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215 votes
Accepted

Why do my users 're'select the amount in the cart?

Maybe because they are curious about what is inside this combobox's arrow. Have you tried to change it to another component like a spinner ? I don't have any particular research about it, it is just ...
Leandro Silva's user avatar
96 votes
Accepted

How to let a user know that an image is actually an animated GIF

The fact that it's a GIF is really a technical detail and not relevant (or even comprehensible) for most users. What you need to convey to them is that there is more data available. Technically, it ...
jcaron's user avatar
  • 2,716
80 votes

Why do my users 're'select the amount in the cart?

I don't think multiple clicks are a bad thing in the shopping cart. While here, some users will double check things. Unless you're seeing users drop out, I wouldn't worry about it. If you want to ...
Ken Mohnkern's user avatar
  • 9,034
76 votes

Why do my users 're'select the amount in the cart?

From a non-UX designer perspective: It looks like your €2.499,00 is crossed out while being replaced and highlighted by €650,00. This would be jarring to anyone who was expecting and prepared to pay €...
Shaz's user avatar
  • 1,041
75 votes
Accepted

Pricing Plans, Why always 3 options?

The Three-tier Pricing Strategy always works because often customers don't know what they need. So in one simple chart, you show them what they can get for different prices. They feel like they have ...
Mehul Shah's user avatar
  • 1,163
38 votes

How to let a user know that an image is actually an animated GIF

Yes your solution is good and will work, but it gets problematic if someday you introduce videos to your site. Also if people see the Play-Button they expect a video (longer then a gif) which usually ...
Pectoralis Major's user avatar
36 votes

Are there any conventions around closing an account with a credit balance?

I like to take informed decisions myself, so I recommend (1). If you keep me from deleting my account (to stop those annoying newsletters, for example), even if I am willing to lose money, I'd be ...
virtualnobi's user avatar
  • 3,546
33 votes

How to let a user know that an image is actually an animated GIF

From the non-technical users standpoint, it is a video. The lack of sound does not change that. No need to explain the difference - just say it will play a video when you press the button.
rackandboneman's user avatar
31 votes

Pricing Plans, Why always 3 options?

There are a few reasons behind this... Implicit Option If a customer is deciding whether to choose your product or not, and there is a single option available, then the choice is binary. They can ...
Franchesca's user avatar
  • 12.5k
26 votes

Why do my users 're'select the amount in the cart?

If you can, perform some testing and gather information about why are users clicking on the amount dropdown. Probably most users are clicking for the same reason. That said, my guess is that it might ...
Alvaro's user avatar
  • 16.8k
23 votes

Why do my users 're'select the amount in the cart?

I just managed to find your website and proceeded as if I was a customer. And maybe with a little bias, but I also clicked the 'amount' button out of nowhere. It is hard to explain, but it is just a ...
Thomas Wagenaar's user avatar
22 votes
Accepted

Are there any conventions around closing an account with a credit balance?

I would go with the first Option "Warn the user that closing their account will forfeit their credit" but as you mentioned this might create frustration when it comes to real money, even its only ...
Deniz Erdal's user avatar
  • 2,280
18 votes

Pricing Plans, Why always 3 options?

My expertise is in motivation theory and educational psychology, so I'll offer my 2 cents up from that perspective then on to the big picture. This is a very old and well studied psychological ...
Michael Treanor's user avatar
17 votes

How to let a user know that an image is actually an animated GIF

I would recommend using a broader term like "animation" instead of "GIF", which might be too technical and unnecessarily specific, especially for your target user base. I think the appearance will ...
Baptiste Candellier's user avatar
16 votes

Why do my users 're'select the amount in the cart?

Another possibility, given the age of your users: All through the 1990s and early "aughts" a light gray like you are using meant "not an option". We called it "grayed out". So, to me, (I am in your ...
DriveByGuy's user avatar
15 votes
Accepted

Do product-based sites NEED review capability?

tl;dr Social confirmation is a good thing in most cases. Don't give up on it until you've exhausted all your options. Then try, try again. Reviews are not a required feature Not every site ...
plainclothes's user avatar
  • 21.3k
11 votes

Do product-based sites NEED review capability?

Review's aren't always necessary or helpful I disagree with other posters who espouse the view that social reviews are desirable per se and one should exhaust efforts to enable social reviews on a ...
tohster's user avatar
  • 41.1k
11 votes
Accepted

Keep long form, or separate into multiple steps?

Good question without a definitive answer. In short, both long page and divided page has their advantages and disadvantages. You will not make a big mistake by using either one of them. Recently I ...
Kristiyan Lukanov's user avatar
11 votes

Why do my users 're'select the amount in the cart?

The "1" in grey on grey looks "disabled". Grey means "disabled". So some of your users probably think that the quantity is not set yet and click to set the quantity to 1. The quantity is not the only ...
TheMaskedCucumber's user avatar
11 votes

Are there any conventions around closing an account with a credit balance?

While the existing thoughts here are well, there are legal dimensions that may redefine everything you're thinking about — and complicating #1 Credits, in some states, are like gift cards. The value ...
New Alexandria's user avatar
7 votes

Why do my users 're'select the amount in the cart?

I would like to add something from my perspective. Aged 36 I could fall into your target group. I don't know about localization in your case, but living in Baltics my order of thought and reading ...
icebreaker's user avatar
7 votes
Accepted

Where to put a search filter checkbox left or right side?

While there's no hard and fast rule for matters like this, option 1 has the advantage of keeping the checkbox closer to the item it relates to, preventing the user from needing to mentally process ...
Kit Grose's user avatar
  • 15.5k
7 votes

Pricing Plans, Why always 3 options?

As already noted in some comments, the three-tier product range design has both psychological and economic reasons. I would like to explain the economics a little more. One Tier Imagine you want to ...
Halifax's user avatar
  • 71
6 votes

How can I improve conversion without user testing?

Guess a lot I know that sounds kind of silly, but that's what it comes down to. You can analyze Sales figures Seasonal volume spikes Site analytics Customer service feedback Related case studies ...
plainclothes's user avatar
  • 21.3k
6 votes
Accepted

Do users recognize "slideable" areas with dots as indicators for multiple images?

Arrows serve as a signifier that the carousel contains multiple images, so if you remove them, you may run the risk of users not noticing the slide indicator dots underneath. Removing the dots is ...
Paj's user avatar
  • 439
6 votes

Why do my users 're'select the amount in the cart?

I am one of the users who often messes with the quantity even though I will probably buy only 1 item. When I get to a checkout page, it is common for me to be curious what the maximum value is in a ...
Aaron's user avatar
  • 595
6 votes

Are there any conventions around closing an account with a credit balance?

Why not throw in a third choice: #3 - Close the account and generate a one-time use coupon code with the credit balance value (and e-mail it to the user). If the user decides to come back he/she can ...
Gizmo's user avatar
  • 171
6 votes

Are there any conventions around closing an account with a credit balance?

I'll offer another option that hasn't been suggested. If a user wishes to close their account, just disable it rather than deleting it. The account and all of its credits remain intact, but it is ...
David K's user avatar
  • 173
6 votes

What would you expect at the end of a pagination?

I would display [<] 8/8 without the arrow to the right. Hiding the arrow is an important visual stimulus indicating that the user has reached the end of all results (It is also how Google does it). ...
Nash's user avatar
  • 2,451
5 votes

Do product-based sites NEED review capability?

Well, it's not "needed" by definition, this is something you'll need to research and eventually define. As a general rule, the more users, the most chances you'll have they review your product. This ...
Devin's user avatar
  • 38k

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