69
votes
Accepted
Is there a UX term for a "happy state"?
Should be "Success page". Derived can be "Success animation", "Success screen". Its also more accurate as not every success needs to be happy.
- 2,711
47
votes
Which rating system precision is better for hotel reviews: 5-star or 10-point and why?
Be as close to what users understand and mean to say.
In general, I believe the 1-5 rating scale is better than a 10 star scale. Why? Simplicity is the answer:
I don't know where the middle in a 1-...
- 13.9k
23
votes
Which rating system precision is better for hotel reviews: 5-star or 10-point and why?
Both 5- and 10-star rating systems invariably end up causing J-shaped distributions, making the intermediate ratings meaningless.
Thus, for usefulness of data, neither is a good solution.
This is ...
9
votes
Which rating system precision is better for hotel reviews: 5-star or 10-point and why?
Go with a 5-star rating with possibility of half stars.
Reasons:
this scale offers 10 grades, visually presented as 5 stars
users who love rating at 5-star scale are not confused and can quickly ...
- 1,777
8
votes
Is there a UX term for a "happy state"?
Visibility of system status is one of the 10 heuristics defined by Jakob Nielsen, even though Mailchimp does a good job when it comes to the wording, the screen you uploaded is not primarly meant to ...
- 10.8k
6
votes
Best order for smiley rating scale
My initial instinct is to go from sad to happy.
The only real argument I can provide is that it reflects a type of number line, with the neutral face being 0, positive numbers being smiley faces, and ...
- 1,564
6
votes
Why is UX design important for online multi-tenant B2B SaaS application?
The sales team is your best ally here. If your company is throwing more money at sales people, it means that the priority is acquisition. You probably have decent retention already due to leadership's ...
- 12.9k
5
votes
Accepted
How to determine when the A/B testing is needed?
I'd look at plotting the ideas on an Impact/Effort Matrix, and use that to prioritize. The low-effort, high-impact ideas would be prioritized first; the high-effort, low-impact deliverables would be ...
- 12.9k
5
votes
Is there a UX term for a "happy state"?
The traditional term to describe the ideal mental state achieved upon successful completion of a step or process is delight.
"e.g. the user reads that their submission was successfully received and ...
- 11.7k
5
votes
Is there a UX term for a "happy state"?
I think if this was a transactional type of task (i.e. making a purchase of something) then a confirmation page would be your 'happy state' because after the purchase/checkour page you will get the ...
- 27.7k
4
votes
Which rating system precision is better for hotel reviews: 5-star or 10-point and why?
10 stars (or 5 stars with the ability to give half-levels) give more precision, and allow better distinction between someone saying a place is good, very good, or extremely good.
There is a common ...
- 191
3
votes
Accepted
Does usage of thumbs up/down ratings as social proof actually provide the right feedback?
Let me stay aside from the purpose of this change. There is some business decision behind it, for sure. But regarding the scale itself I am sure it is no good for the accuracy and telling good from ...
- 13.9k
3
votes
Feedback box - should it close automatically after the comment is sent?
Just close it. Not many users leave feedback. Certainly even less leave feedback twice. Show a notification (on the top or corner, or wherever your app shows warnings) which can include a "Leave new ...
- 1,376
3
votes
Is there a UX term for a "happy state"?
In Anki, a popular open source study app, it is officially called the congratulations screen:
Anki is designed to optimize the learning process, so that you study the minimum amount necessary to ...
- 326
2
votes
Best order for smiley rating scale
Five-star ratings. The most common rating system I see online, the five-star rating, goes from left to right with positive values to the right. Unless there is good reason to break from this ...
- 432
2
votes
What are the good practices of maintaining feedback from customer support?
To track and generate insights from qualitative data, I use dovetail https://dovetailapp.com/
I find it really simple to use and adapted to my needs. I sent some comments to their team when they were ...
- 1,569
2
votes
Which rating system precision is better for hotel reviews: 5-star or 10-point and why?
If in doubt, reduce choice.
Ultimately, the rating is used to help others make a yes/no decision. As such, what works best is a simple differentiator between yes and no.
Asking yes/no questions ...
- 21
2
votes
Which rating system precision is better for hotel reviews: 5-star or 10-point and why?
I would suggest to use the rating system which is most easily represented in your UI. If you are using stars then it is WAYYY too much information to show 10 stars next to each item.
Notice that IMDB ...
- 5,678
2
votes
Which rating system precision is better for hotel reviews: 5-star or 10-point and why?
The problem with 1-5 or 1-10 ratings is that most people's attitude toward a product encompasses multiple orthogonal issues, including (but hardly limited to)
How much is there to like about the ...
- 3,225
2
votes
Table cells: verbose or abstract?
Actually the users feedback makes sense, since in order to figure out what yes/no means,they`ll have to go to the columns header and read again.
If the cells content is self explanatory they can scan ...
- 71
2
votes
How important is user's feedback to new modules of a site?
It is important to get feedback of course.
Some ways to do it :
Popup a Customer Survey. Displaying a simple survey on your site is the easiest way to get feedback. ...
Put a Feedback Button on ...
- 4,578
2
votes
Accepted
Feedback button clarity
Of the options you provided, "provide feedback" seems like the only appropriate one since the other two are too specific and don't seem like opportunities to provide positive feedback.
I would phrase ...
- 1,745
2
votes
How to manage and analyse user feedback
So I found a R Package to gather data from Ios ( https://datascienceplus.com/analysing-ios-app-store-itunes-reviews-in-r/ ), and you can easily access it by download on Google ( https://support.google....
- 399
2
votes
Asking users feedback after the checkout drop
Users Hate These Options - All of Them
Popup when you are trying to leave the page
How dare you do that, I'll jump out even faster just out of spite and now I won't come back even though I was ...
2
votes
What's the best way to ask for user feedback about a specific element/section in a website?
Here is a really good example from one of the food ordering site: Swiggy where once you order your food and next time you are on the site, the highlighted area pops in at the bottom right corner ...
2
votes
What's the best way to ask for user feedback about a specific element/section in a website?
Try to use two elements:
Show/Hide feedbacks - one switch for a whole page.
Estimation - one element for each info block in a page.
Show/hide switch could be located at page's header and made ...
- 2,215
2
votes
Animations and complex graphics required?
Using the animations design-wise and interaction wise makes the patients (users) to feel more confident and easy going, but using those must serve a purpose rather than just gimmicks then using those ...
- 122
2
votes
Accepted
Easiest way to implement a "Was this article helpful?" convention in docs sites?
It depends on the depth of the information you would like to collect. If you want to know what volume of users find your article useful it`s enough to use a simple javascript where users can press ...
- 4,578
2
votes
Why is UX design important for online multi-tenant B2B SaaS application?
It will likely be a very long and hard process to convince people like that.
I'm currently going through something similar as UX designer at a b2b company trying to fight for resources to implement my ...
- 2,378
2
votes
Does user feedback always get worse over time as a website gets older?
Look into the Kano Model + basic expectations, best discussed by Jared Spool here, here, and here. It will be the unifying theory as to what happens to a website over time. Slightly dated examples ...
- 141
Only top scored, non community-wiki answers of a minimum length are eligible