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Enterprise application software (EAS), is computer software used to satisfy the needs of an organization (user groups) rather than individual users.

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Measuring task completion

In an effort to measure the usability of my app (a web app) I want to build define a set of metrics. The first dimension I want to focus on is task completion. E.g. creating users - from all the app ...
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0answers
20 views

How do you prototype systems that are normally connected to Active Directory or other complex external systems?

I am working on a product that has a quite typical setup when it comes to enterprise software: it is usually connected to the Active Directory of the origanization and authenticates its users against ...
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15 views

Attribute Based Access Control

I am struggling to find any examples for Attribute Based Access Control UI. I would be very grateful if anybody could share some sketches or point me to the right direction. Thanks!
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2answers
59 views

Should reset button also refresh the pre-loaded results in data table along with its selected parameters

I'm working with large enterprise application, I've many different search parameters on top of the grid to search, and I've Reset and Search buttons below that,when user searches with certain fields, ...
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49 views

Improving User Experience for Enterprise Software [duplicate]

The company I work for creates enterprise software used by everything from multi-national corporations to small non-profits. Most of our interaction with our clients whether it be through sales or ...
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3answers
116 views

UX process to take over a internal application

I am currently in the process of taking responsibility for a larger application. It is an internal application that will have about 200 users when it goes live. It has been in development for two ...
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3answers
183 views

Enterprise / Platform User Testing & Experience Mapping

I am part of a small team of UX designers assigned to a identify and implement positive change to an integrated suite of 12 products. I am looking for an online tool that would allow me to enter user ...
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2answers
399 views

Task vs object focused IA and navigation

I'm thinking about the best way to structure UIs for enterprise management tools and dashboards. Often, one could either choose a UI structure that is around the tasks of the users, or then one that ...
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1answer
153 views

Affect of a Slow System to User Productivity

I am a consultant working with a company that has a user workflow that involves waiting about 12 minutes for the system to churn some data. That is, when a user needs to accomplish work item XYZ, the ...
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3answers
265 views

Should I spread my enterprise application across multiple browser tabs?

I am building an enterprise application using an MVC framework (Laravel). My users are often going to want to open a record, and leave it open so they can come back to it later. These records may ...
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1answer
270 views

Tabbed navigation in search result templates: Can users appreciate it?

Google.com has tabbed navigation in their main search result template (although they don't style the tabs as such). However, my UX colleagues believe these tabs are not in much use, and they believe ...
3
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2answers
177 views

Can a Warning message consist of multiple messages within it?

Background: I am currently evaluating a medical enterprise application. This application enables certain tasks through the hardware ( medical device) for the patients. As I redesign the User ...
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1answer
130 views

Multilevel menu for Enterprise level

I am creating a web app for an accounting firm where the navigation is as follows: Level 1 + Level 1.1 + Level 1.1.1 Level 1.1.2 Level 1.2 + Level 1.2.1 Level 1.2.2 I ...
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1answer
198 views

Should we disable an action in our system because we don't have a use case for it?

I work on a complex and heavily data-backed app (essentially an ERP) that has a number of different objects in the system that track real objects in the world. Users can create objects which later ...
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1answer
145 views

Enterprise UX Certification

Is there any certification for Enterprise UX out there? I've been working in Enterprise UX for the last 2 years but I've been wondering if it's out there any certification about it, I've been looking ...
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2answers
209 views

In-page actions in an enterprise with general Save button

we are building an enterprise where the user can register/edit customers. Each customer has a lot of information which is separated in multiple tabs (up to 10). The enterprise has a general save/...
138
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10answers
24k views

My users keep naming things with special characters to thwart alphabetization

In my application, there's a long list of user-created objects in a master-detail setup. All we show in the master list is the name of the object, and the list is alphabetized. I've noticed that my ...
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1answer
97 views

How do I use a do a data-entry dialog within a complex dialog

I have a question regarding UX design for an enterprise / content management system, about the best way to display nested functions without losing sight of the earlier levels. The context is this: ...
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2answers
923 views

Stacked Master-Detail tables for related lists

I have a use case in which we need to support an analyst to 'peek' into a particular record to see all the related records and entities associated with it. This is within an CRM enterprise space, ...
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6answers
440 views

How do you stand up for the admin user experience in enterprise software applications?

I've noticed in the enterprise application space, people use 'admin' user or a trained user as an excuse for building poor quality admin experience. For ex, when problems such as 'The steps taken to ...
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5answers
1k views

What are significant UX KPIs for an enterprise product?

Most KPI lists I have found (like Google's HEART/GSM model) assume a free user - one that can show up to use your product, and then choose to stay or go based on how pleasant the experience is, and ...
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4answers
305 views

Automatic pop-up (modal window)

We are designing a flow where the user is expected to enter some additional mandatory data after entering some other data. For example, the user enters amount in a field and does a TAB-OUT. We want ...
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2answers
202 views

Do you need to display a logo for an enterprise applications?

I'm working on a redesign of an enterprise application right now. It's a back-end platform that allows clients to edit and modify information and create reports. The current UI doesn't display the ...
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4answers
149 views

How can I measure the value of improving user experience on internal apps?

We've been asked to justify a potential internal app by projecting its benefits quantitatively. When I research measuring user experience, there's usually the opportunity to utilize conversion rates, ...
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1answer
43 views

Editing and Deleting smart folders

The web app allows users to create smart folder based on which files are displayed. See wireframe below download bmml source – Wireframes created with Balsamiq Mockups How should I go about ...
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1answer
53 views

Label Actions Using Technical terms or “Plain Word” terms

I am working with an organization that is redesigning software created roughly 15 years ago. At the time the software was very technical, with form labels that exactly match database column titles (ex:...
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3answers
181 views

should a button be disabled under offline situation or clickable with a notification of offline afterwards

Recently, I encountered a dilemma when designing a button on a mobile app. Here is the case. On the screen where I place the button, the user is required to fill in some information (but not all ...
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2answers
290 views

OAuth Login for Enterprise

I am designing the architecture for an Enterprise SaaS application and wanted to know if there is a disadvantage to only providing an OAuth type of login. This is not a third party authentication ...
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2answers
1k views

Material Design for enterprise apps [closed]

I'm about to start a redesign project for an enterprise web application that's used in call centres, and we're planning to use Material Design for the project. If you have done (or are currently ...
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4answers
1k views

Elevating user experience issues

Once you have identified and logged user experience issues, addressing them can be challenging due to other competing priorities, especially with enterprise software. What strategies can we use to ...
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2answers
298 views

How do you deal with personal information during usability testing?

I'm wondering what do other UX professionals do when they need to see personal information for a test? Like home address or salary? Especially if conducted at the company you work for?
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1answer
51 views

Best Way to Time Users Performing Physical Activities With Mobile Application?

I work in enterprise UX and need to measure metrics for how the usability of our future application will have improved work performance among users. The system the users use today does not record a ...
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1answer
191 views

Analytic KPIs for Enterprise Mobile Applications

We are in process of creating a Mobile KPI framework - which would cater to needs of all in-house developed Mobile Apps. What we are looking at is: Executive Dashboard Dashboard for Customer of Apps ...
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2answers
131 views

Wizard - Enterprise Application - Number of Steps

We are Redesigning an Enterprise Application (Desktop Web App) where the User needs to Create Configuration (for Video Streams (Live), Storage, On-Demand Streams, etc.,). These configurations require ...
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2answers
103 views

How to demonstrate to stakeholders that redesigning an enterprise solution requires substantial initial investigation

I'm trying to explain the value of proper research for a large enterprise application redesign. There is some pressure to deliver mockups "to get ahead of development" but the reality of the ...
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2answers
161 views

machine-readable and human-readable text representation of a recurring schedule

We're working on an "import from Excel" feature to speed up bulk data entry, especially when moving data from another B2B system into ours. Of the 20-ish fields we'll be importing, only one of them ...
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2answers
133 views

How do I know if my site is not using material design? [closed]

I checked on google's design site, but couldn't find a comprehensive spec on this. There are only goals, principals and guidelines. In fact, in most websites I had searched there are only do's of ...
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4answers
215 views

How much computer literacy user should be expected to have for using an ERP?

For an emerging economy where a user could be a first time computer/tablet user and has no experience of using a system before May not be a graduate or even pre-graduate and doesn't have high levels ...
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5answers
236 views

Pushing back on attitudinal feedback?

I work in an Enterprise UX environment (designing apps for use by my company). We often get feedback that seems heavily attitudinal from many of our employees. Much of this feedback seems to be based ...
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1answer
867 views

Google Fonts within enterprise applications? [closed]

I know that using Google Fonts for websites are no cost but what about embedding those fonts within an enterprise application that the user doesn't access through the web? I've yet to see anything ...
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4answers
1k views

Where is UX in an organizational structure?

My context/problem: I've worked in few organizations as a freelance UX consultant (researcher, analyst, coach, designer)... and I had always huge problems to make others in the company feel empathy ...
4
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1answer
218 views

Conversion rates for captive user systems

In the Real World, conversion rates and bounce rates bundle together factors of frustration, fun, efficiency, and cognitive load in a couple convenient metrics. I work in an enterprise environment in ...
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2answers
48 views

Is it important to show order receipt every time?

Can anybody tell me how important is to show the order receipt every time, whenever the order is placed. Is there any other way to cut off this step? We are handling large enterprise applications ...
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5answers
541 views

Personas in enterprise web application systems

I'm involved in a project that will be replacing a student information system at a post-secondary institution. I would describe the scope of this project as very large, comprising of approximately 200-...
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2answers
334 views

Enterprise web application - lots of data and tabs

We have an enterprise web application that has lots of data, currently separated into different tabs. Usually, the user access the data from a list view. We are considering using a Windowed ...
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1answer
171 views

Enterprise scale Responsive Hierarchal Multiselect?

I have a question and I've searched all over the web for some inspiration but all the solutions are either unwieldy (the server load would be attrocious) or would blow out a user's eyes with the ...
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4answers
203 views

Does Lean UX allow working on a bigger vision?

I’m working in an agile software development environment. We are currently planning on implementing three big new features within our existing enterprise software. All of them are experiencing a long ...
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2answers
913 views

Is there value in a user profile photo for an enterprise app?

I have an app that helps users get thing done - sort of an ERP for a particular vertical. There is quite a bit of interaction in there among users, but it's not a social app. Is there value in a ...
3
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1answer
245 views

Should employees and customers use the same or specialized interfaces for completing the same tasks?

A company previously had one application that customers could use to access their account, pay their bill etc. Alternatively, customers could call, and an employee would answer the phone and do all of ...
2
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1answer
98 views

How do I get KPIs within an enterprise environment?

Yesterday I had a telephone conference with a business analyst telling me, that any hedonic feature within our enterprise product will only be considered by our stakeholders if they are convinced with ...