Questions tagged [e-commerce]
Use this tag for questions related to e-commerce systems
572
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Online Shop Relaunch UX/UI research [closed]
We are planning a relaunch of our current online shop, which includes a UI re-design/facelift. As part of our research, we want to conduct some market comparisons. We want to ensure that our next shop ...
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Having total price in the checkout button
When the user has finished updating/selecting items for purchase, I've seen buttons like $4.99 – Proceed to checkout on the product list page. Specifically, GrabFood uses this when you try to update ...
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How many users *actually* land on the homepage?
A bit of an off-UX question but I think it still relates.
I've been designing a few e-commerce websites now and there is always a lot of talk about the homepage, what to include for first time users, ...
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Pros and Cons of providing a summary of customer reviews in Ecommerce websites
Some ecommerce websites generate a summary of Pros and Cons based on user reviews for a particular product. This article recommends such a feature.
What are some pros and cons for this feature? Have ...
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4
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What's the name of such design pattern when doing online banking? Form, Review and Acknowledgement
If you could recall how you have been doing online banking like paying the other, or using Paypal/eBay/Amazon or filling in some important questionnaire, you should be familiar with such client side ...
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Account Credit at Checkout
What's the best user experience for applying account credit at checkout for an ecommerce store?
The current flow is that users have to apply a code per account credit voucher in a discount code field (...
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80
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Compare groups of items
I'm working on a web application allowing users to plan, organize and book an event for a group of people. Users would like to compare and share different options / packages of the event they are ...
- 111
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2
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45
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Exchange or return the product with a different one
I work on a website that sells clothes on the Internet
Where the user requests a product (trousers - a T-shirt ... etc.) and upon receiving the product, he has a period of 15 days to replace the ...
2
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1
answer
77
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Alert modal or auto refer to top placed message
I’m working on an e commerce cart and I am faced with various conditions for products that have a gift card applied.
Condition 1:
The price for products which are from the companies private label can ...
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3
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73
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Entering precise prices with or without VAT
So, I'm trying to figure out how to let merchants input wholesale prices and retail prices alongside eachother.
I had in mind just to have all input fields editable, and then mirror the users action (...
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64
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What is the best way for a Seller to change a shipping provider for product delivery?
I am currently designing a checkout flow in Figma for our e-commerce website. We are a B2B marketplace where galleries can post their artworks for sale. Our website partnered with a shipping company. ...
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Does a plus sign indicate to login to access associated price
The aim is to get the customer to login. So we are providing a different pricing model when signed in, does a plus sign indicate to the customer to tap this (a pop up to login will appear) and then ...
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111
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checkout as a guest and delayed account creation
if a customer decided to create an account after a guest check out (Delayed account creation), would the order that they ordered at that time be saved in their account?
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Does teasing a digital product increase or decrease conversion?
We built a SaaS that takes product serial numbers from users and generates codes from them that users pay for - these codes are used to unlock functionality in those products and so have real-world ...
- 188
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82
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Checkout as a guest for an existing user
I am working on a checkout flow and wonder how to handle an existing customer who has faced a password issue and decided to check out as a guest. When entering an existing email in the guest fields, ...
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2
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349
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Why are dark themes uncommon in e-commerce? [closed]
Most websites I come across either use a dark theme by default or have the option to switch to a dark theme. The main exception to this I have found is e-commerce.
All major e-commerce platforms (...
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Pros and Cons of using a local search for the Filter column in an e-commerce website
Couldn't find sources for this, so asking the community.
Large e-commerce websites tend to have a long list of filter categories with multiple options under each. So much so that users can find it ...
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119
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Do any major E-commerce Companies have Modals in their Checkout Process?
Are the examples of major e-commerce companies using a Modal in their checkout process?
Thinking companies like: Amazon AliExpress, eBay, etsy, Flipkart, Groupon, Rakuten, TaoBao, Walmart, Wayfair, ...
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Are vertical facet scrollbars allowed with AAA compliance
We are designing a B2B e-commerce site and the client is requiring AAA compliance. I know, I know.. but here we are. I have searched and cannot find anything regarding scrollbars for AAA compliance. ...
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Does the improved usability of making account creation in checkout optional apply to subscription service e-commerce?
Making account creation a requirement for e-commerce checkout experiences has been shown to creation friction that unnecessarily slows users to completing a purchase.
Does this apply to purchasing ...
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80
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Product Description Pages and Header vs Page Body Width
NOTE; I know there are some questions already asked about this, but most are from many years ago. I'm trying to get the latest and greatest thoughts on the matter... which have probably evolved over ...
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Why should users be allowed to edit cart items directly in the order review step?
The task of going back a few steps in the checkout process to edit a section within the cart is observed to be a cumbersome process. What evidence exists around why allowing the user to edit their ...
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2
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55
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Better Product Navigation on POS for visually impaired
My company has designed and developed websites that need to be AA compliant for visually impaired users. However, we have a new project designing a Point of Sale application for a brick and morter ...
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1
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178
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Why not embed payment pages in the same page?
In my experience, when purchasing something online, the checkout page of the vendor usually redirects to a payment gateway of the company handling the payments. I insert my credit card details on the ...
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Abandon Checkout Tackling the problem
A little bit of context my boss has asked to look into why abandon cart rate is so high.I’m not a Ux designer so I’m a little overwhelmed with where to start. What is the best way to tackle this ...
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117
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what number should a shopping cart icon display
This icon shows how many items a user has added to the cart. In this case items A, B, C, E and F. Now let's imagine that the user adds two more units for item C.
So the updated cart is:
A - 1 unit
B - ...
- 355
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2
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86
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How to improve product thumbnails on product listing page where the products are legal documents?
I am trying to understand what improvements I can make to a image icons on a product listing page. The challenge is that the products being sold are assessment documents and templates. Currently all ...
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3
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95
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Carousel to display colour variants: should the colour selected always be visible?
I'm working on a product page for an e-commerce website, and I have a carousel component to display different colour variants for the product itself. When you select a colour, the product picture ...
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2
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65
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Two word domain name for ecommerce website with .shop ending or .com with hyphen between
I have a two word brand name and building an ecommerce website. Unfortunately the .com domain without a hyphen between the words is already taken - a small company from china. So i registered the ....
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1
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94
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To use or not use a stepper
I'm designing an app where users can go to buy artworks. The catch is a user can only "purchase one artwork at a time". Is including an inactive stepper showing 1 count good for user ...
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3
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215
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Checkout UX: Can't include "Save card" checkbox in credit card form. I can, however, include it elsewhere in the flow. What's the better choice?
I'm working on the payment flow of an app. During checkout, users can choose to use any credit card they have stored or enter a new one. If going with a new one, process is split in the following ...
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256
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what is the best products sort option on e-commerce website?
I am trying to add a new products types collection on my website after I added a collection the first page of Pet Shop Collection will only contain one type (last type have been added) like the ...
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3
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383
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What would you expect at the end of a pagination?
I'm designing a mobile e-commerce application dedicated mainly for women in their 50s and 60s.
For my current project
I have to highlight some exclusive time-sale items at the top of a list page.
I ...
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159
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What is the best way to reduce clicks and improve the product list page UX on mobile devices?
I'll be glad if you share your opinions and experience about one interesting case. I have to reduce the clicks and to improve the UX of a product list page. Responsive website, the product list page ...
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242
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Is it useful to have "add to favorites" button in the the search result?
I am working on an e-commerce website. I am wondering how useful it is to have "add to favorites" in search result?
Here are some example:
Etsy
In the search result, if you hover over the ...
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Designing a eCommerce Gifting Experience
I am currently working on an artisan food eCommerce site,
One product in particular they offer are a kind of Product Basket subscription in which you receive several products per month.
I am trying to ...
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3
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125
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Anchor link to FAQs on product page
I'm currently improving the accessibility of the FAQ on our product page after some feedback from the business that the FAQ might be too low on the page for users to engage with. This is a rough ...
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Is there value in a user profile photo for an e-commerce app?
I am building an e-commerce app and I wanted to know if there is value in adding a user profile photo? I have seen couple of e-commerce apps that don't use them. So wanted to know which is the best ...
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2
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Quantity Selector on Product Pages
I'm looking to add the option to select quantity on the product page for desktop and mobile. I'd like to incorporate it into the cta, but we already have 'add to wishlist' next to the cta.
Any ...
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133
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Best design for product list page of an e-commerce website
I am working on an e-commerce website. I want to display the summary of search result and want to know which layout is the best?
The information that I am sowing are:
Ad title
Price
Location
...
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Cross Domain Query - eCommerce Website [closed]
I've a client who is insisting on having a second website for successful purchase of the product. Is it good from user point of view?
To elaborate, a user will view the product on abc but when he ...
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2
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991
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Define non-standard wine sizes (ie 375ml) to standard
Advice on how to clearly distinguish non-standard wine bottle sizes (ie 375ml) to standard on e-commerce ui cards. Below is what the card is looking like now. Icon placement is for shipping, offers, ...
user148053
2
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1
answer
193
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Express Checkout
We are working on an effortless single page checkout for returning customers, for expert user cohort.
The flow is triggered from "Buy Now" button and all important and needed information has ...
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61
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Instagram-like stories for a B2B eCommerce site?
we have a B2B eCommerce site and we were thinking about creating instagram-like stories on our site to help promote new products/vendors/offers.
I saw this functionality implemented in http://faces....
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How can we lower the risk of migrating from an old site to a new site? [closed]
background knowledge about our app so you can have context :
we are a multi-vendor B2B e-commerce website
our users base is fairly small, with about 400+ active customers
most of our users are middle-...
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1
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What's the best way to present a feature as free, but only if requested
There's this feature we have that some customers really want. And we're going to be including it for free. However, from an economics perspective, there are a ton of savings to not having users use ...
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Filters: How to make sure users understand that they need to confirm their filter selection?
Due to performance constraints, our e-commerce site's filter results page cannot have a filter that auto-updates when any filter values are updated. Therefore, we have 2 'Apply Filter' options- one ...
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Is a scoped search the way to deal with different content types?
On my website, I have regular informational content and a shop. Both should be available to search, but I do not want to search everything with one bar and offer two separate lists of content after ...
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3
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148
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Ecommerce UX: is a step-by-step product configuration better than a one-click purchase?
I have a pretty complex software product with lots of appendances and different logics to support and I was wondering, given the user will need at least some level of guidance about what the product ...
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How to manage shipping to multiple addresses during checkout
We are allowing shipping to multiple addresses during checkout for guest customers. The steps are a lot simpler for an existing user since we can pull addresses from their account for them to choose.
...
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