Questions tagged [error-message]
information displayed when an unexpected condition occurs, usually on a computer or other device
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What should be written in an Error email, if the details of the error is empty?
We are about to design an email template for an IPAAS company that handle data integration. We have defined the template and its content through various iterations and feedback. We came up with a ...
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How to illustrate a "saved, but incomplete" state
Right now I have a form that is broken into multiple sections. Beside the form, there is a sidebar with a list of every section's name.
Each section will experience 5 states:
unsaved edit(s)
...
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Error on initial push notification subscription
Does it make sense to inform the user with an error message when initial registration to push notifications fails?
CommunityBot
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How to show error message around HTML input on blur without jarring the layout?
I have this so far, not really that styled but the basic layout.
Notice how the layout jars when there is an error message (and the error message might be longer than one line). I even tried forcing ...
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Best way to show an error when your list fails to load data from the backend?
I have a master detail view that looks like this when data loads successfully from the backend
If you click on any item, it will show details on the right side (empty currently)
What do I do if there ...
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Duplicate email addresses in Address Book
I am working on an "on the fly" create new contact form for when a user is creating an order, but wants to create a new contact while on the order form page.
The issue here is if a user ...
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Status label with more info - how best to show the "more info" part?
I have this one error status in a table. The "Learn more" is underlined, and that's how user knows to click on it, to learn how to troubleshoot the problem. When they click on "Learn ...
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Categorising alert messages
I'm currently working on digitalizing a dispute form, and throughout filling out this form, the user is most likely going to run into alert messages of some sort. While designing, we realized some of ...
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Best practices for data file upload error handling
I am currently revisiting a data upload field in our system. These files (csv, xlsx) contain thousands of rows, which can produce hundreds of errors. Currently, the way we handle this is to spit out a ...
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Limit selectable file-types or show error messages?
some users try to upload img/heic although only jpg, png or pdf are allowed.
in the best case our backend should also support img/heic.
However, our backend system will not support img/heic for a long ...
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Position of alert message in confirmation page
I have a page that displays a transaction summary where the user can perform a final check before clicking the confirmation button.
I am not sure on where to place this alert message:
"Please ...
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What UI component should I use to display API error or backend error?
What UI component should I use to display API error or backend error? Any best practice and what kind of UI element can I use to display it. I don't want to display it inside a form, but a sort of ...
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Should I use error toast to show error codes?
I'm trying to understand if it's a good practice to use error toast to show the error code/number (like error -XXX) besides the error message. Something like this:
There was a problem fetching the ...
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Error message on toast or in the page?
When the user click on the search button, he got 500 from the server (xhr error).
Should I display a popup toast say "error.." or put the message in the page instead of the results area?
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Is it good UX to provide an example of the correct input if the user entered a wrong amount?
if the user entered an amount less that the money he has in his wallet,can I say you don't have enough money try x$ or it's a bad user experience?
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How to handle delivery time slots that expire before purchase is complete?
I have an e-commerce web app where you can choose among multiple time slots for your delivery. There are some rules that depend on when the purchase is completed.
For instance, if I purchase something ...
CommunityBot
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When to validate if the set of items selected totally valid for the operation?
Case: enterprise web-client solution for sales orders, the User needs to select lots of items to perform one operation in bulk and not all the items are applicable for this operation (due to hidden ...
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How to show elements in a table row that are not combinable ? ( Pls see description)
I am having issue with a current project. We have a table which shows "offers" and also these offers would be applicable to mobile numbers labelled as : Number 1, Number 2 etc as you shown ...
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Success/Failure messages on top or bottom of the screen?
When users upload a new profile picture for example, where should I put the "Picutre successfully updated" message? TikTok does it on top, while Telegram does it on the bottom of the screen. ...
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How to show a path to solve a problem in an error toast/message
When dealing with error messages, we constantly want to empower the user to resolve their issues on their own.
However, sometimes we have to show a complex path that leads to a menu item, tab, field, ...
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Reviewing the UI design to see if there is anything forgotten
I wonder if there is a some kind of guideline and/or a detailed analysis of an application to be sure everything works fine and help me to see what I have forgotten to design? The guideline/analysis I ...
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Any ideas for a half success, half error modal?
I am working on a forecasting tool where a user enters their current week's data and our tool outputs a forecast for the following week's data.
The user can have various sets of data. When our tool ...
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Best error message to display when too many users logging onto web system
I have a website that started experiencing issues when too many people are trying to log into the website at the same time (usually at the start of the business day). Are there some examples of or ...
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How to indicate a group of required fields and single required fields in the same flow?
I would like to hear your opinion on the matter. We do have a set-up wizard like that.
Let's say in step one we do have dropdowns with values from 0 to 10 and 0 being the default value. The user can ...
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good place to add recommendation section
We are designing an insight section where user can see all the critical status products or campaigns.
we are providing a "recommended section" at bottom of the vertical scroll page.
i have a ...
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Should software refer to itself in the first-person, especially in error messages?
(I've searched this StackExchange site for posts relating to the use of first-person pronouns, but all I found concerned how to address the user and not the software, e.g. Form instructions/guidance - ...
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User guidance via error messages displayed in the scenarios in which user provides the same Email Address [closed]
There is a functionality in the system for inviting users in bulk. For inviting users, the admin has to provide the email addresses of the users.
Case 1: If an existing email address is entered, the ...
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Alternatives to "Unknown error"
What would you suggest as a better alternative from a UX perspective to "Unknown error" when the error is not found in the error registry?
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Should we auto-select a new default payment method when the current default expired?
I'm currently working on error message handling for payment failures. A couple of the reasons why a payment may fail is because a card is returned as expired or unauthorised.
If a customers’ default ...
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"X Module is disabled" toast color - red or yellow
So I have a widget that displays some info.
In some cases - you should be able to click on it and it redirects you to the X Module
In other cases - the X Module is disabled and when the user clicks on ...
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How to handle users without permission to access an app
Background: I work in Fintech. There are customers whose loans can become "written off" (due to high overdue balance etc.)Some of these customers use the customer app to access cool features....
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When should you use a snackbar element as opposed to put it on top of a form?
There's three ways of displaying error;
inline (field),
top of form (form),
and as a snackbar
When should you use a snackbar element to show an error as opposed to put it on top of a form modal or ...
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Accessible phone number input
QA flagged an issue for phone number inputs, and I would like a second opinion on their interpretation of WCAG requirements, because I believe they are raising a false negative.
Below are the ...
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How do you show multiple error messages specific per row of an XML import?
Currently, I'm working on an import function to migrate users from one system to our system.
I've checked the post input, and there is a possibility that there can be 39 error messages per person. In ...
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How to write an accessible error message for a required radio button group form element?
I have a radio button group as follows:
"Do you have any pets?"
Radio options:
"yes" or "no"
If an option is not selected, and the user submits the form, then an error ...
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Best UX for blocking users from using a form twice
I'm designing an application experience and looking for the best UX practices.
Here's the scenario:
User submits the form and gets their results immediately on the next screen + emailed to them. ...
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Is it necessary for error messages to have cause and fix in them
We are developing mobile applications, and our screen space is really limited. But our documentation guy is asking us to add long error messages that have cause.fix kinda format. So error messages are ...
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Hiding vs showing an error
I have a form that allows internal users to select from a list of subscribers to send emails to.
Each subscriber has their own set of preferences as to which emails they want to be subscribed to. For ...
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Articles and verbs in error codes. What and when to use?
Before we get to the question, I'm a beginner at UX writing and English is not my native language, so I apologize in advance for the wording.
I need to write texts for error codes, for example:
No ...
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Handling when app cannot connect to server via websockets? [closed]
I have a browser based video editing tool and one of the main issues I face is using websockets to stream information to the app in realtime. Some examples of why websockets are useful.
Automatic ...
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4
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718
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Validate an email while this in the input field - when do you start?
I just signed up for a new online service, and when I typed my email address, from the moment I started typing until I had typed the second letter after of the TLD, next to the input field there was ...
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Best practice on Web Chat “not working right now” messaging
We are currently integrating a web chat functionality on a utilities website, where customers can query their bill, or changing plans etc. with their cellular bills.
The web chat will sit top right on ...
CommunityBot
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How to display a "Log in" error in Material Design?
Problem
I am trying to create a log in page that follows the material design guidelines, but I don't know how to handle when the user inputs the wrong email or password.
In the material design ...
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How to discourage screen capture and encourage users to copy a message instead?
When encountering an error message, some of our end-users have a tendency to take a screenshot, crop it and copy-paste it in a word document or a pdf, and then they mail us that PDF...
This is ...
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What is the best way to orient or show the user off-screen required fields that need to be filled out?
What is the most effective way to direct the user to unfilled "required" form fields that are off screen after pressing submit or save on a form?
I've seen methods that I'll list below, ...
CommunityBot
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How to handle different recaptcha errors on the frontend?
I am using recaptcha v2 invisible on my Nuxt SSR website with the help of this module
I added it to my login, signup, forgot password and reset password pages
3 Recaptcha Error Conditions
There are ...
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4
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72
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Compact text indication of lost radio connection
I am working on a UI for a robotics application that uses radio communication. There is a text field for each robot that normally displays battery voltage in the format 3.72 V.
Sometimes the radio ...
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Is it OK for a form element to shift when a related error message appears? [duplicate]
When designing a form, should I design with enough space between the elements for potential errors?
So that when displaying error messages, the form elements below the error message do not shift, ...
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Is it better to inform of all errors that don't allow to continue at once or do it one per one? [duplicate]
For example, right now, to be able to continue when pressing a button the following things should happen:
An input text box should not be empty.
Internet connection should be active.
Date should be ...
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User friendly error message for invisible reCAPTCHA
Lately we've been using invisible reCAPTCHA, and more recently reCAPTCHA v3.
Both are hidden and don't require the user to enter a code or tick a box to confirm they are human.
So when there is an ...
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