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Questions tagged [messages]

Messages are objects of communication with the goal to pass information between communicators (human or non-human).

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1 answer
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Best practices for alerting user they must leave an app [closed]

I'm working on a healthcare data flow tool where the workflows sometimes require the user to leave the current system and proceed with their task in a fully separate 3rd party system. I'm trying to ...
Bryce Howitson's user avatar
2 votes
2 answers
510 views

Error message about recaptcha failure, should it be more generic or specific?

I have a login form currently that may get recaptcha errors for various reasons Here are some error codes that are possible What do I tell the user when I run into one of these errors?
PirateApp's user avatar
  • 995
1 vote
1 answer
101 views

iOS alert that is not dismissable

I have a new feature in our iOS app, where we are uplifting user data from their device to the cloud. The process could take up to a minute, or 2 mins as an absolute extreme case. A use case is that a ...
Antistandard's user avatar
0 votes
1 answer
106 views

LED blink pattern on Boot - Any best practices for UX?

I have an embedded device. During the boot process, the only feedback the user receives comes from a programmable RGB LED. That is, I am able to blink, fade, turn on/off etc. The whole boot process ...
Mo_'s user avatar
  • 3
2 votes
1 answer
92 views

Alert modal or auto refer to top placed message

I’m working on an e commerce cart and I am faced with various conditions for products that have a gift card applied. Condition 1: The price for products which are from the companies private label can ...
Helge's user avatar
  • 73
2 votes
1 answer
334 views

Which way of displaying unread messages count is better

I am in a dilemma over deciding user favored way of displaying unread messages count, currently, there are two ways in my mind, like Facebook Messenger and like Instagram, Whatsapp, and lots of other ...
Iliaaaa's user avatar
  • 21
0 votes
1 answer
41 views

Design patterns to handle scenarios where there is no response from the user

Most design patterns (used on desktop applications) for communication or passing information to users are based on the assumption that there is some response or reply from the recipient of the message ...
Michael Lai's user avatar
  • 27.3k
2 votes
1 answer
2k views

How to handle different recaptcha errors on the frontend?

I am using recaptcha v2 invisible on my Nuxt SSR website with the help of this module I added it to my login, signup, forgot password and reset password pages 3 Recaptcha Error Conditions There are ...
PirateApp's user avatar
  • 995
4 votes
2 answers
1k views

Left aligned vs. versus aligned chat messages

I was looking for answer through whole internet but didn't find any logical solution. Basically, I'm designing something related with chat app and my main problem is, which messages alignment should I ...
45human's user avatar
  • 41
0 votes
2 answers
122 views

Where to place the first message in a chat?

Imagine a simple messenger app. Where to place the first message(s) in a chat? See examples below. E.g. Slack, Facebook's Messenger does it the A way. Snapchat, WhatsApp does it the B way. I'd argue ...
Velionis's user avatar
1 vote
2 answers
471 views

How much time in advance should users be informed of an upcoming maintenance on app?

I'm desiging the UX on how to handle planned maintenance of a travel booking app. During this time frame, some services won't able available. I've decided that there will be messaging in the app as ...
Blue Ocean's user avatar
  • 10.7k
3 votes
2 answers
1k views

In app - planned maintenance and unplanned downtime messaging

I'm designing the messaging for 2 types of scenarios. Planned maintenance, and unplanned downtime. in both cases, certain services on the app won't work, but the rest of the app will function as ...
Blue Ocean's user avatar
  • 10.7k
0 votes
1 answer
77 views

Using WhatsApp messaging to notify users when their order is ready

I'm designing a food ordering experience for a restaurant and we're considering using WhatsApp Business as a way to notify users when their food is ready. this means users will input their phone ...
Blue Ocean's user avatar
  • 10.7k
3 votes
1 answer
149 views

Displaying new results currently being filtered out

I'm currently working on a messaging tool and one request was being able to filter the conversations by (Internal Team / Customers / Flagged) One thing we're running into is what happens when a new ...
Rohrski's user avatar
  • 401
3 votes
1 answer
260 views

Should a message show up confirming the user wants to leave when they press on a 'back' button within an app?

I'm having trouble deciding if an app should show a message when the user presses the back button while he/she is leaving. See image below showing how 9gag does this (note the "Press back again to ...
user120504's user avatar
0 votes
1 answer
146 views

Why you can't “delete your message for all” in messengers?

Why messengers don’t allow to delete your messages from chat after a certain time? Does that mean that you actually don’t own your message after it was posted? How others might benefit from this? ...
Runnick's user avatar
  • 1,753
8 votes
4 answers
3k views

Why do user's sent messages appear on the right?

I noticed that in many websites/apps like Messenger, WhatsApp, sending SMS on iPhones, Google Hangouts, etc. The user's sent messages appear on the right side. I'm wondering why not place it one ...
NB4's user avatar
  • 2,501
1 vote
2 answers
1k views

How to inform user that change will take time to reflect?

A form edit page works on the following logic: If number of changes made during edit > original inputs, it can take up to 30 days for the changes to be reflected on the UI. If the number of ...
Ashwin Nepal's user avatar
2 votes
1 answer
85 views

Notification to jump to specialist content in feed

Is there a "best in class" example of how to direct users to a specific bit of content in their feed? I am working on a pilot app that curates articles for students and I am looking for an effective ...
Tom Bird's user avatar
0 votes
2 answers
111 views

Best message for "more posts" at the end of page (no pagination involved)

In my free time I'm building my site/blog from scratch using Jekyll (a template engine). Despite Jekyll has first-class support for pagination I want to avoid it so only the latest X posts are visible ...
theTellTaleCode's user avatar
0 votes
1 answer
2k views

Javascript Alert Box

Good day, The javascript alert box always shows up at the top of the page and it prevents any other interaction with the page until it is closed by clicking the OK button or pressing ESC. Because of ...
Jon Abaca's user avatar
  • 133
1 vote
1 answer
166 views

How best to guide your users when you move a critical feature?

The users of my site start a single user journey via an entry point on the home page. We have trained them to do this, but since it is not the universal pattern and has monetary implications, we want ...
Andrea Tate's user avatar
  • 1,391
0 votes
1 answer
52 views

Blocking a conversation in a PM system

I'm making a PM system (private messages) on my website. I want users to be able to block a conversation if the sender is spamming or being very unprofessional, for example. For the user who blocks ...
mowgli's user avatar
  • 274
1 vote
1 answer
350 views

Why do so many web apps automatically convert emoticons into emoji?

So many communication platforms convert expressions like c: :) ]:) etc. into emojis, e.g. 😀,🙂,😈. I find this so annoying every time it happens. If I want to send an emoji, I will just send the ...
minseong's user avatar
  • 1,491
-1 votes
2 answers
95 views

Best communication channel to tell user that they get banned/suspended/terminate [closed]

Which product communication do you think is the best to convey: User get temporary suspension, and therefore they couldn't login User get suspension and need to appeal User get unsuspend, the appeal ...
Alexa's user avatar
  • 3
1 vote
1 answer
78 views

Does auto conversion of symbols into emoji's in chat messages considered as bad ux?

Most of the messaging apps convert symbols into emoji's whenever user type symbols like this :) continuously, is this really a good practice or is considered as a bad user experience
Bharath Selvaraj's user avatar
7 votes
5 answers
747 views

What is the logic behind delete other-end chat?

I am design a social network site. One of the most important feature of site is chatting. But I have no idea that should I give feature to delete messages including other end too. (Eg: If A send a ...
I am the Most Stupid Person's user avatar
1 vote
1 answer
83 views

How to let users know special functionality of a component you created?

Lets say i create a grid view. The users are not technical and are higher ups so they dont have time to read documentation(or just lazy). I have implemented copy and paste functionality in this grid ...
Terrance Jackson's user avatar
1 vote
1 answer
150 views

How to properly handle editing/deleting chat messages?

I'm deciding how to handle deleting and editing messages in a web chat app. For now, I can think of a few things I need feedback on. Deleting/Editing should have a time limit - maybe like SE, 5 ...
niraami's user avatar
  • 111
1 vote
1 answer
394 views

Hierarchy in chat between sender & receiver [duplicate]

Why is it that many chat applications, the chat messages you send yourself are often highlighted with color, whereas the messages of the person you are talking to are often grey & seemingly lower ...
Rick P's user avatar
  • 550
3 votes
4 answers
3k views

Error/ success messages: File not downloaded or File was not downloaded. The download was stopped or interrupted by another file download

Error/ success messages in web apps. Material design writing style, recommends to be simple and direct. Here's an example they give: The advice is easy to follow in one-sentence messages. But what ...
Oksi's user avatar
  • 847
2 votes
2 answers
214 views

What would a solution in surfacing good chat messages from Video Live Chats look like?

Good messages create conversation, and good conversations are a source of knowledge for the whole community. Knowing that, why isn't any of the big social platforms allowing for live chat message ...
Eek's user avatar
  • 81
1 vote
1 answer
89 views

New text message requests

I've been asked to review a system where a user can request a new login by having an access code sent to a mobile. The business is wondering how many requests a user can have so that: costs paying ...
colmcq's user avatar
  • 8,250
0 votes
3 answers
605 views

Which message to show after user clicks "Report spam"?

The context: It's a collaboration app, where different people gather to work on the same project. The principle is like the GitHub. So, imagine if GitHub had an inbuilt messenger and you could message ...
Oksi's user avatar
  • 847
1 vote
1 answer
145 views

How to help users who ignore a push message but might want to read it later?

I have a question I'm hoping you guys can shed some light on. The mobile app I'm currently working on has a feature to send push notifications for important messages like overdrawing a bank account, ...
Wendy Wojenka's user avatar
22 votes
7 answers
12k views

How should I indicate that a download is in progress?

I have a data table that has a row of buttons with download format options. When one of the buttons is clicked, I want to display some sort of message to indicate that the download preparation process ...
Tot Zam's user avatar
  • 5,885
1 vote
2 answers
205 views

Pre-selected vs. Un-selected Customization Tool

I am working on a team messaging tool. Users have been asking to send to just part of the team. (ie. If a team had 40 members and I wanted to just send something to 18 of them) The proposed solution ...
Rohrski's user avatar
  • 401
-1 votes
1 answer
118 views

Is there away to Use Label Text instead of popup confirmation Message?

On Mobile app, I am going to try to decrease and avoid user clicks. My idea is to display text (some words) on same page and use a label instead of using a popup confirmation message. So, what is the ...
Mohamad Mahmoud Darwish's user avatar
2 votes
2 answers
2k views

Appropriate error message for blacklisted password!

To provide the context, we have updated our password policies to disallow commonly used passwords like “Password1”, “Welcome123”, football teams, first names and easy to type keyboard sequences etc. ...
dShringi's user avatar
  • 121
3 votes
2 answers
1k views

New Message Notifications and Unread Message Counts across Clients

This UX question is unusual in that it deals with the user experience across several devices and modalities, and not just within one screen. Suppose you have a chat app that can be accessed from ...
Gregory Magarshak's user avatar
1 vote
2 answers
348 views

Combining "Success Message" and the next step on the same screen

How normal is it to combine 'success messages' with the next step in the process...? For example below: First screen will ask for payment but in our flow, payment isn't the last step. However, it ...
catandmouse's user avatar
  • 4,298
1 vote
2 answers
64 views

What could be better message to any user in facebook? [closed]

I tried to create a facebook account for my baby (2 years old). Facebook request to enter real birthday It is her real birthday I don't know also don't care what is minimum age bar set by facebook ...
Paliza's user avatar
  • 130
1 vote
3 answers
673 views

Show message on invalid authorization

What message should I show to users when there is a problem with his authentication? I'm developing an application where there are authentications even when user is already logged (on each request/...
CelsomTrindade's user avatar
2 votes
2 answers
4k views

Toaster messages in web interface

I am thinking of adding toaster messages as a feedback in an Ecommerce website for small actions, so far I couldn't find an example for using toaster messages in web only for mobile app, and one ...
ahmed mansi's user avatar
-1 votes
1 answer
102 views

What is your feedback on the attached screenshot? [closed]

This is a Tutorial screen which shows up to a first time user to help them understand the process. Can you please help us with your feedback?
learner's user avatar
  • 23
4 votes
2 answers
1k views

Duration of alert messages/notifications

From my understanding, alert messages/notifications should not just disappear after a certain amount of time for accessibility reasons - some people may require more time to read them so they should ...
M Bo's user avatar
  • 1,394
2 votes
0 answers
737 views

Priming in User Experience Design [closed]

How can we use priming / subliminal messages to increase the visitor / user's joy on a website? The topic "Subliminal Perception" a.k.a. "Priming" is often used by marketeers to subliminally ...
Max de Mooij's user avatar
  • 2,620
24 votes
3 answers
3k views

When is an exception message too big?

I'm testing a web app that has a cumbersome exception message for attempting to add non-eligible invoices to a payment system, see the image below. The developer sees no issue with this but its ...
Mike D's user avatar
  • 241
0 votes
1 answer
131 views

When to notify users via email vs onsite

We have a system where users will create groups where things will happen at a fast and slow pace. It is important that all users in the group know that updates have been made. Here are the use cases: ...
Simon's user avatar
  • 3
143 votes
5 answers
21k views

Are you sure you want to answer this question?

We've all seen these types of warnings: "Are you sure you want to shut down Windows?" I hear a lot of people frustratingly reply: "Yes, of course, otherwise I wouldn't have clicked it!" These types ...
Max de Mooij's user avatar
  • 2,620