68
votes
Accepted
Is there a UX term for a "happy state"?
Should be "Success page". Derived can be "Success animation", "Success screen". Its also more accurate as not every success needs to be happy.
- 2,666
47
votes
Which rating system precision is better for hotel reviews: 5-star or 10-point and why?
Be as close to what users understand and mean to say.
In general, I believe the 1-5 rating scale is better than a 10 star scale. Why? Simplicity is the answer:
I don't know where the middle in a 1-...
- 13.9k
23
votes
Which rating system precision is better for hotel reviews: 5-star or 10-point and why?
Both 5- and 10-star rating systems invariably end up causing J-shaped distributions, making the intermediate ratings meaningless.
Thus, for usefulness of data, neither is a good solution.
This is ...
18
votes
Accepted
How to position Thumbs Up / Thumbs Down with progression on one line
You could create a test to see how easily people upvote / downvote a story and a timed one to give some indication of which stories are 'better' / 'worse' (if that is the value attached to a thumbs ...
- 868
9
votes
Which rating system precision is better for hotel reviews: 5-star or 10-point and why?
Go with a 5-star rating with possibility of half stars.
Reasons:
this scale offers 10 grades, visually presented as 5 stars
users who love rating at 5-star scale are not confused and can quickly ...
- 1,747
8
votes
Is there a UX term for a "happy state"?
Visibility of system status is one of the 10 heuristics defined by Jakob Nielsen, even though Mailchimp does a good job when it comes to the wording, the screen you uploaded is not primarly meant to ...
- 10.8k
7
votes
How to position Thumbs Up / Thumbs Down with progression on one line
Both are weird because there are mixed data: absolute and relative.
No matter the thumbs up is to the left or to the right.
The thumb icons with the numbers give one information (absolute values), OK,...
- 351
6
votes
Best order for smiley rating scale
My initial instinct is to go from sad to happy.
The only real argument I can provide is that it reflects a type of number line, with the neutral face being 0, positive numbers being smiley faces, and ...
- 1,564
6
votes
What is the true benefit of likes and dislikes count?
I disagree. The Like Button is a de facto feature to further exploit or empower the the role of the user for internet content. Its a democratic effect in reality.
And it serves several different ...
- 1,576
6
votes
Why is UX design important for online multi-tenant B2B SaaS application?
The sales team is your best ally here. If your company is throwing more money at sales people, it means that the priority is acquisition. You probably have decent retention already due to leadership's ...
- 12.1k
5
votes
Accepted
How to determine when the A/B testing is needed?
I'd look at plotting the ideas on an Impact/Effort Matrix, and use that to prioritize. The low-effort, high-impact ideas would be prioritized first; the high-effort, low-impact deliverables would be ...
- 12.1k
5
votes
Is there a UX term for a "happy state"?
The traditional term to describe the ideal mental state achieved upon successful completion of a step or process is delight.
"e.g. the user reads that their submission was successfully received and ...
- 11.6k
5
votes
Is there a UX term for a "happy state"?
I think if this was a transactional type of task (i.e. making a purchase of something) then a confirmation page would be your 'happy state' because after the purchase/checkour page you will get the ...
- 26.7k
4
votes
How to position Thumbs Up / Thumbs Down with progression on one line
The bar is extremely confusing, so it's very difficult to get something without A LOT of A/B testing. If it's confusing with 8 votes, just imagine what would happen with 100 or 1000 votes.
Also, ...
- 37.3k
4
votes
Which rating system precision is better for hotel reviews: 5-star or 10-point and why?
10 stars (or 5 stars with the ability to give half-levels) give more precision, and allow better distinction between someone saying a place is good, very good, or extremely good.
There is a common ...
- 191
3
votes
Accepted
Does usage of thumbs up/down ratings as social proof actually provide the right feedback?
Let me stay aside from the purpose of this change. There is some business decision behind it, for sure. But regarding the scale itself I am sure it is no good for the accuracy and telling good from ...
- 13.9k
3
votes
Any objections against asking for feedback when user quits the app by pressing hardware back button
These are the anti-patterns I see in your proposed approach:
Subverting user intention: The user indicates they want to do one thing (exit the app) and you substitute a different task (asking for ...
- 4,592
3
votes
Accepted
How to ask and determine what works, what doesn't work, and what's missing in a survey
There are a couple of suggestions if you want results you can trust.
Avoid confusing language: the first two questions are very similar. I'd suggest changing them to "What features do you consider ...
- 14.2k
3
votes
Feedback box - should it close automatically after the comment is sent?
Just close it. Not many users leave feedback. Certainly even less leave feedback twice. Show a notification (on the top or corner, or wherever your app shows warnings) which can include a "Leave new ...
- 1,356
3
votes
Is there a UX term for a "happy state"?
In Anki, a popular open source study app, it is officially called the congratulations screen:
Anki is designed to optimize the learning process, so that you study the minimum amount necessary to ...
- 326
2
votes
What is the best way to get good feedback on my designs from my team?
We use inVision. You can upload your screens and link through to create a basic prototype. You can then invite people by email to review and leave comments on the prototype so they are all in one ...
- 59
2
votes
What is the best way to get good feedback on my designs from my team?
In my experience, meetings work best. Meet with your team (use web conferencing if some of them work long distance) and walk through the wireframe/prototype together. To get the information you need,...
- 246
2
votes
Accepted
Should I ask for positive/negative feedback on a chat system?
First of all, the Like and Dislike options may not reflect the true opinion of a user. There can be a scenario where User neither liked or disliked your chat. Like on a scale on say 0 to 5, User wants ...
- 146
2
votes
Accepted
One-step versus two-step user feedback experiences
The goal
Let's make the goal obvious: we need to get feedback from users, so the success metric is conversion rate, which defines the best option among the ones.
Some heuristics
People don't like ...
- 22.6k
2
votes
Best moment to ask for feedback why the user is not converting?
I agree with @dan1111's answer; asking users to tell you why they are leaving is annoying and a bad practice. I think you have 2 choices that can actually help you make improvements that will result ...
- 21
2
votes
Accepted
End-user feedback interview for an early stage prototype
The rating scale questions don't seem useful, unless you'll have an opportunity to follow up in more detail. Imagine that that respondents rated the app 1.5/5 on "features." How would you act on that ...
- 796
2
votes
How to position Thumbs Up / Thumbs Down with progression on one line
I absolutely do not mean to be pedantic, but if you are going to use thumbs up and down, you should use icons that can be aligned. Since we're talking about youtube, notice how their icons line up
...
- 313
2
votes
What is the true benefit of likes and dislikes count?
Armatita's answer is superbly on target in respect to engaging the "reviewer" and making them feel like a relevant part of the process. There is also an experience impact to the passive user.
Social ...
- 21.3k
2
votes
Best order for smiley rating scale
Five-star ratings. The most common rating system I see online, the five-star rating, goes from left to right with positive values to the right. Unless there is good reason to break from this ...
- 432
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