Questions tagged [messages]

Messages are objects of communication with the goal to pass information between communicators (human or non-human).

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81 views

Which way of displaying unread messages count is better

I am in a dilemma over deciding user favored way of displaying unread messages count, currently, there are two ways in my mind, like Facebook Messenger and like Instagram, Whatsapp, and lots of other ...
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0 votes
0 answers
24 views

Design patterns to handle scenarios where there is no response from the user

Most design patterns (used on desktop applications) for communication or passing information to users are based on the assumption that there is some response or reply from the recipient of the message ...
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2 votes
1 answer
273 views

How to handle different recaptcha errors on the frontend?

I am using recaptcha v2 invisible on my Nuxt SSR website with the help of this module I added it to my login, signup, forgot password and reset password pages 3 Recaptcha Error Conditions There are ...
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3 votes
2 answers
511 views

Left aligned vs. versus aligned chat messages

I was looking for answer through whole internet but didn't find any logical solution. Basically, I'm designing something related with chat app and my main problem is, which messages alignment should I ...
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0 votes
2 answers
98 views

Where to place the first message in a chat?

Imagine a simple messenger app. Where to place the first message(s) in a chat? See examples below. E.g. Slack, Facebook's Messenger does it the A way. Snapchat, WhatsApp does it the B way. I'd argue ...
1 vote
2 answers
170 views

How much time in advance should users be informed of an upcoming maintenance on app?

I'm desiging the UX on how to handle planned maintenance of a travel booking app. During this time frame, some services won't able available. I've decided that there will be messaging in the app as ...
  • 10.5k
3 votes
2 answers
403 views

In app - planned maintenance and unplanned downtime messaging

I'm designing the messaging for 2 types of scenarios. Planned maintenance, and unplanned downtime. in both cases, certain services on the app won't work, but the rest of the app will function as ...
  • 10.5k
0 votes
1 answer
70 views

Using WhatsApp messaging to notify users when their order is ready

I'm designing a food ordering experience for a restaurant and we're considering using WhatsApp Business as a way to notify users when their food is ready. this means users will input their phone ...
  • 10.5k
3 votes
1 answer
131 views

Displaying new results currently being filtered out

I'm currently working on a messaging tool and one request was being able to filter the conversations by (Internal Team / Customers / Flagged) One thing we're running into is what happens when a new ...
  • 391
2 votes
1 answer
180 views

Should a message show up confirming the user wants to leave when they press on a 'back' button within an app?

I'm having trouble deciding if an app should show a message when the user presses the back button while he/she is leaving. See image below showing how 9gag does this (note the "Press back again to ...
0 votes
1 answer
120 views

Why you can't “delete your message for all” in messengers?

Why messengers don’t allow to delete your messages from chat after a certain time? Does that mean that you actually don’t own your message after it was posted? How others might benefit from this? ...
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8 votes
4 answers
665 views

Why do user's sent messages appear on the right?

I noticed that in many websites/apps like Messenger, WhatsApp, sending SMS on iPhones, Google Hangouts, etc. The user's sent messages appear on the right side. I'm wondering why not place it one ...
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1 vote
2 answers
539 views

How to inform user that change will take time to reflect?

A form edit page works on the following logic: If number of changes made during edit > original inputs, it can take up to 30 days for the changes to be reflected on the UI. If the number of ...
2 votes
1 answer
83 views

Notification to jump to specialist content in feed

Is there a "best in class" example of how to direct users to a specific bit of content in their feed? I am working on a pilot app that curates articles for students and I am looking for an effective ...
0 votes
2 answers
83 views

Best message for "more posts" at the end of page (no pagination involved)

In my free time I'm building my site/blog from scratch using Jekyll (a template engine). Despite Jekyll has first-class support for pagination I want to avoid it so only the latest X posts are visible ...
0 votes
1 answer
1k views

Javascript Alert Box

Good day, The javascript alert box always shows up at the top of the page and it prevents any other interaction with the page until it is closed by clicking the OK button or pressing ESC. Because of ...
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1 vote
1 answer
132 views

How best to guide your users when you move a critical feature?

The users of my site start a single user journey via an entry point on the home page. We have trained them to do this, but since it is not the universal pattern and has monetary implications, we want ...
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0 votes
1 answer
48 views

Blocking a conversation in a PM system

I'm making a PM system (private messages) on my website. I want users to be able to block a conversation if the sender is spamming or being very unprofessional, for example. For the user who blocks ...
  • 274
1 vote
1 answer
203 views

Why do so many web apps automatically convert emoticons into emoji?

So many communication platforms convert expressions like c: :) ]:) etc. into emojis, e.g. 😀,🙂,😈. I find this so annoying every time it happens. If I want to send an emoji, I will just send the ...
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-1 votes
2 answers
84 views

Best communication channel to tell user that they get banned/suspended/terminate [closed]

Which product communication do you think is the best to convey: User get temporary suspension, and therefore they couldn't login User get suspension and need to appeal User get unsuspend, the appeal ...
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1 vote
1 answer
66 views

Does auto conversion of symbols into emoji's in chat messages considered as bad ux?

Most of the messaging apps convert symbols into emoji's whenever user type symbols like this :) continuously, is this really a good practice or is considered as a bad user experience
7 votes
5 answers
580 views

What is the logic behind delete other-end chat?

I am design a social network site. One of the most important feature of site is chatting. But I have no idea that should I give feature to delete messages including other end too. (Eg: If A send a ...
1 vote
1 answer
77 views

How to let users know special functionality of a component you created?

Lets say i create a grid view. The users are not technical and are higher ups so they dont have time to read documentation(or just lazy). I have implemented copy and paste functionality in this grid ...
1 vote
1 answer
131 views

How to properly handle editing/deleting chat messages?

I'm deciding how to handle deleting and editing messages in a web chat app. For now, I can think of a few things I need feedback on. Deleting/Editing should have a time limit - maybe like SE, 5 ...
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1 vote
1 answer
356 views

Hierarchy in chat between sender & receiver [duplicate]

Why is it that many chat applications, the chat messages you send yourself are often highlighted with color, whereas the messages of the person you are talking to are often grey & seemingly lower ...
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3 votes
4 answers
3k views

Error/ success messages: File not downloaded or File was not downloaded. The download was stopped or interrupted by another file download

Error/ success messages in web apps. Material design writing style, recommends to be simple and direct. Here's an example they give: The advice is easy to follow in one-sentence messages. But what ...
  • 837
2 votes
2 answers
203 views

What would a solution in surfacing good chat messages from Video Live Chats look like?

Good messages create conversation, and good conversations are a source of knowledge for the whole community. Knowing that, why isn't any of the big social platforms allowing for live chat message ...
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1 vote
1 answer
86 views

New text message requests

I've been asked to review a system where a user can request a new login by having an access code sent to a mobile. The business is wondering how many requests a user can have so that: costs paying ...
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0 votes
3 answers
505 views

Which message to show after user clicks "Report spam"?

The context: It's a collaboration app, where different people gather to work on the same project. The principle is like the GitHub. So, imagine if GitHub had an inbuilt messenger and you could message ...
  • 837
1 vote
1 answer
117 views

How to help users who ignore a push message but might want to read it later?

I have a question I'm hoping you guys can shed some light on. The mobile app I'm currently working on has a feature to send push notifications for important messages like overdrawing a bank account, ...
22 votes
7 answers
10k views

How should I indicate that a download is in progress?

I have a data table that has a row of buttons with download format options. When one of the buttons is clicked, I want to display some sort of message to indicate that the download preparation process ...
  • 5,615
1 vote
2 answers
155 views

Pre-selected vs. Un-selected Customization Tool

I am working on a team messaging tool. Users have been asking to send to just part of the team. (ie. If a team had 40 members and I wanted to just send something to 18 of them) The proposed solution ...
  • 391
-1 votes
1 answer
114 views

Is there away to Use Label Text instead of popup confirmation Message?

On Mobile app, I am going to try to decrease and avoid user clicks. My idea is to display text (some words) on same page and use a label instead of using a popup confirmation message. So, what is the ...
2 votes
2 answers
1k views

Appropriate error message for blacklisted password!

To provide the context, we have updated our password policies to disallow commonly used passwords like “Password1”, “Welcome123”, football teams, first names and easy to type keyboard sequences etc. ...
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3 votes
2 answers
1k views

New Message Notifications and Unread Message Counts across Clients

This UX question is unusual in that it deals with the user experience across several devices and modalities, and not just within one screen. Suppose you have a chat app that can be accessed from ...
1 vote
2 answers
288 views

Combining "Success Message" and the next step on the same screen

How normal is it to combine 'success messages' with the next step in the process...? For example below: First screen will ask for payment but in our flow, payment isn't the last step. However, it ...
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1 vote
2 answers
64 views

What could be better message to any user in facebook? [closed]

I tried to create a facebook account for my baby (2 years old). Facebook request to enter real birthday It is her real birthday I don't know also don't care what is minimum age bar set by facebook ...
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1 vote
3 answers
470 views

Show message on invalid authorization

What message should I show to users when there is a problem with his authentication? I'm developing an application where there are authentications even when user is already logged (on each request/...
2 votes
2 answers
4k views

Toaster messages in web interface

I am thinking of adding toaster messages as a feedback in an Ecommerce website for small actions, so far I couldn't find an example for using toaster messages in web only for mobile app, and one ...
-1 votes
1 answer
93 views

What is your feedback on the attached screenshot? [closed]

This is a Tutorial screen which shows up to a first time user to help them understand the process. Can you please help us with your feedback?
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4 votes
2 answers
1k views

Duration of alert messages/notifications

From my understanding, alert messages/notifications should not just disappear after a certain amount of time for accessibility reasons - some people may require more time to read them so they should ...
  • 1,110
2 votes
0 answers
704 views

Priming in User Experience Design [closed]

How can we use priming / subliminal messages to increase the visitor / user's joy on a website? The topic "Subliminal Perception" a.k.a. "Priming" is often used by marketeers to subliminally ...
  • 2,600
24 votes
3 answers
3k views

When is an exception message too big?

I'm testing a web app that has a cumbersome exception message for attempting to add non-eligible invoices to a payment system, see the image below. The developer sees no issue with this but its ...
  • 241
0 votes
1 answer
118 views

When to notify users via email vs onsite

We have a system where users will create groups where things will happen at a fast and slow pace. It is important that all users in the group know that updates have been made. Here are the use cases: ...
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143 votes
5 answers
20k views

Are you sure you want to answer this question?

We've all seen these types of warnings: "Are you sure you want to shut down Windows?" I hear a lot of people frustratingly reply: "Yes, of course, otherwise I wouldn't have clicked it!" These types ...
  • 2,600
2 votes
3 answers
351 views

Messaging After Submitting Form Where no Values Have Changed

What is the best messaging for when a user submits a form to update some fields e.g. such as in a user profile, etc. but no values were changed. In my situation, nothing gets updated in the DB when ...
  • 1,479
5 votes
3 answers
6k views

Wording of an Account Activation Email

Typical scenario, user signs up on a website, and must "confirm the email address" / "activate the account" etc. by clicking on a link in a registration email. Before the email is sent, the user ...
  • 1,479
4 votes
3 answers
2k views

Email Verification Flow for Resending Verification Email to Rightful Email Owner

Scenario: User A "Sheri" has email sherri@example.com, and signs up for a forum. She makes a typo and enters sheri@example.com during sign-up. She never gets the activation email, and realizes the ...
  • 1,479
35 votes
9 answers
8k views

Banned user tries to log in − show a “Banned” message or a generic “Cannot log you in”?

From a Ux standpoint, what is the best practice around messaging when a banned user/customer/member attempts to log in? I'm asking for a forum project I am working on, but also looking for guidance ...
  • 1,479
1 vote
2 answers
107 views

Is it okay to provide a signature in a confirmation box?

I'm providing counseling on an enterprise IT solution that delivers Windows security updates the way they want, and the message they want to use feels off. The system delivers a dialog box once ...