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Questions tagged [error-message]

information displayed when an unexpected condition occurs, usually on a computer or other device

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2 votes
2 answers
55 views

How to handle list loading + errors on mobile

I have a list of addresses on a mobile app. What is the best way to handle pagination and loading errors? example: The list is paginated by default. 5 items are shown, with a "Load more" ...
1 vote
1 answer
30 views

Limit selectable file-types or show error messages?

some users try to upload img/heic although only jpg, png or pdf are allowed. in the best case our backend should also support img/heic. However, our backend system will not support img/heic for a long ...
1 vote
2 answers
611 views

What UI component should I use to display API error or backend error?

What UI component should I use to display API error or backend error? Any best practice and what kind of UI element can I use to display it. I don't want to display it inside a form, but a sort of ...
2 votes
2 answers
472 views

How to handle delivery time slots that expire before purchase is complete?

I have an e-commerce web app where you can choose among multiple time slots for your delivery. There are some rules that depend on when the purchase is completed. For instance, if I purchase something ...
159 votes
19 answers
67k views

What is best practice for designing form error messages?

I've seen quite a lot of research on form design, but so far, I haven't come across any studies on error message design best practices. The only piece of advice seems to be that each error should ...
1 vote
2 answers
95 views

When to validate if the set of items selected totally valid for the operation?

Case: enterprise web-client solution for sales orders, the User needs to select lots of items to perform one operation in bulk and not all the items are applicable for this operation (due to hidden ...
2 votes
1 answer
85 views

Error message on blue background form?

I am trying to make an error message that is visible and matches the styling of a blue form, image attached. I am having difficulty since the red doesn't stand out against the blue background. Any ...
1 vote
1 answer
131 views

Error on initial push notification subscription

Does it make sense to inform the user with an error message when initial registration to push notifications fails?
11 votes
6 answers
6k views

Should I use error message or warning message for optional field validations?

I have two types of validation pop-ups (toasts). One is used to display error messages in red and another one is for warning messages in yellow. I have an (optional) image upload field in my form ...
0 votes
1 answer
46 views

Form validation question where if you click in a required field but leave it without typing it displays an error

This is a form on a webpage with about 8 text fields. I am curious has anyone seen this pattern which I am thinking of using. The submit button on the form is disabled. If the user clicks in a ...
2 votes
2 answers
542 views

Error message about recaptcha failure, should it be more generic or specific?

I have a login form currently that may get recaptcha errors for various reasons Here are some error codes that are possible What do I tell the user when I run into one of these errors?
2 votes
5 answers
379 views

Position of alert message in confirmation page

I have a page that displays a transaction summary where the user can perform a final check before clicking the confirmation button. I am not sure on where to place this alert message: "Please ...
1 vote
1 answer
80 views

Best way to show error message for image upload in rich text editor?

Any good examples of sites/apps that solve this in an elegant way? I would like to show the error message in close proximity of the image upload button. Note: not the attachment link/button, but the ...
1 vote
2 answers
63 views

What should be written in an Error email, if the details of the error is empty?

We are about to design an email template for an IPAAS company that handle data integration. We have defined the template and its content through various iterations and feedback. We came up with a ...
1 vote
3 answers
3k views

How to illustrate a "saved, but incomplete" state

Right now I have a form that is broken into multiple sections. Beside the form, there is a sidebar with a list of every section's name. Each section will experience 5 states: unsaved edit(s) ...
0 votes
4 answers
1k views

How to show error message around HTML input on blur without jarring the layout?

I have this so far, not really that styled but the basic layout. Notice how the layout jars when there is an error message (and the error message might be longer than one line). I even tried forcing ...
1 vote
1 answer
163 views

Best way to show an error when your list fails to load data from the backend?

I have a master detail view that looks like this when data loads successfully from the backend If you click on any item, it will show details on the right side (empty currently) What do I do if there ...
2 votes
1 answer
80 views

Duplicate email addresses in Address Book

I am working on an "on the fly" create new contact form for when a user is creating an order, but wants to create a new contact while on the order form page. The issue here is if a user ...
3 votes
0 answers
72 views

Status label with more info - how best to show the "more info" part?

I have this one error status in a table. The "Learn more" is underlined, and that's how user knows to click on it, to learn how to troubleshoot the problem. When they click on "Learn ...
2 votes
2 answers
110 views

Categorising alert messages

I'm currently working on digitalizing a dispute form, and throughout filling out this form, the user is most likely going to run into alert messages of some sort. While designing, we realized some of ...
5 votes
3 answers
4k views

Best practices for data file upload error handling

I am currently revisiting a data upload field in our system. These files (csv, xlsx) contain thousands of rows, which can produce hundreds of errors. Currently, the way we handle this is to spit out a ...
1 vote
2 answers
463 views

Should I use error toast to show error codes?

I'm trying to understand if it's a good practice to use error toast to show the error code/number (like error -XXX) besides the error message. Something like this: There was a problem fetching the ...
0 votes
3 answers
2k views

Error message on toast or in the page?

When the user click on the search button, he got 500 from the server (xhr error). Should I display a popup toast say "error.." or put the message in the page instead of the results area?
1 vote
5 answers
101 views

Is it good UX to provide an example of the correct input if the user entered a wrong amount?

if the user entered an amount less that the money he has in his wallet,can I say you don't have enough money try x$ or it's a bad user experience?
0 votes
1 answer
28 views

How to show elements in a table row that are not combinable ? ( Pls see description)

I am having issue with a current project. We have a table which shows "offers" and also these offers would be applicable to mobile numbers labelled as : Number 1, Number 2 etc as you shown ...
0 votes
3 answers
120 views

Success/Failure messages on top or bottom of the screen?

When users upload a new profile picture for example, where should I put the "Picutre successfully updated" message? TikTok does it on top, while Telegram does it on the bottom of the screen. ...
2 votes
1 answer
282 views

How to show a path to solve a problem in an error toast/message

When dealing with error messages, we constantly want to empower the user to resolve their issues on their own. However, sometimes we have to show a complex path that leads to a menu item, tab, field, ...
-1 votes
3 answers
138 views

Reviewing the UI design to see if there is anything forgotten

I wonder if there is a some kind of guideline and/or a detailed analysis of an application to be sure everything works fine and help me to see what I have forgotten to design? The guideline/analysis I ...
0 votes
2 answers
226 views

Any ideas for a half success, half error modal?

I am working on a forecasting tool where a user enters their current week's data and our tool outputs a forecast for the following week's data. The user can have various sets of data. When our tool ...
6 votes
5 answers
4k views

Best error message to display when too many users logging onto web system

I have a website that started experiencing issues when too many people are trying to log into the website at the same time (usually at the start of the business day). Are there some examples of or ...
2 votes
6 answers
267 views

How to indicate a group of required fields and single required fields in the same flow?

I would like to hear your opinion on the matter. We do have a set-up wizard like that. Let's say in step one we do have dropdowns with values from 0 to 10 and 0 being the default value. The user can ...
4 votes
1 answer
121 views

good place to add recommendation section

We are designing an insight section where user can see all the critical status products or campaigns. we are providing a "recommended section" at bottom of the vertical scroll page. i have a ...
69 votes
11 answers
12k views

Should software refer to itself in the first-person, especially in error messages?

(I've searched this StackExchange site for posts relating to the use of first-person pronouns, but all I found concerned how to address the user and not the software, e.g. Form instructions/guidance - ...
1 vote
0 answers
114 views

User guidance via error messages displayed in the scenarios in which user provides the same Email Address [closed]

There is a functionality in the system for inviting users in bulk. For inviting users, the admin has to provide the email addresses of the users. Case 1: If an existing email address is entered, the ...
2 votes
4 answers
648 views

Alternatives to "Unknown error"

What would you suggest as a better alternative from a UX perspective to "Unknown error" when the error is not found in the error registry?
17 votes
4 answers
4k views

Should we auto-select a new default payment method when the current default expired?

I'm currently working on error message handling for payment failures. A couple of the reasons why a payment may fail is because a card is returned as expired or unauthorised. If a customers’ default ...
0 votes
1 answer
53 views

How to handle users without permission to access an app

Background: I work in Fintech. There are customers whose loans can become "written off" (due to high overdue balance etc.)Some of these customers use the customer app to access cool features....
2 votes
2 answers
2k views

When should you use a snackbar element as opposed to put it on top of a form?

There's three ways of displaying error; inline (field), top of form (form), and as a snackbar When should you use a snackbar element to show an error as opposed to put it on top of a form modal or ...
1 vote
2 answers
1k views

Accessible phone number input

QA flagged an issue for phone number inputs, and I would like a second opinion on their interpretation of WCAG requirements, because I believe they are raising a false negative. Below are the ...
0 votes
2 answers
423 views

How do you show multiple error messages specific per row of an XML import?

Currently, I'm working on an import function to migrate users from one system to our system. I've checked the post input, and there is a possibility that there can be 39 error messages per person. In ...
0 votes
1 answer
711 views

How to write an accessible error message for a required radio button group form element?

I have a radio button group as follows: "Do you have any pets?" Radio options: "yes" or "no" If an option is not selected, and the user submits the form, then an error ...
2 votes
2 answers
153 views

Best UX for blocking users from using a form twice

I'm designing an application experience and looking for the best UX practices. Here's the scenario: User submits the form and gets their results immediately on the next screen + emailed to them. ...
3 votes
4 answers
984 views

Is it necessary for error messages to have cause and fix in them

We are developing mobile applications, and our screen space is really limited. But our documentation guy is asking us to add long error messages that have cause.fix kinda format. So error messages are ...
0 votes
2 answers
57 views

Hiding vs showing an error

I have a form that allows internal users to select from a list of subscribers to send emails to. Each subscriber has their own set of preferences as to which emails they want to be subscribed to. For ...
0 votes
1 answer
78 views

Articles and verbs in error codes. What and when to use?

Before we get to the question, I'm a beginner at UX writing and English is not my native language, so I apologize in advance for the wording. I need to write texts for error codes, for example:  No ...
1 vote
0 answers
46 views

Handling when app cannot connect to server via websockets? [closed]

I have a browser based video editing tool and one of the main issues I face is using websockets to stream information to the app in realtime. Some examples of why websockets are useful. Automatic ...
2 votes
4 answers
886 views

Validate an email while this in the input field - when do you start?

I just signed up for a new online service, and when I typed my email address, from the moment I started typing until I had typed the second letter after of the TLD, next to the input field there was ...
-1 votes
1 answer
71 views

Best practice on Web Chat “not working right now” messaging

We are currently integrating a web chat functionality on a utilities website, where customers can query their bill, or changing plans etc. with their cellular bills. The web chat will sit top right on ...
16 votes
2 answers
14k views

How to display a "Log in" error in Material Design?

Problem I am trying to create a log in page that follows the material design guidelines, but I don't know how to handle when the user inputs the wrong email or password. In the material design ...
2 votes
1 answer
153 views

How to discourage screen capture and encourage users to copy a message instead?

When encountering an error message, some of our end-users have a tendency to take a screenshot, crop it and copy-paste it in a word document or a pdf, and then they mail us that PDF... This is ...

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