Questions tagged [email]

Questions relating to the usage of email as it relates to the User Experience, such as copywriting in emails or displaying email addresses.

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email font and accessibility

Recently I have seen more and more emails with an automated note at the bottom similar to: Did you notice my font is large? This is done for accessibility purposes. It is recommended to use at least ...
alex.jordan's user avatar
2 votes
1 answer
38 views

Best practice for app integrations

We have an app that allows you to integrate with Zoom. So basically, from our app, when the user adds Zoom, it will ask them to login in to their Zoom account which would then install our app in Zoom. ...
J Bo's user avatar
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1 vote
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What should be written in an Error email, if the details of the error is empty?

We are about to design an email template for an IPAAS company that handle data integration. We have defined the template and its content through various iterations and feedback. We came up with a ...
swagstruck's user avatar
2 votes
1 answer
276 views

We're getting complaints about order confirmation emails. Should we make them opt-in?

This is a weird issue. I think it has to do with user experience, but let me know if I should post it on another SE site. One one hand, we have many customers who tell us they didn't receive their ...
ᴍᴇʜᴏᴠ's user avatar
2 votes
1 answer
66 views

Duplicate email addresses in Address Book

I am working on an "on the fly" create new contact form for when a user is creating an order, but wants to create a new contact while on the order form page. The issue here is if a user ...
Maria Boutzoukas's user avatar
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2 answers
61 views

How do I correctly personalize the subject and message of a cold email to get the maximum achievable open rate?

A few days ago i've launched my first cold email campaign for my website. I've sent 359 cold emails to a group of community garden clubs across America. Of these, 9 had bounced and 136 were opened ...
Maurice's user avatar
  • 121
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2 answers
95 views

Should confirmation e-mail be the default?

I run a website where people can book appointments. The e-mail address field is optional, and next to this is a checkbox to receive a confirmation e-mail. The confirmation e-mail contains a code to ...
Bl4ckbird's user avatar
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1 answer
71 views

Best Viewed in Our App Experience

Due to time constraints, we need to launch a specific experience. An email goes out, if the user has the app, the link brings the user directly into the app. If the user does not have the app, it ...
UXSP's user avatar
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1 answer
49 views

Transactional emails: Use case specific sender names?

I design transactional email communication for a company. My goal is that sender name, sender email, email subject and email pre-header (the preview) will help the reader to grasp the email's gist ...
greenforest's user avatar
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Confirming an email on a e-commerce site, complete strategy

We are designing a e-commerce site, that requires email verification to create an account. The account is useful only for the check out (where name, phone, email are needed) and viewing the ...
Pots Spi's user avatar
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2 answers
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Should followers still get the same email settings?

In our platform, we can a concept of "people" that belong to "organizations." These people can have followers. Followers are assigned to people within our internal platform. If a ...
J Bo's user avatar
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1 vote
1 answer
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Displaying full e-mail adress or just using the link name Mail

Sometimes when you design contact information for people, in say a grid, you stumble upon individuals that have very long e-mail addresses. You could solve this by using extra-large space for e-mail ...
Tony Bolero's user avatar
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0 votes
2 answers
123 views

What do you call the element in the orange box?

Wondering what's this part is called in design. Also the string in the orange box is not included in the email content when you open the email. How this string is created? Generated automatically? ...
Q.X's user avatar
  • 13
1 vote
1 answer
242 views

Changing the user's email address

We have a dashboard that our users log into using their email and password. We don't currently have the ability to allow them to change their own email address (login). Sometimes, a user may contact ...
J Bo's user avatar
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0 votes
2 answers
158 views

Which of these "Email campaign status" combinations make the most sense? (color status labels)

Me and the team are split on which combination of colors are best to indicate "Active", "Sending", and "Sent" for both one-time & automated/recurring email campaigns. ...
Tom's user avatar
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8 votes
3 answers
1k views

Should hourly email notification accumulate all the notification from past hours?

I am designing an email notification setting for an ERP. Based on the image above: User selected the 'Hourly' option for email notification. In the first hour away from the system, the user gets 3 ...
intnnn's user avatar
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1 vote
2 answers
95 views

Notifications to both primary and secondary email

Would it make sense to allow the user to choose receiving email notifications to both their primary email and their secondary one? Or should I just limit the user to selecting just one?
Matias Nuñez's user avatar
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1 answer
160 views

The best way to display multiple user emails in the dashboard?

Story: As a user I can add several emails to my account. As a manager I want to be able to display all emails assigned to the account I am looking for an idea how to display this assignment (I only ...
WitchKing's user avatar
0 votes
1 answer
153 views

Sending the same email to multiple users

A feature in our application allows us to send emails from the application itself. Currently, the UI is nothing complex, it's just a form with a "to", "subject" fields, and a body. ...
J Bo's user avatar
  • 1,394
2 votes
4 answers
836 views

Validate an email while this in the input field - when do you start?

I just signed up for a new online service, and when I typed my email address, from the moment I started typing until I had typed the second letter after of the TLD, next to the input field there was ...
gzost's user avatar
  • 133
1 vote
2 answers
238 views

What's the best order to remind users to complete their account information after registration

i'm designing a registration flow for an ecommerce app. Among the information needed, some information isn't needed immediately to complete registion. After filling in the minimum required fields, the ...
Blue Ocean's user avatar
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2 answers
284 views

Add direct link to email beside button

When I am creating HTML email with call to action button, should I add direct URL for copy/paste to address bar beside clickable button? Is there any reason to use this "fallback" in 2021? ...
Pavel Štěrba's user avatar
3 votes
1 answer
55 views

What produces a better response: emails sent in rapid fire vs a drip campaign?

We have a transactional email ("You've received a friend request") that is sent to users when they receive a friend request on our platform. It is important for us that user takes action on ...
Gajus's user avatar
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1 vote
3 answers
211 views

How to force users to subscribe without creating an account?

I've created a web app which does not require a user to create an account, you just fill in a form and get the result. I thought that would be nice to add "Enter your email" input text along ...
mllamazares's user avatar
1 vote
1 answer
139 views

How important are plain text emails in 2021?

When sending email from an application (for example during user registration, booking confirmation, and account alerts), is it important to also send a plain text version? My understanding is that ...
stevec's user avatar
  • 289
0 votes
1 answer
51 views

Why do some emails include a link to the same destination as the button right above them?

Can someone explain the purpose behind this practice? Is it an accessibility issue and is this practice outdated? For example: "If you have trouble with the link above, copy and paste this URL ...
Rohrski's user avatar
  • 401
-1 votes
1 answer
130 views

What do I do when nobody answers my e-mails anymore, and nobody answers my questions online? [closed]

I have sent many e-mails to companies and asked numerous questions on here, which just go unanswered. No reply whatsoever. They are not rude, unreasonable, or in any way mal-intentioned. I've noticed ...
user140690's user avatar
3 votes
3 answers
2k views

What is the most user-friendly way to ask a 'yes' or 'no' question via e-mail?

I'm interested in finding out the most user friendly way to ask a 'yes' or 'no' question via email. I have included an example and a couple of possibilities below. It's a huge plus if whatever method ...
Calip's user avatar
  • 31
1 vote
1 answer
204 views

What are best practices for collecting consent for marketing emails during checkout?

I'm working on an ecommerce website that uses Mailchimp for both transactional and marketing email. Users can purchase items without creating an account on the website. Per Mailchimp's terms of ...
Isaac's user avatar
  • 13
2 votes
2 answers
6k views

How to tell the user email already exists and if that email address belongs to you then reset the password

I need to show a message to the user if the user tries to create an account and that email address already is taken and if that email address belongs to the user then reset the password for the ...
U.A's user avatar
  • 121
1 vote
2 answers
361 views

direct link to downloadable content or download page

My client is running a campaign promoting a recent white-paper they published. Users will be driven to a landing page from various sources (mainly mass email and social media posts/ads). The landing ...
Daveh0's user avatar
  • 201
1 vote
2 answers
78 views

Should we communicate the shipping *progress* here, or will it be redundant?

We're a small e-commerce business. A few weeks after we've shipped an order, we'll be checking in with customers to see if everything's okay. The e-mail will have three clickable options for them to ...
ᴍᴇʜᴏᴠ's user avatar
0 votes
1 answer
50 views

Adding variety to reminder emails

Between once and 3 times a week (depending on user's settings), something new to do on our product comes up (always on the same days at 9 am, on monday, wednesday and friday). Until now, we have sent ...
dyesdyes's user avatar
  • 103
0 votes
2 answers
168 views

Problem: Sites which flood the user's email account with messages saying:-

Thank you for buying 'x' We are going to deliver 'x' today Our van has left the yard Our van is in your street 'x' has just been left on your doorstep. Do a fair bit of online shopping and this ...
PhillipW's user avatar
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0 votes
4 answers
1k views

Multiple CTA buttons (same link) in Email marketing?

Thoughts on having the same CTA appear twice in a short marketing email? One is in the main image (the whole thing is essentially clickable) and the second is after some copy on the bottom. They both ...
user137854's user avatar
1 vote
2 answers
1k views

Should the user be logged in when clicking on the verify email link?

I have a webapp with signp/signin User does a signup with email password or a sign in via Google Twitter Facebook or GitHub If user is new, then an email is sent to this user to verify their email ...
PirateApp's user avatar
  • 995
1 vote
1 answer
65 views

Best practices for handling change of email auto-replies when there's a user account

Scenario: the Example company has some sort of front-end system that uses the customer's email address as the user ID. Example.com sends a marketing email to [email protected] (which would be Bob's ...
sruly's user avatar
  • 11
1 vote
1 answer
257 views

Accept Terms of Service with one-click button in email

Beside the legal aspect, do you think it is okay to have a one-click link in an e-mail to accept TOS, knowing that the TOS document is an attached PDF?
Roatha Chann's user avatar
1 vote
1 answer
194 views

HTML Email Clickable Address Link

I have a bit of a conundrum I was hoping the community could help me with. I'm developing a HTML email right now with physical address text (123 Main st. Citytown, Michigan 48484). I can certainly ...
Josh Salazar's user avatar
0 votes
3 answers
4k views

What's the best personal email address if the domain is already my first name?

Pretend my name is John; I own the domain name john.me. I will be using this domain for a portfolio site, to host small projects, etc. When setting up the email server I thought through some ideas ...
Nándor Ras's user avatar
0 votes
1 answer
248 views

Should I ask the user for their company name or email address as an additional source of validation?

During the signup flow of our service, we ask the user for their phone number and primary email address. We don't show those in their user profile. User can call each other only after they have ...
UXGuy's user avatar
  • 1
0 votes
2 answers
2k views

Input mask on email field a good idea?

A colleague of mine is arguing that we should use an input mask for email fields. Personally I don't think it is necessary. For phone numbers I can understand since a phone number can be written in ...
Max's user avatar
  • 103
1 vote
5 answers
134 views

Is Gmail Undo pattern enough for bulk mailing? What are the better alternatives?

We are in the early process of creating a mail client that would send out email campaigns to thousands of users (Mailchimp would be a similar product to compare) There are ideas and opinions, and one ...
Deniz Erdal's user avatar
  • 2,280
0 votes
1 answer
59 views

Where do you break long contact details that run over one line?

For example an email address for one area of the company is something like "[email protected]" Though we can do many alternatives (links, forms etc.) so you don't see this long ...
Eliot Hill's user avatar
4 votes
1 answer
2k views

Is Mailto function on E-mail address link bad UX?

I have done some basic research on this topic, but didn't came with valid conclusion as resources were not from well known or reputed sources. Hypothesis: (Especially for residential users), people ...
xul's user avatar
  • 2,676
0 votes
1 answer
170 views

Inverting the "activation email" process

It's fairly common for websites to send an activation email to new users, with a link or code for them to use to confirm that they do in fact own the email address they used to sign up. This has ...
Niet the Dark Absol's user avatar
0 votes
1 answer
63 views

e-mail styling with limitations: gotchas to avoid?

I'm designing a simple e-mail for the amazon buyer-seller messaging system and it has quite a few limitations. These are the allowed HTML and CSS tags - I can only do inline-styling as everything ...
gloomyfit's user avatar
  • 143
1 vote
1 answer
676 views

Why there is no "Forgot Email"?

I noticed, if you forget your password, you need to click "Forgot Password". But if no other way while that multiple email address inputs still doesn't work. They don't provide us an access to Account ...
Sknny's user avatar
  • 1,332
2 votes
3 answers
258 views

Is there any reason the discussion is inverted in e-mail threads?

In all e-mail clients I know, when someone is responding to an e-mail, the response is written at the top, above the original e-mail. I don't understand the reason for this choice. It seems that: ...
Arseni Mourzenko's user avatar
2 votes
2 answers
177 views

Should email-address be a fallback for salutation in e-mail, when there is no first name known?

So within the platform, first & last name is optional. When we send out emails with salutation, should we fallback to the e-mail address as a name (when first name = null) or should we just leave ...
Rick P's user avatar
  • 550

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