document' UI error messages that are manageable and maintainable for developer handover?

Background I am a designer working for a large organisation that has thousands of system error codes that are associated with system default error messages. Sometimes these system default error ...
Andrew C. Duarte's user avatar
2 votes
2 answers
6k views

How to tell the user email already exists and if that email address belongs to you then reset the password

I need to show a message to the user if the user tries to create an account and that email address already is taken and if that email address belongs to the user then reset the password for the ...
U.A's user avatar
  • 121
1 vote
2 answers
265 views

Is the result of canceling a payment in checkout a success or error?

There is a discussion right now in the Magento community about whether canceling a PayPal checkout modal should be communicated to the user as a success or failure. This same question could also apply ...
Scott Buchanan's user avatar
2 votes
2 answers
490 views

How to handle delivery time slots that expire before purchase is complete?

I have an e-commerce web app where you can choose among multiple time slots for your delivery. There are some rules that depend on when the purchase is completed. For instance, if I purchase something ...
Sam's user avatar
  • 121

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