135 votes

Why is it important to focus on user needs as opposed to requests?

Users are bad at asking for what they need and great at asking for what they want. Anecdotal evidence from my own recent experience: We have a department that asked for a button that would generate ...
  • 8,848
128 votes

Is there a term for "the user can't use anything wrong" design?

Yes, there is a term for this ("the user can't do anything wrong"): foolproof But as other answers point out, making something completely foolproof isn't feasible. On wikipedia I found a ...
  • 1,371
120 votes

Why is it important to focus on user needs as opposed to requests?

Here are two examples, one online and one offline 1. Train arrivals Subway passengers frustrated with waiting for trains routinely ask for more trains on the track. For metropolitan transit ...
  • 40.4k
116 votes

Is there a term for "the user can't use anything wrong" design?

Accommodation for every possible user interaction is impossible. Let's use your example, but switch the USB to a whole computer. A user can pull the power cord and expect the computer to safely turn ...
  • 1,094
83 votes

Do some technical documentation websites purposely have very plain design?

In design, you always have to ask: Who is the user and what is his or her intent? With technical "user manual" pages, the user is probably an engineer or sysadmin trying to find information as ...
  • 9,643
71 votes

Why is it important to focus on user needs as opposed to requests?

If you've seen The Simpsons episode "Oh Brother, Where Art Thou," you should remember what happened when Homer's half-brother gave him free reign over designing a car "for the average schmuck." The ...
53 votes

Is there a term for "the user can't use anything wrong" design?

User-Centered Design What you’re describing is a consequence of User-Centered Design (coined by Don Norman himself). I’ve heard your principle expressed as “the user is always right” and “it’s not ...
  • 1,174
49 votes
Accepted

What's the rationale behind Google's "no save" approach?

Save is a byproduct Save is a byproduct of early hardware- and software design. It doesn't have a common equivalent in the real world. Consider: If you take a pencil and make a mark on paper, that ...
  • 6,376
44 votes

Is there a term for "the user can't use anything wrong" design?

I wonder if the concept you are looking for is Poka-yoke (https://en.wikipedia.org/wiki/Poka-yoke). This is often more associated with mechanical design (e.g. zoo cage double doors which can't both be ...
  • 441
41 votes

Why is it important to focus on user needs as opposed to requests?

Let's start with an old one from the Ford's founder: (Although there isn't actually any evidence Ford ever said it. Thanks to user Evil Closet Monkey for the disclaimer.) The UX Designer View ...
40 votes

Do some technical documentation websites purposely have very plain design?

Something to keep in mind is that all of the documentation pages you have linked to are for tools which are designed to be used from text-only interfaces. It makes sense, then, that the documentation ...
  • 501
39 votes
Accepted

Why do we keep asking if our users would use/recommend our product/service again?

What you are reffering to is called Net Promoter Score (NPS). The Net Promoter Score is calculated based on responses to a single question: How likely is it that you would recommend our ...
36 votes

Number keyboard UX

Phonewords Phonewords are mnemonic phrases represented as alphanumeric equivalents of a telephone number.2 In many countries, the digits on the telephone keypad also have letters assigned. By ...
  • 16.1k
35 votes
Accepted

Pick a unique activity for each day of the week

Create a repository with actions from where they can be dragged to days. The question is what happens when you try to drag an item to a day that is already occupied. Replace the item and send the ...
  • 10.7k
33 votes

Why is it important to focus on user needs as opposed to requests?

There are two issues that make focusing on user requests at face value problematic. The first is known as The Einstellung Effect This is a negative effect of pattern-following on finding optimal ...
33 votes
Accepted

Prepare a user to perform an action before proceeding to the next step

I think you are putting too much expectation in the video without any prior warning of what will happen. I have the image of the Olympic's dive: before the jump there's an animation on the screen of ...
  • 15.4k
30 votes

How to make checkbox selection less of an eyesore?

Note: This answer is a frame challenge. The checkbox should not be there at all. According to your screenshot, your users use your search engine to find a solution to their billing problem. You write ...
  • 2,477
24 votes

Do some technical documentation websites purposely have very plain design?

tl;dr Yes, because of a design school of thought called "Content is King." … old, dull and seemingly poor design. All of these are subjective. "Old" to many people equate to "familiar," which ...
  • 1,488
23 votes
Accepted

Is there a term for "the user can't use anything wrong" design?

No. It is not a widely held view among UX designers. Unfortunately. Even less so amongst those using SO and considering themselves to be UX Designers. I suspect this is mainly because UX design is ...
  • 2,203
21 votes

What to answer when Product Owner/Manager says "this feature [requested by users] needs a lot of time to develop, so we'll never do it"?

In terms of satisfaction, return on "expected features" is very low Consider this from the PM's point of view - you want to tie up a large amount of engineering time to create a feature that ...
  • 579
20 votes

Which is faster to fill-out: Paper or digital forms?

Why not have both and cater for those less comfortable with electronic devices, whilst catering for those that do? Increases the number of sign-ups you can accept at any one time. My advice if you ...
  • 6,196
17 votes

Why is it important to focus on user needs as opposed to requests?

My anecdote: We were bulding a new version of a computerized machine. One requirement was to boot it in 30 seconds. We failed it by orders of magnitude. It created a big outcry. We asked why and heard ...
  • 171
16 votes

UI/UX in an Agile Development Environment

On Agile From the various Agile-related concepts, I'd like to highlight two: It meant to combat requirements volatility (frequently evolving or changing requirements or their priority). It increases ...
  • 32.2k
16 votes

Is there a term for "the user can't use anything wrong" design?

This is a common UX design principle. The best error message, is to avoid an error message in the first place. There are many examples of design principles out there, but no standard set. Jacob ...
14 votes
Accepted

Number keyboard UX

Here's why: Current Scenario Such keyboards appear in two cases: Number keyboard - Such keyboards ONLY appear when you need to dial-in a phone number or search for a contact. The need of having the ...
13 votes

Should dropdown list option be removed if the options cannot be repeatedly selected?

A drop down is probably not your best option here. To make this task clearly understandable a more suitable UI would be some form of dual list as in the example below: This does not only offer a ...
  • 6,976
13 votes
Accepted

Using genders in physiologically oriented UCD

If this is a healthcare app, there is at least two very different ways to tackle the issue, based on the diversion of mental health and physical health. If this is a non-healthcare app, asking for ...
  • 4,913
13 votes

Which is faster to fill-out: Paper or digital forms?

You're asking which is faster, it depends on the type of content and your target audience. Depending on your audience: Oldies, go paper; Youngsters, go digital (put up an url on the wall and let them ...
  • 2,268
12 votes

Do some technical documentation websites purposely have very plain design?

i don't think this is the case in general. There are plenty of websites with technical documentation that have great design. a few examples https://developer.apple.com/design/human-interface-...
  • 10.5k
11 votes
Accepted

Human Centered Design vs. User Centered Design

It would be easy to say yes they are the same thing, and you will find them used interchangeably because arguably the difference is only a virtue of the language or words used rather than the intended ...

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