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Questions tagged [messages]

is an object of communication with the goal to pass information between communicators (human or non-human)

0
votes
1answer
60 views

How best to guide your users when you move a critical feature?

The users of my site start a single user journey via an entry point on the home page. We have trained them to do this, but since it is not the universal pattern and has monetary implications, we want ...
0
votes
1answer
39 views

Blocking a conversation in a PM system

I'm making a PM system (private messages) on my website. I want users to be able to block a conversation if the sender is spamming or being very unprofessional, for example. For the user who blocks ...
1
vote
1answer
109 views

Why do so many web apps automatically convert emoticons into emoji?

So many communication platforms convert expressions like c: :) ]:) etc. into emojis, e.g. 😀,🙂,😈. I find this so annoying every time it happens. If I want to send an emoji, I will just send the ...
0
votes
0answers
92 views

(ui / mobile) Designing communication tool without “instant messaging” feel

I am working on the app within medical industry. The purpose of the app is to connect patients and Healthcare Professionals and allow for the communication, downloading special packages with extra ...
-1
votes
2answers
65 views

Best communication channel to tell user that they get banned/suspended/terminate [closed]

Which product communication do you think is the best to convey: User get temporary suspension, and therefore they couldn't login User get suspension and need to appeal User get unsuspend, the appeal ...
1
vote
1answer
56 views

Does auto conversion of symbols into emoji's in chat messages considered as bad ux?

Most of the messaging apps convert symbols into emoji's whenever user type symbols like this :) continuously, is this really a good practice or is considered as a bad user experience
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votes
0answers
24 views

Acknowledgement of something with people in copy?

Saying an application in general has a notion of "message", sent from one user to N other users, with P people in copy. Before accessing the message content, one of the N main recipient must ...
0
votes
0answers
23 views

How do you do documentation of validations and system messages?

I am wondering how can I write full documentation of all form validations and system messages on our e-commerce website. I use activity diagrams, but I have some issues with them: keeping them up to ...
4
votes
2answers
109 views

What is the logic behind delete other-end chat?

I am design a social network site. One of the most important feature of site is chatting. But I have no idea that should I give feature to delete messages including other end too. (Eg: If A send a ...
1
vote
1answer
64 views

How to let users know special functionality of a component you created?

Lets say i create a grid view. The users are not technical and are higher ups so they dont have time to read documentation(or just lazy). I have implemented copy and paste functionality in this grid ...
0
votes
0answers
37 views

What is important in a “message center”?

I code a webapp for online classifieds in India. The app is also supposed to have a "message center" where you can send and receive messages. I have implemented sending and receiving messages, ...
1
vote
1answer
55 views

How to properly handle editing/deleting chat messages?

I'm deciding how to handle deleting and editing messages in a web chat app. For now, I can think of a few things I need feedback on. Deleting/Editing should have a time limit - maybe like SE, 5 ...
1
vote
1answer
122 views

Hierarchy in chat between sender & receiver [duplicate]

Why is it that many chat applications, the chat messages you send yourself are often highlighted with color, whereas the messages of the person you are talking to are often grey & seemingly lower ...
1
vote
4answers
313 views

Error/ success messages: File not downloaded or File was not downloaded. The download was stopped or interrupted by another file download

Error/ success messages in web apps. Material design writing style, recommends to be simple and direct. Here's an example they give: The advice is easy to follow in one-sentence messages. But what ...
2
votes
2answers
184 views

What would a solution in surfacing good chat messages from Video Live Chats look like?

Good messages create conversation, and good conversations are a source of knowledge for the whole community. Knowing that, why isn't any of the big social platforms allowing for live chat message ...
1
vote
1answer
83 views

New text message requests

I've been asked to review a system where a user can request a new login by having an access code sent to a mobile. The business is wondering how many requests a user can have so that: costs paying ...
0
votes
3answers
127 views

Which message to show after user clicks “Report spam”?

The context: It's a collaboration app, where different people gather to work on the same project. The principle is like the GitHub. So, imagine if GitHub had an inbuilt messenger and you could message ...
1
vote
1answer
79 views

How to help users who ignore a push message but might want to read it later?

I have a question I'm hoping you guys can shed some light on. The mobile app I'm currently working on has a feature to send push notifications for important messages like overdrawing a bank account, ...
20
votes
7answers
6k views

How should I indicate that a download is in progress?

I have a data table that has a row of buttons with download format options. When one of the buttons is clicked, I want to display some sort of message to indicate that the download preparation process ...
3
votes
2answers
97 views

Pre-selected vs. Un-selected Customization Tool

I am working on a team messaging tool. Users have been asking to send to just part of the team. (ie. If a team had 40 members and I wanted to just send something to 18 of them) The proposed solution ...
-1
votes
1answer
104 views

Is there away to Use Label Text instead of popup confirmation Message?

On Mobile app, I am going to try to decrease and avoid user clicks. My idea is to display text (some words) on same page and use a label instead of using a popup confirmation message. So, what is the ...
3
votes
2answers
327 views

Appropriate error message for blacklisted password!

To provide the context, we have updated our password policies to disallow commonly used passwords like “Password1”, “Welcome123”, football teams, first names and easy to type keyboard sequences etc. ...
3
votes
2answers
652 views

New Message Notifications and Unread Message Counts across Clients

This UX question is unusual in that it deals with the user experience across several devices and modalities, and not just within one screen. Suppose you have a chat app that can be accessed from ...
1
vote
2answers
192 views

Combining “Success Message” and the next step on the same screen

How normal is it to combine 'success messages' with the next step in the process...? For example below: First screen will ask for payment but in our flow, payment isn't the last step. However, it ...
1
vote
2answers
47 views

What could be better message to any user in facebook? [closed]

I tried to create a facebook account for my baby (2 years old). Facebook request to enter real birthday It is her real birthday I don't know also don't care what is minimum age bar set by facebook ...
2
votes
3answers
173 views

Show message on invalid authorization

What message should I show to users when there is a problem with his authentication? I'm developing an application where there are authentications even when user is already logged (on each request/...
2
votes
2answers
1k views

Toaster messages in web interface

I am thinking of adding toaster messages as a feedback in an Ecommerce website for small actions, so far I couldn't find an example for using toaster messages in web only for mobile app, and one ...
-1
votes
1answer
83 views

What is your feedback on the attached screenshot? [closed]

This is a Tutorial screen which shows up to a first time user to help them understand the process. Can you please help us with your feedback?
4
votes
2answers
786 views

Duration of alert messages/notifications

From my understanding, alert messages/notifications should not just disappear after a certain amount of time for accessibility reasons - some people may require more time to read them so they should ...
2
votes
0answers
398 views

Priming in User Experience Design [closed]

How can we use priming / subliminal messages to increase the visitor / user's joy on a website? The topic "Subliminal Perception" a.k.a. "Priming" is often used by marketeers to subliminally ...
24
votes
2answers
2k views

When is an exception message too big?

I'm testing a web app that has a cumbersome exception message for attempting to add non-eligible invoices to a payment system, see the image below. The developer sees no issue with this but its ...
0
votes
1answer
53 views

When to notify users via email vs onsite

We have a system where users will create groups where things will happen at a fast and slow pace. It is important that all users in the group know that updates have been made. Here are the use cases: ...
139
votes
5answers
18k views

Are you sure you want to answer this question?

We've all seen these types of warnings: "Are you sure you want to shut down Windows?" I hear a lot of people frustratingly reply: "Yes, of course, otherwise I wouldn't have clicked it!" These types ...
1
vote
3answers
129 views

Messaging After Submitting Form Where no Values Have Changed

What is the best messaging for when a user submits a form to update some fields e.g. such as in a user profile, etc. but no values were changed. In my situation, nothing gets updated in the DB when ...
4
votes
3answers
3k views

Wording of an Account Activation Email

Typical scenario, user signs up on a website, and must "confirm the email address" / "activate the account" etc. by clicking on a link in a registration email. Before the email is sent, the user ...
4
votes
3answers
1k views

Email Verification Flow for Resending Verification Email to Rightful Email Owner

Scenario: User A "Sheri" has email sherri@example.com, and signs up for a forum. She makes a typo and enters sheri@example.com during sign-up. She never gets the activation email, and realizes the ...
34
votes
9answers
7k views

Banned user tries to log in − show a “Banned” message or a generic “Cannot log you in”?

From a Ux standpoint, what is the best practice around messaging when a banned user/customer/member attempts to log in? I'm asking for a forum project I am working on, but also looking for guidance ...
1
vote
2answers
92 views

Is it okay to provide a signature in a confirmation box?

I'm providing counseling on an enterprise IT solution that delivers Windows security updates the way they want, and the message they want to use feels off. The system delivers a dialog box once ...
2
votes
2answers
155 views

Purpose of “Read” feature in instant messaging - Whatsapp, Hangouts, Messenger

Many instant messaging applications have this feature, you can see when people read your message. What is the purpose of this? What came into my mind is to achieve a more natural way of ...
4
votes
1answer
78 views

What message/instruction should be given for downloading an image for browser and/or tablet

I need users to download an image from my web app. For browsers that support the HTML 5 'download' attribute my Download button automatically opens the browser download window. However, users on the ...
1
vote
1answer
82 views

Help needed with instructions

On our account registration page, we allow the user to enter an email address and a username. Although we optionally allow users to use their email address to login, we still require a username. ...
7
votes
1answer
250 views

Any usability studies on “on hold / waiting” calls?

I was wondering if there are any current studies on Call On Hold messages. Today I had to call 3 different companies that put me on hold, with all of the experiences ranging from bad to nauseating, so ...
27
votes
1answer
2k views

What do you call a website which is not in beta, but a re-launch with possible teething problems?

We are launching a new website soon. We have ran some beta versions to users, but we are going to finally press the button, turn off the old one and only have the new website. I want to let users ...
2
votes
1answer
180 views

Is there a list of conventions and standards for notifications, warnings, and messages directed at the user?

My team and I are working on a style guide for our programs that will be both in the form of webapps and programs. While creating this style guide, we are researching common practices in order to make ...
1
vote
2answers
610 views

How often should I send email notifications from a chat app?

So I have a site that has live messaging system to chat with other users in realtime. How often should I EMAIL them saying "You have a new message on ...". If they are heavily chatting it would ...
2
votes
3answers
199 views

What is the type of alert called when it doesn't require user interaction? And when should I use it?

I'm speaking of alerts that don't require the users direct attention, more of a "oh, by the way, this actions just happened". Not much unlike gmail's "you action has been undone" or "Your message has ...
4
votes
2answers
126 views

Any credible studies or research on messaging system's display of unattended items?

I'm working on a client's app that uses a messaging system. The whole concept has been approved last week, so it's not a big deal now, but I was wondering about this: is there any research that ...
0
votes
2answers
621 views

Best amount of time to show a temporary alert message? [duplicate]

I would like to show a small, temporary pop-up alert to the user when they click on certain elements, e.g. a button that is disabled. What is the optimal amount of time to show a short message (2-10 ...
1
vote
1answer
226 views

Chat sidebar: Allowing users to chat & see who is online with just a follow?

Looking for input on the best approach to having a chat sidebar similar to Facebook's web app. I'd like to display a list of online users so users can chat with each other. However, I was looking to ...
66
votes
5answers
10k views

Should “Deletion successful” confirmation be red, or green?

What color should a deletion confirmation message be? This is related to the question Should 'yes, delete it' be red, or green?, but different because this question asks about a passive confirmation ...