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process of finalizing a purchase, whether at in a physical or digital environment.

2
votes
6answers
196 views
+50

Addresses in Checkout Steps

So I faced a certain challenge and that is address management in checkout steps, apart from the ability to add an address and edit one. The question comes in two folds : Should a customer be able ...
0
votes
1answer
38 views

Best practice for checkout process where users need to meet certain criteria to make purchase?

In a multi-step checkout process, what's the best practice for basically filtering out people who do not meet 3-4 certain criteria for purchase? One criteria is country of residence for example. So ...
0
votes
0answers
24 views

UX to handle different pricing & stock

I design an e-commerce android app & its corresponding seller platform web. right now we have rather high rejection rate because we built auto-reject features. the auto-reject feature will filter ...
0
votes
2answers
95 views

Why user mostly drops from shipping address page in checkout?

We have a 4 step checkout process in our ecommerce website. Login/Signup Shipping Address Delivery date and special instructions Payment Here we have a checkout conversion of around 40%. Means if ...
1
vote
1answer
49 views

Perception of progress - amount of pages

I'm at the very beginning of redesigning a checkout/bag page and had a thought about how people perceive their progress through a form based on the amount/lack of pages. Currently we have a bag page ...
0
votes
1answer
30 views

removing href value on logo for purchase/checkout flow

Is it a common best practice to the remove the href value of the header logo in a checkout / trial registration flow? The upside is to reduce exit links, keeping the user on your checkout page and ...
0
votes
4answers
89 views

Do we need to show 1x if there is only one item in a cart?

Do we need to show 1x (quantity) if there is only one item in the checkout summary?
0
votes
3answers
135 views

Multiple steps vs fewer steps for ecommerce checkout

I'm checking Amazon's checkout and Google Store's checkout and it seems that Amazon has more pages per checkout step (1 for address, 1 for payment method, 1 for review order). While Google Store ...
0
votes
1answer
38 views

How do I sell a Saas product online that is usually sold over the phone?

We are about to test the willingness of visitors to our website to 'buy now', as opposed to the usual method of 'get a demo' which would hand them over to a sales team who would call and close over ...
1
vote
2answers
118 views

What problems exist with removing the navigation bar during the checkout process?

I am working on a application that allows users to buy games. There is a sidebar with the global navigation throughout the whole app. And I am now wondering if I can hide the sidebar during the ...
5
votes
3answers
108 views

What type of payment is best suited for low amount transactions in a e-commerce-like website?

We're building a kind of e-commerce service which sells only one product. That product will be priced around 1.5€. Our paying users will checkout approximately 3 times a month. Each checkout should ...
0
votes
0answers
44 views

How to handle email verification on checkout?

I'm currently working on a domain name marketplace, users are forced to creating an account and verify their email before making a purchase because once they're completed their purchase they need to ...
0
votes
1answer
81 views

On-site checkout vs “external” checkout [closed]

I have an small online store, built using Shopify. I've set it up all right, but because of my location, I can't use Stripe, Authorize.net or any other popular payment gateways, which offer "on-site ...
0
votes
3answers
100 views

Empty price placeholder design

I have a checkout form for a payment request, in which the user fills in the payment amount. This amount is used as input for the checkout as a sub-total, of which a percentage is deducted. What is ...
0
votes
1answer
185 views

Signup flow: synchronous or asynchronous?

So let's say we have a paid subscription signup flow. Usually paid signup flow is implemented in a "synchronous" manner: collect details click on "sign up" wait for card details/charge/etc if ...
4
votes
3answers
117 views

How to inform user of changes in the shopping cart?

I'm implementing online payment on a website I'm working on. Everything is working on the technical side, but I have a UX question now. Let's say the user added a product to his cart. It goes to the ...
0
votes
1answer
102 views

Need help with an incremental amount picker with a min/max amount

I am designing a point selector that only allows incremental selections, let's say by 10s, and has a min and max amount that can be selected. See the image below. UPDATE: This turned out to test ...
1
vote
3answers
871 views

Checkout flow for buying as guest

I'm working on an e-commerce web site and was reading more about the checkout process. I've found this answer, talking about the benefits of not asking users to create an account on the web site in ...
1
vote
1answer
51 views

Asking for Shipping Method per seller?

I'm currently working on a cart page and checkout flow for a marketplace that aggregates different sellers (e.g the user can purchase from different sellers and preform one checkout for all item). ...
2
votes
2answers
148 views

Ux for checkout with less clicks

UX suggestions for making the checkout process more easy with less number of clicks. In the current Scenario - The user will add tickets to cart and navigates to the checkout screen where the user ...
9
votes
3answers
4k views

Credit card field placeholder text

There has been a lot of discussion around Stripe 'Elements' default credit card field placeholder text. Their default is '4242 4242 4242 4242' as shown below: There are a few vocal users ...
4
votes
2answers
227 views

Add-to-cart action for two separate upsell items in the checkout flow

Scenario I'm working on a site with an upsell offer of two similar products that are presented upon entering the checkout flow. I need to let the user know they can add one or both upsells to their ...
4
votes
2answers
53 views

What's the better way to reduce the impact to the familiar users when process redesigning or take place

I have this e-commerce app wishque.com and I have added more features to checkout process lately. Now, I feel like the process has some odd spots. I'm thinking of redesigning the checkout process. ...
1
vote
3answers
168 views

Keep estimated price visible in checkout using stepper on mobile

I want to know if anyone can help me with my problem. I want to switch the stepper in my wireframe. I want to put details in step 2 in step 1 and vice versa. At the same time I want to keep the user ...
44
votes
11answers
14k views

“Shipping address is same as billing address” or the other way around?

Some online shops follow these guidelines (case A): Let user enter a billing address. Have a checkbox "Shipping address same as billing". Some other online shops do it just the other way (case B): ...
1
vote
2answers
254 views

UK eCommerce Basket and Checkout header

I wanted to get your opinion or find out if there is any evidence around using a minimal header (logo and secure checkout icon) and footer on basket page which essentially reduces checkout abandonment....
3
votes
2answers
83 views

Service vs conversion

I'm trying to optimise my checkout flow and ran into a small issue. Currently we offer our customers a selection of FAQ questions and the answers open in a new tab. Showing both question and answers ...
1
vote
3answers
571 views

“Pay with PayPal” including card payments label

I'd love to have some opinions on how to best label a the payment option "PayPal" to ensure it is clear that you can pay using your debit/credit card without having a PayPal account. For background: ...
0
votes
3answers
101 views

Long list of destinations in checkout page on mobile?

I have long list of locations(post offices/carriers) to display (about 50) in e-commerce checkout page. Is the dropdown the best way to do it (I know it is most common, but has it changed with mobile-...
1
vote
2answers
1k views

Button text for 'Are you sure you want to cancel this order' alert? [duplicate]

I'm working on an eCommerce site where we're implementing a feature that allows the user to cancel an order (of physical goods) that's in transit. On the line item (parcel level) the user can '...
1
vote
1answer
49 views

Multiple Trip Booking

I have a car service that allows multi-trip online booking. The user can configure the destinations, date, time, passengers, additional accommodations and choose the car for EACH trip. My dilemma is ...
1
vote
1answer
149 views

On checkout, is it possible to include “Visa Checkout”, “Amex Checkout”, Mastercard Securecode + Paypal?

My goal is to create a signup screen that allows the easiest and most secure way to pay for a product. In most cases, I can improve the security and reduce payment disputes by using brand specific ...
7
votes
1answer
200 views

Checkout charity by default in an online cart

John is responsible for designing an online shopping cart and checkout experience at a mid-size organization. John goes to the grocery store, where a checkout clerk asks if he'd like to donate a ...
4
votes
4answers
717 views

Step UI when the list of steps is wider than screen width?

So I really like Semantic UI, and take a lot of direction from them when I can. I have a stepped-process checkout, and have taken after their "Ordered Step" UI. However, sadly, even their component ...
1
vote
3answers
263 views

Why did (ecommerce) registration rate go down at checkout when we tested social login buttons?

I work for a small ecommerce site and a bit ago we tested social login buttons for account creation. The way our site usually is setup is after checkout if you're not logged in, we mention you can ...
0
votes
1answer
253 views

Online shopping steps: payment and confirmation vs review and payment

You are shopping online and you have already added some products to your shopping bag and proceeding to checkout. From the below options which one works better?
1
vote
2answers
89 views

Best practices for enterprise purchasing flows?

I'm helping a team member redesign the purchasing flow for one of our main products Right now (for a new user) the typical flow is: 1) land on pricing page --> 2) click "Buy now" --> 3) signup or ...
0
votes
1answer
91 views

Gesture based checkout for ecommerce app

We are working on a feature that allows returning customers to checkout with a gesture, since they have already given their payment and delivery info in their previous purchase. p.s. This is for ...
0
votes
0answers
72 views

Is it better to include cart view as 1st step of checkout?

We are trying to optimize on the checkout flow of our mobile app. This is the current flow of our app User adds product to cart > goes to cart page > clicks to start checkout it's a 3 step ...
0
votes
0answers
24 views

SaaS plan names for B2C [duplicate]

I'm creating a SaaS which will primary be marketed towards the B2C segment, but will also have a single plan for professionals/B2B. Plan 1 - Cheapest one (B2C) Plan 2 - Like Plan 1, but with ability ...
1
vote
2answers
1k views

Why we need 'county' on UK address forms

Inspired by the US equivalent here For UK address forms, I am struggling to find good enough reasons to keep a 'county' field, especially as my projects delivery options are not location determined. ...
0
votes
1answer
126 views

Visual/animation for an order success/confirmation screen

Designing the final screen of a checkout funnel on an ecommerce app. What would be a suitable visual or animation for this? I've looked at a few apps and websites, but most of them have just a thank ...
3
votes
2answers
96 views

Why not have sub-total in product page instead of checkout?

Every time I check out online it would cost more than what I expected. Why not have sub-total on the product page instead of check out? I understand some websites won't have my information to track ...
7
votes
3answers
454 views

Making a button appear after an action - good or bad?

I'm working on some kind of B2B checkout process for car dealers who buy cars from my client. In the 1st step of checkout, they have to choose between pick-up and delivery. This is what I'm going ...
2
votes
3answers
259 views

Improve standard shipping form layout

The shipping field seems pretty standard, meaning most platforms have the same fields.The three companies I analyzed are Amazon, Ebay, and Aliexpress on mobile. Their fields for adding a new address ...
1
vote
3answers
283 views

Displaying “clickability” on flat tiles

I am currently in the process of redesining a checkout for an e-commerce that has non-techy savvy audince. I am worried that without an actionable element such as radio / checkbox / button, our ...
2
votes
2answers
512 views

Why do so many e-commerce sites break the purchasing flow when forcing a user to login or create an account?

Taking Amazon as an example, but I've seen it in other places as well. This is the screen you get once you click 'Proceed to checkout' in your shopping basket as a new user. Wouldn't it be better ...
0
votes
1answer
104 views

In checkout process, how to proceed when having an external payment method?

depending on the payment method chosen by the user, sometimes I must open it in a new window. Which could be the best way to manage this action? The look and feel of the new webpage is completely ...
2
votes
2answers
293 views

One page checkout with add to cart at the top to enhance conversation rate?

We are building an E-commerce website for a client that only sells one product (with different size). The customer can buy multiple quantity and different size every time. Now, we're having a ...
2
votes
4answers
576 views

Is taking users away from your website to a third party secure checkout bad UX?

So i read that when it is time to make the actual online payment you should not take the user to a third party website such as paypal or authorize.net because they become worried about the sudden ...