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Questions tagged [e-commerce]

Use this tag for questions related to e-commerce systems

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Do we need to show cart icon if I am already in the cart page?

After clicking on the cart icon user will navigate to the cart page which items they selected so, in the cart page Do we need to saw the cart icon? I mean users already in the cart if we add icons ...
Mausami Dabhi's user avatar
0 votes
0 answers
24 views

Showing PDP Pricing Details for B2B e-commerce

I am working on designing a Product detail page for a B2B e-commerce website. Need some inputs on how to show pricing. For example - 1 item cost is $5. However, the product can be ordered in batch of ...
Barkha Sharma's user avatar
1 vote
1 answer
38 views

Looking for examples of left side bar PLP filtering that needs an apply button

Automatic filtering upon selection is not an option at this time. I'm Looking for good ux examples of left side bar PLP filtering that needs an apply button but that is on the left vertical filtering ...
jeancode's user avatar
  • 225
2 votes
1 answer
87 views

Using a dropdown vs an input stepper for a product page recommendation?

I'm working on a web platform and an app, and for the product page, I'm not sure which is the best solution: using a dropdown OR an input stepper. When looking online, it seems like big e-commerce ...
Mimy Polina's user avatar
1 vote
1 answer
67 views

best way to list similar products

I am in the process of starting up an e-commerce apparel shop with most of the items coming from a Print On Demand provider. Because of this, most of the designs can be applied to a great number of ...
Daveh0's user avatar
  • 201
1 vote
1 answer
44 views

Using an image as a banner, or code the text and CTA separately?

I was wondering what is the better practice for a web platform selling employee benefits. We have a banner up top (not a carousel), and I'm not sure if it's better to keep it as an image, or code the ...
Mimy Polina's user avatar
1 vote
1 answer
71 views

Cart Accessibility - Ecommerce Shop

i have a question regarding defining the accessibility for prices and the cart summary for an ecommerce shopping-cart. As a visual impaired user i can navigate through the cart page with the TAB key ...
Helge's user avatar
  • 73
1 vote
1 answer
62 views

Visual Cues for Cancelling Ordered Item and Deleting Added Product

We have a feature under development entitled "Edit Order" and one of its feature is the ability to remove a newly added item and to cancel an item that were already placed. I am planning to ...
Jhopat Santiago's user avatar
2 votes
1 answer
277 views

We're getting complaints about order confirmation emails. Should we make them opt-in?

This is a weird issue. I think it has to do with user experience, but let me know if I should post it on another SE site. One one hand, we have many customers who tell us they didn't receive their ...
ᴍᴇʜᴏᴠ's user avatar
1 vote
1 answer
81 views

Never ending discounts in ecommerce

What research and numbers say about having "never ending" discounts for products in ecommerce business? E.g. My client has almost all their products always discounted. I know it looks ...
Peter C's user avatar
  • 11
2 votes
2 answers
121 views

Products are grouped in categories, but can too many categories hurt the UX?

I am working on an e-commerce platform, with products such as vouchers, gift cards, health subscriptions, gym subscriptions, etc. as employee benefits. The users can log in and choose a few ...
Mimy Polina's user avatar
1 vote
1 answer
151 views

Having total price in the checkout button

When the user has finished updating/selecting items for purchase, I've seen buttons like $4.99 – Proceed to checkout on the product list page. Specifically, GrabFood uses this when you try to update ...
Arkan Tanriwa's user avatar
2 votes
1 answer
128 views

How many users *actually* land on the homepage?

A bit of an off-UX question but I think it still relates. I've been designing a few e-commerce websites now and there is always a lot of talk about the homepage, what to include for first time users, ...
Big_Chair's user avatar
  • 6,825
1 vote
1 answer
25 views

Pros and Cons of providing a summary of customer reviews in Ecommerce websites

Some ecommerce websites generate a summary of Pros and Cons based on user reviews for a particular product. This article recommends such a feature. What are some pros and cons for this feature? Have ...
Nicolas's user avatar
  • 5,608
1 vote
4 answers
78 views

What's the name of such design pattern when doing online banking? Form, Review and Acknowledgement

If you could recall how you have been doing online banking like paying the other, or using Paypal/eBay/Amazon or filling in some important questionnaire, you should be familiar with such client side ...
ZZZ's user avatar
  • 111
0 votes
2 answers
58 views

Account Credit at Checkout

What's the best user experience for applying account credit at checkout for an ecommerce store? The current flow is that users have to apply a code per account credit voucher in a discount code field (...
Robyn's user avatar
  • 1
1 vote
1 answer
101 views

Compare groups of items

I'm working on a web application allowing users to plan, organize and book an event for a group of people. Users would like to compare and share different options / packages of the event they are ...
Damien's user avatar
  • 111
0 votes
2 answers
48 views

Exchange or return the product with a different one

I work on a website that sells clothes on the Internet Where the user requests a product (trousers - a T-shirt ... etc.) and upon receiving the product, he has a period of 15 days to replace the ...
obeida amin's user avatar
2 votes
1 answer
90 views

Alert modal or auto refer to top placed message

I’m working on an e commerce cart and I am faced with various conditions for products that have a gift card applied. Condition 1: The price for products which are from the companies private label can ...
Helge's user avatar
  • 73
1 vote
3 answers
112 views

Entering precise prices with or without VAT

So, I'm trying to figure out how to let merchants input wholesale prices and retail prices alongside eachother. I had in mind just to have all input fields editable, and then mirror the users action (...
Rasmus Landgreen's user avatar
1 vote
1 answer
95 views

What is the best way for a Seller to change a shipping provider for product delivery?

I am currently designing a checkout flow in Figma for our e-commerce website. We are a B2B marketplace where galleries can post their artworks for sale. Our website partnered with a shipping company. ...
Jireh R.'s user avatar
2 votes
2 answers
93 views

Does a plus sign indicate to login to access associated price

The aim is to get the customer to login. So we are providing a different pricing model when signed in, does a plus sign indicate to the customer to tap this (a pop up to login will appear) and then ...
Mairead Louise's user avatar
0 votes
1 answer
172 views

checkout as a guest and delayed account creation

if a customer decided to create an account after a guest check out (Delayed account creation), would the order that they ordered at that time be saved in their account?
Saza's user avatar
  • 21
0 votes
1 answer
42 views

Does teasing a digital product increase or decrease conversion?

We built a SaaS that takes product serial numbers from users and generates codes from them that users pay for - these codes are used to unlock functionality in those products and so have real-world ...
Hashim Aziz's user avatar
0 votes
1 answer
215 views

Checkout as a guest for an existing user

I am working on a checkout flow and wonder how to handle an existing customer who has faced a password issue and decided to check out as a guest. When entering an existing email in the guest fields, ...
Saza's user avatar
  • 21
3 votes
2 answers
1k views

Why are dark themes uncommon in e-commerce? [closed]

Most websites I come across either use a dark theme by default or have the option to switch to a dark theme. The main exception to this I have found is e-commerce. All major e-commerce platforms (...
user2248702's user avatar
0 votes
2 answers
143 views

Pros and Cons of using a local search for the Filter column in an e-commerce website

Couldn't find sources for this, so asking the community. Large e-commerce websites tend to have a long list of filter categories with multiple options under each. So much so that users can find it ...
Nicolas's user avatar
  • 5,608
1 vote
1 answer
188 views

Do any major E-commerce Companies have Modals in their Checkout Process?

Are the examples of major e-commerce companies using a Modal in their checkout process? Thinking companies like: Amazon AliExpress, eBay, etsy, Flipkart, Groupon, Rakuten, TaoBao, Walmart, Wayfair, ...
nelsonic's user avatar
  • 151
1 vote
1 answer
55 views

Are vertical facet scrollbars allowed with AAA compliance

We are designing a B2B e-commerce site and the client is requiring AAA compliance. I know, I know.. but here we are. I have searched and cannot find anything regarding scrollbars for AAA compliance. ...
Mark Phoenix's user avatar
1 vote
1 answer
40 views

Does the improved usability of making account creation in checkout optional apply to subscription service e-commerce?

Making account creation a requirement for e-commerce checkout experiences has been shown to creation friction that unnecessarily slows users to completing a purchase. Does this apply to purchasing ...
Evan Wiener's user avatar
0 votes
1 answer
104 views

Product Description Pages and Header vs Page Body Width

NOTE; I know there are some questions already asked about this, but most are from many years ago. I'm trying to get the latest and greatest thoughts on the matter... which have probably evolved over ...
Daveh0's user avatar
  • 201
0 votes
1 answer
182 views

Why should users be allowed to edit cart items directly in the order review step?

The task of going back a few steps in the checkout process to edit a section within the cart is observed to be a cumbersome process. What evidence exists around why allowing the user to edit their ...
Hal's user avatar
  • 1
2 votes
2 answers
58 views

Better Product Navigation on POS for visually impaired

My company has designed and developed websites that need to be AA compliant for visually impaired users. However, we have a new project designing a Point of Sale application for a brick and morter ...
Mark Phoenix's user avatar
0 votes
1 answer
310 views

Why not embed payment pages in the same page?

In my experience, when purchasing something online, the checkout page of the vendor usually redirects to a payment gateway of the company handling the payments. I insert my credit card details on the ...
hb20007's user avatar
  • 175
1 vote
1 answer
128 views

Abandon Checkout Tackling the problem

A little bit of context my boss has asked to look into why abandon cart rate is so high.I’m not a Ux designer so I’m a little overwhelmed with where to start. What is the best way to tackle this ...
John Kelly's user avatar
0 votes
1 answer
146 views

what number should a shopping cart icon display

This icon shows how many items a user has added to the cart. In this case items A, B, C, E and F. Now let's imagine that the user adds two more units for item C. So the updated cart is: A - 1 unit B - ...
Matías Cánepa's user avatar
0 votes
2 answers
109 views

How to improve product thumbnails on product listing page where the products are legal documents?

I am trying to understand what improvements I can make to a image icons on a product listing page. The challenge is that the products being sold are assessment documents and templates. Currently all ...
Jotoez's user avatar
  • 1
1 vote
3 answers
130 views

Carousel to display colour variants: should the colour selected always be visible?

I'm working on a product page for an e-commerce website, and I have a carousel component to display different colour variants for the product itself. When you select a colour, the product picture ...
serenarip's user avatar
0 votes
2 answers
71 views

Two word domain name for ecommerce website with .shop ending or .com with hyphen between

I have a two word brand name and building an ecommerce website. Unfortunately the .com domain without a hyphen between the words is already taken - a small company from china. So i registered the ....
evavienna's user avatar
  • 101
0 votes
1 answer
144 views

To use or not use a stepper

I'm designing an app where users can go to buy artworks. The catch is a user can only "purchase one artwork at a time". Is including an inactive stepper showing 1 count good for user ...
charles dim's user avatar
0 votes
3 answers
294 views

Checkout UX: Can't include "Save card" checkbox in credit card form. I can, however, include it elsewhere in the flow. What's the better choice?

I'm working on the payment flow of an app. During checkout, users can choose to use any credit card they have stored or enter a new one. If going with a new one, process is split in the following ...
Nostromo's user avatar
0 votes
1 answer
344 views

what is the best products sort option on e-commerce website?

I am trying to add a new products types collection on my website after I added a collection the first page of Pet Shop Collection will only contain one type (last type have been added) like the ...
Mohamad Mahmoud Darwish's user avatar
4 votes
3 answers
539 views

What would you expect at the end of a pagination?

I'm designing a mobile e-commerce application dedicated mainly for women in their 50s and 60s. For my current project I have to highlight some exclusive time-sale items at the top of a list page. I ...
Ellyn's user avatar
  • 41
2 votes
1 answer
179 views

What is the best way to reduce clicks and improve the product list page UX on mobile devices?

I'll be glad if you share your opinions and experience about one interesting case. I have to reduce the clicks and to improve the UX of a product list page. Responsive website, the product list page ...
Dodo13's user avatar
  • 35
0 votes
2 answers
327 views

Is it useful to have "add to favorites" button in the the search result?

I am working on an e-commerce website. I am wondering how useful it is to have "add to favorites" in search result? Here are some example: Etsy In the search result, if you hover over the ...
Hooman Bahreini's user avatar
0 votes
1 answer
94 views

Designing a eCommerce Gifting Experience

I am currently working on an artisan food eCommerce site, One product in particular they offer are a kind of Product Basket subscription in which you receive several products per month. I am trying to ...
Joshua Munn's user avatar
1 vote
3 answers
148 views

Anchor link to FAQs on product page

I'm currently improving the accessibility of the FAQ on our product page after some feedback from the business that the FAQ might be too low on the page for users to engage with. This is a rough ...
Horramcha's user avatar
1 vote
1 answer
99 views

Is there value in a user profile photo for an e-commerce app?

I am building an e-commerce app and I wanted to know if there is value in adding a user profile photo? I have seen couple of e-commerce apps that don't use them. So wanted to know which is the best ...
Deepti Venkatram's user avatar
0 votes
2 answers
474 views

Quantity Selector on Product Pages

I'm looking to add the option to select quantity on the product page for desktop and mobile. I'd like to incorporate it into the cta, but we already have 'add to wishlist' next to the cta. Any ...
Louise's user avatar
  • 1
0 votes
1 answer
142 views

Best design for product list page of an e-commerce website

I am working on an e-commerce website. I want to display the summary of search result and want to know which layout is the best? The information that I am sowing are: Ad title Price Location ...
Hooman Bahreini's user avatar

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