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Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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How to get insights from a usability test?

Update, I just found new definitions of insight, fact, recommandation and experiment in a Atomic research conference of Daniel Pidcock. It can be useful. "For most of the users is not clear how to sch …
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How to get insights from a usability test?

Your design insight could be "Users need a new way to schedule from home screen". However, it could be considered too specific to be an insight and would more be called a "finding". There is no precis …
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