Questions tagged [conversational-interface]

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2
votes
2answers
128 views

How to design chatbots with the right level of human-like characteristics

The 'uncanny valley' is a known phenomena when it comes to designing robots with human-like features and traits. However, as a previous question suggested, there is not much work done in this area of ...
1
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3answers
392 views

Should Your Chatbot Be Named?

There seems to be a divergence of views on chatbot UX design. On the one hand, some way the best name for your bot is NO name at all (https://blog.intercom.com/how-to-name-a-bot/), but others are ...
4
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3answers
129 views

Is there a way to measure the tolerance for “humour” in chatbot conversations?

At a recent Japanese Design meetup in San Francisco on the subject of chatbot and conversational UI, the topic of humour (or humor to localize the term) came up. We're all familiar with the "Alexa, ...
1
vote
1answer
136 views

Best way to get datetime and daily availability in a news chatbot?

I have a chatbot in which user receives news. I need to have some of the features below in my bot Select a list of websites with a checkbox from where they receive news. Ex cnn.com Specify one or ...
6
votes
2answers
197 views

Should Emoji Be Localized in a Global Chatbot Conversation?

Should emoji be localized when used in prompts and utterances in a chatbot conversation. For example, donut.ai uses donuts (U.S. spelling..:)) as the metaphor of its intent. Say this was to be ...
1
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0answers
79 views

Representing hiding and showing for steps as opposed to conditional branching or jumps

I'll try to start with some context. We run a workflow app called Tallyfy which is designed for people to build and run repeatable processes in a business, such as client onboarding, employee ...
3
votes
1answer
67 views

Conversational interface more prominent due to improvement in AI or sub-optimal touch/gesture design on mobile devices?

I have been thinking about whether conversational interfaces are becoming more common due to the fact that we haven't really solved the problem of the small viewing area on mobile devices conflicting ...
0
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1answer
172 views

The 'uncanny valley' of artificial intelligence in an interface

It took a while before the research and discussion around human intelligence evolved from the basic IQ based testing and evaluation to what is now a multi-dimensional view of intelligence from aspects ...
1
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2answers
279 views

What avatar / dummy user photo should be used in chatbot conversation

I am implementing a conversational web form for project requests. While I’m fairly certain that I should use one of our real photos for our account representative I’m uncertain what kind of dummy ...
3
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2answers
113 views

Conversation interface with health expert: Mail-like or Chat-like?

I'm building a product where a patient talks to a health expert over their smartphone. Characterstics of the conversation: Conversation goes on over a year (more long-term than, say, a conversation ...
3
votes
2answers
2k views

Form Field Shape & Usability/Conversion Rates - Boxes vs Material Design Lines

I was wondering if there has been any usability research on the shape of form fields. I'm mainly interested if using the line form field popularized in material design introduces any usability issues. ...
3
votes
4answers
227 views

group chat approaches for crowds

I'm planning to write a group chat platform to use in crowded situations, like events, parties or shows, for example. the simple approach would be to put everybody in the same room. but having a ...
0
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2answers
628 views

Chatbot response on wrong user input

Trying my hands on facebook messenger chatbot implementation. The bot is integrated to facebook pages and interacts to user via a series of options and preset carousel templates which the user can ...
6
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2answers
509 views

Application of personality type to chat bot interface

One of the growing trends in UX design is the emergence of conversational UI (there's probably too many articles to provide a comprehensive list here, but please feel free to provide as a comment your ...
6
votes
1answer
1k views

Research and testing for chatbots in user interface design

Given the recent news about Microsoft's Tay chatbot being pulled off the internet after being exploited for its vulnerabilities, I was wondering if there is much research out there on the value of ...