165 votes

How do you get users to think aloud?

Use a rubber duck. No, seriously! Put a little rubber duck near the user. Tell the user the rubber duck's name - the more non-fitting, the better. Mine is called Frank The Duck. You see, Frank The ...
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  • 1,141
90 votes
Accepted

"people don’t know what they want until you show it to them"

These are very popular quotes from Steve Jobs and are frequently pointed to as reasons why we shouldn't test. If Steve did it, so can we! The trouble is that most people miss several key points. The ...
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70 votes
Accepted

UX in the wild vs UX observed

Yes, it's known as the Hawthorne Effect and it's one of many cognitive bias' to be aware of when running usability testing sessions. From Wikipedia The Hawthorne effect (also referred to as the ...
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  • 36.9k
45 votes
Accepted

How can I ensure users don't fear the word TEST in the invitation for usability testing?

This is something worth paying attention to. Aside from the highschool/college exam flashback anxiety you talk about, the Hawthorne Effect suggests that "individuals modify or improve an aspect of ...
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  • 11.5k
35 votes

"people don’t know what they want until you show it to them"

We're mixing two phases of the product development lifecycle. Jobs' quotes were focused on Focus Groups--where you are essentially asking the consumers what they want. This happens at the beginning ...
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  • 41.6k
23 votes

How do you get users to think aloud?

Jakob Nielsen suggests making and showing participants a 1 minute video of a think-aloud session. In summary, his criteria for such a video are: Use your own staff to act as the participant Don't ...
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  • 2,233
22 votes
Accepted

Should you reveal to the participants where they 'went wrong' during usability tests?

Asking someone why he didn't notice something isn't likely to provide useful information. People will confabulate a response for the sake of their own mental consistency without even realizing they've ...
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22 votes

Is it a Good UX to keep both star and smiley rating system as filters?

I could be wrong but I think here the smiley faces are the only rating system. The stars are a filter for 3 star hotels, 4 star hotels, etc.... Which....yes. Isn't immediately obvious at all and is ...
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22 votes
Accepted

How many test participants to 'prove' an issue?

You asked if there is any statistics that can be used to essentially determine if the 10 people you are testing with are especially dumb. Essentially what you're asking is: What is the likelihood ...
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21 votes

What is your UX strategy when your users want opposite things?

Try to distinguish between what users want and how they want it done. Taking your example above, users wanting one vs. two input boxes is all about the how. The what is being able to paste comma-...
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20 votes
Accepted

What to do if SUS scores contradict qualitative feedback?

How can this discrepancy be reconciled? You have divergent results because the number of participants is small and not representative. There is no randomization or blinding to prevent bias. You're ...
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  • 1,855
18 votes

How many test participants to 'prove' an issue?

In one study I discovered "5 out of 5 users couldn't complete the task" in the past, and my stakeholders simply didn't believe the data. So this is a something to consider. While Nielsen advocates 5 ...
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  • 8,823
17 votes

Colleagues drip-feeding me feedback from random users. What should I do?

You don’t know the weight of this information or how to compare it to other data. From that perspective it is useless for your own research. But don’t throw it away, it is still real feedback so ...
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  • 10.3k
17 votes
Accepted

What is the difference between alert, notification banner and toast message?

Notifications choice often depend on what system you are building for. If you are building for an existing platform e.g. an iOS app or Android app, then most platforms have guidelines which are in ...
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  • 2,517
17 votes

Alert colors are really user-friendly to color-blind users?

Quick Answer In your case that color scheme is NOT safe for colorblind people. First of all don't forget that there are different types of color vision deficiency. Let's summarize why your image is ...
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16 votes
Accepted

Why most software businesses require the users to "request a demo" to see their products?

There are several reasons this practice is common: The company wants to know who you are so their salesmen can follow up with you and help you on to a purchase; The company may want to know if you ...
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  • 1,151
16 votes
Accepted

What is your UX strategy when your users want opposite things?

You can't please everyone Most changes or additions will leave some people behind. They may catch up later, they may hate you forever. Shoot for net gain in the experience. If you avoid negative ...
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  • 21.1k
16 votes

Keyboard shortcut keys for Tabs?

Most IDEs, Web Browsers, and other TDI software use CtrlTab for switching tabs no matter which UI element currently has focus. References: Chrome keyboard shortcuts Mozilla Keyboard shortcuts ...
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  • 1,069
14 votes
Accepted

Do users behave differently to interactive lo-fi wireframes compared to hi-fi mockups in user testing sessions

There are some differences yes, and I have witnessed them myself. Using high fidelity mock-ups makes users think that the system they are using is fully functioning. That makes them think that system ...
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14 votes
Accepted

Minimum Maximum slider - Usability best practice

I think your UI is quite clear, and will not cause any misunderstanding with the user. You may make it more aesthetic, by lowering the number of elements in the UI. This UI may be cleaner and clear ...
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  • 424
14 votes
Accepted

Are remote preference tests (A vs. B) always flawed because of learning effect?

Well, as you say, the obvious answer is to randomize (there are other, more sophisticated ways to do this, but probably too much for what you're looking for). If you use the same pool of participants ...
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  • 32.1k
13 votes

How do you get users to think aloud?

I use running questions like: What are you thinking now? What do you think you need to do next? Why do you want to click that button? What do you expect to happen when you click there? Was that what ...
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13 votes

How to explain the difference between user research and user testing to stakeholders?

As @sclarke has already put it, research is done before testing. You can't cook a meal without knowing what the ingredients are. Same with UX, you can't start to test if you don't know what your tests ...
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11 votes

What to do if SUS scores contradict qualitative feedback?

How to reconcile the discrepancy? That I can't tell but here is why it might have happened. The "5 users will find everything wrong with your system" refers to usability problems test subjects will ...
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10 votes

What do Sample Size and Effect Size mean in terms of A/B testing?

Effect Size In A/B testing, effect size is the observed difference in performance between A and B. Take, for example, the following A/B results: A: 10 conversions out of 103 visits B: 6 conversions ...
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10 votes
Accepted

USER TESTING alternative phrase

I think it's the word user that's more of an issue than the word testing. After all, you're testing the product not the user. In fact, the chances are that your user testing script reminds you to ...
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10 votes
Accepted

Designing for users without meeting them

To be honest with you, this happens way more than UX designers would like to admit. Especially at the start of your career, without a more senior UXer, you won't always be able to persuade the ...
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  • 2,248
10 votes
Accepted

What is a good reason to tell clients who want their logo to be always included in every screen that it shouldn't be done for a mobile app?

If the client says the logo must appear on all the company screens, even those of the mobile application, of course he's in his right to say that and is absolutely correct. But, this is where the ...
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  • 13.6k
9 votes
Accepted

UX Strategy for MVP's

I'm not sure you understand what minimum viable product is. The minimum viable product is the minimum your users will accept/pay for. If you were inventing mechanised transport for the first time ...
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8 votes

Why most software businesses require the users to "request a demo" to see their products?

As a provider of a Saas solution, we are the opposite - we do not want users to need a demo as it increases the cost of sale hugely. To that end, we do as much as we can to make our trial as user ...
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  • 1,098

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