Questions tagged [b2b]

This tag is about websites which are selling not to end users but to other businesses.

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1answer
29 views

How to conduct product discovery process in the B2B

There are some reasons why the discovery process for B2B (mid and enterprise) seems to me much more complicated compared to B2C: Multiple feedbacks: multiple personas can use the same product Low ...
0
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1answer
62 views

Usability studies about B2B service pages?

I'm looking for research done on best practices when designing and writing content for B2B consulting service pages. A B2B consulting firm could be management consulting firms, law firms or ...
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3answers
133 views

Scrolling with more whitespace vs Everything on one page

Our end-users are used to an old B2B application which contains really small inputs and information that is so close together that it is difficult to distinguish. As a result, users complain a lot ...
1
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3answers
350 views

Wizard split step VS big step in B2B application

We are re-developing a B2B application to make it more user-friendly, but keep it robust. One of the features has popup wizard with 3 steps. On Step 2, we'll need to have a grid of items to be ...
4
votes
1answer
160 views

Products in a users cart that goes out of stock

Within our e-commerce solution we have a stock indication for in, out and low on stock. It's B2B and the use case exists that a user might start filling their cart, leave the website and come back ...
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1answer
136 views

How to show a user what new features they can use on a b2b website

I hope this question is in this sites scope In our company we have a b2b website, which is not the most beautiful around. It's very "oldschool" and it's not responsive or adaptive (which is quite ...
2
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1answer
86 views

How to design a website for both customers and business?

Situation We've designed a website for a client that caters to their own clients and to businesses. When you arrive on the website it's focussed on their clients but we have a quick link at the ...
25
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3answers
3k views

Label & Text-box alignment. Read the case

Note: I have read this vaguely-similar question and its answers: Why might right aligned field labels be better? Case: I have a long (approximate 10-15 fields in 1 form) B2B form in which I have ...
3
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3answers
920 views

B2B / B2C two separate websites, same URL, benefits vs. problems?

I've read a topic called "b2b / b2c website as one or two separate websites". I don't feel like it answered everything I would like to know, so I hope you don't mind me posting a similar question. ...
0
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1answer
59 views

When to ask invited users to register?

I work with a SaaS B2B company and I'm currently working on enhancing the onboarding experience for invited users to use the app. Note that we want to learn about the user from the beginning so we can ...
2
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1answer
87 views

Ecommerce B2B vs B2C product display

I sell salt for customers and businesses. Customers can buy the product in single packages or packages in a box (e.g. Box of 12). Businesses can buy the same product, however they do not come in ...
2
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1answer
65 views

Pricing for room management service

I'm working on a project which includes several services for room management. The client currently has no upfront pricing on there website, instead opting for phone/email/request a demo for companies ...
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2answers
184 views

machine-readable and human-readable text representation of a recurring schedule

We're working on an "import from Excel" feature to speed up bulk data entry, especially when moving data from another B2B system into ours. Of the 20-ish fields we'll be importing, only one of them ...
0
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1answer
150 views

B2B Shop with Colors and Variants as a Matrix

Hey guys we've a B2B Shop. In the Item View you can order multiple Items depending on which Color and Variant it is. below you'll see two screenshots where you can order for each variant and color ...
5
votes
1answer
410 views

Instant gratification in B2B onboarding

Instant gratification seems to work very well when onboarding B2C end-users. To the extent that it's pretty much table stakes in some app categories. Intuitively it should translate into B2B SaaS, ...
3
votes
4answers
138 views

Differentiating login signposting for business and non business users

I'm building a social media endorsement platform that needs involvement from both business and non-business users. We've had some problems with the registration process on the business user side, ...
5
votes
1answer
102 views

Infrequently accessed store dilemma

A quick background: I work for a software company which sells software B2B. After the initial purchase, the software we sell works on a support renewal basis of either 1 or 3 years. There are only ...
2
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3answers
195 views

Multiple sites on the same domain – Good or bad?

So, my client has a website for his brand that is targeted against B2B-consumers, investors and journalists. He now wants to create a second website for a sub brand that is targeted against end-...
4
votes
1answer
151 views

Differentiating between 'register your business' and 'register yourself as individual' - best practice?

I have searched around here and looked at How should I divide my site between B2B and B2C? which doesn't quite resolve the specific issue we have and am hoping someone may have some ideas around this? ...
2
votes
4answers
135 views

Are classic Call-To-Actions appropriate in corporate website? [closed]

A company, which exports timber wants a corporate website. Is there any sense in classic call-to-action buttons in B2B sites, or are there any other practices?
2
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4answers
392 views

Best type of B2B Reputation System?

The aim of recommender system for B2B platform is generating trust (against fraud). Imagine you are a business man; you visit a website where many other users offers products for your business (for ...
1
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1answer
2k views

best practices for sending invoices/bills via email

Our B2B mobile app for food delivery to businesses sends an email to the recipient as soon as the recipient accepts the delivery on the delivery driver's mobile app. The email contains the signed ...
5
votes
2answers
213 views

Pop-ups once a month for asking users their status

We are developing a SaaS application that is currently in beta testing. Our clients are not end users but B2B, so in the beta they have asked us if we could add a pop-up that will ask end users to ...
3
votes
1answer
676 views

best practices for toggling persistence (“pinning”) of choices made by users?

What are best practices for UX that allows users to toggle whether a user's choice in a dropdown box in the chrome of a web app will persist across multiple pages and and multiple sessions? ...
3
votes
2answers
205 views

Adding restrictions vs. adding options

I'm working on a b2b marketplace that is completely free as of yet but I'd like, in the near future, to give users the option of purchasing a premium account of some sort. What I want to know here is, ...
5
votes
3answers
210 views

Is it preferrable to include testimonials or case studies on a B2B website?

Testimonials and case studies are a common way to get a second-voice onto the website to help sell your product / service from business-to-business. However, useful case studies are much harder to put ...
21
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4answers
3k views

Enterprise UI standards

I'm in the process of creating a set of UI standards for a large enterprise, for multiple overlapping services (websites, mobile apps, internal systems and extranets). This is the first time I've ...
4
votes
1answer
781 views

How should I divide my site between B2B and B2C?

I've spent about 3 years trying to answer this question myself, so I thought I'd give you guys a go. Here's the situation: My company provides training services. You can either (i) book a course ...
3
votes
1answer
286 views

Should an E-commerce Site that is predominantly a B2B site have OAuth?

A company that I work at from time to time is looking to add OAuth to their site, and had asked for my recommendation if it's worth the development time and if people would actually use it. In my ...
4
votes
2answers
207 views

What are some best practices when doing testing to compare different design ideas?

There's a particular feature of our (B2B) app that seems to be causing a lot of confusion. (It involves lists of urls, some of which can be quite long, and giving different statuses to different ones. ...