Questions tagged [errors]

Handling and explaining errors gracefully so as to have the least negative impact on a user's experience and workflow.

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Best practice for users on pages in wrong conditions

Our webapp has different technical pages, that are used as parts of some flows, for example: “Your session has ended” page where the user gets redirected when their session ends with timeout; “You ...
exp's user avatar
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0 votes
2 answers
135 views

Any ideas for a half success, half error modal?

I am working on a forecasting tool where a user enters their current week's data and our tool outputs a forecast for the following week's data. The user can have various sets of data. When our tool ...
Michelle Walstra's user avatar
1 vote
1 answer
63 views

How do I plan for errors in the product that I'm redesigning?

So I'm working on an internal data product that's used mainly by two users (analysts) within the data team. I've created a user flow, but haven't mapped out the potential errors on the flow during ...
Alexa's user avatar
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0 votes
1 answer
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Multiple upload states and error handling

I am currently working on a banking site. We are designing a section of the site where users can follow their applications, i.e. for a loan. They can sign and upload documents from there. There will ...
Raphaëlle M's user avatar
2 votes
2 answers
81 views

Categorising alert messages

I'm currently working on digitalizing a dispute form, and throughout filling out this form, the user is most likely going to run into alert messages of some sort. While designing, we realized some of ...
mxds's user avatar
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The desired general experience for loading data on a webpage?

I am working on a web framework and curious what the best practice is for how to load data into a "page". The general function is, the page has a set of data (record(s), like JSON data), or ...
Lance's user avatar
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0 votes
1 answer
63 views

Articles and verbs in error codes. What and when to use?

Before we get to the question, I'm a beginner at UX writing and English is not my native language, so I apologize in advance for the wording. I need to write texts for error codes, for example:  No ...
Val's user avatar
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-1 votes
3 answers
132 views

Reviewing the UI design to see if there is anything forgotten

I wonder if there is a some kind of guideline and/or a detailed analysis of an application to be sure everything works fine and help me to see what I have forgotten to design? The guideline/analysis I ...
Dilara Yılmaz's user avatar
1 vote
1 answer
160 views

Bulk actions validation

I need to design a solution in which a User can map fields from our App to an Integration. And actually, this bit is already prepared. The problem occurs in the fields. Let's say my App has a field ...
Madzik's user avatar
  • 43
2 votes
3 answers
137 views

Jump back on error in progress list

I am a developer of a mobile app and have no particular proficiency in UX. In my app there is a use case where the user has to wait and the progress is shown in a list with an indicator icon [check ...
Aldinjo's user avatar
  • 137
2 votes
1 answer
893 views

How to handle different recaptcha errors on the frontend?

I am using recaptcha v2 invisible on my Nuxt SSR website with the help of this module I added it to my login, signup, forgot password and reset password pages 3 Recaptcha Error Conditions There are ...
PirateApp's user avatar
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1 vote
1 answer
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Making it clear to user that Value=0 or Error: Unable to fetch value

I have the following use case: The user can select one or multiple of Items A/B/C... and be shown a time series graph of var X against t for that Item(s). There is only 1 graph shown, so when multiple ...
cgtk's user avatar
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3 votes
2 answers
90 views

What is the best way to handle missing response (transaction result unknown)

We're arranging UI screens for mobile banks. To perform "transactions", the system needs to communicate with the core bank mainframe. Sometimes, we don't receive the response after sending a ...
Kent Yang's user avatar
3 votes
1 answer
130 views

Why does front page of Google.com give no feedback when trying to search when nothing's entered?

Carry out the following experiment: Go to google.com, Leave the "search" field empty, Click "Google search" I was having a discussion with my friend about how applications should ...
d33tah's user avatar
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3 votes
2 answers
184 views

What should an error state for a number value be?

Let's say that there are different numbers presented to the user - money values ($1.50), percentage values (+25.53%), development values (+$3.50), etc. In case there is an error in retrieving one of ...
LukasB's user avatar
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0 votes
0 answers
139 views

Confirming to the user that the message was resent, after it failed on customer support chat

I'm designing a in-app live chat agent support UX. In the situation that a message wasn't sent to the agent, there will be a micro error message below the chat bubble with the resend option. my ...
Blue Ocean's user avatar
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1 vote
3 answers
154 views

Recommended approach for form errors

I am in a bit of confused state in terms of how to design flows for forms. Let's consider a scenario I have a form with fifteen fields(it is pretty normal in my application). All these fields have ...
Rajesh Yogeshwar's user avatar
1 vote
1 answer
113 views

Error on initial push notification subscription

Does it make sense to inform the user with an error message when initial registration to push notifications fails?
sslo's user avatar
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31 votes
9 answers
12k views

Should disabled buttons give feedback when clicked?

I was wondering if you could help me with a UX issue I am facing with “disabled buttons in Mobile” We have a few different input fields as part of a mobile onboarding process. These forms have quite ...
Steady As She Goes's user avatar
0 votes
1 answer
276 views

What is the best practice to show errors when parsing a large csv file?

I am designing the experience for uploading and validating a large CSV file, which can possibly have as many as 20,000 rows. It will really help if there was some way to show the user all the row ...
Arriving From The Sky's user avatar
2 votes
1 answer
153 views

Prevent element jumping when error occurs

I'm working on a video editing application. It can have multiple layers and when a layer has an error, like corrupted frame, it displays an error message under the layer name. The problem is, when I ...
Runtime Terror's user avatar
1 vote
3 answers
448 views

How should I format inline errors when there is input description

How should I do this? Should the error replace the input description, should it go under? Please give your opinions and reasoning. I would still like users to see the description, but I feel like ...
Dominus Vilicus's user avatar
0 votes
2 answers
3k views

Empty field. Error message or just highlight?

Which way would be better to add an error massage to the required empty field or it could be just highlighted?
Roman Turov's user avatar
0 votes
1 answer
746 views

Error message in login

In the login page of my software, there are 3 input fields - organization, username, and password. There isn't an option to register, but the registration is done by the organization manager. ...
ProductM's user avatar
1 vote
1 answer
63 views

How common is it for a user to report that they're having a problem?

Let's say that I have a website that has a large usability problem, like videos that were once available to watch are now buried under some hard to find links and buttons. Is there any data that ...
rykener's user avatar
  • 131
1 vote
1 answer
2k views

Material design error message on top of a pop up

We are using material design messaging guidelines in a complex system, the problem: in case I have an issue with a form and the issue is a non critical one, I will show a banner, In case I have a ...
Eran Bar's user avatar
  • 1,000
2 votes
3 answers
359 views

Does it make sense to display error messages for in-place editing?

In place editing definition: A label fields that when I click turns into an input field and allows me to type modify the text. Then either by clicking out or pressing tab it will automatically save ...
Luke Xu's user avatar
  • 135
2 votes
2 answers
143 views

error handling in existing system

I want to add error messages to an existing system, the problem is that there is no designated space for them How do you suggest to handle errors? What I plan to do: Paint the frame in red Add a ...
Eran Bar's user avatar
  • 1,000
10 votes
5 answers
6k views

Should I use error message or warning message for optional field validations?

I have two types of validation pop-ups (toasts). One is used to display error messages in red and another one is for warning messages in yellow. I have an (optional) image upload field in my form ...
ManirajSS's user avatar
  • 201
0 votes
3 answers
257 views

Is it good practice to show notification on error?

Is it good practice to show this type of notification on general errors? It looks like material design is suggesting for mobile, but how about web? Example: User tries to login, but login fails ...
Mohamed's user avatar
  • 159
0 votes
1 answer
136 views

Do modern web applications need warning states?

I'm just curious about the system status in the modern web app design. In some old windows applications, they have warning(yellow colored), error(red colored) and success (green colored). In the ...
Cary Liu's user avatar
  • 121
2 votes
1 answer
108 views

Is there a reason to intentionally induce errors in forms?

An interesting thing happened on almost every bank and credit-card website UI I used today: I entered absolutely correct data. And the system updated/refreshed, either through a refresh or some sort ...
Harper - Reinstate Monica's user avatar
1 vote
1 answer
652 views

How to tell a user about an error after clicking a button?

I'm sending an AJAX request to refresh the blog page with posts that apply to certain a category. How do I tell a user that his request failed? Should I tell him exactly why it failed(error, internet ...
Open up's user avatar
  • 93
1 vote
2 answers
293 views

Error handling on network call failure on multiple-component page

If I have a page with multiple panels or widgets, which get data from different REST calls and one of them fails, a) is it better to show an error message inside just the panel(inline error message),...
technimadhu's user avatar
5 votes
3 answers
1k views

How to manage usability with multiple http error messages?

I am writing an Angular 1.5.3 app. On my main 'home' page controller I call 2 different endpoints with $http. The two endpoints are not related to each other and have separate data etc. One problem I ...
user1261710's user avatar
2 votes
1 answer
94 views

To report an error with expected functionality...or to not?

We have a form with a 'Show Map' button. This 'Show Map' button is displayed based on an action from the user and a subsequent response from a call to a web service. If the user selects a particular ...
JTech's user avatar
  • 133
3 votes
2 answers
2k views

How to display multiple complex validation errors and warnings

To help our users in data entry, we provide them with Warnings (User's data MAY BE correct so we allow them to save) Errors (User's data IS NOT correct; cannot be saved without fixing first.) How ...
Dana Erickson UXC's user avatar
7 votes
2 answers
2k views

How do I handle wrong input in a multiple input field?

The user has to input a 'serial' that can be verified in a database. The user can enter 1 to n 'serials'. Serials can be good or bad. For those following case, I do: Case 1: Do the process on good ...
Drag and Drop's user avatar
1 vote
1 answer
145 views

How to help users avoid making conscious mistakes? [closed]

I am working on the navigation pattern and design of a mobile application. I am facing a problem. The user has to choose one item from a list of items. Best scenario: The user chooses the correct ...
Hamdy's user avatar
  • 175
-1 votes
2 answers
149 views

UI elements indicating correctness of textual user input

Which symbols are suitable to indicate that something is "verified" or simply correct? As far as i know, a (green) tick is the obvious choice. An alternative is a thumbs up-icon which seems to be ...
nichoio's user avatar
  • 99
3 votes
4 answers
280 views

How should I handle errors due to not being logged in?

I have a website that allows to check in/out items. When a user clicks "Check Out" without being logged in, they are redirected to a page that explains that they were not logged in. Is there a better ...
anna328p's user avatar
  • 1,142
6 votes
7 answers
9k views

How to tell users that s/he might be adding a duplicate record

I have a form where users can add new contact records. Multiple users all use the same form, so it's quite possible that user ABC might try to add the same contact record that user DEF has already ...
Saurabh Kautilya Gupta's user avatar
1 vote
1 answer
88 views

Colour coding validation messages and general messages

I am currently working on a website which has a lot of validation messages (e.g. you successfully logged in, The address has been saved, Some items are out of stock and so on) we provide customers ...
Awfor's user avatar
  • 525
2 votes
3 answers
153 views

Expected Behavior for Page with Two Forms, One With Error State

Our application embraces a bit of a dark pattern: two forms on one page. Filter and Search are independent forms. When the Search form fails validation - currently our only validation is "search term ...
dogwoodtree-dot-net's user avatar
1 vote
2 answers
83 views

Is it a good idea to refocus into a text box after validating it?

Let's say I have a text box where you only are allowed to enter integers. When the focus is lost, then the page should check whether the entry is an integer or not. If it's not an integer, then the ...
Pablo's user avatar
  • 113
0 votes
1 answer
350 views

Single sign-on App

We're implementing a "single session" solution in our mobile app ecosystem in order to avoid the case of users logging in with the same account and running more than one session on multiple devices. ...
Goren Berdichevsky's user avatar
21 votes
10 answers
2k views

Necessity of writing the number "404" on a 404 page?

I've been working on a 404 page recently and have been confronted with the issue of whether we need to explicitly write the numbers '404' on the 404 page. My team's opinion on this issue is split. I ...
Seanevd's user avatar
  • 341
8 votes
3 answers
380 views

Which principle is violated if only one error message is shown at a time?

Our application is showing one error message at a time only, instead of listing all errors at once. The user spends much time clicking the OK button, fixing one item and then repeat. Highlighting all ...
Thomas Weller's user avatar
2 votes
3 answers
936 views

Validation status - should it disappear or turn green?

We have client-side validation when users fill out a form. See below: The question here is: if the user answers the question, should the "!" button disappear? This button also serves as toggling on/...
bobbyo23's user avatar
  • 101
1 vote
1 answer
45 views

How do I handle errors in a children's application?

I'm developing a children's learning app for preschoolers where the basic idea is that the parent hands the device to the child, and is free to then leave the room. I anticipate, of course, that the ...
moonman239's user avatar