Questions tagged [error-message]

information displayed when an unexpected condition occurs, usually on a computer or other device

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4 votes
2 answers
31k views

A clear error message for wrong password format

In my sign up form for a website, I display a message belows the password field form.: <em class="help-block">A minimum 8 characters password contains a combination of <strong>uppercase ...
3 votes
4 answers
247 views

How should I handle errors due to not being logged in?

I have a website that allows to check in/out items. When a user clicks "Check Out" without being logged in, they are redirected to a page that explains that they were not logged in. Is there a better ...
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5 votes
7 answers
8k views

How to tell users that s/he might be adding a duplicate record

I have a form where users can add new contact records. Multiple users all use the same form, so it's quite possible that user ABC might try to add the same contact record that user DEF has already ...
17 votes
3 answers
4k views

Warning message on a successful action

In the web application that we are building, there is a process where the user uploads a file. This file will be uploaded even if there are warnings because the warnings are solved by the application ...
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2 votes
2 answers
1k views

Appropriate error message for blacklisted password!

To provide the context, we have updated our password policies to disallow commonly used passwords like “Password1”, “Welcome123”, football teams, first names and easy to type keyboard sequences etc. ...
  • 121
2 votes
4 answers
597 views

How many different error messages should you have?

One thing I'm constantly thinking about for my mobile app is what to show users when something goes wrong. I try to avoid generic error messages like "Something went wrong. Please try again" but do I ...
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1 vote
3 answers
240 views

What should a field, that has minimum letters required, say?

I have a comment form, in which I want to avoid spam by requiring at least 15 characters. So far my users have been confused and assumed that it meant you could only write 15 characters maximum. The ...
1 vote
2 answers
64 views

What could be better message to any user in facebook? [closed]

I tried to create a facebook account for my baby (2 years old). Facebook request to enter real birthday It is her real birthday I don't know also don't care what is minimum age bar set by facebook ...
  • 130
21 votes
10 answers
2k views

Necessity of writing the number "404" on a 404 page?

I've been working on a 404 page recently and have been confronted with the issue of whether we need to explicitly write the numbers '404' on the 404 page. My team's opinion on this issue is split. I ...
  • 341
3 votes
4 answers
511 views

How to design a failure heavy user experience

I am currently designing a product in which failure is the norm rather than the exception. At a high level many different people will be submitting multiple applications to us. We only have the ...
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2 votes
4 answers
1k views

Error message when doing multiple actions

I have an app where the user can choose to do multiple actions all at once. This is done by first choosing the actions, putting them in an "outbox" (like a cart in an online shop) and then executing ...
2 votes
2 answers
592 views

The universal empty state message

There is a file manager in my application, which can contain documents, images, audio files etc. What would be the best empty state message for empty folders, empty search results etc?
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8 votes
3 answers
376 views

Which principle is violated if only one error message is shown at a time?

Our application is showing one error message at a time only, instead of listing all errors at once. The user spends much time clicking the OK button, fixing one item and then repeat. Highlighting all ...
2 votes
3 answers
209 views

Visual feedback for restricting drag and drop in a list

I have a table with a list of items. Users are able to drag and drop each item up and down to reorder the items. I want to set some control in place. For example, in the table below, I want to ...
  • 121
0 votes
2 answers
91 views

"Server unreachable" equivalent for Number fields

Context : Mobile application that syncs to a server to get some numbers. What is the equivalent of an error message saying that the the server didn't respond (no internet), applying to a number field ?...
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3 votes
1 answer
135 views

What are the best practices for saving? Incompatible errors vs user-input error?

I've been trying to set a standard for my team. Right now, I have it as when there is a system error there would be a toast And when there is a user error, the field becomes red and there is an error ...
1 vote
1 answer
197 views

Quitting on the first try

Have you ever encountered an error message that says, "an error occurred, please try again" or something along those lines? How many times has it worked after you tried it again? Should websites ...
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1 vote
2 answers
175 views

Form Errors - Correct Label/Icon Placement

I'm creating a UI kit and I want to create design standards which are user-friendly. With specific regards to form validation, I've researched Wroblewski who says that errors should have top placement,...
1 vote
2 answers
206 views

Which is better - recovery "error" message or undo user input?

I'm working on an application that allows users to drill down into the data in order to get visual chart representations. There is the assumption that there will be cases where users are exploring ...
1 vote
1 answer
1k views

Error message- display in a Modal vs display in the form

Generally, in a forms, when some field is invalid, the error message shows next to the field. However I am not sure where/how to display errors that are not directly related to the fields. We have a ...
  • 183
0 votes
1 answer
330 views

Delete all action in a table

I have a table with certain records as shown below : If I select all the records and delete them via delete button,what approach is best for the after scenario's : Retain the table headers and ...
2 votes
2 answers
531 views

How and when to notify user of AJAX call error/exception

I'm working on a website in ASP.NET that loads the page, before doing an ajax call through javascript to get the actual data from the database (and show it inside a table most of the time). However, ...
3 votes
2 answers
3k views

How should one phrase an error message telling a user that only ASCII characters are allowed?

I found in my application a particularly bad validation error message, Password must be at least 8 characters long and are all ASCII characters Ignoring the ambiguous grammar, this is meaningless ...
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4 votes
2 answers
2k views

What file size is considered large over mobile network?

What file size is considered "large" when downloading over a mobile network. For example, if a user comes to check a bunch of PDF's uploaded by an admin, at what time should (s)he be warned about the ...
  • 642
1 vote
1 answer
1k views

Field allignment with error labels

I am looking for possible solutions that could be used to make our forms look better when displaying errors. Our application is using Government of Canada Intranet Theme (WET 4) with bootstrap. The ...
57 votes
9 answers
28k views

What color for error messages for a form with a red background?

I have a big website with some forms. There are four background-colours for the form components. One of them is pink/red. Here the image and the error message: I can't change the form background-...
4 votes
2 answers
142 views

What to display in a modal window when there is no content?

We have a modal window that should always have content when opened via a mouse click on a web page, however, it's possible that since it's delivered dynamically from a database, it may not be ...
user avatar
2 votes
3 answers
162 views

How to show errors when saving multiple things at once?

I have this situation. I have list of data and user can choose one button. After pressing that button dialog is shown to user , with yes and no button. On sucessfull operation element in list ...
15 votes
4 answers
3k views

Handling plurals in notification messages

We are migrating from an old system to a new HTML5 web based system. The earlier system had the error messages like "The message(s) was deleted successfully." "Are you sure you want to delete ...
  • 3,075
1 vote
3 answers
162 views

Feedback for invalid selection of the text

In my application user is allowed to add objects in text (represented as HTML tags) by selecting a part of it. Something like in the rangy.js demo but the object is being added immediately after users ...
  • 165
6 votes
2 answers
1k views

"Already exists" error notification

I have a dialog box telling the user to upload new pictures, but if one picture already exists there is a notification telling the user this information and he have to remove it himself. The problem ...
  • 3,423
13 votes
7 answers
545 views

Should an 'error message' be shown before or after user interaction?

In a web application we have functionality that enables users to reschedule an appointment that they have previously booked, by clicking on a call to action/link on their summary page. However, there ...
  • 6,506
8 votes
2 answers
19k views

What would be a user-friendly error message for HTTP request timeout?

We have a HTTP request timeout implemented in our mobile app, and we display an error popup when the response doesn't come on time (we will put the timeout somewhere between 30 and 60 seconds). I ...
  • 181
3 votes
2 answers
1k views

Displaying multiple validation messages

Let's say my password field has the following validations (not limited to) on my Sign Up form, Password length should be 6-12 characters. Password must contain at least 1 number. Password must ...
  • 2,828
1 vote
5 answers
1k views

Best place to display error message in the page?

Need to place error message. (also info message, success message) on page submission. or any error occurrence on the page. Problem statement - Right now, in the layout if we show the error message on ...
  • 421
1 vote
2 answers
63 views

Positioning and using a prompt / instruction / error line?

I'm working on a complex GUI where new users are common and so there is a line that either gives instructions, prompts you with information after you select a button that causes a reaction, or prompts ...
0 votes
2 answers
93 views

Handing Maximum Limit of Object Creation in Nested Object Form

Assume a scenario where you can multiple projects under each course object. There is a nested object creation form like the one below Given the maximum limit of 5 Projects. Which is a better scenario ...
4 votes
2 answers
1k views

Duration of alert messages/notifications

From my understanding, alert messages/notifications should not just disappear after a certain amount of time for accessibility reasons - some people may require more time to read them so they should ...
  • 1,110
0 votes
2 answers
169 views

Providing feedback on copy / paste functionality

I'm working on a set of applications, one of which is a JS based web app, and the other of which is a desktop standalone application. Due to security issues, browsers won't allow users to copy to ...
1 vote
3 answers
3k views

How to illustrate a "saved, but incomplete" state

Right now I have a form that is broken into multiple sections. Beside the form, there is a sidebar with a list of every section's name. Each section will experience 5 states: unsaved edit(s) ...
  • 1,416
24 votes
3 answers
3k views

When is an exception message too big?

I'm testing a web app that has a cumbersome exception message for attempting to add non-eligible invoices to a payment system, see the image below. The developer sees no issue with this but its ...
  • 241
4 votes
1 answer
1k views

HP's "PC LOAD LETTER" UX fiasco - how did they allow it? how to prevent similar issues in the future? [closed]

I'm sure that users would think: My HP Laserjet says "PC LOAD LETTER" and refuses to print. Is there something wrong with my PC (Personal Computer)? Do I need to LOAD a program? Is this an ...
  • 3,963
4 votes
2 answers
687 views

Are there any rules to differ between Errors, Warnings and Notifications? [duplicate]

I am looking for any rules to give developers how they can differ between Errors, Warnings and Notifications. I haven't found something in literature or the web. Is there a standard that needs to be ...
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2 votes
3 answers
396 views

Messaging After Submitting Form Where no Values Have Changed

What is the best messaging for when a user submits a form to update some fields e.g. such as in a user profile, etc. but no values were changed. In my situation, nothing gets updated in the DB when ...
  • 1,479
11 votes
5 answers
3k views

How do I manage form validation for either/or fields

I have a form in which there the user is required to enter either a postal code OR select a city in order to do a search. If they fail to enter either and submit the form, currently the form ...
0 votes
1 answer
631 views

How to position page-level error message?

User fills out this page and hits Save. The page has multiple errors, some on Tab one, others on Tab two. What's the best way to present a page-level error message explaining that user should ...
11 votes
3 answers
16k views

Reset password, appropriate response if email doesn't exist?

It is common on login forms to see "Email or password is incorrect" when the user types in their account details incorrectly instead of just "password is incorrect". This is, for among other reasons, ...
  • 15.2k
3 votes
2 answers
196 views

App for wearable device: disconnect notification

I'm designing an app for a wearable device which is connected to the phone over bluetooth. The app more or less can't do anything without a device being connected. When launching the app, the first ...
  • 211
2 votes
3 answers
3k views

What are some unique ways to say "no data available"?

What is a good message to put for "No data available"?, Currently I include something as below. Is it good? to be specific the posts are in timeline format. I Include Sad Face on top of the ...
1 vote
1 answer
111 views

How to display two different responses (together on the same screen) to a single request

I'm designing the interface for a software for digital signing (with legal value in Italy). The software has a function to verify if the sign is valid and I could have more than a single response. ...
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