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Increased detail and explanation for users to gain understanding on certain topics.

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2answers
67 views

Need ideas for a better bulk file uploader for multiple files

So here is the situation. I am designing a content management system that handles content for Publishers (Books, Journals, Magazines etc.). Here are the steps the user will take in my CMS: User ...
0
votes
3answers
238 views

Should I use the accordion with long text?

We design the help centre for our product. We have an idea to put each long articles, instructions and the form to leave feedback to accordions. Will be it convenient for users? I think that if there ...
0
votes
1answer
110 views

Should the help centre for my company's product be on a separate domain?

I have to design a help centre for my company's product. I noticed that many sites place their help centres on a separate domain. Why do they do this? Does it make UX better for users?
1
vote
1answer
80 views

Having Trouble with Nested Line Items in a Mobile App

I'm trying to figure out the best UX for the following situation, in which we are developing a mobile application that will work with the database from an existing web application. In the web ...
4
votes
4answers
245 views

What's the name for the little help bubbles some sites use

Some sites, such as Discord, show little hovering circles over UI features to new users, that they can click to learn about a feature for the first time. After clicking once, these go away with the ...
0
votes
1answer
36 views

What are some pros and cons of a cuboid soda can? [closed]

What is some pros and cons of a rectangular cuboid? I only have a few advantages and disadvantages.
2
votes
2answers
115 views

Best way to display help/hints without leaving page

I have a video clipping application which allows the user to clip, add visual effects and create a new file from uploaded video. The user does all the clipping and editing on the same prompt where he/...
1
vote
3answers
165 views

How do I make it obvious that a button is hoverable?

I need to hide away a piece of text that explains a useful part about using the UI for an app I am making (out of space) and a tooltip will work fine. My concern is that if people see a button they ...
1
vote
2answers
81 views

Recommended patterns for help cues/hints/documentation

I've been scouring the web, but haven't been finding much with regards to different options on how to present help text and/or documentation. Obviously there's an established pattern of just having a ...
0
votes
1answer
94 views

Files downloaded from site - how to address public computers

Our site allows the user to download PDF files (either stored in our CMS system or created as a Stream from the API) that contains personal financial information We have a client who has asked if we ...
0
votes
1answer
808 views

Detect if User has pop ups enabled. Best way to do it

I'm facing a problem where I need to check if the user has pop ups enabled when they try to view a pdf file in their browser and for this I would need to open a tab and close it real quick, there's no ...
1
vote
3answers
159 views

Looking for a good way to integrate help in application?

Desktop application I am currently working on has several terms with complex concepts/definitions we have invented ourselves. They certainly deserve to be explained to those who just decide to check ...
7
votes
5answers
1k views

What's the difference between “Help Center” and “Knowledge Base” sections on a website, if there's any?

Which is better to use for a page with articles (explaining how to use the app)? Because I've seen different companies use either of the mentioned. I even saw some use "Help & Knowledgebase"? ...
2
votes
2answers
77 views

How does providing users with the option to flag wrong content influence the perception of product quality?

We're providing various learning content on our webpage. Sometimes users send us emails complaining about specific content that we need to fix. Without further description it is often quite difficult ...
11
votes
4answers
2k views

'turn over' on a leaflet

Not too sure if this question should be here or not, but regardless. Should a leaflet have 'turn over' written at the bottom centre to let the viewer know there is another side, or will they ...
3
votes
1answer
54 views

Temporary help message for page on mobile?

I have screen which needs to explained with a small temporary help message. It shouldn't be a dialog and should be least intrusive. It only appears when that screen is first opened. I have seen many ...
5
votes
2answers
398 views

Best way to integrate “Help Guide” into a Android Application

I would like introduce some "help" into my Android application to provide user some source of FAQ/this icon is what/how-to for features in my Android application. Most android applications I seen ...
1
vote
2answers
63 views

What's a good way to provide help for grid columns in a tight space?

In my app, I've got grids like the following: It is not apparent, but if you click on the column header in the first three columns, it sorts by that column, but if you do this on the other columns (...
2
votes
3answers
238 views

What is the best practice for an interactive tutorial?

I am working on implementing an interactive tutorial that shows users how to use different products on a website. Many users of the site do not have advanced computer or internet skills, so the ...
4
votes
3answers
571 views

How to manage large data sets that need to be displayed on a dashboard?

I have to create a new dashboard for a client. It needs to include a table, two pie charts, and combo column chart. There is A LOT of data that needs to be displayed, causing the page to be very tall ...
1
vote
1answer
101 views

Quick help access

I have a question regarding a quick help access. We are implementing an onboarding tool in a desktop (cloud based) app we have. This tool needs to have a quick help access in each page (help in ...
0
votes
1answer
81 views

Element, that describe level of importance

I'm working a website design. I have a table with products from my list (like basket in eCommerce websites), and table with information about shops (address, link to map etc.), where I can buy ...
3
votes
2answers
209 views

What would be the best way to guide users in this design and avoid forcing users to make the mistake then correcting them?

I am trying to find the best way to guide user to achieve their goal (Submitting a course) without the need to force users to make a mistake then correcting them. In this design: User lands on this ...
0
votes
1answer
169 views

Help Button - should it be always visible and should it redirect to a specific section in the documentation?

We are building a rather complex enterprise which consists of separate modules. In each module - each one of them can be quite different e.g. one is for reports, second for products etc. One of the ...
1
vote
1answer
124 views

What can I do to improve this help/usage message? [closed]

I'm currently developing a command line tool for unix. Since it is good practise to provide a decent help/usage message I decided to work on it a little. There are two variants of this message. The ...
0
votes
2answers
287 views

How to add contextual help for tables

I've got a table that contains around 9 columns. Many of the columns contain dates and reference numbers that are used for complicated processes. The column headings are currently expert terms for the ...
2
votes
1answer
78 views

Verbose Help Section

I am working on a government mapping application. My boss requests (requires) a help/directions documentation on the map and I came up with the following landing page: I find this verbose, futhermore,...
0
votes
1answer
57 views

Website with tutorial-style help [closed]

I am developing a website for a client and since it's quite complicated for new users I suggested creating a simple tutorial during the first visit. The background is supposed to darken a bit, one of ...
2
votes
3answers
277 views

Single or multiple help buttons for portlet-style UI?

We're building a call center app where there will be multiple portlets on a page, each with its own function. For example, when the call center agent logs in they might see a Work Queue portlet, a ...
6
votes
4answers
150 views

Do the number of questions in FAQ affect perception of site?

In doing a new website, our client provided us with a quite long list of FAQ (Frequently Asked Questions). As usual in these cases, questions are made up (a totally different question, but a whole ...
0
votes
1answer
511 views

Best practices for providing help in complex web applications [closed]

I would like to know if there is any consensus on the best way to provide help in complex web applications (online banking in my case). The web app contains dashboards, scrollers with table content, ...
1
vote
1answer
73 views

How to hire a UX professional? [closed]

I have no formal development skills, have self-taught myself (with a lot of help from various forums), and have created an okay web application to help contractors. I've asked generic questions, and ...
0
votes
3answers
108 views

Should I try to standardize the location of help buttons?

I've created a dashboard containing a map. My client wants little help buttons on each of the panels so if the user has a question about what something my do in each panel, they can click and see an ...
4
votes
1answer
546 views

What's the best way to indicate that the pop up blocker may stop the user from performing a simple task?

I have an application where user have the option to open all selected items in a new windows. Unfortunately, if the user is running a fancy new-age browser that blocks pop-ups, he doesn’t realize his ...
0
votes
1answer
70 views

What help systems (KB's) are mostly used in bigger companies? [closed]

I know the first answer would normally be NO help system at all. make your UI as intuitive as possible. second would probably be about studies showing no one reading help files and the better option ...
3
votes
3answers
219 views

Guide/instruction buttons

Can someone tell me the professional name of the buttons that you see when you are in a new page or when it's a new feature? Those buttons usually open to pop-ups that will guide you in the new page/...
2
votes
3answers
149 views

what's the name or how to search for this “guiding” process?

Platform I'm working on suffer huge coldness after registration. Users get confused and leave, because they have no idea what they can do. To deal with that I want to develop a helping guide to ...
19
votes
1answer
654 views

Is the question mark “?” internationally recognised as an icon for help?

I'm looking to use "?" as my help button icon in a desktop application but I'm unsure how universally recognisable this will be. I can localise this for different culture if necessary. Any ideas?
1
vote
2answers
81 views

Is video more effective than traditional text help?

Does anyone have experience with users' success or failure in using video or "task recording", as opposed to traditional textual help to complete their task or get more information? Additionally, ...
4
votes
2answers
96 views

How should a CLI tool, that requires arguments, handle being called without arguments?

Context N.B. Herein, the terms "tool", "application", and "program" are used interchangeably. This question is not concerned with CLI tools that are intended to be useful when called without ...
5
votes
2answers
2k views

Are tours (e.g. Foundation's Joyride and Bootstrap's Tour) helpful?

I have a site with a lot of different functionality and I'm having a hard time with guiding users as to what to do and when, especially because they don't have to do tasks in any specific order. ...
3
votes
2answers
394 views

Is it true that people expect tooltips in 'old looking' systems but not in 'new looking' systems?

My hypothesis is that if you have old plain HTML forms, users are more likely to hover over elements and read tooltip texts giving more details about them. But if you style the forms to look new/fresh/...
2
votes
2answers
274 views

How does help / user guidance design differ in niche specialist web applications compared to common web design guidelines? [closed]

Backstory I'm creating a tutorial/help/guidance system for a web UI. The backend of the system is a complex professional analysis & measurement tool originally launched in the mid 90's that has ...
6
votes
3answers
176 views

If users encounter an error in an on-line/web process, typically what proportion actually complain?

Does anyone have any statistics or considered estimation on the proportion of users that contact a web site to inform/complain that an on-line process that they attempted failed? Further, does it ...
5
votes
2answers
595 views

How long should a good onboarding experience be?

I'm currently investigating and preparing to add, quite soon, a tool to welcome and guide a first-time users to the service we are offering, show them around, and explain where is everything located. ...
0
votes
1answer
386 views

How to show static (user initiated) and dynamic help text for radio buttons and dropdowns?

I am bit confused while showing help text in a lengthy form. Please refer to the image for below query: Where we can show user initiated static help (left side of the mock): How to show help icon ...
1
vote
1answer
109 views

How to perform user research on application help/documentation?

I'm interested in doing some user research to see how documentation/help is being used in our enterprise web app, and I'm not sure what the most effective method would be. I'm not looking to find ...
5
votes
1answer
3k views

How to use the “help” cursor property?

The W3C allows different CSS cursor properties. Some of them are really common, and I think a majority of users understand them because they saw them per default on any website (text when the text ...
4
votes
3answers
2k views

Best position of a help icon in textarea

What is the best position of a help icon in a textarea? here is my idea but this position could have a chance that the user will already be done typing in their text before seeing this icon. Where ...
3
votes
1answer
430 views

Designing for users of different skill levels and experience

I came across the Dreyfus model of skill acquisition while searching elsewhere on StackExchange, and I thought it would be a useful approach to designing the help and instructional information for ...