For an emerging economy where a user could be a first time computer/tablet user and has no experience of using a system before
May not be a graduate or even pre-graduate and doesn't have high levels of curiosity.
- Could be a novice at work (has just started working at his/her workplace)
ERP is a system for the employees to help do their respective daily operations in an integrated manner, i.e. work of USER1 may be an input to USER2 and it may happen across personas as well. Daily operations may vary from form filling, searching, filtering, find out pending tasks, analyzing, etc.
What all pre-conditions should be set for a user to use the system?
Ideally the answer to above question should be 'none', however that may not be a practical scenario.
Are there any guidelines for designing user-experience for such systems?