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digital electronic mail sent over the internet.

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1answer
22 views

Images in Email Campaigns

Overview: I am building a UX report on best practices for creating emails for marketing campaigns. One recommendation I am providing is to build your designs without images and then add them after ...
1
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4answers
60 views

Does retyping an email to confirm really mitigate errors?

I've seen a lot of sites ask for email confirmation on the page, mostly by retyping the same email. Does this reduce error rates or just infuriate users and what are the best ways to reduce errors ...
2
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0answers
56 views

Email client: why is the “Send” button always next to the other buttons? [closed]

In the vast majority of email clients I've seen (Outlook, but also Web mails like outlook.com or GMail), the "Send" button is always next to danger zone where the user often clicks. The worst example ...
1
vote
2answers
50 views

Text Messaging / Email Interface

I'm looking to design a single interface for composing & sending a message via text and email. Given email fields/options like subject, bcc, cc are not valid in a text message, I've been leading ...
2
votes
2answers
61 views

Best practice for multi-language mails?

I have to design an email invitation for a customer. The customer offers a service for companies to communicate with their suppliers. So the companies enter the email addresses of their suppliers, and ...
3
votes
2answers
103 views

Usability of having a mailto link open a popover prompting the user to copy the email address to clipboard or open their default mail application

I've been thinking about how to handle mailto links on a website redesign, and I know that having an email address listed can make a user feel more comfortable about contacting rather than just a ...
0
votes
2answers
68 views

autoreply on noreply address

Let's suppose a website that sends (useful) mails from a "noreply address". Nobody read messages from this mailbox because it is just to notify (useful) information. At this time, if someone, sends ...
0
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0answers
46 views

Email template event - Not attending button

We had a discussion here with some colleagues about an e-mail invitation for an offline event. 99% of this is the plan: Email list with firstname, lastname, email Import mailing list into system 'XYZ'...
0
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0answers
24 views

Acknowledgement of something with people in copy?

Saying an application in general has a notion of "message", sent from one user to N other users, with P people in copy. Before accessing the message content, one of the N main recipient must ...
0
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3answers
132 views

What would be the most user-friendly way to request a lost password if remembering it from mail isn't practical?

I'm developing an app in which the user can set a password for it so it has to be entered if the app is desired to be accessed. That password is just for their own use of the application if they wish ...
1
vote
2answers
68 views

Unsubscribe/Email Preferences

There are several approaches I see out there when it comes to email/notification/messaging preferences. My question is what approaches and features are most useful? Specify preference as to the type ...
1
vote
1answer
102 views

Best Way to Validate E-mail (before sending link to complete registration)

I have a web application used by users with “little experience”. The only field that exists on the home page is email. If the user is already registered I request the password, otherwise I send an ...
1
vote
1answer
122 views

What is the proper way to change user email?

I could just put "Email:" field into "Edit profile" form (that is the form to edit current user information) of my site. But this way it is possible that a user both changes the email in a wrong way ...
1
vote
1answer
35 views

Does it make sense to mix button types between state changes in this case?

We are in the process of placing unsubscribe options in our edit users screens and I wanted to make the unsubscribe process instant, rather than require the user to click to save at the bottom of the ...
0
votes
0answers
54 views

user signup: how to help users who forgot username and for that should i allow only unique email in database Ask Question

I am creating a signup form for my project. I want the username to be unique and they can provide a valid email address. I dont feel there is any need to keep unique email for each username. But the ...
0
votes
2answers
63 views

Email Report: how to display thousands of emails in a report?

I want to generate a report after the admin send emails. The report contains Subject Message A list containing the names and emails of all the recipients A flag that tells whether the email is sent ...
0
votes
2answers
60 views

Passing HTML email form data to the server UX

I was looking into passing some information from the email to the server for the survey purpose like some companies are doing this already. However, I wonder if it is a good idea to take user ...
1
vote
1answer
65 views

Throttling Email Requests

I have some questions regarding user experience when it comes to throttling email requests from public pages in my app such as Signup Email Verification and Password Recovery. First of all, I want to ...
1
vote
1answer
168 views

Using mailto: for sharing a page vs a form

It seems the only questions regarding UX and <a href="mailto:email@example.com"> vs forms are about contact forms, but I'm interested in figuring out what the best way to help the user share a ...
2
votes
2answers
759 views

Should HTML email links opening a new tab?

I've gotten the request multiple times to make all html email links open a new tab. The reasoning is usually "If someone opens the email in a browser we want the links to open new tab so we don't take ...
0
votes
1answer
89 views

Horizontal vs. Vertical centric email signatures

When it comes to company signatures you can be forced to use their approved format which I understand. Outside of that, or where you have choice, are there considerations as far as horizontally or ...
3
votes
1answer
81 views

Mass emails: When is it necessary?

Some context for this situation. I am new to an insurance company, working in their IT department I am young, fresh out of college, with 'minimal' experience in a professional workplace. But interned ...
19
votes
4answers
5k views

“Email me at” or “reply to this email”?

The situation: I'm emailing new customers with some general info they need to set up their account. Usually, this information is more than enough. But, there's a possibility that they might have some ...
1
vote
3answers
162 views

What are the best email address with both user experience and less spams for company?

I am freelancer and I read What is the best email username to use for a myname.com domain? just now. I have build emails for many clients after building their websites. I generally create (I ...
0
votes
1answer
77 views

'Username or email' label on the log in page, for people who can only use 'assigned' username?

I've reviewed discussions on username vs email for login form but couldn't find any reference to a similar case. The website I'm working on has large number of existing clients who can only use '...
4
votes
3answers
417 views

Opt-in rate of email sign up form

Recently I have added a banner on the right panel of our articles page, which includes an email text box for the user to input their email address, submit and subscribe. A link will be emailed to the ...
1
vote
1answer
112 views

How should users be directed if they ask for a password reset, but their email is no longer valid?

I manage a website where users can request a password reset via an automated email. What experience should I provide to users who have requested a password reset, but whose registered email address ...
-1
votes
1answer
55 views

Standard privacy terms for collecting email address, first name, surname [closed]

Is there a standard set of terms that could be used to include (for UK website), that would cover me, asking a user for First name, surname, username, email address and an opt in for communications ...
3
votes
1answer
231 views

Email as a service, should I send verification emails on signup?

Is it worth it for an email as a service platform to use verification links? and How negative of an impact have verification emails had on user signups in the past? I have an email as a service ...
4
votes
4answers
3k views

What is the point of email verification?

I have been thinking about whether to implement email verification feature in my app for a while. I want to let users login even if they do not have a verified email. If the real owner of that email ...
1
vote
1answer
94 views

What is an ok rate on unconfirmed emails?

We are running an online platform which requires a signup from the user. After completing the signup flow, the users is prompted to confirm her email. Without confirmation, the users can't use the ...
4
votes
3answers
232 views

What's the reason behind not notifying users that they entered a wrong email when they recover their password?

Sorry, I was not able to formulate the title shorter. Today I stumbled across the password recovery from Dropbox. Here, users have to enter their email address and Dropbox says: If a Dropbox ...
0
votes
2answers
112 views

Better to use multiple email address fields or 1 field for invites?

I am working on an interface that asks the user to add 5 or more email addresses. The invite email that gets sent is the same for all invitees. Is it better to use 1 field for the user to add all the ...
0
votes
0answers
126 views

Best practice to insert email (username) confirmation into an invite only application

I am building a web app only open to invited users. Potential users will receive an email with a unique key or token URL (have not decided) and will be asked to use their email as username during ...
1
vote
5answers
3k views

Best way to handle new user registration when email verification is required

I'm building a new web app that requires email verification. I'm looking to all you UX experts (I'm more of a back end developer) to guide me. So, the user has just signed up. I'm taking them now to ...
6
votes
3answers
199 views

Gmail's Email filter checkbox or radio?

I was just trying to filter the emails I was getting from the particular site and the time when I clicked on filter messages like these and then to Create a filter to this search, it opened some ...
0
votes
1answer
165 views

what if user register email address with email typo?

we have registration process and we really need for user to confirm their email, we are thinking about: asking the email and password to create their password Next screen, we show the user must ...
0
votes
1answer
88 views

Website owner clicks the reply button on email app to reply to email sent from their contact form

First, I understand that my post may be similar to some other posts here. As in the following (possibly duplicate) post: Why do users reply to messages clearly marked as do not reply Reading that ...
4
votes
1answer
158 views

How do you set up username/password for another user without sending user a temporary password in email?

We have a system where an employer will register a user to our system. Employer has the persons name, and email address. The system creates a new account and an email is sent to the new user with a ...
2
votes
1answer
434 views

mailto: link on “Contact” button - good UX?

When I see "Contact" button in the header along with other menu items that lead to some page I expect "Contact" button link to the contact page not to open this dialog: I have to close this dialog ...
4
votes
1answer
200 views

What if a user updates his email with a typo?

I have a website where users login with their email address and password. They also can update their account details like first and last name, location and their email address. In the case they make a ...
2
votes
2answers
118 views

E-mail address or contact form on web page to avoid spambots?

Hello I have a client that is using an email address for contact us. Spam bots have been harvesting their email address off the page. My preference is to use a contact form with a captcha. Is there a ...
2
votes
2answers
111 views

Top bar versus bottom bar for email subscription offer

Sites sometimes use a bar in order to invite readers to subscribe to their mailing list. In my experience, the majority of sites that do this choose a non-sticky top bar (header). However, it seems ...
3
votes
2answers
830 views

Best general company email? [duplicate]

I want to know a user friendly company email such as: support@example.com | Doesn't address sales/business enquiries business@example.com | Too specific billing@example.com | Too specific hello@...
0
votes
2answers
206 views

Ask user in email to complete the profile -> Lower the login barrier

I have a job platform where users can apply with one click to jobs. To bring the user one funnel step further I want them to fill out the industries they are interested in (after that they can ...
1
vote
1answer
56 views

Email design for sharing a website [closed]

I have a website which I'd like to send to a group of people via email. I don't want to write any details about the site into the email but i don't want to send only a link neither. Do you have any ...
3
votes
3answers
409 views

Is a mirror link mandatory in any email?

I have to design emails on mobile first for B2B users. Some professional mailboxes don't support HTML5, and display may be broken. I wonder if the mirror link (e.g. 'If you can't see this email, click ...
4
votes
2answers
88 views

Should users receive a notification when they are being rated poorly?

I'm working on this cleaning services marketplace and we've decided to implement a two sided rating system. Since a few customers are being disrespectful to the cleaners, we are implementing some ...
9
votes
6answers
4k views

What are the most common special characters used in email addresses?

I'm working on an onscreen keyboard for a kiosk-type application where the user can type in their email address using that keyboard. We will have a 'more symbols' type button to toggle the keyboard ...
7
votes
4answers
483 views

What should happen if users fail to verify email address?

We are using email and password to login into an app but for the first-time use, there's an OTP verification. If correct code is typed-in, the user can use the app. A verification link is sent to the ...