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You should consider a few strategies for helping users to focus their energy (attention and possibly frustration): Use a predictive system for the length of time until an agent might help them. This can be something you build, or a SaaS service you 'rent', or an extension of your existing software. You can outsource the work for it to your chat vendor, or ...


3

I am building a comment section and I am trying to display clear call to actions to get the user to participate in the current debate. Your current design contradicts what you say you're looking for: the clear call to actions is visually subordinated to all the info content. In fact, all of the design contrasts are in favor of the content, not the action ...


3

The broader strategy is called "onboarding". User onboarding...is the process through which new software is designed such that new users are provided and acquire the necessary knowledge, skills, and behaviors in order to become “up and running” and effective users of website, app, or software service.1 The manner in which you achieve this can vary. ...


2

I do not have an example. But in your solution it seems unclear why I can remove some selected items but not others. This brings me to the following solution: Place the previously submitted values outside the dropdown. You can even label them so it is clear that they are submitted already. In the dropdown you place only the values still available. So the ...


2

I kind of agree with Mo'ath but I think he has missed a bit. In the question, you state the folders may contain hundreds of files, therefore I think it is imperative to try and inform the user the consequence of deleting that folder, as such I think this is clearer about the consequence of the action.


1

Inline Button/Call to Action Buttons Should Be available in same Column of the row. no need to give it in two different columns. Also on Button Hover you can provide information. which generally refers to "Tooltips". Also don't gray out whole Row on hover, if it's required then go for lighter color shade, this resembles to call for to disabled row or ...


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