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A scenario involving a series of steps taken by a user while they are interacting with a system.

2 votes

What are 'Touch points' in a user/customer journey?

From Wikipedia's Touchpoint Definition A touchpoint can be defined as any way a consumer can interact with a business, whether it be person-to-person, through a website, an app or any form of …
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1 vote

Data-driven design vs. Natural behaviour

I've seen this before, and personally I hate it. In my personal experience, I tend not to complete the trip or just leave the page. But maybe it's just me. However, no matter the reasons, you are chea …
Devin's user avatar
  • 38.3k
4 votes

Evidence for The Broken Window Theory in UX?

Broken Windows Theory is Malarkey! (sorry, wanted to use that word :) ) Now, seriously speaking, that theory is quite controversial to say the least, and most modern researchers and scholars won't a …
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1 vote
Accepted

User Confirmation

First screen is correct. You’re asking a question that requires an answer via an interaction. This can be answered in natural language by user’s interaction. Moreover, a simple Yes would be a lot bett …
Devin's user avatar
  • 38.3k