All Questions
Tagged with customer-experience e-commerce
3 questions
2
votes
1
answer
265
views
Why online chat is so invasive?
I analysed the statistics to remove chat from the e-commerce but the online chat has a lot of conversions. On the other side, it is so invasive and absolute boring for customers that don't need or won'...
- 1,522
2
votes
0
answers
158
views
Should e-commerce customers have the possibility to haggle? [closed]
More and more webshops use obvious and sometimes seemingly arbitrary user data to adjust the prices for services or products that they ask of them. That means, for instance, the price may be higher if ...
- 2,518
68
votes
7
answers
10k
views
When is a website too humanized/personal?
A popular technique to attract customers and instil trust in them is to “humanize” your website. You want to make it appear that there are actually people behind the users’ screens and that those ...
- 15.4k