Questions tagged [checkout]
process of finalizing a purchase, whether at in a physical or digital environment.
186
questions
2
votes
2
answers
59
views
Payment methods on the product page or checkout?
I'm facing an issue with an e-commerce platform, particularly concerning how the prices of products are affected by various payment options. Some products (not all) offer multiple payment methods, ...
- 125
0
votes
2
answers
38
views
Account Credit at Checkout
What's the best user experience for applying account credit at checkout for an ecommerce store?
The current flow is that users have to apply a code per account credit voucher in a discount code field (...
- 1
1
vote
1
answer
64
views
What is the best way for a Seller to change a shipping provider for product delivery?
I am currently designing a checkout flow in Figma for our e-commerce website. We are a B2B marketplace where galleries can post their artworks for sale. Our website partnered with a shipping company. ...
- 15
0
votes
1
answer
36
views
Does teasing a digital product increase or decrease conversion?
We built a SaaS that takes product serial numbers from users and generates codes from them that users pay for - these codes are used to unlock functionality in those products and so have real-world ...
- 188
0
votes
1
answer
81
views
Checkout as a guest for an existing user
I am working on a checkout flow and wonder how to handle an existing customer who has faced a password issue and decided to check out as a guest. When entering an existing email in the guest fields, ...
- 21
0
votes
0
answers
38
views
How to let existing users buy a subscription without logging-in on the same email-id?
I'm designing the subscription flow for my site and I don't want users to drop off during the checkout process.
A common reason for existing users to drop off was due to them forgetting their password ...
- 1
1
vote
1
answer
118
views
Do any major E-commerce Companies have Modals in their Checkout Process?
Are the examples of major e-commerce companies using a Modal in their checkout process?
Thinking companies like: Amazon AliExpress, eBay, etsy, Flipkart, Groupon, Rakuten, TaoBao, Walmart, Wayfair, ...
- 151
1
vote
1
answer
36
views
Does the improved usability of making account creation in checkout optional apply to subscription service e-commerce?
Making account creation a requirement for e-commerce checkout experiences has been shown to creation friction that unnecessarily slows users to completing a purchase.
Does this apply to purchasing ...
- 31
17
votes
4
answers
4k
views
Should we auto-select a new default payment method when the current default expired?
I'm currently working on error message handling for payment failures. A couple of the reasons why a payment may fail is because a card is returned as expired or unauthorised.
If a customers’ default ...
- 173
1
vote
2
answers
119
views
If premium delivery option is free, should it be placed above cheaper options?
On an e-commerce website, let's say you have 3 delivery options...
Standard delivery for £3
Next day delivery for £5
Next day morning delivery for £8
By default, the first option is selected (...
- 113
1
vote
1
answer
111
views
Abandon Checkout Tackling the problem
A little bit of context my boss has asked to look into why abandon cart rate is so high.I’m not a Ux designer so I’m a little overwhelmed with where to start. What is the best way to tackle this ...
- 11
0
votes
1
answer
45
views
Why don’t some SaaS buy buttons go to checkout?
I’m seeing a trend when looking at pricing pages for online saas applications. When you see a tier with the price and features you want you can hit the “purchase” call to action button. But, instead ...
- 123
0
votes
3
answers
212
views
Checkout UX: Can't include "Save card" checkbox in credit card form. I can, however, include it elsewhere in the flow. What's the better choice?
I'm working on the payment flow of an app. During checkout, users can choose to use any credit card they have stored or enter a new one. If going with a new one, process is split in the following ...
- 31
0
votes
0
answers
113
views
How to let an existing user buy a subscription without signing in?
How can an existing user continue buying a subscription using the
same email ID without signing in?
I have made the new user to create a password at the end of the
checkout/purchasing the subscription....
8
votes
1
answer
902
views
Does displaying fields only after selection reduce conversion?
I'm designing a checkout flow, and it needs to ask the user for registration fields at 3 different times (this is necessary by the rule of the third party we are using). I know that this many fields ...
- 85
2
votes
1
answer
193
views
Express Checkout
We are working on an effortless single page checkout for returning customers, for expert user cohort.
The flow is triggered from "Buy Now" button and all important and needed information has ...
- 65
1
vote
1
answer
242
views
How to manage shipping to multiple addresses during checkout
We are allowing shipping to multiple addresses during checkout for guest customers. The steps are a lot simpler for an existing user since we can pull addresses from their account for them to choose.
...
- 5,568
0
votes
1
answer
100
views
Benefits of blocking the cart page to only 1 special item per order? e-commerce
I have a client with a particular project of blocking the purchase of a "special item" to only 1 per order.
The user cannot purchase another item in conjunction with this special item, so if ...
- 101
1
vote
1
answer
120
views
What are best practices for collecting consent for marketing emails during checkout?
I'm working on an ecommerce website that uses Mailchimp for both transactional and marketing email. Users can purchase items without creating an account on the website.
Per Mailchimp's terms of ...
- 13
1
vote
0
answers
52
views
PSD2 Implementation
I would like to ask a weird situation we have due to the PSD2.
There are two flows in a checkout process: when it is his first checkout, and when the user has previously entered the credit card ...
- 921
2
votes
3
answers
707
views
Registration as part of checkout flow - UX
I am working on a e-commerce project where I am redesigning the checkout flow.
Currently there is legal requirement for users to register to be able to checkout because of the type of products that ...
- 71
0
votes
2
answers
260
views
How to show a summary on the checkout page for multiple orders?
I am working on the checkout flow(system) for tablet devices which has "three" steps:
A list with existing orders (which were previously saved from another flow). The User should be able to ...
- 43
1
vote
2
answers
218
views
Is the result of canceling a payment in checkout a success or error?
There is a discussion right now in the Magento community about whether canceling a PayPal checkout modal should be communicated to the user as a success or failure. This same question could also apply ...
- 111
2
votes
3
answers
98
views
For a sequence of choices, is it better to ask all on one page, or break them up into seperate steps?
A customer is buying a medical product. During the checkout process, she's configuring the product. She has two configuration choices to make:
The physical unit that the product uses (choose from 2 ...
- 302
0
votes
2
answers
216
views
Best way to let the user modify the subscription (change number of mobile devices)
I have an online SaaS which users subscribe to. After a first trial period (one week), users can renew the service monthly. There's no deadline to pay for the service. As soon as the user pays the ...
3
votes
3
answers
264
views
Best way to display a Payment Request API button in chrome?
On our e-commerce website, we've decided to support the payment request API for apple/google pay as an option for quick checkout.
What is the best button text/design to make people understand what it ...
- 131
0
votes
3
answers
113
views
eCommerce: Grey out or hide disabled payment and delivery methods?
We're sometimes getting feedback from users of our eCommerce site that they don't understand why certain delivery or payment methods are not available. We are wondering whether we should hide the ...
1
vote
1
answer
138
views
What is the best way to combine a dismissible card with a collapsible panel?
I'm working on a checkout flow where a cart summary panel appears on the right hand side of the checkout form. We want the user to be able to remove a product, but due to legal and compliance reasons ...
- 51
2
votes
3
answers
186
views
Marketing preferences in a checkout process
I can see there's different approaches to showing the marketing preferences when buying a product. In your opinion, if the marketing preferences has a long text and a long list of opt-ins, do you ...
- 425
2
votes
2
answers
127
views
How many addresses should a checkout system store for an existing customer?
I'm working on a checkout system, and there are instances where an existing user can have up to 8 delivery addresses. Is it in your opinion a good experience to have that many, or have an unlimited ...
- 425
2
votes
2
answers
75
views
Is payment instruction needed after checkout?
I work for charity app project and want to know about your opinion with checkout flow.
So this project's potential users are people with 20 - 40 y.o
Im curious what if i don't show payment ...
2
votes
3
answers
154
views
How to group the delivery slots in the checkout?
I'm working on the online grocery shop, flexible delivery option is one of its key strengths. This interaction happens as the step of the checkout process.
I'm thinking of 2 options.
A. The buttons ...
- 235
0
votes
1
answer
200
views
Adding the FAQ on the checkout is a good action?
Adding the FAQ on the bottom of the checkout page is a good action? This could affect my conversion rate positively or negatively?
I'm thinking to do it because some customers have doubts before ...
- 1,522
1
vote
2
answers
229
views
Add voucher should be on the "shopping cart" or on "checkout"?
Where is the best place to add the add voucher code on my e-commerce checkout process?
Shopping Cart Page
Checkout Page
Normally I saw it on shopping cart page but the user will think on payment ...
- 1,522
0
votes
1
answer
96
views
Are dismissible banners acceptable UI for purchase confirmations?
Here's some context:
A user on a Free account is editing a draft in our text editor. To be able to publish the draft (they get auto-saved), they need to purchase a plan.
When they click on the "...
- 1,315
0
votes
1
answer
175
views
In which order the payment method and total amount should present?
I am currently working on the payments process for a mobile application.I've run into a UX problem when designing the payment screen.
Is there a convention for the order which payment method and ...
0
votes
2
answers
112
views
How to display m x n mapping
I have group of products that a user would want to batch checkout to different addresses.
Step 1: User selects the products they want from a tabular list and clicks on checkout
Step 2: Next, a ...
- 483
1
vote
4
answers
192
views
Asking users feedback after the checkout drop
I'm working on the e-commerce checkout experience and the GA shows we have quite a big drop-off rate.
I assume, the users often don't finish the checkout process, but just add the items to the cart ...
- 235
3
votes
2
answers
196
views
Asking user to login in the middle of a purchase in a website used years ago
If a visitor tries to make a purchase on an website from which they made a purchase maybe a few years ago, during checkout it might happen that the user does not remember he has an account and as I ...
- 4,508
4
votes
5
answers
222
views
What's the best way to express discounts on an order summary?
Is there a standardized way to express discounts or credits in an order summary?
Example...
Sub total: $20
Discount: -$10
Total: $10
I've seen discounts expressed as -$10, $-10, ($10), and +$...
- 1,575
2
votes
1
answer
1k
views
What are the design considerations for showing timers in forms?
By timers, I mean a ticking countdown clock for time sensitive tasks, such as holding a reservation spot. Essentially "You have 3:00 minutes to complete your registration".
I've seen Eventbrite ...
- 5,568
1
vote
2
answers
153
views
Where is the best place in a checkout flow to ask users to save the payment method?
In a checkout process, I need to show an option for the user to save their payment method info, to pay faster next time. Only registered users can save this info, so if a user wants to save they ...
- 11
2
votes
6
answers
571
views
Addresses in Checkout Steps
So I faced a certain challenge and that is address management in checkout steps, apart from the ability to add an address and edit one.
The question comes in two folds :
Should a customer be able ...
- 361
1
vote
1
answer
148
views
Best practice for checkout process where users need to meet certain criteria to make purchase?
In a multi-step checkout process, what's the best practice for basically filtering out people who do not meet 3-4 certain criteria for purchase?
One criteria is country of residence for example. So ...
- 11
1
vote
2
answers
401
views
Why user mostly drops from shipping address page in checkout?
We have a 4 step checkout process in our ecommerce website.
Login/Signup
Shipping Address
Delivery date and special instructions
Payment
Here we have a checkout conversion of around 40%. Means if ...
- 111
2
votes
1
answer
137
views
Perception of progress - number of pages
I'm at the very beginning of redesigning a checkout/bag page and had a thought about how people perceive their progress through a form based on the amount/lack of pages.
Currently we have a bag page ...
- 1,855
0
votes
1
answer
44
views
removing href value on logo for purchase/checkout flow
Is it a common best practice to the remove the href value of the header logo in a checkout / trial registration flow?
The upside is to reduce exit links, keeping the user on your checkout page and ...
user116581
0
votes
4
answers
2k
views
Do we need to show 1x if there is only one item in a cart?
Do we need to show 1x (quantity) if there is only one item in the checkout summary?
- 1,681
0
votes
3
answers
436
views
Multiple steps vs fewer steps for ecommerce checkout
I'm checking Amazon's checkout and Google Store's checkout and it seems that Amazon has more pages per checkout step (1 for address, 1 for payment method, 1 for review order). While Google Store ...
- 853
0
votes
1
answer
64
views
How do I sell a Saas product online that is usually sold over the phone?
We are about to test the willingness of visitors to our website to 'buy now', as opposed to the usual method of 'get a demo' which would hand them over to a sales team who would call and close over ...
- 55