Questions tagged [payment]

Payment usually refers to electronic fund transfers in e-commerce checkouts.

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Why not embed payment pages in the same page?

In my experience, when purchasing something online, the checkout page of the vendor usually redirects to a payment gateway of the company handling the payments. I insert my credit card details on the ...
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2 answers
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Checkout UX: Can't include "Save card" checkbox in credit card form. I can, however, include it elsewhere in the flow. What's the better choice?

I'm working on the payment flow of an app. During checkout, users can choose to use any credit card they have stored or enter a new one. If going with a new one, process is split in the following ...
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Integrating hosted payment fields vs. redirecting to payment provider

I am currently working on an e-commerce project centered around a check-out flow that also needs to integrate various electronic payment methods. As part of this project, we need to decide whether to ...
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3 votes
1 answer
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ATM Style Input Fields for Currency

I am looking for best practices around how to design a UI for currency fields. I have been looking into ATM-style fields. This is when if you type in your value, it fills in cents first until you've ...
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Cross Domain Query - eCommerce Website [closed]

I've a client who is insisting on having a second website for successful purchase of the product. Is it good from user point of view? To elaborate, a user will view the product on abc but when he ...
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1 vote
1 answer
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Google pay and Credit card in the mobile app

I just need one or two advice, regarding on this new booking system as the developer team create it without my knowledge and didn't ask me for advice or design UX before they went developed it and it ...
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1 vote
1 answer
73 views

Payment failed action notification placement

Basically I work for a delivery company named REDX, where they delivery parcels door to door. We have a dashboard as shown below, and now we will introduce a feature to let the user know that the ...
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1 answer
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How does e-transfer in Canada work? [closed]

In Canada, people use something called 'e-transfer'. Is there a website for that, or does it only require an email to transfer? How does one transfer money from an e-transfer in Canada to an account ...
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Most efficient payment UX model

I am trying to understand which payment UX model is the most efficient. It is about an mobile app providing matrimonial services. I can think of two options: The user enters all user details and then ...
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1 vote
1 answer
81 views

Payment method process on App for e-scooters sharing

I am working on the ux of an app for e-scooters sharing. The system has two different ways of payment systems. you scan the QR code, set the payment method and then once you park the scooter you get ...
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2 answers
188 views

Best way to let the user modify the subscription (change number of mobile devices)

I have an online SaaS which users subscribe to. After a first trial period (one week), users can renew the service monthly. There's no deadline to pay for the service. As soon as the user pays the ...
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3 votes
3 answers
202 views

Best way to display a Payment Request API button in chrome?

On our e-commerce website, we've decided to support the payment request API for apple/google pay as an option for quick checkout. What is the best button text/design to make people understand what it ...
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eCommerce: Grey out or hide disabled payment and delivery methods?

We're sometimes getting feedback from users of our eCommerce site that they don't understand why certain delivery or payment methods are not available. We are wondering whether we should hide the ...
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2 votes
1 answer
182 views

How to handle saved payment method that is about to expire?

A customer may have a saved payment method (for convenience, recurring payments, etc.). What is the best way to prompt a user to add a replacement? I've tried to google for examples but because every ...
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5 votes
1 answer
218 views

Identity and abuse in software build around anonymity

I am developing a new application (web + mobile) that sort of builds around anonymity and requires a big audience to be interesting. People will be in direct contact with each other (one on one), but ...
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2 answers
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Is payment instruction needed after checkout?

I work for charity app project and want to know about your opinion with checkout flow. So this project's potential users are people with 20 - 40 y.o Im curious what if i don't show payment ...
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116 views

How do you communicate to a user that their money will not be available because of a technical limitation?

We have a feature that allows a user to add a button where they can accept online payments. The payments are processed via Stripe. It's pretty straightforward - user creates a payment button, user ...
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2 votes
1 answer
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Apple Pay in a webshop

just a quick question: is it possible to pay with ApplePay in a webshop (NOT via iPhone or Tablet but on a dekstop website) ? Or is Apple Pay exclusively for Mobile Devices? THX, Mike
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In which order the payment method and total amount should present?

I am currently working on the payments process for a mobile application.I've run into a UX problem when designing the payment screen. Is there a convention for the order which payment method and ...
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1 answer
91 views

monthly payment and single payment in the same place

Good morning, I'm doing a payment area, where the user can buy a monthly product and a single purchase product, the project owner demands that the payment be the same for both forms, it can be on ...
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1 vote
2 answers
280 views

What should happen when the user edits the expiration date for a credit card?

The UX for entering the month and year of a credit card expiration date can be tricky. I tried a few services (Netflix, Lyft, Uber) and found they were all buggy. Amazon avoids this by using drop-down ...
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5 votes
1 answer
219 views

Which numeric keypad layout (PC or register) should be used for a touch panel?

We lately had a usability test for a self-service payment machine. It's very similar to the e-banking process. The whole banking process is over a touchscreen until they enter the debit card. The ...
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-1 votes
1 answer
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In below scenario, what's the best practice [closed]

If I am making a payment and the first screen shows the amount and asks for card details, I move to the next screen and my amount has been updated with transaction fee based on card type. Is it good ...
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31 votes
2 answers
6k views

How to increase users' perception of security on a payment screen? [duplicate]

Has anyone done any user testing they could share about padlock or shield icons on payments screens and which is perceived as most secure?
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1 answer
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How to handle users editing the amount they want to pay

I am currently working on a payment form. It's absolutely required that our users are allowed to edit the amount they want to pay. Currently, the way I am handling this is to have an editable '...
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The flow of a payment page where the status of payment can't be updated immediately after a payment -- manual payment

The payments via some payment methods on a website are automatic -- you pay on a payment page via you bank card or PayPal and can see that a payment has been done and confirmed immediately. For some ...
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2 votes
3 answers
376 views

Reminder notification for subscription renewal

I am designing a paid monthly subscription feature (happens through PayPal only for now) that also allows users to cancel this subscription whenever they need. Is a renewal reminder a good idea to ...
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5 votes
3 answers
131 views

What type of payment is best suited for low amount transactions in a e-commerce-like website?

We're building a kind of e-commerce service which sells only one product. That product will be priced around 1.5€. Our paying users will checkout approximately 3 times a month. Each checkout should ...
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0 votes
2 answers
159 views

Modal to prepare users for changes in payment system

I'm wondering if you could help me to gather some ideas. Basically, one of our products overseas has to make fundamental changes to its credit card deposit system due to a variety of problems incl. a ...
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3 votes
3 answers
263 views

One click order alternative - slide to pay

The mobile application is able to store (securely) credit card details and users can pay small amount for some services with "one click" button (no confirmation). There is a chance users click it ...
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-1 votes
2 answers
80 views

What types of payment should I include? [closed]

Should I include a possibility of a traditional transfer on the payment page or are Credit/Debit Card and PayPayl options enough? I wonder because not all users have a PayPayl account (myself ...
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1 vote
2 answers
898 views

When to ask for payment information?

I am looking to improve the onboarding & initial experience for users of a mobile app. It already includes a basic signup form (email, password, first/last name), phone # verification, and an ...
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0 votes
1 answer
318 views

On-site checkout vs "external" checkout [closed]

I have an small online store, built using Shopify. I've set it up all right, but because of my location, I can't use Stripe, Authorize.net or any other popular payment gateways, which offer "on-site ...
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3 answers
344 views

Empty price placeholder design

I have a checkout form for a payment request, in which the user fills in the payment amount. This amount is used as input for the checkout as a sub-total, of which a percentage is deducted. What is ...
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1 vote
1 answer
46 views

Cancel request at any time during a flow

I am currently designing a payment flow for a mobile app. The flow is divided in 5 steps : Choose account Scan QR Code Enter amount + Memo Fees Review & send While I was designing it, I told ...
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4 votes
3 answers
179 views

How to inform user of changes in the shopping cart?

I'm implementing online payment on a website I'm working on. Everything is working on the technical side, but I have a UX question now. Let's say the user added a product to his cart. It goes to the ...
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1 answer
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"Select All" the goes beyond the viewable screen

I am working on an invoice board to make bulk payments. When a user "selects all" should it select only the viewable cells or all cells? Another question is should the web page have unlimited ...
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0 votes
2 answers
183 views

Resolving additional payment options?

I'm trying to make UX on service purchase (it can be any product or service). I have a mandatory "Fixed price" field and I can add instalment options if needed. Here is a popup. I need to make user ...
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1 vote
1 answer
167 views

Why QR Codes payments services have a much broader adoption in china than in Europe or US?

I wonder why the asian users love the QRs, whether the western users don't ?
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0 votes
2 answers
743 views

How should a quarterly price be displayed- quarterly or monthly (billed quarterly)?

I want to show customers landing on a product page 2 pricing options: annual and quarterly. If customers choose to pay annually they will receive 15% off the price. Quarterly is more expensive as ...
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3 votes
3 answers
586 views

Should unavailable options be grayed out or invisible to users?

One time payment flow One account type can only be paid through EFT. Other account types can be paid through both EFT or credit card. They have the option to make multiple payments (one after the ...
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1 vote
1 answer
50 views

How to engage the user while waiting for Instant Payment Notification from PayPal

I am creating a donation platform which will be using PayPal as a payment gateway. When the payment is made, the donor will be redirected back to the platform and I want to show confirmation there as ...
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2 votes
2 answers
559 views

How am I expected to carry a key fob equivalent of a smart card attached to my key ring?

A number of wireless smart card issuers is promoting so-called payments tags or key fobs - that's a small wireless device which can be used in place of a wireless payment card or wireless transport ...
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12 votes
3 answers
10k views

Credit card field placeholder text

There has been a lot of discussion around Stripe 'Elements' default credit card field placeholder text. Their default is '4242 4242 4242 4242' as shown below: There are a few vocal users ...
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3 votes
3 answers
145 views

Best moment to ask for payment in a scheduled service?

We're a cleaning services marketplace, right now we're charging the customer before their first service to ensure that they do have the money available, and after that, all the upcoming services are ...
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5 votes
4 answers
2k views

What is the most user friendly way to ask a user to enter European banking data?

Both the BIC (Bank Identifier Code) and the IBAN (International Bank Account Number) are long numbers and thus easily mistyped. For shopping websites it's on the other hand important that it's easy ...
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1 vote
3 answers
258 views

Does the user need to know a refund happened when canceling their order an e commerce website

Some context a cancel order feature on an ecommerce website or app that allows the user to do a last minute cancel order (maybe they accidently checked-out a item they didn't realize was in the cart)...
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0 votes
1 answer
106 views

Best call of action to the payment/cart page

So the two main calls of action to direct someone to paying, that come to mind for me are View Cart Checkout / Check Out I guess you could many other variations like order now, pay here, etc. But ...
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  • 2,303
119 votes
10 answers
58k views

Splitting credit card number fields into four different inputs

I have previously been using 4 fields for the credit card number, splitting up each set of 4 numbers to make it easier to enter. I am now thinking about having one field, which inserts spaces after ...
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1 vote
1 answer
185 views

On checkout, is it possible to include "Visa Checkout", "Amex Checkout", Mastercard Securecode + Paypal?

My goal is to create a signup screen that allows the easiest and most secure way to pay for a product. In most cases, I can improve the security and reduce payment disputes by using brand specific ...
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