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process of finalizing a purchase, whether at in a physical or digital environment.

2 votes
Accepted

In a ticket-booking process, when should a spot be reserved for the user?

Of course it has to be A. From the user's perspective, it should feel like there is no one else on the system. Unless you tell them, they don't know whether there's one ticket left or 1000 tickets le …
Roger Attrill's user avatar
3 votes

Why we need 'county' on UK address forms

In 2010, the Post Office stopped the requirement for including County in a postal address so it is indeed not necessary to keep it for the purposes of 'a complete address'. Currently on the Post Offi …
Roger Attrill's user avatar
99 votes

Preventing a user from pasting from the clipboard into a mandatory form field

I would avoid this behaviour as it's breaking people's basic expectations of being able to copy/paste. October 2011 - an article by blogger, speaker and serial entrepreneur Boris Veldhuijzen van Zant …
Roger Attrill's user avatar
4 votes

Is it a problem to have a link to 'View Your Basket' and 'Go To Checkout' that both go to th...

There's a big space to the left of the checkout box... But is the redundancy ok? … In one case the user just wants to see their basket - it would of course make sense to provide a checkout facility on that page. …
Roger Attrill's user avatar