People who code: we want your input. Take the Survey

Questions tagged [checkout]

process of finalizing a purchase, whether at in a physical or digital environment.

Filter by
Sorted by
Tagged with
8
votes
1answer
819 views

Does displaying fields only after selection reduce conversion?

I'm designing a checkout flow, and it needs to ask the user for registration fields at 3 different times (this is necessary by the rule of the third party we are using). I know that this many fields ...
2
votes
1answer
73 views

Express Checkout

We are working on an effortless single page checkout for returning customers, for expert user cohort. The flow is triggered from "Buy Now" button and all important and needed information has ...
1
vote
1answer
48 views

How to manage shipping to multiple addresses during checkout

We are allowing shipping to multiple addresses during checkout for guest customers. The steps are a lot simpler for an existing user since we can pull addresses from their account for them to choose. ...
0
votes
1answer
54 views

Benefits of blocking the cart page to only 1 special item per order? e-commerce

I have a client with a particular project of blocking the purchase of a "special item" to only 1 per order. The user cannot purchase another item in conjunction with this special item, so if ...
1
vote
1answer
48 views

What are best practices for collecting consent for marketing emails during checkout?

I'm working on an ecommerce website that uses Mailchimp for both transactional and marketing email. Users can purchase items without creating an account on the website. Per Mailchimp's terms of ...
1
vote
0answers
49 views

PSD2 Implementation

I would like to ask a weird situation we have due to the PSD2. There are two flows in a checkout process: when it is his first checkout, and when the user has previously entered the credit card ...
2
votes
3answers
143 views

Registration as part of checkout flow - UX

I am working on a e-commerce project where I am redesigning the checkout flow. Currently there is legal requirement for users to register to be able to checkout because of the type of products that ...
0
votes
1answer
85 views

how to show summary on checkout page for multiple orders?

I am working on the Checkout flow (system) for the tablet device and it has 3 steps: A list with existing orders (which were previously saved from another flow). The User should be able to select ...
1
vote
2answers
86 views

Is the result of canceling a payment in checkout a success or error?

There is a discussion right now in the Magento community about whether canceling a PayPal checkout modal should be communicated to the user as a success or failure. This same question could also apply ...
1
vote
2answers
66 views

For a sequence of choices, is it better to ask all on one page, or break them up into seperate steps?

A customer is buying a medical product. During the checkout process, she's configuring the product. She has two configuration choices to make: The physical unit that the product uses (choose from 2 ...
0
votes
2answers
121 views

Best way to let the user modify the subscription (change number of mobile devices)

I have an online SaaS which users subscribe to. After a first trial period (one week), users can renew the service monthly. There's no deadline to pay for the service. As soon as the user pays the ...
3
votes
2answers
119 views

Best way to display a Payment Request API button in chrome?

On our e-commerce website, we've decided to support the payment request API for apple/google pay as an option for quick checkout. What is the best button text/design to make people understand what it ...
0
votes
3answers
86 views

eCommerce: Grey out or hide disabled payment and delivery methods?

We're sometimes getting feedback from users of our eCommerce site that they don't understand why certain delivery or payment methods are not available. We are wondering whether we should hide the ...
0
votes
1answer
65 views

What is the best way to combine a dismissible card with a collapsible panel?

I'm working on a checkout flow where a cart summary panel appears on the right hand side of the checkout form. We want the user to be able to remove a product, but due to legal and compliance reasons ...
2
votes
2answers
95 views

Marketing preferences in a checkout process

I can see there's different approaches to showing the marketing preferences when buying a product. In your opinion, if the marketing preferences has a long text and a long list of opt-ins, do you ...
2
votes
2answers
61 views

How many addresses should a checkout system store for an existing customer?

I'm working on a checkout system, and there are instances where an existing user can have up to 8 delivery addresses. Is it in your opinion a good experience to have that many, or have an unlimited ...
2
votes
2answers
69 views

Is payment instruction needed after checkout?

I work for charity app project and want to know about your opinion with checkout flow. So this project's potential users are people with 20 - 40 y.o Im curious what if i don't show payment ...
2
votes
3answers
114 views

How to group the delivery slots in the checkout?

I'm working on the online grocery shop, flexible delivery option is one of its key strengths. This interaction happens as the step of the checkout process. I'm thinking of 2 options. A. The buttons ...
0
votes
1answer
61 views

Adding the FAQ on the checkout is a good action?

Adding the FAQ on the bottom of the checkout page is a good action? This could affect my conversion rate positively or negatively? I'm thinking to do it because some customers have doubts before ...
1
vote
2answers
133 views

Add voucher should be on the “shopping cart” or on “checkout”?

Where is the best place to add the add voucher code on my e-commerce checkout process? Shopping Cart Page Checkout Page Normally I saw it on shopping cart page but the user will think on payment ...
0
votes
1answer
43 views

Are dismissible banners acceptable UI for purchase confirmations?

Here's some context: A user on a Free account is editing a draft in our text editor. To be able to publish the draft (they get auto-saved), they need to purchase a plan. When they click on the "...
0
votes
1answer
81 views

In which order the payment method and total amount should present?

I am currently working on the payments process for a mobile application.I've run into a UX problem when designing the payment screen. Is there a convention for the order which payment method and ...
0
votes
2answers
99 views

How to display m x n mapping

I have group of products that a user would want to batch checkout to different addresses. Step 1: User selects the products they want from a tabular list and clicks on checkout Step 2: Next, a ...
1
vote
4answers
155 views

Asking users feedback after the checkout drop

I'm working on the e-commerce checkout experience and the GA shows we have quite a big drop-off rate. I assume, the users often don't finish the checkout process, but just add the items to the cart ...
3
votes
2answers
173 views

Asking user to login in the middle of a purchase in a website used years ago

If a visitor tries to make a purchase on an website from which they made a purchase maybe a few years ago, during checkout it might happen that the user does not remember he has an account and as I ...
3
votes
1answer
54 views

What's the best way to express discounts on an order summary?

Is there a standardized way to express discounts or credits in an order summary? Example... Sub total: $20 Discount: -$10 Total: $10 I've seen discounts expressed as -$10, $-10, ($10), and +$...
2
votes
1answer
496 views

What are the design considerations for showing timers in forms?

By timers, I mean a ticking countdown clock for time sensitive tasks, such as holding a reservation spot. Essentially "You have 3:00 minutes to complete your registration". I've seen Eventbrite ...
1
vote
2answers
102 views

Where is the best place in a checkout flow to ask users to save the payment method?

In a checkout process, I need to show an option for the user to save their payment method info, to pay faster next time. Only registered users can save this info, so if a user wants to save they ...
2
votes
6answers
438 views

Addresses in Checkout Steps

So I faced a certain challenge and that is address management in checkout steps, apart from the ability to add an address and edit one. The question comes in two folds : Should a customer be able ...
1
vote
1answer
141 views

Best practice for checkout process where users need to meet certain criteria to make purchase?

In a multi-step checkout process, what's the best practice for basically filtering out people who do not meet 3-4 certain criteria for purchase? One criteria is country of residence for example. So ...
1
vote
2answers
241 views

Why user mostly drops from shipping address page in checkout?

We have a 4 step checkout process in our ecommerce website. Login/Signup Shipping Address Delivery date and special instructions Payment Here we have a checkout conversion of around 40%. Means if ...
2
votes
1answer
132 views

Perception of progress - number of pages

I'm at the very beginning of redesigning a checkout/bag page and had a thought about how people perceive their progress through a form based on the amount/lack of pages. Currently we have a bag page ...
0
votes
1answer
40 views

removing href value on logo for purchase/checkout flow

Is it a common best practice to the remove the href value of the header logo in a checkout / trial registration flow? The upside is to reduce exit links, keeping the user on your checkout page and ...
0
votes
4answers
480 views

Do we need to show 1x if there is only one item in a cart?

Do we need to show 1x (quantity) if there is only one item in the checkout summary?
0
votes
3answers
327 views

Multiple steps vs fewer steps for ecommerce checkout

I'm checking Amazon's checkout and Google Store's checkout and it seems that Amazon has more pages per checkout step (1 for address, 1 for payment method, 1 for review order). While Google Store ...
0
votes
1answer
60 views

How do I sell a Saas product online that is usually sold over the phone?

We are about to test the willingness of visitors to our website to 'buy now', as opposed to the usual method of 'get a demo' which would hand them over to a sales team who would call and close over ...
1
vote
2answers
208 views

What problems exist with removing the navigation bar during the checkout process?

I am working on a application that allows users to buy games. There is a sidebar with the global navigation throughout the whole app. And I am now wondering if I can hide the sidebar during the ...
5
votes
3answers
128 views

What type of payment is best suited for low amount transactions in a e-commerce-like website?

We're building a kind of e-commerce service which sells only one product. That product will be priced around 1.5€. Our paying users will checkout approximately 3 times a month. Each checkout should ...
0
votes
1answer
273 views

On-site checkout vs “external” checkout [closed]

I have an small online store, built using Shopify. I've set it up all right, but because of my location, I can't use Stripe, Authorize.net or any other popular payment gateways, which offer "on-site ...
0
votes
3answers
260 views

Empty price placeholder design

I have a checkout form for a payment request, in which the user fills in the payment amount. This amount is used as input for the checkout as a sub-total, of which a percentage is deducted. What is ...
1
vote
2answers
509 views

Signup flow: synchronous or asynchronous?

So let's say we have a paid subscription signup flow. Usually paid signup flow is implemented in a "synchronous" manner: collect details click on "sign up" wait for card details/charge/etc if ...
4
votes
3answers
168 views

How to inform user of changes in the shopping cart?

I'm implementing online payment on a website I'm working on. Everything is working on the technical side, but I have a UX question now. Let's say the user added a product to his cart. It goes to the ...
0
votes
1answer
186 views

Need help with an incremental amount picker with a min/max amount

I am designing a point selector that only allows incremental selections, let's say by 10s, and has a min and max amount that can be selected. See the image below. UPDATE: This turned out to test ...
2
votes
3answers
2k views

Checkout flow for buying as guest

I'm working on an e-commerce web site and was reading more about the checkout process. I've found this answer, talking about the benefits of not asking users to create an account on the web site in ...
1
vote
1answer
63 views

Asking for Shipping Method per seller?

I'm currently working on a cart page and checkout flow for a marketplace that aggregates different sellers (e.g the user can purchase from different sellers and preform one checkout for all item). ...
2
votes
2answers
202 views

Ux for checkout with less clicks

UX suggestions for making the checkout process more easy with less number of clicks. In the current Scenario - The user will add tickets to cart and navigates to the checkout screen where the user ...
12
votes
3answers
9k views

Credit card field placeholder text

There has been a lot of discussion around Stripe 'Elements' default credit card field placeholder text. Their default is '4242 4242 4242 4242' as shown below: There are a few vocal users ...
4
votes
2answers
300 views

Add-to-cart action for two separate upsell items in the checkout flow

Scenario I'm working on a site with an upsell offer of two similar products that are presented upon entering the checkout flow. I need to let the user know they can add one or both upsells to their ...
3
votes
2answers
58 views

What's the better way to reduce the impact to the familiar users when process redesigning or take place

I have this e-commerce app wishque.com and I have added more features to checkout process lately. Now, I feel like the process has some odd spots. I'm thinking of redesigning the checkout process. ...
1
vote
3answers
249 views

Keep estimated price visible in checkout using stepper on mobile

I want to know if anyone can help me with my problem. I want to switch the stepper in my wireframe. I want to put details in step 2 in step 1 and vice versa. At the same time I want to keep the user ...