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Questions tagged [payment]

Payment usually refers to electronic fund transfers in e-commerce checkouts.

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0answers
52 views

Which numeric keypad layout (PC or register) should be used for a touch panel?

We lately had a usability test for a self-service payment machine. It’s very similar to the e-banking process. The whole banking process is over a touchscreen until they enter the debit car. The ...
-1
votes
1answer
52 views

In below scenario, what's the best practice [closed]

If I am making a payment and the first screen shows the amount and asks for card details, I move to the next screen and my amount has been updated with transaction fee based on card type. Is it good ...
31
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2answers
5k views

How to increase users' perception of security on a payment screen? [duplicate]

Has anyone done any user testing they could share about padlock or shield icons on payments screens and which is perceived as most secure?
0
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0answers
56 views

When should payment gateway checkout expire?

What should be the time limit for payment gateway checkout to expire on the merchant's website? Or should there be any such expiry at all?
0
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1answer
79 views

How to handle users editing the amount they want to pay

I am currently working on a payment form. It's absolutely required that our users are allowed to edit the amount they want to pay. Currently, the way I am handling this is to have an editable '...
0
votes
2answers
89 views

The flow of a payment page where the status of payment can't be updated immediately after a payment — manual payment

The payments via some payment methods on a website are automatic -- you pay on a payment page via you bank card or PayPal and can see that a payment has been done and confirmed immediately. For some ...
2
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3answers
102 views

Reminder notification for subscription renewal

I am designing a paid monthly subscription feature (happens through PayPal only for now) that also allows users to cancel this subscription whenever they need. Is a renewal reminder a good idea to ...
5
votes
3answers
116 views

What type of payment is best suited for low amount transactions in a e-commerce-like website?

We're building a kind of e-commerce service which sells only one product. That product will be priced around 1.5€. Our paying users will checkout approximately 3 times a month. Each checkout should ...
0
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2answers
97 views

Modal to prepare users for changes in payment system

I'm wondering if you could help me to gather some ideas. Basically, one of our products overseas has to make fundamental changes to its credit card deposit system due to a variety of problems incl. a ...
3
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3answers
136 views

One click order alternative - slide to pay

The mobile application is able to store (securely) credit card details and users can pay small amount for some services with "one click" button (no confirmation). There is a chance users click it ...
0
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2answers
67 views

What types of payment should I include?

Should I include a possibility of a traditional transfer on the payment page or are Credit/Debit Card and PayPayl options enough? I wonder because not all users have a PayPayl account (myself ...
1
vote
2answers
95 views

When to ask for payment information?

I am looking to improve the onboarding & initial experience for users of a mobile app. It already includes a basic signup form (email, password, first/last name), phone # verification, and an ...
0
votes
1answer
127 views

On-site checkout vs “external” checkout [closed]

I have an small online store, built using Shopify. I've set it up all right, but because of my location, I can't use Stripe, Authorize.net or any other popular payment gateways, which offer "on-site ...
0
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3answers
109 views

Empty price placeholder design

I have a checkout form for a payment request, in which the user fills in the payment amount. This amount is used as input for the checkout as a sub-total, of which a percentage is deducted. What is ...
1
vote
1answer
36 views

Cancel request at any time during a flow

I am currently designing a payment flow for a mobile app. The flow is divided in 5 steps : Choose account Scan QR Code Enter amount + Memo Fees Review & send While I was designing it, I told ...
4
votes
3answers
134 views

How to inform user of changes in the shopping cart?

I'm implementing online payment on a website I'm working on. Everything is working on the technical side, but I have a UX question now. Let's say the user added a product to his cart. It goes to the ...
0
votes
1answer
82 views

“Select All” the goes beyond the viewable screen

I am working on an invoice board to make bulk payments. When a user "selects all" should it select only the viewable cells or all cells? Another question is should the web page have unlimited ...
0
votes
2answers
101 views

Resolving additional payment options?

I'm trying to make UX on service purchase (it can be any product or service). I have a mandatory "Fixed price" field and I can add instalment options if needed. Here is a popup. I need to make user ...
1
vote
1answer
146 views

Why QR Codes payments services have a much broader adoption in china than in Europe or US?

I wonder why the asian users love the QRs, whether the western users don't ?
0
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2answers
195 views

How should a quarterly price be displayed- quarterly or monthly (billed quarterly)?

I want to show customers landing on a product page 2 pricing options: annual and quarterly. If customers choose to pay annually they will receive 15% off the price. Quarterly is more expensive as ...
3
votes
3answers
226 views

Should unavailable options be grayed out or invisible to users?

One time payment flow One account type can only be paid through EFT. Other account types can be paid through both EFT or credit card. They have the option to make multiple payments (one after the ...
1
vote
1answer
41 views

How to engage the user while waiting for Instant Payment Notification from PayPal

I am creating a donation platform which will be using PayPal as a payment gateway. When the payment is made, the donor will be redirected back to the platform and I want to show confirmation there as ...
2
votes
2answers
356 views

How am I expected to carry a key fob equivalent of a smart card attached to my key ring?

A number of wireless smart card issuers is promoting so-called payments tags or key fobs - that's a small wireless device which can be used in place of a wireless payment card or wireless transport ...
9
votes
3answers
5k views

Credit card field placeholder text

There has been a lot of discussion around Stripe 'Elements' default credit card field placeholder text. Their default is '4242 4242 4242 4242' as shown below: There are a few vocal users ...
3
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3answers
142 views

Best moment to ask for payment in a scheduled service?

We're a cleaning services marketplace, right now we're charging the customer before their first service to ensure that they do have the money available, and after that, all the upcoming services are ...
6
votes
4answers
258 views

What is the most user friendly way to ask a user to enter European banking data?

Both the BIC (Bank Identifier Code) and the IBAN (International Bank Account Number) are long numbers and thus easily mistyped. For shopping websites it's on the other hand important that it's easy ...
1
vote
3answers
109 views

Does the user need to know a refund happened when canceling their order an e commerce website

Some context a cancel order feature on an ecommerce website or app that allows the user to do a last minute cancel order (maybe they accidently checked-out a item they didn't realize was in the cart)...
0
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1answer
78 views

Best call of action to the payment/cart page

So the two main calls of action to direct someone to paying, that come to mind for me are View Cart Checkout / Check Out I guess you could many other variations like order now, pay here, etc. But ...
113
votes
10answers
40k views

Splitting credit card number fields into four different inputs

I have previously been using 4 fields for the credit card number, splitting up each set of 4 numbers to make it easier to enter. I am now thinking about having one field, which inserts spaces after ...
1
vote
1answer
159 views

On checkout, is it possible to include “Visa Checkout”, “Amex Checkout”, Mastercard Securecode + Paypal?

My goal is to create a signup screen that allows the easiest and most secure way to pay for a product. In most cases, I can improve the security and reduce payment disputes by using brand specific ...
1
vote
2answers
69 views

Unknown account balance state after startup

How to tell user that his account balance is unknown, but not a zero in case of network problems or something else. If you use zero balance, he could grasp phone and call you (or your technical ...
3
votes
1answer
397 views

Can I use the breadcrumb for the payment process like the progress bar design?

I wonder that whether the breadcrumb model can match to the steps of payment process like progress bar model. My design in the development process, I have delivered my files to developer who's doing ...
1
vote
2answers
129 views

Modals on payment processes

I am working on app that has payment process. I'm thinking of two options, since it will be mobile: The user taps on a 'Buy' button, and a modal pops up with a payment form. ( /offers/:id ) After ...
5
votes
3answers
4k views

How long should “1 month” be?

If in my project someone buys a membership for 1 month, how long should that "month" be? Always 30 days, no matter the month of the year (e.g 23/2/2016 => 25/3/2016) The same day number of the next ...
1
vote
1answer
117 views

Mobile Wallet - Which problem is trying solve?

Currently I am working for project which is related with the Mobile Wallet. Could you please anyone help me to understand that which Problem the mobile wallet or phone payment are trying to solve?. ...
0
votes
1answer
94 views

Does Hopper increase donations for Khan Academy? [closed]

Khan Academy has a donation page. You can choose to give a Monthly or One-time donation. Hopper, a mascot for Khan Academy is behind the donation buttons: If you hover over Hopper when One-time ...
1
vote
1answer
172 views

What is the best approach to use after user has made a payment?

After a user has finished paying for an item, what is the best thing to show them right after they are finished? I was thinking of showing an order status page with a receipt that would show whether ...
0
votes
1answer
62 views

Grid that shows payments and refunds at the same time

I have a grid where I need to show payments made by user and also refunds that could be issued to that user. How can I format the grid in order to make easy to differentiate payments and refunds, ...
4
votes
1answer
109 views

How to explain the concept of choosing password to user

We have an online store application that uses one-time passwords for user login. The user enters her email address, and we email her a one-time password to log in with. She doesn't choose any ...
3
votes
1answer
510 views

Are there any documented best practices for in-app SaaS upgrade prompts?

I have a SaaS web app with 3 different plans. Each plan increases access to certain features or a large quantity of a particular feature. We'll call them A, B and C with C being the highest level, ...
5
votes
2answers
200 views

Mobile application without direct authorization \ registration

UX \ UI professionals. The question connects both the user experience and data security. We are going to build the app, where the user is going to pay for the services. He should enter his email, ...
0
votes
1answer
74 views

conversion rates on payment page with our without header and footer

I have an e-com site, and when the visitor gets to the payment page, I show the standard template of header and footer. I was wondering is it better to remove them both, as to not distract the visitor,...
0
votes
1answer
109 views

In checkout process, how to proceed when having an external payment method?

depending on the payment method chosen by the user, sometimes I must open it in a new window. Which could be the best way to manage this action? The look and feel of the new webpage is completely ...
2
votes
1answer
58 views

Trust and interrupted user journeys

I'm considering a user journey which will be hosted on a single site, but will launch into another site (e.g. PayPal) for the user to make a payment. I'm concerned that launching into a different site ...
3
votes
1answer
262 views

When to ask for subscription payment

We have a web-app that requires our users to register, get approved, and then begin using the service. We are requiring setting up subscription payments. My question is when to ask for the ...
0
votes
0answers
131 views

Does Total Commander's/WinRar's annoying shareware users actually get them to buy the software?

I hadn't used Total Commander for a long time, but I remember it had these three buttons that were arranged randomly and it required you to click a specific one to continue if you hadn't registered ...
2
votes
4answers
657 views

Is taking users away from your website to a third party secure checkout bad UX?

So i read that when it is time to make the actual online payment you should not take the user to a third party website such as paypal or authorize.net because they become worried about the sudden ...
0
votes
2answers
205 views

Flow for scheduling payments

So am working on a mobile app that allows users to send money & pay their bills (electricity & telephone) Am adding a feature where these payments can be scheduled in advance. However i am ...
1
vote
2answers
118 views

Native app - entering amount

Currently we have two different ways to enter amount into amount field. Example 1 - formatting is done automatically. User always needs to enter decimals even if they want to pay only 1 EUR. Example ...
6
votes
2answers
146 views

Per-user billing without charging the client many times a month?

I'm working on a small SaaS product that will have a per-user pricing model (many users per client). I want to allow a client to add users whenever they want, but I don't want them to have to set up ...