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Questions tagged [errors]

Handling and explaining errors gracefully so as to have the least negative impact on a user's experience and workflow.

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Form validation question where if you click in a required field but leave it without typing it displays an error

This is a form on a webpage with about 8 text fields. I am curious has anyone seen this pattern which I am thinking of using. The submit button on the form is disabled. If the user clicks in a ...
Keano's user avatar
  • 71
1 vote
2 answers
71 views

Show filters in error condition of table

I have a mockup, shown below, presenting an error state if a data table doesn't load for some reason such as an API failure. A developer asked whether the filter should even be shown if the content ...
turpentyne's user avatar
1 vote
1 answer
120 views

Handling of command line errors in a GUI app

Q In a console application the normal behaviour for a usage error is to report it and exit. What is the 'correct' behaviour for a GUI application? should it exit or continue running? should it write ...
Bruce Adams's user avatar
1 vote
1 answer
182 views

Best way to show an error when your list fails to load data from the backend?

I have a master detail view that looks like this when data loads successfully from the backend If you click on any item, it will show details on the right side (empty currently) What do I do if there ...
PirateApp's user avatar
  • 995
2 votes
1 answer
97 views

Feedback on a Error Summary

There's a use case where we plan on having an error summary to describe better the errors they might have on a form. The documentation on the UK Government site is well-written and covers most ...
Raphael Aleixo's user avatar
1 vote
1 answer
45 views

Best practice for users on pages in wrong conditions

Our webapp has different technical pages, that are used as parts of some flows, for example: “Your session has ended” page where the user gets redirected when their session ends with timeout; “You ...
exp's user avatar
  • 2,618
0 votes
2 answers
236 views

Any ideas for a half success, half error modal?

I am working on a forecasting tool where a user enters their current week's data and our tool outputs a forecast for the following week's data. The user can have various sets of data. When our tool ...
Michelle Walstra's user avatar
1 vote
1 answer
78 views

How do I plan for errors in the product that I'm redesigning?

So I'm working on an internal data product that's used mainly by two users (analysts) within the data team. I've created a user flow, but haven't mapped out the potential errors on the flow during ...
Alexa's user avatar
  • 13
0 votes
1 answer
359 views

Multiple upload states and error handling

I am currently working on a banking site. We are designing a section of the site where users can follow their applications, i.e. for a loan. They can sign and upload documents from there. There will ...
Raphaëlle M's user avatar
2 votes
2 answers
110 views

Categorising alert messages

I'm currently working on digitalizing a dispute form, and throughout filling out this form, the user is most likely going to run into alert messages of some sort. While designing, we realized some of ...
mxds's user avatar
  • 31
0 votes
1 answer
80 views

Articles and verbs in error codes. What and when to use?

Before we get to the question, I'm a beginner at UX writing and English is not my native language, so I apologize in advance for the wording. I need to write texts for error codes, for example:  No ...
Val's user avatar
  • 1
-1 votes
3 answers
138 views

Reviewing the UI design to see if there is anything forgotten

I wonder if there is a some kind of guideline and/or a detailed analysis of an application to be sure everything works fine and help me to see what I have forgotten to design? The guideline/analysis I ...
Dilara Yılmaz's user avatar
1 vote
1 answer
210 views

Bulk actions validation

I need to design a solution in which a User can map fields from our App to an Integration. And actually, this bit is already prepared. The problem occurs in the fields. Let's say my App has a field ...
Madzik's user avatar
  • 43
2 votes
3 answers
142 views

Jump back on error in progress list

I am a developer of a mobile app and have no particular proficiency in UX. In my app there is a use case where the user has to wait and the progress is shown in a list with an indicator icon [check ...
Aldinjo's user avatar
  • 137
2 votes
1 answer
2k views

How to handle different recaptcha errors on the frontend?

I am using recaptcha v2 invisible on my Nuxt SSR website with the help of this module I added it to my login, signup, forgot password and reset password pages 3 Recaptcha Error Conditions There are ...
PirateApp's user avatar
  • 995
1 vote
1 answer
114 views

Making it clear to user that Value=0 or Error: Unable to fetch value

I have the following use case: The user can select one or multiple of Items A/B/C... and be shown a time series graph of var X against t for that Item(s). There is only 1 graph shown, so when multiple ...
cgtk's user avatar
  • 461
3 votes
2 answers
104 views

What is the best way to handle missing response (transaction result unknown)

We're arranging UI screens for mobile banks. To perform "transactions", the system needs to communicate with the core bank mainframe. Sometimes, we don't receive the response after sending a ...
Kent Yang's user avatar
3 votes
1 answer
130 views

Why does front page of Google.com give no feedback when trying to search when nothing's entered?

Carry out the following experiment: Go to google.com, Leave the "search" field empty, Click "Google search" I was having a discussion with my friend about how applications should ...
d33tah's user avatar
  • 345
3 votes
2 answers
210 views

What should an error state for a number value be?

Let's say that there are different numbers presented to the user - money values ($1.50), percentage values (+25.53%), development values (+$3.50), etc. In case there is an error in retrieving one of ...
lookasbeet's user avatar
0 votes
1 answer
221 views

Confirming to the user that the message was resent, after it failed on customer support chat

I'm designing a in-app live chat agent support UX. In the situation that a message wasn't sent to the agent, there will be a micro error message below the chat bubble with the resend option. my ...
Blue Ocean's user avatar
  • 10.7k
1 vote
3 answers
208 views

Recommended approach for form errors

I am in a bit of confused state in terms of how to design flows for forms. Let's consider a scenario I have a form with fifteen fields(it is pretty normal in my application). All these fields have ...
Rajesh Yogeshwar's user avatar
1 vote
1 answer
131 views

Error on initial push notification subscription

Does it make sense to inform the user with an error message when initial registration to push notifications fails?
sslo's user avatar
  • 11
32 votes
9 answers
13k views

Should disabled buttons give feedback when clicked?

I was wondering if you could help me with a UX issue I am facing with “disabled buttons in Mobile” We have a few different input fields as part of a mobile onboarding process. These forms have quite ...
Steady As She Goes's user avatar
0 votes
1 answer
351 views

What is the best practice to show errors when parsing a large csv file?

I am designing the experience for uploading and validating a large CSV file, which can possibly have as many as 20,000 rows. It will really help if there was some way to show the user all the row ...
Arriving From The Sky's user avatar
2 votes
1 answer
189 views

Prevent element jumping when error occurs

I'm working on a video editing application. It can have multiple layers and when a layer has an error, like corrupted frame, it displays an error message under the layer name. The problem is, when I ...
Runtime Terror's user avatar
1 vote
3 answers
572 views

How should I format inline errors when there is input description

How should I do this? Should the error replace the input description, should it go under? Please give your opinions and reasoning. I would still like users to see the description, but I feel like ...
Dominus Vilicus's user avatar
0 votes
2 answers
4k views

Empty field. Error message or just highlight?

Which way would be better to add an error massage to the required empty field or it could be just highlighted?
Roman Turov's user avatar
0 votes
1 answer
1k views

Error message in login

In the login page of my software, there are 3 input fields - organization, username, and password. There isn't an option to register, but the registration is done by the organization manager. ...
ProductM's user avatar
1 vote
1 answer
85 views

How common is it for a user to report that they're having a problem?

Let's say that I have a website that has a large usability problem, like videos that were once available to watch are now buried under some hard to find links and buttons. Is there any data that ...
rykener's user avatar
  • 131
1 vote
1 answer
2k views

Material design error message on top of a pop up

We are using material design messaging guidelines in a complex system, the problem: in case I have an issue with a form and the issue is a non critical one, I will show a banner, In case I have a ...
Eran Bar's user avatar
  • 1,040
2 votes
3 answers
365 views

Does it make sense to display error messages for in-place editing?

In place editing definition: A label fields that when I click turns into an input field and allows me to type modify the text. Then either by clicking out or pressing tab it will automatically save ...
Luke Xu's user avatar
  • 135
2 votes
2 answers
145 views

error handling in existing system

I want to add error messages to an existing system, the problem is that there is no designated space for them How do you suggest to handle errors? What I plan to do: Paint the frame in red Add a ...
Eran Bar's user avatar
  • 1,040
11 votes
6 answers
6k views

Should I use error message or warning message for optional field validations?

I have two types of validation pop-ups (toasts). One is used to display error messages in red and another one is for warning messages in yellow. I have an (optional) image upload field in my form ...
ManirajSS's user avatar
  • 211
0 votes
3 answers
316 views

Is it good practice to show notification on error?

Is it good practice to show this type of notification on general errors? It looks like material design is suggesting for mobile, but how about web? Example: User tries to login, but login fails ...
Mohamed's user avatar
  • 159
0 votes
1 answer
136 views

Do modern web applications need warning states?

I'm just curious about the system status in the modern web app design. In some old windows applications, they have warning(yellow colored), error(red colored) and success (green colored). In the ...
Cary Liu's user avatar
  • 121
2 votes
1 answer
111 views

Is there a reason to intentionally induce errors in forms?

An interesting thing happened on almost every bank and credit-card website UI I used today: I entered absolutely correct data. And the system updated/refreshed, either through a refresh or some sort ...
Harper - Reinstate Monica's user avatar
1 vote
1 answer
809 views

How to tell a user about an error after clicking a button?

I'm sending an AJAX request to refresh the blog page with posts that apply to certain a category. How do I tell a user that his request failed? Should I tell him exactly why it failed(error, internet ...
Open up's user avatar
  • 93
1 vote
2 answers
307 views

Error handling on network call failure on multiple-component page

If I have a page with multiple panels or widgets, which get data from different REST calls and one of them fails, a) is it better to show an error message inside just the panel(inline error message),...
technimadhu's user avatar
5 votes
3 answers
1k views

How to manage usability with multiple http error messages?

I am writing an Angular 1.5.3 app. On my main 'home' page controller I call 2 different endpoints with $http. The two endpoints are not related to each other and have separate data etc. One problem I ...
user1261710's user avatar
2 votes
1 answer
94 views

To report an error with expected functionality...or to not?

We have a form with a 'Show Map' button. This 'Show Map' button is displayed based on an action from the user and a subsequent response from a call to a web service. If the user selects a particular ...
JTech's user avatar
  • 133
3 votes
2 answers
2k views

How to display multiple complex validation errors and warnings

To help our users in data entry, we provide them with Warnings (User's data MAY BE correct so we allow them to save) Errors (User's data IS NOT correct; cannot be saved without fixing first.) How ...
Dana Erickson UXC's user avatar
7 votes
2 answers
2k views

How do I handle wrong input in a multiple input field?

The user has to input a 'serial' that can be verified in a database. The user can enter 1 to n 'serials'. Serials can be good or bad. For those following case, I do: Case 1: Do the process on good ...
Drag and Drop's user avatar
1 vote
1 answer
145 views

How to help users avoid making conscious mistakes? [closed]

I am working on the navigation pattern and design of a mobile application. I am facing a problem. The user has to choose one item from a list of items. Best scenario: The user chooses the correct ...
Hamdy's user avatar
  • 175
-1 votes
2 answers
174 views

UI elements indicating correctness of textual user input

Which symbols are suitable to indicate that something is "verified" or simply correct? As far as i know, a (green) tick is the obvious choice. An alternative is a thumbs up-icon which seems to be ...
nichoio's user avatar
  • 99
3 votes
4 answers
348 views

How should I handle errors due to not being logged in?

I have a website that allows to check in/out items. When a user clicks "Check Out" without being logged in, they are redirected to a page that explains that they were not logged in. Is there a better ...
anna328p's user avatar
  • 1,132
6 votes
7 answers
9k views

How to tell users that s/he might be adding a duplicate record

I have a form where users can add new contact records. Multiple users all use the same form, so it's quite possible that user ABC might try to add the same contact record that user DEF has already ...
Saurabh Kautilya Gupta's user avatar
1 vote
1 answer
131 views

Colour coding validation messages and general messages

I am currently working on a website which has a lot of validation messages (e.g. you successfully logged in, The address has been saved, Some items are out of stock and so on) we provide customers ...
Awfor's user avatar
  • 525
2 votes
3 answers
158 views

Expected Behavior for Page with Two Forms, One With Error State

Our application embraces a bit of a dark pattern: two forms on one page. Filter and Search are independent forms. When the Search form fails validation - currently our only validation is "search term ...
dogwoodtree-dot-net's user avatar
1 vote
2 answers
107 views

Is it a good idea to refocus into a text box after validating it?

Let's say I have a text box where you only are allowed to enter integers. When the focus is lost, then the page should check whether the entry is an integer or not. If it's not an integer, then the ...
Pablo's user avatar
  • 113
0 votes
1 answer
351 views

Single sign-on App

We're implementing a "single session" solution in our mobile app ecosystem in order to avoid the case of users logging in with the same account and running more than one session on multiple devices. ...
Goren Berdichevsky's user avatar