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Tagged with customer-experience verification
2 questions
1
vote
1
answer
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Best Practice to Verify User during flows
In our app we have different flows such as changing passcode, adding security questions, and deleting accounts and all these flows require the user to verify(through OTP) to incorporate the changes
I ...
5
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2
answers
1k
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Customer Verification
My question is about customer verification when they come to customer service( by call or chat). The customer service agents always do the verification by asking 2 or 3 questions (email, home address ...
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