Questions tagged [selling-ux]
the act of selling user experience to customers, managers, co-workers and employers
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Any insights for best practise to make app bottom navigation dynamic based on activity?
I am working on this enterprise app, where user who he is an admin after first time login, performs some initial tasks. After completing these initial tasks, his primary role will be to look over the ...
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4
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281
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How to align user needs and business goals?
Seeking a good answer on how user needs and business goals can be aligned. I'm also looking for practical methods for accomplishing this. Please advise.
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75
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How to teach users on configuring the app?
My users find it very difficult to configure the app. It has many pages and they are linked to each other.
Some config pages depend on others.
During talks, when they view a page they are like
"...
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1k
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Expand All / Collapse All / Expand All of Type / Collapse All of Type
I have a specific "expand/collapse" problem that I'm pretty sure I have the best solution to, but my collaborator is calling "clunky."
The particular view I'm designing is similar ...
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2
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59
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How do I tell users that they can ask questions in Audio format?
My site is a legal consultation platform. I am offering an option for users to ask questions in an audio format as well. I know that the way I'm doing it now is wrong because only 1% of the users tap ...
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Generic term for measuring time between user creating a listing and removing that listing?
I am measuring the time between users creating a listing and deactivating a listing to A/B test and make inferences around success (for some apps, including the one I'm working on, a shorter listing ...
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85
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Methods to help convince clients they need help when their UX and sites in general need a rework or are just trash?
I work with a lot of clients (especially now that COVID-19 is a big thing) who cannot understand my recommendation that their site needs to be reworked, fixed or altogether redone. They're pressing ...
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74
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User flow with on-demand service platform
Product: XYZ On-demand service provider (example cleaner)
Context: User has to select at least 4 service providers to increase his chances of getting a service provider he has selected on the ...
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63
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What is the UX behind showing cleaner profiles on cleaning-on-demand apps? [closed]
When I am using an app to order cleaners to clean my house, many apps show the profile of cleaners with ratings. As a user, I do not care who cleans the house as long as my house is super clean. What ...
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2
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31
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Diagnostics Report vs Form Validation when results are already known?
Context:
I'm working on a software where the user can add specific external devices by using their IP and various other settings. These settings need to be entered correctly using a form and if ...
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149
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Is this design exercise reasonable for a job interview? [closed]
So after a phone interview, a company I'm interested in sends a design exercise that to me seems really excessive for the suggest 2 hour timeframe. Are they trying to throw me a curveball or do they ...
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What is the best way to show eshop products inside a blog article?
I am having troubles with placing multiple eshop products into / near a picture that is in an article on the supporting blog. These products are related to the content in the picture (e.g picture of ...
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4
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What you guys think about bottom tab bar for mobile versions of websites? [duplicate]
I would like to hear what you think about bottom tab bar for mobile versions of websites. It is called bottom navigation bar too. Here an example: https://pitchfork.com/.
I am trying to use it to ...
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2
answers
82
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How do you work with stakeholders to prioritize ongoing enhancements? [closed]
I have several clients with sites and platforms that have fallen into disrepair over the months and years due to a lack of ongoing enhancements, improvements, and iteration generally.
I'm looking for ...
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350
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On-site checkout vs "external" checkout [closed]
I have an small online store, built using Shopify. I've set it up all right, but because of my location,
I can't use Stripe, Authorize.net or any other popular payment gateways, which offer "on-site ...
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2
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360
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What to do when your UX specialist acts like a HIPPO?
In a rather unique situation. While the ux person is not the highest paid, This person uses articles and a dominant voice to justify their decisions. Not saying they haven't provided good ux solutions ...
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Analysing a site (UX - language) [closed]
A bit of a strange question. I'm looking at a website to try and work out the thinking behind the components, positioning and or funnels but am finding it hard to find the right language. For example ...
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782
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Evidence for The Broken Window Theory in UX?
In criminology, Broken Window Theory postulates that seemingly small defects (graffiti, broken windows) in the environment around us can lead to increase in more serious crime by the means of priming, ...
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63
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Competitor Analysis: Describing Elements
I'm doing some competitor analysis, the bullets points like "Buy 2 scales & save an extra 10%" and "100% moneyback guarantee," what would be a better description to management that just "bullet ...
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What are the key aspects to consider in a first meeting with the decision maker?
A new project is starting, 8 people are forming the board of decision-making. They have high expectations regarding the user experience - yet, they do not seem to have a strong experience with a ...
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UX Report Delivery
Situation:
I'm doing a project for a company doing Public Key Infrastructure (PKI). They've been around for a while and their product, while bleeding edge tech-wise, has horrendous usability issues. ...
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3
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Handling JAVA developers
I am about to start a long project where the end-goal is to overhaul the UX of a very niche product: Public Key Infrastructure (PKI). The first part of the project is a 4 week long pre-study, research ...
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6
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How do you stand up for the admin user experience in enterprise software applications?
I've noticed in the enterprise application space, people use 'admin' user or a trained user as an excuse for building poor quality admin experience.
For ex, when problems such as 'The steps taken to ...
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226
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Features or more functionality in a product is what a customer want?
[Customer experience]
I have started a hardware startup with one of my techie friend. Couple of days back we had an argument over adding two or more functionality or feature in our product.
As ...
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4
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390
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Should large corporations have dedicated UX teams? [closed]
I'm just curious if my opinion is outside the norm. I work at a large corporation with a 200+ person IT department -- which includes 2 UX Architects, 3-4 frontend web developers, and a couple graphic ...
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2
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138
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How to manage a priced app; in terms of timing and managing after license expiry?
I am developing a desktop app; and it is the first time I intend to publish it to the public for selling.
I have two options for pricing, and two options for managing after license expiry.
The two ...
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2
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216
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Mobile application without direct authorization \ registration
UX \ UI professionals. The question connects both the user experience and data security.
We are going to build the app, where the user is going to pay for the services.
He should enter his email, ...
- 151
1
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3
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130
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How to propose UX practice to your employer [duplicate]
How do one propose to have UX practice at the workplace?
UX is not recognised as an essential in the development process of web and mobile in most companies in my country.
How do you approach your ...
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2
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599
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Why does Google's main page have such a modest design? [closed]
A lot of modern-ish websites have slick effects: transitions, animations, filters, etc.
But on Google, the main page doesn't have a single animated transition. No input, button, or link state change ...
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102
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The coding monkey dilemma
This is a quotation from an interview with a practitioner with a technical background and role:
Developers are all smart people; they don't enjoy their work if somebody tells them this is what you ...
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2
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958
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Showing / Hiding Inactive Features in a Product
I'm currently working on a product that includes a few features and other sub-products that aren't always included in the basic package. These features are opt-in and the client would have to pay an ...
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1
answer
91
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Are there any good UX articles from non-ux sources? [closed]
In my efforts to sell UX in my company, I want to round up some good examples that show the value of UX.
I just read a UX Matters post called Evangelizing UX Across an Entire Organization.
In it, ...
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1
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1k
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Server side UI vs. Client side UI [closed]
I'm reading a job description which reads...
You are an experienced front-end developer with expertise in
Javascript,HTML,CSS & server side UI frameworks (PHP/Python/Node.js).
I've always ...
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1
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How much design change can users and stakeholders appreciate?
Summary
When you seek to improve a bad design, how do you get enough buy-in from stakeholders and users to "rip the band aid off", or is incremental improvement usually the only way to get enough buy-...
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3
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417
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Canonical names for GUI design patterns
In communication with colleagues and clients, which authority (website, book, …) should one refer to for canonical names of GUI design patterns (for web pages, mobile apps, desktop applications etc.)?
...
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196
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How to respond to "We already have a (non-UX) designer; don't bother us"? [closed]
I'm a freelance UX designer working in an industry where only a few of the largest companies have UX designers or UX groups. Currently, I'm looking for new projects and contacting specific people in ...
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3
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149
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UX as a priority in software application design outside of IT
I came across an interesting discussion on the Academia StackExchange website about why talented scientist write horrible code.
To summarize some of the main discussion points (I suggest reading it ...
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38
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5
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3k
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How do you combat the "As a user" comments
In my current organisation I am constantly running into clients (both internal and external) who (when disagreeing with a recommendation) say, "as a user ... I think you're wrong".
How do you tell ...
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7
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4
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759
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If I am not the developer and I haven't hired one, how should I explain the development step of my UX design process to potential clients?
I'm working on a new website for my freelance UX design company. One feature that has done very well with usability testers so far is a new section of the site explaining my design process. Testers ...
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118
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What are -if they exist- the best books about UX and business? [closed]
I would like to know if anyone of you read - or if he heard about - a good book neatly explaining the importance of UX in business, something about the return on investment on UX making it clear that ...
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2
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What are the standard estimating techniques for UX efforts?
The actual question can be 'Is there any?'
Standard software development process have many standard; mutually agreed and proven estimation techniques. Few of them I have listed below:
Use Case Point
...
- 1,138
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3
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195
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Starting a UX Role in a New Organization
I recently started a UX Design role in a different organization. I'm curious as to what are some best practice techniques in getting up to speed fast. The organization I'm working on is small and they ...
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Best mockup software for presenting the UX of a mobile app [closed]
I'm looking for a mockup software that can very effectively communicate the overall design and UX of a mobile app.
Ideally it has these attributes:
drag and drop elements (text boxes, check boxes, ...
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3
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2k
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Is using a sentence as a search filter better to engage the user compared to showing featured items?
In a marketplace, what do you think will be better: Making a sentence that the user completes by picking from several options that lead to results base on his request, or just showing featured items (...
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4
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587
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Presenting a new design to a client?
It's still a little bit difficult for me to comfortably present a design. It always feels like I'm searching for a structure as the words come out of my mouth. This leads to the presentation coming ...
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3
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673
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What is the expected scope of the UX design for customers?
I think in UX design, sometimes you have to think about the end-users as being the person who we are ultimately solving the problem for. So if you deliver a product that the company likes but their ...
- 25.8k
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2
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243
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Sales Ride-Alongs: opportunity for quick research, or a waste of time?
I was recently invited to visit several customer sites to gather user data for future products in the context of a sales call. We had an hour at most with these folks. The rep set the tone, then ...
- 3,034
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2
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872
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How to convince clients to use a one-page layout?
I've designed and developed a beta site with a one-page layout, which is having difficulty getting its final approval from the client's president and vice president. They are not technical people and ...
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How do I get my client to focus when he wants to do only more?
I am facing a classic situation where my client has drawn a gigantic mindmap with branching nodes and trees and given it to me for scoping out the project he wants built,
Now I know that 80 percent ...
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570
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Convincing importance of a great UI [duplicate]
We have a good set of algorithms which are the core of our business. Our product itself works mostly as a plugin inside other workflows. There is web based UI which is used by some of our customers ...
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