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Questions tagged [credit-cards]

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1
vote
2answers
68 views

What should happen when the user edits the expiration date for a credit card?

The UX for entering the month and year of a credit card expiration date can be tricky. I tried a few services (Netflix, Lyft, Uber) and found they were all buggy. Amazon avoids this by using drop-down ...
2
votes
2answers
134 views

How to mask saved creditcard numbers in an app

Basically within our app users are able to save their preferred payment method. I'm wondering if there is a best practice for displaying credit card info. So: All numbers displayed: 234 1234 1234 ...
50
votes
7answers
10k views

Showing “this is secure” on credit card entry screen

Should I show some sort of "this site is secure" puffery (e.g. lock image, or some brief "this site is secure" boilerplate) on my credit card payment screen? If so, what should it look like? If not, ...
0
votes
1answer
70 views

Should I allow unconfirmed users to store a credit card?

I'm currently building a site where a user can sign up, and amongst other things, opt-in to a paid subscription for a selection of products. Currently, my workflow has the following steps: Sign up (...
9
votes
3answers
6k views

Credit card field placeholder text

There has been a lot of discussion around Stripe 'Elements' default credit card field placeholder text. Their default is '4242 4242 4242 4242' as shown below: There are a few vocal users ...
2
votes
1answer
173 views

Improve chip credit card reader processing messages

Chip card readers in the US started to roll out around a year ago. Since then, I've noticed from personal experience and the report of multiple cashiers that the displayed "DO NOT REMOVE CARD" ...
2
votes
1answer
574 views

Use only “street address” and zip fields for credit card form to meet AVS?

I have a credit card form where the only two fields of the address we need to collect are "Street Address" and "Zip". Would the reduced friction of fewer fields (I would drop city, state, address2 ...
4
votes
2answers
161 views

Why do chip card readers in the US continuously flash messages?

I've noticed that all (or nearly all) the point-of-sale displays that accept credit cards with the chip in the US follow a pattern of flashing different messages during processing. Once the chip card ...
4
votes
4answers
5k views

The most intuitive way to input credit card expiry dates [duplicate]

So the two options I am considering is a drop down for months, showing the number followed by an abbreviated month, e.g. 02 Feb. Or a text field, that splits the numbers into the format MM / YY. With ...
114
votes
10answers
46k views

Splitting credit card number fields into four different inputs

I have previously been using 4 fields for the credit card number, splitting up each set of 4 numbers to make it easier to enter. I am now thinking about having one field, which inserts spaces after ...
1
vote
0answers
61 views

Credit Card Requirement Free Trial - User Experience [duplicate]

Web based application requires a credit card to signup for a free 30 day trial account for which I have got mixed reviews, because application does not enforce any limit on the usage and companies ...
23
votes
6answers
4k views

Name on card, or Card number first?

We have a fairly simple credit card form on a public website for users to add a new card, but in the process of adding support for American Express we found they require the collection of the "Name on ...
5
votes
3answers
180 views

How to communicate that an app never sends information to a server?

If you have an app that never sends any information to any server, what would be the best way to communicate this via the UI? Background: I produce an app that stores data chosen by the user, ...
2
votes
3answers
276 views

Why do sites tend to ask members for payment details, even if what they're accessing is 100% free?

Xbox Marketplace, for example, asks for payment methods to download free content (free as in never having to pay, such as demos). It says it's free, but states that you need to be "charged" to get it. ...
1
vote
2answers
131 views

Dynamic Billing Information Validations In Checkout System

I'm unsure if this is more of a UX or security oriented question, but here goes nothing. I'm currently trying to simplify my e-store's checkout process by adding dynamic client side validations using ...
27
votes
3answers
4k views

What should the default value be for a credit card expiration date?

What is the optimal default value for a credit card expiration date? The only value I've ever noticed in practice is either the current month or the earliest possible month (January 1900 or similar).
9
votes
5answers
1k views

Why do web designers force users to enter credit card numbers without hyphens or spaces?

Credit card numbers on the cards themselves seem to follow a pattern--four clusters of digits separated by spaces. This seems to comport with "human factors engineering" that I think shows people have ...
3
votes
3answers
3k views

Including both Stripe Badge and SSL badge for credit card form?

I am currently reading up on credit card form design best practices, and giving visual cues for security seems to be a recurring issue. I use Stripe for credit card processing, and I have not seen ...
2
votes
1answer
632 views

How to design a credit card/payment form for a site filled with non-standard fonts?

Looking over many credit card form design best practices, they stick to very simple/standard fonts and designs. However, these sites use the same fonts throughout the whole site. If my site design ...
3
votes
3answers
229 views

eCommerce Payment Process

We have an eCommerce website that takes credit card payments, everything is fine, however sometimes a user enters their details, gets approved and moves on to the Complete page - they then hit back ...
1
vote
2answers
348 views

Vertical alignment of credit card date fields

Echoing my answer to Is it a bad idea to have all credit card fields on one horizontal line?, there is much evidence that suggests that vertically aligned fields and labels are the best way to layout ...
5
votes
5answers
967 views

Is it a bad idea to have all credit card fields on one horizontal line?

My checkout form is a bit long and I don't like it, so I placed credit card fields on one line. Is it a bad idea to have all the fields on one line horizontally like the image below?
2
votes
2answers
1k views

Should I show a customer granular credit card errors?

When credit cards are declined, our gateway usually provides a useful reason: insufficient funds, CVV mismatch, invalid card number, etc. Should we show this to the user? Or should we just show a ...
440
votes
10answers
172k views

Why do credit card forms ask for Visa, MasterCard, etc.?

You can tell if it's a Visa or MasterCard based on the number it starts with, i.e. 4 for Visa, 5 for MasterCard. Why do most billing forms request the type of card? It's not a barrier for bots (to my ...