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Questions tagged [e-commerce]

trading goods or services over the internet.

0
votes
2answers
47 views

Canonical web page layout articles

I need scientific works or articles about canonical layout forms used in e-commerce shops, something about prototyping and trying them on a real audience. Maybe can you lead me were I can found ...
1
vote
2answers
77 views

Where is the best place in a checkout flow to ask users to save the payment method?

In a checkout process, I need to show an option for the user to save their payment method info, to pay faster next time. Only registered users can save this info, so if a user wants to save they ...
0
votes
0answers
96 views

eCommerce. Price position inside SERP item. Top or Bottom?

I noticed that some eCommerce websites started to put a price on top of the product item in list of search results as if it were a header. Is it a new design trend or a data-driven solution? Which ...
1
vote
0answers
59 views

Dealer reselling hardware for unregistered users

Background info: I'm working with a CAD software that uses a physical USB security dongle to work. Typically it is sold via an online store. The user creates an account with an email, then the Dongle ...
0
votes
1answer
73 views

How to handle users editing the amount they want to pay

I am currently working on a payment form. It's absolutely required that our users are allowed to edit the amount they want to pay. Currently, the way I am handling this is to have an editable '...
88
votes
8answers
15k views

Pricing Plans, Why always 3 options? [closed]

This coincidence is too frequent to be one; many online services - and probably offline too - provide a pricing options that look like: The frequency of 3+ "recommended options" is too high. It ...
0
votes
1answer
80 views

Where to put a search filter checkbox left or right side?

I have a search filters design for an eCommerce website, I wonder where should I put the checkbox of each filter? Any suggestion in terms of the usability and user experience?
2
votes
3answers
62 views

Proper wording for purchase button on mixed service/product acquisition process

I need to create a button that will actually finish a purchase process. Like "Buy Now" , or "Create Membership", or simply "Submit" (eeeew!) Now, my problem is that in this process you won't actually ...
0
votes
1answer
49 views

Why do coupon/deal sites open the merchant's homepage after revealing a coupon code?

This is something which has always annoyed me a lot and also confused me from a UX standpoint. It stands out to me as an example of a very poor UX decision that I see constantly. When I'm browsing an ...
2
votes
6answers
266 views

Addresses in Checkout Steps

So I faced a certain challenge and that is address management in checkout steps, apart from the ability to add an address and edit one. The question comes in two folds : Should a customer be able ...
-1
votes
1answer
99 views

Best practice for checkout process where users need to meet certain criteria to make purchase?

In a multi-step checkout process, what's the best practice for basically filtering out people who do not meet 3-4 certain criteria for purchase? One criteria is country of residence for example. So ...
3
votes
2answers
277 views

Why some users buy a product with higher price?

I recently talked to a person who is a supplier for an E-commerce website. In this website suppliers can provide their products at the price they choose. So it is probable that a specific product is ...
0
votes
2answers
102 views

Why user mostly drops from shipping address page in checkout?

We have a 4 step checkout process in our ecommerce website. Login/Signup Shipping Address Delivery date and special instructions Payment Here we have a checkout conversion of around 40%. Means if ...
1
vote
2answers
61 views

Alternative quantity selection - cognitive load & space problem

I am working on a product where users are ordering rather large quantities. Or even better said: The amount that people buy varies wildly. Some order a lot, some a bit less. We are aiming at adding ...
1
vote
1answer
101 views

Helpfulnes of reviews: Why does Amazon or Steam not show the number of unhelpful ratings of a review? [closed]

From my own experience I found the ratio between helpful and unhelpful reviews to be hugely important to assess how much I could trust / consider a review. I noticed that Amazon and also the Steam ...
0
votes
2answers
58 views

Best way to notify that a product is out of stock once it's been in the cart for a while?

What would be the best way to notify a client that a product is out of stock after a while? For example, if someone placed a product that is in stock to their cart and just leaves it there without ...
22
votes
7answers
5k views

Are there any conventions around closing an account with a credit balance?

I'm working with a site with member accounts. Those accounts can have credits attached (say from a referral incentive, a voucher, or a prize). The credits can then be spent in the site's shop - they'...
0
votes
1answer
33 views

removing href value on logo for purchase/checkout flow

Is it a common best practice to the remove the href value of the header logo in a checkout / trial registration flow? The upside is to reduce exit links, keeping the user on your checkout page and ...
1
vote
2answers
55 views

What is best practice on how to arrange products within a given category/department?

Customers have the option to filter by designer, price, item type, etc., but I have not been able to find any information on how to merchandise/arrange the products on the aisle level category page. ...
4
votes
3answers
140 views

Why isn't showing the filter bar on product detail pages common?

Typically on ecommerce or classifieds sites (I work with auto dealers specifically) the search results page (srp) contains the filters and any applied filter state searched. Ex: However clicking on ...
46
votes
8answers
14k views

How to let a user know that an image is actually an animated GIF

Bit of background - I'm currently working on an ecommerce clothing site specifically with an older age range (50+). Historically the company has always used flat jpgs to display product images on ...
0
votes
2answers
53 views

Nestled Selection on Mobile

I'm designing an e-commerce product page where the user can select to pay today or pay monthly. The option to pay monthly has several sub-options (18 months, 24 months, etc). What is the best way to ...
0
votes
3answers
175 views

Multiple steps vs fewer steps for ecommerce checkout

I'm checking Amazon's checkout and Google Store's checkout and it seems that Amazon has more pages per checkout step (1 for address, 1 for payment method, 1 for review order). While Google Store ...
0
votes
1answer
40 views

How do I sell a Saas product online that is usually sold over the phone?

We are about to test the willingness of visitors to our website to 'buy now', as opposed to the usual method of 'get a demo' which would hand them over to a sales team who would call and close over ...
0
votes
0answers
81 views

Web push notifications - best practice to obtain user consent?

I'm thinking about the idea of creating web push notifications for a website, which should serve as a re-targeting method. I'm not even sure what kind of developer I should take for this task, and ...
4
votes
3answers
143 views

Multiple prices for multiple countries

I'm working on a multiple countries project. Until now, we only sold to one country, but we're working on letting users from its neighbour country (speaking the same language) buy our products. For ...
0
votes
3answers
75 views

Post-Order Review Experience

For a food ordering mobile app, looking to obtain user feedback on the order collection experience, and trying to determine the best time/place to ask for this in the app. The app requires users to ...
0
votes
1answer
61 views

Top area of a e commerce website. Popular way or Innovative way.? [closed]

Mostly we see one common way of presenting the top area of e-commerce websites as below. I have heard most technical people complain about this. They say their should be more exciting way or users ...
0
votes
1answer
71 views

Splash screen conundrum [duplicate]

Our users are split into 2 types, people buying our Sport products online and people enquiring about our Industrial products to buy offline. Roughly split 95% Sport and 5% Industry. Up until now, we ...
1
vote
3answers
59 views

Should I store ZipCode on Storage?

I'm working on an e-commerce website and there is the zip code field (in Brazil we call it CEP) that is a data that can be very usefull, for example, I can get most of the address information (city, ...
3
votes
4answers
315 views

When to ask for phone verification?

This is related to a food ordering/takeout mobile app. Currently, users create an account immediately in order to access the app, and it is required that they verify their phone # to prevent duplicate ...
1
vote
2answers
89 views

When to ask for payment information?

I am looking to improve the onboarding & initial experience for users of a mobile app. It already includes a basic signup form (email, password, first/last name), phone # verification, and an ...
0
votes
1answer
97 views

On-site checkout vs “external” checkout [closed]

I have an small online store, built using Shopify. I've set it up all right, but because of my location, I can't use Stripe, Authorize.net or any other popular payment gateways, which offer "on-site ...
0
votes
2answers
95 views

Which way should I design coupon codes?

There are two ways of creating a coupon code: The easy way Something like bike17. The random way Something like fj348osfgl. For the first one following applies: It's easy to remember. However, I ...
0
votes
0answers
31 views

Display disabled (but still actionable trigger) product attribute button

I faced following issue: Imagine an e-commerce site. On our PDP (product detailed page) user is able to make some key attribute selection, it will identify product price. Let's speak on example. ...
1
vote
2answers
321 views

What is the best way to show Promo Code validation?

I'm working on a promo code entry field and want to give feedback to the user for both a valid and invalid entry. I want to show feedback near the input but does having the icons inside of the field ...
5
votes
1answer
131 views

Products in a users cart that goes out of stock

Within our e-commerce solution we have a stock indication for in, out and low on stock. It's B2B and the use case exists that a user might start filling their cart, leave the website and come back ...
0
votes
1answer
35 views

Dummy tabs functionality that link to another site

I came across an example of having tabs at the very top of the page that links to other urls. However, once you land on the other site, the relevant tab is styled as active. What are the generic ...
0
votes
2answers
103 views

In an e-commerce site why the checkout card is often placed in right hand side…why not in left?

I visited over maximum e-commerce web site but they have a common thing is that the check out page is always in right side of the page. what is the UX logic / mental model / cognitive science behind ...
0
votes
1answer
73 views

Which would be the best way to show purchased products in a dashboard?

In my company we´ve created a site about rent and sell properties. Inside of it users can make different tasks, one of them is buy products. Like a really simple e-commerce. Now we´re creating a ...
0
votes
2answers
99 views

Left or Right for Basket Notification Icon

I'm looking into possible A/B testing for a bag icon for a website. The first version of my test will be to change the style from a shopping bag style icon with the item quantity to the right to this: ...
1
vote
1answer
307 views

Filters on mobile e-commerce

I’ve been asked to produce a research on mobile filters. We do have e-commerces that are adaptive. Any native app is going to be developed over the short term. I’ve done benchmarking and come up with ...
5
votes
2answers
136 views

Is there any evidence of differences in e-commerce product quality perception around the world?

Dealing with fashion e-commerce everyday, with a special focus on the Italian market, I’ve noticed each brand of our group (with its specific target) involves a different engagement concerning quality,...
2
votes
1answer
228 views

Navigation between dashboard and landing page

I'm working on a printing and drop-shipping website which has been growing fast lately with users and features so it becomes difficult to manage IA. Here is the situation. It has a landing page, ...
5
votes
5answers
577 views

Can a site have both a “load more” button and pagination (depending on content type)?

Can a website have a "load more" buttons AND pagination for indicating more content? Not on the same pages, but for example: a landing page with articles has a "load more" a shopping page has ...
2
votes
4answers
922 views

Search-Bar in Header OR Navigation?

I design a online shop for a client. The searchbar is for the target group and the stakeholder very important. So I did the search in the header, on top over the navigation bar (variant 1). My client ...
1
vote
3answers
1k views

Checkout flow for buying as guest

I'm working on an e-commerce web site and was reading more about the checkout process. I've found this answer, talking about the benefits of not asking users to create an account on the web site in ...
0
votes
1answer
201 views

Shouldn't billing address and payment be combined?

Currently designing an e-commerce website and doing a lot of competitor analysis. One question that bothers me is why most websites combine shipping and billing information? Most importantly, even if ...
0
votes
3answers
624 views

Mobile pagination

I was working on pagination for mobile (e-commerce) where this option is offered at the bottom of the page. We didn´t place it on the top due to space limitation and also filter. However I was ...
1
vote
2answers
291 views

E-commerce product page thumbnails: Vertical vs Horizontal?

For an e-commerce product detail page, is it better to have the item picture thumbnails laid out vertically to the left side of the main picture, or laid out horizontally to the bottom of the main ...