Questions tagged [errors]
Handling and explaining errors gracefully so as to have the least negative impact on a user's experience and workflow.
104
questions
1
vote
1answer
29 views
Making it clear to user that Value=0 or Error: Unable to fetch value
I have the following use case:
The user can select one or multiple of Items A/B/C... and be shown a time series graph of var X against t for that Item(s). There is only 1 graph shown, so when multiple ...
3
votes
2answers
61 views
What is the best way to handle missing response (transaction result unknown)
We're arranging UI screens for mobile banks.
To perform "transactions", the system needs to communicate with the core bank mainframe.
Sometimes, we don't receive the response after sending a ...
3
votes
1answer
125 views
Why does front page of Google.com give no feedback when trying to search when nothing's entered?
Carry out the following experiment:
Go to google.com,
Leave the "search" field empty,
Click "Google search"
I was having a discussion with my friend about how applications should ...
3
votes
2answers
172 views
What should an error state for a number value be?
Let's say that there are different numbers presented to the user - money values ($1.50), percentage values (+25.53%), development values (+$3.50), etc. In case there is an error in retrieving one of ...
0
votes
0answers
50 views
Confirming to the user that the message was resent, after it failed on customer support chat
I'm designing a in-app live chat agent support UX. In the situation that a message wasn't sent to the agent, there will be a micro error message below the chat bubble with the resend option.
my ...
1
vote
3answers
90 views
Recommended approach for form errors
I am in a bit of confused state in terms of how to design flows for forms.
Let's consider a scenario
I have a form with fifteen fields(it is pretty normal in my application). All these fields have ...
0
votes
1answer
73 views
Error on initial push notification subscription
Does it make sense to inform the user with an error message when initial registration to push notifications fails?
28
votes
9answers
10k views
Should disabled buttons give feedback when clicked?
I was wondering if you could help me with a UX issue I am facing with “disabled buttons in Mobile”
We have a few different input fields as part of a mobile onboarding process. These forms have quite ...
0
votes
1answer
158 views
What is the best practice to show errors when parsing a large csv file?
I am designing the experience for uploading and validating a large CSV file, which can possibly have as many as 20,000 rows.
It will really help if there was some way to show the user all the row ...
2
votes
1answer
83 views
Prevent element jumping when error occurs
I'm working on a video editing application. It can have multiple layers and when a layer has an error, like corrupted frame, it displays an error message under the layer name. The problem is, when I ...
1
vote
3answers
172 views
How should I format inline errors when there is input description
How should I do this? Should the error replace the input description, should it go under?
Please give your opinions and reasoning. I would still like users to see the description, but I feel like ...
0
votes
2answers
2k views
Empty field. Error message or just highlight?
Which way would be better to add an error massage to the required empty field or it could be just highlighted?
0
votes
1answer
356 views
Error message in login
In the login page of my software, there are 3 input fields - organization, username, and password.
There isn't an option to register, but the registration is done by the organization manager.
...
1
vote
1answer
49 views
How common is it for a user to report that they're having a problem?
Let's say that I have a website that has a large usability problem, like videos that were once available to watch are now buried under some hard to find links and buttons. Is there any data that ...
1
vote
1answer
2k views
Material design error message on top of a pop up
We are using material design messaging guidelines in a complex system,
the problem: in case I have an issue with a form and the issue is a non critical one, I will show a banner,
In case I have a ...
2
votes
3answers
289 views
Does it make sense to display error messages for in-place editing?
In place editing definition: A label fields that when I click turns into an input field and allows me to type modify the text. Then either by clicking out or pressing tab it will automatically save ...
2
votes
2answers
130 views
error handling in existing system
I want to add error messages to an existing system, the problem is that there is no designated space for them
How do you suggest to handle errors?
What I plan to do:
Paint the frame in red
Add a ...
10
votes
5answers
4k views
Should I use error message or warning message for optional field validations?
I have two types of validation pop-ups (toasts). One is used to display error messages in red and another one is for warning messages in yellow.
I have an (optional) image upload field in my form ...
0
votes
3answers
171 views
Is it good practice to show notification on error?
Is it good practice to show this type of notification on general errors?
It looks like material design is suggesting for mobile, but how about web?
Example: User tries to login, but login fails ...
0
votes
1answer
131 views
Do modern web applications need warning states?
I'm just curious about the system status in the modern web app design. In some old windows applications, they have warning(yellow colored), error(red colored) and success (green colored). In the ...
2
votes
1answer
102 views
Is there a reason to intentionally induce errors in forms?
An interesting thing happened on almost every bank and credit-card website UI I used today: I entered absolutely correct data. And the system updated/refreshed, either through a refresh or some sort ...
1
vote
1answer
415 views
How to tell a user about an error after clicking a button?
I'm sending an AJAX request to refresh the blog page with posts that apply to certain a category. How do I tell a user that his request failed? Should I tell him exactly why it failed(error, internet ...
1
vote
2answers
252 views
Error handling on network call failure on multiple-component page
If I have a page with multiple panels or widgets, which get data from different REST calls and one of them fails,
a) is it better to show an error message inside just the panel(inline error message),...
5
votes
3answers
1k views
How to manage usability with multiple http error messages?
I am writing an Angular 1.5.3 app. On my main 'home' page controller I call 2 different endpoints with $http. The two endpoints are not related to each other and have separate data etc. One problem I ...
2
votes
1answer
90 views
To report an error with expected functionality…or to not?
We have a form with a 'Show Map' button.
This 'Show Map' button is displayed based on an action from the user and a subsequent response from a call to a web service.
If the user selects a particular ...
3
votes
2answers
1k views
How to display multiple complex validation errors and warnings
To help our users in data entry, we provide them with
Warnings (User's data MAY BE correct so we allow them to save)
Errors (User's data IS NOT correct; cannot be saved without fixing first.)
How ...
7
votes
2answers
2k views
How do I handle wrong input in a multiple input field?
The user has to input a 'serial' that can be verified in a database. The user can enter 1 to n 'serials'. Serials can be good or bad.
For those following case, I do:
Case 1: Do the process on good ...
1
vote
1answer
142 views
How to help users avoid making conscious mistakes? [closed]
I am working on the navigation pattern and design of a mobile application. I am facing a problem.
The user has to choose one item from a list of items.
Best scenario: The user chooses the correct ...
-1
votes
2answers
125 views
UI elements indicating correctness of textual user input
Which symbols are suitable to indicate that something is "verified" or simply correct? As far as i know, a (green) tick is the obvious choice. An alternative is a thumbs up-icon which seems to be ...
3
votes
4answers
185 views
How should I handle errors due to not being logged in?
I have a website that allows to check in/out items. When a user clicks "Check Out" without being logged in, they are redirected to a page that explains that they were not logged in.
Is there a better ...
5
votes
7answers
5k views
How to tell users that s/he might be adding a duplicate record
I have a form where users can add new contact records. Multiple users all use the same form, so it's quite possible that user ABC might try to add the same contact record that user DEF has already ...
1
vote
1answer
73 views
Colour coding validation messages and general messages
I am currently working on a website which has a lot of validation messages (e.g. you successfully logged in, The address has been saved, Some items are out of stock and so on) we provide customers ...
2
votes
3answers
139 views
Expected Behavior for Page with Two Forms, One With Error State
Our application embraces a bit of a dark pattern: two forms on one page. Filter and Search are independent forms.
When the Search form fails validation - currently our only validation is "search term ...
1
vote
2answers
66 views
Is it a good idea to refocus into a text box after validating it?
Let's say I have a text box where you only are allowed to enter integers. When the focus is lost, then the page should check whether the entry is an integer or not. If it's not an integer, then the ...
0
votes
1answer
328 views
Single sign-on App
We're implementing a "single session" solution in our mobile app ecosystem in order to avoid the case of users logging in with the same account and running more than one session on multiple devices. ...
21
votes
10answers
2k views
Necessity of writing the number “404” on a 404 page?
I've been working on a 404 page recently and have been confronted with the issue of whether we need to explicitly write the numbers '404' on the 404 page.
My team's opinion on this issue is split. I ...
8
votes
3answers
358 views
Which principle is violated if only one error message is shown at a time?
Our application is showing one error message at a time only, instead of listing all errors at once. The user spends much time clicking the OK button, fixing one item and then repeat.
Highlighting all ...
2
votes
3answers
754 views
Validation status - should it disappear or turn green?
We have client-side validation when users fill out a form. See below:
The question here is: if the user answers the question, should the "!" button disappear? This button also serves as toggling on/...
1
vote
1answer
44 views
How do I handle errors in a children's application?
I'm developing a children's learning app for preschoolers where the basic idea is that the parent hands the device to the child, and is free to then leave the room. I anticipate, of course, that the ...
3
votes
1answer
112 views
What are the best practices for saving? Incompatible errors vs user-input error?
I've been trying to set a standard for my team. Right now, I have it as when there is a system error there would be a toast
And when there is a user error, the field becomes red and there is an error ...
1
vote
2answers
51 views
Error in the newsletter. How to deal with?
We sent our monthly newsletter to our users with an error inside.
Only 3 for 1000 customers complained about that.
We can send a corrected version to all the customers or just those who complained. ...
0
votes
1answer
89 views
Track Errors in UI [closed]
I was thinking about tracking the errors a user encounters within the UI. The idea is that if I'm notified of such errors, I can start to see trends and correct major issues. Has anyone done this ...
2
votes
2answers
889 views
Displaying errors to a user - One at a time or all at once?
For context: This is a desktop application interacting with a service running on W7.
I'll try and leave all the technical details out of this, but here goes:
Part of my application has to send a ...
4
votes
2answers
164 views
Should 404 page use different layout from the rest of the site?
An error page can either use the same template as the rest of the site or a different one.
With Error 500 (Server Error), it is preferred for the error page to be as simple as possible to lower the ...
1
vote
3answers
1k views
What is the recommended way to display a form field in an error state that is also on focus?
I've seen a lot of tips on good error states, but I haven't seen much on best practices for when the error state field in on focus. Here is an example of a sign up form with multiple errors (...
1
vote
3answers
141 views
Feedback for invalid selection of the text
In my application user is allowed to add objects in text (represented as HTML tags) by selecting a part of it. Something like in the rangy.js demo but the object is being added immediately after users ...
4
votes
2answers
1k views
Duration of alert messages/notifications
From my understanding, alert messages/notifications should not just disappear after a certain amount of time for accessibility reasons - some people may require more time to read them so they should ...
1
vote
3answers
2k views
How to illustrate a “saved, but incomplete” state
Right now I have a form that is broken into multiple sections. Beside the form, there is a sidebar with a list of every section's name.
Each section will experience 5 states:
unsaved edit(s)
...
3
votes
1answer
893 views
Refreshing 500 error page
When a link or button is clicked and the user is shown a 500 error page because something went wrong technically, what should happen when the page is refreshed?
1. Go to where the user intended to go ...
1
vote
2answers
65 views
User form for entering support query
Assuming that we are gathering details like browser name, browser version, page URL, error message, etc behind the scenes in hidden fields.
Is it better to have one title field plus one big textarea ...
