Questions tagged [messages]

Messages are objects of communication with the goal to pass information between communicators (human or non-human).

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3
votes
2answers
109 views

Left aligned vs. versus aligned chat messages

I was looking for answer through whole internet but didn't find any logical solution. Basically, I'm designing something related with chat app and my main problem is, which messages alignment should I ...
0
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2answers
90 views

Where to place the first message in a chat?

Imagine a simple messenger app. Where to place the first message(s) in a chat? See examples below. E.g. Slack, Facebook's Messenger does it the A way. Snapchat, WhatsApp does it the B way. I'd argue ...
1
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2answers
89 views

How much time in advance should users be informed of an upcoming maintenance on app?

I'm desiging the UX on how to handle planned maintenance of a travel booking app. During this time frame, some services won't able available. I've decided that there will be messaging in the app as ...
3
votes
2answers
118 views

In app - planned maintenance and unplanned downtime messaging

I'm designing the messaging for 2 types of scenarios. Planned maintenance, and unplanned downtime. in both cases, certain services on the app won't work, but the rest of the app will function as ...
0
votes
1answer
65 views

Using WhatsApp messaging to notify users when their order is ready

I'm designing a food ordering experience for a restaurant and we're considering using WhatsApp Business as a way to notify users when their food is ready. this means users will input their phone ...
3
votes
1answer
96 views

Displaying new results currently being filtered out

I'm currently working on a messaging tool and one request was being able to filter the conversations by (Internal Team / Customers / Flagged) One thing we're running into is what happens when a new ...
2
votes
1answer
127 views

Should a message show up confirming the user wants to leave when they press on a 'back' button within an app?

I'm having trouble deciding if an app should show a message when the user presses the back button while he/she is leaving. See image below showing how 9gag does this (note the "Press back again to ...
0
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1answer
113 views

Why you can't “delete your message for all” in messengers?

Why messengers don’t allow to delete your messages from chat after a certain time? Does that mean that you actually don’t own your message after it was posted? How others might benefit from this? ...
8
votes
4answers
346 views

Why do user's sent messages appear on the right?

I noticed that in many websites/apps like Messenger, WhatsApp, sending SMS on iPhones, Google Hangouts, etc. The user's sent messages appear on the right side. I'm wondering why not place it one ...
1
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2answers
383 views

How to inform user that change will take time to reflect?

A form edit page works on the following logic: If number of changes made during edit > original inputs, it can take up to 30 days for the changes to be reflected on the UI. If the number of ...
2
votes
1answer
79 views

Notification to jump to specialist content in feed

Is there a "best in class" example of how to direct users to a specific bit of content in their feed? I am working on a pilot app that curates articles for students and I am looking for an effective ...
0
votes
2answers
71 views

Best message for “more posts” at the end of page (no pagination involved)

In my free time I'm building my site/blog from scratch using Jekyll (a template engine). Despite Jekyll has first-class support for pagination I want to avoid it so only the latest X posts are visible ...
0
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1answer
769 views

Javascript Alert Box

Good day, The javascript alert box always shows up at the top of the page and it prevents any other interaction with the page until it is closed by clicking the OK button or pressing ESC. Because of ...
1
vote
1answer
121 views

How best to guide your users when you move a critical feature?

The users of my site start a single user journey via an entry point on the home page. We have trained them to do this, but since it is not the universal pattern and has monetary implications, we want ...
0
votes
1answer
46 views

Blocking a conversation in a PM system

I'm making a PM system (private messages) on my website. I want users to be able to block a conversation if the sender is spamming or being very unprofessional, for example. For the user who blocks ...
1
vote
1answer
170 views

Why do so many web apps automatically convert emoticons into emoji?

So many communication platforms convert expressions like c: :) ]:) etc. into emojis, e.g. 😀,🙂,😈. I find this so annoying every time it happens. If I want to send an emoji, I will just send the ...
-1
votes
2answers
76 views

Best communication channel to tell user that they get banned/suspended/terminate [closed]

Which product communication do you think is the best to convey: User get temporary suspension, and therefore they couldn't login User get suspension and need to appeal User get unsuspend, the appeal ...
1
vote
1answer
61 views

Does auto conversion of symbols into emoji's in chat messages considered as bad ux?

Most of the messaging apps convert symbols into emoji's whenever user type symbols like this :) continuously, is this really a good practice or is considered as a bad user experience
7
votes
5answers
447 views

What is the logic behind delete other-end chat?

I am design a social network site. One of the most important feature of site is chatting. But I have no idea that should I give feature to delete messages including other end too. (Eg: If A send a ...
1
vote
1answer
72 views

How to let users know special functionality of a component you created?

Lets say i create a grid view. The users are not technical and are higher ups so they dont have time to read documentation(or just lazy). I have implemented copy and paste functionality in this grid ...
1
vote
1answer
104 views

How to properly handle editing/deleting chat messages?

I'm deciding how to handle deleting and editing messages in a web chat app. For now, I can think of a few things I need feedback on. Deleting/Editing should have a time limit - maybe like SE, 5 ...
1
vote
1answer
328 views

Hierarchy in chat between sender & receiver [duplicate]

Why is it that many chat applications, the chat messages you send yourself are often highlighted with color, whereas the messages of the person you are talking to are often grey & seemingly lower ...
2
votes
4answers
2k views

Error/ success messages: File not downloaded or File was not downloaded. The download was stopped or interrupted by another file download

Error/ success messages in web apps. Material design writing style, recommends to be simple and direct. Here's an example they give: The advice is easy to follow in one-sentence messages. But what ...
2
votes
2answers
198 views

What would a solution in surfacing good chat messages from Video Live Chats look like?

Good messages create conversation, and good conversations are a source of knowledge for the whole community. Knowing that, why isn't any of the big social platforms allowing for live chat message ...
1
vote
1answer
85 views

New text message requests

I've been asked to review a system where a user can request a new login by having an access code sent to a mobile. The business is wondering how many requests a user can have so that: costs paying ...
0
votes
3answers
401 views

Which message to show after user clicks “Report spam”?

The context: It's a collaboration app, where different people gather to work on the same project. The principle is like the GitHub. So, imagine if GitHub had an inbuilt messenger and you could message ...
1
vote
1answer
99 views

How to help users who ignore a push message but might want to read it later?

I have a question I'm hoping you guys can shed some light on. The mobile app I'm currently working on has a feature to send push notifications for important messages like overdrawing a bank account, ...
21
votes
7answers
9k views

How should I indicate that a download is in progress?

I have a data table that has a row of buttons with download format options. When one of the buttons is clicked, I want to display some sort of message to indicate that the download preparation process ...
2
votes
2answers
121 views

Pre-selected vs. Un-selected Customization Tool

I am working on a team messaging tool. Users have been asking to send to just part of the team. (ie. If a team had 40 members and I wanted to just send something to 18 of them) The proposed solution ...
-1
votes
1answer
112 views

Is there away to Use Label Text instead of popup confirmation Message?

On Mobile app, I am going to try to decrease and avoid user clicks. My idea is to display text (some words) on same page and use a label instead of using a popup confirmation message. So, what is the ...
2
votes
2answers
966 views

Appropriate error message for blacklisted password!

To provide the context, we have updated our password policies to disallow commonly used passwords like “Password1”, “Welcome123”, football teams, first names and easy to type keyboard sequences etc. ...
3
votes
2answers
1k views

New Message Notifications and Unread Message Counts across Clients

This UX question is unusual in that it deals with the user experience across several devices and modalities, and not just within one screen. Suppose you have a chat app that can be accessed from ...
1
vote
2answers
274 views

Combining “Success Message” and the next step on the same screen

How normal is it to combine 'success messages' with the next step in the process...? For example below: First screen will ask for payment but in our flow, payment isn't the last step. However, it ...
1
vote
2answers
59 views

What could be better message to any user in facebook? [closed]

I tried to create a facebook account for my baby (2 years old). Facebook request to enter real birthday It is her real birthday I don't know also don't care what is minimum age bar set by facebook ...
1
vote
3answers
384 views

Show message on invalid authorization

What message should I show to users when there is a problem with his authentication? I'm developing an application where there are authentications even when user is already logged (on each request/...
2
votes
2answers
3k views

Toaster messages in web interface

I am thinking of adding toaster messages as a feedback in an Ecommerce website for small actions, so far I couldn't find an example for using toaster messages in web only for mobile app, and one ...
-1
votes
1answer
88 views

What is your feedback on the attached screenshot? [closed]

This is a Tutorial screen which shows up to a first time user to help them understand the process. Can you please help us with your feedback?
4
votes
2answers
1k views

Duration of alert messages/notifications

From my understanding, alert messages/notifications should not just disappear after a certain amount of time for accessibility reasons - some people may require more time to read them so they should ...
2
votes
0answers
656 views

Priming in User Experience Design [closed]

How can we use priming / subliminal messages to increase the visitor / user's joy on a website? The topic "Subliminal Perception" a.k.a. "Priming" is often used by marketeers to subliminally ...
24
votes
3answers
3k views

When is an exception message too big?

I'm testing a web app that has a cumbersome exception message for attempting to add non-eligible invoices to a payment system, see the image below. The developer sees no issue with this but its ...
0
votes
1answer
101 views

When to notify users via email vs onsite

We have a system where users will create groups where things will happen at a fast and slow pace. It is important that all users in the group know that updates have been made. Here are the use cases: ...
142
votes
5answers
20k views

Are you sure you want to answer this question?

We've all seen these types of warnings: "Are you sure you want to shut down Windows?" I hear a lot of people frustratingly reply: "Yes, of course, otherwise I wouldn't have clicked it!" These types ...
2
votes
3answers
208 views

Messaging After Submitting Form Where no Values Have Changed

What is the best messaging for when a user submits a form to update some fields e.g. such as in a user profile, etc. but no values were changed. In my situation, nothing gets updated in the DB when ...
5
votes
3answers
5k views

Wording of an Account Activation Email

Typical scenario, user signs up on a website, and must "confirm the email address" / "activate the account" etc. by clicking on a link in a registration email. Before the email is sent, the user ...
4
votes
3answers
2k views

Email Verification Flow for Resending Verification Email to Rightful Email Owner

Scenario: User A "Sheri" has email sherri@example.com, and signs up for a forum. She makes a typo and enters sheri@example.com during sign-up. She never gets the activation email, and realizes the ...
35
votes
9answers
8k views

Banned user tries to log in − show a “Banned” message or a generic “Cannot log you in”?

From a Ux standpoint, what is the best practice around messaging when a banned user/customer/member attempts to log in? I'm asking for a forum project I am working on, but also looking for guidance ...
1
vote
2answers
100 views

Is it okay to provide a signature in a confirmation box?

I'm providing counseling on an enterprise IT solution that delivers Windows security updates the way they want, and the message they want to use feels off. The system delivers a dialog box once ...
2
votes
2answers
164 views

Purpose of “Read” feature in instant messaging - Whatsapp, Hangouts, Messenger

Many instant messaging applications have this feature, you can see when people read your message. What is the purpose of this? What came into my mind is to achieve a more natural way of ...
5
votes
1answer
116 views

What message/instruction should be given for downloading an image for browser and/or tablet

I need users to download an image from my web app. For browsers that support the HTML 5 'download' attribute my Download button automatically opens the browser download window. However, users on the ...
1
vote
1answer
88 views

Help needed with instructions

On our account registration page, we allow the user to enter an email address and a username. Although we optionally allow users to use their email address to login, we still require a username. ...