Questions tagged [service-design]

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2
votes
2answers
171 views

Developing Personas

General question about developing personas. I work for an organization that provides 6 core services to customers/users. I want to introduce UX research practices to my organization, and want to ...
0
votes
2answers
278 views

Is UX research, in a very specialist B2B space with no existing users, possible?

My colleague is working on a project with a client who wants to build a B2B digital product for a very specialist function/sector. The subject matter is exceptionally specialist/revolutionary so ...
3
votes
1answer
209 views

What is a better name for service disruption

We have a number services for which the fulfillment of the service is ultimately reliant on a number of back office, or third party services. If they all are working find then every is good. We can ...
1
vote
3answers
128 views

Survey Questions on Canceling Subscription [closed]

I am looking for a set of the most appropriate questions to ask when users are terminating their subscription for a product or service. What would be a good number of questions and which questions are ...
5
votes
3answers
145 views

Other term for “user experience”

User Experience usually refers to human-computer interaction, but the underlying concepts and research methods are relevant to many other fields, particularly the built environment (architecture, ...
0
votes
1answer
264 views

Best Practices for Service Catalogs? [closed]

I'm working on a website redesign for a company that has a lot of b2b products & services. Their current solution is very content heavy (overwhelmingly so) and involves a very linear approach to ...
2
votes
1answer
740 views

Information Architecture vs Customer Journey Map vs Service Blueprint

I understand Customer Journey Map (CJM) is relevant when the need is for uplifting/designing the customer experience, ideally through a persona lens across multiple touchpoints. On the other hand, ...
3
votes
1answer
155 views

What's the term for modeling detailed customer behavior in service/UX design?

Let's say I'm designing a service experience for a restaurant app. For a typical restaurant, you have an owner, a manager, an executive chef, line cooks, waiters, and a bar manager. Only the waiters ...
11
votes
10answers
13k views

What is the difference between UX Design and Service Design?

This question, like other "What's the difference?" questions on this site, is pretty broad and shows a lack of understanding. However, I hope we'll entertain it because defining these emerging fields ...
2
votes
1answer
829 views

When are service blueprints more useful than journey maps?

Service blueprints are divided into layers from the customer and physical evidence, to the front of house employees and systems, to the back of house employees and systems. Journey maps seem to be a ...
2
votes
1answer
89 views

Design for phone. UX/Service Design

I'm working on a project for which a large part of the target is made up of people who do not use computers. The project involves the delivery. The catalog is available online, for those accustomed to ...
2
votes
1answer
584 views

Creating an extremely detailed user Journey Map

I'm about to start work on a detailed customer journey map for a travel company. This to be for an end to end service and there are a LOT of touch points. I'm just curious has anyone any tips/feedback ...