Questions tagged [email]

digital electronic mail sent over the internet.

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2answers
45 views

Input mask on email field a good idea?

A colleague of mine is arguing that we should use an input mask for email fields. Personally I don't think it is necessary. For phone numbers I can understand since a phone number can be written in ...
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5answers
93 views

Is Gmail Undo pattern enough for bulk mailing? What are the better alternatives?

We are in the early process of creating a mail client that would send out email campaigns to thousands of users (Mailchimp would be a similar product to compare) There are ideas and opinions, and one ...
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1answer
49 views

Where do you break long contact details that run over one line?

For example an email address for one area of the company is something like "businesssupport@ourcompanyname.com" Though we can do many alternatives (links, forms etc.) so you don't see this long ...
2
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1answer
136 views

Is Mailto function on E-mail address link bad UX?

I have done some basic research on this topic, but didn't came with valid conclusion as resources were not from well known or reputed sources. Hypothesis: (Especially for residential users), people ...
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0answers
30 views

Site / tool to contact multiple study participants with their IDs after pseudonymization

For this multiple-weeks research study with an early access app, a pseudonymization process is used to disconnect the participant's emails from their data with a random ID. I need to contact those ...
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1answer
117 views

Inverting the “activation email” process

It's fairly common for websites to send an activation email to new users, with a link or code for them to use to confirm that they do in fact own the email address they used to sign up. This has ...
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1answer
44 views

e-mail styling with limitations: gotchas to avoid?

I'm designing a simple e-mail for the amazon buyer-seller messaging system and it has quite a few limitations. These are the allowed HTML and CSS tags - I can only do inline-styling as everything ...
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1answer
195 views

Why there is no “Forgot Email”?

I noticed, if you forget your password, you need to click "Forgot Password". But if no other way while that multiple email address inputs still doesn't work. They don't provide us an access to Account ...
2
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3answers
228 views

Is there any reason the discussion is inverted in e-mail threads?

In all e-mail clients I know, when someone is responding to an e-mail, the response is written at the top, above the original e-mail. I don't understand the reason for this choice. It seems that: ...
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2answers
100 views

Should email-address be a fallback for salutation in e-mail, when there is no first name known?

So within the platform, first & last name is optional. When we send out emails with salutation, should we fallback to the e-mail address as a name (when first name = null) or should we just leave ...
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3answers
97 views

Sending confirmation email to survey participant [closed]

When a participant finishes their survey, I would like to send them an email confirmation that they responses to the survey was successfully saved. I'm kind of stuck at the write-up of this ...
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3answers
297 views

Why do 2019-era email clients [(+/-) a few years] often allow you to delete or enter new destination addresses, but not fully edit them?

Suppose that you are writing an email. You mistype someone's address in the "To" field. For example, maybe you write, "john.reed@blah.com." Before sending the email, you remember that that person ...
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2answers
162 views

How to Handle User Email Confirmation After User Becomes a Paying Customer And Doesn't Confirm Email

I'm rebuilding my "confirm email" system when a user signs up or changes their email. Websites like Facebook require an email be confirmed each time it is changed, so I have implemented the same. ...
2
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1answer
54 views

embed vs link HTML content in email

Let's say your company sends its customers quotes via email when a customer requests a quote. In the quote it has some fancy images, logos, and HTML/CSS to help sell the quote to the customer. The ...
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2answers
499 views

Best practices for validating emails in a text area

I want to allow my users to add email recipients in a text area by just writing their addresses manually or copy & paste them from somewhere - email addresses are separated via a comma or new line....
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2answers
66 views

What tests, if any, should I carry out to test email designs prior to going live?

I’m designing a set of emails meant to warn the user to take action before an irreversible change will take place, and, for those users who didn’t take the action in time, to let them know that the ...
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1answer
94 views

Generic “get in touch” icon [closed]

I usually use the phone call icons, or email, sms, and so on. But in my case we found the need for a generic "get in touch" icon, which will lead to either email, or phonecall, or sms, depending on ...
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2answers
155 views

Emailing users to request an updated mailing address

I work for a government organization that sends monthly payments to our users/clients. One of our security practices is to suspend a user's payment if we receive three pieces of returned mail (...
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2answers
81 views

Images in Email Campaigns

Overview: I am building a UX report on best practices for creating emails for marketing campaigns. One recommendation I am providing is to build your designs without images and then add them after ...
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4answers
212 views

Does retyping an email to confirm really mitigate errors?

I've seen a lot of sites ask for email confirmation on the page, mostly by retyping the same email. Does this reduce error rates or just infuriate users and what are the best ways to reduce errors ...
2
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0answers
83 views

Email client: why is the “Send” button always next to the other buttons? [closed]

In the vast majority of email clients I've seen (Outlook, but also Web mails like outlook.com or GMail), the "Send" button is always next to danger zone where the user often clicks. The worst example ...
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2answers
70 views

Text Messaging / Email Interface

I'm looking to design a single interface for composing & sending a message via text and email. Given email fields/options like subject, bcc, cc are not valid in a text message, I've been leading ...
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2answers
1k views

Best practice for multi-language mails?

I have to design an email invitation for a customer. The customer offers a service for companies to communicate with their suppliers. So the companies enter the email addresses of their suppliers, and ...
4
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2answers
169 views

Usability of having a mailto link open a popover prompting the user to copy the email address to clipboard or open their default mail application

I've been thinking about how to handle mailto links on a website redesign, and I know that having an email address listed can make a user feel more comfortable about contacting rather than just a ...
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2answers
528 views

autoreply on noreply address

Let's suppose a website that sends (useful) mails from a "noreply address". Nobody read messages from this mailbox because it is just to notify (useful) information. At this time, if someone, sends ...
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3answers
138 views

What would be the most user-friendly way to request a lost password if remembering it from mail isn't practical?

I'm developing an app in which the user can set a password for it so it has to be entered if the app is desired to be accessed. That password is just for their own use of the application if they wish ...
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2answers
113 views

Unsubscribe/Email Preferences

There are several approaches I see out there when it comes to email/notification/messaging preferences. My question is what approaches and features are most useful? Specify preference as to the type ...
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2answers
223 views

Best Way to Validate E-mail (before sending link to complete registration)

I have a web application used by users with “little experience”. The only field that exists on the home page is email. If the user is already registered I request the password, otherwise I send an ...
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1answer
229 views

What is the proper way to change user email?

I could just put "Email:" field into "Edit profile" form (that is the form to edit current user information) of my site. But this way it is possible that a user both changes the email in a wrong way ...
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1answer
40 views

Does it make sense to mix button types between state changes in this case?

We are in the process of placing unsubscribe options in our edit users screens and I wanted to make the unsubscribe process instant, rather than require the user to click to save at the bottom of the ...
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2answers
71 views

Email Report: how to display thousands of emails in a report?

I want to generate a report after the admin send emails. The report contains Subject Message A list containing the names and emails of all the recipients A flag that tells whether the email is sent ...
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2answers
81 views

Passing HTML email form data to the server UX

I was looking into passing some information from the email to the server for the survey purpose like some companies are doing this already. However, I wonder if it is a good idea to take user ...
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1answer
91 views

Throttling Email Requests

I have some questions regarding user experience when it comes to throttling email requests from public pages in my app such as Signup Email Verification and Password Recovery. First of all, I want to ...
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1answer
385 views

Using mailto: for sharing a page vs a form

It seems the only questions regarding UX and <a href="mailto:email@example.com"> vs forms are about contact forms, but I'm interested in figuring out what the best way to help the user share a ...
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2answers
1k views

Should HTML email links opening a new tab?

I've gotten the request multiple times to make all html email links open a new tab. The reasoning is usually "If someone opens the email in a browser we want the links to open new tab so we don't take ...
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1answer
159 views

Horizontal vs. Vertical centric email signatures

When it comes to company signatures you can be forced to use their approved format which I understand. Outside of that, or where you have choice, are there considerations as far as horizontally or ...
3
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1answer
83 views

Mass emails: When is it necessary?

Some context for this situation. I am new to an insurance company, working in their IT department I am young, fresh out of college, with 'minimal' experience in a professional workplace. But interned ...
19
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5answers
7k views

“Email me at” or “reply to this email”?

The situation: I'm emailing new customers with some general info they need to set up their account. Usually, this information is more than enough. But, there's a possibility that they might have some ...
2
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3answers
365 views

What are the best email address with both user experience and less spams for company?

I am freelancer and I read What is the best email username to use for a myname.com domain? just now. I have build emails for many clients after building their websites. I generally create (I ...
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1answer
108 views

'Username or email' label on the log in page, for people who can only use 'assigned' username?

I've reviewed discussions on username vs email for login form but couldn't find any reference to a similar case. The website I'm working on has large number of existing clients who can only use '...
4
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3answers
433 views

Opt-in rate of email sign up form

Recently I have added a banner on the right panel of our articles page, which includes an email text box for the user to input their email address, submit and subscribe. A link will be emailed to the ...
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1answer
128 views

How should users be directed if they ask for a password reset, but their email is no longer valid?

I manage a website where users can request a password reset via an automated email. What experience should I provide to users who have requested a password reset, but whose registered email address ...
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1answer
64 views

Standard privacy terms for collecting email address, first name, surname [closed]

Is there a standard set of terms that could be used to include (for UK website), that would cover me, asking a user for First name, surname, username, email address and an opt in for communications ...
4
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1answer
393 views

Email as a service, should I send verification emails on signup?

Is it worth it for an email as a service platform to use verification links? and How negative of an impact have verification emails had on user signups in the past? I have an email as a service ...
7
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4answers
10k views

What is the point of email verification?

I have been thinking about whether to implement email verification feature in my app for a while. I want to let users login even if they do not have a verified email. If the real owner of that email ...
1
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1answer
103 views

What is an ok rate on unconfirmed emails?

We are running an online platform which requires a signup from the user. After completing the signup flow, the users is prompted to confirm her email. Without confirmation, the users can't use the ...
4
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3answers
261 views

What's the reason behind not notifying users that they entered a wrong email when they recover their password?

Sorry, I was not able to formulate the title shorter. Today I stumbled across the password recovery from Dropbox. Here, users have to enter their email address and Dropbox says: If a Dropbox ...
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2answers
176 views

Better to use multiple email address fields or 1 field for invites?

I am working on an interface that asks the user to add 5 or more email addresses. The invite email that gets sent is the same for all invitees. Is it better to use 1 field for the user to add all the ...
2
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5answers
11k views

Best way to handle new user registration when email verification is required

I'm building a new web app that requires email verification. I'm looking to all you UX experts (I'm more of a back end developer) to guide me. So, the user has just signed up. I'm taking them now to ...
6
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3answers
282 views

Gmail's Email filter checkbox or radio?

I was just trying to filter the emails I was getting from the particular site and the time when I clicked on filter messages like these and then to Create a filter to this search, it opened some ...