Questions tagged [error-message]

information displayed when an unexpected condition occurs, usually on a computer or other device

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7
votes
3answers
5k views

User friendly error message for invisible reCAPTCHA

Lately we've been using invisible reCAPTCHA, and more recently reCAPTCHA v3. Both are hidden and don't require the user to enter a code or tick a box to confirm they are human. So when there is an ...
1
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5answers
109 views

Position of alert message in confirmation page

I have a page that displays a transaction summary where the user can perform a final check before clicking the confirmation button. I am not sure on where to place this alert message: "Please ...
0
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1answer
35 views

Best practice on Web Chat “not working right now” messaging

We are currently integrating a web chat functionality on a utilities website, where customers can query their bill, or changing plans etc. with their cellular bills. The web chat will sit top right on ...
5
votes
8answers
1k views

Specific messages for wrong password or wrong mail - which is the correct practice?

I built two different error messages in login flow. One for when users err the mail and another when users err password. The developer whom I'm working with suggests to let just one message to avoid ...
0
votes
1answer
73 views

Error on initial push notification subscription

Does it make sense to inform the user with an error message when initial registration to push notifications fails?
0
votes
1answer
61 views

How to handle delivery time slots that expire before purchase is complete?

I have an e-commerce web app where you can choose among multiple time slots for your delivery. There are some rules that depend on when the purchase is completed. For instance, if I purchase something ...
3
votes
1answer
77 views

good place to add recommendation section

We are designing an insight section where user can see all the critical status products or campaigns. we are providing a "recommended section" at bottom of the vertical scroll page. i have a ...
0
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2answers
47 views

Placement of warning within a trade flow

We need to warn customers who are about to trade a stock that it is currently suspended (https://www.nasdaq.com/glossary/s/suspended-trading). What's the best place and way to notify the customers ...
0
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2answers
44 views

Compact text indication of lost radio connection

I am working on a UI for a robotics application that uses radio communication. There is a text field for each robot that normally displays battery voltage in the format 3.72 V. Sometimes the radio ...
1
vote
1answer
42 views

When to validate if the set of items selected totally valid for the operation?

Case: enterprise web-client solution for sales orders, the User needs to select lots of items to perform one operation in bulk and not all the items are applicable for this operation (due to hidden ...
0
votes
3answers
81 views

How to display better text message if someone's enter wrong E-mail id?

How can we display a better text message when a user enter wrong mail id on any mobile application he/she is using ? Would - "Ugh, You entered an incorrect mail, please check again and fill the ...
8
votes
2answers
14k views

Material Design - How to display an error on a larger screen

A bit similar to this question Material Design - How to display a log in error Though it doesn't address how to do this on a larger screen (i.e. desktop browser) since snackbar at the bottom as an ...
8
votes
2answers
117 views

What are some creative ways to 'document' UI error messages that are manageable and maintainable for developer handover?

Background I am a designer working for a large organisation that has thousands of system error codes that are associated with system default error messages. Sometimes these system default error ...
9
votes
3answers
11k views

Reset password, appropriate response if email doesn't exist?

It is common on login forms to see "Email or password is incorrect" when the user types in their account details incorrectly instead of just "password is incorrect". This is, for among other reasons, ...
1
vote
1answer
431 views

Best solution for alert boxes positioning in SPA's (single page applications)

I'm designing my first single page application which is for users to manage their USB dongle for a desktop application and also to create teams and request tech support. This is the wireframe of the ...
4
votes
5answers
5k views

Should an “unsaved changes” dialog in a web app contain a “save” option?

When a user makes some changes in a web app and tries to navigate away without saving them, a dialog appears as a confirmation/warning message. There are two approaches to these dialogues. Sometimes ...
1
vote
2answers
190 views

How to tell the user email already exists and if that email address belongs to you then reset the password

I need to show a message to the user if the user tries to create an account and that email address already is taken and if that email address belongs to the user then reset the password for the ...
1
vote
2answers
83 views

Is the result of canceling a payment in checkout a success or error?

There is a discussion right now in the Magento community about whether canceling a PayPal checkout modal should be communicated to the user as a success or failure. This same question could also apply ...
42
votes
6answers
15k views

Periods at the end of a sentence in alert message

How to classify what type of messages should've a fullstop/period and what should not? Because there are certain error/warning/success/info messages (be it a dialog, banner, contextual or ones in a ...
20
votes
6answers
5k views

Should we be optimistic or pessimistic with UI updates on AJAX requests?

We are discussing in our team how best to handle UI updates after a user does something to cause an AJAX request to the server. Here are options we are considering: Instantly update the UI and add/...
2
votes
2answers
163 views

Error notice vs upgrade banner

We have two distinct styles for the following: An error message (which is a red/black banner at the top of the page) An upgrade message (which is a light-colored banner prompting the user to upgrade ...
4
votes
2answers
633 views

UX improvements for tabs with access control

Let's say a tab menu like the example below was used. https://www.w3schools.com/howto/howto_js_tab_header.asp Each tab has access control. Some users can see all the tabs, some users can only see ...
3
votes
2answers
172 views

What should an error state for a number value be?

Let's say that there are different numbers presented to the user - money values ($1.50), percentage values (+25.53%), development values (+$3.50), etc. In case there is an error in retrieving one of ...
9
votes
2answers
759 views

Empty state design for serious brands

I'm designing some empty state screens for an airline/train travel app. I've looked at quite a few examples and what I noticed in most cases is some humour in the copy or some kind of characters are ...
5
votes
2answers
232 views

Do users need to know if it's a user error or a system error?

Is there a reason users would want to know if the error is a user error or a system error? How would this help them, as long as they know what to do in each instance (this would be an explanation of ...
2
votes
1answer
58 views

What suitable sentence to explain the item cant be deleted?

I want to tell the user that this item cannot be deleted because this is the only item left in the list.
2
votes
1answer
57 views

Useful label for message box cancel/close button

i'm reworking a message box that pops up when there was a specific error. In the title and description it tells the user what went wrong. In the improved version i will include 2 buttons (in the ...
9
votes
9answers
593 views

Why use graphical illustrations on error pages?

These days you see it more and more. You click a dead link on a website and before you know it you're looking at a beautifully illustrated page with the code 404 written somewhere. Here are such ...
0
votes
1answer
58 views

How might we help customers get back on track from a connection timeout message

I'm designing 'sad path' scenarios for checkout and I'm trying to design for helping customers when a connection timeout occurs when the checkout hangs trying to connect to our 3rd party credit card ...
4
votes
2answers
161 views

Is it best practice to show errors that are potentially duplicate by implicit meaning, or just one error?

When validating form fields (such as a number field) - what is considered best practice when it comes to validations that potentially encapsulate another validation? Example: An Age field on a form. ...
0
votes
3answers
117 views

Display form errors on small screen. Scroll to error vs errors by submit button

I'm working on improving error visibility on our form. We display errors next to the field and highlight the tab containing errors. Which works well on desktops above a certain resolution. But on ...
1
vote
3answers
107 views

Is it better to replace a button with error text or show error on click?

Context: mobile banking app I need to design a state for when the user is no longer able to transfer money because they have payments overdue on their account. Is it better to: Keep the button "...
1
vote
1answer
210 views

Is bad for UX replace all content and display the error when an error occurs?

I'm creating a web form and I'd like to know if is bad for UX if, when a submit error occurs, I replace all content (the form inputs) by the error message. The error isn't an error which could be ...
0
votes
1answer
113 views

How do you communicate to a user that their money will not be available because of a technical limitation?

We have a feature that allows a user to add a button where they can accept online payments. The payments are processed via Stripe. It's pretty straightforward - user creates a payment button, user ...
6
votes
4answers
2k views

Desktop app status bar: Notification vs error message

I'm working on a particular feature that requires messages to be shown in the context menu when user clicks on it. Option 1 Display different icons for different events (Upgrades and errors for ...
3
votes
2answers
317 views

What is the best way to design a 'debt' screen

So I've been searching for this, but I think Google thinks I want to know about 'UX debt'. The thing is, I've been assigned to design a new screen for when our customer hasn't paid for the service. ...
7
votes
3answers
2k views

When should the error state on an input field disappear?

I've seen two types of behaviour circulating; one where the error state disappears as soon as you start typing a new input (so when the input field is in focus), and one where it stays until the input ...
24
votes
3answers
3k views

When is an exception message too big?

I'm testing a web app that has a cumbersome exception message for attempting to add non-eligible invoices to a payment system, see the image below. The developer sees no issue with this but its ...
21
votes
10answers
2k views

Necessity of writing the number “404” on a 404 page?

I've been working on a 404 page recently and have been confronted with the issue of whether we need to explicitly write the numbers '404' on the 404 page. My team's opinion on this issue is split. I ...
0
votes
2answers
1k views

Best way to show error in a Date of Birth field

I have an input for Date of Birth, but I not quite sure what error I must show if the user enters a future date. I already test it out with Invalid date of birth but it's confusing.
2
votes
2answers
21k views

A clear error message for wrong password format

In my sign up form for a website, I display a message belows the password field form.: <em class="help-block">A minimum 8 characters password contains a combination of <strong>uppercase ...
1
vote
2answers
313 views

How to inform user that change will take time to reflect?

A form edit page works on the following logic: If number of changes made during edit > original inputs, it can take up to 30 days for the changes to be reflected on the UI. If the number of ...
0
votes
2answers
948 views

When do we ask the user to try again on form input error?

I have a form whereby users are required to fill up several fields. Upon validation error, error messages would be shown. Example: The selected location is out of range. Please try again. The area ...
1
vote
1answer
78 views

User dialog - How to state clearly username isn't found, and unable to connect to server?

An app I'm working on has an "offline mode" - as it is frequently used in environments where mobile data is unavailable. When they're connected to the internet and login to an account, that account ...
0
votes
4answers
7k views

Error message for “Invalid Username”

As per "UX guidelines" what should be the error message for a dimmpley Login for having 2 basic fields "Username" & Password. So if a User Enter a username with "Space or special characters[,/<...
0
votes
1answer
132 views

Handling error messages on mobile when there are many fields

I am designing a signup form that has the following fields in it: Username Email Password Confirm Password Where did you hear about us? I have to show validation errors in these fields. There are ...
56
votes
4answers
95k views

How to create a useful 500 internal server error page

I'm trying to create a useful HTTP Error 500 Internal server error page and the recommendations I have found and the live examples I have stumpled upon use a very simple layout. They basically include:...
3
votes
5answers
2k views

Alert placement on user interface - debate (need opinions) [closed]

I'd like to have opinions to see things differently or to confirm that my view is better :) Situation: We are developing a complicated information system (legal stuff) - lots of information, lots of ...
1
vote
2answers
67 views

Keeping alert messages the same on desktop & native app

For a given alert/error message, a version that specified why it was happening and how it can be resolved tested the best on desktop. The current message is 173 characters long (including spaces). But ...
1
vote
3answers
163 views

How should I format inline errors when there is input description

How should I do this? Should the error replace the input description, should it go under? Please give your opinions and reasoning. I would still like users to see the description, but I feel like ...

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