Questions tagged [verification]

Verifying is the act of checking whether some assertion is true. For example, email verification involves sending a test message which the user must respond to in order to prove that the email address is the correct one.

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Asking users for proof of task completion (attestation)

I'm currently working on a project where we are integrating safety tasks around the home into an insurance platform. For a small number of these tasks, we're asking users to provide proof that they ...
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2 votes
1 answer
307 views

How to reset a user's password before email verification?

I'm designing a basic registration and login system. The site sends a confirmation email on registration with a 6-digit OTP. Of course, it is possible that a user does not complete this email ...
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1 vote
3 answers
1k views

Best way to verify user identity

I'm going to build eCommerce type website in USA where I need to find the true identity of the user when he/she create account. Because some people to bad things for example upload fake product and ...
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3 votes
3 answers
188 views

What is the best way to verify passport?

What are the best practices of verifying passport in a web app? I'm currently designing a verification process where user has to take a picture of the passport and upload it. But pictures are usually ...
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-1 votes
2 answers
120 views

Should I hide upload file information after user have uploaded 1 or more files

I have some information that I show in my upload form: - The limit of file size - Available file formats to upload Should I hide this information after user have uploaded 1 or more files? Images ...
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2 answers
86 views

How to verify that services are being used by a customer

I have a project, which is sending surveys to customers as soon as they use certain services like restaurants, beauty salons,...so how can these customers verify that they actually used this service? ...
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2 answers
63 views

What is the best time/stage to ask Hosts/listers for phone verification?

For holiday rental apps such as Airbnb, booking.com and likes. What is the best time/stage to ask Hosts/listers for phone verification? On signup or after they list the property? Keep in mind, they ...
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4 votes
6 answers
2k views

What is best way to display a partial mobile number

Refer following links: https://www.karansaini.com/fuzzing-obfuscated-phone-numbers/ https://www.alldigitaltricks.com/wp-content/uploads/2017/12/kotak-bank-change-mobile-netbanking.png https://www....
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1 answer
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Phone number login and verification for mobile apps

Can someone shed some light on the security behind mobile phone logins on mobile apps? Uber and Lyft ask the user to login using their mobile phone, I'm assuming because it is a more unique ...
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2 answers
604 views

Should I use email or phone number verification on an app onboarding process?

I am designing the onboarding experience for a job-posting app. We have two options of verification methods, email verification and mobile verification. We already plan to use email verification on ...
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0 votes
1 answer
74 views

How to handle the verification of an account in an application process

I'm redesigning an application process; the process has around 8 steps, each step varies in length. At the beginning of the process, we ask the user to create an account by entering an email address ...
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2 votes
5 answers
2k views

What's a polite way to ask the user to verify that they're not abusing my system?

My app is a game for kids in classrooms, and we offer a demo mode for teachers, so they can try before they buy. We've found that lots of kids are signing up for a demo so they can play the game for ...
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Flow for alternate (to SMS) security verification

For our 2FA (2nd Factor Authentication) process, we default to having an SMS sent to the user's phone. This is causing issues for users who can't receive SMS messages; eg, they're overseas. The ...
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1 vote
2 answers
228 views

How should I handle age verification in signups?

I have a website where the minimum sign up age is 13 years old. In my sign up form there's a datepicker for selecting their age. The user would enter their date of birth, if they turn out to be below ...
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3 votes
1 answer
2k views

Account verification codes: Which part of the telephone number do you show users?

We will be asking our users to generate an account verification code that will be texted to them in order for them to sign in (as an alternative to emailing a password reset link). How many digits of ...
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2 votes
2 answers
2k views

Changing password: Verify with old password, verify by email, or don't verify?

Scenario I want to change my password. I have access to my account, this is not a forgotten password journey. I've seen three approaches to this. Method 1: Re-verify with old password Log on ...
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2 votes
4 answers
490 views

When to ask for phone verification?

This is related to a food ordering/takeout mobile app. Currently, users create an account immediately in order to access the app, and it is required that they verify their phone # to prevent duplicate ...
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1 vote
3 answers
1k views

Should I prevent registration with a duplicate email address when the first one is not verified yet

I have a system that requires unique email addresses for registering and it verify that email using a verification link that we send to that address. In a situation like one person register with an ...
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3 answers
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When to inform a user that an app requires touch ID for certain actions?

We are building an app that is financial in nature and as per client requirement, there are certain actions that 'touch id or face id' is required to proceed. Therefore, users who are using phones ...
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1 answer
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How to repurpose wait time?

Currently, I'm working on an application in which, at a certain point of time during verification, the user needs to wait for access confirmation from the admin. Till then s/he can do nothing with ...
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4 votes
1 answer
514 views

Email as a service, should I send verification emails on signup?

Is it worth it for an email as a service platform to use verification links? and How negative of an impact have verification emails had on user signups in the past? I have an email as a service ...
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14 votes
6 answers
24k views

What is the point of email verification?

I have been thinking about whether to implement email verification feature in my app for a while. I want to let users login even if they do not have a verified email. If the real owner of that email ...
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3 votes
4 answers
243 views

Request invite to closed web app - what information to ask for?

Our site is a closed service where users request an invitation to access the site. We are primarily looking for producers and makers to join to share information about their products, stories & ...
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7 votes
4 answers
3k views

What should happen if users fail to verify email address?

We are using email and password to login into an app but for the first-time use, there's an OTP verification. If correct code is typed-in, the user can use the app. A verification link is sent to the ...
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3 votes
2 answers
160 views

Are there any UX guidelines for preventing a user from submitting multiple form submissions?

For example, if I'm a hairstylist and I want to provide my users with an ability to schedule an appointment with me online, outside of using a text verification code, is there any way of preventing ...
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2 answers
1k views

Drag/slide to confirm a good alternative to confirmation box?

While recently making a credit card payment the app asked me to drag the confirm button within a set draggable area to confirm the payment. This is presumably done to reduce the change of accidentally ...
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4 votes
4 answers
3k views

How to Verify Parent/Adult identity

This is a long reading, but it is a challenging concept so I have to explain the process. My company builds apps and sites specialised for kids under 13. According the COPPA legislation every kid ...
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2 votes
2 answers
2k views

Best way to verify a user for a dating app? [duplicate]

What is the most user friendly way to verify a user’s identity for a dating app? We currently use Facebook login but we receive a lot of complaints that we don’t have another login method. So I’m ...
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2 answers
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Site invites and verifications

I'm in the process of designing how the 'User 1' of 'Site A' can invite 'User 2' to the website. The solution I have involves 'User 1' going into their dashboard and clicking on a button that opens a ...
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5 votes
2 answers
1k views

Customer Verification

My question is about customer verification when they come to customer service( by call or chat). The customer service agents always do the verification by asking 2 or 3 questions (email, home address ...
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3 votes
2 answers
490 views

Using Social signup only for email verification

On our PAAS platform, users have to verify their email address through the email we send to them. We have noticed that we miss many leads as user enter their email address on our site but never click ...
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1 vote
2 answers
438 views

Why do companies send out emails for verification if they let you gain access to the app/ website anyways?

I have always wondered why when signing up for websites or apps, some companies would send out an email for verification, but would give the users complete access to the app/website anyways. What ...
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2 answers
981 views

What is the most user friendly way to verify an email address after user signed up on an app? [duplicate]

When a user signs up for for our app, he will have a limited access, and certain features won't be available to him. When he tries to access any of these limited features, a pop up will show up ...
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3 votes
4 answers
2k views

Asking a user their Drivers License Number on a sign up form

download bmml source – Wireframes created with Balsamiq Mockups I already know this is terrible UX for the user but I wanted to get your feedback as I cannot find any examples or data to help ...
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8 votes
1 answer
9k views

Best way to verify Email/Mobile

I am currently trying to figure out the best user experience for VERIFYING an email or mobile phone number. Our company deals with money, so this has to be secure. Also our demographic is skewed a ...
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0 votes
2 answers
678 views

Registration processes for Social network site

I am building a website (kind of social network) for which I am designing registration and login pages. Here is how my registration page will look like: download bmml source – Wireframes ...
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2 votes
4 answers
6k views

Automated way to verify user identity

Whats the best way to get people to verify their identity for the purpose of preventing fake accounts on a social site. For example, Zoosk does the following: Members who choose to verify their ...
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6 votes
1 answer
25k views

is "If link is not clickable, copy and paste it into the address bar" really required for verification mails?

I want to make my verification email (or account activation email) really neat with just one "confirm your account" button. However most of the times I've seen that verification email contains below ...
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25 votes
5 answers
16k views

Confirm vs. Verify: Is there a difference?

I'm wondering if there is any distinction between using the word confirm versus the word verify. For example, when sending an email to confirm (or verify) a user's account, is it better to call it "...
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5 votes
3 answers
8k views

Should captcha or verification codes be case sensitive?

As I have come across many verification codes, the most annoying thing in them is when you write in all letters in the code in lower case and the code is rejected saying its not valid. Some codes are ...
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  • 569
3 votes
3 answers
407 views

Sign up for a company network with LinkedIn using a deleted account

My question concerns the sign-up flow for a user joining a company network. The case is as follows: An ex-employee has a LinkedIn account with a company email address(xyz@company.com). He tries to ...
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3 votes
1 answer
180 views

Prompting customer login before making changes to their account

In a project I'm working on, there's a service website where customers can register objects they own in order to use the service. If a customer owns many of these objects, all can be registered on the ...
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3 votes
2 answers
1k views

Best practice for two-factor authentication process

Perhaps due to the recent incidents behind hacking of user database and identity theft, many organizations have introduced the two-factor authentication process, in particular when users are accessing ...
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45 votes
6 answers
41k views

How to tell user to wait for the verification email?

When a user registers on our site, we redirect him to a success page telling him the following: Some users have complained that they didn't receive the email. After some investigation, we found that ...
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1 vote
3 answers
1k views

Best way to handle email verification before checking the user's password?

I'm creating an online service that requires users to sign in with their email address, and before they can sign in on a new device, they have to confirm it with an email message in their inbox. The ...
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33 votes
10 answers
13k views

Is there an easier and more user friendly alternative to CAPTCHA?

I'm working on setting up a CAPTCHA on a project, and just thought about the user experience of it. I personally find them tedious, especially if they're too difficult. Even these are pretty easy ...
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37 votes
8 answers
19k views

Is it necessary to verify a user's email address?

It's pretty much a fact that users hate having to open a new tab, go to their email service, log in, wait for the email to arrive and then click a link/paste a code. Is it really necessary to do this ...
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3 votes
0 answers
1k views

What's the best method of email verification? [duplicate]

For a registration page, what's the best way to verify a user's email address? Some websites ask you for the username, password and email address all on the registration form and then email you a link ...
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2 votes
3 answers
692 views

Email address as username--how to reduce incidence of bad entry

I work on a web app that requires users to complete a form for registration including their email address. The form has to be approved by a human before an account is created. The email address is ...
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1 vote
3 answers
810 views

mobile input feedback design pattern

I am creating email verification in IOS and want to assist the user with verifying they have entered the correct email address before sending confirmation. Some app use an instant input feedback with ...
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