9 votes

How do you stand up for the admin user experience in enterprise software applications?

It's about ROI Whether it is the project manager or yourself that sets UX priorities, some cost/benefit analysis has to be made. Nearly all systems will involve many more end-users than admins, so ...
Izhaki's user avatar
  • 32.6k
9 votes

Evidence for The Broken Window Theory in UX?

As Jim Ryan notes in his answer, by a strict analogy with the broken windows hypothesis, you'd be saying that if designers don't get away with small design crimes, then they won't commit bigger design ...
bobtato's user avatar
  • 1,411
6 votes

What to do when your UX specialist acts like a HIPPO?

Backing up design decisions with research is good practice and it educates people. It's also a bit of a defence mechanism since opinions, especially of those with authority and decision making power ...
Jess Eddy's user avatar
  • 131
4 votes
Accepted

What are the key aspects to consider in a first meeting with the decision maker?

You should be asking questions. You need to find out (at high level) what they want. You will also need to find out what is crucial and what would be 'nice to have'. And you will need to agree a ...
Roux Martin's user avatar
  • 14.2k
4 votes

Evidence for The Broken Window Theory in UX?

Broken Windows Theory is Malarkey! (sorry, wanted to use that word :) ) Now, seriously speaking, that theory is quite controversial to say the least, and most modern researchers and scholars won't ...
Devin's user avatar
  • 37.9k
3 votes
Accepted

What to do when your UX specialist acts like a HIPPO?

"Excuse me, Vice President HiPPO, but what are the user's goals and how does your design decision support those goals?" Then: "I see. How did you discover those user goals? I shadowed eight users and ...
Ken Mohnkern's user avatar
  • 9,044
3 votes

How do you work with stakeholders to prioritize ongoing enhancements?

...methods or processes to better manage these clients' priorities... There's no silver bullet and part of that is the ephemeral nature of priorities. They change over time and what's relevant now ...
Luke Smith's user avatar
  • 1,537
3 votes

Should large corporations have dedicated UX teams?

I would rephrase your question slightly: Should UX be embedded in an application team, or should it be a centralized resource? Embedding UX in the application team allows the UX professional to ...
nadyne's user avatar
  • 3,634
2 votes
Accepted

How do you stand up for the admin user experience in enterprise software applications?

Your process for "admin" interfaces is ultimately no different than any other argument for usability. The argument for improved usability boils down to return on investment (ROI) in all cases. How you ...
Nicholas Pappas's user avatar
2 votes
Accepted

Handling JAVA developers

I work with a lot of Java developers. Most finally acknowledge that they are not really interested in the UI, but it took some work to tease this out them. As well as inviting them to watch some ...
SteveD's user avatar
  • 8,914
2 votes

Handling JAVA developers

I have the same problem as I'm the sole usability engineer in the company and the rest are Java developers. They feel threatened because they think they have to code unnecessary or "fancy" ...
Kristiyan Lukanov's user avatar
2 votes

Evidence for The Broken Window Theory in UX?

Those sorts of UI cues often indicate, or seem to indicate, a site with bigger issues. However it's hard to draw parallels between crime-ridden urban neighborhoods and digital products, except in ...
Jim Ryan's user avatar
  • 239
2 votes
Accepted

Competitor Analysis: Describing Elements

In this case Unique Selling Proposition (USP)
Pectoralis Major's user avatar
2 votes
Accepted

On-site checkout vs "external" checkout

If you have to use an off-site payment page, then use it to your advantage. Bill it as "We use a trusted payment facilitator to ensure the safety of your payment information."
John Deters's user avatar
  • 2,146
2 votes

What is the best way to show eshop products inside a blog article?

A good way would be to use carousels yet they are not the most converting elements. The only thing that you need to pay attention when using carousels on mobile is to use strong cues as it is easy for ...
Chris's user avatar
  • 4,548
2 votes

What is the UX behind showing cleaner profiles on cleaning-on-demand apps?

Without knowing the user experience behind the decision we won't know for sure. But please do not assume that your preference is the same with other users or targeted users for this app. For example ...
Chris's user avatar
  • 4,548
2 votes

How do I tell users that they can ask questions in Audio format?

First of all, you are on the right track! The design is clean and usable! Now back to your question. You said that when the audio version was presented to the user by default, then they would use it. ...
Mihnea Patrascu's user avatar
1 vote

Diagnostics Report vs Form Validation when results are already known?

To add to the already good answer, would it be possible to prevent the user from making any wrong choices to begin with? Is it possible that when one field is filled in, the invalid options are no ...
wintvelt's user avatar
  • 1,444
1 vote

Diagnostics Report vs Form Validation when results are already known?

IMO, you are both correct. The engineer is doing their job by giving their insight. Meanwhile, the designer should advocate for user empathy. But here is some ammo for you, Dennis: is this validation ...
jhurley's user avatar
  • 1,257
1 vote

Is this design exercise reasonable for a job interview?

From the look of it, the exercise is definitely excessive and the expectation is unreasonable and unprofessional. 15 screens including rework on wireframes to high fidelity screens should take weeks ...
Arif Kazi's user avatar
1 vote

How do you work with stakeholders to prioritize ongoing enhancements?

It would depend on the size and complexities of those websites and platforms, because you might find that the effort involved in setting something up only adds to the list of things that the client ...
Michael Lai's user avatar
  • 27.1k
1 vote

Analysing a site (UX - language)

You won't know that the homepage is effective until you ask your audience. Plan some A/B testing and let the results decide.
Bob's user avatar
  • 111
1 vote
Accepted

UX Report Delivery

This really is a broad question. Lets start with one of your points. . . You say that you want to find ways to fix documentation to make it easier for users to follow instructions. Obviously the ...
SteveD's user avatar
  • 8,914
1 vote

What are the key aspects to consider in a first meeting with the decision maker?

Delivering value starts with understanding what people value. Get to know your audience. To give them what they need, you'll need to talk to them and ask questions. In order to do that, you'll ...
Luke Smith's user avatar
  • 1,537
1 vote

How do you stand up for the admin user experience in enterprise software applications?

The only weapon for us is ROI: I face similar issues, in most of the applications the admin screens and UX were completely ignored because the numbers of users are less compared to the normal users. ...
Deekshit-CUA's user avatar
1 vote

How to manage a priced app; in terms of timing and managing after license expiry?

Regarding your question about an expired license, I would only block some features. The user already bought your license before and it would be a nice gesture to still offer them some features. Of ...
Luchadora's user avatar
  • 370
1 vote

How to manage a priced app; in terms of timing and managing after license expiry?

I would go for First Option of the pricing options simply because Cons of second option I don't want the user to keep worrying about that ticking timer on his face. Most likely user will end up ...
gurvinder372's user avatar
  • 2,185
1 vote

Features or more functionality in a product is what a customer want?

There are too many variables in this discussion to come to a reasonable conclusion. If the goal is profit maximization for a company, then it's purely revenue minus costs. If the goal is to please ...
riddle_me_this's user avatar
1 vote

Features or more functionality in a product is what a customer want?

It really depends on a lot of things and its not easy to say which way will be better. Sometimes users would want lots of features in 1 product, for example smartphones, other times they would ...
Kristiyan Lukanov's user avatar
1 vote

Should large corporations have dedicated UX teams?

If there is a software department, there should be an UX team. I'd bet those UX architects (Information architects?) you've mentioned are overbooked and cannot deal with all the workload. Graphic ...
Zoe K's user avatar
  • 4,958

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