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Questions tagged [selling-ux]

the act of selling user experience to customers, managers, co-workers and employers

0
votes
1answer
62 views

What is the best way to show eshop products inside a blog article?

I am having troubles with placing multiple eshop products into / near a picture that is in an article on the supporting blog. These products are related to the content in the picture (e.g picture of ...
1
vote
4answers
1k views

What you guys think about bottom tab bar for mobile versions of websites? [duplicate]

I would like to hear what you think about bottom tab bar for mobile versions of websites. It is called bottom navigation bar too. Here an example: https://pitchfork.com/. I am trying to use it to ...
2
votes
2answers
64 views

How do you work with stakeholders to prioritize ongoing enhancements? [closed]

I have several clients with sites and platforms that have fallen into disrepair over the months and years due to a lack of ongoing enhancements, improvements, and iteration generally. I'm looking for ...
0
votes
1answer
136 views

On-site checkout vs “external” checkout [closed]

I have an small online store, built using Shopify. I've set it up all right, but because of my location, I can't use Stripe, Authorize.net or any other popular payment gateways, which offer "on-site ...
3
votes
2answers
332 views

What to do when your UX specialist acts like a HIPPO?

In a rather unique situation. While the ux person is not the highest paid, This person uses articles and a dominant voice to justify their decisions. Not saying they haven't provided good ux solutions ...
0
votes
1answer
32 views

Analysing a site (UX - language) [closed]

A bit of a strange question. I'm looking at a website to try and work out the thinking behind the components, positioning and or funnels but am finding it hard to find the right language. For example ...
14
votes
5answers
620 views

Evidence for The Broken Window Theory in UX?

In criminology, Broken Window Theory postulates that seemingly small defects (graffiti, broken windows) in the environment around us can lead to increase in more serious crime by the means of priming, ...
0
votes
1answer
55 views

Competitor Analysis: Describing Elements

I'm doing some competitor analysis, the bullets points like "Buy 2 scales & save an extra 10%" and "100% moneyback guarantee," what would be a better description to management that just "bullet ...
0
votes
2answers
101 views

What are the key aspects to consider in a first meeting with the decision maker?

A new project is starting, 8 people are forming the board of decision-making. They have high expectations regarding the user experience - yet, they do not seem to have a strong experience with a ...
0
votes
1answer
57 views

UX Report Delivery

Situation: I'm doing a project for a company doing Public Key Infrastructure (PKI). They've been around for a while and their product, while bleeding edge tech-wise, has horrendous usability issues. ...
6
votes
3answers
194 views

Handling JAVA developers

I am about to start a long project where the end-goal is to overhaul the UX of a very niche product: Public Key Infrastructure (PKI). The first part of the project is a 4 week long pre-study, research ...
2
votes
6answers
492 views

How do you stand up for the admin user experience in enterprise software applications?

I've noticed in the enterprise application space, people use 'admin' user or a trained user as an excuse for building poor quality admin experience. For ex, when problems such as 'The steps taken to ...
4
votes
6answers
216 views

Features or more functionality in a product is what a customer want?

[Customer experience] I have started a hardware startup with one of my techie friend. Couple of days back we had an argument over adding two or more functionality or feature in our product. As ...
1
vote
4answers
313 views

Should large corporations have dedicated UX teams? [closed]

I'm just curious if my opinion is outside the norm. I work at a large corporation with a 200+ person IT department -- which includes 2 UX Architects, 3-4 frontend web developers, and a couple graphic ...
6
votes
2answers
100 views

How to manage a priced app; in terms of timing and managing after license expiry?

I am developing a desktop app; and it is the first time I intend to publish it to the public for selling. I have two options for pricing, and two options for managing after license expiry. The two ...
5
votes
2answers
200 views

Mobile application without direct authorization \ registration

UX \ UI professionals. The question connects both the user experience and data security. We are going to build the app, where the user is going to pay for the services. He should enter his email, ...
1
vote
3answers
120 views

How to propose UX practice to your employer [duplicate]

How do one propose to have UX practice at the workplace? UX is not recognised as an essential in the development process of web and mobile in most companies in my country. How do you approach your ...
5
votes
2answers
597 views

Why does Google's main page have such a modest design? [closed]

A lot of modern-ish websites have slick effects: transitions, animations, filters, etc. But on Google, the main page doesn't have a single animated transition. No input, button, or link state change ...
102
votes
12answers
16k views

The coding monkey dilemma

This is a quotation from an interview with a practitioner with a technical background and role: Developers are all smart people; they don't enjoy their work if somebody tells them this is what you ...
1
vote
2answers
562 views

Showing / Hiding Inactive Features in a Product

I'm currently working on a product that includes a few features and other sub-products that aren't always included in the basic package. These features are opt-in and the client would have to pay an ...
2
votes
1answer
82 views

Are there any good UX articles from non-ux sources? [closed]

In my efforts to sell UX in my company, I want to round up some good examples that show the value of UX. I just read a UX Matters post called Evangelizing UX Across an Entire Organization. In it, ...
0
votes
1answer
967 views

Server side UI vs. Client side UI [closed]

I'm reading a job description which reads... You are an experienced front-end developer with expertise in Javascript,HTML,CSS & server side UI frameworks (PHP/Python/Node.js). I've always ...
2
votes
1answer
90 views

How much design change can users and stakeholders appreciate?

Summary When you seek to improve a bad design, how do you get enough buy-in from stakeholders and users to "rip the band aid off", or is incremental improvement usually the only way to get enough buy-...
2
votes
3answers
374 views

Canonical names for GUI design patterns

In communication with colleagues and clients, which authority (website, book, …) should one refer to for canonical names of GUI design patterns (for web pages, mobile apps, desktop applications etc.)? ...
1
vote
1answer
186 views

How to respond to “We already have a (non-UX) designer; don't bother us”? [closed]

I'm a freelance UX designer working in an industry where only a few of the largest companies have UX designers or UX groups. Currently, I'm looking for new projects and contacting specific people in ...
1
vote
3answers
143 views

UX as a priority in software application design outside of IT

I came across an interesting discussion on the Academia StackExchange website about why talented scientist write horrible code. To summarize some of the main discussion points (I suggest reading it ...
39
votes
5answers
3k views

How do you combat the “As a user” comments

In my current organisation I am constantly running into clients (both internal and external) who (when disagreeing with a recommendation) say, "as a user ... I think you're wrong". How do you tell ...
7
votes
4answers
734 views

If I am not the developer and I haven't hired one, how should I explain the development step of my UX design process to potential clients?

I'm working on a new website for my freelance UX design company. One feature that has done very well with usability testers so far is a new section of the site explaining my design process. Testers ...
0
votes
2answers
110 views

What are -if they exist- the best books about UX and business? [closed]

I would like to know if anyone of you read - or if he heard about - a good book neatly explaining the importance of UX in business, something about the return on investment on UX making it clear that ...
1
vote
2answers
1k views

What are the standard estimating techniques for UX efforts?

The actual question can be 'Is there any?' Standard software development process have many standard; mutually agreed and proven estimation techniques. Few of them I have listed below: Use Case Point ...
0
votes
3answers
185 views

Starting a UX Role in a New Organization

I recently started a UX Design role in a different organization. I'm curious as to what are some best practice techniques in getting up to speed fast. The organization I'm working on is small and they ...
0
votes
2answers
1k views

Best mockup software for presenting the UX of a mobile app [closed]

I'm looking for a mockup software that can very effectively communicate the overall design and UX of a mobile app. Ideally it has these attributes: drag and drop elements (text boxes, check boxes, ...
3
votes
3answers
1k views

Is using a sentence as a search filter better to engage the user compared to showing featured items?

In a marketplace, what do you think will be better: Making a sentence that the user completes by picking from several options that lead to results base on his request, or just showing featured items (...
4
votes
4answers
561 views

Presenting a new design to a client?

It's still a little bit difficult for me to comfortably present a design. It always feels like I'm searching for a structure as the words come out of my mouth. This leads to the presentation coming ...
1
vote
3answers
662 views

What is the expected scope of the UX design for customers?

I think in UX design, sometimes you have to think about the end-users as being the person who we are ultimately solving the problem for. So if you deliver a product that the company likes but their ...
2
votes
2answers
156 views

Sales Ride-Alongs: opportunity for quick research, or a waste of time?

I was recently invited to visit several customer sites to gather user data for future products in the context of a sales call. We had an hour at most with these folks. The rep set the tone, then ...
1
vote
2answers
859 views

How to convince clients to use a one-page layout?

I've designed and developed a beta site with a one-page layout, which is having difficulty getting its final approval from the client's president and vice president. They are not technical people and ...
1
vote
1answer
231 views

How do I get my client to focus when he wants to do only more?

I am facing a classic situation where my client has drawn a gigantic mindmap with branching nodes and trees and given it to me for scoping out the project he wants built, Now I know that 80 percent ...
5
votes
2answers
558 views

Convincing importance of a great UI [duplicate]

We have a good set of algorithms which are the core of our business. Our product itself works mostly as a plugin inside other workflows. There is web based UI which is used by some of our customers ...
1
vote
2answers
254 views

What is the minimum amount of information you need in order to perform a quality heuristic evaluation?

My question is tangentially related to this one, but I'd like to take it a step further. Let's assume I'm an outside consultant and I'm working with a product or system that I have very little ...
7
votes
3answers
4k views

What are some resources for activities / games to teach User-Centered Design? [closed]

I am building a workshop to teach User-Centered Design. The target audience is people who want to integrate UCD into their software development process. What I am looking for is activities and games ...
1
vote
1answer
137 views

UX: Aesthetic-Functional Heuristic or Empirically Based Research? [closed]

What's best to make people buy in, sponsor and support UX within businesses without it? The other day I was reading an article that mentioned that Samsung was losing to apple a battle for consumer ...
25
votes
7answers
2k views

Staying relevant as a UX designer at my company

Tried searching for a similar question, but didn't find anything... I was wondering if there are ways to increase my usefulness to my company, in my role as a UX designer. My skillsets primarily ...
13
votes
4answers
732 views

What to do when client can't afford user research?

I feel most experts would agree with me when I say "User research is king". You can't know how your users will react to a product until you ask them. That said, some clients are on tighter budgets ...
10
votes
3answers
802 views

How do you handle not being allowed to do stakeholder interviews?

I was recently hired for one of my first new projects and have been interviewing stakeholders. I got through the interviews with other people who work for the client, with no problems. However, the ...
6
votes
3answers
704 views

Justifying UX against business KPIs i.e. click rates [duplicate]

Possible Duplicate: How do you persuade an organization to value UX? How can I justify UX processes? How are you justifying UX effort e.g. redesigning a page to be less cluttered or just ...
9
votes
1answer
1k views

What are the first steps for growing UX operations in an agency?

I'm the first UX hire at an aggressively growing digital agency. I've been doing UX for corporations for a few years and before that was mainly doing dev and some minor design work. I'm working on ...
0
votes
2answers
133 views

Number of lead designers on a single UX project

I m wondering how many of you think it's best from a project management point of view to have a single UX designer leading the design vision of a project. There could be other UX designers on the ...
4
votes
4answers
233 views

The term “User Experience” in sales

This might be redundant, but I'm curious about the end user's experience when they read the phrase "User Experience". I've seen a number of websites say that they design the best user experience, but ...
-1
votes
2answers
676 views

What does it take to be a UX Champion? [closed]

In my User Interface position, we are facing the challenge of transitioning design emphasis from functional(level of effort, technical capability) to User Experience. So far it is a slow transition. ...