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30% users have remained idle to your Saas Product, what to do?

What do you do as product owner / founder when the metrics shows 30% of your customer who have paid subscriptions in your Saas Product, have not logged in to use your products for more than 3 months. ...
shakya90's user avatar
2 votes
1 answer
78 views

Are UX Designers transitioning to be Product Designers though by definition both mean different?

I am seeing a steep rise in the way UX Designers are getting the type of tasks under their umbrella. For example, involvement in cost leadership & competitive advantage related discussions with ...
Ashwin Kulkarni's user avatar
3 votes
1 answer
70 views

What is the term when individual parts of product design and development done well but released product has terrible UX?

It's more prevalent in large corporations, also called something like "teams not talking to each other". Like when product has great UI but bad integration with hardware that results in ...
Roman's user avatar
  • 129
2 votes
1 answer
66 views

[iOS][Android] Best (pragmatic) practices for showing PDFs

I've been trying to get a consensus on "best practices" for showing PDFs on mobile… but my Google skills have failed me so far. I manage a bunch of mobile applications, where we sometimes ...
Carlos Garcia's user avatar
0 votes
1 answer
43 views

How to display complex pricing for mentorship platform

I have an issue with my UI. I run a mentorship platform that charges $19.99/month and then users can book calls with mentors. Some mentors do not charge an additional fee so the cost is $0/call. ...
Chris Hansen's user avatar
2 votes
1 answer
111 views

Solutions disguised as problem statements

As UX professionals, especially in enterprise settings, we are excluded from the problem exploration and we are given solutions instead. At that point, we start our process from the middle. Depending ...
fury's user avatar
  • 145
2 votes
1 answer
316 views

How did the facebook marketplace team come up with the “hide from friends” option

From a usability perspective it seems obvious to add an option like that. However I can imagine how you can convince yourself and your team that people would love selling their things to their friends....
raam86's user avatar
  • 133
0 votes
0 answers
41 views

Changing the design systems in on the level of Atoms (Reference to Atomic Design System)

I work a product design manager and planning to change the mobile apps designs on Atomic Level, like changing User Interface Elements which are checkboxes, radio buttons, dropdown lists, list boxes, ...
Akshay Borhade's user avatar
1 vote
1 answer
79 views

Being part of a product team and a design team at the same time

I joined a new company as a product designer a few months ago now. I'm part of a product team but I'm also part of a design team, and I'm finding some struggles in navigating between those two worlds ...
Mel's user avatar
  • 115
1 vote
0 answers
77 views

Service Design in an Organization with different products [closed]

Upon learning a service design and trying to see how it would be implemented in an organization, I come up with a question. Supposed a medium sized organization have different products exposed to the ...
Elie's user avatar
  • 77
0 votes
1 answer
168 views

How to start a user journey map for a new product and how does it translate to a product backlog?

I'm working on a new product that's a talent marketplace for the events and entertainment space. The client has a rough idea (like 20%) of what the user journey would be like. I'm curious how should i ...
Blue Ocean's user avatar
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0 votes
1 answer
60 views

How do UX demands arrive so they can work?

Here at the company, the demands come to the UXs in a very disorganized way. Sometimes they send it by e-mail, other times by chat, or sometimes they just send a look at the roadmap, which always only ...
Bruno Santos's user avatar
1 vote
3 answers
116 views

How to name a product rewrite, without raising too high expectation?

We are rewriting a product named « Module A » with a new technology for thousands of B2B users. It will be iso-functional. This rewrite will open new posibilities on the long run. We would like to ...
Antoine F.'s user avatar
3 votes
2 answers
168 views

How to help a development-oriented Product Manager understand that UX is important?

I work as a UX Designer in an IT company. The company is still very developer-oriented with a low level of UX Maturity. The team consists of two designers (me included) and 4 developers. We have ...
StarGirl's user avatar
  • 205
5 votes
1 answer
137 views

Making stakeholders choose the right solution

I often find myself in a situation where stakeholders ask for a specific solution to a new feature that is not the best one in terms of usability compared to what I usually suggest. I always have ...
Alex MC's user avatar
  • 51
1 vote
2 answers
198 views

How to conduct product discovery process in the B2B

There are some reasons why the discovery process for B2B (mid and enterprise) seems to me much more complicated compared to B2C: Multiple feedbacks: multiple personas can use the same product Low ...
David Lojudice Sb.'s user avatar
2 votes
3 answers
350 views

How much input should a UX Practitioner have into user requirements, when working with a Product Manager?

UX practitioners -- such as UX Designers, IAs or UX Researchers -- typically consider understanding the user's needs as part of their role. By extension, UX practitioners often define some, or even ...
Michael Heraghty's user avatar
3 votes
1 answer
107 views

Is it reasonable for a development team (or person) to expect complete UI/UX when you're the sole UX person on a team? [closed]

I work for a small startup, and I'm the sole UX designer, responsible for a couple of products. I also have the duty of ‘product owner’ managing the sprints and epics we tackle every two weeks. I’ve ...
Shaun Scholtz's user avatar
18 votes
5 answers
5k views

What to answer when Product Owner/Manager says "this feature [requested by users] needs a lot of time to develop, so we'll never do it"?

More precisely: I work in a company that doesn't have any design culture. Some people tend to think a little more in a user-centered way but not the important ones. The Product Manager only cares ...
Pretty Red Thing's user avatar
0 votes
2 answers
97 views

Moving from Product Manager Approach to Brand Manager Approach- how? [closed]

Working with a relatively immature cX company but they have aspirations and executive buy in. They know need to shift their product managers from thinking beyond just the product to the overall ...
Stewart Hayes's user avatar
10 votes
7 answers
772 views

"Can you make it more prominent?" stakeholder phenomenon

I'm designing many features for a product, where many of these features are shared across the real estate of a screen. It's common for each stakeholder or product manager to feel that their feature is ...
Blue Ocean's user avatar
  • 10.7k
2 votes
1 answer
140 views

What are the benefits to product teams when designs are done in user flows

Recently i've been designing UI for various features in sketch in terms of user flows. This means multiple artboards of each state and scenario will be in a layout of a flow. similar to how Jakub ...
Blue Ocean's user avatar
  • 10.7k
4 votes
2 answers
110 views

Can you test an idea, as opposed to testing an instantiation of an idea?

As product managers, UI/UX specialists, engineers, etc., we often deceive ourselves into believing that when we test a new product feature, we’re testing an idea, when the fact of the matter is, we’re ...
National Acrobat's user avatar
2 votes
6 answers
928 views

How do you stand up for the admin user experience in enterprise software applications?

I've noticed in the enterprise application space, people use 'admin' user or a trained user as an excuse for building poor quality admin experience. For ex, when problems such as 'The steps taken to ...
sacnayak's user avatar
1 vote
2 answers
40 views

UX Architecture leverage over development process

How can a new UX Architect (newly created position) apply the best leverage to improve new and existing products across a medium-large organization? This position is in a corporate IT department ...
sirtimbly's user avatar
  • 2,033
1 vote
1 answer
500 views

How to articulate the difference between design principles and aesthetic style?

One of the barriers I've encountered within UI design is a blurred distinction between implementing proven design principles and a designer's judgment for aesthetics and style. I would like to know ...
Ben Harrison's user avatar
4 votes
2 answers
1k views

Best Practice for Product Names with many dimensions

I have read this related question: Best Practice for product titles with dimensions, but I felt it didn't deal with complex cases. My products broadly fall under "Construction Supplies" and ...
andyjv's user avatar
  • 141
2 votes
3 answers
335 views

User research drives design or vice a versa for existing product?

Looking for feedback on this work process: The product team is coming up with design features for existing product & then validating it based on user research (self reported). As a user/UX ...
Swapna Bellare's user avatar
1 vote
1 answer
173 views

Should the UX team be organizationally with IT or Product Management?

I'm a UX veteran but new to company that has a Product management team. There is often questions about UX being under Product instead of the IT area. What are your thoughts? If it helps, my UX team ...
SandraM's user avatar
  • 11
1 vote
1 answer
113 views

Designing an Interface - A 'How Can I Direct You' style of interface

We're building an internal tool for helping folks utilize user experience in their projects. We're looking at it from two directions--one direction, easier, is "Hey, I need a wireframe, where can I ...
Mike Earley's user avatar
2 votes
4 answers
1k views

How to manage out of stock products?

Context: Apparel E-commerce On my category page, should I advise my visitors that the product is out of stock on a roll-over product description or should I indicate it once my visitors arrive in the ...
Jybz's user avatar
  • 353
0 votes
3 answers
1k views

Product variations

I am creating a flowershop and I have the following dilemma. Let's say somebody wants to buy a bouquet of roses. Roses comes with many colors, sizes and different quantity in a bouquet. Should I ...
JohnDel's user avatar
  • 115
3 votes
2 answers
1k views

How to ask a one-dimensional / performance attribute question in a Kano survey?

I am putting together a Kano analysis survey, and want to understand how to phrase the question for a performance attribute. In putting together the survey, for each attribute I would ask the two ...
Hugo Rodger-Brown's user avatar
1 vote
2 answers
221 views

Which of this scenarios are better from Scrum Teams?

I manage a team who develop a Web-based CRM. We are trying to introduce a UX Designer to this project, but I don't know the best approach to do that. I have two proposals, and I'm leaning more towards ...
armandomiani's user avatar
2 votes
2 answers
260 views

Managing/organizing a portfolio of UX for a company

Working as a full-time UX professional for a company, after a while you can build up many projects that should also be kept track of and watched carefully. If you think about a site as having an ...
Kyle Mirro's user avatar
0 votes
2 answers
163 views

Number of lead designers on a single UX project

I m wondering how many of you think it's best from a project management point of view to have a single UX designer leading the design vision of a project. There could be other UX designers on the ...
varun86's user avatar
  • 481
3 votes
2 answers
2k views

Creating an user experience roadmap?

I was asked today if we could create an user experience roadmap for the application we are designing. I am a little confused about that since I have never really heard of the term user experience ...
Mervin's user avatar
  • 44k
4 votes
4 answers
388 views

Methodology to determine ideal feature mix?

Aiming for a New Target: The Perfectly Featured Product presents an argument against featuritis (and provides some explanations as to how those situations arise). The author (John Devanney) suggests ...
Erics's user avatar
  • 9,331