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21 votes

What to answer when Product Owner/Manager says "this feature [requested by users] needs a lot of time to develop, so we'll never do it"?

In terms of satisfaction, return on "expected features" is very low Consider this from the PM's point of view - you want to tie up a large amount of engineering time to create a feature that ...
SPavel's user avatar
  • 659
9 votes

How do you stand up for the admin user experience in enterprise software applications?

It's about ROI Whether it is the project manager or yourself that sets UX priorities, some cost/benefit analysis has to be made. Nearly all systems will involve many more end-users than admins, so ...
Izhaki's user avatar
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7 votes
Accepted

What to answer when Product Owner/Manager says "this feature [requested by users] needs a lot of time to develop, so we'll never do it"?

tl;dr Present user needs in the context of business outcomes. If that doesn't work, it's time to find a new job before this one melts down. Align user needs with business outcomes Based on your ...
plainclothes's user avatar
  • 21.3k
7 votes

What to answer when Product Owner/Manager says "this feature [requested by users] needs a lot of time to develop, so we'll never do it"?

While this is probably a losing battle and nothing you do will change the outcome, I think you should consider having a conversation with your PM and ask what are the scope of your responsibilities ...
Devin's user avatar
  • 38.1k
6 votes
Accepted

"Can you make it more prominent?" stakeholder phenomenon

tl;dr: Focus your audience on the Product's purpose In the absence of a clear product strategy, use the User Journey Map and documented workflows to remove executive opinion and self-interest from the ...
plainclothes's user avatar
  • 21.3k
4 votes

"Can you make it more prominent?" stakeholder phenomenon

The stakeholder owes you more information. If something is asked to be made MORE prominent, something else has to be made LESS prominent. This is like the full glass syndrome. Nothing new can be added ...
jhurley's user avatar
  • 1,257
3 votes

How did the facebook marketplace team come up with the “hide from friends” option

Features like these are often based on qualitative feedback generated from observed behavior. Let's use the Facebook Marketplace example. Facebook has analytics and probably uses some kind of session ...
Izquierdo's user avatar
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3 votes
Accepted

How much input should a UX Practitioner have into user requirements, when working with a Product Manager?

To what extent should the UX practitioner get involved with defining requirements when working with a Product Manager? It depends on the org, the product manager and a lot of other variables. Do what ...
Luke Smith's user avatar
  • 1,537
3 votes

"Can you make it more prominent?" stakeholder phenomenon

"Prominent" is relative to other things that compete for attention. It isn't something you declare, it's measured. Let's say you give some element a nice fat stroke and drop shadow and color it day-...
Luke Smith's user avatar
  • 1,537
2 votes
Accepted

How do you stand up for the admin user experience in enterprise software applications?

Your process for "admin" interfaces is ultimately no different than any other argument for usability. The argument for improved usability boils down to return on investment (ROI) in all cases. How you ...
Nicholas Pappas's user avatar
2 votes

UX Architecture leverage over development process

Your ideas are all good ones, but you have quite a job ahead of you, unless you are very lucky and the organization KNOWS it needs UX and is ready and willing. Your approach will need to be multi ...
Mattynabib's user avatar
  • 3,501
2 votes
Accepted

How to articulate the difference between design principles and aesthetic style?

This is exactly why you build wireframes separately from look-and-feel work: it makes a very clear separation between these two separate concerns, and ensures you do them in the correct order -- ...
Daniel Beck's user avatar
  • 4,602
2 votes
Accepted

What are the benefits to product teams when designs are done in user flows

Over the past year we have adopted a similar method to producing specifications for a new app. Gone are lengthy specifications and use cases and in are wireframes, often backed by workflows or ...
DarrylGodden's user avatar
  • 6,336
2 votes

Can you test an idea, as opposed to testing an instantiation of an idea?

I guess the way to test the idea and not the form you take to represent that idea is to test several forms of that idea, and then take conclusions from it. Creating several solutions and then making ...
Alvaro's user avatar
  • 16.8k
2 votes

Moving from Product Manager Approach to Brand Manager Approach- how?

Brand and content strategy both need to be considered, and both are related to UX, and will help to unify product experiences. Brand manager positions can have fairly large differences in ...
Mike M's user avatar
  • 24.7k
2 votes

How much input should a UX Practitioner have into user requirements, when working with a Product Manager?

The relationship between PMs and UXers over product requirements entirely depends on the position of Design within the company's structure and the product development cycles. In my experience Product ...
Julien Lallemand's user avatar
2 votes

How to help a development-oriented Product Manager understand that UX is important?

Treat your manager like another user (because they are one). Identify what their needs are. It sounds like the manager is at odds with the stakeholders and they have decided to focus on delivering ...
Nathan Rabe's user avatar
  • 8,878
2 votes

Making stakeholders choose the right solution

There are several approaches you can take: 1. Clearly communicate to the stakeholder why their solution doesn't make sense. Give them facts that reference real studies or experts in the field like ...
differentbydesign's user avatar
2 votes
Accepted

Solutions disguised as problem statements

Unfortunately this is the reality of the way many organisations (whether they are primarily IT based or not) think about design, and therefore the constant struggle to find the right balance between ...
Michael Lai's user avatar
  • 27.4k
2 votes

Are UX Designers transitioning to be Product Designers though by definition both mean different?

Yes, you're observing a real trend in the tech industry. The lines between the roles of UX Designers and Product Designers are indeed blurring. While traditionally UX Designers focused mainly on user ...
AndriiD's user avatar
  • 624
1 vote

How to conduct product discovery process in the B2B

Looking at the points you raised around the difficult of the type of research and addressing each one of them: Multiple feedbacks: multiple personas can use the same product I think this is ...
Michael Lai's user avatar
  • 27.4k
1 vote

Being part of a product team and a design team at the same time

The short answer for me would be clear communication with both teams about the goals we are aiming for and how they can be achievable. If there is simply not enough time to deliver and improve service,...
Marek Szmyt's user avatar
1 vote

How to start a user journey map for a new product and how does it translate to a product backlog?

Here's a link on the customer journey: https://www.nngroup.com/articles/analyze-customer-journey-map/ yes, you should create separate "routes" for all the different customer once main ...
baHI's user avatar
  • 161
1 vote

How to name a product rewrite, without raising too high expectation?

We would like to release this new version, while keeping the current version open, in order to gather feedback as soon as possible. We decided to add a migration banner to the new version on the ...
Antoine F.'s user avatar
1 vote

How to help a development-oriented Product Manager understand that UX is important?

Unless the organisation is doing UX to look good/modern, they don't really want to hear abut the processes you go through, they hired you to do that work not to talk about it to them. They want to ...
straya's user avatar
  • 1,222
1 vote

How much input should a UX Practitioner have into user requirements, when working with a Product Manager?

From some of the experiences I have had with project teams and company organisations that have the role of product managers, it seems like they are the ones that have to balance the business, ...
Michael Lai's user avatar
  • 27.4k
1 vote

What to answer when Product Owner/Manager says "this feature [requested by users] needs a lot of time to develop, so we'll never do it"?

I feel the pain, I really do, but in the real world there are many many things that affect the decisions made. Some you can affect, some you can't. There are two things that can help. Talk to your ...
Roger Attrill's user avatar
1 vote

"Can you make it more prominent?" stakeholder phenomenon

Solving a subjective decision using more objective information is probably the best solution, and there are three main approaches: A - agreement by consensus: get the stakeholders to agree on a set ...
Michael Lai's user avatar
  • 27.4k
1 vote

"Can you make it more prominent?" stakeholder phenomenon

When a stakeholder asks for a feature to be made more prominent, explain the entire problem to the stakeholder - that other stakeholders might object, that other stakeholders are likely to increase ...
JanErikGunnar's user avatar
1 vote

"Can you make it more prominent?" stakeholder phenomenon

Measure how users are using the rest of the elements on the screen that you mention and how the prominency of working on that feature is "cannibalising" the rest of the elements. Don't forget to ...
Joao Carvalho's user avatar

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