Stack Exchange Network

Stack Exchange network consists of 175 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers.

Visit Stack Exchange

Questions tagged [metrics]

The tag has no usage guidance.

2
votes
3answers
87 views

What metrics to track usability of a analytics dashboard? [closed]

I understand that with something like Amazon, you can track how long it takes for a person to complete their goal (ie. buy a product). But for something like an analytics dashboard, for example: ...
0
votes
1answer
43 views

What is the difference in ROI, KPIs, OKRs metrics? how and when to get them?

So I have decided this year that I would like to learn more about data informed design and I have been hearing and reading a lot about the following ways of measuring: ROI, KPIs, OKRs and I'm confused ...
1
vote
2answers
75 views

UX metrics categories for a web app

We want to start using metrics to help drive design improvements. I like to tackle things from a high level down approach and I am trying to find some categories of metrics for web apps but not have ...
2
votes
3answers
180 views

How is design debt measured or calculated?

I think designers can probably relate to 'design debt' in the same way that developers relate to 'tech debt', and there are even examples of UX debt which is probably some combination of the cost ...
7
votes
2answers
238 views

What metrics have been used differentiate between user engagement and addiction?

There have been some recent press about the computer game Fortnite that has caused concern for parents of children that are spending excessive time playing due to its seemingly addictive effect on ...
2
votes
2answers
111 views

A NPS type of metric/score for UX maturity within an organisation

The NPS score, despite it's simplicity, appears to be a very good indicator of people's attitude towards a product or service (at least according to the marketing department). The value of ...
2
votes
2answers
85 views

Different People Coding Data - Does that Invalidate the Results?

I have an intern who helps me code data and metrics I'm measuring from Qualitative Usability Testing sessions. However, we have a deadline and she has been out of the office more than I'd like or ...
2
votes
1answer
736 views

Using the SUPR-Q as a UX metric

I was setting up a UX questionnaire for an e-Commerce site and liked the idea of the SUPR-Q questionnaire as a UX metric. I then read in an article that it's not free? How is this - is this correct? ...
1
vote
1answer
223 views

What are the metrics that can be used to measure the success of a design thinking project?

Any answer would be useful but I am looking for metrics which are ideal for a Design Thinking process. Traditional metrics might generally focus on compliance but is there any metric that can be used ...
0
votes
1answer
549 views

Displaying Averages for Stacked Bar Graph

I'm currently trying to show an average line to a stacked bar graph. I was thinking something along the lines of this: My problem is that I want to show an average for a stacked bar graph, similar ...
1
vote
2answers
64 views

What amount of use indicates that a feature is valuable

I don't expect that there's a one-size-fits-all answer. I hope this isn't too subjective. I'll use this StackExchange page as an example. There are links for Tags, Users, Badges, and Unanswered. At ...
0
votes
1answer
319 views

Does usage of thumbs up/down ratings as social proof actually provide the right feedback?

On reading the news about Netflix switching to the Facebook 'thumbs up/down' system of rating instead of the more traditional star scale, and seeing that it was on the basis of an overwhelming ...
2
votes
1answer
77 views

Transition from in-house to agency position–How to measure UX success

I've recently made the move from in-house UX designer to working at an agency. While working in house, a big part of my job was defining success metrics, measuring for success, and iterating. Most of ...
15
votes
5answers
2k views

What are significant UX KPIs for an enterprise product?

Most KPI lists I have found (like Google's HEART/GSM model) assume a free user - one that can show up to use your product, and then choose to stay or go based on how pleasant the experience is, and ...
4
votes
4answers
152 views

How can I measure the value of improving user experience on internal apps?

We've been asked to justify a potential internal app by projecting its benefits quantitatively. When I research measuring user experience, there's usually the opportunity to utilize conversion rates, ...
0
votes
1answer
48 views

What's the best way to determine success metrics? [closed]

You have a user pain point that you're trying to fix. There's a 50% drop-off on this one particular page, and your job is to reduce that. How do you determine that your design is a success? When the ...
9
votes
5answers
276 views

A new type of 'social proof' for websites based on subsequent user actions/activities

BACKGROUND (feel free to skip): Back in the beginning of the internet site counters were popular for administrators to provide an indication of the number of people that visit the website (there were ...
4
votes
1answer
53 views

Best Way to Time Users Performing Physical Activities With Mobile Application?

I work in enterprise UX and need to measure metrics for how the usability of our future application will have improved work performance among users. The system the users use today does not record a ...
5
votes
1answer
192 views

User research and testing compared to ACSI (American Customer Satisfaction Index)

I came across through another UXSE question the idea of customer satisfaction index used in businesses as a means to improve products and services. It seems that the gold standard is the American ...
2
votes
2answers
248 views

Equivalent Scale in UX like the Cooper-Harper Scale?

Is there an equivalent scale in UX as the Cooper-Harper Scale or the Cooper-Harper Ratings are in Handling Qualities Engineering in Aerospace? The Cooper-Harper scale associates a quantitative value ...
7
votes
2answers
125 views

Automated testing WITH human factors to collect software metrics?

reaching out to see if any other UXers have experience collecting automated data for software KPIs (did a quick search for related question, and didn't find anything. Apologies if this has been asked ...
10
votes
4answers
3k views

Objectively evaluating competencies of a UX Designer

My company has recently started an initiative for objective quarterly evaluation of employee performance based on the Rockefeller Habit's "One Page Strategy Plan". One of the key sections within the ...
4
votes
1answer
220 views

Conversion rates for captive user systems

In the Real World, conversion rates and bounce rates bundle together factors of frustration, fun, efficiency, and cognitive load in a couple convenient metrics. I work in an enterprise environment in ...
4
votes
2answers
78 views

Visualizing a positive to negative metric

I'm looking for a way to visualize (and hopefully simplify) a metric that can have one of the following values: High positive Medium positive Low positive Zero Low negative Medium negative High ...
2
votes
0answers
103 views

Digital Services Performance Measurement Framework for measuring and monitoring user experience

From the framework developed by GSA’s Digital Services Innovation Center that aims to: identify a common approach to collect standard data, and enable aggregation of this data The framework is ...
2
votes
1answer
7k views

Standard margins in iOS for info display

I've read the iOS Human Interface Guidelines at least 2 times today, but I don't find what are the guidelines for spacing or margin between views. I come from an Android guidelines perspective where ...
0
votes
3answers
117 views

How should I display the areas where a user is having trouble

I am developing a website for a school project in which my fellow students can log in and prepare for upcoming exams. They are currently able to practice through flashcards and a memory game, and I ...
1
vote
0answers
162 views

Use and display of real-time user experience data in web applications

I recall a while back that Zendesk displayed what felt like a 'real-time' feed on performance metrics that reflects some measure of the overall user experience (which for customer support is probably ...
4
votes
1answer
388 views

Enterprise UX - Proving Improvement through Quantified Data?

I am working in an organization where I am focusing on improving the usability of enterprise applications (HR applications and other applications people are forced to use in order to complete their ...
1
vote
2answers
272 views

Which part(s) of the overall user experience is best represented by the NPS?

I have seen some companies define KPIs for their UX efforts based on metrics like the Net Promoter Score (NPS). However, having worked with many qualitative and quantitative metrics to try and model ...
3
votes
5answers
3k views

How to define KPI for UX?

I'm in a situation that I have to setup an A\B Testing for the UI of my tool, in order to make a decision about the better UI that my users would prefer. The tool is a desktop application, which ...
5
votes
3answers
329 views

Usability testing - is it possible to utilize think-aloud protocol and measuring time completion at the same time?

My question is basically the following: When performing a usability test and utilizing the Think-aloud protocol, is it possible to gather reliable metrics for e.g. time completion rates (i.e. how ...
0
votes
1answer
483 views

Alternative questions to the Net Promoter Score

There are some very detailed discussions about the validity of the NPS. But the take home message is that you can't really improve what you can't measure effectively, so it is still important to come ...
0
votes
1answer
147 views

Which design should I follow after AB testing?

I'm working on redesigning an old e-commerce website and after running a few qualitative user research studies, I have three designs were identified to be AB tested. To give some background on the AB ...
3
votes
1answer
74 views

User experience metric from individual measurements

I am working on calculating a "quality of experience" metric for an interactive application. This takes into account things like how responsive the app is, and how good the output is (sorry this is ...
17
votes
5answers
3k views

Is the Kano model adaptable for measuring user experience?

I have been looking to develop some metrics for a UX project (which was also a question I posted previoiusly), and have been reading about the Kano model and how it maps to different user behaviour/...
13
votes
6answers
6k views

Metrics for measuring user engagement for web applications

Unlike business and e-commerce sites, web applications don't necessarily have an end-goal or target for users to achieve. What are some metrics that can be used to measure how 'engaged' users are with ...
6
votes
3answers
252 views

Are there standard metrics to gauge process complexity?

One aspect of user experience in a software application or website is the complexity of the processes involved in completing a user task/goal. It probably comes as no surprise that if the steps ...
4
votes
4answers
371 views

Are there standard metrics to gauge content quality?

One aspect of user experience in a software application or website is the quality of the content presented to the user. It probably comes as no surprise that if the quality of the content is low/poor, ...
6
votes
5answers
399 views

How can I measure why users never return to a web app?

I'm working on an application that's been in use for the past 3 years. It's a web-based product and we have been tracking its usage using Google analytics for the past 6 months (since the time I ...