Questions tagged [selling-ux]

the act of selling user experience to customers, managers, co-workers and employers

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1answer
33 views

Generic term for measuring time between user creating a listing and removing that listing?

I am measuring the time between users creating a listing and deactivating a listing to A/B test and make inferences around success (for some apps, including the one I'm working on, a shorter listing ...
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1answer
84 views

Methods to help convince clients they need help when their UX and sites in general need a rework or are just trash?

I work with a lot of clients (especially now that COVID-19 is a big thing) who cannot understand my recommendation that their site needs to be reworked, fixed or altogether redone. They're pressing ...
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1answer
41 views

User flow with on-demand service platform

Product: XYZ On-demand service provider (example cleaner) Context: User has to select at least 4 service providers to increase his chances of getting a service provider he has selected on the ...
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2answers
60 views

What is the UX behind showing cleaner profiles on cleaning-on-demand apps? [closed]

When I am using an app to order cleaners to clean my house, many apps show the profile of cleaners with ratings. As a user, I do not care who cleans the house as long as my house is super clean. What ...
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2answers
27 views

Diagnostics Report vs Form Validation when results are already known?

Context: I'm working on a software where the user can add specific external devices by using their IP and various other settings. These settings need to be entered correctly using a form and if ...
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2answers
103 views

Is this design exercise reasonable for a job interview? [closed]

So after a phone interview, a company I'm interested in sends a design exercise that to me seems really excessive for the suggest 2 hour timeframe. Are they trying to throw me a curveball or do they ...
0
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1answer
69 views

What is the best way to show eshop products inside a blog article?

I am having troubles with placing multiple eshop products into / near a picture that is in an article on the supporting blog. These products are related to the content in the picture (e.g picture of ...
1
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4answers
3k views

What you guys think about bottom tab bar for mobile versions of websites? [duplicate]

I would like to hear what you think about bottom tab bar for mobile versions of websites. It is called bottom navigation bar too. Here an example: https://pitchfork.com/. I am trying to use it to ...
2
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2answers
72 views

How do you work with stakeholders to prioritize ongoing enhancements? [closed]

I have several clients with sites and platforms that have fallen into disrepair over the months and years due to a lack of ongoing enhancements, improvements, and iteration generally. I'm looking for ...
0
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1answer
223 views

On-site checkout vs “external” checkout [closed]

I have an small online store, built using Shopify. I've set it up all right, but because of my location, I can't use Stripe, Authorize.net or any other popular payment gateways, which offer "on-site ...
3
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2answers
354 views

What to do when your UX specialist acts like a HIPPO?

In a rather unique situation. While the ux person is not the highest paid, This person uses articles and a dominant voice to justify their decisions. Not saying they haven't provided good ux solutions ...
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1answer
34 views

Analysing a site (UX - language) [closed]

A bit of a strange question. I'm looking at a website to try and work out the thinking behind the components, positioning and or funnels but am finding it hard to find the right language. For example ...
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5answers
719 views

Evidence for The Broken Window Theory in UX?

In criminology, Broken Window Theory postulates that seemingly small defects (graffiti, broken windows) in the environment around us can lead to increase in more serious crime by the means of priming, ...
0
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1answer
55 views

Competitor Analysis: Describing Elements

I'm doing some competitor analysis, the bullets points like "Buy 2 scales & save an extra 10%" and "100% moneyback guarantee," what would be a better description to management that just "bullet ...
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2answers
107 views

What are the key aspects to consider in a first meeting with the decision maker?

A new project is starting, 8 people are forming the board of decision-making. They have high expectations regarding the user experience - yet, they do not seem to have a strong experience with a ...
0
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1answer
61 views

UX Report Delivery

Situation: I'm doing a project for a company doing Public Key Infrastructure (PKI). They've been around for a while and their product, while bleeding edge tech-wise, has horrendous usability issues. ...
6
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3answers
210 views

Handling JAVA developers

I am about to start a long project where the end-goal is to overhaul the UX of a very niche product: Public Key Infrastructure (PKI). The first part of the project is a 4 week long pre-study, research ...
2
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6answers
708 views

How do you stand up for the admin user experience in enterprise software applications?

I've noticed in the enterprise application space, people use 'admin' user or a trained user as an excuse for building poor quality admin experience. For ex, when problems such as 'The steps taken to ...
4
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6answers
222 views

Features or more functionality in a product is what a customer want?

[Customer experience] I have started a hardware startup with one of my techie friend. Couple of days back we had an argument over adding two or more functionality or feature in our product. As ...
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4answers
345 views

Should large corporations have dedicated UX teams? [closed]

I'm just curious if my opinion is outside the norm. I work at a large corporation with a 200+ person IT department -- which includes 2 UX Architects, 3-4 frontend web developers, and a couple graphic ...
6
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2answers
123 views

How to manage a priced app; in terms of timing and managing after license expiry?

I am developing a desktop app; and it is the first time I intend to publish it to the public for selling. I have two options for pricing, and two options for managing after license expiry. The two ...
5
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2answers
203 views

Mobile application without direct authorization \ registration

UX \ UI professionals. The question connects both the user experience and data security. We are going to build the app, where the user is going to pay for the services. He should enter his email, ...
1
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3answers
127 views

How to propose UX practice to your employer [duplicate]

How do one propose to have UX practice at the workplace? UX is not recognised as an essential in the development process of web and mobile in most companies in my country. How do you approach your ...
5
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2answers
598 views

Why does Google's main page have such a modest design? [closed]

A lot of modern-ish websites have slick effects: transitions, animations, filters, etc. But on Google, the main page doesn't have a single animated transition. No input, button, or link state change ...
102
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12answers
16k views

The coding monkey dilemma

This is a quotation from an interview with a practitioner with a technical background and role: Developers are all smart people; they don't enjoy their work if somebody tells them this is what you ...
1
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2answers
738 views

Showing / Hiding Inactive Features in a Product

I'm currently working on a product that includes a few features and other sub-products that aren't always included in the basic package. These features are opt-in and the client would have to pay an ...
2
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1answer
85 views

Are there any good UX articles from non-ux sources? [closed]

In my efforts to sell UX in my company, I want to round up some good examples that show the value of UX. I just read a UX Matters post called Evangelizing UX Across an Entire Organization. In it, ...
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1answer
1k views

Server side UI vs. Client side UI [closed]

I'm reading a job description which reads... You are an experienced front-end developer with expertise in Javascript,HTML,CSS & server side UI frameworks (PHP/Python/Node.js). I've always ...
2
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1answer
101 views

How much design change can users and stakeholders appreciate?

Summary When you seek to improve a bad design, how do you get enough buy-in from stakeholders and users to "rip the band aid off", or is incremental improvement usually the only way to get enough buy-...
2
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3answers
386 views

Canonical names for GUI design patterns

In communication with colleagues and clients, which authority (website, book, …) should one refer to for canonical names of GUI design patterns (for web pages, mobile apps, desktop applications etc.)? ...
1
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1answer
192 views

How to respond to “We already have a (non-UX) designer; don't bother us”? [closed]

I'm a freelance UX designer working in an industry where only a few of the largest companies have UX designers or UX groups. Currently, I'm looking for new projects and contacting specific people in ...
1
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3answers
146 views

UX as a priority in software application design outside of IT

I came across an interesting discussion on the Academia StackExchange website about why talented scientist write horrible code. To summarize some of the main discussion points (I suggest reading it ...
38
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5answers
3k views

How do you combat the “As a user” comments

In my current organisation I am constantly running into clients (both internal and external) who (when disagreeing with a recommendation) say, "as a user ... I think you're wrong". How do you tell ...
7
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4answers
749 views

If I am not the developer and I haven't hired one, how should I explain the development step of my UX design process to potential clients?

I'm working on a new website for my freelance UX design company. One feature that has done very well with usability testers so far is a new section of the site explaining my design process. Testers ...
0
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2answers
115 views

What are -if they exist- the best books about UX and business? [closed]

I would like to know if anyone of you read - or if he heard about - a good book neatly explaining the importance of UX in business, something about the return on investment on UX making it clear that ...
1
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2answers
2k views

What are the standard estimating techniques for UX efforts?

The actual question can be 'Is there any?' Standard software development process have many standard; mutually agreed and proven estimation techniques. Few of them I have listed below: Use Case Point ...
0
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3answers
187 views

Starting a UX Role in a New Organization

I recently started a UX Design role in a different organization. I'm curious as to what are some best practice techniques in getting up to speed fast. The organization I'm working on is small and they ...
0
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2answers
1k views

Best mockup software for presenting the UX of a mobile app [closed]

I'm looking for a mockup software that can very effectively communicate the overall design and UX of a mobile app. Ideally it has these attributes: drag and drop elements (text boxes, check boxes, ...
3
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3answers
1k views

Is using a sentence as a search filter better to engage the user compared to showing featured items?

In a marketplace, what do you think will be better: Making a sentence that the user completes by picking from several options that lead to results base on his request, or just showing featured items (...
4
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4answers
573 views

Presenting a new design to a client?

It's still a little bit difficult for me to comfortably present a design. It always feels like I'm searching for a structure as the words come out of my mouth. This leads to the presentation coming ...
1
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3answers
665 views

What is the expected scope of the UX design for customers?

I think in UX design, sometimes you have to think about the end-users as being the person who we are ultimately solving the problem for. So if you deliver a product that the company likes but their ...
2
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2answers
185 views

Sales Ride-Alongs: opportunity for quick research, or a waste of time?

I was recently invited to visit several customer sites to gather user data for future products in the context of a sales call. We had an hour at most with these folks. The rep set the tone, then ...
1
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2answers
863 views

How to convince clients to use a one-page layout?

I've designed and developed a beta site with a one-page layout, which is having difficulty getting its final approval from the client's president and vice president. They are not technical people and ...
1
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1answer
233 views

How do I get my client to focus when he wants to do only more?

I am facing a classic situation where my client has drawn a gigantic mindmap with branching nodes and trees and given it to me for scoping out the project he wants built, Now I know that 80 percent ...
5
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2answers
565 views

Convincing importance of a great UI [duplicate]

We have a good set of algorithms which are the core of our business. Our product itself works mostly as a plugin inside other workflows. There is web based UI which is used by some of our customers ...
1
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2answers
255 views

What is the minimum amount of information you need in order to perform a quality heuristic evaluation?

My question is tangentially related to this one, but I'd like to take it a step further. Let's assume I'm an outside consultant and I'm working with a product or system that I have very little ...
7
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3answers
4k views

What are some resources for activities / games to teach User-Centered Design? [closed]

I am building a workshop to teach User-Centered Design. The target audience is people who want to integrate UCD into their software development process. What I am looking for is activities and games ...
1
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1answer
141 views

UX: Aesthetic-Functional Heuristic or Empirically Based Research? [closed]

What's best to make people buy in, sponsor and support UX within businesses without it? The other day I was reading an article that mentioned that Samsung was losing to apple a battle for consumer ...
25
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7answers
2k views

Staying relevant as a UX designer at my company

Tried searching for a similar question, but didn't find anything... I was wondering if there are ways to increase my usefulness to my company, in my role as a UX designer. My skillsets primarily ...
13
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4answers
787 views

What to do when client can't afford user research?

I feel most experts would agree with me when I say "User research is king". You can't know how your users will react to a product until you ask them. That said, some clients are on tighter budgets ...