Questions tagged [errors]

Handling and explaining errors gracefully so as to have the least negative impact on a user's experience and workflow.

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Articles and verbs in error codes. What and when to use?

Before we get to the question, I'm a beginner at UX writing and English is not my native language, so I apologize in advance for the wording. I need to write texts for error codes, for example:  No ...
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Reviewing the UI design to see if there is anything forgotten

I wonder if there is a some kind of guideline and/or a detailed analysis of an application to be sure everything works fine and help me to see what I have forgotten to design? The guideline/analysis I ...
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1 vote
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71 views

Bulk actions validation

I need to design a solution in which a User can map fields from our App to an Integration. And actually, this bit is already prepared. The problem occurs in the fields. Let's say my App has a field ...
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3 answers
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Jump back on error in progress list

I am a developer of a mobile app and have no particular proficiency in UX. In my app there is a use case where the user has to wait and the progress is shown in a list with an indicator icon [check ...
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How to handle different recaptcha errors on the frontend?

I am using recaptcha v2 invisible on my Nuxt SSR website with the help of this module I added it to my login, signup, forgot password and reset password pages 3 Recaptcha Error Conditions There are ...
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Making it clear to user that Value=0 or Error: Unable to fetch value

I have the following use case: The user can select one or multiple of Items A/B/C... and be shown a time series graph of var X against t for that Item(s). There is only 1 graph shown, so when multiple ...
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3 votes
2 answers
74 views

What is the best way to handle missing response (transaction result unknown)

We're arranging UI screens for mobile banks. To perform "transactions", the system needs to communicate with the core bank mainframe. Sometimes, we don't receive the response after sending a ...
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3 votes
1 answer
129 views

Why does front page of Google.com give no feedback when trying to search when nothing's entered?

Carry out the following experiment: Go to google.com, Leave the "search" field empty, Click "Google search" I was having a discussion with my friend about how applications should ...
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2 answers
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What should an error state for a number value be?

Let's say that there are different numbers presented to the user - money values ($1.50), percentage values (+25.53%), development values (+$3.50), etc. In case there is an error in retrieving one of ...
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Confirming to the user that the message was resent, after it failed on customer support chat

I'm designing a in-app live chat agent support UX. In the situation that a message wasn't sent to the agent, there will be a micro error message below the chat bubble with the resend option. my ...
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Recommended approach for form errors

I am in a bit of confused state in terms of how to design flows for forms. Let's consider a scenario I have a form with fifteen fields(it is pretty normal in my application). All these fields have ...
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1 answer
90 views

Error on initial push notification subscription

Does it make sense to inform the user with an error message when initial registration to push notifications fails?
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29 votes
9 answers
11k views

Should disabled buttons give feedback when clicked?

I was wondering if you could help me with a UX issue I am facing with “disabled buttons in Mobile” We have a few different input fields as part of a mobile onboarding process. These forms have quite ...
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1 answer
203 views

What is the best practice to show errors when parsing a large csv file?

I am designing the experience for uploading and validating a large CSV file, which can possibly have as many as 20,000 rows. It will really help if there was some way to show the user all the row ...
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2 votes
1 answer
97 views

Prevent element jumping when error occurs

I'm working on a video editing application. It can have multiple layers and when a layer has an error, like corrupted frame, it displays an error message under the layer name. The problem is, when I ...
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1 vote
3 answers
283 views

How should I format inline errors when there is input description

How should I do this? Should the error replace the input description, should it go under? Please give your opinions and reasoning. I would still like users to see the description, but I feel like ...
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2 answers
3k views

Empty field. Error message or just highlight?

Which way would be better to add an error massage to the required empty field or it could be just highlighted?
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1 answer
407 views

Error message in login

In the login page of my software, there are 3 input fields - organization, username, and password. There isn't an option to register, but the registration is done by the organization manager. ...
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1 answer
55 views

How common is it for a user to report that they're having a problem?

Let's say that I have a website that has a large usability problem, like videos that were once available to watch are now buried under some hard to find links and buttons. Is there any data that ...
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1 answer
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Material design error message on top of a pop up

We are using material design messaging guidelines in a complex system, the problem: in case I have an issue with a form and the issue is a non critical one, I will show a banner, In case I have a ...
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2 votes
3 answers
313 views

Does it make sense to display error messages for in-place editing?

In place editing definition: A label fields that when I click turns into an input field and allows me to type modify the text. Then either by clicking out or pressing tab it will automatically save ...
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2 votes
2 answers
136 views

error handling in existing system

I want to add error messages to an existing system, the problem is that there is no designated space for them How do you suggest to handle errors? What I plan to do: Paint the frame in red Add a ...
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10 votes
5 answers
5k views

Should I use error message or warning message for optional field validations?

I have two types of validation pop-ups (toasts). One is used to display error messages in red and another one is for warning messages in yellow. I have an (optional) image upload field in my form ...
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3 answers
188 views

Is it good practice to show notification on error?

Is it good practice to show this type of notification on general errors? It looks like material design is suggesting for mobile, but how about web? Example: User tries to login, but login fails ...
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1 answer
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Do modern web applications need warning states?

I'm just curious about the system status in the modern web app design. In some old windows applications, they have warning(yellow colored), error(red colored) and success (green colored). In the ...
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2 votes
1 answer
105 views

Is there a reason to intentionally induce errors in forms?

An interesting thing happened on almost every bank and credit-card website UI I used today: I entered absolutely correct data. And the system updated/refreshed, either through a refresh or some sort ...
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1 vote
1 answer
494 views

How to tell a user about an error after clicking a button?

I'm sending an AJAX request to refresh the blog page with posts that apply to certain a category. How do I tell a user that his request failed? Should I tell him exactly why it failed(error, internet ...
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2 answers
279 views

Error handling on network call failure on multiple-component page

If I have a page with multiple panels or widgets, which get data from different REST calls and one of them fails, a) is it better to show an error message inside just the panel(inline error message),...
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5 votes
3 answers
1k views

How to manage usability with multiple http error messages?

I am writing an Angular 1.5.3 app. On my main 'home' page controller I call 2 different endpoints with $http. The two endpoints are not related to each other and have separate data etc. One problem I ...
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2 votes
1 answer
93 views

To report an error with expected functionality...or to not?

We have a form with a 'Show Map' button. This 'Show Map' button is displayed based on an action from the user and a subsequent response from a call to a web service. If the user selects a particular ...
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3 votes
2 answers
1k views

How to display multiple complex validation errors and warnings

To help our users in data entry, we provide them with Warnings (User's data MAY BE correct so we allow them to save) Errors (User's data IS NOT correct; cannot be saved without fixing first.) How ...
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7 votes
2 answers
2k views

How do I handle wrong input in a multiple input field?

The user has to input a 'serial' that can be verified in a database. The user can enter 1 to n 'serials'. Serials can be good or bad. For those following case, I do: Case 1: Do the process on good ...
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1 vote
1 answer
145 views

How to help users avoid making conscious mistakes? [closed]

I am working on the navigation pattern and design of a mobile application. I am facing a problem. The user has to choose one item from a list of items. Best scenario: The user chooses the correct ...
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-1 votes
2 answers
137 views

UI elements indicating correctness of textual user input

Which symbols are suitable to indicate that something is "verified" or simply correct? As far as i know, a (green) tick is the obvious choice. An alternative is a thumbs up-icon which seems to be ...
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3 votes
4 answers
228 views

How should I handle errors due to not being logged in?

I have a website that allows to check in/out items. When a user clicks "Check Out" without being logged in, they are redirected to a page that explains that they were not logged in. Is there a better ...
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5 votes
7 answers
7k views

How to tell users that s/he might be adding a duplicate record

I have a form where users can add new contact records. Multiple users all use the same form, so it's quite possible that user ABC might try to add the same contact record that user DEF has already ...
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1 vote
1 answer
81 views

Colour coding validation messages and general messages

I am currently working on a website which has a lot of validation messages (e.g. you successfully logged in, The address has been saved, Some items are out of stock and so on) we provide customers ...
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2 votes
3 answers
150 views

Expected Behavior for Page with Two Forms, One With Error State

Our application embraces a bit of a dark pattern: two forms on one page. Filter and Search are independent forms. When the Search form fails validation - currently our only validation is "search term ...
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1 vote
2 answers
76 views

Is it a good idea to refocus into a text box after validating it?

Let's say I have a text box where you only are allowed to enter integers. When the focus is lost, then the page should check whether the entry is an integer or not. If it's not an integer, then the ...
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1 answer
338 views

Single sign-on App

We're implementing a "single session" solution in our mobile app ecosystem in order to avoid the case of users logging in with the same account and running more than one session on multiple devices. ...
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21 votes
10 answers
2k views

Necessity of writing the number "404" on a 404 page?

I've been working on a 404 page recently and have been confronted with the issue of whether we need to explicitly write the numbers '404' on the 404 page. My team's opinion on this issue is split. I ...
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8 votes
3 answers
368 views

Which principle is violated if only one error message is shown at a time?

Our application is showing one error message at a time only, instead of listing all errors at once. The user spends much time clicking the OK button, fixing one item and then repeat. Highlighting all ...
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2 votes
3 answers
819 views

Validation status - should it disappear or turn green?

We have client-side validation when users fill out a form. See below: The question here is: if the user answers the question, should the "!" button disappear? This button also serves as toggling on/...
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1 vote
1 answer
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How do I handle errors in a children's application?

I'm developing a children's learning app for preschoolers where the basic idea is that the parent hands the device to the child, and is free to then leave the room. I anticipate, of course, that the ...
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3 votes
1 answer
130 views

What are the best practices for saving? Incompatible errors vs user-input error?

I've been trying to set a standard for my team. Right now, I have it as when there is a system error there would be a toast And when there is a user error, the field becomes red and there is an error ...
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1 vote
2 answers
51 views

Error in the newsletter. How to deal with?

We sent our monthly newsletter to our users with an error inside. Only 3 for 1000 customers complained about that. We can send a corrected version to all the customers or just those who complained. ...
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  • 113
0 votes
1 answer
108 views

Track Errors in UI [closed]

I was thinking about tracking the errors a user encounters within the UI. The idea is that if I'm notified of such errors, I can start to see trends and correct major issues. Has anyone done this ...
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3 votes
2 answers
1k views

Displaying errors to a user - One at a time or all at once?

For context: This is a desktop application interacting with a service running on W7. I'll try and leave all the technical details out of this, but here goes: Part of my application has to send a ...
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  • 131
4 votes
2 answers
177 views

Should 404 page use different layout from the rest of the site?

An error page can either use the same template as the rest of the site or a different one. With Error 500 (Server Error), it is preferred for the error page to be as simple as possible to lower the ...
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1 vote
3 answers
2k views

What is the recommended way to display a form field in an error state that is also on focus?

I've seen a lot of tips on good error states, but I haven't seen much on best practices for when the error state field in on focus. Here is an example of a sign up form with multiple errors (...
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