Questions tagged [error-message]

information displayed when an unexpected condition occurs, usually on a computer or other device

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"X Module is disabled" toast color - red or yellow

So I have a widget that displays some info. In some cases - you should be able to click on it and it redirects you to the X Module In other cases - the X Module is disabled and when the user clicks on ...
0 votes
1 answer
22 views

How to handle users without permission to access an app

Background: I work in Fintech. There are customers whose loans can become "written off" (due to high overdue balance etc.)Some of these customers use the customer app to access cool features....
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1 vote
2 answers
110 views

When should you use a snackbar element as opposed to put it on top of a form?

There's three ways of displaying error; inline (field), top of form (form), and as a snackbar When should you use a snackbar element to show an error as opposed to put it on top of a form modal or ...
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1 answer
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What UI component should I use to display API error or backend error?

What UI component should I use to display API error or backend error? Any best practice and what kind of UI element can I use to display it. I don't want to display it inside a form, but a sort of ...
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1 vote
2 answers
118 views

Accessible phone number input

QA flagged an issue for phone number inputs, and I would like a second opinion on their interpretation of WCAG requirements, because I believe they are raising a false negative. Below are the ...
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2 answers
51 views

How do you show multiple error messages specific per row of an XML import?

Currently, I'm working on an import function to migrate users from one system to our system. I've checked the post input, and there is a possibility that there can be 39 error messages per person. In ...
0 votes
1 answer
80 views

How to write an accessible error message for a required radio button group form element?

I have a radio button group as follows: "Do you have any pets?" Radio options: "yes" or "no" If an option is not selected, and the user submits the form, then an error ...
2 votes
2 answers
115 views

Best UX for blocking users from using a form twice

I'm designing an application experience and looking for the best UX practices. Here's the scenario: User submits the form and gets their results immediately on the next screen + emailed to them. ...
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3 answers
143 views

How to show error message around HTML input on blur without jarring the layout?

I have this so far, not really that styled but the basic layout. Notice how the layout jars when there is an error message (and the error message might be longer than one line). I even tried forcing ...
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2 answers
47 views

Hiding vs showing an error

I have a form that allows internal users to select from a list of subscribers to send emails to. Each subscriber has their own set of preferences as to which emails they want to be subscribed to. For ...
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0 votes
2 answers
225 views

Error message on toast or in the page?

When the user click on the search button, he got 500 from the server (xhr error). Should I display a popup toast say "error.." or put the message in the page instead of the results area?
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1 answer
53 views

Articles and verbs in error codes. What and when to use?

Before we get to the question, I'm a beginner at UX writing and English is not my native language, so I apologize in advance for the wording. I need to write texts for error codes, for example:  No ...
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1 vote
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Handling when app cannot connect to server via websockets?

I have a browser based video editing tool and one of the main issues I face is using websockets to stream information to the app in realtime. Some examples of why websockets are useful. Automatic ...
1 vote
5 answers
128 views

How to indicate a group of required fields and single required fields in the same flow?

I would like to hear your opinion on the matter. We do have a set-up wizard like that. Let's say in step one we do have dropdowns with values from 0 to 10 and 0 being the default value. The user can ...
0 votes
3 answers
104 views

Reviewing the UI design to see if there is anything forgotten

I wonder if there is a some kind of guideline and/or a detailed analysis of an application to be sure everything works fine and help me to see what I have forgotten to design? The guideline/analysis I ...
2 votes
1 answer
143 views

How to discourage screen capture and encourage users to copy a message instead?

When encountering an error message, some of our end-users have a tendency to take a screenshot, crop it and copy-paste it in a word document or a pdf, and then they mail us that PDF... This is ...
2 votes
1 answer
364 views

How to handle different recaptcha errors on the frontend?

I am using recaptcha v2 invisible on my Nuxt SSR website with the help of this module I added it to my login, signup, forgot password and reset password pages 3 Recaptcha Error Conditions There are ...
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2 votes
4 answers
419 views

Validate an email while this in the input field - when do you start?

I just signed up for a new online service, and when I typed my email address, from the moment I started typing until I had typed the second letter after of the TLD, next to the input field there was ...
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2 votes
2 answers
757 views

Is it OK for a form element to shift when a related error message appears? [duplicate]

When designing a form, should I design with enough space between the elements for potential errors? So that when displaying error messages, the form elements below the error message do not shift, ...
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7 votes
2 answers
217 views

What is the best way to orient or show the user off-screen required fields that need to be filled out?

What is the most effective way to direct the user to unfilled "required" form fields that are off screen after pressing submit or save on a form? I've seen methods that I'll list below, ...
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0 votes
1 answer
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Is it better to inform of all errors that don't allow to continue at once or do it one per one? [duplicate]

For example, right now, to be able to continue when pressing a button the following things should happen: An input text box should not be empty. Internet connection should be active. Date should be ...
-1 votes
1 answer
70 views

Best practice on Web Chat “not working right now” messaging

We are currently integrating a web chat functionality on a utilities website, where customers can query their bill, or changing plans etc. with their cellular bills. The web chat will sit top right on ...
0 votes
2 answers
49 views

Placement of warning within a trade flow

We need to warn customers who are about to trade a stock that it is currently suspended (https://www.nasdaq.com/glossary/s/suspended-trading). What's the best place and way to notify the customers ...
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4 answers
70 views

Compact text indication of lost radio connection

I am working on a UI for a robotics application that uses radio communication. There is a text field for each robot that normally displays battery voltage in the format 3.72 V. Sometimes the radio ...
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0 votes
3 answers
173 views

How to display better text message if someone's enter wrong E-mail id?

How can we display a better text message when a user enter wrong mail id on any mobile application he/she is using ? Would - "Ugh, You entered an incorrect mail, please check again and fill the ...
1 vote
5 answers
216 views

Position of alert message in confirmation page

I have a page that displays a transaction summary where the user can perform a final check before clicking the confirmation button. I am not sure on where to place this alert message: "Please ...
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8 votes
2 answers
318 views

What are some creative ways to 'document' UI error messages that are manageable and maintainable for developer handover?

Background I am a designer working for a large organisation that has thousands of system error codes that are associated with system default error messages. Sometimes these system default error ...
2 votes
2 answers
2k views

How to tell the user email already exists and if that email address belongs to you then reset the password

I need to show a message to the user if the user tries to create an account and that email address already is taken and if that email address belongs to the user then reset the password for the ...
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1 vote
2 answers
169 views

Is the result of canceling a payment in checkout a success or error?

There is a discussion right now in the Magento community about whether canceling a PayPal checkout modal should be communicated to the user as a success or failure. This same question could also apply ...
1 vote
2 answers
227 views

How to handle delivery time slots that expire before purchase is complete?

I have an e-commerce web app where you can choose among multiple time slots for your delivery. There are some rules that depend on when the purchase is completed. For instance, if I purchase something ...
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2 votes
2 answers
184 views

Error notice vs upgrade banner

We have two distinct styles for the following: An error message (which is a red/black banner at the top of the page) An upgrade message (which is a light-colored banner prompting the user to upgrade ...
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4 votes
2 answers
670 views

UX improvements for tabs with access control

Let's say a tab menu like the example below was used. https://www.w3schools.com/howto/howto_js_tab_header.asp Each tab has access control. Some users can see all the tabs, some users can only see ...
3 votes
2 answers
179 views

What should an error state for a number value be?

Let's say that there are different numbers presented to the user - money values ($1.50), percentage values (+25.53%), development values (+$3.50), etc. In case there is an error in retrieving one of ...
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3 votes
1 answer
108 views

good place to add recommendation section

We are designing an insight section where user can see all the critical status products or campaigns. we are providing a "recommended section" at bottom of the vertical scroll page. i have a ...
9 votes
2 answers
977 views

Empty state design for serious brands

I'm designing some empty state screens for an airline/train travel app. I've looked at quite a few examples and what I noticed in most cases is some humour in the copy or some kind of characters are ...
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5 votes
2 answers
454 views

Do users need to know if it's a user error or a system error?

Is there a reason users would want to know if the error is a user error or a system error? How would this help them, as long as they know what to do in each instance (this would be an explanation of ...
2 votes
1 answer
59 views

What suitable sentence to explain the item cant be deleted?

I want to tell the user that this item cannot be deleted because this is the only item left in the list.
2 votes
1 answer
85 views

Useful label for message box cancel/close button

i'm reworking a message box that pops up when there was a specific error. In the title and description it tells the user what went wrong. In the improved version i will include 2 buttons (in the ...
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1 vote
2 answers
78 views

When to validate if the set of items selected totally valid for the operation?

Case: enterprise web-client solution for sales orders, the User needs to select lots of items to perform one operation in bulk and not all the items are applicable for this operation (due to hidden ...
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0 votes
1 answer
115 views

How might we help customers get back on track from a connection timeout message

I'm designing 'sad path' scenarios for checkout and I'm trying to design for helping customers when a connection timeout occurs when the checkout hangs trying to connect to our 3rd party credit card ...
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1 vote
1 answer
92 views

Error on initial push notification subscription

Does it make sense to inform the user with an error message when initial registration to push notifications fails?
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0 votes
3 answers
238 views

Display form errors on small screen. Scroll to error vs errors by submit button

I'm working on improving error visibility on our form. We display errors next to the field and highlight the tab containing errors. Which works well on desktops above a certain resolution. But on ...
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1 vote
3 answers
196 views

Is it better to replace a button with error text or show error on click?

Context: mobile banking app I need to design a state for when the user is no longer able to transfer money because they have payments overdue on their account. Is it better to: Keep the button "...
1 vote
1 answer
234 views

Is bad for UX replace all content and display the error when an error occurs?

I'm creating a web form and I'd like to know if is bad for UX if, when a submit error occurs, I replace all content (the form inputs) by the error message. The error isn't an error which could be ...
0 votes
1 answer
117 views

How do you communicate to a user that their money will not be available because of a technical limitation?

We have a feature that allows a user to add a button where they can accept online payments. The payments are processed via Stripe. It's pretty straightforward - user creates a payment button, user ...
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9 votes
9 answers
706 views

Why use graphical illustrations on error pages?

These days you see it more and more. You click a dead link on a website and before you know it you're looking at a beautifully illustrated page with the code 404 written somewhere. Here are such ...
6 votes
4 answers
2k views

Desktop app status bar: Notification vs error message

I'm working on a particular feature that requires messages to be shown in the context menu when user clicks on it. Option 1 Display different icons for different events (Upgrades and errors for ...
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3 votes
2 answers
351 views

What is the best way to design a 'debt' screen

So I've been searching for this, but I think Google thinks I want to know about 'UX debt'. The thing is, I've been assigned to design a new screen for when our customer hasn't paid for the service. ...
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7 votes
3 answers
3k views

When should the error state on an input field disappear?

I've seen two types of behaviour circulating; one where the error state disappears as soon as you start typing a new input (so when the input field is in focus), and one where it stays until the input ...
0 votes
2 answers
3k views

Best way to show error in a Date of Birth field

I have an input for Date of Birth, but I not quite sure what error I must show if the user enters a future date. I already test it out with Invalid date of birth but it's confusing.
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