4
votes
Accepted
Maintaining and improving a user journey map
These are the main sections of a journey map, its intended use, and other variations - https://www.nngroup.com/articles/journey-mapping-101/
Any other data you want to capture would likely be specific ...
- 5,628
3
votes
Accepted
What is a better name for service disruption
I think it is realm of crisis communication. It is a part of PR and crisis management. But it can be a part of UX as sell because it affects users. Consider the following:
Be honest, straightforward ...
- 1,638
2
votes
Is UX research, in a very specialist B2B space with no existing users, possible?
(In a nutshell: Do research with people who do what your system supports, not on "users.")
You say there are no current users. But there are people who do the tasks that your system will support, ...
- 9,054
2
votes
Accepted
Developing Personas
I'm writing a persona right now as it just so happens!
What you need to do in the first instance is interview a whole bunch of users to see if the needs they have for particular services differ or ...
- 8,270
2
votes
What is the UX behind showing cleaner profiles on cleaning-on-demand apps?
Without knowing the user experience behind the decision we won't know for sure. But please do not assume that your preference is the same with other users or targeted users for this app.
For example ...
- 4,578
1
vote
Getting feedback on the the service design element of a UX solution
I would say that "Customer Service" would encompass the things that you are looking to include, but since it excludes the website related issues, you might just have to indicate that in ...
- 27.7k
1
vote
Accepted
Would it be better to arrange orders by FIFO or LIFO for a server UI at a restaurant?
This is really a business decision on how they want to operate. So for that reason alone I would suggest you make it a system configurable option.
If we are talking about a generic default between the ...
- 7,111
1
vote
Developing Personas
Personas are developed to give the marketing team, business team, UX and development team a more specific focal point than simply "USER".
If you know that Adam is computer savvy and Bill is tech-...
- 6,641
1
vote
Is UX research, in a very specialist B2B space with no existing users, possible?
I think that one possibility is to turn your approach upside down. Rather than doing a product related approach, I'd go with solved needs research.
As you say, this is a ground breaking product and ...
- 38.3k
Only top scored, non community-wiki answers of a minimum length are eligible