Questions tagged [service-design]

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2answers
55 views

What is the UX behind showing cleaner profiles on cleaning-on-demand apps? [closed]

When I am using an app to order cleaners to clean my house, many apps show the profile of cleaners with ratings. As a user, I do not care who cleans the house as long as my house is super clean. What ...
2
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2answers
185 views

Developing Personas

General question about developing personas. I work for an organization that provides 6 core services to customers/users. I want to introduce UX research practices to my organization, and want to ...
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2answers
322 views

Is UX research, in a very specialist B2B space with no existing users, possible?

My colleague is working on a project with a client who wants to build a B2B digital product for a very specialist function/sector. The subject matter is exceptionally specialist/revolutionary so ...
3
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1answer
266 views

What is a better name for service disruption

We have a number services for which the fulfillment of the service is ultimately reliant on a number of back office, or third party services. If they all are working find then every is good. We can ...
1
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3answers
146 views

Survey Questions on Canceling Subscription [closed]

I am looking for a set of the most appropriate questions to ask when users are terminating their subscription for a product or service. What would be a good number of questions and which questions are ...
5
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3answers
188 views

Other term for “user experience”

User Experience usually refers to human-computer interaction, but the underlying concepts and research methods are relevant to many other fields, particularly the built environment (architecture, ...
0
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1answer
300 views

Best Practices for Service Catalogs? [closed]

I'm working on a website redesign for a company that has a lot of b2b products & services. Their current solution is very content heavy (overwhelmingly so) and involves a very linear approach to ...
2
votes
1answer
850 views

Information Architecture vs Customer Journey Map vs Service Blueprint

I understand Customer Journey Map (CJM) is relevant when the need is for uplifting/designing the customer experience, ideally through a persona lens across multiple touchpoints. On the other hand, ...
3
votes
1answer
160 views

What's the term for modeling detailed customer behavior in service/UX design?

Let's say I'm designing a service experience for a restaurant app. For a typical restaurant, you have an owner, a manager, an executive chef, line cooks, waiters, and a bar manager. Only the waiters ...
11
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11answers
13k views

What is the difference between UX Design and Service Design?

This question, like other "What's the difference?" questions on this site, is pretty broad and shows a lack of understanding. However, I hope we'll entertain it because defining these emerging fields ...
2
votes
1answer
839 views

When are service blueprints more useful than journey maps?

Service blueprints are divided into layers from the customer and physical evidence, to the front of house employees and systems, to the back of house employees and systems. Journey maps seem to be a ...
2
votes
1answer
90 views

Design for phone. UX/Service Design

I'm working on a project for which a large part of the target is made up of people who do not use computers. The project involves the delivery. The catalog is available online, for those accustomed to ...
2
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1answer
591 views

Creating an extremely detailed user Journey Map

I'm about to start work on a detailed customer journey map for a travel company. This to be for an end to end service and there are a LOT of touch points. I'm just curious has anyone any tips/feedback ...