Questions tagged [e-commerce]

trading goods or services over the internet.

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1answer
30 views

Adding key highlights to product image gallery in e commerce app

We're thinking of adding key highlights of the product on the top of an overlay of the product image, most probably on the second image of the carousel. I just wanted to understand whether it will be ...
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1answer
50 views

what quantity to display in the header shopping cart icon

For an e-commerce site, in the header you have the cart icon, with the quantity of items in the cart displayed. What is the best number to show as the quantity? Should you show the number of unique ...
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1answer
26 views

Pros and Cons of Sorting by Number of Reviews

If we say the goal of the user is to quickly find the best product when browsing the product listing page. What are the pros and cons of providing users the option to sort by Number of Reviews? Does ...
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1answer
44 views

View shopping cart as dropdown or access via link

I work as a developer and I run many e-commerce websites. One thing I've noticed is that the shopping cart doesn't have the same behavior in different websites (whether it's mine or not). The main ...
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1answer
47 views

how to show summary on checkout page for multiple orders?

I am working on the Checkout flow (system) for the tablet device and it has 3 steps: A list with existing orders (which were previously saved from another flow). The User should be able to select ...
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1answer
47 views

Problem: Sites which flood the user's email account with messages saying:-

Thank you for buying 'x' We are going to deliver 'x' today Our van has left the yard Our van is in your street 'x' has just been left on your doorstep. Do a fair bit of online shopping and this ...
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2answers
131 views

Would users appreciate a mobile hover alternative on a product list?

Edit: Not necessarily only credible sources needed, different opinions from the user's perspective are also welcome. The mobile first approach nowadays often (or sometimes at least) leads to less ...
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1answer
21 views

How to display/communicate “bulk” pricing on a b2b ecommerce marketplace

I have a b2b ecommerce marketplace (multi-vendor, like amazon). I'm looking for some inspirations/examples of how other b2b marketplace are communication things like bulk pricing. As an example, in ...
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1answer
30 views

Thoughts of mobile design, where search input at bottom static navbar?

How do you guys feel maybe taking a slice of how starbucks does their PWA design and applying it to ecommerce? Long story short, I am designing an ecommerce site mobile first; and I've come up with ...
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2answers
75 views

Is the result of canceling a payment in checkout a success or error?

There is a discussion right now in the Magento community about whether canceling a PayPal checkout modal should be communicated to the user as a success or failure. This same question could also apply ...
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1answer
40 views

Should I use shipping estimate calculator on product page?

It's almost like common sense (at least by observing many different online stores) to show a shipping estimate cost on the shopping cart page. With this, the user have the information of how much the ...
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1answer
52 views

Quantity boxes versions for ecommerce

So I'm making an eCommerce template and now I reach the point where I need to make a card product for sites that need quantity selection (not bulk or volume). I did 2 basic options, one with and one ...
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1answer
32 views

How to handle delivery time slots that expire before purchase is complete?

I have an e-commerce web app where you can choose among multiple time slots for your delivery. There are some rules that depend on when the purchase is completed. For instance, if I purchase something ...
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1answer
50 views

How to allow multiple live filters to be selected and how do you show results?

So my question is about applying e-commerce filters that then shows live results (e.g. with AJAX / no page reload). In this case you can theoretically allow user select multiple filters at given time, ...
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1answer
61 views

How to show “variants” of a product when adding to cart?

I have a list of products that the user is able to add to cart fastly so from main page the user could click just add to cart button on each product and the product will be added to the cart. BUT each ...
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2answers
81 views

Best way to display a Payment Request API button in chrome?

On our e-commerce website, we've decided to support the payment request API for apple/google pay as an option for quick checkout. What is the best button text/design to make people understand what it ...
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0answers
36 views

On-site placements to abandon cart message on mobile website

i'm working on a mobile web experience for food ordering solution. Where and in what form would be a good place in the website in itself to place the reminder. Due to certain limitations, i'm not able ...
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1answer
39 views

Selecting products for product comparison: Mobile UX?

On desktop we have something similar to this source: https://www.nngroup.com/articles/comparison-tables/ As you click the "+" it adds items to your "items to compare" list that is fixed to the ...
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1answer
79 views

Help designing an e-commerce 'build your own product' interface

I'm designing a 'build your own product' interface which allows a user to upgrade a base product. Currently I'm unable to get feedback from our users, but I did share the design internally. For ...
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1answer
46 views

Tips for mobile product Carousel for gallery of a single product, or should I use it at all?

Tips for mobile product Carousel, or should I use it at all? Read an article of NNP, saying the study suggests carousels on mobile have low discoverability. However, this study seems to focus on ...
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1answer
68 views

If I have 24 categories with sub-categories in my shop page, where would be the best place for them?

The design is specifically to Desktop, on Mobile and Tablet I'm planning to have a drawer window with the list of categories and its sub-categories. The idea is to make the category visible in the eye ...
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3answers
83 views

eCommerce: Grey out or hide disabled payment and delivery methods?

We're sometimes getting feedback from users of our eCommerce site that they don't understand why certain delivery or payment methods are not available. We are wondering whether we should hide the ...
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0answers
19 views

Hiding a table VS showing it (B2B ecommerce product detail page)

I have a B2B product detail page. We have a multi-vendor marketplace, so like amazon, we have multiple suppliers for one product. What are the options and the pros or cons for each option? Show ...
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0answers
36 views

How a “Still not what you're looking for?” element should look like?

I'm building a product page for customizable work. Each work can be customized by the user according to what the vendor specifies. However, if there's something that you want that is not customizable, ...
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2answers
62 views

Global search in product detail page (mobile) necessary?

I'm currently redesigning a product page for a e-commerce mobile application. The application is pretty compact: it currently consists of having one "home" page with all products in it. Users can ...
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4answers
172 views

Benefits of having a Shopping Cart (as opposed to “straight to checkout”)

I have a client whose colleagues are pursuing an eCommerce Out of the Box product that doesn't have a dedicated shopping cart screen. Their product works such that when you want to buy something, it ...
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2answers
52 views

Can you advise a better way to display a popover of catalog items?

I have a catalog that I need to show full on one page. The catalog contains categories, subcategories, and items (5-12 items inside a subcategory). That's what it looks like (please, see the attached ...
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0answers
238 views

What is the recommended Type Scale for E-commerce sites?

I'm a designer, working on a project to redesign an E-commerce site. To improve readability, I would like to increase the font size as well as white space etc. I would like to use a Type scale to ...
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0answers
22 views

ecommerce autocomplete with long values

I'm working on an autocomplete that has really long product titles. Having it extend beyond the search bar width is certainly ugly, but is it the best experience? Otherwise, maybe cap the max-width ...
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1answer
62 views

Data-driven design vs. Natural behaviour

Background The current client I am working with is in the vacation property space. Our naming terminology is similar to general e-commerce . We have currently taken a different approach on our ...
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1answer
93 views

Do you think is it a good idea to keep the user on a same tab when refreshing the page?

Do you think is it nice to have or necesary as user expects to stay in the same tab in a navigation when refreshing the page? Here is a demonstration and the link for the tabs:
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3answers
97 views

How to group the delivery slots in the checkout?

I'm working on the online grocery shop, flexible delivery option is one of its key strengths. This interaction happens as the step of the checkout process. I'm thinking of 2 options. A. The buttons ...
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3answers
163 views

Should I use real world images in e-commerce?

I work in a skincare company and I lately came into a discussion about whether our E-Commerce images should be representing the real dimension of containers or a scale of them (200 ml, 100 ml, 50 ml). ...
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2answers
263 views

What UX design patterns are suited for displaying a catalog online?

Since many years we are using a product catalog (print) with many products in it, but since it costs a lot of money to print and send it to our customers, we slowly want to move from a physical ...
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1answer
421 views

What the best “Add To Cart” button action?

In which situation should I choose each of the alternative bellows? After click on "Add To Cart" Button: 1. Keep on the current page, make animation on the "Add to cart" button to show the item was ...
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1answer
234 views

Why online chat is so invasive?

I analysed the statistics to remove chat from the e-commerce but the online chat has a lot of conversions. On the other side, it is so invasive and absolute boring for customers that don't need or won'...
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2answers
337 views

What's the best empty basket page/message for e-commerce?

I'm looking for e-commerce experience and I really think that just show a message saying your cart is empty is so boring. I feel that we must show something more interactive for the users. What's the ...
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1answer
147 views

Ecommerce showing products on landing page: horizontal scroll VS blocks

What are the arguments for and against blocks vs horizontal scrolling on a ecommerce page? Below are two examples, one from amazon and one from bestbuy
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3answers
430 views

Why add a progress bar on the shopping cart?

10 years ago it was common to see a progress bar on the shopping cart. Nowadays is not so common. Why? Are we still needing to add progress bar on shopping carts? My new shopping cart template.
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1answer
50 views

Adding the FAQ on the checkout is a good action?

Adding the FAQ on the bottom of the checkout page is a good action? This could affect my conversion rate positively or negatively? I'm thinking to do it because some customers have doubts before ...
3
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2answers
229 views

Do I need “Continue Shopping” button on the shopping cart?

I did read a lot about shopping cart page this week and everywhere people insist to say: Add continue buying button on your basket to reduce the abandonment. The button "continue shopping" is an ...
0
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1answer
108 views

When should the inventory be updated [closed]

In a cart-based e-commerce website, users can add products to their basket and there can be a delay between that and the actual checkout. Considering multiple people can add products to their basket ...
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2answers
150 views

Best place to show a confirmation modal in a purchase flow

So, I'm working on an insurance ecommerce and would like to get input on where to show a confirmation modal. Let's say I am in the summary page, and there's a "Change Plan" button to choose another ...
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2answers
272 views

How to display multiple prices on e-commerce?

At my eCommerce site, I need to show 5 different price information. And is difficult to think different as I have already tried some alternatives. I need to show - "was/old price" [RRP (suggested by ...
1
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1answer
39 views

Ecommerce - Effectively display sale on a product swatch

Is there an effective way of displaying a sale on a product swatch which is universally recognizable? I have read the following NN article, which suggests icon and color are the best way of ...
0
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1answer
36 views

Are dismissible banners acceptable UI for purchase confirmations?

Here's some context: A user on a Free account is editing a draft in our text editor. To be able to publish the draft (they get auto-saved), they need to purchase a plan. When they click on the "...
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1answer
222 views

Usage of colors and background - Header and Footer | eCommerce

Are there any key UX research references for the usage of colours on an ecommerce website? Looking for any research data so that we can make objective decisions. Our brand colour is a Deep orange and ...
1
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1answer
76 views

Should you offer users an option to clear their basket themselves?

We're looking at adding this functionality to our basket to allow users to clear all products in their basket. Is this standard practice or is a 'Save for later' button or wish list function a better ...
2
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2answers
280 views

Radio Buttons When There's Only One Selection

I am designing for a e-commerce website that sells eTextbooks. I am trying to figure out if we need to have a default select state for products that have only one option available versus multiple ...
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3answers
129 views

In e-commerce, why is the number of items a filter returns needed?

For clarity, I'm referring to the faded numbers in parenthesis. My reasoning is that if a user wants to filter his selection, he will do it based on his/her need and not based on the number of ...

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