Questions tagged [service-design]
The service-design tag has no usage guidance.
17 questions
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Service Design in an Organization with different products [closed]
Upon learning a service design and trying to see how it would be implemented in an organization, I come up with a question.
Supposed a medium sized organization have different products exposed to the ...
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Maintaining and improving a user journey map
I want to improve an existing user journey map and am curious about additional layers that can potentially be added to it.
This is a journey map for a travel app. The stages of the journey are
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Getting feedback on the the service design element of a UX solution
I'm designing a feedback flow for a touch-less solution of a restaurant system. In this flow users are able to select any aspect they want to give feedback on. how would you address the service design ...
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Would it be better to arrange orders by FIFO or LIFO for a server UI at a restaurant?
i'm designing a server screen that will be used by the restaurant waitress to deliver food from the kitchen collection station to the customers. This screen shows a list of orders that are ready and ...
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What is the UX behind showing cleaner profiles on cleaning-on-demand apps? [closed]
When I am using an app to order cleaners to clean my house, many apps show the profile of cleaners with ratings. As a user, I do not care who cleans the house as long as my house is super clean. What ...
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Developing Personas
General question about developing personas. I work for an organization that provides 6 core services to customers/users. I want to introduce UX research practices to my organization, and want to ...
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Is UX research, in a very specialist B2B space with no existing users, possible?
My colleague is working on a project with a client who wants to build a B2B digital product for a very specialist function/sector.
The subject matter is exceptionally specialist/revolutionary so ...
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What is a better name for service disruption
We have a number services for which the fulfillment of the service is ultimately reliant on a number of back office, or third party services.
If they all are working find then every is good. We can ...
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Survey Questions on Canceling Subscription [closed]
I am looking for a set of the most appropriate questions to ask when users are terminating their subscription for a product or service. What would be a good number of questions and which questions are ...
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Other term for "user experience"
User Experience usually refers to human-computer interaction, but the underlying
concepts and research methods are relevant to many other fields, particularly the built environment (architecture, ...
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Best Practices for Service Catalogs? [closed]
I'm working on a website redesign for a company that has a lot of b2b products & services. Their current solution is very content heavy (overwhelmingly so) and involves a very linear approach to ...
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Information Architecture vs Customer Journey Map vs Service Blueprint
I understand Customer Journey Map (CJM) is relevant when the need is for uplifting/designing the customer experience, ideally through a persona lens across multiple touchpoints. On the other hand, ...
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What's the term for modeling detailed customer behavior in service/UX design?
Let's say I'm designing a service experience for a restaurant app.
For a typical restaurant, you have an owner, a manager, an executive chef, line cooks, waiters, and a bar manager.
Only the waiters ...
- 41.3k
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What is the difference between UX Design and Service Design?
This question, like other "What's the difference?" questions on this site, is pretty broad and shows a lack of understanding. However, I hope we'll entertain it because defining these emerging fields ...
- 314
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When are service blueprints more useful than journey maps?
Service blueprints are divided into layers from the customer and physical evidence, to the front of house employees and systems, to the back of house employees and systems. Journey maps seem to be a ...
- 314
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Design for phone. UX/Service Design
I'm working on a project for which a large part of the target is made up of people who do not use computers. The project involves the delivery. The catalog is available online, for those accustomed to ...
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Creating an extremely detailed user Journey Map
I'm about to start work on a detailed customer journey map for a travel company. This to be for an end to end service and there are a LOT of touch points.
I'm just curious has anyone any tips/feedback ...
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