213 votes
Accepted

Should we kill the features that users are not using frequently, to improve performance?

Beside what was said in the other good answers here, you have a much more basic problem. You are misreading your data. A heatmap generally sums up all clicks on a pixel, regardless of who made them. ...
Rumi P.'s user avatar
  • 6,224
86 votes

Should we kill the features that users are not using frequently, to improve performance?

Performance is important, but even more that your goals are achieved. Consider what kind of users are utilising the sorting feature. Because, for example, it might happen that those users, although ...
Alvaro's user avatar
  • 16.8k
40 votes

Should we kill the features that users are not using frequently, to improve performance?

Do your users know that the columns are sortable? I ask this, because even though there appears to be a sort indicator on the first column, the users may not realize that they can click the headings. ...
kettch's user avatar
  • 801
25 votes

Should we kill the features that users are not using frequently, to improve performance?

This may be a bit off topic as it more sits under the development side of things. As a full stack developer I can say that search functionality can be performance intensive. This all depends on what ...
Micah Montoya's user avatar
11 votes

Should we kill the features that users are not using frequently, to improve performance?

You should always be extremely cautious about removing a feature. Most companies don't have a very good idea of why their customers choose their products over their competitors'. There's always the ...
industry7's user avatar
  • 210
10 votes

Should we kill the features that users are not using frequently, to improve performance?

Some good thoughts have already been shared, so I'll just add one thing I didn't see. While the quantitative data around the features use is important, it doesn't reveal why users are or aren't ...
Josh Olsen's user avatar
9 votes

How do you stand up for the admin user experience in enterprise software applications?

It's about ROI Whether it is the project manager or yourself that sets UX priorities, some cost/benefit analysis has to be made. Nearly all systems will involve many more end-users than admins, so ...
Izhaki's user avatar
  • 32.6k
5 votes
Accepted

What are the barriers to developing a UX culture?

Okay just a bullet point list, without further explanation. Usability and UX is teamwork, so it needs the whole chain in product development to be engaged: Strategic No time, no budget, no ...
FrankL's user avatar
  • 4,766
4 votes

When do you include client in UX process

If you are talking about client as the guy who pays you to do usability evaluation, I think you should NOT include her in your jop specific tasks like, card sorting, usability testing, eye tracking, ...
Kristiyan Lukanov's user avatar
4 votes

Should we kill the features that users are not using frequently, to improve performance?

It seems that if you remove the sorting feature users will have difficulties finding under performing campaigns. This sounds like an important action, if not the primary one, therefore, you should ...
Kristiyan Lukanov's user avatar
4 votes

Should we kill the features that users are not using frequently, to improve performance?

To me, the key question when deciding to kill off or redesign an existing feature is simple: what will be the net gain in usability? The general rule of thumb is if you don't see a gain of at least 20%...
Andy Rice's user avatar
  • 161
4 votes
Accepted

Password Recovery/Recovery Question Process Flow

I have wrote a couple articles on this subject (in Spanish). The obvious answer would be: use multi-factor authentication. I really despise that approach. In those articles I have demonstrated with ...
Devin's user avatar
  • 37.9k
4 votes

Password Recovery/Recovery Question Process Flow

The problem with Security Questions While it may seem that security questions are something that you'd want to implement in your application to provide an additional layer of security, you aren't ...
Craine's user avatar
  • 141
3 votes

Should large corporations have dedicated UX teams?

I would rephrase your question slightly: Should UX be embedded in an application team, or should it be a centralized resource? Embedding UX in the application team allows the UX professional to ...
nadyne's user avatar
  • 3,624
3 votes

What are the barriers to developing a UX culture?

Client apathy If your clients aren't interested in the user experience, you'll gain no traction. This is often the case in a large enterprise, where it's not uncommon to hear something along the ...
John Deters's user avatar
  • 2,126
3 votes

What are the barriers to developing a UX culture?

It always boils down to one thing: Ignorance I don't mean that as a slam against orgs lacking UX maturity. It's just the reality of where many markets are right now. The business has to understand ...
plainclothes's user avatar
  • 21.3k
3 votes
Accepted

How to talk about UX with using that label?

An alternative term could be User Centered Design. To paraphrase this article from A List Apart: alistapart.com/column/looking-beyond-user-centered-design UX refers to the "what" and User Centered ...
Laura W.'s user avatar
3 votes

Should we kill the features that users are not using frequently, to improve performance?

Before even considering removing a feature (which took resources to make) think about the following: Who uses it? Depending on the application sorting might be a feature which only power users use ...
rbaleksandar's user avatar
3 votes

In an e-commerce site why the checkout card is often placed in right hand side...why not in left?

Almost everywhere in the world you turn pages from right to left, so in most cultures moving to the right side is associated with moving to the next page/stage. And moving to the left is associated ...
UXP's user avatar
  • 159
3 votes
Accepted

How to merge designs?

I have some experience both proposing several design options, and also moving from one visual language to another. Personally I'd recommend to: Create some kind of interface inventory, to better ...
Andreas Johansson's user avatar
3 votes

Timeline for Implementing UX Process

You will need to start with the MVP features prioritised. Then develop a Gantt chart based on the complexity of the feature. If there is not enough time, you will need to compromise somewhere. ...
Ren's user avatar
  • 3,196
3 votes
Accepted

Should UX researchers provide design recommendations?

No, it's not out of line for researchers to suggest UX solutions. This is a fairly common practice in many organizations, and is often appreciated where non-designers are doing the design work. Having ...
Izquierdo's user avatar
  • 12.5k
2 votes
Accepted

What does a vertical bar imply in UX?

It's a typographic element that divides two sections of text. In the context of logos, that's less of a UX question and more of a Graphic Design question--specifically a question for your branding ...
DA01's user avatar
  • 41.8k
2 votes
Accepted

How do you stand up for the admin user experience in enterprise software applications?

Your process for "admin" interfaces is ultimately no different than any other argument for usability. The argument for improved usability boils down to return on investment (ROI) in all cases. How you ...
Nicholas Pappas's user avatar
2 votes

Sorting and on/off - flaw in design?

Actually, I pretty much disagree, at least with the examples you've given. The little sorting arrow is basically showing that the 'lower' value is at the top and the larger value is at the bottom (...
Monomeeth's user avatar
  • 3,826
2 votes

When do you include client in UX process

I like to work with clients closely during the story mapping and design studio sessions. In particular I have found story mapping sessions highly informative to get the client involved, as they share ...
Aswad Charles's user avatar
2 votes

Should we kill the features that users are not using frequently, to improve performance?

Keep the interface as it is, but ask the developers to move the sorting processing to the client-side. This will take the strain off the database, and the app will run fast for people who don't sort.
Robyn's user avatar
  • 121
2 votes

What's the best place to display important information on mobile screen

Make field study You should really test that when users are running and using your app. Try to experiment putting the statistics on all corners of your app and see what feedback you will get. This is ...
Kristiyan Lukanov's user avatar
2 votes

Advocating UX practice

I've run into this issue twice now, both within start ups, the first where product development was directed by marketing alone, the second where new products and features were dictated by sales alone ...
Jamezrp's user avatar
  • 2,788

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