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Questions tagged [errors]

Handling and explaining errors gracefully so as to have the least negative impact on a user's experience and workflow.

1
vote
3answers
66 views

How should I format inline errors when there is input description

How should I do this? Should the error replace the input description, should it go under? Please give your opinions and reasoning. I would still like users to see the description, but I feel like ...
0
votes
2answers
166 views

Empty field. Error message or just highlight?

Which way would be better to add an error massage to the required empty field or it could be just highlighted?
-1
votes
1answer
56 views

Error message in login

In the login page of my software, there are 3 input fields - organization, username, and password. There isn't an option to register, but the registration is done by the organization manager. ...
1
vote
1answer
45 views

How common is it for a user to report that they're having a problem?

Let's say that I have a website that has a large usability problem, like videos that were once available to watch are now buried under some hard to find links and buttons. Is there any data that ...
1
vote
1answer
543 views

Material design error message on top of a pop up

We are using material design messaging guidelines in a complex system, the problem: in case I have an issue with a form and the issue is a non critical one, I will show a banner, In case I have a ...
2
votes
3answers
133 views

Does it make sense to display error messages for in-place editing?

In place editing definition: A label fields that when I click turns into an input field and allows me to type modify the text. Then either by clicking out or pressing tab it will automatically save ...
2
votes
2answers
91 views

error handling in existing system

I want to add error messages to an existing system, the problem is that there is no designated space for them How do you suggest to handle errors? What I plan to do: Paint the frame in red Add a ...
9
votes
5answers
1k views

Should I use error message or warning message for optional field validations?

I have two types of validation pop-ups (toasts). One is used to display error messages in red and another one is for warning messages in yellow. I have an (optional) image upload field in my form ...
4
votes
3answers
3k views

What is the best practice for “delete” buttons in material design?

A lot of design systems/ style guides define red as the color for "delete"/ "erase"/ uninstall/ error buttons. In material design, I didn't find this specified. So, what is the best practice? I ...
0
votes
3answers
144 views

Is it good practice to show notification on error?

Is it good practice to show this type of notification on general errors? It looks like material design is suggesting for mobile, but how about web? Example: User tries to login, but login fails ...
0
votes
1answer
115 views

Do modern web applications need warning states?

I'm just curious about the system status in the modern web app design. In some old windows applications, they have warning(yellow colored), error(red colored) and success (green colored). In the ...
2
votes
1answer
93 views

Is there a reason to intentionally induce errors in forms?

An interesting thing happened on almost every bank and credit-card website UI I used today: I entered absolutely correct data. And the system updated/refreshed, either through a refresh or some sort ...
1
vote
1answer
170 views

How to tell a user about an error after clicking a button?

I'm sending an AJAX request to refresh the blog page with posts that apply to certain a category. How do I tell a user that his request failed? Should I tell him exactly why it failed(error, internet ...
1
vote
2answers
121 views

Error handling on network call failure on multiple-component page

If I have a page with multiple panels or widgets, which get data from different REST calls and one of them fails, a) is it better to show an error message inside just the panel(inline error message),...
5
votes
3answers
891 views

How to manage usability with multiple http error messages?

I am writing an Angular 1.5.3 app. On my main 'home' page controller I call 2 different endpoints with $http. The two endpoints are not related to each other and have separate data etc. One problem I ...
2
votes
1answer
80 views

To report an error with expected functionality…or to not?

We have a form with a 'Show Map' button. This 'Show Map' button is displayed based on an action from the user and a subsequent response from a call to a web service. If the user selects a particular ...
3
votes
2answers
521 views

How to display multiple complex validation errors and warnings

To help our users in data entry, we provide them with Warnings (User's data MAY BE correct so we allow them to save) Errors (User's data IS NOT correct; cannot be saved without fixing first.) How ...
7
votes
2answers
2k views

How do I handle wrong input in a multiple input field?

The user has to input a 'serial' that can be verified in a database. The user can enter 1 to n 'serials'. Serials can be good or bad. For those following case, I do: Case 1: Do the process on good ...
1
vote
1answer
139 views

How to help users avoid making conscious mistakes? [closed]

I am working on the navigation pattern and design of a mobile application. I am facing a problem. The user has to choose one item from a list of items. Best scenario: The user chooses the correct ...
-1
votes
2answers
113 views

UI elements indicating correctness of textual user input

Which symbols are suitable to indicate that something is "verified" or simply correct? As far as i know, a (green) tick is the obvious choice. An alternative is a thumbs up-icon which seems to be ...
3
votes
4answers
128 views

How should I handle errors due to not being logged in?

I have a website that allows to check in/out items. When a user clicks "Check Out" without being logged in, they are redirected to a page that explains that they were not logged in. Is there a better ...
5
votes
7answers
898 views

How to tell users that s/he might be adding a duplicate record

I have a form where users can add new contact records. Multiple users all use the same form, so it's quite possible that user ABC might try to add the same contact record that user DEF has already ...
1
vote
1answer
62 views

Colour coding validation messages and general messages

I am currently working on a website which has a lot of validation messages (e.g. you successfully logged in, The address has been saved, Some items are out of stock and so on) we provide customers ...
3
votes
3answers
108 views

Expected Behavior for Page with Two Forms, One With Error State

Our application embraces a bit of a dark pattern: two forms on one page. Filter and Search are independent forms. When the Search form fails validation - currently our only validation is "search term ...
1
vote
2answers
49 views

Is it a good idea to refocus into a text box after validating it?

Let's say I have a text box where you only are allowed to enter integers. When the focus is lost, then the page should check whether the entry is an integer or not. If it's not an integer, then the ...
0
votes
1answer
227 views

Single sign-on App

We're implementing a "single session" solution in our mobile app ecosystem in order to avoid the case of users logging in with the same account and running more than one session on multiple devices. ...
18
votes
10answers
1k views

Necessity of writing the number “404” on a 404 page?

I've been working on a 404 page recently and have been confronted with the issue of whether we need to explicitly write the numbers '404' on the 404 page. My team's opinion on this issue is split. I ...
9
votes
3answers
331 views

Which principle is violated if only one error message is shown at a time?

Our application is showing one error message at a time only, instead of listing all errors at once. The user spends much time clicking the OK button, fixing one item and then repeat. Highlighting all ...
2
votes
3answers
486 views

Validation status - should it disappear or turn green?

We have client-side validation when users fill out a form. See below: The question here is: if the user answers the question, should the "!" button disappear? This button also serves as toggling on/...
1
vote
1answer
43 views

How do I handle errors in a children's application?

I'm developing a children's learning app for preschoolers where the basic idea is that the parent hands the device to the child, and is free to then leave the room. I anticipate, of course, that the ...
3
votes
1answer
84 views

What are the best practices for saving? Incompatible errors vs user-input error?

I've been trying to set a standard for my team. Right now, I have it as when there is a system error there would be a toast And when there is a user error, the field becomes red and there is an error ...
1
vote
2answers
48 views

Error in the newsletter. How to deal with?

We sent our monthly newsletter to our users with an error inside. Only 3 for 1000 customers complained about that. We can send a corrected version to all the customers or just those who complained. ...
0
votes
1answer
66 views

Track Errors in UI [closed]

I was thinking about tracking the errors a user encounters within the UI. The idea is that if I'm notified of such errors, I can start to see trends and correct major issues. Has anyone done this ...
2
votes
2answers
485 views

Displaying errors to a user - One at a time or all at once?

For context: This is a desktop application interacting with a service running on W7. I'll try and leave all the technical details out of this, but here goes: Part of my application has to send a ...
4
votes
2answers
146 views

Should 404 page use different layout from the rest of the site?

An error page can either use the same template as the rest of the site or a different one. With Error 500 (Server Error), it is preferred for the error page to be as simple as possible to lower the ...
2
votes
3answers
793 views

What is the recommended way to display a form field in an error state that is also on focus?

I've seen a lot of tips on good error states, but I haven't seen much on best practices for when the error state field in on focus. Here is an example of a sign up form with multiple errors (...
1
vote
3answers
120 views

Feedback for invalid selection of the text

In my application user is allowed to add objects in text (represented as HTML tags) by selecting a part of it. Something like in the rangy.js demo but the object is being added immediately after users ...
4
votes
2answers
814 views

Duration of alert messages/notifications

From my understanding, alert messages/notifications should not just disappear after a certain amount of time for accessibility reasons - some people may require more time to read them so they should ...
1
vote
3answers
956 views

How to illustrate a “saved, but incomplete” state

Right now I have a form that is broken into multiple sections. Beside the form, there is a sidebar with a list of every section's name. Each section will experience 5 states: unsaved edit(s) ...
2
votes
1answer
596 views

Refreshing 500 error page

When a link or button is clicked and the user is shown a 500 error page because something went wrong technically, what should happen when the page is refreshed? 1. Go to where the user intended to go ...
1
vote
2answers
52 views

User form for entering support query

Assuming that we are gathering details like browser name, browser version, page URL, error message, etc behind the scenes in hidden fields. Is it better to have one title field plus one big textarea ...
11
votes
5answers
2k views

How do I manage form validation for either/or fields

I have a form in which there the user is required to enter either a postal code OR select a city in order to do a search. If they fail to enter either and submit the form, currently the form ...
0
votes
1answer
314 views

How to position page-level error message?

User fills out this page and hits Save. The page has multiple errors, some on Tab one, others on Tab two. What's the best way to present a page-level error message explaining that user should ...
83
votes
8answers
16k views

Best practices to design a 404 error page

What are the best practices in designing a 404 error page? I read so many blogs and articles regarding this. Some says about using fancy images , when some days about sticking to the basics. Are there ...
8
votes
1answer
2k views

“An unexpected error occured”

I know this is more language problem, but in many applications there is a text "unexpected error occurred". How do you get the sense (in context of UX) of this information? It makes me feel that the ...
3
votes
5answers
801 views

What's the best way to show multiple errors associated with a table row?

After loading some files I get a table that looks like the following: The picture above shows that 49 rows were processed, of which 33 are okay, 8 have warnings and 8 have errors. Now, each rows with ...
0
votes
2answers
160 views

What's the best way to highlight errors in an unconventional form?

Over at UXswitch we created a WYSIWYG form for posting a new UX job. Have a look http://www.uxswitch.com/post-job. Our job adverts are like an infographic and they are built on the fly. Problem is, ...
1
vote
2answers
104 views

How can unintentional duplicate purchases be prevented?

When a customer clicks to complete a purchase, if anything happens that prevents the confirmation page from loading (user temporarily loses internet connection, etc.), but the purchase is still ...
2
votes
3answers
648 views

How to increase visibility of required fields without interfering with error visibility

Context This is a heavily used internal application. Users are on the phone with clients during interaction with the UI. There is a small set of required fields indicated by an asterisk. Since the ...
10
votes
2answers
8k views

Form validation and disabled buttons [duplicate]

Allowing a user to submit and find errors is likely optimal compared to the cognitive load of searching a form to see why the button's disabled. However, this could be avoided by providing real-time ...