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Questions tagged [phone-numbers]

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Accessible phone number input

QA flagged an issue for phone number inputs, and I would like a second opinion on their interpretation of WCAG requirements, because I believe they are raising a false negative. Below are the ...
jansensan's user avatar
  • 121
1 vote
2 answers
3k views

Phone number input with country code

I'm really struggling with a phone input field for a form similar to an emergency contact form. International numbers are unlikely but possible inputs. Due to timelines and system limitations, we can'...
bluefable's user avatar
0 votes
1 answer
409 views

User created an account using their phone number- how to ask for the user's email as well?

We are working on a mobile app that offers 'give and receive' advice (concerning relationships, life questions, and so on). In the onboarding flow, we allow users to choose how to create their account ...
Noa.R's user avatar
  • 1
5 votes
1 answer
236 views

Identity and abuse in software build around anonymity

I am developing a new application (web + mobile) that sort of builds around anonymity and requires a big audience to be interesting. People will be in direct contact with each other (one on one), but ...
FredyC's user avatar
  • 153
1 vote
2 answers
519 views

Collecting a phone number as multiple fields rather than one [duplicate]

My team is discussing changing the way we collect phone numbers. Currently, we have a single input to collect the phone number. However, since we have an international market, the team is considering ...
ARIS's user avatar
  • 11
1 vote
1 answer
148 views

Why on all real estate websites you need to click to show the phone number?

I've noticed that on all real estate websites, any country, in the details page of a property, there's always a button/field that says "show phone number"... and all it takes to see the phone number ...
moumous87's user avatar
1 vote
5 answers
2k views

Should phone numbers be clickable within our software on (desktop)?

We are working on cleaning up our system and identifying phone numbers so they will be detected and show up as links for mobile users. The question I have is should we make them show up as links for ...
L. Lemmer's user avatar
  • 523
4 votes
3 answers
481 views

Do International/Non US Based Users Automatically know/type their county code when filling out phone number forms

I am designing a phone number field for an international audience. Initially I separated the country code with the ability to select ones country from a dropdown. Once a country flag was selected, the ...
Fionn Clinton's user avatar
1 vote
1 answer
205 views

Why do some companies ask the users to "Text for a link" to download the app?

I've noticed several websites that ask for a phone number to link to either the Apple Store or Google Play to download their native app. (Example below) and I've also seen a few sites display links to ...
WushuDrew's user avatar
  • 189
2 votes
1 answer
4k views

Phone number click to call on desktop?

I'm designing a web flow in which one of the outcomes is to call our support team. On mobile, this is simple enough as pressing on a phone number triggers the alert below. However, I'm not sure what ...
Mitchell Petrie's user avatar
0 votes
2 answers
1k views

What do you think about phone number input field’s width in web design? Is it important whether the number is long or not?

I'm designing a new form field for sign up page and something disturbs me. I have to show phone number field but I don't want to make it wider than phone number's length. I realize most web sites don'...
Gülnihal Karaca's user avatar
1 vote
3 answers
356 views

Is asking for users own phone number a bad user experience?

By bad I mean up to the point of not wanting to continue with the app and uninstalling it. I'm developing an app which needs, well it could be better said that is essential for the app, the user to ...
user2638180's user avatar
4 votes
2 answers
532 views

Validating cellphone numbers

We currently require users to enter a mobile phone number that is used for receiving notifications as text messages. We've had multiple cases of people mistakenly entering their landline number ...
F.X.'s user avatar
  • 143
44 votes
16 answers
20k views

Best user friendly phone number format

What is the best way to write a phone number? Are there any studies in this regard? I personally consider two factors: Country code: +393401234xxx or 00393401234xxx The first example I think is ...
WalterV's user avatar
  • 1,584
1 vote
2 answers
329 views

Ways to authenticate mobile phone number

I am making a mobile application for Android and IOS with accounts that are linked to mobile phone numbers. I have looked into SMS authentication but it is relatively expensive for the type of app I ...
KevinZ's user avatar
  • 225
5 votes
3 answers
2k views

Asking for alternative methods of contact for users where phone isn’t appropriate eg. deaf users

During sign up we require that the user gives us a phone number so we can contact them quickly if there is an issue. I am concerned that phone may not be accessible to all our users. I can think of a ...
user avatar
34 votes
5 answers
17k views

What is the most readable way to display a U.S. phone number?

What is the best format for a full 10-digit U.S. phone number in terms of readability, accessibility, and overall ease-of-use? A few examples: (800) 555-1234 (800)555-1234 (no space after the area ...
craigpatik's user avatar
0 votes
2 answers
2k views

Asking for a phone number + type of number

I'm working on the onboarding steps a user has to go through to access a service. I cannot say much about that service. Let's say that it gives them access to some kind of high-end customised services....
Raphaëlle M's user avatar
1 vote
1 answer
108 views

making the phone number the most visible

So my e-commerce site has a freephone number. I was just wondering if we could work out all the best ways to get more people to ring that number, as orders always convert better and are of more value ...
Source's user avatar
  • 2,363
3 votes
1 answer
427 views

Best way to approach user regarding phone number formatting?

I have a text messaging web application in which users can upload multiple phone numbers through Excel or CSV sheet. However, I need the phone numbers to be in specific format (i.e. E.164 - the ...
NewbieProgrammer's user avatar
2 votes
2 answers
4k views

What is the preferred way to format phone numbers when supporting international ones?

I have a web application that needs to support international numbers, since many countries format numbers differently and don't always have 10 digits what is the best way to format the numbers when ...
Ben's user avatar
  • 266
9 votes
6 answers
5k views

How do "We call you back!" buttons on websites make sense?

Web sites of companies offering products or services show a link or button asking you to request them to call you back. It's usually presented in a very prominent way, for example a red button labeled ...
Volker Siegel's user avatar
5 votes
3 answers
555 views

Hiding a phone number during nighttime hours

I am creating a website for an apartment building. There will be a phone number listed for users to contact the landlord. The landlord, however, only wants to receive phone calls during the day. ...
Jacob's user avatar
  • 183
6 votes
3 answers
7k views

How should one communicate invalid/valid telephone numbers?

When filling in a form with real time validation and contextual help, how should one communicate the logic behind the telephone number validation? For example, then contextual help would give hints ...
Infiniteloop's user avatar
3 votes
2 answers
574 views

Use of Alpha Numeric Phonenumbers

On Apple's developer site, I read this, For up-and-running support, please contact AppleCare at 1-800-MY-APPLE. Will users understand how to use this format ?
Hemang's user avatar
  • 133
2 votes
2 answers
276 views

Phone calls tracking: is it a good idea to replace the phone number by a CTA?

I'm working on a landing page for a private taxi. The desired action on this page is to make a phone call. Now, there's a big phone number and a small script to track the clics on it. That works well ...
benoit's user avatar
  • 21
3 votes
3 answers
329 views

should I ask for a phone number even though it is not required?

I'm building an app which is very similiar to venmo: it allows users to text money to eachother. While it is not per se necessary to know the phone number of the user that is registering, it could ...
bdv's user avatar
  • 137
1 vote
2 answers
268 views

What would you call that pattern for entering phone numbers?

how do you call this type of pattern where you first can select the type of a phone number, and then in the next field enter the phone number itself (the phone number being an example). This is well ...
roland_w's user avatar
2 votes
4 answers
850 views

UI for a sign-in screen which allows to log in with a username or phone number

I have a sign-in screen which allows a user to log in with a username or a phone number. As the phone number must be in an "international" format, it confuses users, some of them fail to sign in. To ...
Robert's user avatar
  • 21
1 vote
4 answers
2k views

Phone number Entry question

We are using 4 fields for phone number entry. We are supposed to support international phone numbers. Country_code1, Area_code1, Main_Phone, Extension1 We default and hide the country code field ...
MB34's user avatar
  • 361
3 votes
3 answers
5k views

Should I Put a Phone Number in the Header?

I see that it is really popular with web services nowadays to have their phone number in the header of the website. Is it really that effective? Does it make the company look more legit?
Case Sandberg's user avatar
19 votes
7 answers
1k views

How to measure phone number views without annoying the user?

I'm working on a website where we have customer pages on which we measure user interactions such as opening a booking form or posting a review. One of the interactions we want to measure is when the ...
Martin Larsson's user avatar
2 votes
1 answer
201 views

Predefined phone number on а mobile form

User fills out a form on mobile site (not app). Is it possible to predefine his mobile phone number in the form?
Кирилл Горбань's user avatar