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Before we get to the question, I'm a beginner at UX writing and English is not my native language, so I apologize in advance for the wording.

I need to write texts for error codes, for example:


  1.  No response from (the) bank.

Try the following:

  • Use another card.

  • Try again later.


  1. Transaction (was) rejected by the bank.

Seems like you (have) entered (the) wrong CVV code.


And I'm wondering if a should use articles and verbs here. Thanks for help!

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  • All are fine either way except the last one. "Seems like" is much too informal. I would expect "It seems you have entered an indirect CVV code" or "CVV code appears to be incorrect" Mar 6, 2022 at 5:42

1 Answer 1

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In general, if a problem occurs we expect to know the following:

  1. Problem.
  2. Reason.
  3. What to do.

This will help to decide what to use.

Your examples:


  • Problem: Payment couldn't be completed.
  • Reason: No response from (the) bank.
  • What to do: Use another card or try again later.

  • Problem: Payment couldn't be completed.
  • Reason: Transaction (was) rejected by the bank.
  • What to do: Check if you (have) entered (the) right CVV code.

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